CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,875 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th June 2025

1676

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

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Posted 1 year ago

“Custom made are one of best small business companies that make custom made jewellery they are helpful trustworthy to make my custom made biker rings. I’ll recommend any to look at these guys as they custom made jewellery are perfect.”

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Posted 4 hours ago

“Extremely good communication throughout. I was always kept in the loop about the progress of my design. Any ideas I had were well visualised to help me understand my options. Great to have a render before production to ensure i’m happy before going ahead. Packaging and delivery good. Just on the expensive side.”

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Posted 13 hours ago

“They did amazing and the ring turned out beautifully. She couldn't be happier with it and I couldn't have done it without everyone working at Custom Made. Everyone was so helpful and knowledgeable. It made the experience much easier and they walked me through the process of making the ring easy and painless. She said yes and we couldn't be happier.”

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Posted 1 day ago

“I had amazing help from Sama! She worked with me for months as she even allowed me to pause the process during my surgery. Very amazing to work with Sama and the team!”

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Posted 1 day ago

“Very helpful, came up with a great design we were extremely happy with.”

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Posted 3 days ago

“Working with Custom Made was so easy! They took all of my suggestions and critiques of designs seriously and never made me feel like I was being too nit-picky. They helped refine my ideas until I had the wedding band of my dreams! Communication, payment, and shipping was all smooth and easy. I would absolutely recomment working with them!”

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Posted 4 days ago

“Thank you guys, my experience was good, really appreciated the timely feedback and professionalism and a great end product as well as all the assistance throughout the project.”

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Posted 5 days ago

“Super happy with the experience, everything was straightforward and easy. I felt like the team members were genuine and happy to help, no task was too big. My partner bought my engagement ring with this company and was so happy with it I went back for seconds to organise my wedding ring!”

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Posted 6 days ago

“Love my signet ring from my cost of arms - precise and detailed- perfect in every way !”

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Posted 1 week ago

“The product and customer service was perfect! They went above and beyond for me! Answering all my questions and concerns in a timely manner even with the time difference! Would highly recommend for anyone looking for a custom ring!”

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Posted 1 week ago

“They made a perfect ring with everything she wanted on it, could not have been better!”

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Posted 1 week ago

“The interaction with the team was top of the line from the very beginning. I was asked questions to make sure that my idea was being captured properly, that the design was just as I had imagined. Overall I would surely reach out for another quality piece of jewelry in the future.”

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Posted 1 week ago

“It was great, very helpful and cooperative and what I got exactly what I wanted.”

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Posted 1 week ago

“Very good service. The team at Custom Made is very helpful, polite, and they respond quickly. They make the process easy to follow, giving you lots of options and listening to all your feedback. They don’t rest until you are happy. The pricing is pretty reasonable, and they work with your budget. I enjoyed being involved in the process, and my fiancé loves the one of a kind ring that the team helped me design.”

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Posted 1 week ago

“Beautifully made products that are as customized as you want (and the material allows). Amazing craftsmanship and design, and great customer service.”

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Posted 1 week ago

“The process was fun! Customer service was usually prompt and professional. They actually talked me out of a few ideas I had due to design limitations and went ahead and gave alternatives that turned out much better. I appreciated their input, and I could tell they were working hard to make my vision come to life.”

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Posted 1 week ago

“Every team member was very nice and reasonably quick to respond. There were a few issues and the only reason I didnt get my ring on the projected timeline was because of external suppliers. Everything that they were responsible for turned out great even when I had some last minute adjustments.”

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Posted 1 week ago

“I had a lovely experience with the consult, design and manufacturing of the ring. The whole process everyone was so kind and patient. The one factor that I would suggest is these tariffs when shipping to Canada. I was told to expect up to 20% charge for the delivery. Unfortunately the postal service charged 200% custom taxes. Shipping within the US I am sure there is no problems, just be prepared to pay a bit extra if shipping anywhere else.”

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Posted 1 week ago

“We started designing my rings in January and we finished in May. Custom Made's team was very responsive to all of my tweaks and questions and the rings were absolutely stunning. I would highly recommend them to anyone lookign to get an engagement ring.”

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Posted 1 week ago

“Over all an amazing experience. I started my journey with a few rough sketches and notes and custom made kept doing small revisions until we got the perfect ring. The team was extremely supportive and kind and was able to produce the ring fast and with excellent quality. And the best part is, she said yes.”

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Posted 1 week ago

CustomMade.com is rated 5.0 based on 3,875 reviews