CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,609 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,609 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 12th June 2026

1746

Anonymous

Anonymous // 01/01/2019

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“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“Couldn't be happier with how our rings turned out. We took a while to get the rings and their team was with us the whole time and didn't rush us at all. No complaints at all.”

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Posted 15 hours ago

“From start to finish, my experience with CustomMade was exceptional. The entire process felt collaborative and personal. The team took the time to understand the vision behind the ring, provided thoughtful guidance throughout the design process, and communicated clearly every step of the way. What impressed me most was how accurately they brought the design to life. The CAD renderings were beautiful, but the finished ring exceeded my expectations. The craftsmanship, attention to detail, and overall quality are outstanding. When I opened the box for the first time, I was genuinely blown away. A special thank you to Allison and the design team for making what could have been an overwhelming process feel enjoyable and exciting. If you're looking to create a meaningful custom piece of jewelry, I would absolutely recommend CustomMade.”

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Posted 15 hours ago

“Smooth process and the support was excellent, to help me find the perfect engagement ring. Everything about it, was first class, and my fiancee is extremely happy.”

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Posted 17 hours ago

“I found an uncommon design and I sent a picture. They replicated the design perfectly and completed the product ahead of schedule. Through no fault of theirs the size was off but they arranged to fix that. I am very satisfied with their work. They were very professional throughout the whole experience”

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Posted 19 hours ago

“The ring looks great. It took longer than expected to get the design right.”

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Posted 19 hours ago

“Rachel did a phenomenal job helping me design the perfect ring for my now fiancé! Any questions I had she had answered within a day and when I made the request to have the delivery time pushed up by a week she made it happen! I would recommend them to anybody.”

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Posted 19 hours ago

“My experience with CustomMade was nothing short of exceptional. I recently worked with their team to design an engagement ring for my fiancée and they absolutely knocked it out of the park. From the very beginning, the process felt personal, collaborative, and incredibly professional. They took the time to understand exactly what I was looking for, listened to every detail, and transformed a collection of ideas into a ring that exceeded every expectation I had. What impressed me most was the communication throughout the entire process. Every question was answered, every design revision was handled thoughtfully, and I always felt like I was working with people who genuinely cared about creating something meaningful. When the ring arrived, I was honestly blown away. The craftsmanship is outstanding, the attention to detail is remarkable, and the final piece perfectly captures Melissa's personality and style. It is elegant, unique, and truly one of a kind. Seeing her reaction when I opened the box made all the effort worthwhile. CustomMade delivered not just a beautiful ring, but an unforgettable experience. If you're considering a custom engagement ring and want a team that combines artistry, craftsmanship, and incredible customer service, I cannot recommend them highly enough. Thank you for helping me create something that we will treasure for the rest of our lives.”

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Posted 1 day ago

“The whole process was so easy! The service was kind and when I needed to make changes it was treated with respect and care. I got exactly what I wanted; I got a family heirloom to pass down to the next generation. 10/10 recommend!”

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Posted 2 days ago

“I purchased a custom made retirement ring depicting my 56 years of aircraft maintenance experiance. I am amazed at the quality of the ease of designing, craftmanship, and personal attention given to me by Pauline E. Jewelry Project Manager. She stayed with me through every step of the project. Correspondence was immediate and painless. When I recieved the ring i had a couple minor issues that needed to be resolved. Pauline gave me everything i needed to send the ring back to fix the issues. Absolutely no hastle and extremely prompt. Customer service is the best I have ever experianced. I will order from Custome Made in the future. Thank you Pauline for your awesome support.”

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Posted 2 days ago

“The whole process was awesome. Johnathon was simply the best! I love the ring!”

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Posted 3 days ago

“After working with anohter company to customize one of their standard offerings, I got frustrated with them trying to tell me what I should want. Custom Made started with a description of what zi wanted along with a couple photos of rings that I liked. I got a quick response from Custom Made and Lexi stepped in to guide me through the process. She was awesome to work with and very patient since I can become a bit particular with such a big investment. The designers went as far as to present me with several designs to choose from since I was undecided on how many side stones I wanted. In the end I got an awesome design, which met all of my needs...and most importantly my wife loved it!”

