CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,592 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,592 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 6th June 2026

1743

Anonymous

Anonymous // 01/01/2019

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“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“Great experience! It was nice to have an expert guide my decision. From sketching out the design to the final product, it felt like I truly made this myself for her. She loved the ring and the box it came in! Everything was fast and easy. The best part is that the ring was something I never really imagined getting. But the team I worked with gave me bold and daring designs to select from. I’m glad it was much different than what’s offered at popular jewelers. It was a unique design that stood out to friends and families as she she showed off the ring to announce our engagement.”

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Posted 11 hours ago

“The process from a thought to the finished peoduct was easy and comfortable. Just as the guidance from the employees. The result in the end was beyond my expectations.”

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Posted 16 hours ago

“The ability of the Custom Made jewelry staff to create the engagement ring I wanted was perfect. I used photos for inspiration then detailed minor changes from the photos to create my one of a kind ring. Through only a few renderings they were able to secure my preferred stone and create an ideal setting for my fiancée. They were prompt in answering my questions and working on the project. I believe the whole process took about 6-7 weeks from initial consultation to delivery of my ring. Pricing was reasonable and market representative.”

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Posted 17 hours ago

“I purchased an engagement ring and two wedding bands through CustomMade, and they were all gorgeous. I had a general concept for the engagement ring I wanted. The designers brought my vision to life with an incredibly beautiful ring at a great price, exactly within my budget. When it came time to move to the wedding band, originally I thought I'd do just one band, but the design team had a great idea of using two bands, one on either side. Collectively these all look like one band with a lot of sparkle. Everything about the process is smooth and great. Plenty of opportunities to review and give feedback about the design. I'd highly recommend if you're looking for a custom ring.”

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Posted 20 hours ago

“The final piece is perfect - just gorgous. The quality is excellent, but what I really have to comment on is the outstanding customer service. When the piece was first completed I pointed out a small error. Immediately the company volunteered to completely remake the piece without the error - I didn't even have to ask - they volunteered to make it right, and they did, and in a timely fashion. The final piece is perfect. I could not be more pleased. I would not hesitate to do business with this company again and would recommend them very highly.”

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Posted 1 day ago

“INCREDIBLE!!! CustomMade are the very best of the best. From all of the design concepts to the final product, every step of the way was met with professional and excellence. Thank you so much for helping me create the perfect ring for the love of my life!!!!”

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Posted 1 day ago

“Very Happy with the results and over all experience.”

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Posted 1 day ago

“I requested silver bands without a stone and an intricate design for em and my friends. The team helped me through the whole design prcoess and gave their professional input, which made this quite the fun experience. The rings turned out EXACTLY how i wnated them to be. Much thanks to Eloisa for making this possible!”

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Posted 2 days ago

“Lovely experience. Maya provided a concierge service in order to create the perfect ring that I needed. Turnout great!”

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Posted 2 days ago

“I had a wonderful experience. Incredibly professional and highly responsive. I will certainly return for any future custom jewlery needs.”

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Posted 2 days ago

“I had an exceptional experience with CustomMade and could not be happier with the final result. Like many consumers today, I spent a considerable amount of time researching before making such an important purchase. I read reviews, searched online for customer experiences, and carefully evaluated whether CustomMade was the right choice. While I did come across some negative reviews that initially gave me pause, I ultimately decided to move forward—and I am incredibly glad that I did. My husband and I recently celebrated our 10th wedding anniversary, and I chose to upgrade my engagement ring. My original ring had sustained some damage over the years and was made of sterling silver, while my wedding bands are 10k gold. I began the process by gathering inspiration photos that reflected the design elements I wanted and submitted them through a contact inquiry. I had the pleasure of working with Mollie, who was friendly, responsive, and attentive throughout the entire process. After discussing my vision and sharing reference images, the design team created two initial sketches based on my ideas. Both designs closely reflected what I had envisioned and even included my wedding bands so I could see how the complete set would look together. Once I selected my preferred design, the team created detailed 3D renderings of the ring. Within about a week, I had a realistic visual representation of the piece. I requested a few refinements, and updated renderings were provided each time adjustments were made. The collaborative process made it easy to ensure every detail was exactly what I wanted. After finalizing the design, I placed my deposit and moved on to selecting a diamond. I explained that I love vintage and antique-inspired jewelry and was particularly drawn to rose-cut oval diamonds. CustomMade presented four different stone options at varying price points. I found a stone I loved immediately, but I appreciated knowing that additional options would have been sourced if none had felt right. Once my diamond was selected, the ring entered production. While communication naturally became less frequent during this stage, I still received updates regarding progress and estimated completion timelines. Upon completion, I was sent high-quality photographs of the finished ring for approval before submitting my final payment. When my ring arrived, I was impressed by the thoughtful presentation. The package included tissue paper, mints, note cards, proposal cards, and other personalized touches that made the experience feel truly special. Then I opened the ring box—and cried. The ring is absolutely perfect. It exceeded my expectations and is even more beautiful in person than it appeared in the photographs. Every detail reflects the vision I had hoped to achieve, and I could not be more thrilled with the final result. Thank you to Mollie and the entire CustomMade team for helping create a piece that I will cherish for the rest of my life. I am grateful that I took the chance and trusted the process.”

