"\r\n\r\nCustomMade\r\nAugust 21 2026\r\nHi Chris,\r\n\r\nThanks for sharing some ring details with us - can\u2019t wait to work with you on it! Before we dive in, is there anything else we should know about what kind of ring you\u2019re looking for, aside from what you\u2019ve already told us?\r\n\r\nAugust 21 2026\r\nYou\r\nI guess the only thing to tell is that she's from Assam, India and wants a ring of that design but much more modern and less prominent. I'll attach a photo to give an example of the types of rings they have there that she likes but doesn't like for herself.\r\n\r\nCustomMade\r\nAugust 21 2026\r\nThanks for replying! I've matched you up with a member of our project management team. They'll reach out to you soon to begin working on your project together. Check back here, or keep an eye on your email inbox for a message notification.\r\n\r\nWelcome\r\n\r\nMeet Your Project Manager\r\nYour project manager is your main point of contact, helping refine the details of your ring and working behind the scenes with our designers and production team. Our team typically responds within one business day.\r\n\r\n\r\nCharlotte V.\r\nJewelry Project Manager\r\n\r\nBoston, MA\r\n\r\nMonday to Friday, 9A-5P ET\r\n\r\nKey Details So Far\r\nHere are the key details we\u2019re starting from. If anything needs adjusting, you can message us anytime.\r\n\r\nCenter Stone: Diamond\r\nMetal Color: Yellow\r\nWhen You Need The Ring: Within 12 Months\r\nAugust 21 2026\r\nYou\r\nHeres the design that she likes the designs of but not the size or how loud it is\r\n\r\n1\r\nimage named Screenshot_20260624_035459_Google.jpg\r\nAugust 21 2026\r\nYou\r\nHi Charlotte\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nHi Chris! As you know, my name is Charlotte, and I'll be partnering with you to create this special piece for Tannaz. Welcome to CustomMade! :)\r\n\r\nThank you for sharing all of these details\u2014they're incredibly helpful.\r\n\r\nFirst off, I definitely see the direction you're going for, and it is absolutely stunning! It seems like Tannaz is drawn to free-flowing, intricate metalwork with some nature-inspired elements. It also looks like the main color palette you're envisioning is pink and yellow gold, which I think is a beautiful combination. You both have incredible taste!\r\n\r\nBefore I get started with one of our sketch artists, I'd love to get a better idea of the overall scale you're hoping for. I noticed a mix of inspiration images ranging from smaller, more delicate designs to much larger statement pieces. Are you envisioning the engagement ring being a bit more modest on its own, with the full three-piece ring set becoming more of a statement? Or are you hoping for the engagement ring itself to have a larger presence? We definitely want to design something she'll love, but also something that suits her lifestyle and feels comfortable for her to wear every day.\r\n\r\nI'm very excited to team up on this, Chris, and I look forward to hearing your thoughts!\r\n\r\nAugust 22 2026\r\nYou\r\nHi there, I'm excited to go through this process with you guys too.\r\n\r\nWhen it comes to the ring, at this stage I feel like I want her to have something that you can wear along with the rest of the set in the future comfortably. So something more along the lines of a delicate design would be great. I just would like the details to be clear without being too small to admire. She has got tiny fingers so that is also a factor.\r\n\r\nAparts from having it on the smaller side, I would like that detailing of the band to go a bit more beyond the main stone without making the band too thick around the sides and bottom.\r\n\r\nI apologise for any late replies. I am currently attempting to work as much as I can before my holiday with her as well as finish getting her birthday party set up. I will definitely be working on this as much as I can so that she can have the best ring possible.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThis all makes a lot of sense! We can absolutely take this direction for the engagement ring. I think that's the perfect place to start. I feel like I have a very solid idea of the direction for the ring, so I'll get started with our sketch team to have something drawn up for you. Sketches typically take a few business days to complete, and as soon as I have it ready, I'll send it right over for your review. Please always feel free to reach out with questions. Have a wonderful weekend!\r\n\r\nAugust 22 2026\r\nYou\r\nThank you very much. You too, have a great weekend.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThank you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nGreetings, Chris! I am very excited to share the initial concept sketch for the piece with you!\r\n\r\nIt looks like the artist took the liberty of also creating an enhancer band to go alongside the engagement ring. The whole set is absolutely stunning, but I really think the center ring captures that more minimal look, while adding the enhancer gives the piece a much bigger presence. It also gives Tannaz the flexibility to decide which look she'd like to wear on any given day.\r\n\r\nWe can absolutely adjust any of this however you'd like! What do you think?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 25 2026\r\nYou\r\nHi there, hope your weekend was good.\r\n\r\nWow, that looks incredible, I love the flower design and the inclusion of the diamonds within the petals.\r\n\r\nI absolutely love everything about it, it's just the one thing of the size it gets to. It feels like it's too big or too much, something a bit more laid back from this design maybe. The centre is perfect and the main part if the band is too. I just look at those extra vines going up and down and I think it may be too much.\r\n\r\nThe idea I'm getting from this is instead of having one strand coming from either side, it has a mirrored look with one of the top and one on the bottom.\r\n\r\nAs in keep the middle band, and then just have two vines either side of it with it staying close to the centre rather than reaching out. I want to leave as little space in between as possible.\r\n\r\nI hope this is coming across alright. Sorry if it's confusing. I'm not sure how to describe this change properly.\r\n\r\nThis looks amazing though. Looking foward to whatever we end up with.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nThis makes perfect sense, and I absolutely see what you're envisioning! I'll pass this feedback along to the sketch artist, and I'll send the next update as soon as I have it. Sketch revisions typically take a few business days, so I'll be back in touch soon! : )\r\n\r\nAugust 25 2026\r\nYou\r\nThat's fine. I'm loving the process and the communication. Thank you for this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHi Chris! I have the updated sketch for you to view, and I must say\u2014this ring set is absolutely stunning with the vines turning in like this to really frame that center ring! What do you think of this direction?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nYes, absolutely love this. The turning in is much better for the design I was looking for.\r\n\r\nI just would like to know if you believe it to be too big. I've mentioned that my girlfriends fingers are fairly small and I'm worried that it may be too wide.\r\n\r\nIs it at all possible to maybe instead of two large vines, what would the design look like with a few small vines popping out from the band every now and again. Not too big but enough to add that pattern. If that doesn't seem right I would then go back to this design but I wanted to see if it was possible. Thank you again for this\r\n\r\nAugust 26 2026\r\nYou\r\nOr reducing the vines to just small strokes out from the main band. The main band is perfect and I feel that too much is going on outside the main stone, the band, and the design of each part of that band.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThat is a fantastic question! You did mention that she has smaller hands, and I definitely want to prioritize making sure the size doesn't feel too flashy or overpowering. One thing that is really difficult during the sketch phase is visualizing the actual scale. Right now, this ring set looks rather large in the sketch, but it is actually quite small. The center pink sapphire that I currently have penciled into the design is only 3mm.\r\n\r\nWe can absolutely explore making everything smaller and more delicate, along with deciding what should be added or taken away, but I recommend that we start fine-tuning those details during our CAD design phase. This is where we can actually see the ring on a computer-generated hand to get a much better sense of the scale and proportions. I think once we see the true scale, it will be much easier to identify anything that still feels too overpowering and pull it back from there!\r\n\r\nWould you be open to making those additional design changes in our 3D models instead so that we can really visualize how everything will look?\r\n\r\nAugust 26 2026\r\nYou\r\nWow okay, I feel way off now that you've explained that. Yes it is very confusing with the scale of the sketch but now I feel it makes more sense.\r\n\r\nNo need to worry about that design change then, I think the 3D model would definitely help see that better.\r\n\r\nAs for the design change, I'm not sure it's necessary anymore, if it's something you feel is worth looking at then lets do that, otherwise let's leave that for the moment and focus on this design because I do love it.\r\n\r\nI just want to make sure of some things first. The first was that you said the center is a pink sapphire, I know we'll talk about stones in the future but making sure that this design will look good with a lab grown pink diamond.\r\n\r\nThe second is, again we will talk about the stone in the future, but I'm hoping to have the diamond be larger that the 3mm, maybe 5mm or 6mm. I like the size of these in the jewellery stores I've gone into in person so I can get some kind of visual in my hands.\r\n\r\nThank you for explaining all of this about the sketch. I felt so thrown off but now a bit more grounded.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThe sketch phase does this for everyone, so don't worry\u2014I totally get it! It is so hard to visualize small details when everything is blown up like this.\r\n\r\nNow hearing that you want a larger center stone, I actually do think seeing a revised sketch without the enhancer band would be helpful. I think that will really change the scale of things and allow us to focus more on the engagement ring itself. We can definitely explore a lab-created pink diamond in the center instead of the pink sapphire!\r\n\r\nLet me get to work with the sketch artist to give you another visual that focuses more on the engagement ring as the true highlight. I will be back with the next update as soon as I have it!\r\n\r\nThank you very much for being so communicative and detailed with your explanations. It is really helping me get closer to the right design for you and Tannaz! Talk soon! :)\r\n\r\nAugust 26 2026\r\nYou\r\nThank you very much. Looking foward to the revisions and seeing what comes from the artists next.\r\n\r\nThank you for being so understanding and helpful through this first phase and I hope to get more incredible designs and ideas from both your team and my friends. Loved all of this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nYou are so welcome!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHey Chris! I am so glad we were able to align on what you were ideally looking for with this piece because I think this update is incredible! I now have a 6mm lab-created pink diamond penciled in for the center stone and asked the artist to give the engagement ring a bit more presence on its own by adding an additional vine so that we could better envision it. What do you think of it?!\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nPerfect. Absolutely perfect Charlotte. I love it and I know she will too.\r\n\r\nMy friends have given me the same feedback of \"that's the one\" and \"she's going to love this\" so yes, very very very happy with this\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYaaay!! I am so happy to hear this. I completely agree!\r\n\r\nTo touch briefly on pricing, right now I have a 1\u20131.5ct lab-created pink diamond penciled in for the center stone, set in 14k yellow gold, and I am landing at a price range of roughly $3,200\u2013$4,100. That range is primarily due to the exact center diamond you choose once we get into diamond sourcing.\r\n\r\nIf that feels comfortable for you, then we are ready to move into our 3D design stage! This is where you'll be able to view the ring with accurate proportions, depth, texture, and angles, giving you a much clearer picture of how the finished piece will look. We can absolutely continue refining the details during this stage.\r\n\r\nTo begin creating the CAD renderings, we ask for a $100 deposit, which is applied toward the final cost of your ring. I'll follow this message with the deposit request. Once it's received, I'll send everything over to our CAD team so they can begin creating the renderings. Please let me know if you have any questions at all! I'm really excited to see this design in 3D!\r\n\r\nCompleted Payment\r\n\r\nDesign Deposit\r\nAmount: $100 USD\r\nDate Paid: September 3rd, 2026\r\nAugust 27 2026\r\nYou\r\nPerfect, great price range, exciting to doing all of this and to get the design underway. I'll put the design deposit down, next week after I get paid from work and then I'll be able to move ahead with everything.\r\n\r\nI am going on holiday with the girlfriend back to her home and family at the end of the year so I'm hoping that the 50% deposit will be done around the time that is needed too. But best believe me, you've got me hooked on this ring. I am in love with it.\r\n\r\nThank you so much to everyone for helping get this together.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nThat sounds fantastic! I look forward to continuing this design together. Please feel free to place the deposit whenever you are ready! The link will not expire. : )\r\n\r\nAugust 27 2026\r\nYou\r\nGreat to hear. I'll deposit it Thursday next week asap. Thank you for helping me through this process. Going to highly recommend you guys to everyone based on this process alone\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYou are so welcome, and thank you so much! I've genuinely enjoyed the process so far too.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nGood morning, Chris! Deposit has been received. Thank you!\r\n\r\nI'll send your design over to our CAD team so they can begin creating the 3D renderings. CAD renderings typically take about 5-6 business days to complete, and as soon as I receive them, I'll send them right over for your review.\r\n\r\nAs always, if any questions come to mind in the meantime, please don't hesitate to reach out. Talk soon!\r\n\r\nSeptember 3 2026\r\nYou\r\nGood morning, thank you very much, it felt like a very long week waiting for my payslip so I can do the deposit without any worries from Tannaz. Can't wait to see what it looks like. Thank you, have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nI bet it did! I am so excited to see how the first render comes out. Have a wonderful day! : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 8 2026\r\nGood morning, Chris! I hope you had a wonderful long weekend! I am so excited to share the initial renderings for Tannaz's ring with you! I cannot believe how stunning this concept is. What do you think? Are there any adjustments you would like to make?\r\n\r\n1\r\nimage named sample.741.jpg\r\n2\r\nimage named sample.737.jpg\r\n3\r\nimage named sample.740.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\nSeptember 9 2026\r\nYou\r\nGood morning Charlotte. I hope you had a great long weekend too. Looking at these images I just have one thing to say that I'm sure you'll be happy to hear... I love it, it's perfect, I have no adjustment or notes or anything other than amazement. It's perfect.\r\n\r\nSeptember 9 2026\r\nYou\r\nThe only thing is, I've changed my mind on the engraving. Tannaz has made it clear that the engravings should be saved for the wedding rings so I shouldn't do engraving on the engagement ring when I get it. Are we able to scrap that and call it a day on changes?\r\n\r\nSeptember 9 2026\r\nYou\r\nThank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nYaaay!! I am so happy to hear this! I completely agree. The piece is perfect!\r\n\r\nWe can absolutely remove the engraving. That is a very easy fix. With that said, we are on to finding the perfect pink diamond for Tannaz! This is one of my favorite parts of the process. I will get right to work with our gem specialist to find you a few options to choose from!\r\n\r\nI hope to have those ready for your review by the end of the day today or tomorrow. So exciting, Chris! Thank you so much for being such a pleasure to work with thus far. : )\r\n\r\nSeptember 9 2026\r\nYou\r\nAmazing. Can't wait to see the options. I'll be waiting eagerly.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nHi Chris! Our gem specialists were really on top of this one, so I'm excited to share the three beautiful diamonds they sourced for your ring! If you click on each stone, you'll be able to view a 360\u00b0 video along with additional images, specifications, and notes from our gem expert.\r\n\r\nAs you can see, these diamonds vary in color, and I genuinely think any one of them would look incredible in your design.\r\n\r\nTo help keep everything organized, here's where the total project price lands with each option:\r\n\r\nOption 1: $3,057\r\nOption 2: $3,242\r\nOption 3: $3,331\r\n\r\nI'd love to hear your thoughts! Is there one that stands out to you?\r\n\r\nOne quick note: these diamonds are listed on the open market, which means they can be purchased by another buyer at any time. I know you mentioned that you may not be looking to purchase the ring quite yet, but I wanted to provide you with all of the details in case you would like to move forward now.\r\n\r\nOnce your diamond is secured, we'll make one final update to the 3D model to reflect the exact dimensions of your chosen stone. From there, I would allow approximately five additional weeks for the ring to be completed. Would you like to move forward with the 50% deposit to secure one of these diamonds, or would you prefer to hold off for now?\r\n\r\nAs always, let me know if any questions come to mind!\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\n\r\nOption 2\r\nDiamond - Fancy Color - Lab Created\r\n1.52ct, cushion\r\nUSD 1,494\r\n\r\nOption 3\r\nDiamond - Fancy Color - Lab Created\r\n1.51ct, cushion\r\nUSD 1,583\r\nSeptember 9 2026\r\nYou\r\nHey, love the looks of all three but I think the first option definitely speaks more to her style and her character. I especially like how it matches the colour of the bow she wore on our third date. I love it, thank you so much.\r\n\r\nSeptember 9 2026\r\nYou\r\nI can put the 50% deposit down by the 3rd week of October\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nOkay!! I think the color of Option 1 is absolutely gorgeous. That sounds fantastic, Chris! Please place the deposit whenever you're ready.\r\n\r\nTo touch on the accent stones, since we haven't talked a ton about them yet, I recommend using natural light pink sapphires so that they closely match the color of Option 1. We aren't able to source pink diamonds in that very light pink color at the smaller sizes needed for this design, but the sapphires will give us the beautiful soft pink look we're going for. Does that work for you?\r\n\r\nSeptember 10 2026\r\nYou\r\nYep that sounds perfect. I think that would be the best option for the smaller stones.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nThat sounds perfect! Just so that you have the payment option available whenever you're ready, I'm going to send a deposit request over. This is really just for convenience, so please feel free to make the payment whenever the timing feels right for you. Just keep in mind that once the proposal is accepted and the deposit is made, I would still allow approximately 4\u20135 weeks for production and delivery.\r\n\r\nPlease let me know if you have any other questions. Otherwise, I look forward to getting started on the ring whenever you're ready! : )\r\n\r\nCompleted Payment\r\n\r\nSecure Your Gem\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nAmount Paid: $1,478.50 USD\r\nDate Paid: September 26th, 2026\r\nSeptember 11 2026\r\nYou\r\nGreat, thank you for having this ready, appreciate that. I should have it sorted before the end of October.\r\n\r\nThere's no worries timeline wise so the only thing I'm keeping my fingers crossed on is for the stone to stay available.\r\n\r\nLet me know if anything changes but I hope to talk more about the positives in a few weeks time.\r\n\r\nThank you.\r\n\r\nSeptember 11 2026\r\nYou\r\nWhile I get that sorted, I'm wondering if that 3d render with the new stone and no engraving is a possibility, if it take more time and money then no need to worry about doing it. I was just wondering so I can show our friend who will be helping with the proposal.\r\n\r\nThank you again\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 11 2026\r\nOf course! I can absolutely have the engraving removed for you. This stone has very similar dimensions and color to what is currently shown in the CAD, so I'll leave that as is, and it should look virtually identical. I will be back in a few business days with an updated rendering for you without the engraving. Have a wonderful weekend, Chris!\r\n\r\nSeptember 12 2026\r\nYou\r\nYou too Charlotte, thank you for having this done.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 12 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nGood morning, Chris! I hope that you had a wonderful weekend. I have the latest update to share with you, where we have removed the engraving from the piece. I look forward to hearing what your friend thinks of the ring! : )\r\n\r\n1\r\nimage named sample.2065.jpg\r\n2\r\nimage named sample.2047.jpg\r\n3\r\nimage named sample.741.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\n6\r\nimage named sample.740.jpg\r\nSeptember 14 2026\r\nYou\r\nHey there, hope you're weekend was great too. Thank you for this final render, it looks incredible. I'll make sure to get the deposit sorted before the end of October. Let me know if anything changes. Have a great day\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nSounds great! You too!\r\n\r\nSeptember 23 2026\r\nYou\r\nHi there Charlotte, hope you're weekend was great.\r\n\r\nI'm looking to be a bit of a pain...\r\n\r\nI know we've discussed it and I've gone back and forth with the idea but I'm quite certain about one more change I'd like to make. It's about an engraving. I don't need to see a 3d render but I'm wondering if it's still possible.\r\n\r\nWhat I'm looking to do for the engraving is\r\n\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nAs in \"I LOVE YOU\" which we will sometimes do the dots in ways that only we see and it occurred to me when going through old messages of ours.\r\n\r\nIf it's not possible that's okay, just don't want to step on toes before I pay the upcoming 50% deposit.\r\n\r\nThank you so much\r\n\r\n1\r\nimage named Screenshot_20260923_191732_Samsung Notes.jpg\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nHey Chris! You are not a pain at all! I absolutely love this direction for the engraving! It is so subtle, but it sounds like it has a lot of sentimental meaning for you. I will 100% have an updated set of renderings created for you so that you can see what it would look like. I should be back in just a few days with that update. Looking forward to seeing it! :)\r\n\r\nSeptember 23 2026\r\nYou\r\nThank you so so SO much for the hard work and effort. Can't wait.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nYou are so welcome : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nHey there, Chris! I have the engraving to show you, and I think this is so cool! Do you like it?\r\n\r\n1\r\nimage named sample.4387.jpg\r\nSeptember 26 2026\r\nYou\r\nAmazing. Exactly what I was looking for.\r\n\r\nOkay, well now that I am happy with everything, I'll send throught the 50% in the next few days. I got a few things sorted out so hopefully getting things done sooner\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nOkay that sounds fantastic! I cannot wait to see this ring completed!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nMorning, Chris! Deposit received. Thank you, and congratulations on officially purchasing the center diamond for Tannaz's ring! I will get one final CAD model that showcases the exact dimensions of the center diamond you chose. From there, I will touch base with you again with your final proposal before we officially begin production. I expect to have the final models ready for you within the next couple of days. I will talk to you soon!\r\n\r\nSeptember 29 2026\r\nYou\r\nThank you for helping get to this point, it's all very daunting sometimes and you and your team help immensely. Can't thank you enough.\r\n\r\nLooking foward to seeing the next steps.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nYou are so welcome! It truly was my pleasure, and I couldn't be more pleased with the design.\r\n\r\nOne quick note\u2014I was just notified by our gem specialist that upon ordering your exact center diamond, the supplier let us know that there is a very small chip on the culet of this particular pink diamond. The culet is the point at the very bottom of the stone. Small chips on the culet are considered an inclusion, but because it isn't visible in the photos, we wanted to make sure we mentioned it. We do not see any durability concerns with the small chip; however, we pride ourselves on being fully transparent with everything we do, so because this information was passed along to us, we wanted to make sure we passed it along to you as well.\r\n\r\nI am attaching an image circling the culet and the location of that small chip.\r\n\r\nWe have a couple of options from here. We can proceed with this exact diamond, as the color was quite perfect, or we can source another diamond with similar color and characteristics before proceeding. As a diamond specialist myself, I would also be happy to answer any additional questions you may have about it!\r\n\r\nWhich direction would you feel most comfortable going in?\r\n\r\n1\r\nimage named Screenshot 2026-09-29 at 10.27.32AM.png\r\nSeptember 30 2026\r\nYou\r\nHi there. wow that's unfortunate to find out but I agree with the \"it isn't visible in the photos\" because that means it won't be visible in person other than under magnification. I don't have a problem with this especially with your professional opinion. if you have any concerns about this for the test of time or future work then I would like to hear it but based on this alone, I am fine to continue with this process.\r\n\r\nif there was a diamond that is basically the same colour and same price then I would want to see that as a comparison but I'm okay with bypassing that extra hurdle.\r\n\r\nThank you for being clear about this with me. Really appreciate the honesty and integrity of your work.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for your response, Chris! I would be completely honest with you if I thought this chip would pose any issue with the stone at all. I truly believe this small inclusion causes no issues with the stone. Chipped culets, in my experience, are incredibly common. We just wanted to make sure you were aware of it before proceeding.\r\n\r\nWe will continue through the process, and I really appreciate your trust in me throughout all of this. It has been such a pleasure working with you!\r\n\r\nI will be back once I have those updated renders for you that showcase the correct dimensions of your center diamond, and then we will be ready to start making the ring! Talk soon. : )\r\n\r\nSeptember 30 2026\r\nYou\r\nThank you. This has been an excellent experience and I fully trust this process.\r\n\r\nI've also set things in motion for the proposal and the date I'm looking at will be the second week of March next year. Are you able to let me know if this is a reasonable timeline if I make that final payment on time. If not I can play around with another date, just wanting to get an idea for the future is all. Thanks\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nCongratulations on honing in on a proposal date! That is so exciting!\r\n\r\nRegarding the timeline, the ring will definitely be completed by then. Right now, I am having those final CAD models created to showcase your exact center diamond. Once those are completed in the next few days, we will be ready to start making the ring! Production should take approximately 4\u20136 weeks. Once the ring officially enters production, you will receive updates every step of the way.\r\n\r\nJust let me know if you have any other questions. Otherwise, I will be reaching out soon with those final renders!\r\n\r\nSeptember 30 2026\r\nYou\r\nSounds great. I'll let you do your think. Have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nOkay! :)\r\n\r\nHave a wonderful day! I look forward to sharing the next update with you very soon.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nGood morning, Chris! I am so happy to share that I have the final CAD models for Tannaz's ring, and I am ready to send over your final proposal! Once accepted, I will reach out once more to outline the next steps and what to expect as the ring moves into production. As you look everything over, please let me know if you have any additional questions at all!\r\n\r\nCompleted\r\n\r\nApprove For Production\r\nTannaz's Engagement Ring\r\nOrder #2342994 Tannaz's Engagement Ring\r\n\r\nMaterial: 14K Yellow Gold\r\nSize: 9.25 (US size)\r\nFinish for raised design components and object surface: Polished\r\nFinish for recessed\/engraved design components: Low texture\r\n\r\nCenter stone: Option #1 - 1.53ct Cushion Pink Diamond - Fancy Color - Lab Created - IGI-LG640427716\r\nAccent gems:\r\n4 x Round (Faceted) Pink Sapphire, 1.5x1.5mm (0.02ct), Light purplish pink, Grade: A, Treatment: H\r\n\r\nInclude inscription inside band :\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nQuantity: 1\r\n\r\nimage named sample.4852.jpg\r\nimage named sample.4853.jpg\r\nimage named sample.4854.jpg\r\nimage named sample.4855.jpg\r\nimage named sample.4856.jpg\r\nThese renderings represent the finalized model our production team will use to create your piece.\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nDate Approved: September 30th, 2026\r\nSeptember 30 2026\r\nYou\r\nHey Charlotte. Nope, all good. Very happy, very excited. Thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for accepting your final proposal, and congratulations on officially moving into production on Tannaz's ring! This has been such a fun project to be a part of, and I truly can't wait to see the finished piece come to life.