Never ever experienced a firm with such poor standards of customer service. Ordered a TV online, was prompted to sign in to my account because my email address was recognised. Without having opportunity to confirm, the order was processed, only for it to be using an old billing and delivery address. I phone up customer services, to be told I could not change deliver address for data protection reasons (nonsense, I could have confirmed all my details and had updated my address after though my online account). The only option was to cancel order. I was told I would receive refund in 3-5 days and a gift card would be issued within 24 hours for the £100 I paid via gift card. 24 hours later, no gift card. Phoned again, waiting on hold over an hour, to be out through to an overseas call centre, where I was then told I could have the full value of the refund via gift card within 2 hours ( as I wanted to reorder the TV). Low and behold, no gift card received. Phoned again, on hold an hour, was then told that I was told incorrect information and my refund to my bank would take 3-5 working days and my gift card would be sent via email by Wednesday/Thursday the following week! Tried to make a complaint, was passed through to a department that kept ringing with no answer, finally gave up! This is, without a doubt, the worst company I have EVER death with. I am £600 down, wasted over 3 hours of my life due to the incompetent and inadequate processes that this firm has developed. There is no ownership or accountability for sorting anything out, there is no customer service inherent anywhere in this firms culture, if I could give 0 stars I would do. ABSOLUTELY TERRIBLE SERVICE, READ THE REVIEWS BEFORE YOU ORDER FROM THIS COMPANY BECAUSE THE POST SALE BARRIERS TO GETTING ANY FORM OF HELP ARE NON EXISTENT. Poorly trained staff, ill equipped managers and such a poor consumer experience. If it wasn't for the gift card, I will never, ever be using this company again.