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Posted 3 days ago

“I researched online to find a company that could help me with a business gift. From the first contact, the customer service was impeccable. Constant communication and very informative, helping me make the appropriate decisions. I am not an expert, and they assisted throughout the entire process. I would highly recommend this company to others.”

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Posted 3 days ago

“I was unsure at first - an online purchase of an expensive item - but it was sincerely a great experience. Easy and helpful to work with, listened to concerns and responded. The final product was beautiful. Really a great experience, and I will go back to them again if I have a similar need in the future.”

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Posted 3 days ago

“My whole experience working with CustomMade was amazing! I've been looking for my perfect non traditional ring set for about two years and nothing was turning up as aesthetically representing my style while also being of good quality. The representative assigned to my project was Michael, and he made the entire process so seamless. He was insightful in helping me design my ring, pick out the appropriate stones for my vision and budget, was quick to give me any updates on production and next steps while keeping an open line of communication where I could reach out to him with any questions or concerns and he would get back to me quickly with a knowledgeable response. The entire process only took about 3 months for my specific project and I could not be happier with the final product. Throughout production you do get concept sketches, digital renders as well as photos of the finished project, but I was not prepared for just how perfect it turned out when I opened the package and saw the physical ring/band. They also send you a certification of authenticity so it really put my mind at ease from the understandable fear of being burned by online scam websites.”

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Posted 4 days ago

“Everyone I worked with at CustomMade, especially SK and Sama, were incredible! They were so responsive, professional, and knowledgable. They gave great guidance based on my photo inspiration and vision. My ring came out exactly as I expected and exceeded my expecations. The turnaround time was also impressive and I thought the process was smooth and easy. Thank you!!”

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Posted 4 days ago

“This is the fifth custom ring we've asked CustomMade to make for us over the last four years. Everything from start to finish has always been exceptional. While actual costs are a bit higher than other companies, CustomMade earned our trust and the product is clearly better.”

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Posted 4 days ago

“I had a vision to create a pair of family rings. I really wanted a signet ring, but not as sterotypically chunky, in order to create something unisex. This lead me to need to do something completely custom. I already knew the design I wanted and was able to work with CustomMade to create something truly spectacular. They took my ideas, notes, reference pictures and quickly made a 3D model of the ring. We iterated on it to get the proportions exactly as I wanted it. They were incredibly communicative and delivered the rings ahead of schedule. Every day I'm blown away with how beautiful they are.”

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Posted 4 days ago

“Well organized and easy to do... the whole process was smooth and the ring turned out perfect”

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Posted 5 days ago

“Custom made was great, they took what i saw and made it come to life. Couldn't be happier with the service and the result of my ring. Trust me, its worth the wait.”

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Posted 5 days ago

“Over about a 1 year timeframe, the Custom Made staff was very patient, knowledgeable and professional! THey guided me through the products they could provide, made recommendations on designs, and ultimately got me to the ordering stage. Upon receiving my ring, the detail is absolutely incredibel! I won't hesitate to use them again!”

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Posted 5 days ago

CustomMade Jewelers is rated 5.0 based on 4,592 reviews