\r\n\r\nAs your ring moves through each stage of production, you'll receive a series of progress updates. You may notice the estimated delivery date shift by a day or two along the way\u2014that's completely normal as the timeline updates with each production milestone. Right now, I'm seeing an estimated delivery window for mid-to-late November.\r\n\r\nIf you have any questions in the meantime, please don't hesitate to reach out. Otherwise, the next exciting update will be the final photos of the ring before it's shipped! Congratulations again!\r\n\r\nSeptember 30 2026\r\nYou\r\nAmazing. Perfect timing for delivery before we go away so it's less stress, so happy with this progress and excited for the photos.\r\n\r\nThank you for continuing to go out of your way to make this a perfect experience. Looking foward to each update. Fingers crossed for only positives.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 1 2026\r\nThat is fantastic! I am so happy that everything is working out perfectly. This has really been one of my favorite projects, and you have made this entire process so wonderful on my end as well. I'm looking forward to sharing the next updates on the ring with you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 23 2026\r\nHello, hello, Chris! Today is the day!!\r\n\r\nI have the final photos of Tannaz's ring to share with you, and I am truly beyond excited about how it turned out!\r\n\r\nAs a quick overview of what to expect from here:\r\n\r\nIn order to move forward and get your ring to you as soon as possible, please submit your final payment through your project overview screen. This will also give you the opportunity to confirm or update both your shipping address and payment information.\r\n\r\nOnce the final payment has been submitted, our shipping department will begin processing your order. As soon as your ring officially ships, you will receive an email with your tracking information. Shipping generally takes 1\u20135 business days from the time you receive that email. To ensure a safe and prompt delivery, we recommend shipping to an address where someone will be available to receive the piece directly. If you have any questions or concerns after receiving your piece, you can reach out to me here at any time.\r\n\r\nWith all of that said... what do you think?! I can't wait to hear! It is so perfect!!\r\n\r\n1\r\nimage named 2342994-1.jpg\r\n2\r\nimage named 2342994-3.jpg\r\n3\r\nimage named 2342994-4.jpg\r\n4\r\nimage named 2342994-5.jpg\r\n5\r\nimage named 2342994-7.jpg\r\n6\r\nimage named 2342994-6.jpg\r\nCompleted Payment\r\n\r\nFinal Payment\r\nAmount Paid: $1,553.50 USD\r\nDate Paid: October 23rd, 2026\r\nOctober 23 2026\r\nYou\r\nHi there, WOW! I absolutely love this. It's perfect and I can't stop looking at it.\r\n\r\nThank you so much for this work, thank you to everyone that did this project.\r\n\r\nI will be sending through the final payment right now. I hope it can all be organised and it will be here safe and sound for the evening I have planned.\r\n\r\nThank you thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nIt really came out so perfectly, and it makes me so happy to have been a part of creating such an important and special piece for you and Tannaz!\r\n\r\nI see that the ring has already shipped! I'll be watching the ring very closely as it makes its way to you, and I would love it if you could let me know once it arrives! I'll be eagerly waiting to hear what you think of it in person.\r\n\r\nThank you again, Chris, for being such a pleasure to work with at every stage of this process!\r\n\r\nOctober 24 2026\r\nYou\r\nAppreciate the love and effort you've put into everything and continuing once your work has completed. I'll be sure to keep you updated as well as coming back for future projects. Very exciting, thanks for it all.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nYou are so welcome. : D\r\n\r\nOctober 30 2026\r\nYou\r\nHi Charlotte. The ring has arrived. I was getting ready for work when she received the box and opened it but stopped when I saw the notification to what arrived. Luckily it's still a mystery but an funny one at that. It looks perfect and based on her other rings, it seems to be the perfect fit too. So happy with it and this process. Any photos from the proposal I'll be sure to send through and use for a review. All in due time.\r\n\r\nThank you so so so much for everything. I am in love with this ring and process and I know she'll be in love with this ring too. Thank you for bringing us closer together and closer to Forever. You have done an incredible job.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nHey Chris! This is the best news! Not only was it such a pleasure to help you, but the end result was spectacular. I am so happy for you both and I cannot wait to hear about the proposal. Please send pictures my way!\r\n\r\nIf you ever have any questions, need assistance, or decide you'd like to create another special piece in the future, I'll be here and happy to help.\r\n\r\nThank you again for letting me be a part of such a special moment! : D\r\n\r\nOctober 31 2026\r\nYou\r\nOh I will definitely be coming back to design future projects, no doubt. Hopefully we can come back and design wedding rings for both the missus and myself. Would love to have your work again.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nI would love that as well. : D\r\n\r\nCompleted\r\n\r\nThank You For Your Review\r\nWe\u2019ve shared your feedback with our team.\r\n\r\nWasn't sure about how to do the process but Charlotte and her team helped me understand each step of the process, listened to what I had to say, and answered every and all questions.\r\n\r\nDuring all the process, I went from fretting over what the ring would look like in person but it looks exactly the same as shown from the sketches, 3d designs, and then the professional photos.\r\n\r\nI feel that Charlotte has become an important part of my future fianc\u00e9 and my relationship because she was there for the intimate details of our love and turned that into our gorgeous diamond ring.\r\n\r\nWe will be using CustomeaMade's services again in the future for both the wedding bands and any future custom jewellery job.\r\n\r\nThank you for everything guys.\r\n\r\nWould absolutely recommend the services provided."
"\r\n\r\nCustomMade\r\nAugust 21 2026\r\nHi Chris,\r\n\r\nThanks for sharing some ring details with us - can\u2019t wait to work with you on it! Before we dive in, is there anything else we should know about what kind of ring you\u2019re looking for, aside from what you\u2019ve already told us?\r\n\r\nAugust 21 2026\r\nYou\r\nI guess the only thing to tell is that she's from Assam, India and wants a ring of that design but much more modern and less prominent. I'll attach a photo to give an example of the types of rings they have there that she likes but doesn't like for herself.\r\n\r\nCustomMade\r\nAugust 21 2026\r\nThanks for replying! I've matched you up with a member of our project management team. They'll reach out to you soon to begin working on your project together. Check back here, or keep an eye on your email inbox for a message notification.\r\n\r\nWelcome\r\n\r\nMeet Your Project Manager\r\nYour project manager is your main point of contact, helping refine the details of your ring and working behind the scenes with our designers and production team. Our team typically responds within one business day.\r\n\r\n\r\nCharlotte V.\r\nJewelry Project Manager\r\n\r\nBoston, MA\r\n\r\nMonday to Friday, 9A-5P ET\r\n\r\nKey Details So Far\r\nHere are the key details we\u2019re starting from. If anything needs adjusting, you can message us anytime.\r\n\r\nCenter Stone: Diamond\r\nMetal Color: Yellow\r\nWhen You Need The Ring: Within 12 Months\r\nAugust 21 2026\r\nYou\r\nHeres the design that she likes the designs of but not the size or how loud it is\r\n\r\n1\r\nimage named Screenshot_20260624_035459_Google.jpg\r\nAugust 21 2026\r\nYou\r\nHi Charlotte\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nHi Chris! As you know, my name is Charlotte, and I'll be partnering with you to create this special piece for Tannaz. Welcome to CustomMade! :)\r\n\r\nThank you for sharing all of these details\u2014they're incredibly helpful.\r\n\r\nFirst off, I definitely see the direction you're going for, and it is absolutely stunning! It seems like Tannaz is drawn to free-flowing, intricate metalwork with some nature-inspired elements. It also looks like the main color palette you're envisioning is pink and yellow gold, which I think is a beautiful combination. You both have incredible taste!\r\n\r\nBefore I get started with one of our sketch artists, I'd love to get a better idea of the overall scale you're hoping for. I noticed a mix of inspiration images ranging from smaller, more delicate designs to much larger statement pieces. Are you envisioning the engagement ring being a bit more modest on its own, with the full three-piece ring set becoming more of a statement? Or are you hoping for the engagement ring itself to have a larger presence? We definitely want to design something she'll love, but also something that suits her lifestyle and feels comfortable for her to wear every day.\r\n\r\nI'm very excited to team up on this, Chris, and I look forward to hearing your thoughts!\r\n\r\nAugust 22 2026\r\nYou\r\nHi there, I'm excited to go through this process with you guys too.\r\n\r\nWhen it comes to the ring, at this stage I feel like I want her to have something that you can wear along with the rest of the set in the future comfortably. So something more along the lines of a delicate design would be great. I just would like the details to be clear without being too small to admire. She has got tiny fingers so that is also a factor.\r\n\r\nAparts from having it on the smaller side, I would like that detailing of the band to go a bit more beyond the main stone without making the band too thick around the sides and bottom.\r\n\r\nI apologise for any late replies. I am currently attempting to work as much as I can before my holiday with her as well as finish getting her birthday party set up. I will definitely be working on this as much as I can so that she can have the best ring possible.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThis all makes a lot of sense! We can absolutely take this direction for the engagement ring. I think that's the perfect place to start. I feel like I have a very solid idea of the direction for the ring, so I'll get started with our sketch team to have something drawn up for you. Sketches typically take a few business days to complete, and as soon as I have it ready, I'll send it right over for your review. Please always feel free to reach out with questions. Have a wonderful weekend!\r\n\r\nAugust 22 2026\r\nYou\r\nThank you very much. You too, have a great weekend.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThank you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nGreetings, Chris! I am very excited to share the initial concept sketch for the piece with you!\r\n\r\nIt looks like the artist took the liberty of also creating an enhancer band to go alongside the engagement ring. The whole set is absolutely stunning, but I really think the center ring captures that more minimal look, while adding the enhancer gives the piece a much bigger presence. It also gives Tannaz the flexibility to decide which look she'd like to wear on any given day.\r\n\r\nWe can absolutely adjust any of this however you'd like! What do you think?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 25 2026\r\nYou\r\nHi there, hope your weekend was good.\r\n\r\nWow, that looks incredible, I love the flower design and the inclusion of the diamonds within the petals.\r\n\r\nI absolutely love everything about it, it's just the one thing of the size it gets to. It feels like it's too big or too much, something a bit more laid back from this design maybe. The centre is perfect and the main part if the band is too. I just look at those extra vines going up and down and I think it may be too much.\r\n\r\nThe idea I'm getting from this is instead of having one strand coming from either side, it has a mirrored look with one of the top and one on the bottom.\r\n\r\nAs in keep the middle band, and then just have two vines either side of it with it staying close to the centre rather than reaching out. I want to leave as little space in between as possible.\r\n\r\nI hope this is coming across alright. Sorry if it's confusing. I'm not sure how to describe this change properly.\r\n\r\nThis looks amazing though. Looking foward to whatever we end up with.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nThis makes perfect sense, and I absolutely see what you're envisioning! I'll pass this feedback along to the sketch artist, and I'll send the next update as soon as I have it. Sketch revisions typically take a few business days, so I'll be back in touch soon! : )\r\n\r\nAugust 25 2026\r\nYou\r\nThat's fine. I'm loving the process and the communication. Thank you for this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHi Chris! I have the updated sketch for you to view, and I must say\u2014this ring set is absolutely stunning with the vines turning in like this to really frame that center ring! What do you think of this direction?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nYes, absolutely love this. The turning in is much better for the design I was looking for.\r\n\r\nI just would like to know if you believe it to be too big. I've mentioned that my girlfriends fingers are fairly small and I'm worried that it may be too wide.\r\n\r\nIs it at all possible to maybe instead of two large vines, what would the design look like with a few small vines popping out from the band every now and again. Not too big but enough to add that pattern. If that doesn't seem right I would then go back to this design but I wanted to see if it was possible. Thank you again for this\r\n\r\nAugust 26 2026\r\nYou\r\nOr reducing the vines to just small strokes out from the main band. The main band is perfect and I feel that too much is going on outside the main stone, the band, and the design of each part of that band.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThat is a fantastic question! You did mention that she has smaller hands, and I definitely want to prioritize making sure the size doesn't feel too flashy or overpowering. One thing that is really difficult during the sketch phase is visualizing the actual scale. Right now, this ring set looks rather large in the sketch, but it is actually quite small. The center pink sapphire that I currently have penciled into the design is only 3mm.\r\n\r\nWe can absolutely explore making everything smaller and more delicate, along with deciding what should be added or taken away, but I recommend that we start fine-tuning those details during our CAD design phase. This is where we can actually see the ring on a computer-generated hand to get a much better sense of the scale and proportions. I think once we see the true scale, it will be much easier to identify anything that still feels too overpowering and pull it back from there!\r\n\r\nWould you be open to making those additional design changes in our 3D models instead so that we can really visualize how everything will look?\r\n\r\nAugust 26 2026\r\nYou\r\nWow okay, I feel way off now that you've explained that. Yes it is very confusing with the scale of the sketch but now I feel it makes more sense.\r\n\r\nNo need to worry about that design change then, I think the 3D model would definitely help see that better.\r\n\r\nAs for the design change, I'm not sure it's necessary anymore, if it's something you feel is worth looking at then lets do that, otherwise let's leave that for the moment and focus on this design because I do love it.\r\n\r\nI just want to make sure of some things first. The first was that you said the center is a pink sapphire, I know we'll talk about stones in the future but making sure that this design will look good with a lab grown pink diamond.\r\n\r\nThe second is, again we will talk about the stone in the future, but I'm hoping to have the diamond be larger that the 3mm, maybe 5mm or 6mm. I like the size of these in the jewellery stores I've gone into in person so I can get some kind of visual in my hands.\r\n\r\nThank you for explaining all of this about the sketch. I felt so thrown off but now a bit more grounded.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThe sketch phase does this for everyone, so don't worry\u2014I totally get it! It is so hard to visualize small details when everything is blown up like this.\r\n\r\nNow hearing that you want a larger center stone, I actually do think seeing a revised sketch without the enhancer band would be helpful. I think that will really change the scale of things and allow us to focus more on the engagement ring itself. We can definitely explore a lab-created pink diamond in the center instead of the pink sapphire!\r\n\r\nLet me get to work with the sketch artist to give you another visual that focuses more on the engagement ring as the true highlight. I will be back with the next update as soon as I have it!\r\n\r\nThank you very much for being so communicative and detailed with your explanations. It is really helping me get closer to the right design for you and Tannaz! Talk soon! :)\r\n\r\nAugust 26 2026\r\nYou\r\nThank you very much. Looking foward to the revisions and seeing what comes from the artists next.\r\n\r\nThank you for being so understanding and helpful through this first phase and I hope to get more incredible designs and ideas from both your team and my friends. Loved all of this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nYou are so welcome!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHey Chris! I am so glad we were able to align on what you were ideally looking for with this piece because I think this update is incredible! I now have a 6mm lab-created pink diamond penciled in for the center stone and asked the artist to give the engagement ring a bit more presence on its own by adding an additional vine so that we could better envision it. What do you think of it?!\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nPerfect. Absolutely perfect Charlotte. I love it and I know she will too.\r\n\r\nMy friends have given me the same feedback of \"that's the one\" and \"she's going to love this\" so yes, very very very happy with this\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYaaay!! I am so happy to hear this. I completely agree!\r\n\r\nTo touch briefly on pricing, right now I have a 1\u20131.5ct lab-created pink diamond penciled in for the center stone, set in 14k yellow gold, and I am landing at a price range of roughly $3,200\u2013$4,100. That range is primarily due to the exact center diamond you choose once we get into diamond sourcing.\r\n\r\nIf that feels comfortable for you, then we are ready to move into our 3D design stage! This is where you'll be able to view the ring with accurate proportions, depth, texture, and angles, giving you a much clearer picture of how the finished piece will look. We can absolutely continue refining the details during this stage.\r\n\r\nTo begin creating the CAD renderings, we ask for a $100 deposit, which is applied toward the final cost of your ring. I'll follow this message with the deposit request. Once it's received, I'll send everything over to our CAD team so they can begin creating the renderings. Please let me know if you have any questions at all! I'm really excited to see this design in 3D!\r\n\r\nCompleted Payment\r\n\r\nDesign Deposit\r\nAmount: $100 USD\r\nDate Paid: September 3rd, 2026\r\nAugust 27 2026\r\nYou\r\nPerfect, great price range, exciting to doing all of this and to get the design underway. I'll put the design deposit down, next week after I get paid from work and then I'll be able to move ahead with everything.\r\n\r\nI am going on holiday with the girlfriend back to her home and family at the end of the year so I'm hoping that the 50% deposit will be done around the time that is needed too. But best believe me, you've got me hooked on this ring. I am in love with it.\r\n\r\nThank you so much to everyone for helping get this together.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nThat sounds fantastic! I look forward to continuing this design together. Please feel free to place the deposit whenever you are ready! The link will not expire. : )\r\n\r\nAugust 27 2026\r\nYou\r\nGreat to hear. I'll deposit it Thursday next week asap. Thank you for helping me through this process. Going to highly recommend you guys to everyone based on this process alone\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYou are so welcome, and thank you so much! I've genuinely enjoyed the process so far too.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nGood morning, Chris! Deposit has been received. Thank you!\r\n\r\nI'll send your design over to our CAD team so they can begin creating the 3D renderings. CAD renderings typically take about 5-6 business days to complete, and as soon as I receive them, I'll send them right over for your review.\r\n\r\nAs always, if any questions come to mind in the meantime, please don't hesitate to reach out. Talk soon!\r\n\r\nSeptember 3 2026\r\nYou\r\nGood morning, thank you very much, it felt like a very long week waiting for my payslip so I can do the deposit without any worries from Tannaz. Can't wait to see what it looks like. Thank you, have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nI bet it did! I am so excited to see how the first render comes out. Have a wonderful day! : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 8 2026\r\nGood morning, Chris! I hope you had a wonderful long weekend! I am so excited to share the initial renderings for Tannaz's ring with you! I cannot believe how stunning this concept is. What do you think? Are there any adjustments you would like to make?\r\n\r\n1\r\nimage named sample.741.jpg\r\n2\r\nimage named sample.737.jpg\r\n3\r\nimage named sample.740.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\nSeptember 9 2026\r\nYou\r\nGood morning Charlotte. I hope you had a great long weekend too. Looking at these images I just have one thing to say that I'm sure you'll be happy to hear... I love it, it's perfect, I have no adjustment or notes or anything other than amazement. It's perfect.\r\n\r\nSeptember 9 2026\r\nYou\r\nThe only thing is, I've changed my mind on the engraving. Tannaz has made it clear that the engravings should be saved for the wedding rings so I shouldn't do engraving on the engagement ring when I get it. Are we able to scrap that and call it a day on changes?\r\n\r\nSeptember 9 2026\r\nYou\r\nThank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nYaaay!! I am so happy to hear this! I completely agree. The piece is perfect!\r\n\r\nWe can absolutely remove the engraving. That is a very easy fix. With that said, we are on to finding the perfect pink diamond for Tannaz! This is one of my favorite parts of the process. I will get right to work with our gem specialist to find you a few options to choose from!\r\n\r\nI hope to have those ready for your review by the end of the day today or tomorrow. So exciting, Chris! Thank you so much for being such a pleasure to work with thus far. : )\r\n\r\nSeptember 9 2026\r\nYou\r\nAmazing. Can't wait to see the options. I'll be waiting eagerly.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nHi Chris! Our gem specialists were really on top of this one, so I'm excited to share the three beautiful diamonds they sourced for your ring! If you click on each stone, you'll be able to view a 360\u00b0 video along with additional images, specifications, and notes from our gem expert.\r\n\r\nAs you can see, these diamonds vary in color, and I genuinely think any one of them would look incredible in your design.\r\n\r\nTo help keep everything organized, here's where the total project price lands with each option:\r\n\r\nOption 1: $3,057\r\nOption 2: $3,242\r\nOption 3: $3,331\r\n\r\nI'd love to hear your thoughts! Is there one that stands out to you?\r\n\r\nOne quick note: these diamonds are listed on the open market, which means they can be purchased by another buyer at any time. I know you mentioned that you may not be looking to purchase the ring quite yet, but I wanted to provide you with all of the details in case you would like to move forward now.\r\n\r\nOnce your diamond is secured, we'll make one final update to the 3D model to reflect the exact dimensions of your chosen stone. From there, I would allow approximately five additional weeks for the ring to be completed. Would you like to move forward with the 50% deposit to secure one of these diamonds, or would you prefer to hold off for now?\r\n\r\nAs always, let me know if any questions come to mind!\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\n\r\nOption 2\r\nDiamond - Fancy Color - Lab Created\r\n1.52ct, cushion\r\nUSD 1,494\r\n\r\nOption 3\r\nDiamond - Fancy Color - Lab Created\r\n1.51ct, cushion\r\nUSD 1,583\r\nSeptember 9 2026\r\nYou\r\nHey, love the looks of all three but I think the first option definitely speaks more to her style and her character. I especially like how it matches the colour of the bow she wore on our third date. I love it, thank you so much.\r\n\r\nSeptember 9 2026\r\nYou\r\nI can put the 50% deposit down by the 3rd week of October\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nOkay!! I think the color of Option 1 is absolutely gorgeous. That sounds fantastic, Chris! Please place the deposit whenever you're ready.\r\n\r\nTo touch on the accent stones, since we haven't talked a ton about them yet, I recommend using natural light pink sapphires so that they closely match the color of Option 1. We aren't able to source pink diamonds in that very light pink color at the smaller sizes needed for this design, but the sapphires will give us the beautiful soft pink look we're going for. Does that work for you?\r\n\r\nSeptember 10 2026\r\nYou\r\nYep that sounds perfect. I think that would be the best option for the smaller stones.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nThat sounds perfect! Just so that you have the payment option available whenever you're ready, I'm going to send a deposit request over. This is really just for convenience, so please feel free to make the payment whenever the timing feels right for you. Just keep in mind that once the proposal is accepted and the deposit is made, I would still allow approximately 4\u20135 weeks for production and delivery.\r\n\r\nPlease let me know if you have any other questions. Otherwise, I look forward to getting started on the ring whenever you're ready! : )\r\n\r\nCompleted Payment\r\n\r\nSecure Your Gem\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nAmount Paid: $1,478.50 USD\r\nDate Paid: September 26th, 2026\r\nSeptember 11 2026\r\nYou\r\nGreat, thank you for having this ready, appreciate that. I should have it sorted before the end of October.\r\n\r\nThere's no worries timeline wise so the only thing I'm keeping my fingers crossed on is for the stone to stay available.\r\n\r\nLet me know if anything changes but I hope to talk more about the positives in a few weeks time.\r\n\r\nThank you.\r\n\r\nSeptember 11 2026\r\nYou\r\nWhile I get that sorted, I'm wondering if that 3d render with the new stone and no engraving is a possibility, if it take more time and money then no need to worry about doing it. I was just wondering so I can show our friend who will be helping with the proposal.\r\n\r\nThank you again\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 11 2026\r\nOf course! I can absolutely have the engraving removed for you. This stone has very similar dimensions and color to what is currently shown in the CAD, so I'll leave that as is, and it should look virtually identical. I will be back in a few business days with an updated rendering for you without the engraving. Have a wonderful weekend, Chris!\r\n\r\nSeptember 12 2026\r\nYou\r\nYou too Charlotte, thank you for having this done.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 12 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nGood morning, Chris! I hope that you had a wonderful weekend. I have the latest update to share with you, where we have removed the engraving from the piece. I look forward to hearing what your friend thinks of the ring! : )\r\n\r\n1\r\nimage named sample.2065.jpg\r\n2\r\nimage named sample.2047.jpg\r\n3\r\nimage named sample.741.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\n6\r\nimage named sample.740.jpg\r\nSeptember 14 2026\r\nYou\r\nHey there, hope you're weekend was great too. Thank you for this final render, it looks incredible. I'll make sure to get the deposit sorted before the end of October. Let me know if anything changes. Have a great day\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nSounds great! You too!\r\n\r\nSeptember 23 2026\r\nYou\r\nHi there Charlotte, hope you're weekend was great.\r\n\r\nI'm looking to be a bit of a pain...\r\n\r\nI know we've discussed it and I've gone back and forth with the idea but I'm quite certain about one more change I'd like to make. It's about an engraving. I don't need to see a 3d render but I'm wondering if it's still possible.\r\n\r\nWhat I'm looking to do for the engraving is\r\n\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nAs in \"I LOVE YOU\" which we will sometimes do the dots in ways that only we see and it occurred to me when going through old messages of ours.\r\n\r\nIf it's not possible that's okay, just don't want to step on toes before I pay the upcoming 50% deposit.\r\n\r\nThank you so much\r\n\r\n1\r\nimage named Screenshot_20260923_191732_Samsung Notes.jpg\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nHey Chris! You are not a pain at all! I absolutely love this direction for the engraving! It is so subtle, but it sounds like it has a lot of sentimental meaning for you. I will 100% have an updated set of renderings created for you so that you can see what it would look like. I should be back in just a few days with that update. Looking forward to seeing it! :)\r\n\r\nSeptember 23 2026\r\nYou\r\nThank you so so SO much for the hard work and effort. Can't wait.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nYou are so welcome : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nHey there, Chris! I have the engraving to show you, and I think this is so cool! Do you like it?\r\n\r\n1\r\nimage named sample.4387.jpg\r\nSeptember 26 2026\r\nYou\r\nAmazing. Exactly what I was looking for.\r\n\r\nOkay, well now that I am happy with everything, I'll send throught the 50% in the next few days. I got a few things sorted out so hopefully getting things done sooner\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nOkay that sounds fantastic! I cannot wait to see this ring completed!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nMorning, Chris! Deposit received. Thank you, and congratulations on officially purchasing the center diamond for Tannaz's ring! I will get one final CAD model that showcases the exact dimensions of the center diamond you chose. From there, I will touch base with you again with your final proposal before we officially begin production. I expect to have the final models ready for you within the next couple of days. I will talk to you soon!