CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,496 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,496 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 6th May 2026

Dominick Mendez

CustomMade Jewelers 5 star review on 5th May 2026

Stacy McCutcheon

1748

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

Helpful Report

Posted 2 years ago

“I recently purchased an engagement ring from Custom Made for my girlfriend, and the entire experience meant more to me than I can really put into words. From the very beginning, their team truly listened to what I wanted. I had a vision in my head of the perfect ring for her—something unique, meaningful, and beautiful—and they took the time to understand every detail. It honestly felt like they pulled the exact design straight out of my mind and brought it to life. The ring itself is incredible. The craftsmanship is on another level—every detail is precise, from the setting to the way the stone catches the light. It has this perfect balance of elegance and uniqueness that makes it stand out without being over the top. You can tell it wasn’t just made, it was carefully created with intention. What I love most is how personal it feels. This isn’t just a ring you pick out of a case—it’s something that tells a story. Every time I look at it, I think about the thought and care that went into designing something specifically for her. When I finally gave it to her, everything came together. Seeing it on her hand, the way it fit perfectly and sparkled—it just felt right. It matched her in a way I hoped it would, and that moment is something I’ll never forget. Custom Made didn’t just sell me a ring—they helped me create something that represents my relationship and my future. I’d recommend them to anyone who wants more than just a ring, but something truly one-of-a-kind and meaningful.”

Helpful Report

Posted 8 hours ago

“The experience from beginning to end was truly amazing. I could not thank all those who took the time to work on this special ring for my girlfriend! I could not recommend working with CustomMade for your project.”

Helpful Report

Posted 10 hours ago

“Working with Custom Made was so easy and enjoyable. A rep responded to my request for custom cufflinks on the same day and kept me apprised of progress. The work was completed prior to the guaranteed completion date and the cuff links are gorgeous. Exactly what I hoped.”

Helpful Report

Posted 10 hours ago

“Great experience, customer support and realization with CustomMade, really happy with my new ring !”

Helpful Report

Posted 11 hours ago

“I had a great experience creating an engagement ring and it was a seamless process with the help of Collin! Everything aspect was very professional and efficient. 10/10 all the way around! However, for any potential future customers who might be reading this... be careful of the digital ads that can make their way into your algorithm. I've had multiple instances watching youtube videos with my girlfriend and had these Custom Made ads pop up while in the process of creating the ring... fortunately, I don't think she was really paying much attention lol. Much love, Connor”

Helpful Report

Posted 1 day ago

“They were wonderful to work with. I told them what I wanted and they graciously communicated and changed things until I was satisfied. I told them my timeline and they didn’t pressure me. They simply checked in with me according to the timeline”

Helpful Report

Posted 1 day ago

“I started with a general vision for a men's ring commemorating my membership in the Sons of the American Revolution that I could pass on to my grandsons. I looked around for companies that could accomplish this and decided on CustomMade. My creative process is very haphazard and random, which can be hard on a team of designers. They worked with me over a period of approximately three and a half months and were very responsive to my ideas. The resulting ring is much more detailed and meaningful than my initial concept. The CustomMade team was very patient with my constant changes to the design and now I am the proud owner of a one-of-a-kind famiiy heirloom. If I had to do it over, I would choose CustomMade again.”

CustomMade Jewelers 5 star review on 4th May 2026

Helpful Report

Posted 2 days ago

“The whole experience has been superb. From initial design discussion, to frequent updates during the crafting process, CuatomMade jewelers communicated everything very clearly and concisely. The finished product is perfect. The fit, the look... They nailed it”

Helpful Report

Posted 2 days ago

“I have now purchased/designed two rings with Custom Made. Both have been superb quality, and working with the team makes it so easy to get exactly what you are looking for with 0 stress.”

Helpful Report

Posted 2 days ago

“The team at CustomMade made the experience of ordering a custom ring extremely easy. They were really patient, flexible and produced amazing sketches matching the look and feel of your vision. The final product also resulted exactly as I expected. It's the benefit of having a partner in the process. Would highly recommend them to other couples looking for their perfect ring.”

Helpful Report

Posted 2 days ago

“Custom made couldnt have been easier to use. friendly staff who listen to all your concerns as well as help with your budget. My ring came packaged with care and the ring itself was the most beatiful ive ever seen.”