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Posted 3 days ago

“The customer service with Custom Made was absolutely spectacular! I had cuff links made for my boyfriend. We used to have a chow chow dog and we love him endlessly! So the cuff links were an exact replica of the photos I sent to Custom Made. They are gorgeous! I could not possibly be happier with my experience! They were expeditious, friendly, and the attention to detail was truly phenomenal! I highly recommend!”

CustomMade Jewelers 5 star review on 9th June 2026

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Posted 3 days ago

“I had some ideas for an engagement ring that I submitted and the team at Custom Made really brought them to life. I ended up with such a beautiful ring that I came back for a matched set of wedding bands. They came out incredibly. I have something beautiful and unique. The next time I want jewelry, I'll come back to them!”

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Posted 4 days ago

“CustomMade is a wonderful company to work with. From start to finish, the entire experience was seamless and enjoyable. Their team was prompt, professional, and made me feel valued and respected throughout the process. I had a custom ring made, and the final product exceeded my expectations. The craftsmanship was beautiful, the timeline was exactly as promised, and communication was exceptional every step of the way. Any questions I had were answered quickly, and I always felt informed and confident in the process. Overall, I highly recommend CustomMade for any jewelry needs. Their attention to detail, outstanding customer service, and commitment to quality truly set them apart.”

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Posted 4 days ago

“This process was so smooth and pain-free! From the overall timeline to my center stone choices, everything was presented in a timely and consistent manner. Katy was such an amazing help! She talked me through options when I had questions and she was able to understand exactly what I wanted. Pricing was very fair in comparison to other places, which is a big checkmark in my book. During the design phase, I did not feel pressured into making a final decision before I was ready. I never felt like it was an inconvenience to ask for a change to be made. At the end of the day, they are happy if you are happy. Production was fast, the pictures were fantastic, and seeing it in person made it all 10x better!”

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Posted 4 days ago

“From start to finish, I couldn’t be more excited about the turnout. The entire experience exceeded my expectations. The setup process was simple, the designs were beautiful, and the level of patience and professionalism throughout the project was outstanding. I originally came across CustomMade on TikTok and decided to give it a try. After answering a few questions about what I was looking for, I was matched with Katy, my project manager. Let me tell you—she was AMAZING! From day one, she was incredibly responsive, knowledgeable, and genuinely invested in helping bring my vision to life. Any questions or concerns I had, Katy was always there with a quick and helpful response. She made what could have been a stressful process feel easy and enjoyable. She took the time to listen to my ideas, offered great recommendations, and kept me informed every step of the way. The final product turned out even better than I imagined. The craftsmanship, attention to detail, and overall quality are truly impressive. You can tell that everyone involved takes pride in their work and cares about delivering something special. If you’re considering using CustomMade, I highly recommend it. The combination of excellent customer service, clear communication, and a beautiful finished product made this an experience I won’t forget. A huge thank you to Katy and the entire team for making my vision a reality!”

CustomMade Jewelers 5 star review on 7th June 2026

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Posted 5 days ago

“The design team assigned to us was personable, knowledgeable, and had our best interest in mind. Our team member even educated us on the strength of the stones we selected, and helped make us a decision that best fit our lifestyles and work, rather than just the fanciest stones.”

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Posted 5 days ago

“Great experience! It was nice to have an expert guide my decision. From sketching out the design to the final product, it felt like I truly made this myself for her. She loved the ring and the box it came in! Everything was fast and easy. The best part is that the ring was something I never really imagined getting. But the team I worked with gave me bold and daring designs to select from. I’m glad it was much different than what’s offered at popular jewelers. It was a unique design that stood out to friends and families as she she showed off the ring to announce our engagement.”

CustomMade Jewelers 5 star review on 6th June 2026

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Posted 6 days ago

“The process from a thought to the finished peoduct was easy and comfortable. Just as the guidance from the employees. The result in the end was beyond my expectations.”

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Posted 6 days ago

“The ability of the Custom Made jewelry staff to create the engagement ring I wanted was perfect. I used photos for inspiration then detailed minor changes from the photos to create my one of a kind ring. Through only a few renderings they were able to secure my preferred stone and create an ideal setting for my fiancée. They were prompt in answering my questions and working on the project. I believe the whole process took about 6-7 weeks from initial consultation to delivery of my ring. Pricing was reasonable and market representative.”

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Posted 6 days ago

CustomMade Jewelers is rated 5.0 based on 4,609 reviews