\r\n\r\nSeptember 29 2026\r\nYou\r\nThank you for helping get to this point, it's all very daunting sometimes and you and your team help immensely. Can't thank you enough.\r\n\r\nLooking foward to seeing the next steps.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nYou are so welcome! It truly was my pleasure, and I couldn't be more pleased with the design.\r\n\r\nOne quick note\u2014I was just notified by our gem specialist that upon ordering your exact center diamond, the supplier let us know that there is a very small chip on the culet of this particular pink diamond. The culet is the point at the very bottom of the stone. Small chips on the culet are considered an inclusion, but because it isn't visible in the photos, we wanted to make sure we mentioned it. We do not see any durability concerns with the small chip; however, we pride ourselves on being fully transparent with everything we do, so because this information was passed along to us, we wanted to make sure we passed it along to you as well.\r\n\r\nI am attaching an image circling the culet and the location of that small chip.\r\n\r\nWe have a couple of options from here. We can proceed with this exact diamond, as the color was quite perfect, or we can source another diamond with similar color and characteristics before proceeding. As a diamond specialist myself, I would also be happy to answer any additional questions you may have about it!\r\n\r\nWhich direction would you feel most comfortable going in?\r\n\r\n1\r\nimage named Screenshot 2026-09-29 at 10.27.32AM.png\r\nSeptember 30 2026\r\nYou\r\nHi there. wow that's unfortunate to find out but I agree with the \"it isn't visible in the photos\" because that means it won't be visible in person other than under magnification. I don't have a problem with this especially with your professional opinion. if you have any concerns about this for the test of time or future work then I would like to hear it but based on this alone, I am fine to continue with this process.\r\n\r\nif there was a diamond that is basically the same colour and same price then I would want to see that as a comparison but I'm okay with bypassing that extra hurdle.\r\n\r\nThank you for being clear about this with me. Really appreciate the honesty and integrity of your work.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for your response, Chris! I would be completely honest with you if I thought this chip would pose any issue with the stone at all. I truly believe this small inclusion causes no issues with the stone. Chipped culets, in my experience, are incredibly common. We just wanted to make sure you were aware of it before proceeding.\r\n\r\nWe will continue through the process, and I really appreciate your trust in me throughout all of this. It has been such a pleasure working with you!\r\n\r\nI will be back once I have those updated renders for you that showcase the correct dimensions of your center diamond, and then we will be ready to start making the ring! Talk soon. : )\r\n\r\nSeptember 30 2026\r\nYou\r\nThank you. This has been an excellent experience and I fully trust this process.\r\n\r\nI've also set things in motion for the proposal and the date I'm looking at will be the second week of March next year. Are you able to let me know if this is a reasonable timeline if I make that final payment on time. If not I can play around with another date, just wanting to get an idea for the future is all. Thanks\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nCongratulations on honing in on a proposal date! That is so exciting!\r\n\r\nRegarding the timeline, the ring will definitely be completed by then. Right now, I am having those final CAD models created to showcase your exact center diamond. Once those are completed in the next few days, we will be ready to start making the ring! Production should take approximately 4\u20136 weeks. Once the ring officially enters production, you will receive updates every step of the way.\r\n\r\nJust let me know if you have any other questions. Otherwise, I will be reaching out soon with those final renders!\r\n\r\nSeptember 30 2026\r\nYou\r\nSounds great. I'll let you do your think. Have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nOkay! :)\r\n\r\nHave a wonderful day! I look forward to sharing the next update with you very soon.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nGood morning, Chris! I am so happy to share that I have the final CAD models for Tannaz's ring, and I am ready to send over your final proposal! Once accepted, I will reach out once more to outline the next steps and what to expect as the ring moves into production. As you look everything over, please let me know if you have any additional questions at all!\r\n\r\nCompleted\r\n\r\nApprove For Production\r\nTannaz's Engagement Ring\r\nOrder #2342994 Tannaz's Engagement Ring\r\n\r\nMaterial: 14K Yellow Gold\r\nSize: 9.25 (US size)\r\nFinish for raised design components and object surface: Polished\r\nFinish for recessed\/engraved design components: Low texture\r\n\r\nCenter stone: Option #1 - 1.53ct Cushion Pink Diamond - Fancy Color - Lab Created - IGI-LG640427716\r\nAccent gems:\r\n4 x Round (Faceted) Pink Sapphire, 1.5x1.5mm (0.02ct), Light purplish pink, Grade: A, Treatment: H\r\n\r\nInclude inscription inside band :\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nQuantity: 1\r\n\r\nimage named sample.4852.jpg\r\nimage named sample.4853.jpg\r\nimage named sample.4854.jpg\r\nimage named sample.4855.jpg\r\nimage named sample.4856.jpg\r\nThese renderings represent the finalized model our production team will use to create your piece.\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nDate Approved: September 30th, 2026\r\nSeptember 30 2026\r\nYou\r\nHey Charlotte. Nope, all good. Very happy, very excited. Thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for accepting your final proposal, and congratulations on officially moving into production on Tannaz's ring! This has been such a fun project to be a part of, and I truly can't wait to see the finished piece come to life.\r\n\r\nAs your ring moves through each stage of production, you'll receive a series of progress updates. You may notice the estimated delivery date shift by a day or two along the way\u2014that's completely normal as the timeline updates with each production milestone. Right now, I'm seeing an estimated delivery window for mid-to-late November.\r\n\r\nIf you have any questions in the meantime, please don't hesitate to reach out. Otherwise, the next exciting update will be the final photos of the ring before it's shipped! Congratulations again!\r\n\r\nSeptember 30 2026\r\nYou\r\nAmazing. Perfect timing for delivery before we go away so it's less stress, so happy with this progress and excited for the photos.\r\n\r\nThank you for continuing to go out of your way to make this a perfect experience. Looking foward to each update. Fingers crossed for only positives.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 1 2026\r\nThat is fantastic! I am so happy that everything is working out perfectly. This has really been one of my favorite projects, and you have made this entire process so wonderful on my end as well. I'm looking forward to sharing the next updates on the ring with you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 23 2026\r\nHello, hello, Chris! Today is the day!!\r\n\r\nI have the final photos of Tannaz's ring to share with you, and I am truly beyond excited about how it turned out!\r\n\r\nAs a quick overview of what to expect from here:\r\n\r\nIn order to move forward and get your ring to you as soon as possible, please submit your final payment through your project overview screen. This will also give you the opportunity to confirm or update both your shipping address and payment information.\r\n\r\nOnce the final payment has been submitted, our shipping department will begin processing your order. As soon as your ring officially ships, you will receive an email with your tracking information. Shipping generally takes 1\u20135 business days from the time you receive that email. To ensure a safe and prompt delivery, we recommend shipping to an address where someone will be available to receive the piece directly. If you have any questions or concerns after receiving your piece, you can reach out to me here at any time.\r\n\r\nWith all of that said... what do you think?! I can't wait to hear! It is so perfect!!\r\n\r\n1\r\nimage named 2342994-1.jpg\r\n2\r\nimage named 2342994-3.jpg\r\n3\r\nimage named 2342994-4.jpg\r\n4\r\nimage named 2342994-5.jpg\r\n5\r\nimage named 2342994-7.jpg\r\n6\r\nimage named 2342994-6.jpg\r\nCompleted Payment\r\n\r\nFinal Payment\r\nAmount Paid: $1,553.50 USD\r\nDate Paid: October 23rd, 2026\r\nOctober 23 2026\r\nYou\r\nHi there, WOW! I absolutely love this. It's perfect and I can't stop looking at it.\r\n\r\nThank you so much for this work, thank you to everyone that did this project.\r\n\r\nI will be sending through the final payment right now. I hope it can all be organised and it will be here safe and sound for the evening I have planned.\r\n\r\nThank you thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nIt really came out so perfectly, and it makes me so happy to have been a part of creating such an important and special piece for you and Tannaz!\r\n\r\nI see that the ring has already shipped! I'll be watching the ring very closely as it makes its way to you, and I would love it if you could let me know once it arrives! I'll be eagerly waiting to hear what you think of it in person.\r\n\r\nThank you again, Chris, for being such a pleasure to work with at every stage of this process!\r\n\r\nOctober 24 2026\r\nYou\r\nAppreciate the love and effort you've put into everything and continuing once your work has completed. I'll be sure to keep you updated as well as coming back for future projects. Very exciting, thanks for it all.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nYou are so welcome. : D\r\n\r\nOctober 30 2026\r\nYou\r\nHi Charlotte. The ring has arrived. I was getting ready for work when she received the box and opened it but stopped when I saw the notification to what arrived. Luckily it's still a mystery but an funny one at that. It looks perfect and based on her other rings, it seems to be the perfect fit too. So happy with it and this process. Any photos from the proposal I'll be sure to send through and use for a review. All in due time.\r\n\r\nThank you so so so much for everything. I am in love with this ring and process and I know she'll be in love with this ring too. Thank you for bringing us closer together and closer to Forever. You have done an incredible job.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nHey Chris! This is the best news! Not only was it such a pleasure to help you, but the end result was spectacular. I am so happy for you both and I cannot wait to hear about the proposal. Please send pictures my way!\r\n\r\nIf you ever have any questions, need assistance, or decide you'd like to create another special piece in the future, I'll be here and happy to help.\r\n\r\nThank you again for letting me be a part of such a special moment! : D\r\n\r\nOctober 31 2026\r\nYou\r\nOh I will definitely be coming back to design future projects, no doubt. Hopefully we can come back and design wedding rings for both the missus and myself. Would love to have your work again.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nI would love that as well. : D\r\n\r\nCompleted\r\n\r\nThank You For Your Review\r\nWe\u2019ve shared your feedback with our team.\r\n\r\nWasn't sure about how to do the process but Charlotte and her team helped me understand each step of the process, listened to what I had to say, and answered every and all questions.\r\n\r\nDuring all the process, I went from fretting over what the ring would look like in person but it looks exactly the same as shown from the sketches, 3d designs, and then the professional photos.\r\n\r\nI feel that Charlotte has become an important part of my future fianc\u00e9 and my relationship because she was there for the intimate details of our love and turned that into our gorgeous diamond ring.\r\n\r\nWe will be using CustomeaMade's services again in the future for both the wedding bands and any future custom jewellery job.\r\n\r\nThank you for everything guys.\r\n\r\nWould absolutely recommend the services provided."
"\r\n\r\nCustomMade\r\nAugust 21 2026\r\nHi Chris,\r\n\r\nThanks for sharing some ring details with us - can\u2019t wait to work with you on it! Before we dive in, is there anything else we should know about what kind of ring you\u2019re looking for, aside from what you\u2019ve already told us?\r\n\r\nAugust 21 2026\r\nYou\r\nI guess the only thing to tell is that she's from Assam, India and wants a ring of that design but much more modern and less prominent. I'll attach a photo to give an example of the types of rings they have there that she likes but doesn't like for herself.\r\n\r\nCustomMade\r\nAugust 21 2026\r\nThanks for replying! I've matched you up with a member of our project management team. They'll reach out to you soon to begin working on your project together. Check back here, or keep an eye on your email inbox for a message notification.\r\n\r\nWelcome\r\n\r\nMeet Your Project Manager\r\nYour project manager is your main point of contact, helping refine the details of your ring and working behind the scenes with our designers and production team. Our team typically responds within one business day.\r\n\r\n\r\nCharlotte V.\r\nJewelry Project Manager\r\n\r\nBoston, MA\r\n\r\nMonday to Friday, 9A-5P ET\r\n\r\nKey Details So Far\r\nHere are the key details we\u2019re starting from. If anything needs adjusting, you can message us anytime.\r\n\r\nCenter Stone: Diamond\r\nMetal Color: Yellow\r\nWhen You Need The Ring: Within 12 Months\r\nAugust 21 2026\r\nYou\r\nHeres the design that she likes the designs of but not the size or how loud it is\r\n\r\n1\r\nimage named Screenshot_20260624_035459_Google.jpg\r\nAugust 21 2026\r\nYou\r\nHi Charlotte\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nHi Chris! As you know, my name is Charlotte, and I'll be partnering with you to create this special piece for Tannaz. Welcome to CustomMade! :)\r\n\r\nThank you for sharing all of these details\u2014they're incredibly helpful.\r\n\r\nFirst off, I definitely see the direction you're going for, and it is absolutely stunning! It seems like Tannaz is drawn to free-flowing, intricate metalwork with some nature-inspired elements. It also looks like the main color palette you're envisioning is pink and yellow gold, which I think is a beautiful combination. You both have incredible taste!\r\n\r\nBefore I get started with one of our sketch artists, I'd love to get a better idea of the overall scale you're hoping for. I noticed a mix of inspiration images ranging from smaller, more delicate designs to much larger statement pieces. Are you envisioning the engagement ring being a bit more modest on its own, with the full three-piece ring set becoming more of a statement? Or are you hoping for the engagement ring itself to have a larger presence? We definitely want to design something she'll love, but also something that suits her lifestyle and feels comfortable for her to wear every day.\r\n\r\nI'm very excited to team up on this, Chris, and I look forward to hearing your thoughts!\r\n\r\nAugust 22 2026\r\nYou\r\nHi there, I'm excited to go through this process with you guys too.\r\n\r\nWhen it comes to the ring, at this stage I feel like I want her to have something that you can wear along with the rest of the set in the future comfortably. So something more along the lines of a delicate design would be great. I just would like the details to be clear without being too small to admire. She has got tiny fingers so that is also a factor.\r\n\r\nAparts from having it on the smaller side, I would like that detailing of the band to go a bit more beyond the main stone without making the band too thick around the sides and bottom.\r\n\r\nI apologise for any late replies. I am currently attempting to work as much as I can before my holiday with her as well as finish getting her birthday party set up. I will definitely be working on this as much as I can so that she can have the best ring possible.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThis all makes a lot of sense! We can absolutely take this direction for the engagement ring. I think that's the perfect place to start. I feel like I have a very solid idea of the direction for the ring, so I'll get started with our sketch team to have something drawn up for you. Sketches typically take a few business days to complete, and as soon as I have it ready, I'll send it right over for your review. Please always feel free to reach out with questions. Have a wonderful weekend!\r\n\r\nAugust 22 2026\r\nYou\r\nThank you very much. You too, have a great weekend.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThank you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nGreetings, Chris! I am very excited to share the initial concept sketch for the piece with you!\r\n\r\nIt looks like the artist took the liberty of also creating an enhancer band to go alongside the engagement ring. The whole set is absolutely stunning, but I really think the center ring captures that more minimal look, while adding the enhancer gives the piece a much bigger presence. It also gives Tannaz the flexibility to decide which look she'd like to wear on any given day.\r\n\r\nWe can absolutely adjust any of this however you'd like! What do you think?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 25 2026\r\nYou\r\nHi there, hope your weekend was good.\r\n\r\nWow, that looks incredible, I love the flower design and the inclusion of the diamonds within the petals.\r\n\r\nI absolutely love everything about it, it's just the one thing of the size it gets to. It feels like it's too big or too much, something a bit more laid back from this design maybe. The centre is perfect and the main part if the band is too. I just look at those extra vines going up and down and I think it may be too much.\r\n\r\nThe idea I'm getting from this is instead of having one strand coming from either side, it has a mirrored look with one of the top and one on the bottom.\r\n\r\nAs in keep the middle band, and then just have two vines either side of it with it staying close to the centre rather than reaching out. I want to leave as little space in between as possible.\r\n\r\nI hope this is coming across alright. Sorry if it's confusing. I'm not sure how to describe this change properly.\r\n\r\nThis looks amazing though. Looking foward to whatever we end up with.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nThis makes perfect sense, and I absolutely see what you're envisioning! I'll pass this feedback along to the sketch artist, and I'll send the next update as soon as I have it. Sketch revisions typically take a few business days, so I'll be back in touch soon! : )\r\n\r\nAugust 25 2026\r\nYou\r\nThat's fine. I'm loving the process and the communication. Thank you for this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHi Chris! I have the updated sketch for you to view, and I must say\u2014this ring set is absolutely stunning with the vines turning in like this to really frame that center ring! What do you think of this direction?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nYes, absolutely love this. The turning in is much better for the design I was looking for.\r\n\r\nI just would like to know if you believe it to be too big. I've mentioned that my girlfriends fingers are fairly small and I'm worried that it may be too wide.\r\n\r\nIs it at all possible to maybe instead of two large vines, what would the design look like with a few small vines popping out from the band every now and again. Not too big but enough to add that pattern. If that doesn't seem right I would then go back to this design but I wanted to see if it was possible. Thank you again for this\r\n\r\nAugust 26 2026\r\nYou\r\nOr reducing the vines to just small strokes out from the main band. The main band is perfect and I feel that too much is going on outside the main stone, the band, and the design of each part of that band.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThat is a fantastic question! You did mention that she has smaller hands, and I definitely want to prioritize making sure the size doesn't feel too flashy or overpowering. One thing that is really difficult during the sketch phase is visualizing the actual scale. Right now, this ring set looks rather large in the sketch, but it is actually quite small. The center pink sapphire that I currently have penciled into the design is only 3mm.\r\n\r\nWe can absolutely explore making everything smaller and more delicate, along with deciding what should be added or taken away, but I recommend that we start fine-tuning those details during our CAD design phase. This is where we can actually see the ring on a computer-generated hand to get a much better sense of the scale and proportions. I think once we see the true scale, it will be much easier to identify anything that still feels too overpowering and pull it back from there!\r\n\r\nWould you be open to making those additional design changes in our 3D models instead so that we can really visualize how everything will look?\r\n\r\nAugust 26 2026\r\nYou\r\nWow okay, I feel way off now that you've explained that. Yes it is very confusing with the scale of the sketch but now I feel it makes more sense.\r\n\r\nNo need to worry about that design change then, I think the 3D model would definitely help see that better.\r\n\r\nAs for the design change, I'm not sure it's necessary anymore, if it's something you feel is worth looking at then lets do that, otherwise let's leave that for the moment and focus on this design because I do love it.\r\n\r\nI just want to make sure of some things first. The first was that you said the center is a pink sapphire, I know we'll talk about stones in the future but making sure that this design will look good with a lab grown pink diamond.\r\n\r\nThe second is, again we will talk about the stone in the future, but I'm hoping to have the diamond be larger that the 3mm, maybe 5mm or 6mm. I like the size of these in the jewellery stores I've gone into in person so I can get some kind of visual in my hands.\r\n\r\nThank you for explaining all of this about the sketch. I felt so thrown off but now a bit more grounded.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThe sketch phase does this for everyone, so don't worry\u2014I totally get it! It is so hard to visualize small details when everything is blown up like this.\r\n\r\nNow hearing that you want a larger center stone, I actually do think seeing a revised sketch without the enhancer band would be helpful. I think that will really change the scale of things and allow us to focus more on the engagement ring itself. We can definitely explore a lab-created pink diamond in the center instead of the pink sapphire!\r\n\r\nLet me get to work with the sketch artist to give you another visual that focuses more on the engagement ring as the true highlight. I will be back with the next update as soon as I have it!\r\n\r\nThank you very much for being so communicative and detailed with your explanations. It is really helping me get closer to the right design for you and Tannaz! Talk soon! :)\r\n\r\nAugust 26 2026\r\nYou\r\nThank you very much. Looking foward to the revisions and seeing what comes from the artists next.\r\n\r\nThank you for being so understanding and helpful through this first phase and I hope to get more incredible designs and ideas from both your team and my friends. Loved all of this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nYou are so welcome!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHey Chris! I am so glad we were able to align on what you were ideally looking for with this piece because I think this update is incredible! I now have a 6mm lab-created pink diamond penciled in for the center stone and asked the artist to give the engagement ring a bit more presence on its own by adding an additional vine so that we could better envision it. What do you think of it?!\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nPerfect. Absolutely perfect Charlotte. I love it and I know she will too.\r\n\r\nMy friends have given me the same feedback of \"that's the one\" and \"she's going to love this\" so yes, very very very happy with this\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYaaay!! I am so happy to hear this. I completely agree!\r\n\r\nTo touch briefly on pricing, right now I have a 1\u20131.5ct lab-created pink diamond penciled in for the center stone, set in 14k yellow gold, and I am landing at a price range of roughly $3,200\u2013$4,100. That range is primarily due to the exact center diamond you choose once we get into diamond sourcing.\r\n\r\nIf that feels comfortable for you, then we are ready to move into our 3D design stage! This is where you'll be able to view the ring with accurate proportions, depth, texture, and angles, giving you a much clearer picture of how the finished piece will look. We can absolutely continue refining the details during this stage.\r\n\r\nTo begin creating the CAD renderings, we ask for a $100 deposit, which is applied toward the final cost of your ring. I'll follow this message with the deposit request. Once it's received, I'll send everything over to our CAD team so they can begin creating the renderings. Please let me know if you have any questions at all! I'm really excited to see this design in 3D!\r\n\r\nCompleted Payment\r\n\r\nDesign Deposit\r\nAmount: $100 USD\r\nDate Paid: September 3rd, 2026\r\nAugust 27 2026\r\nYou\r\nPerfect, great price range, exciting to doing all of this and to get the design underway. I'll put the design deposit down, next week after I get paid from work and then I'll be able to move ahead with everything.\r\n\r\nI am going on holiday with the girlfriend back to her home and family at the end of the year so I'm hoping that the 50% deposit will be done around the time that is needed too. But best believe me, you've got me hooked on this ring. I am in love with it.\r\n\r\nThank you so much to everyone for helping get this together.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nThat sounds fantastic! I look forward to continuing this design together. Please feel free to place the deposit whenever you are ready! The link will not expire. : )\r\n\r\nAugust 27 2026\r\nYou\r\nGreat to hear. I'll deposit it Thursday next week asap. Thank you for helping me through this process. Going to highly recommend you guys to everyone based on this process alone\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYou are so welcome, and thank you so much! I've genuinely enjoyed the process so far too.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nGood morning, Chris! Deposit has been received. Thank you!\r\n\r\nI'll send your design over to our CAD team so they can begin creating the 3D renderings. CAD renderings typically take about 5-6 business days to complete, and as soon as I receive them, I'll send them right over for your review.\r\n\r\nAs always, if any questions come to mind in the meantime, please don't hesitate to reach out. Talk soon!\r\n\r\nSeptember 3 2026\r\nYou\r\nGood morning, thank you very much, it felt like a very long week waiting for my payslip so I can do the deposit without any worries from Tannaz. Can't wait to see what it looks like. Thank you, have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nI bet it did! I am so excited to see how the first render comes out. Have a wonderful day! : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 8 2026\r\nGood morning, Chris! I hope you had a wonderful long weekend! I am so excited to share the initial renderings for Tannaz's ring with you! I cannot believe how stunning this concept is. What do you think? Are there any adjustments you would like to make?\r\n\r\n1\r\nimage named sample.741.jpg\r\n2\r\nimage named sample.737.jpg\r\n3\r\nimage named sample.740.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\nSeptember 9 2026\r\nYou\r\nGood morning Charlotte. I hope you had a great long weekend too. Looking at these images I just have one thing to say that I'm sure you'll be happy to hear... I love it, it's perfect, I have no adjustment or notes or anything other than amazement. It's perfect.\r\n\r\nSeptember 9 2026\r\nYou\r\nThe only thing is, I've changed my mind on the engraving. Tannaz has made it clear that the engravings should be saved for the wedding rings so I shouldn't do engraving on the engagement ring when I get it. Are we able to scrap that and call it a day on changes?\r\n\r\nSeptember 9 2026\r\nYou\r\nThank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nYaaay!! I am so happy to hear this! I completely agree. The piece is perfect!\r\n\r\nWe can absolutely remove the engraving. That is a very easy fix. With that said, we are on to finding the perfect pink diamond for Tannaz! This is one of my favorite parts of the process. I will get right to work with our gem specialist to find you a few options to choose from!\r\n\r\nI hope to have those ready for your review by the end of the day today or tomorrow. So exciting, Chris! Thank you so much for being such a pleasure to work with thus far. : )\r\n\r\nSeptember 9 2026\r\nYou\r\nAmazing. Can't wait to see the options. I'll be waiting eagerly.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nHi Chris! Our gem specialists were really on top of this one, so I'm excited to share the three beautiful diamonds they sourced for your ring! If you click on each stone, you'll be able to view a 360\u00b0 video along with additional images, specifications, and notes from our gem expert.\r\n\r\nAs you can see, these diamonds vary in color, and I genuinely think any one of them would look incredible in your design.\r\n\r\nTo help keep everything organized, here's where the total project price lands with each option:\r\n\r\nOption 1: $3,057\r\nOption 2: $3,242\r\nOption 3: $3,331\r\n\r\nI'd love to hear your thoughts! Is there one that stands out to you?\r\n\r\nOne quick note: these diamonds are listed on the open market, which means they can be purchased by another buyer at any time. I know you mentioned that you may not be looking to purchase the ring quite yet, but I wanted to provide you with all of the details in case you would like to move forward now.\r\n\r\nOnce your diamond is secured, we'll make one final update to the 3D model to reflect the exact dimensions of your chosen stone. From there, I would allow approximately five additional weeks for the ring to be completed. Would you like to move forward with the 50% deposit to secure one of these diamonds, or would you prefer to hold off for now?\r\n\r\nAs always, let me know if any questions come to mind!