CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,160 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

Helpful Report

Posted 2 years ago

“My experience at CustomMade was wonderful. Going into something with no insight or no guidance was stressing me out for the longest time. I went from store to store wanting to gain knowledge about what I should be looking for and I walked out empty handed. Until I came across CustomMade. It was so easy to jump right in and write in words what I was aiming for and not too long after, I had a ring to put on my now fiancee. She absolutely loves the ring and I couldn't be more happy with how it turned out.”

Helpful Report

Posted 1 hour ago

“I have placed two orders with CustomMade already and continue to be amazed at the level of detail to requirements and specs, their professionalism in helping customers refine them, and in executing the project. I am a customer for life !”

Helpful Report

Posted 3 hours ago

“The service was wonderful and any time I asked a question I got a response quickly. The ring turned out exactly how I wanted it to and I could not be more happy with the service.”

Helpful Report

Posted 11 hours ago

“I inquired for a custom ring and was met with exceptional customer service. Emily helped me in deciding the perfect ring material and the crew took all my references to create the perfect custom ring. I also had an unexpected pregnancy after the inquiry and had to wait a year before resuming the project. The team kept my references and initial sketch, and kept in touch until I was ready to proceed. Once we started on the project, it was complete in a few weeks and shipped quickly with the most secure packaging. I am also able to send the ring back for cleaning, resizing, and I have warranty if the gem falls out. Couldn’t ask for a better team to handle my custom ring order. I’m exceptionally happy with my purchase and hope to use CustomMade again in the future.”

Helpful Report

Posted 12 hours ago

“I have been so excited to leave this review, but fair warning! It’s going to be a long one! I first turned to custommade because my partner and I wanted to both propose to one another, so I needed to get him a ring. We spent months looking at all kinds of rings out there, but he always felt that the rings we saw were either too feminine, or too boring for his tastes. (Like a band with a single diamond set in it) So, we found custommade to start making the perfect ring for him! Custommade felt too good to be true, creating a ring designed to our exact tastes while also being in budget? I was sceptical, until Madison was assigned on to my ring project. She was immediately great, so knowledgeable, compassionate, and had such a great attention to the detail of the ring! My partner and I weren’t sure what exactly we wanted in a ring, but we knew we would know when we saw it. And from the first sketch, we saw it. We made a few minor adjustments to the sketch, but it was mostly perfect right from the beginning, and moved on to the next phase of creation. The whole time, Madison answered every question I had so thoughtfully, and gave me space to think over designs and budgets before committing to anything. I never felt pressured, and it felt like anything I wanted was in the realm of possibilities, and could stay within my budget if we went about it right. I got excited every time I got an email alerting me that I had an update or new message to read, every step of the way was amazing! And then, the ring was here! It was beautiful, the proposal went amazingly. (he said yes!) We were just so over the moon. But less than 48 hours later, an accent stone fell out. I was heartbroken, I spent so much money and time creating this ring, how could a stone fall out? I messaged custommade and I was angry, I won’t try to deny that. But yet again, Madison was kind and understanding, and offered me solutions to rectify the situation. And I think that’s what reflects more on a business than anything else. Sure, a stone fell out, but custommade went above and beyond. They took the ring and went back to the drawing board, added some prongs for better security, but… I didn’t like this ring as much, it felt cluttered. So Madison and her team said “no problem!” And changed some prongs to bezel setting, and some other prongs to claw prongs, and WOW this ring is even better than before!! That’s what I really think makes custommade BETTER than any other custom ring creators out there. They care, truly, and want you to have a ring that’s perfect for you. And if there are hiccups along the way, they take accountability and FIX it. You won’t find that kind of service anywhere else! If you’re on the fence about putting your trust into custommade, I really encourage you to do it. And we will be returning here down the line for wedding bands!”

CustomMade.com 5 star review on 16th November 2025

Helpful Report

Posted 1 day ago

“A flawless custom ring experience — Madison is the reason I trusted this company! I want to start this review by saying something very honest: I was extremely hesitant about ordering an engagement ring from a company I couldn’t walk into, hold, or see in person. It’s a huge emotional purchase, and trusting a business hundreds of miles away — communicating only through messages and images — felt scary. The only reason I even entertained the idea of working with CustomMade was because of Madison. From the very first message, she made the entire process feel safe, understood, and genuinely collaborative. She didn’t just manage the project. She translated my ideas into art. She took the vision I had in my head and turned it into something real, piece by piece, without ever rushing me or making me feel like I was asking for too much. I had a very specific vision: • oval-cut lab diamond with an elongated, elegant ratio • floral engraving along a rounded band • tulip-inspired prongs • hidden diamond under the stone • interior inscription in script • delicate proportions and a width under 3mm • a band that flowed naturally into the smaller leaf-style prongs This was not a simple request. We went through sketches, CAD models, revisions, more revisions, and then revisions of revisions. I asked questions constantly. I changed my mind a few times. I was picky. And not once did Madison treat any of that like an inconvenience. She never took “no” as a dead end — she simply found a different way to make the idea work or guided me to a cleaner, more elegant alternative when something wouldn’t translate well in real life. Her artistic sense and her ability to explain design decisions were honestly what made me trust the entire process. She made a long-distance, online custom ring feel like a hands-on experience. She should absolutely be recognized by her company — and honestly, she deserves a raise for the level of care, communication, and talent she brought to this project. Once it came time to choose a diamond, she and the gem team walked me through every detail. Ratios, clarity maps, face-up appearance, bowtie visibility — they broke everything down in a way that helped me choose the perfect stone. We even lost one option when my bank flagged the payment, and she immediately sourced new ones that still matched my fiancée’s preferences. And then, even near the end, when the inscription was slightly off-center, they caught it themselves before shipping, fixed it, and still honored my proposal deadline. They truly cared about the final result being perfect. The finished ring is honestly stunning. My fiancée is obsessed with it. She shows it to everyone. Every single person who has seen it has commented on how beautiful, unique, and artistic it is. I’ve had multiple people ask where I had it made because it looks unlike anything they’ve ever seen. This ring was everything I hoped it would be and more. CustomMade — and especially Madison — made something that will be part of our lives forever. If anyone reading this is nervous about ordering a ring online, trust me: this team knows what they’re doing. They took my vision, elevated it, and delivered something better than either of us expected. Five stars isn’t enough. I would work with them again in a heartbeat. And I don't give out reviews or take my time out to do reviews very often. This was a very good experience and I don't regret anything about it. Also would just like to say that the shipping and presentation of the Ring were top notch as well as the box that I received it in was elegant with all the warranty papers and descriptive proofs of the diamonds quality and everything were inside as well as special notes and tips for proposing very tasteful and very well done.”

