CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 5,011 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 5,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 10th November 2026

1762

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 3 years ago

“The whole process was very easy. Being part of the the creation process as well as all the options when designing was very fun and informative. Highly recommend!”

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Posted 1 day ago

“Custom made has such a simple process for bringing your ring to life. My fiancé absolutely loves her ring. Pricing was reasonable, communication was great, and I could not be happier.”

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Posted 1 day ago

“I have ordered 7 pieces from Custom-made (5 pendants and two rings). I have been very pleased with the whole process, start to finish. They were timely, professional, reasonable, and listened.”

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Posted 1 day ago

“I cannot say enough great things about Custom Made. From start to finish, the entire experience was nothing short of exceptional. Their professionalism, attention to detail, and commitment to perfection truly set them apart. They kept me informed every step of the way, making sure I was involved throughout the entire design and creation process. The communication was outstanding, and the quality of their craftsmanship exceeded my expectations. I was so impressed with the first piece they created that I loved it so much I had to come back and have a second piece made. That alone speaks volumes about the quality of their work and the experience they provide. If you’re looking for custom jewelry, a company that takes pride in perfection, and a team that genuinely cares about bringing your vision to life, I highly recommend Custom Made. Five stars all the way.”

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Posted 2 days ago

“The customer service was fantastic, answered every question I had and helped me make some decisions I was on the ropes about! Ring was made, came in looking and feeling fantastic! Great company to work with!”

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Posted 2 days ago

“My partner and I had a wonderful experience working with Ryn throughout the whole process. She was beyond helpful and answered all of our questions. I would recommend CustomMade to anyone looking to custom make an engagement ring! They truly are amazing and provide so many options :)”

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Posted 2 days ago

“My overall experience with this company was amazing. I approached them with my idea and through some back and forth messages with my project manager, Allison, they were able to bring my idea to life. I was thrilled with the finished product. It’s exactly what I had hoped it would be.”

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Posted 2 days ago

“The experience I had with CustomMade was extraordinary! They were super helpful and transparent throughout the entire process. They responded quickly every time I had a question. I was even able to send back the finished engagement ring when I did not love how the accent stones looked the first time. I would recommend CustomMade to anyone looking to design the perfect ring for their partner. My fiancée loves it and can't stop admiring it in the light.”

CustomMade Jewelers 5 star review on 8th November 2026

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Posted 3 days ago

“Great quality work. They worked with me designing the ring over a few months. The ring looks great.”

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Posted 4 days ago

“My experience was very good! I came in not really knowing what to expect. I took inspiration from my girlfriend’s Pinterest and they ran with it. We ended up having to change the whole design because my girlfriend’s friends said she would want a different look to it, And they were totally willing to redo the whole thing. It ended up looking really beautiful! And I am so excited to propose with the ring. I also was surprised by the box that it came in with all the items that we would need when proposing. It was soo cute! I am overall very happy with my experience!”

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Posted 5 days ago

“We had the best experience. I had been to local jewelers who told me that what I wanted was not possible, and that it would be much more expensive, and they never quite got my vision right. CustomMade was incredible!!! My project manager was fantastic, she did an incredible job explaining to me my options and communicating between me and the design team. She helped me decide between styles I liked and was just so kind and very responsive. My ring is gorgeous, and in perfect condition, and made exactly the way we discussed. It is everything I could have wanted and more. We will definitely be returning customers for anything custom we want done in the future. 10/10”

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Posted 5 days ago

“My experience with CustomMade was very smooth and easy! The project manager worked diligently to ensure I receive the exact product that I wanted, and the communication process was very quick as well!”

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Posted 5 days ago

“Ring turned out exactly how I wanted. Very responsive staff who were quick to help me turn my ideas into drawings/ mock ups”

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Posted 6 days ago

“I ordered a custom made engagement ring, they helped me design it and worked with me through all the different iteration of the ring I had until we came up with the perfect 1 of a kind ring for my 1 of a kind fiance. There was a minor set back with stones being back ordered and we look at other option, by the time we decided the stones had arrived. The were very good at everything they did. I gave them a hard deadline even with the back order it arrived days before. The only thing I found difficult is they dont work the weekends so you dont get a response til the beginning of the week. I work weekends but I understand not everyone does and I like that there is a work life balance there. Overall my experience was amazing and I will definitely work with them again. One other note is the pictures and videos you so do not do it any justice. It is way more amazing in person. I won't spoil it but the packaging when it arrives is so amazing”

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Posted 6 days ago

“Great experience! Emily helped me every step of the way and the ring came out exactly as I imagined.”

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Posted 6 days ago

“Emily made this process incredibly simple and special. She took the time to make sure I was in love with what we were creating and she communicated in detail at every step and in between. CustomMade Jewelers is wonderful, trustworthy and I would happily use them again.”

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Posted 1 week ago

“Team was great and were able to put my ideas into the ring and she loved it. Thank you for the great work”

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Posted 1 week ago

“Absolutely wonderful! Every step of the design process was clear and well articulated and explained. And the ring came out absolutely beautiful!”

CustomMade Jewelers 5 star review on 2nd November 2026

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Posted 1 week ago

“I greatly appreciated the effort and quality put forth by Custom Made, and I was especially appreciative about the professionalism and enthusiasm by Perris, my project manager for creating my rings.”

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Posted 1 week ago

“This was my third project with them and they have all been great and I’m waiting to start a fourth project with them.”

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 5,011 reviews