CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,864 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 14th September 2026

Anonymous

CustomMade Jewelers 5 star review on 24th August 2026

1763

Anonymous

Anonymous // 01/01/2019

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“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“Every expectation I had going into creating the ring was shattered and I am completely and utterly blown away. The professionalism, and timely responses, to the helpful suggestions and attention to detail. I have already recommended some of my friends to them and they are just as pleased.”

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Posted 2 hours ago

“Clear and courteous communication, frequent updates along the way, and a beautiful outcome.”

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Posted 15 hours ago

“CustomMade went above and beyond for what I asked for, spending ample time working with me on revisions that allowed us to work towards exactly what I had in mind. The end result was identical to the pictures I had in mind and couldn’t have been more perfect.”

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Posted 22 hours ago

“⭐⭐⭐⭐⭐ I had an amazing experience with Custom Made Jewelers! From start to finish, the customer service was excellent, and the quality and craftsmanship of the jewelry exceeded my expectations. They were professional, attentive, and made sure every detail was exactly what I wanted. You can tell they genuinely care about their customers and take pride in their work. I’m extremely happy with the final product and would definitely recommend Custom Made Jewelers to anyone looking for high-quality, custom jewelry. I’ll absolutely be coming back for future pieces!”

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Posted 1 day ago

“I had the most incredible experience from start to finish. I had some personal delays and they were always so understanding and patient. Even when I asked to change the ring at the last minute there was never a problem. My fiancee is absolutely obsessed with her one of a kind jewelry and I cannot thank you guys enough for your work and dedication!”

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Posted 1 day ago

“Absolutely Incredible Experience! Working with CustomMade to create my partner’s engagement ring was hands-down the best experience I could have asked for. From start to finish, the entire process was seamless, collaborative, and entirely stress-free. A massive shoutout to Maxine, who guided me through every single step of the journey. She was exceptionally patient, knowledgeable, and helped bring my vision to life—translating a deeply personal design concept into a literal masterpiece. She helped me source a breathtaking center diamond and ensured every detail of the custom gold band was crafted to perfection. The communication was outstanding, the 3D renders were super helpful, and seeing the final ring in person completely blew me away. The quality, attention to detail, and craftsmanship are truly top-tier. If you're looking to create a one-of-a-kind, heirloom-quality ring, I cannot recommend Maxine and the team at CustomMade enough. Thank you for helping me make something so special! P.S. I did use AI to help me write this review, but it's only because I wanted to make it a really good one for the company and to Maxine who helped me through the whole process. It's genuinely how I feel about the whole experience and ring so thank you again to CustomMade for everything :)”

CustomMade Jewelers 5 star review on 13th September 2026

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Posted 1 day ago

“Had such a great experience making my ring for my special time coming up. They were very nice and very co-operative. Im super happy with Megan and the team that created the ring for me. Absolutely wonderful of a job I cant reccomend them enough. ♡”

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Posted 2 days ago

“It was super easy getting my design perfectly made in time for the big day”

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Posted 2 days ago

“Had a couple changes I wanted done during design and even a accent gem change after completed, they were happy to do both and love the final product.”

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Posted 2 days ago

“The entire process was seamless. CustomMade’s communication was flawless. Its design was spot on. Customer service was exceptional. Couldn’t recommend them more.”

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Posted 3 days ago

“Everything went very smoothly. I had my doubts arise as to whether or not i was getting the best deal that i could for the services rendered only to find that indeed they are offering very great deals here at Custom Made. They answer questions accurately and quickly and they follow up faithfully. This is probably as good as it gets for a custom jewelry making experience.”

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Posted 3 days ago

“10/10! i started my project and it was fully finished delivered to me less than a month and half later! not to mention my fiance wont stop talking about how perfect the ring is!”

