CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,665 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 4th July 2026

Austin Strickland

CustomMade Jewelers 5 star review on 3rd July 2026

Jennifer Corley

CustomMade Jewelers 5 star review on 1st July 2026

Laura Rivera

Tony Dennis

1748

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“Custommade was fantastic. They made exactly what I asked for and it looks great. However, they use ups, so don't expect the package to arrive on time.”

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Posted 57 minutes ago

“Overall phenomenal experience all around. The team was very professional, knowledgeable, and extremely helpful throughout the whole experience. The ring came out absolutely beautiful. 10/10 would recommend to anyone. Also, she said yes ;)”

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Posted 1 hour ago

“Everything went smoothly with CustomMade. Starting from the initial designing process to finalizing the finishing details, Katy was friendly and quick to assist with the project. I will definitely go back to CustomMade for other custom jewelry in the near future.”

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Posted 15 hours ago

“Maintained excellent communication throughout the process. Got exactly what I wanted. We haven’t taken them off since we got them.”

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Posted 22 hours ago

“CustomMade is a great studio with a very thoughtful process and excellent communication from start to finish. The only area that could use some improvement is the manufacturing process. I've got a great product!”

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Posted 22 hours ago

“Not only am I satisfied with the whole process that i went through to make such a beautiful ring im also happy with how much overall help i received in the making of the ring. They understood the whole concept i was trying to achieve and made getting my dream ring for my dream girl possible.”

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Posted 1 day ago

“Great work. Thank you.”

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Posted 1 day ago

“The process was very simple, and they had excellent response times, plus she said yes !!!”

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Posted 1 day ago

“When I could not select the ring I wanted from the jeweler that was working with my university, I immediately reached out to custom-made and shared a picture with them of the ring I was hoping for. The sales associate with very kind and communicative with me each step of the way. The design came out to be exactly what I was looking for. I love it!”

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Posted 2 days ago

“This was my third purchase with CustomMade, all for custom charms of places we recently traveled to, as a gift for my wife. This recent charm was of the cruise ship/yacht that we recently traveled on to Alaska. I sent several pictures of the yacht, and with a little back and forth with my CustoMade customer representative, I had an amazing rendition of the ship, even with the name engraved on the bottom. As with my first two custom charms, both 3D renditions of small islands in the Caribbean that we traveled to, the charms not only came out extremely accurate, with the finest of details, but also the experience dealing with CM was a pleasure. Their communication is outstanding, timely, professional, and courteous. Truly a great company to deal with, and I will certainly be a customer in the future. I can't recommend them enough. Thanks CM!”

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Posted 2 days ago

“The ring is perfect, unique, and my now fiancée loved it! Communication was easy and consistent from start to finish, the design process was simple to follow, the quality of them gemstone was fantastic, the ring shipped on a great timeline, and we even both enjoyed the excellent packaging the ring was sent in! The value of this piece was incredible, and I would recommend CustomMade to anyone who is interested in getting an engagement ring, even if they like what they see in a store.”

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Posted 2 days ago

“Vanessa the Project Manager was fantastic. Very attentive to my concerns and every detail throughout the entire design process. The design and production team executed their roles flawlessly as the ring turned out exactly as I imagined. I haven't proposed yet but I am sure she will love it!”

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Posted 3 days ago

“They stayed in constant contact and updated me everytime the ring was moved and worked on. They stayed very professional and helped me make decisions on what would work best. Like what metal would last up to everyday wear and tear”

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Posted 3 days ago

“They were amazing. Super patient in getting my design right. Always helpful. My rings came out perfect.”

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Posted 4 days ago

“The support through the process of designing the piece to actually receiving the piece was made very easy and professional. The final result was exactly what I wanted. Would definitely recommend to others thinking about designing a piece.”

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Posted 4 days ago

“The experience with CustomMade was amazing. My fiancé loved her ring and the whole process was great. Lexi was a great project manager who was patient and understood where I was coming from when I had any adjustments. Overall the process was great and I couldn’t have asked for a better experience.”

CustomMade Jewelers 5 star review on 30th June 2026

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Posted 4 days ago

“CustomMade helped me create my own unique family crest, combining the Scottish heritage of both my wife's family and my parents' ...the design process was responsive and prompt and the renderings were surprisingly detailed and made even better by suggestions by the knowledgeable staff......and the final delivered family crest ring is outstanding in both quality and beauty. I wear the ring everyday. We are now making rings for our family members. CustomMade has helped us create and leave a lasting legacy & memory for our three sons and our grandchildren.”

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Posted 4 days ago

“I worked with these guys for a few months and they were amazing the whole way. They were super transparent about the budget of things and were very helpful with options. The final ring was beautiful and exactly what I was wanting. Would absolutely recommend and would even consider going back if I need a ring for something else!”

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Posted 4 days ago

“I am writing this review to share my disappointing experience with CustomMade Jewelers. While I initially liked the concept of custom jewelry design, the actual process and business model left much to be desired. Throughout the process, I felt significant pressure to make quick decisions rather than feeling guided through a thoughtful design experience. I was pushed to have the ring sent despite clearly expressing that I was not satisfied with the results. Furthermore, I felt misled regarding the size and quality of the final piece compared to the initial drawings and mockups I was shown. To make matters worse, I was told that any changes to correct these issues would come at an extra cost. Ultimately, my experience with the "project manager" felt less like working with a professional jeweler and more like dealing with a commissioned salesman at a car dealership—where the primary goal was simply to close the sale at any cost. By the time I realized this, it was too late. While I did receive a nice ring in the mail, it was nowhere near the quality or beauty of what was presented to me in the original concepts and digital mockups. I cannot recommend this service if you are looking for a genuine, customer-focused design experience.”

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Posted 4 days ago

“I designed an engagement and wedding ring set with CustomMade, and they were a wonderful company to work with through all steps of the process. I will always recommend them for any jewelry needs and will be working with them in the future. Sarah was the project manager that I worked with and she was super helpful. Every step of the way, she was informative and supportive, providing me with all the help I could need. As someone who has never shopped for jewelry like this before, Sarah was great at providing me with example photos and general information about all the possible metals and stones to ensure I could make the most informed choice. I was a little scared of ensuring the ring would get to me in time for the proposal, and Sarah did a wonderful job coordinating with her team to guarantee that I would receive my package in time. My fiancee is over the moon about her ring and our engagement photographer loved the ring so much she is using our photos on the background of her website. I have no complaints on the whole process working with CustomMade and I look forward to working with them in the future!”

CustomMade Jewelers 5 star review on 29th June 2026

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Posted 5 days ago

CustomMade Jewelers is rated 5.0 based on 4,665 reviews