CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,923 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,923 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 2nd October 2026

1767

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

Helpful Report

Posted 3 years ago

“I was very Skeptical at first HOWEVER I could not be any happier!! My project manager Caroline was the absolute best! The quick responses and conversations made it feel effortless and as if I was talking to a friend! She made me feel safe and helped me through all the decisions! An engagement ring or any piece of jewelry is such a sentimental thing and she made it EXACTLY like I envisioned! 11/10 stars and will come back here any time I need something in the future!”

Helpful Report

Posted 9 hours ago

“Overall an amazing experience. Only complaint is that it took about 2-4 business days to gat back to me If I messaged them and it's hard to find the message portal as I do have to scroll through all my emails to find this specific email to create a new message. Other than that they were very kind helpful and the ring is amazing. Fiance is very happy we can send back for small adjustments and ring sizing for free in the first 30 days. I'll also be using this company for my own ring”

Helpful Report

Posted 9 hours ago

“Very good service. People listen to you and are not afraid to adjust more than once to make your ring the best for you. I had to change something half way and they do it without any fees at all.”

Helpful Report

Posted 10 hours ago

“The ring was beautiful and my fiancé loved it.”

Helpful Report

Posted 1 day ago

“Incredibly easy design process, felt like a buzzfeed which ring are you quiz, even tho I knew nothing about rings it was really simple and fun. Staff was very helpful and very quick to respond to questions I had as well as adjustments or changes to the ring during the design process.”

Helpful Report

Posted 1 day ago

“Great experience, got exactly what I wanted.”

Helpful Report

Posted 1 day ago

“I’ve been waiting until after the proposal to write this so it’s been a bit, but I remember very well how easy the process was. The person I worked with was very friendly and helpful. She only asked for a few references and ran with it. They didn’t mind at all when I asked for tweaks after the first concept drawings. I even through in a couple of weird requests and they made it all work. I was very picky about the centerpiece gem, but they kept searching until they found the right one. I even had to change one of the stones after I approved the design and they happily worked it out My now Fiance said the ring couldn’t be any more perfect. The ring was done beautifully crafted and it came out better than we could’ve hoped.”

Helpful Report

Posted 1 day ago

“I worked with Charlotte on an engagement ring. She was amazing and the whole process went so good. I got sketches fast and she helped me with choosing between designs. It was amazing to see the whole process. I would choose them over anyone else.”

Helpful Report

Posted 1 day ago

“This is a long time coming, but I wanted to write a review after I gave my mom her custom pendant for her birthday, and she absolutely loved it! :)) Starting this experience, I was kind of nervous because I didn't know the process and how much it was going to cost. Christine was the main person we chatted with and it was genuinely such a pleasure. We could tell that she, and the designers/makers, really cared about bringing this pendant to life. The entire process was communicated amazingly to us, the cost estimate was solid and was a good value, and the design and production stage went by quickly and efficiently. Seeing the pendant in person was very emotional, for me when I opened the package, and for my mom when I gave it to her. The design is flawless and beautiful and it's her new favorite piece of everyday jewelry. I already know that I'm going to use this service again if I ever wanted another custom piece, just because of how much they helped us out on this. My mom was devastated when she lost the original pendant, and I'm so happy she has a custom made one now to replace it. Thank you so so much! :)”

Helpful Report

Posted 2 days ago

“To be honest, it was better than I expected. Great service, the price was transparent enough, and the result was even better than the photos and renders.”

Helpful Report

Posted 2 days ago

“I had such a positive experience working with Custom Made! Communication was easy and the project manager not only made sure the ring turned out exactly as I imagined, but also helped me understand the options I had in terms of material, cost, and durability. I would definitely recommend anyone to work with Custom Made to design the jewelry of their dreams!!”

Helpful Report

Posted 2 days ago

“I had a great project manager in Colin who helped me a novice get this done right. I had not considered getting a ring ever in my life for a partner and they helped me get one that delighted my person. The experience is as slow or fast as you make it. But whether you know what you are looking for, they are super helpful all the way through, and responsive.”

Helpful Report

Posted 3 days ago

“Beautifully crafted ring. The process of designing a one of a kind ring was a lot of fun.”

Helpful Report

Posted 4 days ago

“I worked with them to design a one-of-a-kind engagement ring, and boy did they deliver! They were happy to listen to my thoughts and worked very hard to translate my vision into the final product.”

Helpful Report

Posted 5 days ago

“CustomMade pretty had this process down perfectly! I honestly can’t think of a way to make the interaction smoother. My project manager (Nikhil) was very responsive and thorough. From beginning to end, every detail was covered and I am very satisfied with my final product. I’m not a big jewelry person but I feel like they’ve earned themselves a repeat customer.”

Helpful Report

Posted 5 days ago

“Very easy to work with, Emily had very good ideas to make this ring perfect! As a guy who didn’t know anything about rings, they held my hand through the process and helped me learn everything I needed to know. Would highly recommend”

Helpful Report

Posted 5 days ago

“Amazing! I recommend Custom Made to anyone thinking of getting engaged! So affordable and wonderful communication!”

Helpful Report

Posted 5 days ago

“CustomMade made the ring designing experience SO EASY! I knew I wanted a very unique ring and CustomMade made it possible. Making a ring beautiful with 5 different stones could be hard but they rocked it. Their bands added to the princess core and made it my fiancee's dream ring.”

Helpful Report

Posted 5 days ago

“My ex”

Helpful Report

Posted 5 days ago

“This was the best and most perfect service the acre the attention to detail and patience was extraordinary I can't recommend this enough toy friends the ring was beautiful the packaging and the experience was fast easy and just so spectacular”

Helpful Report

Posted 6 days ago

CustomMade Jewelers is rated 5.0 based on 4,923 reviews