CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,771 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,771 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 18th August 2026

Kevin Forge

1757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade Jewelers 5 star review on 28th September 2023

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Posted 2 years ago

“They were quick to respond and made the ring exactly the way I wanted it. They were also great at helping find options to fit within my budget and still get the ring I wanted.”

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Posted 9 hours ago

“This is the best company I have ever worked with, from start to finish excellence. I knew I wanted to incorporate my Grandmother and Great Grandmother’s diamond rings into my fiancé’s ring, with a design that was uniquely US and Custom Made delivered. The design process was fun, quick, and each edit was full of communication and collaboration until it was perfect. FedEx temporarily lost my diamonds when I sent it up to Custom Made, and they jumped on phone calls with me until they got the local warehouse of FedEx and the rings were found just in time! It was a rushed order, but they delivered it perfectly on time and with the cutest gift boxes full of fun mementos. Of course she said YES, and we have tried so hard to capture the ring on camera to show off the details. I will be coming back here for the wedding rings and a few other pieces when the time is right. You were exactly what I needed, when I needed it. We got engaged in Scotland, so the Thistle was the perfect display to showcase the ring (when not on her finger!) Thank you.”

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Posted 1 day ago

“I had a great experience working with Grace. I was quite unsure going into this project and Grace had lots of patience and insight when helping me. I couldn't be more happy with the final product, it looks and feels like a wedding ring while also having a creative flair that is special to our relationship.”

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Posted 1 day ago

“I was super nervous and overwhelmed when i started looking for a ring for my girlfriend. I just happened to stumble across Custom Made and it was the luckiest thing that could have happened to me. The customer service was 10/10, even answering after hours and on weekends. The rep i worked with also made really good recommendations for me while still making sure i was the one leading the design. The process was simple the photos, videos, 3d designs, and shipping time were all 10/10. The quality turned out incredible and looked exactly like the photos and videos. Price is solid, paying half before and half after was nice as well. They even included additional things in the box the ring came with and also sent me a ring sizer.. like come on above and beyond x10. They care about their customers. If you truly love your partner and want them to have a special ring that you can say that you created specifically for them, there is no better place. Genuinely made this the best possible process i could have imagined and i truly could not recommend this more. 1000/10”

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Posted 1 day ago

“Great service and beautiful ring designed”

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Posted 2 days ago

“The whole process was super easy and the ring came out beautifully. Mine was on the simpler side but none the less, it's a gorgeous ring and they were great at reflecting my vision.”

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Posted 2 days ago

“The process was fantastic and easy, I came in with no experience with jewelry, but they were able to turn an idea into the perfect ring. I couldn’t recommend Custom Made more!”

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Posted 2 days ago

“This is the second time I have used CustomMade. My husband got my engagement and wedding rings from CustomMade, and I loved them so much, I got his from here, too! When we needed to make a replacement ring, CustomMade had all of our files saved from our original purchase, making the process smooth and easy. And just like before, the customer service was excellent.”

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Posted 2 days ago

“Great overall experience! Pauline as very patient with my request. Happy with the final outcome! Beware those import tariffs haha!”

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Posted 2 days ago

“The people I worked with were very knowledgeable and helped me with every question that I had along the way. I would highly recommend custom-made jewelers”

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Posted 4 days ago

“I had been looking for a place to get a ring in a custom style my fiance wanted and all the jewlery stores either couldn't accommodate my request or had cheap and tacky pre made rings on offer which I did not want. After looking online I found this vendor (CustomMade) and they were able to create a ring very close to what designs I had sent in and was able to get that made and delivered within a 6 week turnaround. I wanted a big diamond on gold ring that wasn't super flashy, but wasn't to subtle either and they struck the perfect balance and it worked well! So thank you guys for helping me get this right!”

CustomMade Jewelers 5 star review on 14th August 2026

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Posted 4 days ago

“Custom made is the best place to select your ring for your potential wife. Their team is so attentive and super helpful with everything. I am grateful I had Jordan the Project manager, helping me and her team. She was helping me guide, and understand the process through the whole way 1000% recommend people purchasing, and setting they’re wedding rings here.”

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Posted 4 days ago

“My experience with your process was very smooth and very helpful! The variety of ideas and options are amazing. Will definitely be back for additional jewelry!”

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Posted 4 days ago

“The whole process was made very easy by the project manager, they were very informative and helpful through out the entire process. I was kept informed through out the whole project and appreciated how responsive the project manager was to any questions I had.”

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Posted 4 days ago

“CustomMade was hands down the best decision I could have ever made when designing my fiancées ring! Their team did an outstanding job of communicating and working with me through all my questions, needs, and updates! The ring looked far better than I expected! My partner and I couldn’t be happier! Recommend wholeheartedly!”

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Posted 5 days ago

“Worth every cent of it. They gave me good options with price estimates, they helped me improve my set of ideas and reference pictures, they made a dream realistic.”

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Posted 5 days ago

“Fantastic work! I provided a simple image of my vision and they created custom cufflinks that were beautifully crafted and incredibly detailed. I worked with Janine and the communication was great, let me know what was happening every step of the way. The quality was excellent and the final product exceeded my expectations! They took my dream and turned it into a reality. I would definitely work with them again and highly recommend them to anyone looking for a custom piece of jewelry.”

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Posted 6 days ago

“I had my wife's wedding bands created with Custom Made Jewelers and we could not be happier. The team on the Custom Made Jewelers website were incredibly helpful and professional. I sent in measurements and pictures of her engagement ring and they ran with it! I had them build two rings that surrounded her engagement ring, I was nervous about the fit up, but they are perfect! Thank you, Custom Made!”

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Posted 1 week ago

“We worked together to make the perfect engangement ring.”

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Posted 1 week ago

“The process was long, but worth every second. Sam is a fantastic Project Manager. She helped me choose a design that fit my vision for the rings. She kept me up to date during the whole process, and kept my rings within my budget. My wife loves the rings very much.”

CustomMade Jewelers 5 star review on 11th August 2026

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 4,771 reviews