CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,817 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,817 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 24th August 2026

1760

Anonymous

Anonymous // 01/01/2019

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“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“A patient team gave us exactly what we wanted, and the final product looks amazing!”

CustomMade Jewelers 5 star review on 31st August 2026

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Posted 6 hours ago

“My experience working with Custom Made to design my fiancé’s rings was very good. Working with us through several changes my design associate was able to help me create a ring set that was perfect for us. Highly recommend!”

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Posted 10 hours ago

“Working with custom made was so wonderful. They simplify the process so much and make it such an enjoyable experience to design a ring for your partner!”

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Posted 12 hours ago

“It was an amazing experience, communication was everything and more i could have hoped for. They communicated every step of the process, and made alts to make sure I loved everything about the ring!”

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Posted 17 hours ago

“I recently used CustomMade for my now-fiance's engagement ring. The entire process from designing, to proofing, to selecting the stone, and finally the final design and creation of the ring was very well thought through and personal. I really wanted something personal for this new chapter in my life and I couldn't have done it without CustomMade. My project manager Allison was also very helpful in the whole process and was also very transparent and understanding with any changes that I needed and wanted. Thank you CustomMade for making my engagement day the best day ever.”

CustomMade Jewelers 5 star review on 30th August 2026

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Posted 20 hours ago

“Wonderful experience from beginning to end with Custom Made! Great communication, easy to under next steps that took out any guesswork, and a wonderfully responsive rep who listened to changes/requests in the design from beginning to finish. Quick shipping and all within budget. I would definitely recommend Custom Made to anyone looking for a one-of-a-kind engagement ring… or any other piece of jewelry. My now-fiancé loves the ring and so does everyone who has seen it!”

CustomMade Jewelers 5 star review on 29th August 2026

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Posted 1 day ago

“We had a custom ring made here, and the finished product turned out beautiful. The craftsmanship and attention to detail were worth appreciating, and we're really happy with the ring itself. The only downside was the timeline—it took much longer than we were originally told, and communication could have been better throughout the process. Overall, I'd recommend them for quality custom work, but I'd suggest allowing extra time if you're on a deadline.”

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Posted 1 day ago

“Wonderful, patient customer service. Didn't mine tweaking my design a few times. The rings are beautiful! Thank you Mollie for all of your help!”

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Posted 1 day ago

“The whole process was amazing! Every person who helped along the way was kind and willing to help me out with any questions. They gave me great suggestions and helped me narrow down my options! The price was amazing too for the service and quality I was provided! I would recommend CustomMade to anyone!”

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Posted 2 days ago

“I worked closely with Sarah and Simra in order to create the custom ring my partner wanted. She likes a very specific cut. They were very communicative, willing to accept changes, and timely! My ring arrived just in time for my proposal and my fiancée loves it! We now have a one of a kind, high quality ring that we couldn’t be happier with! I would absolutely work with Custom Made again, and cannot express my gratitude and satisfaction enough! It’s safe to say, this is an amazing business!”

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Posted 2 days ago

“The design process and communication with CustomMade was wonderful. They were quick to respond and accommodating to my wishes. They helped my ideas for a ring become a reality. The production took longer than I was expecting which made me shift around some of the proposal timeline, but they also owned up to and sought to resolve the problems that occurred. Overall a great experience and we were so pleased with how the ring turned out.”

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Posted 2 days ago

“Speechlessly FLAWLESS!!! I've never been so impressed with exceptional customer service and professionalism. Ryn was my point of contact and project manager. She too was Speechlessly flawless!!! The rings turned out beyond description.”

CustomMade Jewelers 5 star review on 28th August 2026

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Posted 2 days ago

“The whole process was fantastic, the responses were fast and informative and very reasonably priced”

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Posted 2 days ago

“This marks two projects that I’ve had CustomMade complete, and both are better than I could imagine. As with last time, Katy was an incredibly kind and communicative project manager, and the end result of both projects was exactly what I was looking for.”

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Posted 2 days ago

“The experience was great! They helped me design the perfect ring and my partner loves it”

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Posted 2 days ago

“First, the good: I think this is a great website to go through. I brought the design I wanted to one other person, but they gave me an unreasonable price. Here, I was able to get it for a much better cost ($4,000), which is still a lot of money (at least for a student), but it was within the budget I gave. I was also able to get design advice throughout the process, and they were very quick to respond whenever I reached out. I was able to incorporate moss agate into the design, and I also got to use an old European cut diamond, which, from my understanding, isn't very common. What could have been better: Again, I loved using this site and would definitely use it again, but there were a couple of things I wish I had known beforehand. The ring box it came in was massive, with no realistic way of hiding it in a pocket. So, if you're planning on making the ring a surprise, I would recommend getting a smaller box. I was also surprised by how quickly I received the ring. Everything originally said August 21, but the day after I paid, I got an update saying the package would arrive the next day (around August 14), which was a full week early. While it was nice to receive it early, since it was a package that required a signature, sending it that early could have been risky. We had just gotten back from a trip in time to receive it. Overall, I had a great experience and would definitely use the site again. The design help, communication, and ability to customize the ring were all great, and I was very happy with the final result.”

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Posted 3 days ago

“The entire experience was lovely. Always a same day response from my contact, Maxine. I was kept updated all along the way throughout the process. The end result is beyond my expectations and fills a void I had been missing for a very long time after losing my mother’s ring. Would highly recommend to others and would absolutely return for any future jewelry needs. Thanks so much to the whole team for a job done more than well. 🩷🩷🩷”

CustomMade Jewelers 5 star review on 27th August 2026

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Posted 3 days ago

“I was absolutely blown away by the quality of the ring I purchased! Not only was it beautifully made and received in a timely manner, but I was also able to completely custom design my future husband’s wedding band with the help of a REAL person—my project manager, Marie. Marie was incredibly kind, thorough, and helpful throughout the entire process. She made sure I understood every step, and the entire experience was completely transparent from start to finish. I truly appreciated being able to work one-on-one with someone who cared about bringing my vision to life. The packaging was also incredible! Everything was beautifully presented, and all of the paperwork and documentation came neatly included, which made the entire experience feel so professional and special. I could not be happier with my experience with Custom Made. The quality, customer service, attention to detail, and overall experience exceeded my expectations. I would absolutely have jewelry made with Custom Made again and again!”

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Posted 3 days ago

“Custom Made was attentive and very quick with exactly what I wanted, I am very satisfied with what I received.”

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Posted 3 days ago

“I had a plan to propose to my partner on the cliffsides of Mallorca, Spain during the 2026 total solar eclipse. I just needed the ring to fit the occasion. I stumbled across CustomMade just during a google search and was impressed by their business model and the reviews, so I decided to see what they could come up with for the free preliminary sketches. The designers and managers I worked with at CustomMade were incredibly creative, sharp, and quick to respond, and the team helped me design and manufacture the perfect ring for the occasion. I was so impressed by the transparency and speed of the team, and never once did I feel pressured to make a decision I wasn’t sure about, nor did I ever feel uncomfortable about asking for changes, questions, or clarifications regarding the design. The ring turned out truly phenomenal; a unique 2-carrot hexagon center-stone, ethically lab grown, with a 10-carrot gold band machined to represent the different pre and post phases of a solar eclipse. The price tag came in well within my budget too, even with the additional (very reasonable) expedite fees to ensure that I received the ring in time for my trip! My partner absolutely adores this ring and sends me pictures of it every day “doing new things”! I’m so glad that CustomMade came up in my research when I went to seek out an engagement ring.”

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Posted 3 days ago

CustomMade Jewelers is rated 5.0 based on 4,817 reviews