CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,889 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 21st September 2026

Anonymous

Nick McGucken

CustomMade Jewelers 5 star review on 24th August 2026

Jaden Dosanjh

1766

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“I had a wonderful experience designing my fiancé’s wedding ring through custom made. I was able to share my vision and still receive something I was happy with that also fit within my budget. I would absolutely recommend custom made for anyone wanting a custom engagement/wedding ring. They were so helpful and even allowed me to put my project on pause until I was able to begin making payments towards it. I am very very happy that I chose to entrust Custom Made with such an important and special project!”

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Posted 1 hour ago

“I loved designing my wife's ring here! The process they take you through is so easy to navigate and they walk you through every step to make sure everything looks exactly how you want it. I would definitely recommend designing your ring here if you're looking to make an amazing custom ring.”

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Posted 4 hours ago

“I Love CustomMade. Found them by googling and after my inicial contact I realizeid their professionalism, follow up, explanation of the creative process. So I did first my engagement ring, total custom made as per my specifications, and after that our weeding rins. 5 star, totally recommend”

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Posted 4 hours ago

“From start to finish was a straight forward process. I had help from Jesse and she worked with me on all of my requests and answered my questions. Overall professional and made things simple.”

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Posted 5 hours ago

“-outstanding staff and workmanship provided on our personalized family crest, recognizing our family's heritage and legacy- All the best, Vernon L. Mangum, MBA Deacon Mr. Johnnie Lee Mangum Memorial Scholarship Fund Chairman”

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Posted 18 hours ago

“The team at CustomMade couldn’t have been better, I really mean that. They communicated often, asked lots of questions, helped every step of the way and made the process a truly wonderful experience. I can’t recommend them enough, splendid work!”

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Posted 23 hours ago

“Overall I had a very good experience with CustomMade. I want to preface this next bit with - I’m happy and I have no regrets about choosing CustomMade to make my piece. The only issue I would say I had is one revolving around initiative. There were a couple of slight delays with the piece I commissioned and I had to be the one to inquire as to the nature of the delay and the updated expected delivery time. Anytime custom work is being done in any industry, there is the possibility of delays to the customer. As someone who works in an industry that does that as well, I understand the importance of getting ahead of delays and explaining why and how long they are. That being said - if this is my only complaint with an online custom jewelry company, things are pretty great. I find myself casually looking at the piece. It’s as close to what I envisioned as possible. I have a few pieces in my mind that I’ve been milling about for a few years now and CustomMade is definitely on my short list of who will make them.”

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Posted 1 day ago

“Fun experience designing an engagement ring and the support was exceptional. Getting frequent updates and progress reviews throughout the whole production. Now, a month after receiving the ring, the customer support is still exceptional. 100% would recommend for custom designs!!!”

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Posted 1 day ago

“I had a wonderful experience with CustomMade. I worked with Katy, who was wonderful and helped with all the tweaks and changes that I made throughout the process. In total, the process took just over 2 months for me, which I thought was very quick. Katy was also super friendly and easy to work with, and there was no pressure at any step to continue; it was made very clear that if I didn't like something or if I wanted to try something else, I could always go back. Overall, I loved the process, and I enjoyed creating something that I know the love of my life will truly enjoy and appreciate.”

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Posted 1 day ago

“I never even heard of CustomMade until I was looking for a certain ring, when I found CustomMade I knew they would be able to create the ring just how I wanted and it couldn't be more perfect!!”

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Posted 2 days ago

“Great service! I got exactly what I was looking for and am very happy with the results.”

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Posted 2 days ago

“Using custommade has been great. The system works very well it shows you step by step before anything actually starts so you know what you are getting into and the staff answers all of my questions in a timely and professional way. I would recommend custommade to anyone looking for something personal and beautiful.”

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Posted 3 days ago

“Ryn helped me throughout the entire process even when I had questions or concerns. Very grateful to her for her excellent service!”

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Posted 3 days ago

“The ring I had worked on was a Vampiric styled Gothic engagement ring. My girlfriend’s favorite type of fantasy creature is Vampires and she herself wears a gothic style of clothes and makeup everyday. The ring came in looking incredible and very original. It was amazing getting something so uniquely designed for her rather than picking out a ring from a generic jewelry store. Amazing customer service, and amazing product quality.”

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Posted 3 days ago

“They worked very closely and timely to get me a necklace that I wanted personally crafted and for a great price, they were very good about communicating and I got the custom piece that I wanted personally crafted. It looks beautiful”

CustomMade Jewelers 5 star review on 17th September 2026

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Posted 4 days ago

“The project manager I was assigned was very helpful and kept me informed about ever step of the ring being made. They also assured me of quality with other completed rings vs my cad file which helped ease my mind when ordering from a online store. Would recommend using them for all your jewelry needs. My fiance loves the ring and will definitely be having the matching band made along with other jewelry.”

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Posted 4 days ago

“I used CustomMade to create a special ring for me. Worked closely with Mikha and they created exactly what I envisioned. The ring turned out beautifully. I absolutely love it and would highly recommend using them to anyone and would definately use them again. It was an all around easy and wonderful process.”

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Posted 4 days ago

“Charlotte was incredible to work with from start to finish. She guided me through every step of the design process, patiently answered all my questions and concerns, and really put me at ease throughout. Her response time was fantastic, and the turnaround was unbelievable. Getting to see photos of the design as it came together, collaborate on adjustments, and preview the final photos before shipment made the whole experience exciting. And when the rings arrived, they were even more stunning in person than in photos! Charlotte made what could have been a stressful process feel easy and enjoyable. Highly recommend!”

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Posted 4 days ago

“Franki was great to work with! She made sure my vision became reality. I would absolutely recommend CustomMade for a one of a kind special engagement ring. I love how mine turned out!”

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Posted 4 days ago

“From start till finish they were nothing but helpful! Took nothing more than a rough idea of several different concepts and managed to merge them all into one design that was perfect in every way and had everything my fiancée ever dreamed of. I would HIGHLY recommend this company to anyone that's looking to design their own engagement or wedding rings, and the warranty they put on their products to back up their work is simply amazing.”

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Posted 4 days ago

CustomMade Jewelers is rated 5.0 based on 4,889 reviews