CustomMade Jewelers 5 star review on 12th September 2026

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Posted 3 days ago

“We're a returning customer and will return again because of your high-quality service. We appreciate the patience afforded by our project manager and designer (the same designed that worked on our engagement ring 5 years ago!) when working with us on many design iterations, changes of mind, and questions that went nowhere. We further appreciate you taking our questions seriously post-fab (first round), which led to the discovery of us using the wrong metal alloy, and subsequently took care of the fix. The outcome is not just a ring, but a very happy and fulfilling creative experience. This is not another ring bought at the mall!”

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Posted 3 days ago

“The process is streamlined, and the fact that you can pick center stones is great. I'm a little let down that I've had the amount of trouble I have finalizing my design goals and the lack of some available options for a company that prides itself on customization.”

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Posted 4 days ago

“The entire process was so incredible! To watch our ideas come to life and become the ring we love was perfect. And the people we worked with were so easy to talk to and cared about getting our ring just they way we wanted.”

CustomMade Jewelers 5 star review on 11th September 2026

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Posted 4 days ago

“I wanted to create a truly special ring for my now-fiancée, so I worked on a preliminary sketch with my buddy Max, otherwise known as ChatGPT. He was actually the one who told me that a company like CustomMade could turn the idea into a real ring. I’ll be honest: I had never even heard of CustomMade. When I first visited their website, some of the rings in the photos weren’t really my taste. But I quickly realized that was the whole point. They weren’t showcasing one particular house style. They were showing completely different visions created for completely different people. The reviews were fantastic, so I decided to trust the process. I’m very glad I did because they executed my vision flawlessly. From the platinum cathedral setting and blue sapphire to the blue zircons, hidden Mickey detail, and personal engraving, the finished ring was exactly what I had imagined. They began with sketches, developed a detailed 3D model, and then sent professional photos and a video of the completed ring before shipping it. Watching the idea come to life at each stage was genuinely exciting. My project manager, Megan, was wonderful throughout the entire process. She communicated quickly, answered every question, and made something incredibly detailed feel remarkably easy. Most importantly, my fiancée said yes, and she absolutely loves the ring!! The entire experience was outstanding. If you have a personal vision and want someone who can actually bring it to life, I would recommend CustomMade without hesitation.”

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Posted 4 days ago

“Rachel, who was assigned to me, was very helpful, very patient, and allowed me to change my mind. She gave great suggestions and overall did a fantastic job. I was also very surprised by the box that the ring came in, and all the extra stuff that was put in there. I was definitely not expecting that fantastic job all around!”

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Posted 4 days ago

“Had 2 costume rings made for my twin brother and I and the results were outstanding. Customer service supper responsive and on top of that the rings got here on time and on our birthday which was super neat.”

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Posted 4 days ago

“Love the ring that I had made. Personal is very informative and helpful. Would highly recommend.”

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Posted 4 days ago

“I had a custom mother's necklace made for my wife. The entire process with custom made was very pleasant. The representative I worked with, Carol, was very helpful. I gave them my criteria for what I was wanting and they sent me a couple of designs. I went with a 2 chain design. I paid a small deposit to get the design to the 3d stage and finalize the design. They gave me plenty of options for birthstone colors, I didn't know that a lot of months had 2 different birthstones. After the 3d design, I paid 50% of the cost and they began making my jewelry. When it was done, the Sent me photos of the piece and once I did the remaining balance, they shipped my jewelry to my house. The delivery required a signer at my end which I greatly appreciated. The moment my wife looked at her new necklace I knew it was perfect. The only thing that wasn't exactly as planned was the delivery. It was delayed, but that was more on UPS than Custom Made. All in all, this was the best experience I have ever had in getting jewelry for my wife, and it was the first time I have ever seen her cry from receiving jewelry. What is even better, we just found out that we have another baby on the way and will be having Custom Made add another setting and stone to the piece. I dont think I will ever go to a commercial jewelry store again.”

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Posted 5 days ago

CustomMade Jewelers is rated 5.0 based on 4,864 reviews