\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\n\r\nOption 2\r\nDiamond - Fancy Color - Lab Created\r\n1.52ct, cushion\r\nUSD 1,494\r\n\r\nOption 3\r\nDiamond - Fancy Color - Lab Created\r\n1.51ct, cushion\r\nUSD 1,583\r\nSeptember 9 2026\r\nYou\r\nHey, love the looks of all three but I think the first option definitely speaks more to her style and her character. I especially like how it matches the colour of the bow she wore on our third date. I love it, thank you so much.\r\n\r\nSeptember 9 2026\r\nYou\r\nI can put the 50% deposit down by the 3rd week of October\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nOkay!! I think the color of Option 1 is absolutely gorgeous. That sounds fantastic, Chris! Please place the deposit whenever you're ready.\r\n\r\nTo touch on the accent stones, since we haven't talked a ton about them yet, I recommend using natural light pink sapphires so that they closely match the color of Option 1. We aren't able to source pink diamonds in that very light pink color at the smaller sizes needed for this design, but the sapphires will give us the beautiful soft pink look we're going for. Does that work for you?\r\n\r\nSeptember 10 2026\r\nYou\r\nYep that sounds perfect. I think that would be the best option for the smaller stones.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nThat sounds perfect! Just so that you have the payment option available whenever you're ready, I'm going to send a deposit request over. This is really just for convenience, so please feel free to make the payment whenever the timing feels right for you. Just keep in mind that once the proposal is accepted and the deposit is made, I would still allow approximately 4\u20135 weeks for production and delivery.\r\n\r\nPlease let me know if you have any other questions. Otherwise, I look forward to getting started on the ring whenever you're ready! : )\r\n\r\nCompleted Payment\r\n\r\nSecure Your Gem\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nAmount Paid: $1,478.50 USD\r\nDate Paid: September 26th, 2026\r\nSeptember 11 2026\r\nYou\r\nGreat, thank you for having this ready, appreciate that. I should have it sorted before the end of October.\r\n\r\nThere's no worries timeline wise so the only thing I'm keeping my fingers crossed on is for the stone to stay available.\r\n\r\nLet me know if anything changes but I hope to talk more about the positives in a few weeks time.\r\n\r\nThank you.\r\n\r\nSeptember 11 2026\r\nYou\r\nWhile I get that sorted, I'm wondering if that 3d render with the new stone and no engraving is a possibility, if it take more time and money then no need to worry about doing it. I was just wondering so I can show our friend who will be helping with the proposal.\r\n\r\nThank you again\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 11 2026\r\nOf course! I can absolutely have the engraving removed for you. This stone has very similar dimensions and color to what is currently shown in the CAD, so I'll leave that as is, and it should look virtually identical. I will be back in a few business days with an updated rendering for you without the engraving. Have a wonderful weekend, Chris!\r\n\r\nSeptember 12 2026\r\nYou\r\nYou too Charlotte, thank you for having this done.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 12 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nGood morning, Chris! I hope that you had a wonderful weekend. I have the latest update to share with you, where we have removed the engraving from the piece. I look forward to hearing what your friend thinks of the ring! : )\r\n\r\n1\r\nimage named sample.2065.jpg\r\n2\r\nimage named sample.2047.jpg\r\n3\r\nimage named sample.741.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\n6\r\nimage named sample.740.jpg\r\nSeptember 14 2026\r\nYou\r\nHey there, hope you're weekend was great too. Thank you for this final render, it looks incredible. I'll make sure to get the deposit sorted before the end of October. Let me know if anything changes. Have a great day\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nSounds great! You too!\r\n\r\nSeptember 23 2026\r\nYou\r\nHi there Charlotte, hope you're weekend was great.\r\n\r\nI'm looking to be a bit of a pain...\r\n\r\nI know we've discussed it and I've gone back and forth with the idea but I'm quite certain about one more change I'd like to make. It's about an engraving. I don't need to see a 3d render but I'm wondering if it's still possible.\r\n\r\nWhat I'm looking to do for the engraving is\r\n\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nAs in \"I LOVE YOU\" which we will sometimes do the dots in ways that only we see and it occurred to me when going through old messages of ours.\r\n\r\nIf it's not possible that's okay, just don't want to step on toes before I pay the upcoming 50% deposit.\r\n\r\nThank you so much\r\n\r\n1\r\nimage named Screenshot_20260923_191732_Samsung Notes.jpg\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nHey Chris! You are not a pain at all! I absolutely love this direction for the engraving! It is so subtle, but it sounds like it has a lot of sentimental meaning for you. I will 100% have an updated set of renderings created for you so that you can see what it would look like. I should be back in just a few days with that update. Looking forward to seeing it! :)\r\n\r\nSeptember 23 2026\r\nYou\r\nThank you so so SO much for the hard work and effort. Can't wait.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nYou are so welcome : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nHey there, Chris! I have the engraving to show you, and I think this is so cool! Do you like it?\r\n\r\n1\r\nimage named sample.4387.jpg\r\nSeptember 26 2026\r\nYou\r\nAmazing. Exactly what I was looking for.\r\n\r\nOkay, well now that I am happy with everything, I'll send throught the 50% in the next few days. I got a few things sorted out so hopefully getting things done sooner\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nOkay that sounds fantastic! I cannot wait to see this ring completed!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nMorning, Chris! Deposit received. Thank you, and congratulations on officially purchasing the center diamond for Tannaz's ring! I will get one final CAD model that showcases the exact dimensions of the center diamond you chose. From there, I will touch base with you again with your final proposal before we officially begin production. I expect to have the final models ready for you within the next couple of days. I will talk to you soon!\r\n\r\nSeptember 29 2026\r\nYou\r\nThank you for helping get to this point, it's all very daunting sometimes and you and your team help immensely. Can't thank you enough.\r\n\r\nLooking foward to seeing the next steps.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nYou are so welcome! It truly was my pleasure, and I couldn't be more pleased with the design.\r\n\r\nOne quick note\u2014I was just notified by our gem specialist that upon ordering your exact center diamond, the supplier let us know that there is a very small chip on the culet of this particular pink diamond. The culet is the point at the very bottom of the stone. Small chips on the culet are considered an inclusion, but because it isn't visible in the photos, we wanted to make sure we mentioned it. We do not see any durability concerns with the small chip; however, we pride ourselves on being fully transparent with everything we do, so because this information was passed along to us, we wanted to make sure we passed it along to you as well.\r\n\r\nI am attaching an image circling the culet and the location of that small chip.\r\n\r\nWe have a couple of options from here. We can proceed with this exact diamond, as the color was quite perfect, or we can source another diamond with similar color and characteristics before proceeding. As a diamond specialist myself, I would also be happy to answer any additional questions you may have about it!\r\n\r\nWhich direction would you feel most comfortable going in?\r\n\r\n1\r\nimage named Screenshot 2026-09-29 at 10.27.32AM.png\r\nSeptember 30 2026\r\nYou\r\nHi there. wow that's unfortunate to find out but I agree with the \"it isn't visible in the photos\" because that means it won't be visible in person other than under magnification. I don't have a problem with this especially with your professional opinion. if you have any concerns about this for the test of time or future work then I would like to hear it but based on this alone, I am fine to continue with this process.\r\n\r\nif there was a diamond that is basically the same colour and same price then I would want to see that as a comparison but I'm okay with bypassing that extra hurdle.\r\n\r\nThank you for being clear about this with me. Really appreciate the honesty and integrity of your work.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for your response, Chris! I would be completely honest with you if I thought this chip would pose any issue with the stone at all. I truly believe this small inclusion causes no issues with the stone. Chipped culets, in my experience, are incredibly common. We just wanted to make sure you were aware of it before proceeding.\r\n\r\nWe will continue through the process, and I really appreciate your trust in me throughout all of this. It has been such a pleasure working with you!\r\n\r\nI will be back once I have those updated renders for you that showcase the correct dimensions of your center diamond, and then we will be ready to start making the ring! Talk soon. : )\r\n\r\nSeptember 30 2026\r\nYou\r\nThank you. This has been an excellent experience and I fully trust this process.\r\n\r\nI've also set things in motion for the proposal and the date I'm looking at will be the second week of March next year. Are you able to let me know if this is a reasonable timeline if I make that final payment on time. If not I can play around with another date, just wanting to get an idea for the future is all. Thanks\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nCongratulations on honing in on a proposal date! That is so exciting!\r\n\r\nRegarding the timeline, the ring will definitely be completed by then. Right now, I am having those final CAD models created to showcase your exact center diamond. Once those are completed in the next few days, we will be ready to start making the ring! Production should take approximately 4\u20136 weeks. Once the ring officially enters production, you will receive updates every step of the way.\r\n\r\nJust let me know if you have any other questions. Otherwise, I will be reaching out soon with those final renders!\r\n\r\nSeptember 30 2026\r\nYou\r\nSounds great. I'll let you do your think. Have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nOkay! :)\r\n\r\nHave a wonderful day! I look forward to sharing the next update with you very soon.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nGood morning, Chris! I am so happy to share that I have the final CAD models for Tannaz's ring, and I am ready to send over your final proposal! Once accepted, I will reach out once more to outline the next steps and what to expect as the ring moves into production. As you look everything over, please let me know if you have any additional questions at all!\r\n\r\nCompleted\r\n\r\nApprove For Production\r\nTannaz's Engagement Ring\r\nOrder #2342994 Tannaz's Engagement Ring\r\n\r\nMaterial: 14K Yellow Gold\r\nSize: 9.25 (US size)\r\nFinish for raised design components and object surface: Polished\r\nFinish for recessed\/engraved design components: Low texture\r\n\r\nCenter stone: Option #1 - 1.53ct Cushion Pink Diamond - Fancy Color - Lab Created - IGI-LG640427716\r\nAccent gems:\r\n4 x Round (Faceted) Pink Sapphire, 1.5x1.5mm (0.02ct), Light purplish pink, Grade: A, Treatment: H\r\n\r\nInclude inscription inside band :\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nQuantity: 1\r\n\r\nimage named sample.4852.jpg\r\nimage named sample.4853.jpg\r\nimage named sample.4854.jpg\r\nimage named sample.4855.jpg\r\nimage named sample.4856.jpg\r\nThese renderings represent the finalized model our production team will use to create your piece.\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nDate Approved: September 30th, 2026\r\nSeptember 30 2026\r\nYou\r\nHey Charlotte. Nope, all good. Very happy, very excited. Thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for accepting your final proposal, and congratulations on officially moving into production on Tannaz's ring! This has been such a fun project to be a part of, and I truly can't wait to see the finished piece come to life.\r\n\r\nAs your ring moves through each stage of production, you'll receive a series of progress updates. You may notice the estimated delivery date shift by a day or two along the way\u2014that's completely normal as the timeline updates with each production milestone. Right now, I'm seeing an estimated delivery window for mid-to-late November.\r\n\r\nIf you have any questions in the meantime, please don't hesitate to reach out. Otherwise, the next exciting update will be the final photos of the ring before it's shipped! Congratulations again!\r\n\r\nSeptember 30 2026\r\nYou\r\nAmazing. Perfect timing for delivery before we go away so it's less stress, so happy with this progress and excited for the photos.\r\n\r\nThank you for continuing to go out of your way to make this a perfect experience. Looking foward to each update. Fingers crossed for only positives.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 1 2026\r\nThat is fantastic! I am so happy that everything is working out perfectly. This has really been one of my favorite projects, and you have made this entire process so wonderful on my end as well. I'm looking forward to sharing the next updates on the ring with you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 23 2026\r\nHello, hello, Chris! Today is the day!!\r\n\r\nI have the final photos of Tannaz's ring to share with you, and I am truly beyond excited about how it turned out!\r\n\r\nAs a quick overview of what to expect from here:\r\n\r\nIn order to move forward and get your ring to you as soon as possible, please submit your final payment through your project overview screen. This will also give you the opportunity to confirm or update both your shipping address and payment information.\r\n\r\nOnce the final payment has been submitted, our shipping department will begin processing your order. As soon as your ring officially ships, you will receive an email with your tracking information. Shipping generally takes 1\u20135 business days from the time you receive that email. To ensure a safe and prompt delivery, we recommend shipping to an address where someone will be available to receive the piece directly. If you have any questions or concerns after receiving your piece, you can reach out to me here at any time.\r\n\r\nWith all of that said... what do you think?! I can't wait to hear! It is so perfect!!\r\n\r\n1\r\nimage named 2342994-1.jpg\r\n2\r\nimage named 2342994-3.jpg\r\n3\r\nimage named 2342994-4.jpg\r\n4\r\nimage named 2342994-5.jpg\r\n5\r\nimage named 2342994-7.jpg\r\n6\r\nimage named 2342994-6.jpg\r\nCompleted Payment\r\n\r\nFinal Payment\r\nAmount Paid: $1,553.50 USD\r\nDate Paid: October 23rd, 2026\r\nOctober 23 2026\r\nYou\r\nHi there, WOW! I absolutely love this. It's perfect and I can't stop looking at it.\r\n\r\nThank you so much for this work, thank you to everyone that did this project.\r\n\r\nI will be sending through the final payment right now. I hope it can all be organised and it will be here safe and sound for the evening I have planned.\r\n\r\nThank you thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nIt really came out so perfectly, and it makes me so happy to have been a part of creating such an important and special piece for you and Tannaz!\r\n\r\nI see that the ring has already shipped! I'll be watching the ring very closely as it makes its way to you, and I would love it if you could let me know once it arrives! I'll be eagerly waiting to hear what you think of it in person.\r\n\r\nThank you again, Chris, for being such a pleasure to work with at every stage of this process!\r\n\r\nOctober 24 2026\r\nYou\r\nAppreciate the love and effort you've put into everything and continuing once your work has completed. I'll be sure to keep you updated as well as coming back for future projects. Very exciting, thanks for it all.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nYou are so welcome. : D\r\n\r\nOctober 30 2026\r\nYou\r\nHi Charlotte. The ring has arrived. I was getting ready for work when she received the box and opened it but stopped when I saw the notification to what arrived. Luckily it's still a mystery but an funny one at that. It looks perfect and based on her other rings, it seems to be the perfect fit too. So happy with it and this process. Any photos from the proposal I'll be sure to send through and use for a review. All in due time.\r\n\r\nThank you so so so much for everything. I am in love with this ring and process and I know she'll be in love with this ring too. Thank you for bringing us closer together and closer to Forever. You have done an incredible job.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nHey Chris! This is the best news! Not only was it such a pleasure to help you, but the end result was spectacular. I am so happy for you both and I cannot wait to hear about the proposal. Please send pictures my way!\r\n\r\nIf you ever have any questions, need assistance, or decide you'd like to create another special piece in the future, I'll be here and happy to help.\r\n\r\nThank you again for letting me be a part of such a special moment! : D\r\n\r\nOctober 31 2026\r\nYou\r\nOh I will definitely be coming back to design future projects, no doubt. Hopefully we can come back and design wedding rings for both the missus and myself. Would love to have your work again.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nI would love that as well. : D\r\n\r\nCompleted\r\n\r\nThank You For Your Review\r\nWe\u2019ve shared your feedback with our team.\r\n\r\nWasn't sure about how to do the process but Charlotte and her team helped me understand each step of the process, listened to what I had to say, and answered every and all questions.\r\n\r\nDuring all the process, I went from fretting over what the ring would look like in person but it looks exactly the same as shown from the sketches, 3d designs, and then the professional photos.\r\n\r\nI feel that Charlotte has become an important part of my future fianc\u00e9 and my relationship because she was there for the intimate details of our love and turned that into our gorgeous diamond ring.\r\n\r\nWe will be using CustomeaMade's services again in the future for both the wedding bands and any future custom jewellery job.\r\n\r\nThank you for everything guys.\r\n\r\nWould absolutely recommend the services provided."
"\r\n\r\nCustomMade\r\nAugust 21 2026\r\nHi Chris,\r\n\r\nThanks for sharing some ring details with us - can\u2019t wait to work with you on it! Before we dive in, is there anything else we should know about what kind of ring you\u2019re looking for, aside from what you\u2019ve already told us?\r\n\r\nAugust 21 2026\r\nYou\r\nI guess the only thing to tell is that she's from Assam, India and wants a ring of that design but much more modern and less prominent. I'll attach a photo to give an example of the types of rings they have there that she likes but doesn't like for herself.\r\n\r\nCustomMade\r\nAugust 21 2026\r\nThanks for replying! I've matched you up with a member of our project management team. They'll reach out to you soon to begin working on your project together. Check back here, or keep an eye on your email inbox for a message notification.\r\n\r\nWelcome\r\n\r\nMeet Your Project Manager\r\nYour project manager is your main point of contact, helping refine the details of your ring and working behind the scenes with our designers and production team. Our team typically responds within one business day.\r\n\r\n\r\nCharlotte V.\r\nJewelry Project Manager\r\n\r\nBoston, MA\r\n\r\nMonday to Friday, 9A-5P ET\r\n\r\nKey Details So Far\r\nHere are the key details we\u2019re starting from. If anything needs adjusting, you can message us anytime.\r\n\r\nCenter Stone: Diamond\r\nMetal Color: Yellow\r\nWhen You Need The Ring: Within 12 Months\r\nAugust 21 2026\r\nYou\r\nHeres the design that she likes the designs of but not the size or how loud it is\r\n\r\n1\r\nimage named Screenshot_20260624_035459_Google.jpg\r\nAugust 21 2026\r\nYou\r\nHi Charlotte\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nHi Chris! As you know, my name is Charlotte, and I'll be partnering with you to create this special piece for Tannaz. Welcome to CustomMade! :)\r\n\r\nThank you for sharing all of these details\u2014they're incredibly helpful.\r\n\r\nFirst off, I definitely see the direction you're going for, and it is absolutely stunning! It seems like Tannaz is drawn to free-flowing, intricate metalwork with some nature-inspired elements. It also looks like the main color palette you're envisioning is pink and yellow gold, which I think is a beautiful combination. You both have incredible taste!\r\n\r\nBefore I get started with one of our sketch artists, I'd love to get a better idea of the overall scale you're hoping for. I noticed a mix of inspiration images ranging from smaller, more delicate designs to much larger statement pieces. Are you envisioning the engagement ring being a bit more modest on its own, with the full three-piece ring set becoming more of a statement? Or are you hoping for the engagement ring itself to have a larger presence? We definitely want to design something she'll love, but also something that suits her lifestyle and feels comfortable for her to wear every day.\r\n\r\nI'm very excited to team up on this, Chris, and I look forward to hearing your thoughts!\r\n\r\nAugust 22 2026\r\nYou\r\nHi there, I'm excited to go through this process with you guys too.\r\n\r\nWhen it comes to the ring, at this stage I feel like I want her to have something that you can wear along with the rest of the set in the future comfortably. So something more along the lines of a delicate design would be great. I just would like the details to be clear without being too small to admire. She has got tiny fingers so that is also a factor.\r\n\r\nAparts from having it on the smaller side, I would like that detailing of the band to go a bit more beyond the main stone without making the band too thick around the sides and bottom.\r\n\r\nI apologise for any late replies. I am currently attempting to work as much as I can before my holiday with her as well as finish getting her birthday party set up. I will definitely be working on this as much as I can so that she can have the best ring possible.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThis all makes a lot of sense! We can absolutely take this direction for the engagement ring. I think that's the perfect place to start. I feel like I have a very solid idea of the direction for the ring, so I'll get started with our sketch team to have something drawn up for you. Sketches typically take a few business days to complete, and as soon as I have it ready, I'll send it right over for your review. Please always feel free to reach out with questions. Have a wonderful weekend!\r\n\r\nAugust 22 2026\r\nYou\r\nThank you very much. You too, have a great weekend.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThank you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nGreetings, Chris! I am very excited to share the initial concept sketch for the piece with you!\r\n\r\nIt looks like the artist took the liberty of also creating an enhancer band to go alongside the engagement ring. The whole set is absolutely stunning, but I really think the center ring captures that more minimal look, while adding the enhancer gives the piece a much bigger presence. It also gives Tannaz the flexibility to decide which look she'd like to wear on any given day.\r\n\r\nWe can absolutely adjust any of this however you'd like! What do you think?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 25 2026\r\nYou\r\nHi there, hope your weekend was good.\r\n\r\nWow, that looks incredible, I love the flower design and the inclusion of the diamonds within the petals.\r\n\r\nI absolutely love everything about it, it's just the one thing of the size it gets to. It feels like it's too big or too much, something a bit more laid back from this design maybe. The centre is perfect and the main part if the band is too. I just look at those extra vines going up and down and I think it may be too much.\r\n\r\nThe idea I'm getting from this is instead of having one strand coming from either side, it has a mirrored look with one of the top and one on the bottom.\r\n\r\nAs in keep the middle band, and then just have two vines either side of it with it staying close to the centre rather than reaching out. I want to leave as little space in between as possible.\r\n\r\nI hope this is coming across alright. Sorry if it's confusing. I'm not sure how to describe this change properly.\r\n\r\nThis looks amazing though. Looking foward to whatever we end up with.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nThis makes perfect sense, and I absolutely see what you're envisioning! I'll pass this feedback along to the sketch artist, and I'll send the next update as soon as I have it. Sketch revisions typically take a few business days, so I'll be back in touch soon! : )\r\n\r\nAugust 25 2026\r\nYou\r\nThat's fine. I'm loving the process and the communication. Thank you for this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHi Chris! I have the updated sketch for you to view, and I must say\u2014this ring set is absolutely stunning with the vines turning in like this to really frame that center ring! What do you think of this direction?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nYes, absolutely love this. The turning in is much better for the design I was looking for.\r\n\r\nI just would like to know if you believe it to be too big. I've mentioned that my girlfriends fingers are fairly small and I'm worried that it may be too wide.\r\n\r\nIs it at all possible to maybe instead of two large vines, what would the design look like with a few small vines popping out from the band every now and again. Not too big but enough to add that pattern. If that doesn't seem right I would then go back to this design but I wanted to see if it was possible. Thank you again for this\r\n\r\nAugust 26 2026\r\nYou\r\nOr reducing the vines to just small strokes out from the main band. The main band is perfect and I feel that too much is going on outside the main stone, the band, and the design of each part of that band.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThat is a fantastic question! You did mention that she has smaller hands, and I definitely want to prioritize making sure the size doesn't feel too flashy or overpowering. One thing that is really difficult during the sketch phase is visualizing the actual scale. Right now, this ring set looks rather large in the sketch, but it is actually quite small. The center pink sapphire that I currently have penciled into the design is only 3mm.\r\n\r\nWe can absolutely explore making everything smaller and more delicate, along with deciding what should be added or taken away, but I recommend that we start fine-tuning those details during our CAD design phase. This is where we can actually see the ring on a computer-generated hand to get a much better sense of the scale and proportions. I think once we see the true scale, it will be much easier to identify anything that still feels too overpowering and pull it back from there!\r\n\r\nWould you be open to making those additional design changes in our 3D models instead so that we can really visualize how everything will look?\r\n\r\nAugust 26 2026\r\nYou\r\nWow okay, I feel way off now that you've explained that. Yes it is very confusing with the scale of the sketch but now I feel it makes more sense.\r\n\r\nNo need to worry about that design change then, I think the 3D model would definitely help see that better.\r\n\r\nAs for the design change, I'm not sure it's necessary anymore, if it's something you feel is worth looking at then lets do that, otherwise let's leave that for the moment and focus on this design because I do love it.\r\n\r\nI just want to make sure of some things first. The first was that you said the center is a pink sapphire, I know we'll talk about stones in the future but making sure that this design will look good with a lab grown pink diamond.\r\n\r\nThe second is, again we will talk about the stone in the future, but I'm hoping to have the diamond be larger that the 3mm, maybe 5mm or 6mm. I like the size of these in the jewellery stores I've gone into in person so I can get some kind of visual in my hands.\r\n\r\nThank you for explaining all of this about the sketch. I felt so thrown off but now a bit more grounded.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThe sketch phase does this for everyone, so don't worry\u2014I totally get it! It is so hard to visualize small details when everything is blown up like this.\r\n\r\nNow hearing that you want a larger center stone, I actually do think seeing a revised sketch without the enhancer band would be helpful. I think that will really change the scale of things and allow us to focus more on the engagement ring itself. We can definitely explore a lab-created pink diamond in the center instead of the pink sapphire!\r\n\r\nLet me get to work with the sketch artist to give you another visual that focuses more on the engagement ring as the true highlight. I will be back with the next update as soon as I have it!\r\n\r\nThank you very much for being so communicative and detailed with your explanations. It is really helping me get closer to the right design for you and Tannaz! Talk soon! :)\r\n\r\nAugust 26 2026\r\nYou\r\nThank you very much. Looking foward to the revisions and seeing what comes from the artists next.\r\n\r\nThank you for being so understanding and helpful through this first phase and I hope to get more incredible designs and ideas from both your team and my friends. Loved all of this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nYou are so welcome!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHey Chris! I am so glad we were able to align on what you were ideally looking for with this piece because I think this update is incredible! I now have a 6mm lab-created pink diamond penciled in for the center stone and asked the artist to give the engagement ring a bit more presence on its own by adding an additional vine so that we could better envision it. What do you think of it?!\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nPerfect. Absolutely perfect Charlotte. I love it and I know she will too.\r\n\r\nMy friends have given me the same feedback of \"that's the one\" and \"she's going to love this\" so yes, very very very happy with this\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYaaay!! I am so happy to hear this. I completely agree!