Bought a Hoover oven in August it worked for 4 weeks went on holiday then when got back wouldnt work so not in the 30 day warranty. Rang and an engineer turned up 8 days later it was pcb. He said he would order it but didnt know how long it would take to come. Not happy rang Currys and was told to ring Hoover for an uplift number . Hoover told me store had to request this not me. Went to store and was told once she had rung Hoover and it was confirmed the repair required we could get a replacement. She said she would ring back but didnt so again I rang Currys i was told if we could take oven into store they would check what stock was in and we could get a replacement. I asked if she could send an email to store confirming this was what she had told me to do and it was ok as didnt went problems when we got to store. She said she would do it straight away. My husband left work early and he took oven to store. Guess what they refused to replace it. Rang Currys next day took 30 minutes to get through then was told it would be sorted , 20 mintues later I was cut off. Rang hoover who told me I should go to store and I was within my rights to get a replacement. Went to store again this is now third visit and asked to speak to manager. Explained it all to him and he was very confident he would sort it out he said he would ring Hoover and seemed very confident he could get uplift number and I could get a replacement mainly cos I am disabled need my oven daily and had already been without it for 12 days and was going to have to wait another 6 days for repair. However Hoover would not give him this code and he then had to admit he was not going to be able help me. I was obviously upset as he seemed very confident he would help me no matter what. He then became impatient with me kept looking at his watch and was very unhelpful and could not reassure me the repair in 6 days would work and if it didnt what i was to do then. The lies confusion mixed messages and poor customer service from Currys has caused me great distress and I am very unhappy