CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,954 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,954 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 13th October 2026

Anonymous

1776

Anonymous

Anonymous // 01/01/2019

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“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 3 years ago

“I cannot recommend CustomMade Jewelers highly enough. I came to them with an idea for a deeply personal custom signet ring for my son- every element means something to our family- and they brought it to life even more beautifully than I'd imagined. Working with Seth, my project manager, was a genuine pleasure: patient, responsive, and willing to refine every detail until it was exactly right. And when part of the first version didn’t meet my expectations, CustomMade’s team remade the entire ring at no cost and no pushback- they simply stood behind their work until I was thrilled. The craftsmanship is stunning: crisp detail, clean engraving, and a solid, substantial weight that makes it feel like the heirloom it is meant to be. A custom piece like this is a real investment, and CustomMade has earned every bit of my trust. I’m already planning two more signet rings with them. Fa’afetai tele lava, CustomMade for creating this legacy that will be treasured for generations.”

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Posted 1 hour ago

“Customemade did an amazing job helping me along each step. I didn't know what to expect working with someone online but they answered all my questions and the info I provided about my ring inspiration they created a beautfiul sketch. I also had my own diamonds so they were able to work with that and provided a shipping label for me to send in my diamonds. No matter how many adjustments I had to make they never made me feel like I was a nuisance and reassured me that they wanted me to feel 100% satisfied.”

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Posted 1 hour ago

“They were amazing every step of the way, helping me design my perfect engagement ring!”

CustomMade Jewelers 5 star review on 12th October 2026

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Posted 9 hours ago

“Communication was clear and consistent. The ring arrived on time as posted on the package tracker. The jewelers were very accomdating and flexible with my design choices and details.”

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Posted 9 hours ago

“Great quality rings, great customer service. Worked with Perris for my engagement ring and for mine and my partners wedding bands, she was exceptional!”

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Posted 9 hours ago

“Not only was the customer service 10/10 but the product was exactly what I desired and no one else will will ever have! Can’t recommend enough”

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Posted 10 hours ago

“Fantastic experience from start to finish. They were patient, knowledgeable and supportive of making sure the piece was exactly what I was looking for. It turned out amazing!”

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Posted 13 hours ago

“My experience working with CustomMade was perfect! They made the process extremely simple and accommodated to everything and anything I requested. The communication was tip top and I’m overall very happy with everything about them !”

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Posted 14 hours ago

“My ring turned out great and was finished/delivered faster than expected. Rachel was a great project manager with great communication during the whole process.”

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Posted 14 hours ago

“Communication was absolutely amazing throughout the entire process and when the ring arrived it was everything I envisioned and more. Go with custom made if you want a process that’s easy, fun, and a team that’s quick to respond and a ring that’s only yours.”

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Posted 14 hours ago

“CustomMade helped my husband and I design an anniversary band that he wanted to gift me for our five-year wedding anniversary and the result was nothing short of stunning! This is my second time using CustomMade for a custom ring and I cannot recommend them enough--Kesi and Vincent made the entire process smooth, collaborative, and respectful, and everything was done with so much care for what we wanted out of this ring. We had a ton of questions and went back and forth on a few design elements, but at no point did we feel rushed or ignored--every question was answered promptly, every request fulfilled and adjusted until we had a final product we were happy with. The ring is beautiful and everything we were hoping for--we're so grateful to CustomMade for making our five year anniversary so special!”

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Posted 16 hours ago

“This experience was amazing! They kept great communication throughout the whole process and made my ring even better than i could have imagined.”

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Posted 1 day ago

“It was fantastic, they helped me figure out exactly what I wanted and then made a perfect ring.”

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Posted 1 day ago

“Incredibly happy with the purchase of the ring - the team worked with me through many revisions to ensure that I recieved the perfect custom ring for my fiance.”

CustomMade Jewelers 5 star review on 10th October 2026

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Posted 2 days ago

“From start to finish this has been a wonderful experience. I proposed yesterday and I feel it’s safe to say my partner would agree. Everyone I worked with was fantastic - patient and helpful. The designers, incredibly talented. 10 out of 10 all around.”

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Posted 2 days ago

“They had excellent service always offering help with exactly what I needed and delivered the piece I, and my soon to be fiance, desired. Prices were reasonable for the service the only high costs were because the market is bad. Always speedy with responses as well and helpful when unsure of what to do with multiple options of what the ring could look like in the most minutiae of detail.”

CustomMade Jewelers 5 star review on 9th October 2026

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Posted 3 days ago

“I have had two pieces made from Custom Made and both experiences have been phenomenal. The team is so wonderful and makes the process of creating a piece so much fun. Everyone I have worked with has taken so much time and care to get everything exactly right and both of my pieces have come out perfect and of absolutely top notch quality. If you want a custom piece do not hesitate to work with Custom Made. Absolutely the best!”

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Posted 4 days ago

“I couldn’t be happier with my experience with CustomMade Jewelers! From start to finish, the entire team was incredibly helpful, professional, and genuinely caring. They made the whole process easy and stress-free, and the craftsmanship of the finished piece was absolutely amazing. You can really see the time, care, and attention to detail they put into their work. I’m extremely grateful for everything they did and couldn’t be happier with how everything turned out. If you’re considering a custom piece, I highly recommend CustomMade Jewelers. They truly went above and beyond! 💎”

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Posted 4 days ago

“They were super easy to work with I loved the idea of having a project manager updating every step of the way. My PM was incredible very knowledgeable and helpful! My fiancé loved the ring!!”

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Posted 5 days ago

“I had a great experience! My project manager, Emily, was very communicative and helpful. They even got the ring to me earlier than I initially asked. She said yes. I hope to get our wedding bands from Custom Made as well!”

CustomMade Jewelers 5 star review on 8th October 2026

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Posted 5 days ago

CustomMade Jewelers is rated 5.0 based on 4,954 reviews