Helpful Report

Posted 2 days ago

“By far the easiest process I've ever experienced! Don't make your lover wait any longer! Take the leap and CustomMade will guide you to your landing safe and sound! A big thanks to ya'll for making me the talk of the salon!”

Helpful Report

Posted 3 days ago

“I’m extremely happy with the engagement ring I had CustomMade Jewelers create for my girlfriend! The team provided fantastic support throughout the entire process, carefully listening to every detail I wanted and making adjustments whenever needed until it was perfect. I sourced my own accent emeralds, and they handled them beautifully, setting them exactly as I envisioned. The whole experience was smooth, the process was fast, and the production time was even quicker than expected. Highly recommend them for custom jewelry!”

CustomMade Jewelers 5 star review on 3rd May 2026

Helpful Report

Posted 3 days ago

“I cannot recommend CustomMade enough! I found them through a tiktok (Megan & Jack) and looked into it for my wedding band. Our wedding isn't until October 2027, but nevere having had custome jewlery before I thought it was going to be a longer processes. Pauline was very quick to reply to any of my questions and requests, she provided me with samples of previous pieces made by the company for me to reference and get a better understanding of what I wanted from my own, which was extremely helpful when I couldn’t quite find the right words to describe my vision. When picking out my engagement ring, my fiancé hadn't known what "stacking" meant, so he didn't realize the one he'd picked didn't exactly have a wedding band that would nestle with it. I'd been searching for something that not only would fit with my engagement ring, but also feel like me and not something generic. Fortunately!!! CustomMade not only brought forth the subtle whimsy and pop of color I wanted in my wedding band, they also designed the 2 bands with my engagement ring in mind so it sits nicely in the middle. I can't believe how beautifully it came together, and I'm excited ti have future peices made through them as well!! Like I mentioned before, I thought it was going to be a longer process but the longest part was going back and forth on the design aspects. They were very thorough in that part of the process and gave lots of helpful information such as explaining various stones & metals and the differences within them. They offered two options for design and once I'd decided on the one I liked best, we further fine-tuned. After that, it was maybe 3 weeks before it was done? If even that long? And then once it arrived... packaged perfectly! Sealed up great, and then the packaging the rings were set in is beautiful. I had 2 rings made to stack with my already owned engagement ring, so each ring is in its own little ring box. All in all, I am OBSESSED! I absolutely love them! I can not wait to have more made! I love that i will have special, custom made jewelry to pass down one day!”

Helpful Report

Posted 3 days ago

“They helped my customize an engagement ring for my boyfriend. They did so much, from helping me figure out what I wanted the rain to look like and what type of gem I wanted, and explaining the pricing and how it worked. I was thoroughly informed every step of the way I will definitely be ordering from them again if I ever need another custom piece of jewelry”

Helpful Report

Posted 4 days ago

“The service was excellent and the product even better!”

Helpful Report

Posted 5 days ago

“Wonderful service, and great end product! Thank you for all of your support!”

Helpful Report

Posted 5 days ago

“I had a pair of old earrings that I loved but lost and they were to able to duplicate them perfectly!”

Helpful Report

Posted 1 week ago

“The process was extremely easy and all of the contributes were extremely knowledgeable and helpful! Experts walk you through the entire process and give ample opportunity for questions and feedback on the design of your piece. I worked with Custom Made to design my engagement ring, and was truly given my DREAM ring. The designers and jewelers took my vision and made it into reality, and all with an easy process and reasonable prices! I cannot recommend custom made enough for those looking for jewelers that l reflects your personality and style. I unfortunately can’t provide my own photo since I’m still waiting on the proposal, but not to worry, because Custom Made provides high quality photography of your piece before sending it so you can evaluate the finish and ensure it is perfect! The process developed from designing the ring to delivering it is truly made with the customer in mind.”

CustomMade Jewelers 5 star review on 29th April 2026

Helpful Report

Posted 1 week ago

“From the first moment I started working with Lexi at CustomMade she ensured the experience was relaxed and fun with absolutely no pressure. The designers here nailed the ring for my fiancè and it just turned out wonderful! I can't recommend CustomMade enough!”

CustomMade Jewelers 5 star review on 28th April 2026

Helpful Report

Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 4,496 reviews