CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,870 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,870 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th June 2025

1676

Anonymous

Anonymous // 01/01/2019

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“This was such a cool process from beginning to end. I loved how i can taylor the ring to exactly what she wanted and approve it at the end once im happy. This is my go to for future rings for my fiance”

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Posted 2 weeks ago

“The team at Custommade was friendly, professional, transparent, fast, and excellent to work with every step of the way. In the year and a half I have worked with them, there were multiple redesigns, hiccups on my end with sourcing my own gems, and unforseen delays. Every step of the way they were understanding and worked with me to make the rings perfect, no pressure ever for me to get things done. Once the ring was presented to my Finace, and she said yes, she needed it resized and 2 of the gems removed (I thought they were more recessed, 100% on me, not custommade) and I am currently in the process of getting those changes made at no cost to myself and absolutely 0 hassle. They are an incredible team of people who make gorgeous jewlery and I will 100% be recommending them to anyone who will listen!”

CustomMade.com 5 star review on 11th June 2025

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Posted 2 weeks ago

“Working with CustomMade was a joy! The amount of care that went into our team was an experience I never had before. They were very clear and communicative the entire way. They were accommodating to our wants and needs, and I was pleasantly surprised at the how well the concept artist fully captured what we described and melded our inspo pics. I was astonished at how our actual rings turned out too, they looked exactly like the concept art! My husband and I are super happy with how everything turned out! We thought getting the rings of our dreams was going to be impossible and outlandishly priced, but I think we found a great medium. For those in Canada, I highly recommend CustomMade for those who can afford it. The tariff bill was quite high (which we knew going into this), but we think it was totally worth it. I also recommend for Canadian users to note that the price is in USD and not Canadian. So, as long as you take these two thing into account you're golden.”

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Posted 3 weeks ago

“I provided Custom Made with our company logo but asked to remove part of the text because I only wanted the artwork portion of our logo made into a pendant for an upcoming retiree. My plan is to use this same pendant for all future retirees. Since I had never worked with a company like this before, I had the usual concerns — is this legitimate, will it look how I envision it, what will the quality be? Thankfully, all my worries were completely put to rest. What I especially appreciate is their consistent communication. And by consistent, I don’t mean annoying or overwhelming — rather, in today’s world where companies say they’ll keep you updated but then go silent for weeks or even months, Custom Made was the exact opposite. They kept me informed every step of the way. I truly felt taken care of, like I was shopping at an upscale jewelry store. Of course, there’s always that moment of trust when you provide the final payment, hoping everything will turn out as promised. I was blown away! The necklace exceeded my expectations. Their customer service was impeccable, and the product was absolutely stunning — delivered right on schedule. I will definitely continue to use Custom Made and highly recommend them to anyone looking for a concierge-level experience.”

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Posted 3 weeks ago

“I had an awesome experience with CustomMade. At first I wasn’t sure if the site was legit but was quickly reassured by the teams quick responses and by the numerous 5 star reviews. The Team were brilliant in helping me design the perfect ring for my girlfriend. It was a seamless experience and I highly recommend it. I live in Australia too and the delivery worked with no problems at all.”

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Posted 3 weeks ago

“I have nothing but praise for CustomMade. My experience was near flawless. My agent was super responsive, helpful, and timely. I had them make my wife's engagement ring and now both of our wedding bands to match. Absolutely stunning! They worked with my timeline and were super patient when I felt things weren't "perfect" all the way up until they were!”

CustomMade.com 5 star review on 8th June 2025

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Posted 3 weeks ago

“Custommade was very professional and does great craftsmanship. My ring was exactly what I asked for and my fiancé absolutely loved it. Every detail I asked for was put into the design and they even went the extra mile to source a stone to be custom cut.”

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Posted 3 weeks ago

“My experience was smooth and quick for me! I knew what I was looking for and they were to easily able to provide just that!”

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Posted 3 weeks ago

“Custom Made exceeded all of my expectations and stands out as the best company I’ve ever worked with. From the very beginning, their team was incredibly helpful, going above and beyond to work within my budget while still crafting the ring of my dreams. Their communication was prompt and clear throughout the entire process, and I truly don’t have a single negative thing to say. What impressed me most—and ultimately solidified my trust in them—was their honesty during the production of my wife’s ring. At one point, a gemstone chipped during manufacturing, which caused a delay. Rather than glossing over the issue or leaving me in the dark, they were completely transparent and explained exactly what had happened. Their openness was both refreshing and commendable—especially considering they could have replaced the stone without saying a word, and I likely would never have known. Additionally, Custom Made was incredibly accommodating as I worked through my own timeline. They were patient when I needed to pause the process before placing a deposit, and they remained flexible and supportive every step of the way. Not only did they deliver two stunning rings, but they also did so at a price comparable to—or even better than—what you'd find at major retailers. I will gladly recommend Custom Made to anyone looking for exceptional service, craftsmanship, and integrity.”

