CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,989 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 29th October 2026

Juliette Marin-Irizarry

CustomMade Jewelers 5 star review on 28th October 2026

1763

Anonymous

Anonymous // 01/01/2019

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“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 3 years ago

“I have had the best experience with CustomMade, they made the process so seamless and easy. The replys were so fast, they captured my idea to the T. They were so great at consitently commuticating what process the ring was at. April was so nice and helpful every step of the way. It can be kind of nerve-racking ordering such an expensive item online but this was worth every single penny. I have already recommended CustomMade to my friends!”

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Posted 1 day ago

“This team brought our dream to life! Communication was on point! I had no idea what kind of ring I wanted before we started this process. They sent me a few pictures of previous designs to pick out from. I picked which pictures I liked, and they somehow knew exactly what I liked from each picture. The process was so seamless and stress free. My ring is a little big, so they're 365-day resizing guarantee is so convenient.”

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Posted 1 day ago

“Easy process; top quality and great customer service!”

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Posted 1 day ago

“CustomMade Jewelers were awesome!! They were just what I needed when trying to find the perfect gift for my wife's 50th birthday. They worked with me to get the perfect gift for her. They listened to every wish I had and made it a reality. They offered me multiple options and the customer service couldn't have been more pleasant. I was sent updates of the entire process, including pictures and 3D renderings. My wife loved her CustomMade Jewelry and I'm very grateful I found this amazing company. Thank you so much!! I'll be back for sure.”

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Posted 2 days ago

“I cannot say enough amazing things about CustomMade! From beginning to end, the entire experience was absolutely incredible. Natalie was the sweetest and helped me through the entire process of creating my fiancée's ring. I can be pretty indecisive, but she was so patient, helped me work through my decisions, and took the time to explain everything so I could feel confident in my choices. I never felt rushed, and I truly appreciated all the care and support she provided along the way. The ring turned out absolutely STUNNING, even more beautiful than I could have imagined! The attention to detail is amazing, and I couldn't be happier with how everything came together. This ring means so much to us, and I'm so grateful to CustomMade and Natalie for helping make such an important moment in our lives even more special.”

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Posted 2 days ago

“Best experience ever! They took reference photos of my dream ring and made it true. They were absolutely amazing I will definitely be buying again in the future. I loved how much everything was double checked and al the steps it took to make sure I was good with everything. It was all well explained plus I love my wedding ring!! It turned out even better than the pictures.”

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Posted 2 days ago

“I wanted to replicate a bible scripture that was a tattoo on someone special who passed away. I didn't think it was possible. i did a goggle search and came across the custom made website. Christine, the project manger was in constant contact with me and 4 weeks after my initial request my necklace was delivered. The quality is honestly better than i thought and its everything i wanted and more. Would definitely refer this team to anyone looking for something timeless and one of a kind.”

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Posted 2 days ago

“Very easy and simple process they worked extremely well with me and took the time to ensure everything was done the way I wanted it. They made something so unique and perfect no other company could compete with it. It turned out perfect and was definitely the best decision. I couldn’t have asked for a more perfect ring”

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Posted 3 days ago

“Custom Made was an amzing experince from start to finish! I really enjoyed getting set up with a project manager and being able to get all of the details to exactly how i wanted it. I definitely wouldn't have gotten this nice of customer service, unique piece, fast response times, and price anywhere else, and I really tried to look fo another better site or local jewlery and I couldnt find anything else that would beat the experiance that I had with Custom Made!!! A special shoutout to my Project Manager Lexi who was super helpful and always answered my questions fast and with friendly detailed answers!”

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Posted 3 days ago

“This company is amazing the work they did came out perfect and they are really understanding about making changes when needed.”

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Posted 5 days ago

“Wonderfully easy and comprehensible experience! The final product that I received was identical to what was discussed and designed with any deviations imperceptible to my eye. The artist, designers, 3D artists, and smiths who created the ring were fantastic at every step with a correspondent who was responsive within 1-2 business days to answer any questions or requests I had. Anyone looking to create a piece of custom made jewelry for their significant other I believe would find what they're looking for with CustomMade. I was so excited to give the ring I created to my partner and she has also truly loved the jewelry she has received. I will definitely be going to CustomMade for any more unique jewelry I hope to create in the future.”

CustomMade Jewelers 5 star review on 25th October 2026

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Posted 5 days ago

“CustomMade made the most perfect ring. They helped from start to finish and kept revising the design until I was happy. They truly care and have amazing attention to detail to make sure your ring turns out flawless. I would recommend CustomMade to every single person. 10/10”

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Posted 5 days ago

“The process of designing the ring and the customer service was great. It took longer than I expected, but I revise my choice several times and they were happy to help me work through that.”

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Posted 6 days ago

“Such a great experience. My project manager Emily made everything so easy, they worked with me on price, gem, and made sure every question I had was answered.”

CustomMade Jewelers 5 star review on 23rd October 2026

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Posted 1 week ago

“Custom Made created exactly what I was envisioning for my fiance's wedding band!!”

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Posted 1 week ago

“I had a wonderful experience working with CustomMade to design an engagement ring for my partner. The whole process was smooth and informative and the design came out gorgeous. They love it.”

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Posted 1 week ago

“My experience buying a ring with CustomMade was pretty good. Buying a ring is a nervous ordeal to begin with especially when making a custom ring and both my point of contact and the swiftness of the company made everything go incredibly smooth. There was a small hiccup where they left an intended design out of the final product, however I can see why implementing it would be difficult so I'm not really upset about it as much as I hoped they would've communicated it but to be fair I didn't catch it when they sent pictures myself. The ring I received otherwise is beautiful and exactly what I had asked for. When I eventually propose the special moment will be complete with a special ring made by this great company”

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Posted 1 week ago

“The experience and final product that Custom Made provided was top notch. My project manager, Allison, was very timely in her responses and made the process so smooth! The setup of the website and the clearly laid out process made everything simple and easy. The final product was outstanding! I could not be happier with the ring Custom Made created for me. They stayed well within my budget and I feel like I got great bang for my buck. My fiance knowing that I designed the ring made it all the more special to her. If you are looking at rings I highly recommend going through Custom Made. Not just for the personalization of the ring, but for working within your budget too.”

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Posted 1 week ago

“Excellent communication and excellent product!”

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Posted 1 week ago

“The team were amazing to work with start to finish. Answered all my questions and provided plenty of updates as my ring was progressing”

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 4,989 reviews