CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,317 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 6th March 2026

1737

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

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Posted 2 years ago

“It was an awesome! Mollie and her team was amazing to work with! Super attentive and always on top of things”

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Posted 7 hours ago

“My experience with Custom Made has been fantastic from start to finish. I was looking for a while for a particular style of pendant for my fiance but nothing was really coming close to the quality we were looking for. I happened to stumble across Custom Made through a Google Search. I was apprehensive, as getting jewelry made is a big, expensive task and involved a lot of trust, but i was supported thoughout by Will and the amazing team. They were very clear about the whole process and the pricing from the very beginning and we couldn't have been happier with the end product. It's beautiful, unique, and the quality is undeniable. My fiance absolutely loves it.”

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Posted 1 day ago

“They did an amazing job and I love it. Great company to work with!!!”

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Posted 1 day ago

“Had the absolute best experience! The ring is almost as beautiful as my fiancée and that’s all because of custom made and how diligent they were to keeping my vision and incorporating my ideas. Highly recommend!!”

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Posted 2 days ago

“My experience with Customade was incredible. Very thorough and concise. All of my questions were answered. I’m very pleased with my ring.”

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Posted 3 days ago

“I made sure to read lots of reviews before I went through with the process and I can say I am absolutely thrilled with my decision to have had my ring made through Custommade! The experience was pain free. My project manager was timely with communication and helped me through every step. When it came to choosing the gem, there was tons of information provided about the stone and its quality, which made it even easier to choose the right stone for the ring. The design that was created based off of my examples was perfect and needed no corrections. I just received the ring yesterday after only waiting a couple of days for shipping and it's beautiful. There's even a few extra fun things in the box for the big day like picture cards and even an idea brochure to help me think about how I want to pop the question. Everything about this process was amazing and I would highly recommend Custommade to anyone!”

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Posted 3 days ago

“Absolutly amazing experience working with the team. Great communication, excellent service thru the entire process. 100% reccomend trusting them with your next project”

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Posted 1 week ago

“Custom made was everything I wanted and expected. The team from start to finish helped create the ring I envisioned to perfection. I highly recommend them. The price was great and they let me know when they could say some money if need. I will be coming back. They were just amazing.”

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Posted 1 week ago

“The entire process was incredible! Emily was extremely helpful and always quick to respond. Very happy with the ring.”

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Posted 2 weeks ago

“Getting a ring was very anxiety inducing for me. I mainly worked with Emily, but I also communicated with two others. They were all great and the ring turned out great also. I'm also a fan of their policys. They weren't designed to be confusing. Very easy to understand.”

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Posted 2 weeks ago

“The resulting prduct is excellent, and the design process was smooth and professional. Both I and my fiance love the ring that I and this company made.”

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Posted 2 weeks ago

“Had a great experience with my project manager Maya and the rest of the CustomMade team. They were able to make any changes I need to my ring and gave me fast updates. The whole process was over much quicker then expected but the ring looked better then I could imagine.”

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Posted 2 weeks ago

“They were super helpful and diligent in creating the ring I had imagined. 10/10 experience”

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Posted 3 weeks ago

“Staff were very helpful and super patient! I didn’t know much about rings/terminology which ended up causing some issues for the staff but they didn’t care! Treated me with respect and helped me through the whole process. After each change they show pictures or 3d models of what your ring would look like, which was awesome. And the ring came out exactly like the final model!”

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Posted 3 weeks ago

“Amazing customer service. Went out of their way to help. Really listened to requests and kept me updated. The finished product was stunning, and it was under cost and ahead of schedule too. Really couldn't ask for more. Thank you so much.”

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Posted 1 month ago

“It was a great experience with a beautiful result”

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Posted 1 month ago

“Beyond thankful for the work that was done - she was absolutely stunned by how pretty the stone and setting were Thank you all so much for being apart of my proposal. GOOOOOOOD NEWS - SHE SAID “YES” xD”

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Posted 1 month ago

“Staff were amazing and helpful. Would definitely recommend to everyone. My ring came out how I wanted it ☺️”

CustomMade.com 5 star review on 8th February 2026

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Posted 1 month ago

“The whole process of making my vision of an engagement ring was extreamly simple and efficient despite my time deadline and constant changes and tweaks to the design. They stayed in my budget and provided great alternatives. Would highly recommend based on my experience. They even send you a great preview video after it has been made.”

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Posted 1 month ago

“Excellent customer service: attentive and efficient at every stage! A magnificent piece; impeccably crafted, with precision and attention to detail. Custom Made is highly recommended for creating pieces that will become family heirlooms and treasures! A big thank you to the whole Team!”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 4,317 reviews