Helpful Report

Posted 1 day ago

“Thoroughly satisfied with the whole experience feeling personally catered, and professionally finished.”

Helpful Report

Posted 1 day ago

“Excellent customer service, great quality.”

Helpful Report

Posted 1 day ago

“I purchased a custom necklace for my partner 3 years ago, it was exactly as I wanted it and he fell in love with it! Fast forward a few years and unfortunately he was heartbroken because he lost it! We contacted again and had the same design made again and once again they did an amazing job, exactly as ordered, I couldn't recommend them enough!! 👏”

Helpful Report

Posted 1 day ago

“Working with CustomMade was an incredible experience from start to finish. I came into the process not fully sure what I wanted the engagement ring to look like, and their team was unbelievably patient and understanding the entire way through. They never rushed me, never made me feel like I was asking too many questions, and they guided me step-by-step as my ideas slowly turned into something real. They took the time to help me explore different styles, shapes, and design options until everything finally clicked. The way they helped bring my imagination to life was honestly impressive. The final ring came out absolutely perfect — better than I could’ve ever pictured on my own — and my fiancée loves it. The craftsmanship is top-tier, the communication was consistent and reassuring, and the whole experience felt personal in a way you don’t get from a big-box jeweler. I’m extremely grateful for the care they put into this project. I’d recommend CustomMade to anyone who wants a team that listens, collaborates, and truly cares about making your vision a reality.”

CustomMade.com 5 star review on 15th November 2025

Helpful Report

Posted 1 day ago

“We have used custom made for both my wife’s wedding ring and mine. We loved the way they turned out. The team worked with our deadlines and gave us all the updates we needed. We loved the pictures we were sent before they shipped. Rings were packaged perfectly. Communication with Nic and the rest of the team was amazing! Whenever we need rings we will be coming back.”

Helpful Report

Posted 1 day ago

“Amazing experience with incredibly quick to respond and helpful staff. As someone who works in manufacturing I know the struggles these companies have but truly could not speak higher. They do an amazing job and I would recommend to anyone.”

Helpful Report

Posted 2 days ago

“Everything was amazing, the ring came out perfect. Thank you so much!”

Helpful Report

Posted 4 days ago

“CustomMade made creating custom jewelry such an enjoyable and personal experience. They took my ideas, brought them to life through sketches and detailed 3D renderings, and made sure I was happy every step of the way. The final product exceeded my expectations in both craftsmanship and design. I highly recommend them to anyone looking for unique, beautifully made custom jewelry — I’ll definitely be a returning customer.”

Helpful Report

Posted 1 week ago

“Everything went better than I could've hoped for. Nice, good and effiecient service. Every deadline they gave me, which I was content with, they beat it. I ended up having my ring 7 days before their deadline and 10 days before the one I myself had made. I know not everyone can have just as good an experience as I did, but they are amazing. I'll use them for our wedding band as well.”

Helpful Report

Posted 1 week ago

“Had a great experience creating the ring for my future wife. The expert that was paired with me was friendly and timely. The ring came shipped fast and came out beautiful.”

Helpful Report

Posted 1 week ago

“Customer experience was flawless, the designs were gorgeous, and I appreciated not being pressured into anything. The only thing that I can think of improving on is when given a concept design for reference, often the reference was copied on the exact, and I completely understand that, I just wish a little more initiative was taken by the artist, nevertheless the piece turned out incredibly unique and flawless!”

Helpful Report

Posted 1 week ago

“Sama was fantastic to work with! My project was extended out over a period of time with multiple design changes, and she and the team were always so helpful and willing to give new ideas to create the perfect ring. Would definietely recommend to anyone looking for engagement rings, wedding bands, or anything else custom made!”

Helpful Report

Posted 1 week ago

“I really enjoyed working with CustomMade. They designed the perfect ring for my now-fiance! It is even more beautiful than I planned and it fits perfectly. Sarah was incredibly friendly and helpful throughout the process and always kept me in the loop. They even include a little care package when sending the ring! I will absolutely be using CustomMade again for our wedding bands.”

CustomMade.com 5 star review on 6th November 2025

Helpful Report

Posted 1 week ago

“At first, I didn’t really know what to expect. I never worked with this company before, but as time went on, I really started to appreciate how much intentionality they put into making sure my peace was exactly how I envisioned it. They’re consistent on updates on how things are going, they communicated when something was going to take longer, which was really nice for me. They get my peace to me before The expected date which really gave me some comfort. All in all good communication and great work”

Helpful Report

Posted 1 week ago

CustomMade.com is rated 5.0 based on 4,160 reviews