CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,198 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 7th December 2025

Liam Bruce McDonald

CustomMade.com 5 star review on 5th December 2025

Bogdan Babut

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

1726

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

Helpful Report

Posted 2 years ago

“I had an excellent time designing and planning the engagement ring with custom made. My partner loves her ring and it couldn’t feel more special. The process was very fun and couldn’t be easier. Thank you to Katy and everyone else who helped the perfect ring get made !”

Helpful Report

Posted 14 hours ago

“Absolutely phenomenal! Excellent craftsmanship and appreciate the help designing the ring”

Helpful Report

Posted 3 days ago

“The ring was lovely and I'm now happily engaged! Highly recommend, they do a wonderful job of making sure all the details are perfect for you and prices are very reasonable :)”

Helpful Report

Posted 4 days ago

“This is the second ring that I ordered from Custom Made and my experience has been extraordinary!🙏❤️”

Helpful Report

Posted 4 days ago

“Please trust that they will fulfill your wish. The ring is beautiful”

Helpful Report

Posted 5 days ago

“Everybody was super kind and pleasant to work with! They took all my requests into account and gave me the perfect ring. It turned out better than I could have imagined!! Love this company and have been reccomending them to all my taken friends for their special days!”

Helpful Report

Posted 6 days ago

“From the Project Manager to the turn around time, my experience with CustomMade for my engagement ring was stress free and very communicative. My concerns and questions were addressed in a timely manner and the ring turned out beautiful. Keep this wonder customer service up and you be a big little company in no time!”

CustomMade.com 5 star review on 30th November 2025

Helpful Report

Posted 1 week ago

“Great team who worked with me every step of the way to turn a work doodle into a full fleged signet ring. One of the most awesome things I've ever purchased and I plan to pass this bad boy down through the years to all my family line. Heirloom level piece thats completely perfect!”

Helpful Report

Posted 1 week ago

“When I started looking for a custom ring, I saw several reviews across multiple social media platforms, so I reached out. Within a week They had the 3D design completed. They worked with me throughout the entire process giving me updates and allowing me to give all the input. I will absolutely come back when it's time to design our next ring.”

Helpful Report

Posted 1 week ago

“The signet ring I ordered is now in my possession. It fits very well and look exactly as I wanted. Even better, I'd say. Team, I can't thank you enough for this exquisite artwork. So thanks again Ty, Dasha, Raquel, Janine and all others involved. I wish I knew your names. You should be proud of yourselfs. I appreciate your dedication, kindness and patience to work smoothly with your clients' demands. This is another form of art. Also I appreciate the wonderful presentation of the ring: boxes, certificates and all. Definitely I'll recommend your services to other potential customers. Keep it up, you're great! T. Frățilă-Felmer.”

Helpful Report

Posted 1 week ago

“My overall experience was fantastic. I got my fiancé her engagement ring and wedding band from CustomMade with the help of Simra. The process was easy, informative, and smooth. Will absolutely use CustomMade again.”

Helpful Report

Posted 1 week ago

“Very responsive and got my exact vision”

Helpful Report

Posted 1 week ago

“My experience with the creators was brilliant, they were very responsive and honest when I was asking for certain things. They were also very quick to respond to my messages and questions.”

Helpful Report

Posted 1 week ago

“My experience with custommade was amazing! I was able to design the engagement ring for fiancé with the help of Ashley on staff and she did a wonderful job giving me ideas and information to create my finance’s dream ring. She absolutely loves it and I was more than satisfied with the outcome of the ring. I highly recommend anyone to partner with custommade to make your dream ring. No scams, no ripoffs, only clear and helpful!”

Helpful Report

Posted 1 week ago

“The entire process was so easy and they were really amazing to work with. Such a beautiful piece and the engraving on the back of the pendant was easy to read and looks amazing. My wife absolutely loves it. Thank you for all your help in making this very special piece for us.”

CustomMade.com 5 star review on 27th November 2025

Helpful Report

Posted 1 week ago

“I am more than happy with my experience with Custom Made!! From my design plan, to the jewlery consultant to ask if they could make me a memorial ring in honor of my furbaby using her paw prints. To the design artist, who put my design into art. To the design lead, who put my design into a 3D model and making it become real! Then the final step with the production lead, making my design come to life! They were all very kind, empathetic and easy to work with. They kept in touch always, even though I live in the Pacific Northwest. They were open and honest from beginning to end about all aspects of the cost and designing of my memorial ring. Thank you all so much!”

Helpful Report

Posted 1 week ago

“This was such a wonderful experience! I had great customer service and process team throughout the process who were supportive, encouraging, excited with the plan, and very transparent with what to expect with each step and cost involved. They helped with recommendations in choosing the stones I wanted but ultimately the decision was mine with renderings to review and approve. The ring I imagined and wanted was the ring they developed and it was even more gorgeous than it looked in the photos! The whole process was pretty easy and the project timeline was accurate. 10/10 recommend making custom jewelry with Custom Made!!”

CustomMade.com 5 star review on 26th November 2025

Helpful Report

Posted 1 week ago

“I loved the process of designing our ring with CustomMade it was so easy and creative! We really enjoyed the entire process and the team made it intimate and special. Thank you CustomMade for helping design such a special momento!”

Helpful Report

Posted 1 week ago

“Everyone I contacted was so helpful and had great ideas and overall made it a very easy and amazing experience and the ring turned out beautifully”

CustomMade.com 5 star review on 23rd November 2025

Helpful Report

Posted 2 weeks ago

“CustomMade paired me with a project manager who was a delight to work with. I was kept up to date every step of the process, was given ample opportunities for input, and made the process both easy and fun. I love the how the final product (an engagement ring) turned out, and my fiancee loved it!”

Helpful Report

Posted 2 weeks ago

CustomMade.com is rated 5.0 based on 4,198 reviews