From the beginning, throughout the design process, all the way through production and delivery, this business has been awesome to work with. No step was taken without consulting with the customer first to ensure absolute satisfaction was met and every detail was addressed. Response times we’re always expedient and when changes were necessary, they were made exactly as requested. The consulting crew and different team members that I worked with throughout this process were courteous, professional, and fun to work with. They made the process enjoyable, and they made it an experience. No different than going out for a night on the town for dinner, the experience is what you’re paying for! I saw no different with custom made representatives during the development of my ring. I finally returned home yesterday to open the box and see this ring for the first time. I could not be more satisfied with the end product! There were no flaws, and it was built and delivered exactly as described. The pictures and process alone have many of my coworkers interested in working with custom made. I am looking forward to showing this piece to all of them as a means of encouragement to take their first step in developing their own signature piece with custom made.