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Posted 3 weeks ago

“Custommade has done a great job thus far helping me obtain the perfect ring for my soon to be fiance!”

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Posted 3 weeks ago

“I couldn’t be happier with my custom ring from CustomMade. The craftsmanship is exceptional, and the entire process, from design to delivery, was smooth and professional. The team was attentive to every detail and brought my vision to life beautifully. It’s a truly unique piece that I’ll treasure forever!”

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Posted 3 weeks ago

“Love this company, for their diligent work, and their responsive care throughout the process of custome designing, my class ring. I was utterly speechless regarding how attentive and ready to help me anytime I had questions or revisions. I would highly recommend Custome Made to anyone wanting any type of ring. I already have plans to get another ring. I took my ring to a Jostens rep to see their rings while wear my Custome made ring, and my 10 karat gold ring, with the personalized design, gold finish, amethysts crown, with the four cornered lab diamonds...my joint blew tge Josten rings off the table...the rep inquired about my ring, with amazement...I took it off and let her hold it...she remarked at the weight, thelook, design, and quality craftsmanship...she was an elder, she she gave me the quiet, "if you don't mind, how much did you pay for it question"...I told her, I paid a fair price for a personal treasure...she smiled, as she noticed the 10K stamp on tge inside...needless to say, she marveled at my ring...that was all I needed to know that my Custome Made ring had met the competition and their common familar confidence was crushed by my unique creative Custome Made dominance!”

CustomMade.com 5 star review on 7th June 2025

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Posted 3 weeks ago

“I was nervous about purchasing something "sight unseen," but those fears were quickly allayed by the constant, personal conversations I was able to have with the team creating my ring. Given we live in the age of bots, I was skeptical at first that I was actually chatting with a human, but again, that concern was short-lived. I was clearly communicating with a person who was taking a strong interest in my design. I was expecting "upselling" tactics, such as pressure to add additional inscriptions or embellishments, but this never happened. I received updates almost daily. When the design photos were sent, I wanted to make a small change that may have seemed trivial, but was important to me. The design team did not hesitate to make the change. When I needed shipment delayed slightly to ensure I'd be home to receive it, they paused the shipping to accommodate me. When the ring arrived, it was hand delivered and packaged beautifully. Everything about the process made me feel special, and was fitting for the importance of the occasion I was commemorating with the ring design. I strongly recommend CustomMade to anyone who wants to create a personalized class or signet ring.”

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Posted 3 weeks ago

“I had a great experience with CustomMade! They were helpful at every step of designing custom engagement rings for my partner and I. They made small tweaks to the design which really highlighted our personalities and added a unique touch to our rings, which is so important for a piece which you'll cherish your entire lifetime. I highly recommend their services!”

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Posted 3 weeks ago

“Very happy with the service and quality of product I recieved from CustomMade.”

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Posted 3 weeks ago

“I can’t thank CustomMade enough! I have zero complaints. CustomMade and its staff are professional, trustworthy, communicative and accommodating. All of my questions were answered promptly and thoroughly. CustomMade helped me design my partner’s dream ring!”

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Posted 3 weeks ago

“My experience with custom made was absolutely amazing. They were helpful every step of the way and really took my needs and concerns into consideration. They were always polite and did as many revisions as I needed to make sure the ring was perfect. I would definitely recommend their service.”

CustomMade.com 5 star review on 4th June 2025

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Posted 3 weeks ago

“Excellent service! Communication was provided every step of the way. Our piece turned out absolutely beautiful.”

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Posted 3 weeks ago

“Awesome communication and customer service throughout the whole process. Fast responses and always super helpful with questions. End product is everything that I wanted. The team repeatedly went above and beyond throughout my project. Highly recommend.”

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Posted 3 weeks ago

“Amazing experience with a great staff to answer any question or concern I had along the way. Would 100% recommend if you want to make the ring of your girls dreams. The piece came out amazing and was reasonably priced. Thank you to my team who helped me through this amazing process.”

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Posted 3 weeks ago

CustomMade.com is rated 5.0 based on 3,870 reviews