CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,844 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 16th June 2025

Devan Carpio

CustomMade.com 5 star review on 14th June 2025

Giancarlo Romeo

CustomMade.com 5 star review on 12th June 2025

Sabrina Law

1671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

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Posted 1 year ago

“The ease of the process and building of trust in good communication lead me to go through CustomMade for the perfect ring. The ring was beyond my hopes and she LOVED it!! Thank you CustomMade for your service and attention to details!”

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Posted 12 hours ago

“Everyone was wonderful and helped me get the vision for his ring into a physical item. Everyone was incredibly kind and worked at a pace that suited me. I absolutely would go through custom-made again for another ring - hopefully this time wedding bands - but still haven't popped the question!”

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Posted 1 day ago

“Absolutely amazing work!! I sent in ideas of what I wanted, and they went above and beyond. The design was everything that I wanted. Communication was amazing, every question I had was answered in a timely manner with a complete explanation. 100/10 recommend!! They can make literally any and everything!”

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Posted 1 day ago

“I had a really great time working with custom made to get my husbands wedding band remade. He lost the original one we got married with and our anniversary is coming up so I wanted to have it remade for him. It turned out perfectly and custom made was so easy to work with.”

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Posted 1 day ago

“Emily assisted me and creating the perfect ring for my lady and she was extremely helpful and offered great customer service.”

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Posted 1 day ago

“GREAT experience! Samantha was so great to work with. They really bring your vision to life and are very responsive and kind every step of the way. I was hesitant to try this company, but i’m really glad I did. Now I have a unique ring that’s exactly what I wanted.”

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Posted 2 days ago

“I had a fantastic experience working with CustomMade. The rep I worked with was friendly and insightful, and worked to make sure all of my tweaks and ideas for my fiancée's ring were exactly what I was looking for. They took my fiancée's Pinterest as inspiration, in addition to some of the information I gave them, and came up with two fantastic base drawings that we worked off of. Everything was also worked according to my budget! I often see my fiancée staring at her ring, and she loves every bit of it. You've gained an advocate from me!”

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Posted 3 days ago

“I have used custommade twice now - the first time to create the most amazing bespoke engagement ring, which my fiancé absolutely fell in love with, the process was amazingly simple, supportive and the whole team made me feel at ease from start to finish and then again to produce a matching wedding band to complement the engagement ring. I reside in the UK therefore the idea of sourcing the most important purchase of my life (aside from a house) so far from across the Atlantic could have been daunting but the team went above and beyond for me, even delaying shipping to accommodate my requests. You are listened to throughout the design process, nothing is an inconvenience, the design process is easy to follow, you are talked through every step of the journey, the investment casting process of production is quick considering every item is bespoke and the final outcome is flawless. My partner has been wearing her engagement ring for 4 years now and simply will not take it off. I haven’t received the second piece yet, at my request I had it shipped to a family member as a surprise for my partner on our wedding day but have received feedback that it is perfect! I could not recommend CustomMade enough if you are looking to create something that literally no one else on the planet has.”

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Posted 3 days ago

“The ring Custommade created for me and my fiancée is absolutely perfect. Throughout the whole planning process, custommade was responsive to my questions and comments and the ring they helped me design is so genuinely perfect. I never thought I would find a perfect engagement ring but I’m so glad i connected with Custommade!”

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Posted 3 days ago

“They worked with me through every little hiccup I had going on in life, and was extremely patient through the whole process.”

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Posted 3 days ago

“Staff is very professional and product is also great.”

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Posted 4 days ago

“Both rings came out beautifully! The whole team was timely and the frequent communication made the whole process run smoothly. I am so lucky to have found CustomMade and would highly recommend!”

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Posted 5 days ago

“CustomMade was the best decision for getting a ring completing my DBA. Everyone was very patient with me; I changed my vision a couple of times and was very particular about what I wanted for my ring. It was a pleasant experience, the communication was excellent, and the ring was worth every penny! Pictures honestly do not give it justice to how beautiful this ring is. I ended up getting a 14-karat rose gold princess cut ring with diamonds on the sides and my birthstone in the middle. They mailed me a ring sizer for accuracy; however, the six was too big, and the 5.5 was a little snug. The company made it a 5.75, and it fits perfectly. It also comes with a certificate of authenticity, lifetime warranty, itemized receipt, and accent stone warranty paperwork! I have no complaints here! You won't be disappointed if you choose Custom Made. By the way, I'm not one to write reviews, but this company really deserves high praise!”

