Terrible customer aftercare. Bought a washing machine 2 years ago with a 5 year care plan. Door is now leaking and I cant get through to anyone to help. Called the Careplan number and they say they (voice recording) that they only assist with goods less that 12 months old. This is within the manufacturers warranty period so what then is the point of spending £99.99 on additional aftercare/warranty? That is FRAUD?!!
4 years ago
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