CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,727 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 27th July 2026

1745

Anonymous

Anonymous // 01/01/2019

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“I was honestly pretty skeptical about ordering an engagement ring online instead of going to a brick-and-mortar jeweler, but CustomMade completely won me over. From start to finish, the process was smooth, communication was always timely, and my design consultant, Johnathon, was outstanding. I somehow managed to completely change my mind halfway through and went in a completely different design direction, but he was patient, professional, and worked with me through every revision until it was exactly what I wanted. When the ring finally arrived, it looked even better in person, and after months of designing it, seeing the finished product was an incredible feeling. The craftsmanship is beautiful, and the customer service was just as impressive. Now I just have to do my part and make it through the proposal without dropping the ring haha. I couldn't be happier with the experience and would absolutely recommend CustomMade to anyone looking for both exceptional service and a beautiful, high-quality ring.”

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Posted 2 weeks ago

“Very easy. Gave a few inspiration pictures and a few minor adjustments and it the sketch was perfect! Finished quickly and delivered early. The box it is sent in is awesome. It’s very thoughtful and made the reveal very whimsical and moving.”

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Posted 2 weeks ago

“I couldn’t be happier with my custom silver ring and pendant. From the initial design discussion to the finished pieces, the craftsmanship and attention to detail were outstanding. Every feature I wanted was incorporated thoughtfully, and the final result feels both unique and timeless. The silver has a beautiful finish with crisp, clean details that really bring the design to life. The ring is comfortable enough to wear every day while still feeling substantial and well-made. The pendant complements it perfectly, with the same level of precision. The communication was fantastic.”

CustomMade Jewelers 5 star review on 14th July 2026

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Posted 2 weeks ago

“Communication throughout the entire manufacturing process was great. Custom Made ensured that what I envision was what would be made and my signet ring turned out perfectly. I’ll definitely purchase from Custom Made again.”

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Posted 2 weeks ago

“Absolute pleasure to work with throughout the process. Delivered a high quality piece that has become a daily wear.”

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Posted 2 weeks ago

“Working with CustomMade was extremely easy and enjoyable. I felt they really understood my vision and listened to my change requests during the design process. Would recommend to anyone!”

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Posted 2 weeks ago

“Enjoyable and easy from start to finish. Finished product was beautiful ring for my partner that we both love.”

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Posted 2 weeks ago

“The folks at CustomMade are the best!! From the initial consult and throughout the entire process the communication and service is top notch. I have had 2 rings made by them and I couldn’t be happier. If you are looking for a custom jeweler to help bring your vision to life CustomMade is it.”

CustomMade Jewelers 5 star review on 11th July 2026

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Posted 2 weeks ago

“My CustomMade experience was extremely smooth from the very beginning. Every step of this process was outlined clearly in the overview, which really helped. Each step was thoroughly discussed with me, and I was able to voice my opinions and concerns regarding the specifics of my piece. My consultant was amazing and addressed everything I asked about and even mentioned aspects I didn't have the foresight to ask about. I was incredibly happy to receive a sketch of the ring design, then a 3D rendering, and then images of the finished engagement ring, allowing me to adjust or ask about anything at each step. I also greatly appreciated the care that was put into the box that was sent with the ring, along with all the documents. This was an amazing experience, and I am incredibly happy with my piece!”

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Posted 2 weeks ago

“They were very helpful throughout the entire process. The ring came out exactly as planned and the price was fair.”

CustomMade Jewelers 5 star review on 10th July 2026

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Posted 2 weeks ago

“I have had three pieces made with CustomMade - an engagement ring and two wedding bands. I went into it with some vague thoughts about theme and design, and each time the people at CustomMade helped me refine the idea and make it consistent. The three rings are not identical but they are all connected, and together they tell the story of my wife and myself. It’s a very convenient way to get unique pieces made, and I’m very happy with the quality of the finished products. I recommend this company if you want something uniquely yours.”

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Posted 2 weeks ago

“This place is amazing, highly recommend the staff are patient and knowledgeable, the rings are perfect”

CustomMade Jewelers 5 star review on 9th July 2026

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Posted 2 weeks ago

“I wanted to give the love of my life a one of a kind ring tailor made for her. And she hasn't stopped saying how perfect it is!”

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Posted 2 weeks ago

“The rings are exactly what I was looking for. With the helpful guidance of Grace, one of the customer service techs, we were able to come to a design for a ring with an enhancer band. The process was easy! Setting a price range definitely helps with creating the ring of your dreams. Once the design was set it takes about 4-6 weeks to be delivered. Made a stunning set that will be worn daily. Thank you, Grace and thank you CustomMade for helping me design a ring set that will be with my family for generations to come!”

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Posted 2 weeks ago

“At first I wasn't so sure about getting this ring online but once I started the process and the project manager that was assigned to me named Maya was so very helpful and descriptive of the process I couldn't help but feel secure in going through with getting my ring here. They listened to my every request, answered any questions, and most importantly delivered on exactly what I was promised. I'm immensely happy with this phenomenal company and already have a friend getting her ring here as well on my recommendation. Don't second guess custommade, they are the real deal. I'm happily engaged and wouldn't be without them.”

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Posted 2 weeks ago

“They were amazing! My husband had a very specific design in mind and they executed perfectly! They also responded very fast to any changes or questions I had. And our package arrived early!”

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Posted 3 weeks ago

“The quality is perfect! I love it and the responses were timely and highly collaborative in the creative process. I look forward to commissioning again with them.”

CustomMade Jewelers 5 star review on 8th July 2026

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Posted 3 weeks ago

“Absolutely impressed with CustomMade! Their customer service is so communicative and informative. I never had to ask any questions or had any issues during the entire process. Would recommend to anyone wanting a custom engagement ring!”

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Posted 3 weeks ago

“I had a great experience. My project manager was quick to respond and super helpful. The sketches and renderings helped me to see exactly what the ring was going to look like. It turned out great!!”

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Posted 3 weeks ago

“The ring they made for me is exactly as they rendered it, and the quality was fantastic right down to the packaging. It was also done in a very timely manner. The team was super easy to work with and the setup on doing the design was very easy to navigate.”

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Posted 3 weeks ago

CustomMade Jewelers is rated 5.0 based on 4,727 reviews