CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 5,002 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 5,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 2nd November 2026

KatieE

CustomMade Jewelers 5 star review on 24th August 2026

1763

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 3 years ago

“My experience was very good! I came in not really knowing what to expect. I took inspiration from my girlfriend’s Pinterest and they ran with it. We ended up having to change the whole design because my girlfriend’s friends said she would want a different look to it, And they were totally willing to redo the whole thing. It ended up looking really beautiful! And I am so excited to propose with the ring. I also was surprised by the box that it came in with all the items that we would need when proposing. It was soo cute! I am overall very happy with my experience!”

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Posted 19 hours ago

“We had the best experience. I had been to local jewelers who told me that what I wanted was not possible, and that it would be much more expensive, and they never quite got my vision right. CustomMade was incredible!!! My project manager was fantastic, she did an incredible job explaining to me my options and communicating between me and the design team. She helped me decide between styles I liked and was just so kind and very responsive. My ring is gorgeous, and in perfect condition, and made exactly the way we discussed. It is everything I could have wanted and more. We will definitely be returning customers for anything custom we want done in the future. 10/10”

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Posted 21 hours ago

“My experience with CustomMade was very smooth and easy! The project manager worked diligently to ensure I receive the exact product that I wanted, and the communication process was very quick as well!”

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Posted 22 hours ago

“Ring turned out exactly how I wanted. Very responsive staff who were quick to help me turn my ideas into drawings/ mock ups”

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Posted 1 day ago

“I ordered a custom made engagement ring, they helped me design it and worked with me through all the different iteration of the ring I had until we came up with the perfect 1 of a kind ring for my 1 of a kind fiance. There was a minor set back with stones being back ordered and we look at other option, by the time we decided the stones had arrived. The were very good at everything they did. I gave them a hard deadline even with the back order it arrived days before. The only thing I found difficult is they dont work the weekends so you dont get a response til the beginning of the week. I work weekends but I understand not everyone does and I like that there is a work life balance there. Overall my experience was amazing and I will definitely work with them again. One other note is the pictures and videos you so do not do it any justice. It is way more amazing in person. I won't spoil it but the packaging when it arrives is so amazing”

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Posted 1 day ago

“Great experience! Emily helped me every step of the way and the ring came out exactly as I imagined.”

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Posted 1 day ago

“Emily made this process incredibly simple and special. She took the time to make sure I was in love with what we were creating and she communicated in detail at every step and in between. CustomMade Jewelers is wonderful, trustworthy and I would happily use them again.”

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Posted 2 days ago

“Team was great and were able to put my ideas into the ring and she loved it. Thank you for the great work”

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Posted 3 days ago

“Absolutely wonderful! Every step of the design process was clear and well articulated and explained. And the ring came out absolutely beautiful!”

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Posted 4 days ago

“I greatly appreciated the effort and quality put forth by Custom Made, and I was especially appreciative about the professionalism and enthusiasm by Perris, my project manager for creating my rings.”

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Posted 5 days ago

“This was my third project with them and they have all been great and I’m waiting to start a fourth project with them.”

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Posted 5 days ago

“Worked with CustomMade to make this coffin cut ring and had a lovely time. They worked with me very directly and kept me updated through both messages and email through the whole process. Very happy with the results, and she said yes! I plan to work with them again for the wedding bands.”

CustomMade Jewelers 5 star review on 1st November 2026

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Posted 6 days ago

“They made it a very easy process without being limiting and did a great job at making quality product according to specifications and were also mindful of budget.”

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Posted 6 days ago

“I have had the best experience with CustomMade, they made the process so seamless and easy. The replys were so fast, they captured my idea to the T. They were so great at consitently commuticating what process the ring was at. April was so nice and helpful every step of the way. It can be kind of nerve-racking ordering such an expensive item online but this was worth every single penny. I have already recommended CustomMade to my friends!”

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Posted 1 week ago

“This team brought our dream to life! Communication was on point! I had no idea what kind of ring I wanted before we started this process. They sent me a few pictures of previous designs to pick out from. I picked which pictures I liked, and they somehow knew exactly what I liked from each picture. The process was so seamless and stress free. My ring is a little big, so they're 365-day resizing guarantee is so convenient.”

CustomMade Jewelers 5 star review on 29th October 2026

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Posted 1 week ago

“Easy process; top quality and great customer service!”

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Posted 1 week ago

“CustomMade Jewelers were awesome!! They were just what I needed when trying to find the perfect gift for my wife's 50th birthday. They worked with me to get the perfect gift for her. They listened to every wish I had and made it a reality. They offered me multiple options and the customer service couldn't have been more pleasant. I was sent updates of the entire process, including pictures and 3D renderings. My wife loved her CustomMade Jewelry and I'm very grateful I found this amazing company. Thank you so much!! I'll be back for sure.”

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Posted 1 week ago

“I cannot say enough amazing things about CustomMade! From beginning to end, the entire experience was absolutely incredible. Natalie was the sweetest and helped me through the entire process of creating my fiancée's ring. I can be pretty indecisive, but she was so patient, helped me work through my decisions, and took the time to explain everything so I could feel confident in my choices. I never felt rushed, and I truly appreciated all the care and support she provided along the way. The ring turned out absolutely STUNNING, even more beautiful than I could have imagined! The attention to detail is amazing, and I couldn't be happier with how everything came together. This ring means so much to us, and I'm so grateful to CustomMade and Natalie for helping make such an important moment in our lives even more special.”

CustomMade Jewelers 5 star review on 28th October 2026

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Posted 1 week ago

“Best experience ever! They took reference photos of my dream ring and made it true. They were absolutely amazing I will definitely be buying again in the future. I loved how much everything was double checked and al the steps it took to make sure I was good with everything. It was all well explained plus I love my wedding ring!! It turned out even better than the pictures.”

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Posted 1 week ago

“I wanted to replicate a bible scripture that was a tattoo on someone special who passed away. I didn't think it was possible. i did a goggle search and came across the custom made website. Christine, the project manger was in constant contact with me and 4 weeks after my initial request my necklace was delivered. The quality is honestly better than i thought and its everything i wanted and more. Would definitely refer this team to anyone looking for something timeless and one of a kind.”

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 5,002 reviews