\r\n\r\nTo touch briefly on pricing, right now I have a 1\u20131.5ct lab-created pink diamond penciled in for the center stone, set in 14k yellow gold, and I am landing at a price range of roughly $3,200\u2013$4,100. That range is primarily due to the exact center diamond you choose once we get into diamond sourcing.\r\n\r\nIf that feels comfortable for you, then we are ready to move into our 3D design stage! This is where you'll be able to view the ring with accurate proportions, depth, texture, and angles, giving you a much clearer picture of how the finished piece will look. We can absolutely continue refining the details during this stage.\r\n\r\nTo begin creating the CAD renderings, we ask for a $100 deposit, which is applied toward the final cost of your ring. I'll follow this message with the deposit request. Once it's received, I'll send everything over to our CAD team so they can begin creating the renderings. Please let me know if you have any questions at all! I'm really excited to see this design in 3D!\r\n\r\nCompleted Payment\r\n\r\nDesign Deposit\r\nAmount: $100 USD\r\nDate Paid: September 3rd, 2026\r\nAugust 27 2026\r\nYou\r\nPerfect, great price range, exciting to doing all of this and to get the design underway. I'll put the design deposit down, next week after I get paid from work and then I'll be able to move ahead with everything.\r\n\r\nI am going on holiday with the girlfriend back to her home and family at the end of the year so I'm hoping that the 50% deposit will be done around the time that is needed too. But best believe me, you've got me hooked on this ring. I am in love with it.\r\n\r\nThank you so much to everyone for helping get this together.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nThat sounds fantastic! I look forward to continuing this design together. Please feel free to place the deposit whenever you are ready! The link will not expire. : )\r\n\r\nAugust 27 2026\r\nYou\r\nGreat to hear. I'll deposit it Thursday next week asap. Thank you for helping me through this process. Going to highly recommend you guys to everyone based on this process alone\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYou are so welcome, and thank you so much! I've genuinely enjoyed the process so far too.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nGood morning, Chris! Deposit has been received. Thank you!\r\n\r\nI'll send your design over to our CAD team so they can begin creating the 3D renderings. CAD renderings typically take about 5-6 business days to complete, and as soon as I receive them, I'll send them right over for your review.\r\n\r\nAs always, if any questions come to mind in the meantime, please don't hesitate to reach out. Talk soon!\r\n\r\nSeptember 3 2026\r\nYou\r\nGood morning, thank you very much, it felt like a very long week waiting for my payslip so I can do the deposit without any worries from Tannaz. Can't wait to see what it looks like. Thank you, have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nI bet it did! I am so excited to see how the first render comes out. Have a wonderful day! : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 8 2026\r\nGood morning, Chris! I hope you had a wonderful long weekend! I am so excited to share the initial renderings for Tannaz's ring with you! I cannot believe how stunning this concept is. What do you think? Are there any adjustments you would like to make?\r\n\r\n1\r\nimage named sample.741.jpg\r\n2\r\nimage named sample.737.jpg\r\n3\r\nimage named sample.740.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\nSeptember 9 2026\r\nYou\r\nGood morning Charlotte. I hope you had a great long weekend too. Looking at these images I just have one thing to say that I'm sure you'll be happy to hear... I love it, it's perfect, I have no adjustment or notes or anything other than amazement. It's perfect.\r\n\r\nSeptember 9 2026\r\nYou\r\nThe only thing is, I've changed my mind on the engraving. Tannaz has made it clear that the engravings should be saved for the wedding rings so I shouldn't do engraving on the engagement ring when I get it. Are we able to scrap that and call it a day on changes?\r\n\r\nSeptember 9 2026\r\nYou\r\nThank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nYaaay!! I am so happy to hear this! I completely agree. The piece is perfect!\r\n\r\nWe can absolutely remove the engraving. That is a very easy fix. With that said, we are on to finding the perfect pink diamond for Tannaz! This is one of my favorite parts of the process. I will get right to work with our gem specialist to find you a few options to choose from!\r\n\r\nI hope to have those ready for your review by the end of the day today or tomorrow. So exciting, Chris! Thank you so much for being such a pleasure to work with thus far. : )\r\n\r\nSeptember 9 2026\r\nYou\r\nAmazing. Can't wait to see the options. I'll be waiting eagerly.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nHi Chris! Our gem specialists were really on top of this one, so I'm excited to share the three beautiful diamonds they sourced for your ring! If you click on each stone, you'll be able to view a 360\u00b0 video along with additional images, specifications, and notes from our gem expert.\r\n\r\nAs you can see, these diamonds vary in color, and I genuinely think any one of them would look incredible in your design.\r\n\r\nTo help keep everything organized, here's where the total project price lands with each option:\r\n\r\nOption 1: $3,057\r\nOption 2: $3,242\r\nOption 3: $3,331\r\n\r\nI'd love to hear your thoughts! Is there one that stands out to you?\r\n\r\nOne quick note: these diamonds are listed on the open market, which means they can be purchased by another buyer at any time. I know you mentioned that you may not be looking to purchase the ring quite yet, but I wanted to provide you with all of the details in case you would like to move forward now.\r\n\r\nOnce your diamond is secured, we'll make one final update to the 3D model to reflect the exact dimensions of your chosen stone. From there, I would allow approximately five additional weeks for the ring to be completed. Would you like to move forward with the 50% deposit to secure one of these diamonds, or would you prefer to hold off for now?\r\n\r\nAs always, let me know if any questions come to mind!\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\n\r\nOption 2\r\nDiamond - Fancy Color - Lab Created\r\n1.52ct, cushion\r\nUSD 1,494\r\n\r\nOption 3\r\nDiamond - Fancy Color - Lab Created\r\n1.51ct, cushion\r\nUSD 1,583\r\nSeptember 9 2026\r\nYou\r\nHey, love the looks of all three but I think the first option definitely speaks more to her style and her character. I especially like how it matches the colour of the bow she wore on our third date. I love it, thank you so much.\r\n\r\nSeptember 9 2026\r\nYou\r\nI can put the 50% deposit down by the 3rd week of October\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nOkay!! I think the color of Option 1 is absolutely gorgeous. That sounds fantastic, Chris! Please place the deposit whenever you're ready.\r\n\r\nTo touch on the accent stones, since we haven't talked a ton about them yet, I recommend using natural light pink sapphires so that they closely match the color of Option 1. We aren't able to source pink diamonds in that very light pink color at the smaller sizes needed for this design, but the sapphires will give us the beautiful soft pink look we're going for. Does that work for you?\r\n\r\nSeptember 10 2026\r\nYou\r\nYep that sounds perfect. I think that would be the best option for the smaller stones.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nThat sounds perfect! Just so that you have the payment option available whenever you're ready, I'm going to send a deposit request over. This is really just for convenience, so please feel free to make the payment whenever the timing feels right for you. Just keep in mind that once the proposal is accepted and the deposit is made, I would still allow approximately 4\u20135 weeks for production and delivery.\r\n\r\nPlease let me know if you have any other questions. Otherwise, I look forward to getting started on the ring whenever you're ready! : )\r\n\r\nCompleted Payment\r\n\r\nSecure Your Gem\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nAmount Paid: $1,478.50 USD\r\nDate Paid: September 26th, 2026\r\nSeptember 11 2026\r\nYou\r\nGreat, thank you for having this ready, appreciate that. I should have it sorted before the end of October.\r\n\r\nThere's no worries timeline wise so the only thing I'm keeping my fingers crossed on is for the stone to stay available.\r\n\r\nLet me know if anything changes but I hope to talk more about the positives in a few weeks time.\r\n\r\nThank you.\r\n\r\nSeptember 11 2026\r\nYou\r\nWhile I get that sorted, I'm wondering if that 3d render with the new stone and no engraving is a possibility, if it take more time and money then no need to worry about doing it. I was just wondering so I can show our friend who will be helping with the proposal.\r\n\r\nThank you again\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 11 2026\r\nOf course! I can absolutely have the engraving removed for you. This stone has very similar dimensions and color to what is currently shown in the CAD, so I'll leave that as is, and it should look virtually identical. I will be back in a few business days with an updated rendering for you without the engraving. Have a wonderful weekend, Chris!\r\n\r\nSeptember 12 2026\r\nYou\r\nYou too Charlotte, thank you for having this done.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 12 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nGood morning, Chris! I hope that you had a wonderful weekend. I have the latest update to share with you, where we have removed the engraving from the piece. I look forward to hearing what your friend thinks of the ring! : )\r\n\r\n1\r\nimage named sample.2065.jpg\r\n2\r\nimage named sample.2047.jpg\r\n3\r\nimage named sample.741.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\n6\r\nimage named sample.740.jpg\r\nSeptember 14 2026\r\nYou\r\nHey there, hope you're weekend was great too. Thank you for this final render, it looks incredible. I'll make sure to get the deposit sorted before the end of October. Let me know if anything changes. Have a great day\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nSounds great! You too!\r\n\r\nSeptember 23 2026\r\nYou\r\nHi there Charlotte, hope you're weekend was great.\r\n\r\nI'm looking to be a bit of a pain...\r\n\r\nI know we've discussed it and I've gone back and forth with the idea but I'm quite certain about one more change I'd like to make. It's about an engraving. I don't need to see a 3d render but I'm wondering if it's still possible.\r\n\r\nWhat I'm looking to do for the engraving is\r\n\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nAs in \"I LOVE YOU\" which we will sometimes do the dots in ways that only we see and it occurred to me when going through old messages of ours.\r\n\r\nIf it's not possible that's okay, just don't want to step on toes before I pay the upcoming 50% deposit.\r\n\r\nThank you so much\r\n\r\n1\r\nimage named Screenshot_20260923_191732_Samsung Notes.jpg\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nHey Chris! You are not a pain at all! I absolutely love this direction for the engraving! It is so subtle, but it sounds like it has a lot of sentimental meaning for you. I will 100% have an updated set of renderings created for you so that you can see what it would look like. I should be back in just a few days with that update. Looking forward to seeing it! :)\r\n\r\nSeptember 23 2026\r\nYou\r\nThank you so so SO much for the hard work and effort. Can't wait.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nYou are so welcome : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nHey there, Chris! I have the engraving to show you, and I think this is so cool! Do you like it?\r\n\r\n1\r\nimage named sample.4387.jpg\r\nSeptember 26 2026\r\nYou\r\nAmazing. Exactly what I was looking for.\r\n\r\nOkay, well now that I am happy with everything, I'll send throught the 50% in the next few days. I got a few things sorted out so hopefully getting things done sooner\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nOkay that sounds fantastic! I cannot wait to see this ring completed!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nMorning, Chris! Deposit received. Thank you, and congratulations on officially purchasing the center diamond for Tannaz's ring! I will get one final CAD model that showcases the exact dimensions of the center diamond you chose. From there, I will touch base with you again with your final proposal before we officially begin production. I expect to have the final models ready for you within the next couple of days. I will talk to you soon!\r\n\r\nSeptember 29 2026\r\nYou\r\nThank you for helping get to this point, it's all very daunting sometimes and you and your team help immensely. Can't thank you enough.\r\n\r\nLooking foward to seeing the next steps.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nYou are so welcome! It truly was my pleasure, and I couldn't be more pleased with the design.\r\n\r\nOne quick note\u2014I was just notified by our gem specialist that upon ordering your exact center diamond, the supplier let us know that there is a very small chip on the culet of this particular pink diamond. The culet is the point at the very bottom of the stone. Small chips on the culet are considered an inclusion, but because it isn't visible in the photos, we wanted to make sure we mentioned it. We do not see any durability concerns with the small chip; however, we pride ourselves on being fully transparent with everything we do, so because this information was passed along to us, we wanted to make sure we passed it along to you as well.\r\n\r\nI am attaching an image circling the culet and the location of that small chip.\r\n\r\nWe have a couple of options from here. We can proceed with this exact diamond, as the color was quite perfect, or we can source another diamond with similar color and characteristics before proceeding. As a diamond specialist myself, I would also be happy to answer any additional questions you may have about it!\r\n\r\nWhich direction would you feel most comfortable going in?\r\n\r\n1\r\nimage named Screenshot 2026-09-29 at 10.27.32AM.png\r\nSeptember 30 2026\r\nYou\r\nHi there. wow that's unfortunate to find out but I agree with the \"it isn't visible in the photos\" because that means it won't be visible in person other than under magnification. I don't have a problem with this especially with your professional opinion. if you have any concerns about this for the test of time or future work then I would like to hear it but based on this alone, I am fine to continue with this process.\r\n\r\nif there was a diamond that is basically the same colour and same price then I would want to see that as a comparison but I'm okay with bypassing that extra hurdle.\r\n\r\nThank you for being clear about this with me. Really appreciate the honesty and integrity of your work.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for your response, Chris! I would be completely honest with you if I thought this chip would pose any issue with the stone at all. I truly believe this small inclusion causes no issues with the stone. Chipped culets, in my experience, are incredibly common. We just wanted to make sure you were aware of it before proceeding.\r\n\r\nWe will continue through the process, and I really appreciate your trust in me throughout all of this. It has been such a pleasure working with you!\r\n\r\nI will be back once I have those updated renders for you that showcase the correct dimensions of your center diamond, and then we will be ready to start making the ring! Talk soon. : )\r\n\r\nSeptember 30 2026\r\nYou\r\nThank you. This has been an excellent experience and I fully trust this process.\r\n\r\nI've also set things in motion for the proposal and the date I'm looking at will be the second week of March next year. Are you able to let me know if this is a reasonable timeline if I make that final payment on time. If not I can play around with another date, just wanting to get an idea for the future is all. Thanks\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nCongratulations on honing in on a proposal date! That is so exciting!\r\n\r\nRegarding the timeline, the ring will definitely be completed by then. Right now, I am having those final CAD models created to showcase your exact center diamond. Once those are completed in the next few days, we will be ready to start making the ring! Production should take approximately 4\u20136 weeks. Once the ring officially enters production, you will receive updates every step of the way.\r\n\r\nJust let me know if you have any other questions. Otherwise, I will be reaching out soon with those final renders!\r\n\r\nSeptember 30 2026\r\nYou\r\nSounds great. I'll let you do your think. Have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nOkay! :)\r\n\r\nHave a wonderful day! I look forward to sharing the next update with you very soon.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nGood morning, Chris! I am so happy to share that I have the final CAD models for Tannaz's ring, and I am ready to send over your final proposal! Once accepted, I will reach out once more to outline the next steps and what to expect as the ring moves into production. As you look everything over, please let me know if you have any additional questions at all!\r\n\r\nCompleted\r\n\r\nApprove For Production\r\nTannaz's Engagement Ring\r\nOrder #2342994 Tannaz's Engagement Ring\r\n\r\nMaterial: 14K Yellow Gold\r\nSize: 9.25 (US size)\r\nFinish for raised design components and object surface: Polished\r\nFinish for recessed\/engraved design components: Low texture\r\n\r\nCenter stone: Option #1 - 1.53ct Cushion Pink Diamond - Fancy Color - Lab Created - IGI-LG640427716\r\nAccent gems:\r\n4 x Round (Faceted) Pink Sapphire, 1.5x1.5mm (0.02ct), Light purplish pink, Grade: A, Treatment: H\r\n\r\nInclude inscription inside band :\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nQuantity: 1\r\n\r\nimage named sample.4852.jpg\r\nimage named sample.4853.jpg\r\nimage named sample.4854.jpg\r\nimage named sample.4855.jpg\r\nimage named sample.4856.jpg\r\nThese renderings represent the finalized model our production team will use to create your piece.\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nDate Approved: September 30th, 2026\r\nSeptember 30 2026\r\nYou\r\nHey Charlotte. Nope, all good. Very happy, very excited. Thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for accepting your final proposal, and congratulations on officially moving into production on Tannaz's ring! This has been such a fun project to be a part of, and I truly can't wait to see the finished piece come to life.\r\n\r\nAs your ring moves through each stage of production, you'll receive a series of progress updates. You may notice the estimated delivery date shift by a day or two along the way\u2014that's completely normal as the timeline updates with each production milestone. Right now, I'm seeing an estimated delivery window for mid-to-late November.\r\n\r\nIf you have any questions in the meantime, please don't hesitate to reach out. Otherwise, the next exciting update will be the final photos of the ring before it's shipped! Congratulations again!\r\n\r\nSeptember 30 2026\r\nYou\r\nAmazing. Perfect timing for delivery before we go away so it's less stress, so happy with this progress and excited for the photos.\r\n\r\nThank you for continuing to go out of your way to make this a perfect experience. Looking foward to each update. Fingers crossed for only positives.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 1 2026\r\nThat is fantastic! I am so happy that everything is working out perfectly. This has really been one of my favorite projects, and you have made this entire process so wonderful on my end as well. I'm looking forward to sharing the next updates on the ring with you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 23 2026\r\nHello, hello, Chris! Today is the day!!\r\n\r\nI have the final photos of Tannaz's ring to share with you, and I am truly beyond excited about how it turned out!\r\n\r\nAs a quick overview of what to expect from here:\r\n\r\nIn order to move forward and get your ring to you as soon as possible, please submit your final payment through your project overview screen. This will also give you the opportunity to confirm or update both your shipping address and payment information.\r\n\r\nOnce the final payment has been submitted, our shipping department will begin processing your order. As soon as your ring officially ships, you will receive an email with your tracking information. Shipping generally takes 1\u20135 business days from the time you receive that email. To ensure a safe and prompt delivery, we recommend shipping to an address where someone will be available to receive the piece directly. If you have any questions or concerns after receiving your piece, you can reach out to me here at any time.\r\n\r\nWith all of that said... what do you think?! I can't wait to hear! It is so perfect!!\r\n\r\n1\r\nimage named 2342994-1.jpg\r\n2\r\nimage named 2342994-3.jpg\r\n3\r\nimage named 2342994-4.jpg\r\n4\r\nimage named 2342994-5.jpg\r\n5\r\nimage named 2342994-7.jpg\r\n6\r\nimage named 2342994-6.jpg\r\nCompleted Payment\r\n\r\nFinal Payment\r\nAmount Paid: $1,553.50 USD\r\nDate Paid: October 23rd, 2026\r\nOctober 23 2026\r\nYou\r\nHi there, WOW! I absolutely love this. It's perfect and I can't stop looking at it.\r\n\r\nThank you so much for this work, thank you to everyone that did this project.\r\n\r\nI will be sending through the final payment right now. I hope it can all be organised and it will be here safe and sound for the evening I have planned.\r\n\r\nThank you thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nIt really came out so perfectly, and it makes me so happy to have been a part of creating such an important and special piece for you and Tannaz!\r\n\r\nI see that the ring has already shipped! I'll be watching the ring very closely as it makes its way to you, and I would love it if you could let me know once it arrives! I'll be eagerly waiting to hear what you think of it in person.\r\n\r\nThank you again, Chris, for being such a pleasure to work with at every stage of this process!\r\n\r\nOctober 24 2026\r\nYou\r\nAppreciate the love and effort you've put into everything and continuing once your work has completed. I'll be sure to keep you updated as well as coming back for future projects. Very exciting, thanks for it all.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nYou are so welcome. : D\r\n\r\nOctober 30 2026\r\nYou\r\nHi Charlotte. The ring has arrived. I was getting ready for work when she received the box and opened it but stopped when I saw the notification to what arrived. Luckily it's still a mystery but an funny one at that. It looks perfect and based on her other rings, it seems to be the perfect fit too. So happy with it and this process. Any photos from the proposal I'll be sure to send through and use for a review. All in due time.\r\n\r\nThank you so so so much for everything. I am in love with this ring and process and I know she'll be in love with this ring too. Thank you for bringing us closer together and closer to Forever. You have done an incredible job.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nHey Chris! This is the best news! Not only was it such a pleasure to help you, but the end result was spectacular. I am so happy for you both and I cannot wait to hear about the proposal. Please send pictures my way!\r\n\r\nIf you ever have any questions, need assistance, or decide you'd like to create another special piece in the future, I'll be here and happy to help.\r\n\r\nThank you again for letting me be a part of such a special moment! : D\r\n\r\nOctober 31 2026\r\nYou\r\nOh I will definitely be coming back to design future projects, no doubt. Hopefully we can come back and design wedding rings for both the missus and myself. Would love to have your work again.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nI would love that as well. : D\r\n\r\nCompleted\r\n\r\nThank You For Your Review\r\nWe\u2019ve shared your feedback with our team.\r\n\r\nWasn't sure about how to do the process but Charlotte and her team helped me understand each step of the process, listened to what I had to say, and answered every and all questions.\r\n\r\nDuring all the process, I went from fretting over what the ring would look like in person but it looks exactly the same as shown from the sketches, 3d designs, and then the professional photos.\r\n\r\nI feel that Charlotte has become an important part of my future fianc\u00e9 and my relationship because she was there for the intimate details of our love and turned that into our gorgeous diamond ring.\r\n\r\nWe will be using CustomeaMade's services again in the future for both the wedding bands and any future custom jewellery job.\r\n\r\nThank you for everything guys.\r\n\r\nWould absolutely recommend the services provided."
"\r\n\r\nCustomMade\r\nAugust 21 2026\r\nHi Chris,\r\n\r\nThanks for sharing some ring details with us - can\u2019t wait to work with you on it! Before we dive in, is there anything else we should know about what kind of ring you\u2019re looking for, aside from what you\u2019ve already told us?\r\n\r\nAugust 21 2026\r\nYou\r\nI guess the only thing to tell is that she's from Assam, India and wants a ring of that design but much more modern and less prominent. I'll attach a photo to give an example of the types of rings they have there that she likes but doesn't like for herself.\r\n\r\nCustomMade\r\nAugust 21 2026\r\nThanks for replying! I've matched you up with a member of our project management team. They'll reach out to you soon to begin working on your project together. Check back here, or keep an eye on your email inbox for a message notification.\r\n\r\nWelcome\r\n\r\nMeet Your Project Manager\r\nYour project manager is your main point of contact, helping refine the details of your ring and working behind the scenes with our designers and production team. Our team typically responds within one business day.\r\n\r\n\r\nCharlotte V.\r\nJewelry Project Manager\r\n\r\nBoston, MA\r\n\r\nMonday to Friday, 9A-5P ET\r\n\r\nKey Details So Far\r\nHere are the key details we\u2019re starting from. If anything needs adjusting, you can message us anytime.\r\n\r\nCenter Stone: Diamond\r\nMetal Color: Yellow\r\nWhen You Need The Ring: Within 12 Months\r\nAugust 21 2026\r\nYou\r\nHeres the design that she likes the designs of but not the size or how loud it is\r\n\r\n1\r\nimage named Screenshot_20260624_035459_Google.jpg\r\nAugust 21 2026\r\nYou\r\nHi Charlotte\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nHi Chris! As you know, my name is Charlotte, and I'll be partnering with you to create this special piece for Tannaz. Welcome to CustomMade! :)\r\n\r\nThank you for sharing all of these details\u2014they're incredibly helpful.\r\n\r\nFirst off, I definitely see the direction you're going for, and it is absolutely stunning! It seems like Tannaz is drawn to free-flowing, intricate metalwork with some nature-inspired elements. It also looks like the main color palette you're envisioning is pink and yellow gold, which I think is a beautiful combination. You both have incredible taste!\r\n\r\nBefore I get started with one of our sketch artists, I'd love to get a better idea of the overall scale you're hoping for. I noticed a mix of inspiration images ranging from smaller, more delicate designs to much larger statement pieces. Are you envisioning the engagement ring being a bit more modest on its own, with the full three-piece ring set becoming more of a statement? Or are you hoping for the engagement ring itself to have a larger presence? We definitely want to design something she'll love, but also something that suits her lifestyle and feels comfortable for her to wear every day.\r\n\r\nI'm very excited to team up on this, Chris, and I look forward to hearing your thoughts!\r\n\r\nAugust 22 2026\r\nYou\r\nHi there, I'm excited to go through this process with you guys too.\r\n\r\nWhen it comes to the ring, at this stage I feel like I want her to have something that you can wear along with the rest of the set in the future comfortably. So something more along the lines of a delicate design would be great. I just would like the details to be clear without being too small to admire. She has got tiny fingers so that is also a factor.\r\n\r\nAparts from having it on the smaller side, I would like that detailing of the band to go a bit more beyond the main stone without making the band too thick around the sides and bottom.\r\n\r\nI apologise for any late replies. I am currently attempting to work as much as I can before my holiday with her as well as finish getting her birthday party set up. I will definitely be working on this as much as I can so that she can have the best ring possible.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThis all makes a lot of sense! We can absolutely take this direction for the engagement ring. I think that's the perfect place to start. I feel like I have a very solid idea of the direction for the ring, so I'll get started with our sketch team to have something drawn up for you. Sketches typically take a few business days to complete, and as soon as I have it ready, I'll send it right over for your review. Please always feel free to reach out with questions. Have a wonderful weekend!\r\n\r\nAugust 22 2026\r\nYou\r\nThank you very much. You too, have a great weekend.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThank you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nGreetings, Chris! I am very excited to share the initial concept sketch for the piece with you!\r\n\r\nIt looks like the artist took the liberty of also creating an enhancer band to go alongside the engagement ring. The whole set is absolutely stunning, but I really think the center ring captures that more minimal look, while adding the enhancer gives the piece a much bigger presence. It also gives Tannaz the flexibility to decide which look she'd like to wear on any given day.\r\n\r\nWe can absolutely adjust any of this however you'd like! What do you think?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 25 2026\r\nYou\r\nHi there, hope your weekend was good.\r\n\r\nWow, that looks incredible, I love the flower design and the inclusion of the diamonds within the petals.\r\n\r\nI absolutely love everything about it, it's just the one thing of the size it gets to. It feels like it's too big or too much, something a bit more laid back from this design maybe. The centre is perfect and the main part if the band is too. I just look at those extra vines going up and down and I think it may be too much.\r\n\r\nThe idea I'm getting from this is instead of having one strand coming from either side, it has a mirrored look with one of the top and one on the bottom.\r\n\r\nAs in keep the middle band, and then just have two vines either side of it with it staying close to the centre rather than reaching out. I want to leave as little space in between as possible.