CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,531 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 17th May 2026

1743

Anonymous

Anonymous // 01/01/2019

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“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“Top tier personal service! For being a small business, they truly care about the customer experience and make it truly special. 10/10 would recommend to anyone that is looking for the highest quality customization at competitive price and value.”

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Posted 10 hours ago

“The process was very easy and communication was great. Got exactly what we wanted with very reasonable prices. Very happy with the ring we got and would shop from here again! We are actually repeat customers already.”

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Posted 11 hours ago

“Really great communication and timely response felt well taken care of throughout the whole process and prices were fair and reasonable. Highly recommend.”

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Posted 12 hours ago

“Very good and fast. Any questions are answered quickly and they worked very closely to make my idea a reality, even with a change of direction mid way through. The bridal set I worked on with them and have received is beautiful and well worth the time and money invested in them. Will consider using them again for other projects.”

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Posted 12 hours ago

“This is my second custom order through Custom made. It came out perfectly and just like with my first order, it was a seamless process throughout. Both orders were class rings. Mine, when I graduated Optometry school and my brothers for graduating Podiatry school.”

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Posted 1 day ago

“CustomMade truly did an amazing job designing a weddding band my fiancé. I truly appreciate the patience, knowledge, and attention to detail. My Project Manager Lulu took a great amount of time perfecting my vision. She was responsive and kept me informed. I am more than satisfied with the quality, design, and durabilty of this band.”

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Posted 1 day ago

“The team have been absolutely amazing through the whole process. They were so patient and helpful explains g the whole process and guiding me through making sure I was 100% involved the whole time. Absolutely lovely company to work with so easy”

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Posted 1 day ago

“They are truly one of a kind rings. This business cares about what you want and understands how to put emotion into jewelry. I can’t recommend them enough.”

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Posted 2 days ago

“Custom made is amazing their whole process is easy to follow and you can go at your own pace. I had sketching done over a year before actually having my ring made and the team i had made it really easy to come back and finish the process even though so much time had passed they are also so willing to work with you on anything from price to Diamond size to redoing the 3D model if it's not to your liking overall they are amazing and I would 100% do the process again.”

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Posted 2 days ago

“Absolutely wonderful. Entering the process, I was completely clueless as to what I was doing, what to do, I just knew what my partner wanted in a ring. The CustomMade team made things incredibly simple, straightforward, and gave me plenty of different sketches in the theme I wanted (which I found so incredibly helpful!) So glad I found them, the staff was so friendly and communicative.”

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Posted 2 days ago

“Excellent experience. The communication from start to end was top tier. Very happy with the product will update after the proposal.”

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Posted 3 days ago

“I have had the pleasure of working with CustomMade multiple times and they have never disappointed. My wife's wedding ring is a product of CustomMade jewelers. It was so special to work on and give her a one of a kind ring that has so much meaning. 7 years later and the ring is still magnificent, my wife still loves it and shares with everyone that I designed it specially for her. I am very thankful for the team at CustomMade and couldn't recommend them more!”

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Posted 4 days ago

“Great support from Grace and the team, loved the designs they have drafted and rendered which turned into a beautifully crafted ring. The design was consistently followed with our input and everything was very thoroughly explained. The packaging it came in was amazing and very sweet with the additional goodies. Would recommend!!”

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Posted 4 days ago

“Simple and easy from start to finish. Excellent quality finished product too!”

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Posted 4 days ago

“Great experience, perfect process and product in every way. My PM was very responsive, and CustomMade delivered ahead of schedule! Would definitely recommend and use again!”

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Posted 4 days ago

“Custom Made have been an absolute treat to work with from the very start. Totally clear and transparent about the process, and worked hard to go beyond what would normally be quite restrictive deadlines to make sure I was the happiest possible customer, which indeed I have ended up being. Cannot praise enough, and am fully recommending them to every one of my friends looking for that special piece of jewellery for that very special occasion.”

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Posted 4 days ago

“They are very reliable, respond on time, and are very good at rendering an image from your imagination. I would work with them again in the future.”

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Posted 5 days ago

“I commissioned a custom ring as an anniversary gift for my wife. I am astounded by both the service provided by CustomMade and the quality of the jewelry. The commissioning process was very easy and Seth provided excellent customer service. He was honest, helpful, and always responded in a timely manner. Seth was awesome to work with and I can tell he truly cares about his work and ensuring customers receive a product they are happy with. My jewelry arrived earlier than expected and in very elegant packaging. Seth was able to take a vision from my mind and replicate it from scratch into a real ring - truly amazing. My wife absolutely loves her ring.”

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Posted 5 days ago

“Absolutely great experience! From start to finish the team was professional and helpful. The designing of my engagement ring/wedding band was seamless and the production team was open to feedback and addressing concerns. Plus, after it was all said and done, I had a couple concerns and the team addressed them without hesitation. Through and through, fantastic product and customer service.”

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Posted 5 days ago

“Seamless experience from start to finish. Salesperson was lovely. End result gorgeous.”

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Posted 5 days ago

CustomMade Jewelers is rated 5.0 based on 4,531 reviews