CustomMade Jewelers Reviews

5.0 Rating 4,837 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,837 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 4th September 2026

Alexander Newman

1773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“The process was easy and they communicated throughout leaving very happy with the finished ring!”

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Posted 17 hours ago

“Everyone i worked with was the absolute best, quick to respond and gave me exactly what I was asking for. I will absolutely work with CustomMade again. They're the best! Highly recommend”

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Posted 1 day ago

“I was very pleased with the help and efforts from Katy and the designers with my prodject it is what I visioned and I can't wait to ask the question.”

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Posted 1 day ago

“Worked with their development team for close to a year and they did not disappoint my ring came out beautiful and I cant wait to see my gfs reaction when I show her it”

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Posted 1 day ago

“Custom-made was very intricate and methodical throughout the entire process. They took the time to confirm every detail and made sure everything was exactly the way I wanted it before moving on to the next step. Their communication was solid, and I was never left out of the loop! When I finally received my ring, I found the packaging charming and very well thought out. Not only did it contain my ring, but it also included a proposal survival kit! It was such a cute and thoughtful addition and definitely a fun option to have!”

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Posted 2 days ago

“My gosh! I can’t say more about how amazing Natalie and her team were. Not only was it a step by step logical process, but they walked me every step of the way with sincere care and respect to ensure that the ring was the right one and the one we’d love. I could not be more thrilled for the result and the fun awesome process along the way. Would definitely recommend! 💯”

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Posted 2 days ago

“Amazing customer service kept me updated the whole time! The ring also turned out great!”

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Posted 2 days ago

“Excellent experience in making bespoke pieces. We were able to have a high level of customization adn conversation throughout the process. The digital mockups were exact replicas of the final project and the quality was exact. Will do future work with them!”

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Posted 2 days ago

“I got a beautiful ring I could not be happier with. The process however, takes far longer than I was expecting. Each edit to the ring, no matter how minimal, takes 2-3 days. The design process that I thought may take 2 weeks took 2 months. Again, I have a lovely ring and it’s exactly what I wanted, but I wish I would have started on it way sooner.”

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Posted 2 days ago

“I have nothing but good things to say about Custom Made. I trusted them to come up with the perfect pendant to honor a friend who passed away last year. I worked with Aly over a period of time and together we came up with the perfect design and it turned out to be the perfect piece. It came out exactly as I had hoped and maybe even better! It is an heirloom that I will treasure forever. Thank you to Custom Made for creating me such a great piece.”

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Posted 2 days ago

“Custom Made did a phenomenal job creating my graduate ring. From the design process to the finished piece, the attention to detail and craftsmanship were exceptional. They took something that represents a major accomplishment in my life and made it truly personal, beautiful, and meaningful. The ring is even more stunning in person, and the quality is outstanding. I am beyond pleased with my experience and would absolutely recommend Custom Made to anyone looking for a unique, high-quality piece of jewelry.”

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Posted 2 days ago

“Everything from the very beginning to end there team was helpful and insightful. They listened amd changed even the smallest details I wanted to make it what I imagined it.”

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Posted 2 days ago

“Everything was great! From start to finish! I loved being able to get the exact design I'm going for, with the exact stones, and metal. I'm so glad that I had something truly unique to give my fiance! I'll definitely be back for the wedding band!”

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Posted 3 days ago

“Thank you again for all your help Marie. The production team created a ring for us that is very close to our original ring from 1969 that was lost. It is beautiful! We love our ring and highly recommend your company for anyone looking for quality and uniqueness in a ring.”

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Posted 3 days ago

“CustomMade was wonderful to work with. Everyone I talked to was very helpful and very nice, all communications were quick. I knew I wanted something special to buy my now fiance,and they knocked the ring out of the park!”

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Posted 4 days ago

“CustomMade was great to work with from start to finish. The ring they built for me is absolutely stunning! Would highly recommend them.”

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Posted 4 days ago

“My project manager Katy was very responsive and helpful. The quality of the ring is exceptional, and it's exactly what I envisioned”

CustomMade Jewelers 5 star review on 1st September 2026

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Posted 4 days ago

“My fiancé wanted a nontraditional engagement ring and I wanted it to be unique and not off the shelf. And this company gave me exactly what I wanted. And in a very quick turnaround. Very professional, very helpful and more than happy to achieve the goal i wanted for a good price. 10/10 would recommend”

CustomMade Jewelers 5 star review on 31st August 2026

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Posted 5 days ago

“Incredible, just incredible. Excellent Service, Walkthrough, Set-up, and Craftsmanship. I am truly astonished with the full process and final result. The craziest part was the savings by not going to one of the big brand jewelers.”

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Posted 5 days ago

“Our experience with Natalie at CustomMade was exceptional from beginning to end\. Designing Katie’s engagement ring was incredibly important to me, and Natalie made the entire process feel personal rather than transactional\. Throughout the design process, she was always polite, respectful, patient, and incredibly prompt with her responses\. I had a very specific vision for the ring, and she took the time to listen, answer questions, work through the details with me, and help turn that vision into something even better than I had imagined\. The finished ring is absolutely beautiful and, more importantly, feels completely unique to Katie\. It’s exactly what I wanted a custom piece of jewelry to be—something with meaning and a story behind it\. What really impressed me, though, was that the customer service didn’t end when the ring arrived\. I accidentally broke the ring case afterward, reached out to them, and they simply sent me a replacement at no charge\. No hassle, no nickel\-and\-diming—just genuinely great customer service\. Natalie and the CustomMade team made one of the most important purchases of my life an amazing experience. I would absolutely work with them again and recommend them to anyone looking for something truly personal and one of a kind.”

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Posted 5 days ago

CustomMade Jewelers is rated 5.0 based on 4,837 reviews