CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,231 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,231 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

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Posted 2 years ago

“My experience was great! I went in with an idea of what I wanted, described it and it came to life! I was very indecisive and had to change it a lot because I had an idea pop into my head and everyone was so patient and willing to work with me”

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Posted 1 day ago

“Allison was very responsive and helpful to give insight and ideas to my project and came out beyond my expectations!”

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Posted 1 day ago

“This was one of the most important and incredible experiences I've had to go through. The process was well planned and managed from start to finish. I received the ring I designed and agreed on and everything is in perfect condition. Highly recommended”

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Posted 2 days ago

“I've used CustomMade 3 times now for 5 rings! They've always delivered on their commitments in a timely manner and the quality of the rings is top tier!! I love this company and will continue using them for years to come!”

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Posted 2 days ago

“CustomMade was amazing from start to finish! Their professionalism and honest communication were outstanding. Brian answered all my questions and offered great suggestions. We had a custom pendant made from our logo as a gift for a 40-year employee, and the final piece was absolutely beautiful, even better than I imagined. The whole experience was top-notch, and she loved it as much as I did. I’ll definitely use CustomMade again!”

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Posted 2 days ago

“Great services and responsive team.”

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Posted 2 days ago

“I contacted the Custommade team around a year ago after looking for ‘The’ ring for my partner. I found that while looking at rings in most stores that many were essentially the same and nothing was really popping out to me. When I reached out to team was super helpful and friendly from the very start. I didn’t feel pressured to accept any designs, it was all done at my pace which helps a lot when looking into such an important ring. The ring was everything I wanted for my partner and more. It looked identical from the 3D rendering that was sent in the design stage. Everyone was flexible and nothing was confirmed for the ring until I was 100% happy with it (not that it took very long to be happy). The process was easy and accomodating from the get go, especially as I am based overseas. Needless to say that my partner was very very happy with the ring and we are excited to use the crew again when we look into getting our wedding bands. If you are looking into getting a special piece for that special someone I highly recommend using these guys.”

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Posted 3 days ago

“They were super professional, timely, and created a custom ring that fit the exact image I had in my head. I proposed two weeks ago, she said yes and loves the ring! You cant go wrong!”

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Posted 3 days ago

“This was the best jewelry experience purchase I ever I had.”

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Posted 4 days ago

“My project was very sentimental to me and this business took the effort and time to make sure it was perfect! My ring turned out amazing.”

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Posted 4 days ago

“The team was very helpful and patient through the whole process. Thank you for making my dream engagement ring a reality!”

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Posted 6 days ago

“The experience was above and beyond anything I could have imagined. I started planning the ring in January 2025. CustomMade's designers etc. were incredibly flexible and patient. They went along with my super stretched out timeline, attended to my multiple re-design requests without any complaints or extra fees. The team helped me pick the most perfect diamond too. In general, everyone was unbelievably timely and kind. Thank you all so much. God Bless.”

CustomMade.com 5 star review on 17th December 2025

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Posted 1 week ago

“My wife is so happy with her Anniversary gift. She told me what she wanted and the talented artist at Custom Made made her dream come true. Worth every penny.”

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Posted 1 week ago

“all the staff i spoke with where absolutly amazing. the webpage was super easy to navigate and the step by step interface was super helpful in expectation managent.”

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Posted 1 week ago

“Used CustomMade to create a gift for my husband’s 40th birthday. Not only was I impressed with the quality of the ring and the presentation of how it was delivered, but the whole design process was so smooth. The team that I worked with was communicative and responsive. The updates from start to finish were excellent. I highly recommend! I would definitely use CustomMade again.”

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Posted 1 week ago

“This was the greatest choice I could have made for getting an engagement ring. The staff was absolutley wonderful to work with and they were super willing to make sure the ring was exactly what you wanted. The process was super straightforward and simple. I would recommend CustomMade to any and every one of my family and friends.”

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Posted 1 week ago

“I had a wonderful experience working with CustomMade. The process from start to finish was very smooth and straightforward. They explained every step of the process in detail. They took their time to show and explain all the options they had for different parts of the process such as styles, materials, and prices to be able to work with my budget and create the best product for me. I also received the necklace I ordered sooner than expected which was a huge plus and I absolutely loved the piece they made for me.”

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Posted 1 week ago

“I am very happy with my ring. It is exactly what I envisioned. I came to the table with a family crest drawing we designed ourselves and I wanted to turn it into a family signet ring, but with a modern twist, a art deco vibe, and without the bulkiness. The design process took a longer time than I expected. I had strong vision for the ring so I felt I stepped in to give pointed directions to the designer more than I should have. But we ultimately aligned and I was impressed with the final design and the ring itself.”

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Posted 1 week ago

“I had an amazing experience with CustomMade and couldn’t be happier with my engagement ring. Their website was very easy to use, and the entire process felt smooth from start to finish. The communication was excellent—I received regular updates, helpful feedback, and loved being able to see and approve the 3D model before the ring was made. Shipping was quick and completely painless, and the final ring exceeded my expectations. Overall, it was a great experience, and I wouldn’t hesitate to say I used CustomMade or recommend them to anyone looking for a custom engagement ring.”

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Posted 1 week ago

“I have used this service for the 2nd time and it was as good as the first. I highly recommend customMade for anyone who is wanting to gift someone something truly special. This team is phenomenal. I was constantly kept in the loop. They would respond to all my questions very quickly and most importantly, the collaboration part of it all was magical. The team really care about your idea and want to bring it to life as much as you do.”

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Posted 1 week ago

CustomMade.com is rated 5.0 based on 4,231 reviews