CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,630 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,630 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 24th June 2026

1740

Anonymous

Anonymous // 01/01/2019

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“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“Our specialist Lexi was awesome with everything to do with designing making and shipping the ring. She always had prompt clear communication, even with timezone differences. I would recommend anyone wanting a unique ring to have a look at custommade.”

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Posted 1 day ago

“I loved the communication and accessibility through designing the ring. We created two wedding rings and my engagement ring and they were always willing to listen to our feedback.”

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Posted 1 day ago

“I had an outstanding experience with Custom Made Jewelry! I recently ordered a custom ring, and I couldn't be happier with how it turned out. The craftsmanship and attention to detail exceeded my expectations, and the final product was absolutely beautiful. What truly set this experience apart was the incredible customer service. Communication was always prompt, professional, and helpful throughout the entire process. Any questions I had were answered quickly, and I always felt informed and supported. The turnaround time for both communication and delivery was impressively fast. I highly recommend Custom Made Jewelry to anyone looking for a high-quality custom piece and exceptional customer service. I will definitely be a returning customer!”

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Posted 1 day ago

“It has been incredible working with Custom Made on my fiance's ring. You are given very helpful advice all the way through and it is an absolute joy working with the designers to make the perfect ring. Due to health related issues, I took my time designing the ring but Ryn was fantastic and helped with every step of that journey. No tweak, no question, no query was too much. The team were always honest and the prices, I found, were very reasonable. Shipping was also a very good experience, which was a nice surprise. Usually I have found couriers to be a nightmare in the UK but Custom Made used UPS and everything was insured. I was really nervous about the ring coming from overseas but I had constant updates from UPS and it took only a few days. They made paying the customs cost very easy as well. The quality of the ring itself is incredible. You get to choose everything about the design. I went with a white gold band and blue sapphire stone. The ring is inspired by pirates and the sea so is shaped like kraken arms. Two skulls shoulder the stone. Their eyes are diamonds. It's perfect. I assume that no request is too much to design, and I have no doubt the designers would come up with somehting spectacular. Packaging was a delight too! But I won't spoil anything there, it was a really nice surprise though and everything felt safely packaged. The ring box is VERY standard though, so I swapped mine out for a little wooden treasure chest I bought seperately through a different site. I'm not sure if Custom Made do different ring boxes, but it would have been nice to have seen their options once the ring was complete. I didn't pay anything until I was happy with the design and was personally able to move forward with the ring. I never felt pushed into more expensive options and was always given cheaper options too. I asked tonnes of questions about metal and stone types and was always given helpful answers. It was a great experience! 10/10”

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Posted 2 days ago

“Phenomenal service and product, I couldn’t have asked for a better process. My project manager Sarah was super helpful, I needed it sooner than they promised, so I paid a little extra rush fee and they got it to me right on time for my trip. They even send a box with cute little cards for pictures, a polishing rag, documents of authenticity, warranties, and more. Super easy to edit anything you want, they’re extremely clear and kind communicating any details. Could not recommend enough, already have to many people”

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Posted 2 days ago

“I had an outstanding experience with Custom Made. They worked closely with me to design and create a beautiful custom signet ring, and the communication throughout the entire process was exceptional. Every question was answered promptly, and I always felt informed and involved in the design and fabrication stages. When the ring arrived, the craftsmanship exceeded my expectations. The quality, attention to detail, and overall finish were absolutely beautiful. I was so impressed that I immediately ordered three more rings for my sons. If you’re looking for a company that delivers outstanding customer service, excellent communication, and truly exceptional custom jewelry, I highly recommend Custom Made.”

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Posted 3 days ago

“Utterly fantastic service. I worked with my own project manager and she was excellent. Very receptive to changes, incredible understanding of what I may want for my partner based on the brief and insight I gave. I worked with her for several months to design the perfect ring. And frankly, it came out better than I could have imagined. She worked with me on delivery, design, production. She was very prompt in terms of getting back to me (I had a tight deadline) - I couldn't recommend them enough. Don't buy a ring from a store that anyone could have. Get your special person something special!!!”

