CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,144 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,144 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 6th November 2025

Elena North

Anonymous

Zach Andrews

1733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

Helpful Report

Posted 2 years ago

“Customer experience was flawless, the designs were gorgeous, and I appreciated not being pressured into anything. The only thing that I can think of improving on is when given a concept design for reference, often the reference was copied on the exact, and I completely understand that, I just wish a little more initiative was taken by the artist, nevertheless the piece turned out incredibly unique and flawless!”

Helpful Report

Posted 11 hours ago

“Sama was fantastic to work with! My project was extended out over a period of time with multiple design changes, and she and the team were always so helpful and willing to give new ideas to create the perfect ring. Would definietely recommend to anyone looking for engagement rings, wedding bands, or anything else custom made!”

Helpful Report

Posted 12 hours ago

“I really enjoyed working with CustomMade. They designed the perfect ring for my now-fiance! It is even more beautiful than I planned and it fits perfectly. Sarah was incredibly friendly and helpful throughout the process and always kept me in the loop. They even include a little care package when sending the ring! I will absolutely be using CustomMade again for our wedding bands.”

Helpful Report

Posted 14 hours ago

“At first, I didn’t really know what to expect. I never worked with this company before, but as time went on, I really started to appreciate how much intentionality they put into making sure my peace was exactly how I envisioned it. They’re consistent on updates on how things are going, they communicated when something was going to take longer, which was really nice for me. They get my peace to me before The expected date which really gave me some comfort. All in all good communication and great work”

Helpful Report

Posted 17 hours ago

“After submitting my design ideas, the team was able to translate it perfectly into a ring that I know she’ll love!”

Helpful Report

Posted 18 hours ago

“Working with Custom Made was such a wonderful experience. The time frame from first contact to holding the ring in my hand was less than two months. Tinsley was phenomenal with communication, we always knew what was happening at each stage of the process and we never had to wait long for a response. She always replied in less than 24 hours. We only went back and forth 4 or 5 times from the first drawn rendering to our final approval at the CAD phase. Every question was answered, every request was acknowledged, understood, and brought to life. The team took bits and pieces from several different inspiration photos along with a concept that I had in my head, and created the perfect ring. We love it! At some point we will be back to create a wedding band to fit the engagement ring perfectly! Thank you all so much for a terrific experience!”

Helpful Report

Posted 1 day ago

“Highly recommend, the process was easy to go through and every one of my concerns was addressed promptly.”

Helpful Report

Posted 1 day ago

“Custom made is an amazing company to work for. The custom design process all the way to final production and receipt is top notch. I designed my wife’s engagement wing and wedding ring exactly the way she wanted them and was even able to add personalized customizations. They are just incredible, if you’re looking to get someone custom made jewelry look no further. Thank you custom made!”

Helpful Report

Posted 1 day ago

“CustomMade was professional all through the process of making my ring. They communicated throughout every step of the process. I had submitted a drawing of my own design and they faithfully recreated it exactly to my specifications. I would highly recommend this company. They are professional, diligent and I felt valuable as a customer.”

CustomMade.com 5 star review on 4th November 2025

Helpful Report

Posted 2 days ago

“I had them make me a custom ring. From the very beginning to the end, everything was perfect. Great communication throughout the entire project and I love the finished product!”

Helpful Report

Posted 2 days ago

“Amazing help with a lot of background information resulting in an amazing final product. Can only recommend.”

Helpful Report

Posted 2 days ago

“Great experience with a great outcome”

CustomMade.com 5 star review on 3rd November 2025

Helpful Report

Posted 4 days ago

“"This is me, this ring is so me and no one else will have anything like it". Words from my now fiancée, who loved the final designs. What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery. I was a little hesitant, but the result completely blew away expectations. I also really appreciate the little gifts and momentos that came with the ring. I knew I needed a custom ring to reflect the individuality of my fiancée, and I'm extremely grateful that I went with Custom Made to achieve it.”

Helpful Report

Posted 5 days ago

“Fantastic service, they were extremely punctual with my project, made my proposal feel easy, I couldn’t recommend enough! Beautiful quality work.”

Helpful Report

Posted 5 days ago

“Had a very pleasent experience. They helped me stay in my price range while also creating a beutiful masterpiece for my partner. They were quick and straight to business. Only took around two months for my ring to be created and recieved.”

CustomMade.com 5 star review on 1st November 2025

Helpful Report

Posted 5 days ago

“I loved the whole process! Thank you so much for creating such a beautiful ring.”

Helpful Report

Posted 6 days ago

“Requested two identical clan rings, one in silver, one in gold. The design for the face of the ring is somewhat detailed but Custom Made created rings which followed the design completely. Custom Made updated me by email every step of the way while creating the rings and provided answers to every question I asked. Very pleased with the completed ring. Custom Made is five star service all of the way.”

CustomMade.com 5 star review on 29th October 2025

Helpful Report

Posted 1 week ago

“Pauline helped me every step of the way to make sure my talisman came out exactly as I envisioned it I use it every day with my work as well as a beautiful piece that I wear all the time daily. She helped make sure I picked out the best gems to accent my piece and kept me up to date on my process every step of the way. Highly recommended my experience was magical and will definitely be using them again in future works. 🪄💫”

Helpful Report

Posted 1 week ago

“They turned my idea into real life”

Helpful Report

Posted 1 week ago

“I like the experience I had. I knew what I wanted but wasn't sure where to even start. The Custom Made team were very professional and helping me pick a design for my cuflinks. Thery were able to send me multiple options to choose from for my design. To me communication was my biggest petpeeve in chosing these people for the work.”

Helpful Report

Posted 1 week ago

CustomMade.com is rated 5.0 based on 4,144 reviews