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Chris
I bought a dishwasher on line. Due to Currys not having the one I wanted in store, decided to have it delivered and paid extra for a shorter allocated delivery time. When it arrived two days later, to the delivery men credit, they noticed damage to the door. Thankfully I asked them to remove all packaging otherwise this may have caused further problems. I was promised a call back when another dishwasher would be delivered. I heard nothing so went ‘on line’ and found that the local store had one in (this had not been the case when I initially made the order). I went and collected the dishwasher and mentioned I had wasted half a day because of the received damaged item but no offer of discount was offered (and no apology). I wanted to cancel the ‘on line’ order but this was not possible from the store and needed a lengthy phone call from home (and the usual charges). I did this in plenty of time to avoid another dishwasher being delivered. However later in the day, you guessed it, one turned up and I apologised making it clear I had telephoned earlier to try and prevent this. Finally, it took seconds for my payment to be taken from my credit card but will take quite a few days for the refund to be paid back as I have paid twice in effect for the dishwasher I have. All in all not very impressed with Currys and would suggest a smaller independent retailer would be better than Currys who have been bad in the past, but for some reason, I have gone back to them. Not anymore!!!
10 years ago
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Currys has a 2.0 average rating from 3,481 reviews