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CustomMade.com Reviews

5.0 Rating 2,906 Reviews

99 %

of reviewers recommend CustomMade.com

Company Reviews

5.0

Based on 2,906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th April 2024

CustomMade.com 5 star review on 24th April 2024

CustomMade.com 5 star review on 20th April 2024

CustomMade.com 5 star review on 20th April 2024

CustomMade.com 5 star review on 18th April 2024

CustomMade.com 5 star review on 18th April 2024

CustomMade.com 5 star review on 17th April 2024

1238

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

CustomMade.com 5 star review on 28th September 2023

Helpful Report

Posted 6 months ago

“CustomMade is such an amazing company to work with! I had an engagement ring and a wedding band made, and the process is outstanding. They communicate with you every step of the way and are very patient with your ideas and needs. I would highly recommend them if you are looking for something one of a kind.”

Posted 4 hours ago

“Amazing experience, customer service is fantastic, the ring is even better! The prices and options are way better than other online jewlery stores that say they offer "custom " rings. This site actually pairs you with a professional jewlery designer who will sketch multiple designs for you, let you modify and even generate a 3D model of your dream ring! Already recommended to 2 of my friends (one of which has already purchased his own through CustomMade)! They are also very considerate of your budget and do not try to upsell you. They find the perfect design and stone to fit your budget and go above and beyond to make sure it is exactly what you want before you even spend a penny! Thanks CustomMade and the team for my dream engagement Ring I could not have done it without you!”

CustomMade.com 5 star review on 24th April 2024

CustomMade.com 5 star review on 24th April 2024

Posted 1 day ago

“CustomMade was a great experience for designing and creating my partner's engagement ring. The team was very helpful and always provided timely communication. The process is so much different than typical ring shopping online, but if you're looking for something different than standard engagement rings, or want to add a personal touch to your jewelry then I would recommend CustomMade.”

Posted 1 day ago

“Custom Made did an amazing job at helping me create my fiance's wedding ring. Great prices! They always kept me updated on where my ring was in the process and helped me interpret my ideas for the ring to create something beautiful! I will definitely be recommending Custom Made to anyone I can.”

Posted 2 days ago

“Working with the designers at Custom Made was a fun and pleasant experience. They took my vague design ideas and created a beautiful, Custom engagement ring. They turned around quickly with any of small design changes I came up with. The shipping was very quick with signed reciving. The packaging was over the top professional. I would highly recommend working with them on any jewelry and would work with them in the future if necessary.”

Posted 2 days ago

“I did my engagement ring through custom made, then followed up with wedding bands. All of it was fantastic! Absolutely blown away by the end product. The process is very straightforward and enjoyable.”

Posted 2 days ago

“CustomMade was able to faithfully recreate identical replicas of the long-lost signet rings my parents originally created almost 70 years ago. Beautiful work.”

Posted 2 days ago

“Ring is beautiful. Great communication and wonderful service. Would highly recommend.”

Posted 3 days ago

“I loved the engagement ring we made for my fiancé, definitely recommend using custom made, they are perfect for making the perfect one of a kind ring for the person you love”

Posted 3 days ago

“I turned to CustomMade for my finance’s engagement ring when I couldn’t find exactly what I wanted elsewhere, and I’m so glad I did. Their step by step online process pairs you with experts who are super easy to work with. They are responsive and patient as you move thru the design process of describing your vision, sharing pics of inspiration if you have them, and sharing feedback as their experts draw and render your vision to bring it to life. They will iterate your design as much as needed until they get it exactly the way you want it. Lastly their diamond expert helped me find the perfect stone. They provide all the details about your stone and the ins and outs of diamond shopping. After working with some other big names in the industry CustomMade was by far the best and easiest to work with. They absolutely earned my trust and I will gladly turn to them in the future.”

Posted 4 days ago

“Working with the CustomMade team was great. At first, I had my doubts and spent some time looking up external reviews to see if there was any reviews or reports of this being a scam. I found nothing incriminating and eventually what convinced me to give them a shot was a series of random articles I found that had screenshots of the website. I could see the number of reviews increasing over time naturally, and a quick scan through the reviews showed that they weren't just being farmed by bots or outsourced from another country. Each review had a photo of the ring and had a very human feeling to them. Working with the team was also a blast. I tend to be both curious and indecisive and the team accommodated every one of my requests whenever I would ask. If I wanted to see the ring with more accents or different gems or a completely different design, they'd get back to me very quickly. Overall, I was surprised at the price of the ring being far less than I thought it would be and I would definitely recommend using their services to get your perfect ring. I've already recommended them to most of my colleague and I'd be happy to use their services again.”

Posted 4 days ago

“Couldnt be happier with the design, definitely a process to find a ring that would be perfect for my fiancée, but also was super easy to discuss changes and pricing from the beginning. 10/10 am chatting about this site every time someone asks about the ring.”

CustomMade.com 5 star review on 20th April 2024

Posted 5 days ago

“Very easy and streamlined process, price and lead time seemed reasonable for what I requested, end product turned out way better than I could have imagined.”

CustomMade.com 5 star review on 20th April 2024

Posted 5 days ago

“Great experience all the way around. They have a great process and they really hold your hand through every step and explain everything in great detail. They are also very responsive to any question you ask them.”

Posted 5 days ago

“The CustomMade team was professional, helpful, and efficient at every step of the design process. They accommodated all my requests and offered opinions and suggestions where necessary without taking over the design. The final product was as good as or better than I expected. I highly recommend CustomMade.”

Posted 6 days ago

“From start to finish they were more than helpful. They gave me continuous updates and made sure it was the ring I wanted at every step. I loved what they did.”

Posted 6 days ago

“We absolutely love the ring we recieved! The process was super easy and simple and they made sure it was absolutely perfect.”

Posted 6 days ago

“The Team was always quick to respond, and answered any questions I had through out the whole process. Overall I'm extremely happy with how the ring turned out! And so is the fiancé!”

CustomMade.com 5 star review on 18th April 2024

CustomMade.com 5 star review on 18th April 2024

Posted 1 week ago

“Great experience! Everyone i worked with was excellent. From the designers bring your concept to paper to the gem consultants and ring makers that brought the concept to life! They make you feel like you're part of the entire process and won't do anything until you are 100% satisfied with your ring. 10/10 would recommend!”

CustomMade.com 5 star review on 17th April 2024

Posted 1 week ago

“It was very stress free and easy to design and create a ring with them. She loves the ring. They was very helpful with any question or change in the design, would definitely recommend for any friend or family member planning in buying a ring in the future.”

CustomMade.com 5 star review on 17th April 2024

CustomMade.com 5 star review on 17th April 2024

Posted 1 week ago

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CustomMade.com is rated 5.0 based on 2,906 reviews