\r\n\r\nI hope this is coming across alright. Sorry if it's confusing. I'm not sure how to describe this change properly.\r\n\r\nThis looks amazing though. Looking foward to whatever we end up with.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nThis makes perfect sense, and I absolutely see what you're envisioning! I'll pass this feedback along to the sketch artist, and I'll send the next update as soon as I have it. Sketch revisions typically take a few business days, so I'll be back in touch soon! : )\r\n\r\nAugust 25 2026\r\nYou\r\nThat's fine. I'm loving the process and the communication. Thank you for this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHi Chris! I have the updated sketch for you to view, and I must say\u2014this ring set is absolutely stunning with the vines turning in like this to really frame that center ring! What do you think of this direction?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nYes, absolutely love this. The turning in is much better for the design I was looking for.\r\n\r\nI just would like to know if you believe it to be too big. I've mentioned that my girlfriends fingers are fairly small and I'm worried that it may be too wide.\r\n\r\nIs it at all possible to maybe instead of two large vines, what would the design look like with a few small vines popping out from the band every now and again. Not too big but enough to add that pattern. If that doesn't seem right I would then go back to this design but I wanted to see if it was possible. Thank you again for this\r\n\r\nAugust 26 2026\r\nYou\r\nOr reducing the vines to just small strokes out from the main band. The main band is perfect and I feel that too much is going on outside the main stone, the band, and the design of each part of that band.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThat is a fantastic question! You did mention that she has smaller hands, and I definitely want to prioritize making sure the size doesn't feel too flashy or overpowering. One thing that is really difficult during the sketch phase is visualizing the actual scale. Right now, this ring set looks rather large in the sketch, but it is actually quite small. The center pink sapphire that I currently have penciled into the design is only 3mm.\r\n\r\nWe can absolutely explore making everything smaller and more delicate, along with deciding what should be added or taken away, but I recommend that we start fine-tuning those details during our CAD design phase. This is where we can actually see the ring on a computer-generated hand to get a much better sense of the scale and proportions. I think once we see the true scale, it will be much easier to identify anything that still feels too overpowering and pull it back from there!\r\n\r\nWould you be open to making those additional design changes in our 3D models instead so that we can really visualize how everything will look?\r\n\r\nAugust 26 2026\r\nYou\r\nWow okay, I feel way off now that you've explained that. Yes it is very confusing with the scale of the sketch but now I feel it makes more sense.\r\n\r\nNo need to worry about that design change then, I think the 3D model would definitely help see that better.\r\n\r\nAs for the design change, I'm not sure it's necessary anymore, if it's something you feel is worth looking at then lets do that, otherwise let's leave that for the moment and focus on this design because I do love it.\r\n\r\nI just want to make sure of some things first. The first was that you said the center is a pink sapphire, I know we'll talk about stones in the future but making sure that this design will look good with a lab grown pink diamond.\r\n\r\nThe second is, again we will talk about the stone in the future, but I'm hoping to have the diamond be larger that the 3mm, maybe 5mm or 6mm. I like the size of these in the jewellery stores I've gone into in person so I can get some kind of visual in my hands.\r\n\r\nThank you for explaining all of this about the sketch. I felt so thrown off but now a bit more grounded.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThe sketch phase does this for everyone, so don't worry\u2014I totally get it! It is so hard to visualize small details when everything is blown up like this.\r\n\r\nNow hearing that you want a larger center stone, I actually do think seeing a revised sketch without the enhancer band would be helpful. I think that will really change the scale of things and allow us to focus more on the engagement ring itself. We can definitely explore a lab-created pink diamond in the center instead of the pink sapphire!\r\n\r\nLet me get to work with the sketch artist to give you another visual that focuses more on the engagement ring as the true highlight. I will be back with the next update as soon as I have it!\r\n\r\nThank you very much for being so communicative and detailed with your explanations. It is really helping me get closer to the right design for you and Tannaz! Talk soon! :)\r\n\r\nAugust 26 2026\r\nYou\r\nThank you very much. Looking foward to the revisions and seeing what comes from the artists next.\r\n\r\nThank you for being so understanding and helpful through this first phase and I hope to get more incredible designs and ideas from both your team and my friends. Loved all of this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nYou are so welcome!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHey Chris! I am so glad we were able to align on what you were ideally looking for with this piece because I think this update is incredible! I now have a 6mm lab-created pink diamond penciled in for the center stone and asked the artist to give the engagement ring a bit more presence on its own by adding an additional vine so that we could better envision it. What do you think of it?!\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nPerfect. Absolutely perfect Charlotte. I love it and I know she will too.\r\n\r\nMy friends have given me the same feedback of \"that's the one\" and \"she's going to love this\" so yes, very very very happy with this\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYaaay!! I am so happy to hear this. I completely agree!\r\n\r\nTo touch briefly on pricing, right now I have a 1\u20131.5ct lab-created pink diamond penciled in for the center stone, set in 14k yellow gold, and I am landing at a price range of roughly $3,200\u2013$4,100. That range is primarily due to the exact center diamond you choose once we get into diamond sourcing.\r\n\r\nIf that feels comfortable for you, then we are ready to move into our 3D design stage! This is where you'll be able to view the ring with accurate proportions, depth, texture, and angles, giving you a much clearer picture of how the finished piece will look. We can absolutely continue refining the details during this stage.\r\n\r\nTo begin creating the CAD renderings, we ask for a $100 deposit, which is applied toward the final cost of your ring. I'll follow this message with the deposit request. Once it's received, I'll send everything over to our CAD team so they can begin creating the renderings. Please let me know if you have any questions at all! I'm really excited to see this design in 3D!\r\n\r\nCompleted Payment\r\n\r\nDesign Deposit\r\nAmount: $100 USD\r\nDate Paid: September 3rd, 2026\r\nAugust 27 2026\r\nYou\r\nPerfect, great price range, exciting to doing all of this and to get the design underway. I'll put the design deposit down, next week after I get paid from work and then I'll be able to move ahead with everything.\r\n\r\nI am going on holiday with the girlfriend back to her home and family at the end of the year so I'm hoping that the 50% deposit will be done around the time that is needed too. But best believe me, you've got me hooked on this ring. I am in love with it.\r\n\r\nThank you so much to everyone for helping get this together.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nThat sounds fantastic! I look forward to continuing this design together. Please feel free to place the deposit whenever you are ready! The link will not expire. : )\r\n\r\nAugust 27 2026\r\nYou\r\nGreat to hear. I'll deposit it Thursday next week asap. Thank you for helping me through this process. Going to highly recommend you guys to everyone based on this process alone\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYou are so welcome, and thank you so much! I've genuinely enjoyed the process so far too.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nGood morning, Chris! Deposit has been received. Thank you!\r\n\r\nI'll send your design over to our CAD team so they can begin creating the 3D renderings. CAD renderings typically take about 5-6 business days to complete, and as soon as I receive them, I'll send them right over for your review.\r\n\r\nAs always, if any questions come to mind in the meantime, please don't hesitate to reach out. Talk soon!\r\n\r\nSeptember 3 2026\r\nYou\r\nGood morning, thank you very much, it felt like a very long week waiting for my payslip so I can do the deposit without any worries from Tannaz. Can't wait to see what it looks like. Thank you, have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nI bet it did! I am so excited to see how the first render comes out. Have a wonderful day! : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 8 2026\r\nGood morning, Chris! I hope you had a wonderful long weekend! I am so excited to share the initial renderings for Tannaz's ring with you! I cannot believe how stunning this concept is. What do you think? Are there any adjustments you would like to make?\r\n\r\n1\r\nimage named sample.741.jpg\r\n2\r\nimage named sample.737.jpg\r\n3\r\nimage named sample.740.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\nSeptember 9 2026\r\nYou\r\nGood morning Charlotte. I hope you had a great long weekend too. Looking at these images I just have one thing to say that I'm sure you'll be happy to hear... I love it, it's perfect, I have no adjustment or notes or anything other than amazement. It's perfect.\r\n\r\nSeptember 9 2026\r\nYou\r\nThe only thing is, I've changed my mind on the engraving. Tannaz has made it clear that the engravings should be saved for the wedding rings so I shouldn't do engraving on the engagement ring when I get it. Are we able to scrap that and call it a day on changes?\r\n\r\nSeptember 9 2026\r\nYou\r\nThank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nYaaay!! I am so happy to hear this! I completely agree. The piece is perfect!\r\n\r\nWe can absolutely remove the engraving. That is a very easy fix. With that said, we are on to finding the perfect pink diamond for Tannaz! This is one of my favorite parts of the process. I will get right to work with our gem specialist to find you a few options to choose from!\r\n\r\nI hope to have those ready for your review by the end of the day today or tomorrow. So exciting, Chris! Thank you so much for being such a pleasure to work with thus far. : )\r\n\r\nSeptember 9 2026\r\nYou\r\nAmazing. Can't wait to see the options. I'll be waiting eagerly.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nHi Chris! Our gem specialists were really on top of this one, so I'm excited to share the three beautiful diamonds they sourced for your ring! If you click on each stone, you'll be able to view a 360\u00b0 video along with additional images, specifications, and notes from our gem expert.\r\n\r\nAs you can see, these diamonds vary in color, and I genuinely think any one of them would look incredible in your design.\r\n\r\nTo help keep everything organized, here's where the total project price lands with each option:\r\n\r\nOption 1: $3,057\r\nOption 2: $3,242\r\nOption 3: $3,331\r\n\r\nI'd love to hear your thoughts! Is there one that stands out to you?\r\n\r\nOne quick note: these diamonds are listed on the open market, which means they can be purchased by another buyer at any time. I know you mentioned that you may not be looking to purchase the ring quite yet, but I wanted to provide you with all of the details in case you would like to move forward now.\r\n\r\nOnce your diamond is secured, we'll make one final update to the 3D model to reflect the exact dimensions of your chosen stone. From there, I would allow approximately five additional weeks for the ring to be completed. Would you like to move forward with the 50% deposit to secure one of these diamonds, or would you prefer to hold off for now?\r\n\r\nAs always, let me know if any questions come to mind!\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\n\r\nOption 2\r\nDiamond - Fancy Color - Lab Created\r\n1.52ct, cushion\r\nUSD 1,494\r\n\r\nOption 3\r\nDiamond - Fancy Color - Lab Created\r\n1.51ct, cushion\r\nUSD 1,583\r\nSeptember 9 2026\r\nYou\r\nHey, love the looks of all three but I think the first option definitely speaks more to her style and her character. I especially like how it matches the colour of the bow she wore on our third date. I love it, thank you so much.\r\n\r\nSeptember 9 2026\r\nYou\r\nI can put the 50% deposit down by the 3rd week of October\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nOkay!! I think the color of Option 1 is absolutely gorgeous. That sounds fantastic, Chris! Please place the deposit whenever you're ready.\r\n\r\nTo touch on the accent stones, since we haven't talked a ton about them yet, I recommend using natural light pink sapphires so that they closely match the color of Option 1. We aren't able to source pink diamonds in that very light pink color at the smaller sizes needed for this design, but the sapphires will give us the beautiful soft pink look we're going for. Does that work for you?\r\n\r\nSeptember 10 2026\r\nYou\r\nYep that sounds perfect. I think that would be the best option for the smaller stones.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nThat sounds perfect! Just so that you have the payment option available whenever you're ready, I'm going to send a deposit request over. This is really just for convenience, so please feel free to make the payment whenever the timing feels right for you. Just keep in mind that once the proposal is accepted and the deposit is made, I would still allow approximately 4\u20135 weeks for production and delivery.\r\n\r\nPlease let me know if you have any other questions. Otherwise, I look forward to getting started on the ring whenever you're ready! : )\r\n\r\nCompleted Payment\r\n\r\nSecure Your Gem\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nAmount Paid: $1,478.50 USD\r\nDate Paid: September 26th, 2026\r\nSeptember 11 2026\r\nYou\r\nGreat, thank you for having this ready, appreciate that. I should have it sorted before the end of October.\r\n\r\nThere's no worries timeline wise so the only thing I'm keeping my fingers crossed on is for the stone to stay available.\r\n\r\nLet me know if anything changes but I hope to talk more about the positives in a few weeks time.\r\n\r\nThank you.\r\n\r\nSeptember 11 2026\r\nYou\r\nWhile I get that sorted, I'm wondering if that 3d render with the new stone and no engraving is a possibility, if it take more time and money then no need to worry about doing it. I was just wondering so I can show our friend who will be helping with the proposal.\r\n\r\nThank you again\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 11 2026\r\nOf course! I can absolutely have the engraving removed for you. This stone has very similar dimensions and color to what is currently shown in the CAD, so I'll leave that as is, and it should look virtually identical. I will be back in a few business days with an updated rendering for you without the engraving. Have a wonderful weekend, Chris!\r\n\r\nSeptember 12 2026\r\nYou\r\nYou too Charlotte, thank you for having this done.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 12 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nGood morning, Chris! I hope that you had a wonderful weekend. I have the latest update to share with you, where we have removed the engraving from the piece. I look forward to hearing what your friend thinks of the ring! : )\r\n\r\n1\r\nimage named sample.2065.jpg\r\n2\r\nimage named sample.2047.jpg\r\n3\r\nimage named sample.741.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\n6\r\nimage named sample.740.jpg\r\nSeptember 14 2026\r\nYou\r\nHey there, hope you're weekend was great too. Thank you for this final render, it looks incredible. I'll make sure to get the deposit sorted before the end of October. Let me know if anything changes. Have a great day\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nSounds great! You too!\r\n\r\nSeptember 23 2026\r\nYou\r\nHi there Charlotte, hope you're weekend was great.\r\n\r\nI'm looking to be a bit of a pain...\r\n\r\nI know we've discussed it and I've gone back and forth with the idea but I'm quite certain about one more change I'd like to make. It's about an engraving. I don't need to see a 3d render but I'm wondering if it's still possible.\r\n\r\nWhat I'm looking to do for the engraving is\r\n\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nAs in \"I LOVE YOU\" which we will sometimes do the dots in ways that only we see and it occurred to me when going through old messages of ours.\r\n\r\nIf it's not possible that's okay, just don't want to step on toes before I pay the upcoming 50% deposit.\r\n\r\nThank you so much\r\n\r\n1\r\nimage named Screenshot_20260923_191732_Samsung Notes.jpg\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nHey Chris! You are not a pain at all! I absolutely love this direction for the engraving! It is so subtle, but it sounds like it has a lot of sentimental meaning for you. I will 100% have an updated set of renderings created for you so that you can see what it would look like. I should be back in just a few days with that update. Looking forward to seeing it! :)\r\n\r\nSeptember 23 2026\r\nYou\r\nThank you so so SO much for the hard work and effort. Can't wait.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nYou are so welcome : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nHey there, Chris! I have the engraving to show you, and I think this is so cool! Do you like it?\r\n\r\n1\r\nimage named sample.4387.jpg\r\nSeptember 26 2026\r\nYou\r\nAmazing. Exactly what I was looking for.\r\n\r\nOkay, well now that I am happy with everything, I'll send throught the 50% in the next few days. I got a few things sorted out so hopefully getting things done sooner\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nOkay that sounds fantastic! I cannot wait to see this ring completed!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nMorning, Chris! Deposit received. Thank you, and congratulations on officially purchasing the center diamond for Tannaz's ring! I will get one final CAD model that showcases the exact dimensions of the center diamond you chose. From there, I will touch base with you again with your final proposal before we officially begin production. I expect to have the final models ready for you within the next couple of days. I will talk to you soon!\r\n\r\nSeptember 29 2026\r\nYou\r\nThank you for helping get to this point, it's all very daunting sometimes and you and your team help immensely. Can't thank you enough.\r\n\r\nLooking foward to seeing the next steps.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nYou are so welcome! It truly was my pleasure, and I couldn't be more pleased with the design.\r\n\r\nOne quick note\u2014I was just notified by our gem specialist that upon ordering your exact center diamond, the supplier let us know that there is a very small chip on the culet of this particular pink diamond. The culet is the point at the very bottom of the stone. Small chips on the culet are considered an inclusion, but because it isn't visible in the photos, we wanted to make sure we mentioned it. We do not see any durability concerns with the small chip; however, we pride ourselves on being fully transparent with everything we do, so because this information was passed along to us, we wanted to make sure we passed it along to you as well.\r\n\r\nI am attaching an image circling the culet and the location of that small chip.\r\n\r\nWe have a couple of options from here. We can proceed with this exact diamond, as the color was quite perfect, or we can source another diamond with similar color and characteristics before proceeding. As a diamond specialist myself, I would also be happy to answer any additional questions you may have about it!\r\n\r\nWhich direction would you feel most comfortable going in?\r\n\r\n1\r\nimage named Screenshot 2026-09-29 at 10.27.32AM.png\r\nSeptember 30 2026\r\nYou\r\nHi there. wow that's unfortunate to find out but I agree with the \"it isn't visible in the photos\" because that means it won't be visible in person other than under magnification. I don't have a problem with this especially with your professional opinion. if you have any concerns about this for the test of time or future work then I would like to hear it but based on this alone, I am fine to continue with this process.\r\n\r\nif there was a diamond that is basically the same colour and same price then I would want to see that as a comparison but I'm okay with bypassing that extra hurdle.\r\n\r\nThank you for being clear about this with me. Really appreciate the honesty and integrity of your work.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for your response, Chris! I would be completely honest with you if I thought this chip would pose any issue with the stone at all. I truly believe this small inclusion causes no issues with the stone. Chipped culets, in my experience, are incredibly common. We just wanted to make sure you were aware of it before proceeding.\r\n\r\nWe will continue through the process, and I really appreciate your trust in me throughout all of this. It has been such a pleasure working with you!\r\n\r\nI will be back once I have those updated renders for you that showcase the correct dimensions of your center diamond, and then we will be ready to start making the ring! Talk soon. : )\r\n\r\nSeptember 30 2026\r\nYou\r\nThank you. This has been an excellent experience and I fully trust this process.\r\n\r\nI've also set things in motion for the proposal and the date I'm looking at will be the second week of March next year. Are you able to let me know if this is a reasonable timeline if I make that final payment on time. If not I can play around with another date, just wanting to get an idea for the future is all. Thanks\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nCongratulations on honing in on a proposal date! That is so exciting!\r\n\r\nRegarding the timeline, the ring will definitely be completed by then. Right now, I am having those final CAD models created to showcase your exact center diamond. Once those are completed in the next few days, we will be ready to start making the ring! Production should take approximately 4\u20136 weeks. Once the ring officially enters production, you will receive updates every step of the way.\r\n\r\nJust let me know if you have any other questions. Otherwise, I will be reaching out soon with those final renders!\r\n\r\nSeptember 30 2026\r\nYou\r\nSounds great. I'll let you do your think. Have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nOkay! :)\r\n\r\nHave a wonderful day! I look forward to sharing the next update with you very soon.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nGood morning, Chris! I am so happy to share that I have the final CAD models for Tannaz's ring, and I am ready to send over your final proposal! Once accepted, I will reach out once more to outline the next steps and what to expect as the ring moves into production. As you look everything over, please let me know if you have any additional questions at all!\r\n\r\nCompleted\r\n\r\nApprove For Production\r\nTannaz's Engagement Ring\r\nOrder #2342994 Tannaz's Engagement Ring\r\n\r\nMaterial: 14K Yellow Gold\r\nSize: 9.25 (US size)\r\nFinish for raised design components and object surface: Polished\r\nFinish for recessed\/engraved design components: Low texture\r\n\r\nCenter stone: Option #1 - 1.53ct Cushion Pink Diamond - Fancy Color - Lab Created - IGI-LG640427716\r\nAccent gems:\r\n4 x Round (Faceted) Pink Sapphire, 1.5x1.5mm (0.02ct), Light purplish pink, Grade: A, Treatment: H\r\n\r\nInclude inscription inside band :\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nQuantity: 1\r\n\r\nimage named sample.4852.jpg\r\nimage named sample.4853.jpg\r\nimage named sample.4854.jpg\r\nimage named sample.4855.jpg\r\nimage named sample.4856.jpg\r\nThese renderings represent the finalized model our production team will use to create your piece.\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nDate Approved: September 30th, 2026\r\nSeptember 30 2026\r\nYou\r\nHey Charlotte. Nope, all good. Very happy, very excited. Thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for accepting your final proposal, and congratulations on officially moving into production on Tannaz's ring! This has been such a fun project to be a part of, and I truly can't wait to see the finished piece come to life.\r\n\r\nAs your ring moves through each stage of production, you'll receive a series of progress updates. You may notice the estimated delivery date shift by a day or two along the way\u2014that's completely normal as the timeline updates with each production milestone. Right now, I'm seeing an estimated delivery window for mid-to-late November.\r\n\r\nIf you have any questions in the meantime, please don't hesitate to reach out. Otherwise, the next exciting update will be the final photos of the ring before it's shipped! Congratulations again!\r\n\r\nSeptember 30 2026\r\nYou\r\nAmazing. Perfect timing for delivery before we go away so it's less stress, so happy with this progress and excited for the photos.\r\n\r\nThank you for continuing to go out of your way to make this a perfect experience. Looking foward to each update. Fingers crossed for only positives.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 1 2026\r\nThat is fantastic! I am so happy that everything is working out perfectly. This has really been one of my favorite projects, and you have made this entire process so wonderful on my end as well. I'm looking forward to sharing the next updates on the ring with you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 23 2026\r\nHello, hello, Chris! Today is the day!!\r\n\r\nI have the final photos of Tannaz's ring to share with you, and I am truly beyond excited about how it turned out!\r\n\r\nAs a quick overview of what to expect from here:\r\n\r\nIn order to move forward and get your ring to you as soon as possible, please submit your final payment through your project overview screen. This will also give you the opportunity to confirm or update both your shipping address and payment information.\r\n\r\nOnce the final payment has been submitted, our shipping department will begin processing your order. As soon as your ring officially ships, you will receive an email with your tracking information. Shipping generally takes 1\u20135 business days from the time you receive that email. To ensure a safe and prompt delivery, we recommend shipping to an address where someone will be available to receive the piece directly. If you have any questions or concerns after receiving your piece, you can reach out to me here at any time.\r\n\r\nWith all of that said... what do you think?! I can't wait to hear! It is so perfect!!\r\n\r\n1\r\nimage named 2342994-1.jpg\r\n2\r\nimage named 2342994-3.jpg\r\n3\r\nimage named 2342994-4.jpg\r\n4\r\nimage named 2342994-5.jpg\r\n5\r\nimage named 2342994-7.jpg\r\n6\r\nimage named 2342994-6.jpg\r\nCompleted Payment\r\n\r\nFinal Payment\r\nAmount Paid: $1,553.50 USD\r\nDate Paid: October 23rd, 2026\r\nOctober 23 2026\r\nYou\r\nHi there, WOW! I absolutely love this. It's perfect and I can't stop looking at it.\r\n\r\nThank you so much for this work, thank you to everyone that did this project.\r\n\r\nI will be sending through the final payment right now. I hope it can all be organised and it will be here safe and sound for the evening I have planned.\r\n\r\nThank you thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nIt really came out so perfectly, and it makes me so happy to have been a part of creating such an important and special piece for you and Tannaz!\r\n\r\nI see that the ring has already shipped! I'll be watching the ring very closely as it makes its way to you, and I would love it if you could let me know once it arrives! I'll be eagerly waiting to hear what you think of it in person.\r\n\r\nThank you again, Chris, for being such a pleasure to work with at every stage of this process!\r\n\r\nOctober 24 2026\r\nYou\r\nAppreciate the love and effort you've put into everything and continuing once your work has completed. I'll be sure to keep you updated as well as coming back for future projects. Very exciting, thanks for it all.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nYou are so welcome. : D\r\n\r\nOctober 30 2026\r\nYou\r\nHi Charlotte. The ring has arrived. I was getting ready for work when she received the box and opened it but stopped when I saw the notification to what arrived. Luckily it's still a mystery but an funny one at that. It looks perfect and based on her other rings, it seems to be the perfect fit too. So happy with it and this process. Any photos from the proposal I'll be sure to send through and use for a review. All in due time.\r\n\r\nThank you so so so much for everything. I am in love with this ring and process and I know she'll be in love with this ring too. Thank you for bringing us closer together and closer to Forever. You have done an incredible job.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nHey Chris! This is the best news! Not only was it such a pleasure to help you, but the end result was spectacular. I am so happy for you both and I cannot wait to hear about the proposal. Please send pictures my way!\r\n\r\nIf you ever have any questions, need assistance, or decide you'd like to create another special piece in the future, I'll be here and happy to help.\r\n\r\nThank you again for letting me be a part of such a special moment! : D\r\n\r\nOctober 31 2026\r\nYou\r\nOh I will definitely be coming back to design future projects, no doubt. Hopefully we can come back and design wedding rings for both the missus and myself. Would love to have your work again.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nI would love that as well. : D\r\n\r\nCompleted\r\n\r\nThank You For Your Review\r\nWe\u2019ve shared your feedback with our team.\r\n\r\nWasn't sure about how to do the process but Charlotte and her team helped me understand each step of the process, listened to what I had to say, and answered every and all questions.\r\n\r\nDuring all the process, I went from fretting over what the ring would look like in person but it looks exactly the same as shown from the sketches, 3d designs, and then the professional photos.\r\n\r\nI feel that Charlotte has become an important part of my future fianc\u00e9 and my relationship because she was there for the intimate details of our love and turned that into our gorgeous diamond ring.\r\n\r\nWe will be using CustomeaMade's services again in the future for both the wedding bands and any future custom jewellery job.\r\n\r\nThank you for everything guys.\r\n\r\nWould absolutely recommend the services provided."