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Posted 5 days ago

“I've created a wedding band and a 40th birthday pendant with CustomMade. They are incredible at realizing your vision. With the wedding band, I had ideas, but no solid idea of what I wanted. We went through a couple of renderings until we got it perfect. With the pendant, they knocked it out of the park, first time. Definitely planning to use again for any custom jewelry pieces!”

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Posted 5 days ago

“This was such a cool process from beginning to end. I loved how i can taylor the ring to exactly what she wanted and approve it at the end once im happy. This is my go to for future rings for my fiance”

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Posted 6 days ago

“The team at Custommade was friendly, professional, transparent, fast, and excellent to work with every step of the way. In the year and a half I have worked with them, there were multiple redesigns, hiccups on my end with sourcing my own gems, and unforseen delays. Every step of the way they were understanding and worked with me to make the rings perfect, no pressure ever for me to get things done. Once the ring was presented to my Finace, and she said yes, she needed it resized and 2 of the gems removed (I thought they were more recessed, 100% on me, not custommade) and I am currently in the process of getting those changes made at no cost to myself and absolutely 0 hassle. They are an incredible team of people who make gorgeous jewlery and I will 100% be recommending them to anyone who will listen!”

CustomMade.com 5 star review on 11th June 2025

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Posted 6 days ago

“Working with CustomMade was a joy! The amount of care that went into our team was an experience I never had before. They were very clear and communicative the entire way. They were accommodating to our wants and needs, and I was pleasantly surprised at the how well the concept artist fully captured what we described and melded our inspo pics. I was astonished at how our actual rings turned out too, they looked exactly like the concept art! My husband and I are super happy with how everything turned out! We thought getting the rings of our dreams was going to be impossible and outlandishly priced, but I think we found a great medium. For those in Canada, I highly recommend CustomMade for those who can afford it. The tariff bill was quite high (which we knew going into this), but we think it was totally worth it. I also recommend for Canadian users to note that the price is in USD and not Canadian. So, as long as you take these two thing into account you're golden.”

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Posted 1 week ago

“I provided Custom Made with our company logo but asked to remove part of the text because I only wanted the artwork portion of our logo made into a pendant for an upcoming retiree. My plan is to use this same pendant for all future retirees. Since I had never worked with a company like this before, I had the usual concerns — is this legitimate, will it look how I envision it, what will the quality be? Thankfully, all my worries were completely put to rest. What I especially appreciate is their consistent communication. And by consistent, I don’t mean annoying or overwhelming — rather, in today’s world where companies say they’ll keep you updated but then go silent for weeks or even months, Custom Made was the exact opposite. They kept me informed every step of the way. I truly felt taken care of, like I was shopping at an upscale jewelry store. Of course, there’s always that moment of trust when you provide the final payment, hoping everything will turn out as promised. I was blown away! The necklace exceeded my expectations. Their customer service was impeccable, and the product was absolutely stunning — delivered right on schedule. I will definitely continue to use Custom Made and highly recommend them to anyone looking for a concierge-level experience.”

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Posted 1 week ago

“I had an awesome experience with CustomMade. At first I wasn’t sure if the site was legit but was quickly reassured by the teams quick responses and by the numerous 5 star reviews. The Team were brilliant in helping me design the perfect ring for my girlfriend. It was a seamless experience and I highly recommend it. I live in Australia too and the delivery worked with no problems at all.”

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Posted 1 week ago

“I have nothing but praise for CustomMade. My experience was near flawless. My agent was super responsive, helpful, and timely. I had them make my wife's engagement ring and now both of our wedding bands to match. Absolutely stunning! They worked with my timeline and were super patient when I felt things weren't "perfect" all the way up until they were!”

CustomMade.com 5 star review on 8th June 2025

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Posted 1 week ago

CustomMade.com is rated 5.0 based on 3,844 reviews