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Posted 4 days ago

“I had an engagement ring made through CustomMade, and the entire experience was fantastic. The staff was friendly, easy to work with, and very willing to make changes throughout the design process to ensure everything was exactly right. They were patient, responsive, and truly cared about creating the perfect ring. The final product exceeded my expectations—it turned out absolutely gorgeous. Most importantly, my fiancée absolutely loves it! I would highly recommend them to anyone looking for a custom engagement ring.”

CustomMade Jewelers 5 star review on 20th June 2026

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Posted 5 days ago

“I recently was in the market for a custom ring. I searched the net and spoke with a couple of companies but decided to go with CustomMade. You ask why? Well they have great customer service and interact with you throughout the entire design process and manufactoring and delivery. Plus they have a great warranty and garrenty!!! My design consultant helped a lot with design recommendation and practical expectations, for which I'm greatful for. I say if you have an idea for a send it to them, pay the small cad/design and and build your deam jewelery.”

CustomMade Jewelers 5 star review on 19th June 2026

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Posted 5 days ago

“The experience was amazing. Everything included options and I was given the choice to do exactly what I wanted to do with the project. I just proposed yesterday and she loves it! Thank you guys! Only thing is it would be awesome if you guys could use personal materials within the ring.”

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Posted 5 days ago

“Overall process was flawless. I gave an idea that I had in my head, and not very well, and your team turned into something gorgeous! I haven’t given her the ring yet, but I know she will love it! A HUGE thanks to the entire team!”

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Posted 6 days ago

“They were excellent to work with and very communicative. Finished piece is beautiful.”

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Posted 6 days ago

“I was excited to find a company that would make custom jewellery, in my case a signet ring. Right from my first inquir, the engagement was very professional and timely. I was able to share my expectations and received useful advice,but it was not pushy. They were focussed on accommodating my expectations. I received several mock-ups, including different finishings which were very high quality. Once production started there were regular updates and before delivery, photos of the final product. Once agreed, the signet ring was shipped. I will certainly go back to them!”

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Posted 1 week ago

“This was the best experience. I wanted my engagement ring remade into a better quality ring and the team was able to take what I had and improve it to make sure this piece will last a lifetime. From the timely communication to helping me make the most informed decision while staying within the budget I had set. Cannot thank the team enough for turning my dream piece into a reality. I know you market as engagement rings however if I ever needed another piece made I would definitely reach out just to see how possible it would be!”

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Posted 1 week ago

“They walk with you every step of the way, and earn your trust at every turn. From taking your creativity into account to staying within your budget, CustomMade keeps the customer, their story, and their experience at the center of the entire process every step of the way. I was skeptical at first, but they earned my trust tenfold, and the ring I received was extraordinary.”

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Posted 1 week ago

“Amazing experience start to finish. I came to custom made with some rough ideas and at every step the team did amazingly. Great communication throughout and we could not be happier with the final ring, thank you so much!”

CustomMade Jewelers 5 star review on 14th June 2026

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Posted 1 week ago

“I sent an easy sketch and all the tweaks and requirements were fulfilled. The service was kind and professional.”

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Posted 1 week ago

“I loved every part of this experience! They were always on top of communication and explaining everything part of the process to me, I 100/100 recommend using this service if you're looking for a unique product that delivers quality and value!! Lexi was wonderful and super responsive and nice!!!”

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Posted 1 week ago

“Indescribable. I cannot even explain what it felt like to hold in my hands what once was only an image in my mind. As if that's not enough, the quality is fantastic. My absolute favorite part was the customer service, never in my life have I dealt with more kind and considerate people. I cannot recommend them enough. Thank you from the bottom of my heart.”

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Posted 1 week ago

“Great experience, lots of engagement and opportunity for design tweaks all through the process. Wide range of gem stones available.”

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 4,630 reviews