"\r\n\r\nCustomMade\r\nAugust 21 2026\r\nHi Chris,\r\n\r\nThanks for sharing some ring details with us - can\u2019t wait to work with you on it! Before we dive in, is there anything else we should know about what kind of ring you\u2019re looking for, aside from what you\u2019ve already told us?\r\n\r\nAugust 21 2026\r\nYou\r\nI guess the only thing to tell is that she's from Assam, India and wants a ring of that design but much more modern and less prominent. I'll attach a photo to give an example of the types of rings they have there that she likes but doesn't like for herself.\r\n\r\nCustomMade\r\nAugust 21 2026\r\nThanks for replying! I've matched you up with a member of our project management team. They'll reach out to you soon to begin working on your project together. Check back here, or keep an eye on your email inbox for a message notification.\r\n\r\nWelcome\r\n\r\nMeet Your Project Manager\r\nYour project manager is your main point of contact, helping refine the details of your ring and working behind the scenes with our designers and production team. Our team typically responds within one business day.\r\n\r\n\r\nCharlotte V.\r\nJewelry Project Manager\r\n\r\nBoston, MA\r\n\r\nMonday to Friday, 9A-5P ET\r\n\r\nKey Details So Far\r\nHere are the key details we\u2019re starting from. If anything needs adjusting, you can message us anytime.\r\n\r\nCenter Stone: Diamond\r\nMetal Color: Yellow\r\nWhen You Need The Ring: Within 12 Months\r\nAugust 21 2026\r\nYou\r\nHeres the design that she likes the designs of but not the size or how loud it is\r\n\r\n1\r\nimage named Screenshot_20260624_035459_Google.jpg\r\nAugust 21 2026\r\nYou\r\nHi Charlotte\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nHi Chris! As you know, my name is Charlotte, and I'll be partnering with you to create this special piece for Tannaz. Welcome to CustomMade! :)\r\n\r\nThank you for sharing all of these details\u2014they're incredibly helpful.\r\n\r\nFirst off, I definitely see the direction you're going for, and it is absolutely stunning! It seems like Tannaz is drawn to free-flowing, intricate metalwork with some nature-inspired elements. It also looks like the main color palette you're envisioning is pink and yellow gold, which I think is a beautiful combination. You both have incredible taste!\r\n\r\nBefore I get started with one of our sketch artists, I'd love to get a better idea of the overall scale you're hoping for. I noticed a mix of inspiration images ranging from smaller, more delicate designs to much larger statement pieces. Are you envisioning the engagement ring being a bit more modest on its own, with the full three-piece ring set becoming more of a statement? Or are you hoping for the engagement ring itself to have a larger presence? We definitely want to design something she'll love, but also something that suits her lifestyle and feels comfortable for her to wear every day.\r\n\r\nI'm very excited to team up on this, Chris, and I look forward to hearing your thoughts!\r\n\r\nAugust 22 2026\r\nYou\r\nHi there, I'm excited to go through this process with you guys too.\r\n\r\nWhen it comes to the ring, at this stage I feel like I want her to have something that you can wear along with the rest of the set in the future comfortably. So something more along the lines of a delicate design would be great. I just would like the details to be clear without being too small to admire. She has got tiny fingers so that is also a factor.\r\n\r\nAparts from having it on the smaller side, I would like that detailing of the band to go a bit more beyond the main stone without making the band too thick around the sides and bottom.\r\n\r\nI apologise for any late replies. I am currently attempting to work as much as I can before my holiday with her as well as finish getting her birthday party set up. I will definitely be working on this as much as I can so that she can have the best ring possible.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThis all makes a lot of sense! We can absolutely take this direction for the engagement ring. I think that's the perfect place to start. I feel like I have a very solid idea of the direction for the ring, so I'll get started with our sketch team to have something drawn up for you. Sketches typically take a few business days to complete, and as soon as I have it ready, I'll send it right over for your review. Please always feel free to reach out with questions. Have a wonderful weekend!\r\n\r\nAugust 22 2026\r\nYou\r\nThank you very much. You too, have a great weekend.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThank you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nGreetings, Chris! I am very excited to share the initial concept sketch for the piece with you!\r\n\r\nIt looks like the artist took the liberty of also creating an enhancer band to go alongside the engagement ring. The whole set is absolutely stunning, but I really think the center ring captures that more minimal look, while adding the enhancer gives the piece a much bigger presence. It also gives Tannaz the flexibility to decide which look she'd like to wear on any given day.\r\n\r\nWe can absolutely adjust any of this however you'd like! What do you think?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 25 2026\r\nYou\r\nHi there, hope your weekend was good.\r\n\r\nWow, that looks incredible, I love the flower design and the inclusion of the diamonds within the petals.\r\n\r\nI absolutely love everything about it, it's just the one thing of the size it gets to. It feels like it's too big or too much, something a bit more laid back from this design maybe. The centre is perfect and the main part if the band is too. I just look at those extra vines going up and down and I think it may be too much.\r\n\r\nThe idea I'm getting from this is instead of having one strand coming from either side, it has a mirrored look with one of the top and one on the bottom.\r\n\r\nAs in keep the middle band, and then just have two vines either side of it with it staying close to the centre rather than reaching out. I want to leave as little space in between as possible.\r\n\r\nI hope this is coming across alright. Sorry if it's confusing. I'm not sure how to describe this change properly.\r\n\r\nThis looks amazing though. Looking foward to whatever we end up with.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nThis makes perfect sense, and I absolutely see what you're envisioning! I'll pass this feedback along to the sketch artist, and I'll send the next update as soon as I have it. Sketch revisions typically take a few business days, so I'll be back in touch soon! : )\r\n\r\nAugust 25 2026\r\nYou\r\nThat's fine. I'm loving the process and the communication. Thank you for this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHi Chris! I have the updated sketch for you to view, and I must say\u2014this ring set is absolutely stunning with the vines turning in like this to really frame that center ring! What do you think of this direction?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nYes, absolutely love this. The turning in is much better for the design I was looking for.\r\n\r\nI just would like to know if you believe it to be too big. I've mentioned that my girlfriends fingers are fairly small and I'm worried that it may be too wide.\r\n\r\nIs it at all possible to maybe instead of two large vines, what would the design look like with a few small vines popping out from the band every now and again. Not too big but enough to add that pattern. If that doesn't seem right I would then go back to this design but I wanted to see if it was possible. Thank you again for this\r\n\r\nAugust 26 2026\r\nYou\r\nOr reducing the vines to just small strokes out from the main band. The main band is perfect and I feel that too much is going on outside the main stone, the band, and the design of each part of that band.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThat is a fantastic question! You did mention that she has smaller hands, and I definitely want to prioritize making sure the size doesn't feel too flashy or overpowering. One thing that is really difficult during the sketch phase is visualizing the actual scale. Right now, this ring set looks rather large in the sketch, but it is actually quite small. The center pink sapphire that I currently have penciled into the design is only 3mm.\r\n\r\nWe can absolutely explore making everything smaller and more delicate, along with deciding what should be added or taken away, but I recommend that we start fine-tuning those details during our CAD design phase. This is where we can actually see the ring on a computer-generated hand to get a much better sense of the scale and proportions. I think once we see the true scale, it will be much easier to identify anything that still feels too overpowering and pull it back from there!\r\n\r\nWould you be open to making those additional design changes in our 3D models instead so that we can really visualize how everything will look?\r\n\r\nAugust 26 2026\r\nYou\r\nWow okay, I feel way off now that you've explained that. Yes it is very confusing with the scale of the sketch but now I feel it makes more sense.\r\n\r\nNo need to worry about that design change then, I think the 3D model would definitely help see that better.\r\n\r\nAs for the design change, I'm not sure it's necessary anymore, if it's something you feel is worth looking at then lets do that, otherwise let's leave that for the moment and focus on this design because I do love it.\r\n\r\nI just want to make sure of some things first. The first was that you said the center is a pink sapphire, I know we'll talk about stones in the future but making sure that this design will look good with a lab grown pink diamond.\r\n\r\nThe second is, again we will talk about the stone in the future, but I'm hoping to have the diamond be larger that the 3mm, maybe 5mm or 6mm. I like the size of these in the jewellery stores I've gone into in person so I can get some kind of visual in my hands.\r\n\r\nThank you for explaining all of this about the sketch. I felt so thrown off but now a bit more grounded.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThe sketch phase does this for everyone, so don't worry\u2014I totally get it! It is so hard to visualize small details when everything is blown up like this.\r\n\r\nNow hearing that you want a larger center stone, I actually do think seeing a revised sketch without the enhancer band would be helpful. I think that will really change the scale of things and allow us to focus more on the engagement ring itself. We can definitely explore a lab-created pink diamond in the center instead of the pink sapphire!\r\n\r\nLet me get to work with the sketch artist to give you another visual that focuses more on the engagement ring as the true highlight. I will be back with the next update as soon as I have it!\r\n\r\nThank you very much for being so communicative and detailed with your explanations. It is really helping me get closer to the right design for you and Tannaz! Talk soon! :)\r\n\r\nAugust 26 2026\r\nYou\r\nThank you very much. Looking foward to the revisions and seeing what comes from the artists next.\r\n\r\nThank you for being so understanding and helpful through this first phase and I hope to get more incredible designs and ideas from both your team and my friends. Loved all of this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nYou are so welcome!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHey Chris! I am so glad we were able to align on what you were ideally looking for with this piece because I think this update is incredible! I now have a 6mm lab-created pink diamond penciled in for the center stone and asked the artist to give the engagement ring a bit more presence on its own by adding an additional vine so that we could better envision it. What do you think of it?!\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nPerfect. Absolutely perfect Charlotte. I love it and I know she will too.\r\n\r\nMy friends have given me the same feedback of \"that's the one\" and \"she's going to love this\" so yes, very very very happy with this\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYaaay!! I am so happy to hear this. I completely agree!\r\n\r\nTo touch briefly on pricing, right now I have a 1\u20131.5ct lab-created pink diamond penciled in for the center stone, set in 14k yellow gold, and I am landing at a price range of roughly $3,200\u2013$4,100. That range is primarily due to the exact center diamond you choose once we get into diamond sourcing.\r\n\r\nIf that feels comfortable for you, then we are ready to move into our 3D design stage! This is where you'll be able to view the ring with accurate proportions, depth, texture, and angles, giving you a much clearer picture of how the finished piece will look. We can absolutely continue refining the details during this stage.\r\n\r\nTo begin creating the CAD renderings, we ask for a $100 deposit, which is applied toward the final cost of your ring. I'll follow this message with the deposit request. Once it's received, I'll send everything over to our CAD team so they can begin creating the renderings. Please let me know if you have any questions at all! I'm really excited to see this design in 3D!\r\n\r\nCompleted Payment\r\n\r\nDesign Deposit\r\nAmount: $100 USD\r\nDate Paid: September 3rd, 2026\r\nAugust 27 2026\r\nYou\r\nPerfect, great price range, exciting to doing all of this and to get the design underway. I'll put the design deposit down, next week after I get paid from work and then I'll be able to move ahead with everything.\r\n\r\nI am going on holiday with the girlfriend back to her home and family at the end of the year so I'm hoping that the 50% deposit will be done around the time that is needed too. But best believe me, you've got me hooked on this ring. I am in love with it.\r\n\r\nThank you so much to everyone for helping get this together.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nThat sounds fantastic! I look forward to continuing this design together. Please feel free to place the deposit whenever you are ready! The link will not expire. : )\r\n\r\nAugust 27 2026\r\nYou\r\nGreat to hear. I'll deposit it Thursday next week asap. Thank you for helping me through this process. Going to highly recommend you guys to everyone based on this process alone\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYou are so welcome, and thank you so much! I've genuinely enjoyed the process so far too.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nGood morning, Chris! Deposit has been received. Thank you!\r\n\r\nI'll send your design over to our CAD team so they can begin creating the 3D renderings. CAD renderings typically take about 5-6 business days to complete, and as soon as I receive them, I'll send them right over for your review.\r\n\r\nAs always, if any questions come to mind in the meantime, please don't hesitate to reach out. Talk soon!\r\n\r\nSeptember 3 2026\r\nYou\r\nGood morning, thank you very much, it felt like a very long week waiting for my payslip so I can do the deposit without any worries from Tannaz. Can't wait to see what it looks like. Thank you, have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nI bet it did! I am so excited to see how the first render comes out. Have a wonderful day! : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 8 2026\r\nGood morning, Chris! I hope you had a wonderful long weekend! I am so excited to share the initial renderings for Tannaz's ring with you! I cannot believe how stunning this concept is. What do you think? Are there any adjustments you would like to make?\r\n\r\n1\r\nimage named sample.741.jpg\r\n2\r\nimage named sample.737.jpg\r\n3\r\nimage named sample.740.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\nSeptember 9 2026\r\nYou\r\nGood morning Charlotte. I hope you had a great long weekend too. Looking at these images I just have one thing to say that I'm sure you'll be happy to hear... I love it, it's perfect, I have no adjustment or notes or anything other than amazement. It's perfect.\r\n\r\nSeptember 9 2026\r\nYou\r\nThe only thing is, I've changed my mind on the engraving. Tannaz has made it clear that the engravings should be saved for the wedding rings so I shouldn't do engraving on the engagement ring when I get it. Are we able to scrap that and call it a day on changes?\r\n\r\nSeptember 9 2026\r\nYou\r\nThank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nYaaay!! I am so happy to hear this! I completely agree. The piece is perfect!\r\n\r\nWe can absolutely remove the engraving. That is a very easy fix. With that said, we are on to finding the perfect pink diamond for Tannaz! This is one of my favorite parts of the process. I will get right to work with our gem specialist to find you a few options to choose from!\r\n\r\nI hope to have those ready for your review by the end of the day today or tomorrow. So exciting, Chris! Thank you so much for being such a pleasure to work with thus far. : )\r\n\r\nSeptember 9 2026\r\nYou\r\nAmazing. Can't wait to see the options. I'll be waiting eagerly.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nHi Chris! Our gem specialists were really on top of this one, so I'm excited to share the three beautiful diamonds they sourced for your ring! If you click on each stone, you'll be able to view a 360\u00b0 video along with additional images, specifications, and notes from our gem expert.\r\n\r\nAs you can see, these diamonds vary in color, and I genuinely think any one of them would look incredible in your design.\r\n\r\nTo help keep everything organized, here's where the total project price lands with each option:\r\n\r\nOption 1: $3,057\r\nOption 2: $3,242\r\nOption 3: $3,331\r\n\r\nI'd love to hear your thoughts! Is there one that stands out to you?\r\n\r\nOne quick note: these diamonds are listed on the open market, which means they can be purchased by another buyer at any time. I know you mentioned that you may not be looking to purchase the ring quite yet, but I wanted to provide you with all of the details in case you would like to move forward now.\r\n\r\nOnce your diamond is secured, we'll make one final update to the 3D model to reflect the exact dimensions of your chosen stone. From there, I would allow approximately five additional weeks for the ring to be completed. Would you like to move forward with the 50% deposit to secure one of these diamonds, or would you prefer to hold off for now?\r\n\r\nAs always, let me know if any questions come to mind!\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\n\r\nOption 2\r\nDiamond - Fancy Color - Lab Created\r\n1.52ct, cushion\r\nUSD 1,494\r\n\r\nOption 3\r\nDiamond - Fancy Color - Lab Created\r\n1.51ct, cushion\r\nUSD 1,583\r\nSeptember 9 2026\r\nYou\r\nHey, love the looks of all three but I think the first option definitely speaks more to her style and her character. I especially like how it matches the colour of the bow she wore on our third date. I love it, thank you so much.\r\n\r\nSeptember 9 2026\r\nYou\r\nI can put the 50% deposit down by the 3rd week of October\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nOkay!! I think the color of Option 1 is absolutely gorgeous. That sounds fantastic, Chris! Please place the deposit whenever you're ready.\r\n\r\nTo touch on the accent stones, since we haven't talked a ton about them yet, I recommend using natural light pink sapphires so that they closely match the color of Option 1. We aren't able to source pink diamonds in that very light pink color at the smaller sizes needed for this design, but the sapphires will give us the beautiful soft pink look we're going for. Does that work for you?\r\n\r\nSeptember 10 2026\r\nYou\r\nYep that sounds perfect. I think that would be the best option for the smaller stones.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nThat sounds perfect! Just so that you have the payment option available whenever you're ready, I'm going to send a deposit request over. This is really just for convenience, so please feel free to make the payment whenever the timing feels right for you. Just keep in mind that once the proposal is accepted and the deposit is made, I would still allow approximately 4\u20135 weeks for production and delivery.\r\n\r\nPlease let me know if you have any other questions. Otherwise, I look forward to getting started on the ring whenever you're ready! : )\r\n\r\nCompleted Payment\r\n\r\nSecure Your Gem\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nAmount Paid: $1,478.50 USD\r\nDate Paid: September 26th, 2026\r\nSeptember 11 2026\r\nYou\r\nGreat, thank you for having this ready, appreciate that. I should have it sorted before the end of October.\r\n\r\nThere's no worries timeline wise so the only thing I'm keeping my fingers crossed on is for the stone to stay available.\r\n\r\nLet me know if anything changes but I hope to talk more about the positives in a few weeks time.\r\n\r\nThank you.\r\n\r\nSeptember 11 2026\r\nYou\r\nWhile I get that sorted, I'm wondering if that 3d render with the new stone and no engraving is a possibility, if it take more time and money then no need to worry about doing it. I was just wondering so I can show our friend who will be helping with the proposal.\r\n\r\nThank you again\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 11 2026\r\nOf course! I can absolutely have the engraving removed for you. This stone has very similar dimensions and color to what is currently shown in the CAD, so I'll leave that as is, and it should look virtually identical. I will be back in a few business days with an updated rendering for you without the engraving. Have a wonderful weekend, Chris!\r\n\r\nSeptember 12 2026\r\nYou\r\nYou too Charlotte, thank you for having this done.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 12 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nGood morning, Chris! I hope that you had a wonderful weekend. I have the latest update to share with you, where we have removed the engraving from the piece. I look forward to hearing what your friend thinks of the ring! : )\r\n\r\n1\r\nimage named sample.2065.jpg\r\n2\r\nimage named sample.2047.jpg\r\n3\r\nimage named sample.741.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\n6\r\nimage named sample.740.jpg\r\nSeptember 14 2026\r\nYou\r\nHey there, hope you're weekend was great too. Thank you for this final render, it looks incredible. I'll make sure to get the deposit sorted before the end of October. Let me know if anything changes. Have a great day\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nSounds great! You too!\r\n\r\nSeptember 23 2026\r\nYou\r\nHi there Charlotte, hope you're weekend was great.\r\n\r\nI'm looking to be a bit of a pain...\r\n\r\nI know we've discussed it and I've gone back and forth with the idea but I'm quite certain about one more change I'd like to make. It's about an engraving. I don't need to see a 3d render but I'm wondering if it's still possible.\r\n\r\nWhat I'm looking to do for the engraving is\r\n\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nAs in \"I LOVE YOU\" which we will sometimes do the dots in ways that only we see and it occurred to me when going through old messages of ours.\r\n\r\nIf it's not possible that's okay, just don't want to step on toes before I pay the upcoming 50% deposit.\r\n\r\nThank you so much\r\n\r\n1\r\nimage named Screenshot_20260923_191732_Samsung Notes.jpg\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nHey Chris! You are not a pain at all! I absolutely love this direction for the engraving! It is so subtle, but it sounds like it has a lot of sentimental meaning for you. I will 100% have an updated set of renderings created for you so that you can see what it would look like. I should be back in just a few days with that update. Looking forward to seeing it! :)\r\n\r\nSeptember 23 2026\r\nYou\r\nThank you so so SO much for the hard work and effort. Can't wait.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nYou are so welcome : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nHey there, Chris! I have the engraving to show you, and I think this is so cool! Do you like it?\r\n\r\n1\r\nimage named sample.4387.jpg\r\nSeptember 26 2026\r\nYou\r\nAmazing. Exactly what I was looking for.\r\n\r\nOkay, well now that I am happy with everything, I'll send throught the 50% in the next few days. I got a few things sorted out so hopefully getting things done sooner\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nOkay that sounds fantastic! I cannot wait to see this ring completed!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nMorning, Chris! Deposit received. Thank you, and congratulations on officially purchasing the center diamond for Tannaz's ring! I will get one final CAD model that showcases the exact dimensions of the center diamond you chose. From there, I will touch base with you again with your final proposal before we officially begin production. I expect to have the final models ready for you within the next couple of days. I will talk to you soon!\r\n\r\nSeptember 29 2026\r\nYou\r\nThank you for helping get to this point, it's all very daunting sometimes and you and your team help immensely. Can't thank you enough.\r\n\r\nLooking foward to seeing the next steps.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nYou are so welcome! It truly was my pleasure, and I couldn't be more pleased with the design.\r\n\r\nOne quick note\u2014I was just notified by our gem specialist that upon ordering your exact center diamond, the supplier let us know that there is a very small chip on the culet of this particular pink diamond. The culet is the point at the very bottom of the stone. Small chips on the culet are considered an inclusion, but because it isn't visible in the photos, we wanted to make sure we mentioned it. We do not see any durability concerns with the small chip; however, we pride ourselves on being fully transparent with everything we do, so because this information was passed along to us, we wanted to make sure we passed it along to you as well.\r\n\r\nI am attaching an image circling the culet and the location of that small chip.\r\n\r\nWe have a couple of options from here. We can proceed with this exact diamond, as the color was quite perfect, or we can source another diamond with similar color and characteristics before proceeding. As a diamond specialist myself, I would also be happy to answer any additional questions you may have about it!\r\n\r\nWhich direction would you feel most comfortable going in?\r\n\r\n1\r\nimage named Screenshot 2026-09-29 at 10.27.32AM.png\r\nSeptember 30 2026\r\nYou\r\nHi there. wow that's unfortunate to find out but I agree with the \"it isn't visible in the photos\" because that means it won't be visible in person other than under magnification. I don't have a problem with this especially with your professional opinion. if you have any concerns about this for the test of time or future work then I would like to hear it but based on this alone, I am fine to continue with this process.\r\n\r\nif there was a diamond that is basically the same colour and same price then I would want to see that as a comparison but I'm okay with bypassing that extra hurdle.\r\n\r\nThank you for being clear about this with me. Really appreciate the honesty and integrity of your work.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for your response, Chris! I would be completely honest with you if I thought this chip would pose any issue with the stone at all. I truly believe this small inclusion causes no issues with the stone. Chipped culets, in my experience, are incredibly common. We just wanted to make sure you were aware of it before proceeding.\r\n\r\nWe will continue through the process, and I really appreciate your trust in me throughout all of this. It has been such a pleasure working with you!\r\n\r\nI will be back once I have those updated renders for you that showcase the correct dimensions of your center diamond, and then we will be ready to start making the ring! Talk soon. : )\r\n\r\nSeptember 30 2026\r\nYou\r\nThank you. This has been an excellent experience and I fully trust this process.\r\n\r\nI've also set things in motion for the proposal and the date I'm looking at will be the second week of March next year. Are you able to let me know if this is a reasonable timeline if I make that final payment on time. If not I can play around with another date, just wanting to get an idea for the future is all. Thanks\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nCongratulations on honing in on a proposal date! That is so exciting!\r\n\r\nRegarding the timeline, the ring will definitely be completed by then. Right now, I am having those final CAD models created to showcase your exact center diamond. Once those are completed in the next few days, we will be ready to start making the ring! Production should take approximately 4\u20136 weeks. Once the ring officially enters production, you will receive updates every step of the way.\r\n\r\nJust let me know if you have any other questions. Otherwise, I will be reaching out soon with those final renders!\r\n\r\nSeptember 30 2026\r\nYou\r\nSounds great. I'll let you do your think. Have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nOkay! :)\r\n\r\nHave a wonderful day! I look forward to sharing the next update with you very soon.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nGood morning, Chris! I am so happy to share that I have the final CAD models for Tannaz's ring, and I am ready to send over your final proposal! Once accepted, I will reach out once more to outline the next steps and what to expect as the ring moves into production. As you look everything over, please let me know if you have any additional questions at all!\r\n\r\nCompleted\r\n\r\nApprove For Production\r\nTannaz's Engagement Ring\r\nOrder #2342994 Tannaz's Engagement Ring\r\n\r\nMaterial: 14K Yellow Gold\r\nSize: 9.25 (US size)\r\nFinish for raised design components and object surface: Polished\r\nFinish for recessed\/engraved design components: Low texture\r\n\r\nCenter stone: Option #1 - 1.53ct Cushion Pink Diamond - Fancy Color - Lab Created - IGI-LG640427716\r\nAccent gems:\r\n4 x Round (Faceted) Pink Sapphire, 1.5x1.5mm (0.02ct), Light purplish pink, Grade: A, Treatment: H\r\n\r\nInclude inscription inside band :\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nQuantity: 1\r\n\r\nimage named sample.4852.jpg\r\nimage named sample.4853.jpg\r\nimage named sample.4854.jpg\r\nimage named sample.4855.jpg\r\nimage named sample.4856.jpg\r\nThese renderings represent the finalized model our production team will use to create your piece.\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nDate Approved: September 30th, 2026\r\nSeptember 30 2026\r\nYou\r\nHey Charlotte. Nope, all good. Very happy, very excited. Thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for accepting your final proposal, and congratulations on officially moving into production on Tannaz's ring! This has been such a fun project to be a part of, and I truly can't wait to see the finished piece come to life.