CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,272 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

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Posted 2 years ago

“Process was quick and easy. Communication was very prompt. I was informed of every step of the process and was given all the information I needed to make decisions. The ring I had made was exactly what I asked for and turned out great!”

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Posted 13 hours ago

“Hello, I liked the process but ended up being very very expensive in my opinion for what I received. Tiny tiny charms for about $800. That’s a lot! I didn’t want to write a review because after seeing how truly small they were - I felt like they should have been at least $50-75 dollars less expensive each. I do understand the cost of materials and labor but still, that’s quite a markup. So it was fun and the resulted items are good - I wouldn’t do it again or recommend 2/2 just the cost. Thank you! ST”

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Posted 1 day ago

“Custom Made was willing to work with me every step o fthe way, from costs, to design, to design ideas, and even iterated on the product. No extra money was asked for in return for iteration and they were extremely quick on iteration. Rings were shipped quickly and finished quickly as well. Additionally, great care was given to my given budget, and the outcome desired for the set. Our liason was also more than kind and helpful.”

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Posted 1 day ago

“Very responsive with communication daily. CustomMade made making a ring as non stressful as it could be. I highly recommend.”

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Posted 2 days ago

“This experience far exceeded my expectations. First the ability to craft your own vision is amazing. The staff was very responsive and friendly. The price point beats any local jewelry store chain . And the final product was delivers and was exactly what I wanted .the experience is extremely interactive and as a customer was the creator and the client all in 1 . 10/10 I have already passed this recommendation to all of my friends.”

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Posted 2 days ago

“They were super helpful and were able to design exactly what I described. Very efficient and fast as well.”

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Posted 3 days ago

“These people at CustomMade are on a different level. Their professionism alone is enough to leave a 5 star, the project went very well. The price was insainly reasonable in my opinion, you cant find a better deal for what you get. The beginning til the end, the team of people i dealt with were all above and beyond polite and helpful. I cant say enough about the team of individuals they have working for them. I got an engagement ring and a matching band for my now, fiancee. I have never seen anything like it, birthed from nothing but thought and love, this team built me something i can confidently say was only a dream until i met them. With the help of there design and production team, that idea turned into a ring to symbolize the bond we will forever share. Thats something money cant buy. Its a no brainer for me, use this company, you will NOT be disappointed.”

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Posted 3 days ago

“This brand made my dream ring come true! They were so easy to work with and I could not be happier with how everything turned out!”

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Posted 3 days ago

“Overall great experience, had fun making and designing the rings, my fiancé loved the rings too so that’s good. Would definitely recommend to a friend.”

CustomMade.com 5 star review on 11th January 2026

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Posted 3 days ago

“We got our engagement band from CustomMade and it was a no-brainer to order the matching wedding band when it was time! Once again the quality of work and professionalism from the team made this such an enjoyable experience and the band is just as exquisite as we expected! Thank you to everyone who helped in bringing mine and my ever-sooner-to-be wife's dreams to life!”

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Posted 3 days ago

“Everything is perfect. My fiancé and I are beyond happy with the final product. The detail and quality are exceptional and the center stone is stunning! The packaging was thoughtful and I was super excited throughout the unboxing of the ring. However, my one complaint would be that at times the communication took longer than I would have liked. I do understand that there are a multitude of orders and customers, but it would sometimes take days for a response from my project manager. All in all, I am extremely satisfied with my experience and with the ring that came out of it. The custom details made the ring a lot more sentimental and valuable to my fiancé and I. Thank you!”

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Posted 4 days ago

“Wow I have never experienced such an amazing Costumer service. My every fuss and details was redesigned like almost 10 times till we got to the perfect product. Each person on different designs teams I was speaking to had such a quick replays that I do t have to worry to much.”

CustomMade.com 5 star review on 10th January 2026

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Posted 4 days ago

“The process was very easy and was great at achieving just what I wanted.”

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Posted 5 days ago

“Great beautiful ring that is made for me. Totally recommend”

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Posted 5 days ago

“I had an incredible experience working with CustomMade to create a custom engagement ring for my now fiancée. From start to finish, their process stood out for its transparency and visibility, I always knew exactly where we were in the journey and what the next steps would be. The team was professional, patient, and genuinely invested in helping me make the right decisions. They took the time to educate me throughout the process, sharing their expert knowledge in a way that made everything easy to understand and never overwhelming. I felt confident every step of the way. The custom design process was seamless, and the final ring exceeded my expectations in every possible way. The craftsmanship and quality are outstanding, and the finished piece is absolutely beautiful. I couldn’t be happier with the result and would highly recommend CustomMade to anyone looking for a meaningful, high-quality custom piece.”

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Posted 5 days ago

“Custommade made the process very interactive, and I am very satisfied with the product”

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Posted 6 days ago

“Thank you for a good ring.”

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Posted 1 week ago

“The whole process of customizing the ring was amazing and so easy! The CustomMade team communicated so well with me throughout the process to ensure I was getting the exact ring I wanted.”

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Posted 1 week ago

“Wonderful costumer support, and I love the ring.”

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Posted 1 week ago

“Ive been looking for someone to custom make rings to start a new tradition with my family. CustomMade made this process very easy and smooth. I started with 1 ring and will order more though the yrs. Thank you and I highly recommend using them.”

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Posted 1 week ago

CustomMade.com is rated 5.0 based on 4,272 reviews