I bought a new under-counter fridge from Currys for a house I let to students. The order was due for delivery on the 1st September between 11.50 and 15.50. As it was the summer break, the house was empty. I went over and waited. The delivery tracker online seemed to have stalled at around 11.00 and I assumed that it had stopped working or the driver wasn’t inputting the information. I waited until the end of my slot and contacted Curry’s online via web-chat. It was a long drawn out process but eventually the driver of the van rang and cheerfully told me that the van had broken down at 11.00, 50 minutes before my slot started. Having waited for nearly 5 hours by now, I wasn’t exactly happy and probably raised my voice a little although I wasn’t rude. I asked him why I hadn’t been told the delivery was cancelled before I left home? The driver put the phone down on me. Just before 19.00 on the 2nd September I received an email telling me that the fridge would be delivered on the 3rd between 15.10 and 19.10. This time I followed the van tracker from home and went over to the student house at 16.30 as my drop, number 28, approached. At 17.00 my slot came up but no driver arrived. The delivery drops sailed past mine and continued in no particular order. Eventually my fridge arrived late, and probably the last drop of the day at 19.20! Now forgive me for being a tad paranoid, but doesn’t it look a bit like I was deliberately kept until last on the second delivery because the driver wanted to ‘punish’ me for complaining? A few points :- • Curry’s should have told me early on that my delivery was cancelled. • As they didn’t, they should have apologized for wasting my time and given me a specific delivery time a few days later. • They need to appoint a delivery manager who is in control, can organize and actually deliver as they promise to do. • They need to recruit a boss that appreciates that happy customers equal greater sales. Students tend to get through quite a lot of white goods, mainly because the amount of use and because I tend to buy the cheaper ranges. I’ll certainly need to buy again soon…..but not at Curry’s!