CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,963 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,963 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 15th October 2026

Koen Giesbrecht

CustomMade Jewelers 5 star review on 14th October 2026

Nuves Card

CustomMade Jewelers 5 star review on 13th October 2026

JESSICA LAFAELE

1778

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 3 years ago

“Unique options and a very fun process. Ring turned out great and she said yes!”

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Posted 7 hours ago

“Truly love working with the designers! They were able to create the perfect ring with just a couple of pictures & a few back-and-forth emails. I’ve had the rings designed & created and am looking forward to future projects”

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Posted 13 hours ago

“My project was a recreation of the engagement ring that was lost for my wife. From submitting pictures to picking stones the process was very smooth and turn around was quick for a hand made price”

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Posted 13 hours ago

“I have worked with two people over the course of the last year and they have both been great. Incredibly patient and worked very well with me. Everything we made has turned out beautifully.”

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Posted 14 hours ago

“I honestly couldn’t be happier with the whole experience of ordering my engagement ring. From start to finish, they made the entire process so easy, and stress-free. They were amazing throughout, making sure everything went smoothly and that I felt confident with my order.”

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Posted 1 day ago

“Amazing communications and great response time, the best service I’ve ever had for a ring and delivered a beautiful piece.”

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Posted 1 day ago

“10/10 such a great experience, I really appreciated how much the team was willing to work with me in terms of looks and pricing. Very open about the entire process and the ring looks amazing.”

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Posted 2 days ago

“Super easy to setup. Was also able to keep the secret from my now fiancée, making the surprise that much better!!! I couldn’t recommend them enough, super happy with the product, service and results!!!”

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Posted 2 days ago

“I couldn’t be happier with my experience with CustomMade. I worked with Jordan to design my ring and they were unbelievably helpful and responsive. They took my vision and perfected it. The ring is pristine quality. I’m in love with whaat they created and the people I worked with seem to be too.”

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Posted 2 days ago

“I cannot recommend CustomMade Jewelers highly enough. I came to them with an idea for a deeply personal custom signet ring for my sons— every element means something special to our family- and they brought it to life even more beautifully than I'd imagined. Working with Seth, my project manager, was a genuine pleasure: patient, responsive, and willing to refine every detail until it was exactly right. And when part of the first version didn’t meet my expectations, CustomMade’s team remade the entire ring at no cost to me and no pushback- they simply stood behind their work until I was happy. The craftsmanship is stunning: crisp detail, clean engraving, and a solid, substantial weight that makes it feel like the heirloom it’s meant to be. A custom piece like this is a real investment, and CustomMade has earned every bit of my trust. I’m already planning two more with them. Fa’afetai tele lava, CustomMade for creating this legacy piece that will be treasured for generations.”

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Posted 3 days ago

“Customemade did an amazing job helping me along each step. I didn't know what to expect working with someone online but they answered all my questions and the info I provided about my ring inspiration they created a beautfiul sketch. I also had my own diamonds so they were able to work with that and provided a shipping label for me to send in my diamonds. No matter how many adjustments I had to make they never made me feel like I was a nuisance and reassured me that they wanted me to feel 100% satisfied.”

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Posted 3 days ago

“They were amazing every step of the way, helping me design my perfect engagement ring!”

CustomMade Jewelers 5 star review on 12th October 2026

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Posted 3 days ago

“Communication was clear and consistent. The ring arrived on time as posted on the package tracker. The jewelers were very accomdating and flexible with my design choices and details.”

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Posted 3 days ago

“Great quality rings, great customer service. Worked with Perris for my engagement ring and for mine and my partners wedding bands, she was exceptional!”

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Posted 3 days ago

“Not only was the customer service 10/10 but the product was exactly what I desired and no one else will will ever have! Can’t recommend enough”

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Posted 3 days ago

“Fantastic experience from start to finish. They were patient, knowledgeable and supportive of making sure the piece was exactly what I was looking for. It turned out amazing!”

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Posted 3 days ago

“My experience working with CustomMade was perfect! They made the process extremely simple and accommodated to everything and anything I requested. The communication was tip top and I’m overall very happy with everything about them !”

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Posted 3 days ago

“My ring turned out great and was finished/delivered faster than expected. Rachel was a great project manager with great communication during the whole process.”

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Posted 3 days ago

“Communication was absolutely amazing throughout the entire process and when the ring arrived it was everything I envisioned and more. Go with custom made if you want a process that’s easy, fun, and a team that’s quick to respond and a ring that’s only yours.”

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Posted 3 days ago

“CustomMade helped my husband and I design an anniversary band that he wanted to gift me for our five-year wedding anniversary and the result was nothing short of stunning! This is my second time using CustomMade for a custom ring and I cannot recommend them enough--Kesi and Vincent made the entire process smooth, collaborative, and respectful, and everything was done with so much care for what we wanted out of this ring. We had a ton of questions and went back and forth on a few design elements, but at no point did we feel rushed or ignored--every question was answered promptly, every request fulfilled and adjusted until we had a final product we were happy with. The ring is beautiful and everything we were hoping for--we're so grateful to CustomMade for making our five year anniversary so special!”

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Posted 3 days ago

CustomMade Jewelers is rated 5.0 based on 4,963 reviews