CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,625 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,625 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 6th March 2026

1737

Anonymous

Anonymous // 01/01/2019

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“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“I had an outstanding experience with Custom Made. They worked closely with me to design and create a beautiful custom signet ring, and the communication throughout the entire process was exceptional. Every question was answered promptly, and I always felt informed and involved in the design and fabrication stages. When the ring arrived, the craftsmanship exceeded my expectations. The quality, attention to detail, and overall finish were absolutely beautiful. I was so impressed that I immediately ordered three more rings for my sons. If you’re looking for a company that delivers outstanding customer service, excellent communication, and truly exceptional custom jewelry, I highly recommend Custom Made.”

CustomMade Jewelers 5 star review on 22nd June 2026

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Posted 12 hours ago

“Utterly fantastic service. I worked with my own project manager and she was excellent. Very receptive to changes, incredible understanding of what I may want for my partner based on the brief and insight I gave. I worked with her for several months to design the perfect ring. And frankly, it came out better than I could have imagined. She worked with me on delivery, design, production. She was very prompt in terms of getting back to me (I had a tight deadline) - I couldn't recommend them enough. Don't buy a ring from a store that anyone could have. Get your special person something special!!!”

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Posted 1 day ago

“I had an engagement ring made through CustomMade, and the entire experience was fantastic. The staff was friendly, easy to work with, and very willing to make changes throughout the design process to ensure everything was exactly right. They were patient, responsive, and truly cared about creating the perfect ring. The final product exceeded my expectations—it turned out absolutely gorgeous. Most importantly, my fiancée absolutely loves it! I would highly recommend them to anyone looking for a custom engagement ring.”

CustomMade Jewelers 5 star review on 20th June 2026

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Posted 2 days ago

“I recently was in the market for a custom ring. I searched the net and spoke with a couple of companies but decided to go with CustomMade. You ask why? Well they have great customer service and interact with you throughout the entire design process and manufactoring and delivery. Plus they have a great warranty and garrenty!!! My design consultant helped a lot with design recommendation and practical expectations, for which I'm greatful for. I say if you have an idea for a send it to them, pay the small cad/design and and build your deam jewelery.”

CustomMade Jewelers 5 star review on 19th June 2026

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Posted 2 days ago

“The experience was amazing. Everything included options and I was given the choice to do exactly what I wanted to do with the project. I just proposed yesterday and she loves it! Thank you guys! Only thing is it would be awesome if you guys could use personal materials within the ring.”

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Posted 2 days ago

“Overall process was flawless. I gave an idea that I had in my head, and not very well, and your team turned into something gorgeous! I haven’t given her the ring yet, but I know she will love it! A HUGE thanks to the entire team!”

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Posted 3 days ago

“They were excellent to work with and very communicative. Finished piece is beautiful.”

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Posted 3 days ago

“I was excited to find a company that would make custom jewellery, in my case a signet ring. Right from my first inquir, the engagement was very professional and timely. I was able to share my expectations and received useful advice,but it was not pushy. They were focussed on accommodating my expectations. I received several mock-ups, including different finishings which were very high quality. Once production started there were regular updates and before delivery, photos of the final product. Once agreed, the signet ring was shipped. I will certainly go back to them!”

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Posted 4 days ago

“This was the best experience. I wanted my engagement ring remade into a better quality ring and the team was able to take what I had and improve it to make sure this piece will last a lifetime. From the timely communication to helping me make the most informed decision while staying within the budget I had set. Cannot thank the team enough for turning my dream piece into a reality. I know you market as engagement rings however if I ever needed another piece made I would definitely reach out just to see how possible it would be!”

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Posted 6 days ago

“They walk with you every step of the way, and earn your trust at every turn. From taking your creativity into account to staying within your budget, CustomMade keeps the customer, their story, and their experience at the center of the entire process every step of the way. I was skeptical at first, but they earned my trust tenfold, and the ring I received was extraordinary.”

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Posted 6 days ago

“Amazing experience start to finish. I came to custom made with some rough ideas and at every step the team did amazingly. Great communication throughout and we could not be happier with the final ring, thank you so much!”

CustomMade Jewelers 5 star review on 14th June 2026

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Posted 1 week ago

“I sent an easy sketch and all the tweaks and requirements were fulfilled. The service was kind and professional.”

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Posted 1 week ago

“I loved every part of this experience! They were always on top of communication and explaining everything part of the process to me, I 100/100 recommend using this service if you're looking for a unique product that delivers quality and value!! Lexi was wonderful and super responsive and nice!!!”

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Posted 1 week ago

“Indescribable. I cannot even explain what it felt like to hold in my hands what once was only an image in my mind. As if that's not enough, the quality is fantastic. My absolute favorite part was the customer service, never in my life have I dealt with more kind and considerate people. I cannot recommend them enough. Thank you from the bottom of my heart.”

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Posted 1 week ago

“Great experience, lots of engagement and opportunity for design tweaks all through the process. Wide range of gem stones available.”

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Posted 1 week ago

“my experience with custommade was excellent. i was unsure how i felt designing a ring online and how the process would work but once i started communicating with them it was the easiest and most wonderful experience to go through. i was able to change my design up multiple times and the whole process i was kept in the loop. i would recommend to anyone! family and friends!”

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Posted 1 week ago

“Couldn't be happier with how our rings turned out. We took a while to get the rings and their team was with us the whole time and didn't rush us at all. No complaints at all.”

CustomMade Jewelers 5 star review on 12th June 2026

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Posted 1 week ago

“From start to finish, my experience with CustomMade was exceptional. The entire process felt collaborative and personal. The team took the time to understand the vision behind the ring, provided thoughtful guidance throughout the design process, and communicated clearly every step of the way. What impressed me most was how accurately they brought the design to life. The CAD renderings were beautiful, but the finished ring exceeded my expectations. The craftsmanship, attention to detail, and overall quality are outstanding. When I opened the box for the first time, I was genuinely blown away. A special thank you to Allison and the design team for making what could have been an overwhelming process feel enjoyable and exciting. If you're looking to create a meaningful custom piece of jewelry, I would absolutely recommend CustomMade.”

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Posted 1 week ago

“Smooth process and the support was excellent, to help me find the perfect engagement ring. Everything about it, was first class, and my fiancee is extremely happy.”

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Posted 1 week ago

“I found an uncommon design and I sent a picture. They replicated the design perfectly and completed the product ahead of schedule. Through no fault of theirs the size was off but they arranged to fix that. I am very satisfied with their work. They were very professional throughout the whole experience”

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 4,625 reviews