CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,032 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,032 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 16th September 2025

Griffin Welch

CustomMade.com 5 star review on 15th September 2025

Phillip Silvey

CustomMade.com 5 star review on 11th September 2025

Eirini Ka

Jake Heil

1707

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stephanie was absolutely amazing throughout the whole process. I knew a rough idea of what I wanted however Stephanie just seemed to understand before I even did myself. I was very nervous and struggled with some of the design images to understand the concepts but Stephanie talked me through this extensively and every word of what she said was more than accurate. The final design is even more perfect that what I thought it could ever be. High quality. Perfect design and continual support. Very happy and would recommend this service to any one. Thank you!”

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Posted 2 weeks ago

“Pros: Our consultant was super patient and helped me make the perfect band for my fiancé for a very reasonable price, they use the 3d model of the engagement ring when making the wedding band so they fit perfect together, fast replies and very clear process. Cons: Base price for mens rings are expensive compared to elsewhere, the ring comes in a big box that isn't marriage / proposal vibes Experience was so good tho that the cons didn’t really matter”

CustomMade.com 5 star review on 31st August 2025

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Posted 2 weeks ago

“I had a great experience and the whole team made sure my fiancé’s wedding ring would be perfect. They worked with my budget and made sure it was perfect. She did find it and since then has been enamored with it and can’t wait to be wearing it. I highly recommend!”

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Posted 2 weeks ago

“I worked with Ashley and now have my dream ring! I honestly didn’t give a lot to go off of but they somehow got exactly what I wanted. I was included every step of the way. I felt very involved. I would absolutely recommend you get your dream ring here!!!”

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Posted 2 weeks ago

“Great experience. The communication was A+ I love the way my pendant turned out. It's as close to the original as could be with only having photos. It's beautiful.”

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Posted 2 weeks ago

“Absolutely amazing experience. Everyone I worked with explained every step, good clear communication. The work they do is stellar. 10/10 recommend anyone to come here for anything custom.”

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Posted 2 weeks ago

“I took a leap of faith, when I selected CustomMade to craft my family coat of arms into a ring. Every step of the process, and there were many, was the utmost professional and customer service oriented experiences. When my ring arrived, I was blown away. It exceeded my expectations a hundred fold. When I wear it now, everyone stops me to look at it and ask about it. CustomMade’s quality, pricing, and follow through is outstanding. I could not recommend any higher. They are in a league of their own. YOU won’t be disappointed. You will be thrilled!!!”

CustomMade.com 5 star review on 29th August 2025

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Posted 2 weeks ago

“I bought my fiancé engagement ring and they made her vision come to life. For that reason I recently ordered a wedding band for it since we get married soon. Same thing they did exactly what she wanted. Not to mention they communicate so well through the whole process and always provide excellent customer service.”

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Posted 2 weeks ago

“Excellent customer service, helpful in all aspects as well and coming up with the perfect design to my description and then continuing to help tweak and modify till my design was perfect. Would definitely recommend to anyone wanting a custom masterpiece would 100% be coming back for more custom designs in the future. Thank you team for making this piece for my special moment coming soon.”

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Posted 2 weeks ago

“CustomMade was extremely professional and helpful throughout the entire process. Their site was very easy to navigate, and I never felt confused or left without answers. I’d especially like to recognize my jewelry expert, Emily, she was communicative, attentive, and made sure the idea I had became reality while staying within my budget. Thank you, CustomMade and Emily, for making this such an easy and enjoyable experience, I could not be happier with how the ring turned out!”

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Posted 2 weeks ago

“Overall working with custom made was an excellent experience. It was a very easy process and they were to make the perfect ring.”

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Posted 2 weeks ago

“From start to finish it was a great experience. I got great feedback and at each step visuals that helped me confidently make a decision or feel at ease with my decision.”

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Posted 2 weeks ago

“I had the best experience with CustomMade. I am absolutely blown away by the level of support, knowledge, and understanding the staff has. Emily was so amazing; walking us through the process, helping us figure out exactly what we wanted, and was so patient with us getting the payments finalized. I am absolutely blown away by the finalized ring and the level of quality in the stones. I am so grateful I chose to have my ring created through CustomMade.”

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Posted 2 weeks ago

“I had such a seamless and enjoyable experience working with Stephanie to design my ring. Every step was enjoyable and incredibly easy, especially for someone with no jewelry experience. The ring arrived exactly when they said it would, and the final product was absolutely perfect!”

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Posted 2 weeks ago

“Hello, My ring is a little too small. It's difficult to take off. Can you make an adjustment? Thank you.”

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Posted 2 weeks ago

“Great communication and great final product!!”

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Posted 2 weeks ago

“Truly one of the best customer service experiences I have ever had- I truly cannot say enough great things about Custom Made. I wanted to design a custom ring for my (now) wife, but brick and mortar stores charge insane rates for custom made jewelry. I was extremely hesitant to go through such an important and costly process completely online, but I am so glad that I did. The guidance and kindness from the Custom Made team was greatly appreciated, as the entire design process took roughly 6 months. About halfway through we had to restart the entire design from scratch due to my wife’s shifting preferences, but they seemed completely unbothered that I had wasted 2-3 months of their time. I found the center stone for the ring through another retailer, and they matched the price I had found. Once the ring was complete, it was only $10 off of my original budget goal, and they also offered to expand the time window I had to request edits free of charge (due to my proposal timeline). Truly an excellent company and an excellent team. As I said earlier I was skeptical on spending so much money through an online retailer, so once I received the ring I took it to two different brick and mortar jewelry retailers to have them verify the authenticity of the materials and check the craftsmanship. Everything was authentic and good to go, and one of the retailers went out of their way to say it was an extremely well made ring. I seriously cannot recommend them enough!”

CustomMade.com 5 star review on 26th August 2025

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Posted 3 weeks ago

“Verry good service helped me alot would buy from again”

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Posted 3 weeks ago

“I never thought in a million years, I would be able to pull this off without spending hours in a jewelry store. Instead I happened to stumble upon something I didn't even THINK was legit. Upon communicating and talking with the team more and more. They held their professionalism and gently walked me through this nervous wracking experience. The team I worked with made it fun to get creative, was very understanding of all my tweaks in details, and was very informative whenever I had a question about the process. Once I received the ring, I was greeted by a very fast delivery man with a big box. I thought to myself, a big box? That's weird. I opened it up and began to tear up. They had built a kit for me to propose. There was little things I didnt even think of like breath mints, to a little cheat sheet card so I don't stumble on my words when the moment comes. Not only did they bring my ideas to life for a unique and drop dead gorgeous ring for my girlfriend, hope to be fiancé. But they provided little things for me to make this process easier and smoother for me. The team I worked with really went above and beyond. I'll forever recommend Custommade to my peers. If I need anything in the future, I know I'll be taken care of!”

CustomMade.com 5 star review on 24th August 2025

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Posted 3 weeks ago

“I recently ordered a ring from Custom Made, and I couldn’t be happier with the entire experience. From start to finish, their customer service was absolutely outstanding. The team kept me updated throughout the process—confirming my order, sending progress updates, and making sure the sizing and design were exactly right. They were quick to respond to my questions and went above and beyond to make me feel confident about my purchase. When the ring arrived, it was even more beautiful than I imagined. The craftsmanship is flawless, and it was packaged so thoughtfully, with care and attention to detail that really shows how much pride they take in their work.”

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Posted 3 weeks ago

CustomMade.com is rated 5.0 based on 4,032 reviews