CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,192 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

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Posted 2 years ago

“From the Project Manager to the turn around time, my experience with CustomMade for my engagement ring was stress free and very communicative. My concerns and questions were addressed in a timely manner and the ring turned out beautiful. Keep this wonder customer service up and you be a big little company in no time!”

CustomMade.com 5 star review on 30th November 2025

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Posted 16 hours ago

“Great team who worked with me every step of the way to turn a work doodle into a full fleged signet ring. One of the most awesome things I've ever purchased and I plan to pass this bad boy down through the years to all my family line. Heirloom level piece thats completely perfect!”

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Posted 16 hours ago

“When I started looking for a custom ring, I saw several reviews across multiple social media platforms, so I reached out. Within a week They had the 3D design completed. They worked with me throughout the entire process giving me updates and allowing me to give all the input. I will absolutely come back when it's time to design our next ring.”

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Posted 16 hours ago

“The signet ring I ordered is now in my possession. It fits very well and look exactly as I wanted. Even better, I'd say. Team, I can't thank you enough for this exquisite artwork. So thanks again Ty, Dasha, Raquel, Janine and all others involved. I wish I knew your names. You should be proud of yourselfs. I appreciate your dedication, kindness and patience to work smoothly with your clients' demands. This is another form of art. Also I appreciate the wonderful presentation of the ring: boxes, certificates and all. Definitely I'll recommend your services to other potential customers. Keep it up, you're great! T. Frățilă-Felmer.”

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Posted 1 day ago

“My overall experience was fantastic. I got my fiancé her engagement ring and wedding band from CustomMade with the help of Simra. The process was easy, informative, and smooth. Will absolutely use CustomMade again.”

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Posted 1 day ago

“Very responsive and got my exact vision”

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Posted 2 days ago

“My experience with the creators was brilliant, they were very responsive and honest when I was asking for certain things. They were also very quick to respond to my messages and questions.”

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Posted 3 days ago

“My experience with custommade was amazing! I was able to design the engagement ring for fiancé with the help of Ashley on staff and she did a wonderful job giving me ideas and information to create my finance’s dream ring. She absolutely loves it and I was more than satisfied with the outcome of the ring. I highly recommend anyone to partner with custommade to make your dream ring. No scams, no ripoffs, only clear and helpful!”

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Posted 3 days ago

“The entire process was so easy and they were really amazing to work with. Such a beautiful piece and the engraving on the back of the pendant was easy to read and looks amazing. My wife absolutely loves it. Thank you for all your help in making this very special piece for us.”

CustomMade.com 5 star review on 27th November 2025

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Posted 4 days ago

“I am more than happy with my experience with Custom Made!! From my design plan, to the jewlery consultant to ask if they could make me a memorial ring in honor of my furbaby using her paw prints. To the design artist, who put my design into art. To the design lead, who put my design into a 3D model and making it become real! Then the final step with the production lead, making my design come to life! They were all very kind, empathetic and easy to work with. They kept in touch always, even though I live in the Pacific Northwest. They were open and honest from beginning to end about all aspects of the cost and designing of my memorial ring. Thank you all so much!”

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Posted 4 days ago

“This was such a wonderful experience! I had great customer service and process team throughout the process who were supportive, encouraging, excited with the plan, and very transparent with what to expect with each step and cost involved. They helped with recommendations in choosing the stones I wanted but ultimately the decision was mine with renderings to review and approve. The ring I imagined and wanted was the ring they developed and it was even more gorgeous than it looked in the photos! The whole process was pretty easy and the project timeline was accurate. 10/10 recommend making custom jewelry with Custom Made!!”

CustomMade.com 5 star review on 26th November 2025

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Posted 4 days ago

“I loved the process of designing our ring with CustomMade it was so easy and creative! We really enjoyed the entire process and the team made it intimate and special. Thank you CustomMade for helping design such a special momento!”

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Posted 6 days ago

“Everyone I contacted was so helpful and had great ideas and overall made it a very easy and amazing experience and the ring turned out beautifully”

CustomMade.com 5 star review on 23rd November 2025

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Posted 1 week ago

“CustomMade paired me with a project manager who was a delight to work with. I was kept up to date every step of the process, was given ample opportunities for input, and made the process both easy and fun. I love the how the final product (an engagement ring) turned out, and my fiancee loved it!”

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Posted 1 week ago

“The ring is so amazingly beautiful I couldn’t be happier and the experience of getting it done and made could not have been any easier or smoother”

CustomMade.com 5 star review on 22nd November 2025

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Posted 1 week ago

“It was great!”

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Posted 1 week ago

“Great team, made a dream the reality. For the customer, not pushy. Educational and got the ring to me in plenty of time for the big day. Look and fit perfectly. I’ve received nothing but amazed compliments about it.”

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Posted 1 week ago

“I had a phenomenal experience with custom made. The ring that was created for me was even more stunning than I could have imagined. The custom made team was extremely patient, accommodating and quick to respond. I was so impressed to see all the ideas I had come to life.”

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Posted 1 week ago

“Took a while but the ring looks nice”

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Posted 1 week ago

“The employees helping my partner and I design our engagement rings were phenomenal! They were prompt, caring, and worked with us to accomodate for our budget while still keeping the designs with our original scope. The rings turned out perfectly!”

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Posted 1 week ago

CustomMade.com is rated 5.0 based on 4,192 reviews