CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,621 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,621 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 14th March 2025

1540

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

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Posted 1 year ago

“I highly recommend this company. Not only will they make the process as easy as possible; they communicate all the additional benefits. Such as free cleaning; the repairs are also free if you do send it in for a twice yearly cleaning. They made sure to take time and care to make my vision came to life. They listen to what you want, send pictures that best capture what you're wanting, they sketch out a design, send 3D renderings then BAM! It's being made and takes less than a month depending on what you get. Not to mention they consult you personally throughout the entire process! They are a lot nicer and cheaper than other shops you can't even customize with. I seriously can't recommend them enough!”

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Posted 3 hours ago

“My experience with customer service was pleasant. They kept me updated throughout the process. The ring got to me so quickly. However, my original design couldn’t be made even after reviewing the proposal and paying the asking price. They then pivoted to something extremely similar so i wasn’t that phased, but then i was also told it wouldn’t be possible to do anything like my original design! Definitely upset with that and bummed out! I ended up with a very sleek and timeless piece in the end, not what intended or wanted in the first place but it does look beautiful and feels like very good quality.”

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Posted 4 hours ago

“The responses are prompt and helpful. I would happily work with them again.”

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Posted 22 hours ago

“I was quite nervous about going through a custom designed ring process with an online jeweler but CustomMade absolutely made me feel comfortable and involved in all phases of the project. My project manager, Stephanie, was excellent with communication and you can tell that she was very experienced in this process. My custom design was unique in that I possessed my own center piece stone, which I thought would lead to potential issues regarding shipping, insurance, etc. but CustomMade handled everything professionally, used my stone, and gave very fair pricing for their service! I would highly recommend CustomMade!”

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Posted 1 day ago

“I found the perfect ring for my husband and customer service was great. They were very polite and personable also emailing back quickly. They were always contacting me along the way for updates.”

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Posted 2 days ago

“CustomMade created exactly what I was envisioning! Their staff were so helpful, responded quickly, and didn't shy away from a challenge. I wanted something very specific but had a hard time putting it into words. They figured it out and created something that I will cherish forever. Thank you!”

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Posted 2 days ago

“I had an awesome experience with CustomMade. They armed with me to get the design perfect. Communication was excellent and the ring turned out beautifully.”

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Posted 2 days ago

“I had such a pleasant experience working with CustomMade. They were extremely patient and understanding and helped me bring my vision to life. My ring looks even better in person. I am truly grateful and enjoyed this experience and would recommend to anyone looking for their own custom ring. Thank you to CustomMade and their team!”

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Posted 2 days ago

“This is a second ring I obtain from custom made, we are very happy with the results, and I like to process to get the final results”

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Posted 3 days ago

“My fiance used CustomMade to design my engagement ring and I knew when we started planning our wedding that I wanted to use them again for my wedding band. CustomMade uses quality materials and stones. I enjoyed the collaboration process and seeing what the designers came up with. I am very happy with my results.”

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Posted 3 days ago

“I couldn’t be more pleased with the service, ease of ordering, design approval, and delivery of the custom class ring I ordered for my son on Custom Made. Every step of the way I felt valued and listened to with fast, personal responses. The ring is exactly as I deaigned and beautifully polished. I can’t wait to see the look on my son’s face. Thank you, Custom Made!”

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Posted 3 days ago

“From the beginning to the end, the team at Custommade has been one of the greatest to work with. They helped along every step of the way with their expertise and advice, I always felt welcome to ask questions and really appreciate their support. They are attentive and really want to help make our special moment be unique and memorable. It was quite exciting to go through the whole process, seeing the design of the ring come to life, selecting the perfect gem, and getting the final product. You guys are amazing.”

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Posted 5 days ago

“I had a great experience with CustomMade. The entire process was made easy with the help of everyone on the team. The craftsmanship was amazing; I could not ask for a better experience. The team was quick with responses and helped me design my dream ring. Overall 10/10 experience, could not recommend enough!”

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Posted 6 days ago

“Super happy with the whole process! The ring came out great and the service along the way was superb.”

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Posted 6 days ago

“I know nothing when it comes to rings. Samantha was incredibly helpful and very informative. I was very surprised how quick the process and turn around was. The ring is gorgeous, and my fiancé loves it very very much.”

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Posted 6 days ago

“After creating a design I liked for a signet ring I sent it in and they got to work right away. I had awesome 3d renders in a handful of days and we got to tweaking. The process was very smooth and at the 3rd iteration it was perfect. Production only took about 2 weeks, and sipping was expedient. Over all everyone I interacted with on the team was excellent.”

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Posted 1 week ago

“An amazing service to make a one of a kind piece of jewelry. With the support you get along the way and the quality of the piece I can't believe how affordable it is.”

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Posted 1 week ago

“Over the past few years i have made multiple orders with Custom Made and each time the process has been simple and the rings came out just as we imagined!”

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Posted 1 week ago

“My experience with custom made was as smooth and flawless as possible. They were able to make exactly what I desired, in a timely and professional manner. Communication, packaging, and professionalism 10/10.”

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Posted 1 week ago

“I first contacted CustomMade in June 2023 with my idea for a custom engagement ring. I live in the UK and knew I wanted a custom engagement ring and after researching whats out there I decided on CustomMade because they featured prominently on every search I conducted and had a mountain of fantastic independent reviews. From there they were nothing but professional throughout our contact, which was prolonged as I didnt actually go ahead with the project until December 2024. They happily kept the project on hold until I was ready and when I finally was ready to proceed, the production turnaround was swift and I received a beautiful engagement ring all the way over in England in January 2025! I am now engaged to my beautiful fiancé and she absolutely loves her engagement ring, I will certainly be recommending CustomMade to anyone who asks :-)”

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Posted 1 week ago

CustomMade.com is rated 5.0 based on 3,621 reviews