\r\n\r\nAs your ring moves through each stage of production, you'll receive a series of progress updates. You may notice the estimated delivery date shift by a day or two along the way\u2014that's completely normal as the timeline updates with each production milestone. Right now, I'm seeing an estimated delivery window for mid-to-late November.\r\n\r\nIf you have any questions in the meantime, please don't hesitate to reach out. Otherwise, the next exciting update will be the final photos of the ring before it's shipped! Congratulations again!\r\n\r\nSeptember 30 2026\r\nYou\r\nAmazing. Perfect timing for delivery before we go away so it's less stress, so happy with this progress and excited for the photos.\r\n\r\nThank you for continuing to go out of your way to make this a perfect experience. Looking foward to each update. Fingers crossed for only positives.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 1 2026\r\nThat is fantastic! I am so happy that everything is working out perfectly. This has really been one of my favorite projects, and you have made this entire process so wonderful on my end as well. I'm looking forward to sharing the next updates on the ring with you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 23 2026\r\nHello, hello, Chris! Today is the day!!\r\n\r\nI have the final photos of Tannaz's ring to share with you, and I am truly beyond excited about how it turned out!\r\n\r\nAs a quick overview of what to expect from here:\r\n\r\nIn order to move forward and get your ring to you as soon as possible, please submit your final payment through your project overview screen. This will also give you the opportunity to confirm or update both your shipping address and payment information.\r\n\r\nOnce the final payment has been submitted, our shipping department will begin processing your order. As soon as your ring officially ships, you will receive an email with your tracking information. Shipping generally takes 1\u20135 business days from the time you receive that email. To ensure a safe and prompt delivery, we recommend shipping to an address where someone will be available to receive the piece directly. If you have any questions or concerns after receiving your piece, you can reach out to me here at any time.\r\n\r\nWith all of that said... what do you think?! I can't wait to hear! It is so perfect!!\r\n\r\n1\r\nimage named 2342994-1.jpg\r\n2\r\nimage named 2342994-3.jpg\r\n3\r\nimage named 2342994-4.jpg\r\n4\r\nimage named 2342994-5.jpg\r\n5\r\nimage named 2342994-7.jpg\r\n6\r\nimage named 2342994-6.jpg\r\nCompleted Payment\r\n\r\nFinal Payment\r\nAmount Paid: $1,553.50 USD\r\nDate Paid: October 23rd, 2026\r\nOctober 23 2026\r\nYou\r\nHi there, WOW! I absolutely love this. It's perfect and I can't stop looking at it.\r\n\r\nThank you so much for this work, thank you to everyone that did this project.\r\n\r\nI will be sending through the final payment right now. I hope it can all be organised and it will be here safe and sound for the evening I have planned.\r\n\r\nThank you thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nIt really came out so perfectly, and it makes me so happy to have been a part of creating such an important and special piece for you and Tannaz!\r\n\r\nI see that the ring has already shipped! I'll be watching the ring very closely as it makes its way to you, and I would love it if you could let me know once it arrives! I'll be eagerly waiting to hear what you think of it in person.\r\n\r\nThank you again, Chris, for being such a pleasure to work with at every stage of this process!\r\n\r\nOctober 24 2026\r\nYou\r\nAppreciate the love and effort you've put into everything and continuing once your work has completed. I'll be sure to keep you updated as well as coming back for future projects. Very exciting, thanks for it all.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nYou are so welcome. : D\r\n\r\nOctober 30 2026\r\nYou\r\nHi Charlotte. The ring has arrived. I was getting ready for work when she received the box and opened it but stopped when I saw the notification to what arrived. Luckily it's still a mystery but an funny one at that. It looks perfect and based on her other rings, it seems to be the perfect fit too. So happy with it and this process. Any photos from the proposal I'll be sure to send through and use for a review. All in due time.\r\n\r\nThank you so so so much for everything. I am in love with this ring and process and I know she'll be in love with this ring too. Thank you for bringing us closer together and closer to Forever. You have done an incredible job.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nHey Chris! This is the best news! Not only was it such a pleasure to help you, but the end result was spectacular. I am so happy for you both and I cannot wait to hear about the proposal. Please send pictures my way!\r\n\r\nIf you ever have any questions, need assistance, or decide you'd like to create another special piece in the future, I'll be here and happy to help.\r\n\r\nThank you again for letting me be a part of such a special moment! : D\r\n\r\nOctober 31 2026\r\nYou\r\nOh I will definitely be coming back to design future projects, no doubt. Hopefully we can come back and design wedding rings for both the missus and myself. Would love to have your work again.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nI would love that as well. : D\r\n\r\nCompleted\r\n\r\nThank You For Your Review\r\nWe\u2019ve shared your feedback with our team.\r\n\r\nWasn't sure about how to do the process but Charlotte and her team helped me understand each step of the process, listened to what I had to say, and answered every and all questions.\r\n\r\nDuring all the process, I went from fretting over what the ring would look like in person but it looks exactly the same as shown from the sketches, 3d designs, and then the professional photos.\r\n\r\nI feel that Charlotte has become an important part of my future fianc\u00e9 and my relationship because she was there for the intimate details of our love and turned that into our gorgeous diamond ring.\r\n\r\nWe will be using CustomeaMade's services again in the future for both the wedding bands and any future custom jewellery job.\r\n\r\nThank you for everything guys.\r\n\r\nWould absolutely recommend the services provided."
"\r\n\r\nCustomMade\r\nAugust 21 2026\r\nHi Chris,\r\n\r\nThanks for sharing some ring details with us - can\u2019t wait to work with you on it! Before we dive in, is there anything else we should know about what kind of ring you\u2019re looking for, aside from what you\u2019ve already told us?\r\n\r\nAugust 21 2026\r\nYou\r\nI guess the only thing to tell is that she's from Assam, India and wants a ring of that design but much more modern and less prominent. I'll attach a photo to give an example of the types of rings they have there that she likes but doesn't like for herself.\r\n\r\nCustomMade\r\nAugust 21 2026\r\nThanks for replying! I've matched you up with a member of our project management team. They'll reach out to you soon to begin working on your project together. Check back here, or keep an eye on your email inbox for a message notification.\r\n\r\nWelcome\r\n\r\nMeet Your Project Manager\r\nYour project manager is your main point of contact, helping refine the details of your ring and working behind the scenes with our designers and production team. Our team typically responds within one business day.\r\n\r\n\r\nCharlotte V.\r\nJewelry Project Manager\r\n\r\nBoston, MA\r\n\r\nMonday to Friday, 9A-5P ET\r\n\r\nKey Details So Far\r\nHere are the key details we\u2019re starting from. If anything needs adjusting, you can message us anytime.\r\n\r\nCenter Stone: Diamond\r\nMetal Color: Yellow\r\nWhen You Need The Ring: Within 12 Months\r\nAugust 21 2026\r\nYou\r\nHeres the design that she likes the designs of but not the size or how loud it is\r\n\r\n1\r\nimage named Screenshot_20260624_035459_Google.jpg\r\nAugust 21 2026\r\nYou\r\nHi Charlotte\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nHi Chris! As you know, my name is Charlotte, and I'll be partnering with you to create this special piece for Tannaz. Welcome to CustomMade! :)\r\n\r\nThank you for sharing all of these details\u2014they're incredibly helpful.\r\n\r\nFirst off, I definitely see the direction you're going for, and it is absolutely stunning! It seems like Tannaz is drawn to free-flowing, intricate metalwork with some nature-inspired elements. It also looks like the main color palette you're envisioning is pink and yellow gold, which I think is a beautiful combination. You both have incredible taste!\r\n\r\nBefore I get started with one of our sketch artists, I'd love to get a better idea of the overall scale you're hoping for. I noticed a mix of inspiration images ranging from smaller, more delicate designs to much larger statement pieces. Are you envisioning the engagement ring being a bit more modest on its own, with the full three-piece ring set becoming more of a statement? Or are you hoping for the engagement ring itself to have a larger presence? We definitely want to design something she'll love, but also something that suits her lifestyle and feels comfortable for her to wear every day.\r\n\r\nI'm very excited to team up on this, Chris, and I look forward to hearing your thoughts!\r\n\r\nAugust 22 2026\r\nYou\r\nHi there, I'm excited to go through this process with you guys too.\r\n\r\nWhen it comes to the ring, at this stage I feel like I want her to have something that you can wear along with the rest of the set in the future comfortably. So something more along the lines of a delicate design would be great. I just would like the details to be clear without being too small to admire. She has got tiny fingers so that is also a factor.\r\n\r\nAparts from having it on the smaller side, I would like that detailing of the band to go a bit more beyond the main stone without making the band too thick around the sides and bottom.\r\n\r\nI apologise for any late replies. I am currently attempting to work as much as I can before my holiday with her as well as finish getting her birthday party set up. I will definitely be working on this as much as I can so that she can have the best ring possible.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThis all makes a lot of sense! We can absolutely take this direction for the engagement ring. I think that's the perfect place to start. I feel like I have a very solid idea of the direction for the ring, so I'll get started with our sketch team to have something drawn up for you. Sketches typically take a few business days to complete, and as soon as I have it ready, I'll send it right over for your review. Please always feel free to reach out with questions. Have a wonderful weekend!\r\n\r\nAugust 22 2026\r\nYou\r\nThank you very much. You too, have a great weekend.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 22 2026\r\nThank you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nGreetings, Chris! I am very excited to share the initial concept sketch for the piece with you!\r\n\r\nIt looks like the artist took the liberty of also creating an enhancer band to go alongside the engagement ring. The whole set is absolutely stunning, but I really think the center ring captures that more minimal look, while adding the enhancer gives the piece a much bigger presence. It also gives Tannaz the flexibility to decide which look she'd like to wear on any given day.\r\n\r\nWe can absolutely adjust any of this however you'd like! What do you think?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 25 2026\r\nYou\r\nHi there, hope your weekend was good.\r\n\r\nWow, that looks incredible, I love the flower design and the inclusion of the diamonds within the petals.\r\n\r\nI absolutely love everything about it, it's just the one thing of the size it gets to. It feels like it's too big or too much, something a bit more laid back from this design maybe. The centre is perfect and the main part if the band is too. I just look at those extra vines going up and down and I think it may be too much.\r\n\r\nThe idea I'm getting from this is instead of having one strand coming from either side, it has a mirrored look with one of the top and one on the bottom.\r\n\r\nAs in keep the middle band, and then just have two vines either side of it with it staying close to the centre rather than reaching out. I want to leave as little space in between as possible.\r\n\r\nI hope this is coming across alright. Sorry if it's confusing. I'm not sure how to describe this change properly.\r\n\r\nThis looks amazing though. Looking foward to whatever we end up with.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nThis makes perfect sense, and I absolutely see what you're envisioning! I'll pass this feedback along to the sketch artist, and I'll send the next update as soon as I have it. Sketch revisions typically take a few business days, so I'll be back in touch soon! : )\r\n\r\nAugust 25 2026\r\nYou\r\nThat's fine. I'm loving the process and the communication. Thank you for this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 25 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHi Chris! I have the updated sketch for you to view, and I must say\u2014this ring set is absolutely stunning with the vines turning in like this to really frame that center ring! What do you think of this direction?\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nYes, absolutely love this. The turning in is much better for the design I was looking for.\r\n\r\nI just would like to know if you believe it to be too big. I've mentioned that my girlfriends fingers are fairly small and I'm worried that it may be too wide.\r\n\r\nIs it at all possible to maybe instead of two large vines, what would the design look like with a few small vines popping out from the band every now and again. Not too big but enough to add that pattern. If that doesn't seem right I would then go back to this design but I wanted to see if it was possible. Thank you again for this\r\n\r\nAugust 26 2026\r\nYou\r\nOr reducing the vines to just small strokes out from the main band. The main band is perfect and I feel that too much is going on outside the main stone, the band, and the design of each part of that band.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThat is a fantastic question! You did mention that she has smaller hands, and I definitely want to prioritize making sure the size doesn't feel too flashy or overpowering. One thing that is really difficult during the sketch phase is visualizing the actual scale. Right now, this ring set looks rather large in the sketch, but it is actually quite small. The center pink sapphire that I currently have penciled into the design is only 3mm.\r\n\r\nWe can absolutely explore making everything smaller and more delicate, along with deciding what should be added or taken away, but I recommend that we start fine-tuning those details during our CAD design phase. This is where we can actually see the ring on a computer-generated hand to get a much better sense of the scale and proportions. I think once we see the true scale, it will be much easier to identify anything that still feels too overpowering and pull it back from there!\r\n\r\nWould you be open to making those additional design changes in our 3D models instead so that we can really visualize how everything will look?\r\n\r\nAugust 26 2026\r\nYou\r\nWow okay, I feel way off now that you've explained that. Yes it is very confusing with the scale of the sketch but now I feel it makes more sense.\r\n\r\nNo need to worry about that design change then, I think the 3D model would definitely help see that better.\r\n\r\nAs for the design change, I'm not sure it's necessary anymore, if it's something you feel is worth looking at then lets do that, otherwise let's leave that for the moment and focus on this design because I do love it.\r\n\r\nI just want to make sure of some things first. The first was that you said the center is a pink sapphire, I know we'll talk about stones in the future but making sure that this design will look good with a lab grown pink diamond.\r\n\r\nThe second is, again we will talk about the stone in the future, but I'm hoping to have the diamond be larger that the 3mm, maybe 5mm or 6mm. I like the size of these in the jewellery stores I've gone into in person so I can get some kind of visual in my hands.\r\n\r\nThank you for explaining all of this about the sketch. I felt so thrown off but now a bit more grounded.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nThe sketch phase does this for everyone, so don't worry\u2014I totally get it! It is so hard to visualize small details when everything is blown up like this.\r\n\r\nNow hearing that you want a larger center stone, I actually do think seeing a revised sketch without the enhancer band would be helpful. I think that will really change the scale of things and allow us to focus more on the engagement ring itself. We can definitely explore a lab-created pink diamond in the center instead of the pink sapphire!\r\n\r\nLet me get to work with the sketch artist to give you another visual that focuses more on the engagement ring as the true highlight. I will be back with the next update as soon as I have it!\r\n\r\nThank you very much for being so communicative and detailed with your explanations. It is really helping me get closer to the right design for you and Tannaz! Talk soon! :)\r\n\r\nAugust 26 2026\r\nYou\r\nThank you very much. Looking foward to the revisions and seeing what comes from the artists next.\r\n\r\nThank you for being so understanding and helpful through this first phase and I hope to get more incredible designs and ideas from both your team and my friends. Loved all of this.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nYou are so welcome!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 26 2026\r\nHey Chris! I am so glad we were able to align on what you were ideally looking for with this piece because I think this update is incredible! I now have a 6mm lab-created pink diamond penciled in for the center stone and asked the artist to give the engagement ring a bit more presence on its own by adding an additional vine so that we could better envision it. What do you think of it?!\r\n\r\n1\r\nimage named 2342994 Tannaz.jpg\r\nAugust 26 2026\r\nYou\r\nPerfect. Absolutely perfect Charlotte. I love it and I know she will too.\r\n\r\nMy friends have given me the same feedback of \"that's the one\" and \"she's going to love this\" so yes, very very very happy with this\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYaaay!! I am so happy to hear this. I completely agree!\r\n\r\nTo touch briefly on pricing, right now I have a 1\u20131.5ct lab-created pink diamond penciled in for the center stone, set in 14k yellow gold, and I am landing at a price range of roughly $3,200\u2013$4,100. That range is primarily due to the exact center diamond you choose once we get into diamond sourcing.\r\n\r\nIf that feels comfortable for you, then we are ready to move into our 3D design stage! This is where you'll be able to view the ring with accurate proportions, depth, texture, and angles, giving you a much clearer picture of how the finished piece will look. We can absolutely continue refining the details during this stage.\r\n\r\nTo begin creating the CAD renderings, we ask for a $100 deposit, which is applied toward the final cost of your ring. I'll follow this message with the deposit request. Once it's received, I'll send everything over to our CAD team so they can begin creating the renderings. Please let me know if you have any questions at all! I'm really excited to see this design in 3D!\r\n\r\nCompleted Payment\r\n\r\nDesign Deposit\r\nAmount: $100 USD\r\nDate Paid: September 3rd, 2026\r\nAugust 27 2026\r\nYou\r\nPerfect, great price range, exciting to doing all of this and to get the design underway. I'll put the design deposit down, next week after I get paid from work and then I'll be able to move ahead with everything.\r\n\r\nI am going on holiday with the girlfriend back to her home and family at the end of the year so I'm hoping that the 50% deposit will be done around the time that is needed too. But best believe me, you've got me hooked on this ring. I am in love with it.\r\n\r\nThank you so much to everyone for helping get this together.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nThat sounds fantastic! I look forward to continuing this design together. Please feel free to place the deposit whenever you are ready! The link will not expire. : )\r\n\r\nAugust 27 2026\r\nYou\r\nGreat to hear. I'll deposit it Thursday next week asap. Thank you for helping me through this process. Going to highly recommend you guys to everyone based on this process alone\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nAugust 27 2026\r\nYou are so welcome, and thank you so much! I've genuinely enjoyed the process so far too.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nGood morning, Chris! Deposit has been received. Thank you!\r\n\r\nI'll send your design over to our CAD team so they can begin creating the 3D renderings. CAD renderings typically take about 5-6 business days to complete, and as soon as I receive them, I'll send them right over for your review.\r\n\r\nAs always, if any questions come to mind in the meantime, please don't hesitate to reach out. Talk soon!\r\n\r\nSeptember 3 2026\r\nYou\r\nGood morning, thank you very much, it felt like a very long week waiting for my payslip so I can do the deposit without any worries from Tannaz. Can't wait to see what it looks like. Thank you, have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 3 2026\r\nI bet it did! I am so excited to see how the first render comes out. Have a wonderful day! : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 8 2026\r\nGood morning, Chris! I hope you had a wonderful long weekend! I am so excited to share the initial renderings for Tannaz's ring with you! I cannot believe how stunning this concept is. What do you think? Are there any adjustments you would like to make?\r\n\r\n1\r\nimage named sample.741.jpg\r\n2\r\nimage named sample.737.jpg\r\n3\r\nimage named sample.740.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\nSeptember 9 2026\r\nYou\r\nGood morning Charlotte. I hope you had a great long weekend too. Looking at these images I just have one thing to say that I'm sure you'll be happy to hear... I love it, it's perfect, I have no adjustment or notes or anything other than amazement. It's perfect.\r\n\r\nSeptember 9 2026\r\nYou\r\nThe only thing is, I've changed my mind on the engraving. Tannaz has made it clear that the engravings should be saved for the wedding rings so I shouldn't do engraving on the engagement ring when I get it. Are we able to scrap that and call it a day on changes?\r\n\r\nSeptember 9 2026\r\nYou\r\nThank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nYaaay!! I am so happy to hear this! I completely agree. The piece is perfect!\r\n\r\nWe can absolutely remove the engraving. That is a very easy fix. With that said, we are on to finding the perfect pink diamond for Tannaz! This is one of my favorite parts of the process. I will get right to work with our gem specialist to find you a few options to choose from!\r\n\r\nI hope to have those ready for your review by the end of the day today or tomorrow. So exciting, Chris! Thank you so much for being such a pleasure to work with thus far. : )\r\n\r\nSeptember 9 2026\r\nYou\r\nAmazing. Can't wait to see the options. I'll be waiting eagerly.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 9 2026\r\nHi Chris! Our gem specialists were really on top of this one, so I'm excited to share the three beautiful diamonds they sourced for your ring! If you click on each stone, you'll be able to view a 360\u00b0 video along with additional images, specifications, and notes from our gem expert.\r\n\r\nAs you can see, these diamonds vary in color, and I genuinely think any one of them would look incredible in your design.\r\n\r\nTo help keep everything organized, here's where the total project price lands with each option:\r\n\r\nOption 1: $3,057\r\nOption 2: $3,242\r\nOption 3: $3,331\r\n\r\nI'd love to hear your thoughts! Is there one that stands out to you?\r\n\r\nOne quick note: these diamonds are listed on the open market, which means they can be purchased by another buyer at any time. I know you mentioned that you may not be looking to purchase the ring quite yet, but I wanted to provide you with all of the details in case you would like to move forward now.\r\n\r\nOnce your diamond is secured, we'll make one final update to the 3D model to reflect the exact dimensions of your chosen stone. From there, I would allow approximately five additional weeks for the ring to be completed. Would you like to move forward with the 50% deposit to secure one of these diamonds, or would you prefer to hold off for now?\r\n\r\nAs always, let me know if any questions come to mind!\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\n\r\nOption 2\r\nDiamond - Fancy Color - Lab Created\r\n1.52ct, cushion\r\nUSD 1,494\r\n\r\nOption 3\r\nDiamond - Fancy Color - Lab Created\r\n1.51ct, cushion\r\nUSD 1,583\r\nSeptember 9 2026\r\nYou\r\nHey, love the looks of all three but I think the first option definitely speaks more to her style and her character. I especially like how it matches the colour of the bow she wore on our third date. I love it, thank you so much.\r\n\r\nSeptember 9 2026\r\nYou\r\nI can put the 50% deposit down by the 3rd week of October\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nOkay!! I think the color of Option 1 is absolutely gorgeous. That sounds fantastic, Chris! Please place the deposit whenever you're ready.\r\n\r\nTo touch on the accent stones, since we haven't talked a ton about them yet, I recommend using natural light pink sapphires so that they closely match the color of Option 1. We aren't able to source pink diamonds in that very light pink color at the smaller sizes needed for this design, but the sapphires will give us the beautiful soft pink look we're going for. Does that work for you?\r\n\r\nSeptember 10 2026\r\nYou\r\nYep that sounds perfect. I think that would be the best option for the smaller stones.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 10 2026\r\nThat sounds perfect! Just so that you have the payment option available whenever you're ready, I'm going to send a deposit request over. This is really just for convenience, so please feel free to make the payment whenever the timing feels right for you. Just keep in mind that once the proposal is accepted and the deposit is made, I would still allow approximately 4\u20135 weeks for production and delivery.\r\n\r\nPlease let me know if you have any other questions. Otherwise, I look forward to getting started on the ring whenever you're ready! : )\r\n\r\nCompleted Payment\r\n\r\nSecure Your Gem\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nAmount Paid: $1,478.50 USD\r\nDate Paid: September 26th, 2026\r\nSeptember 11 2026\r\nYou\r\nGreat, thank you for having this ready, appreciate that. I should have it sorted before the end of October.\r\n\r\nThere's no worries timeline wise so the only thing I'm keeping my fingers crossed on is for the stone to stay available.\r\n\r\nLet me know if anything changes but I hope to talk more about the positives in a few weeks time.\r\n\r\nThank you.\r\n\r\nSeptember 11 2026\r\nYou\r\nWhile I get that sorted, I'm wondering if that 3d render with the new stone and no engraving is a possibility, if it take more time and money then no need to worry about doing it. I was just wondering so I can show our friend who will be helping with the proposal.\r\n\r\nThank you again\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 11 2026\r\nOf course! I can absolutely have the engraving removed for you. This stone has very similar dimensions and color to what is currently shown in the CAD, so I'll leave that as is, and it should look virtually identical. I will be back in a few business days with an updated rendering for you without the engraving. Have a wonderful weekend, Chris!\r\n\r\nSeptember 12 2026\r\nYou\r\nYou too Charlotte, thank you for having this done.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 12 2026\r\nOf course!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nGood morning, Chris! I hope that you had a wonderful weekend. I have the latest update to share with you, where we have removed the engraving from the piece. I look forward to hearing what your friend thinks of the ring! : )\r\n\r\n1\r\nimage named sample.2065.jpg\r\n2\r\nimage named sample.2047.jpg\r\n3\r\nimage named sample.741.jpg\r\n4\r\nimage named sample.738.jpg\r\n5\r\nimage named sample.739.jpg\r\n6\r\nimage named sample.740.jpg\r\nSeptember 14 2026\r\nYou\r\nHey there, hope you're weekend was great too. Thank you for this final render, it looks incredible. I'll make sure to get the deposit sorted before the end of October. Let me know if anything changes. Have a great day\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 14 2026\r\nSounds great! You too!\r\n\r\nSeptember 23 2026\r\nYou\r\nHi there Charlotte, hope you're weekend was great.\r\n\r\nI'm looking to be a bit of a pain...\r\n\r\nI know we've discussed it and I've gone back and forth with the idea but I'm quite certain about one more change I'd like to make. It's about an engraving. I don't need to see a 3d render but I'm wondering if it's still possible.\r\n\r\nWhat I'm looking to do for the engraving is\r\n\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nAs in \"I LOVE YOU\" which we will sometimes do the dots in ways that only we see and it occurred to me when going through old messages of ours.\r\n\r\nIf it's not possible that's okay, just don't want to step on toes before I pay the upcoming 50% deposit.\r\n\r\nThank you so much\r\n\r\n1\r\nimage named Screenshot_20260923_191732_Samsung Notes.jpg\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nHey Chris! You are not a pain at all! I absolutely love this direction for the engraving! It is so subtle, but it sounds like it has a lot of sentimental meaning for you. I will 100% have an updated set of renderings created for you so that you can see what it would look like. I should be back in just a few days with that update. Looking forward to seeing it! :)\r\n\r\nSeptember 23 2026\r\nYou\r\nThank you so so SO much for the hard work and effort. Can't wait.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 23 2026\r\nYou are so welcome : )\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nHey there, Chris! I have the engraving to show you, and I think this is so cool! Do you like it?\r\n\r\n1\r\nimage named sample.4387.jpg\r\nSeptember 26 2026\r\nYou\r\nAmazing. Exactly what I was looking for.\r\n\r\nOkay, well now that I am happy with everything, I'll send throught the 50% in the next few days. I got a few things sorted out so hopefully getting things done sooner\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 26 2026\r\nOkay that sounds fantastic! I cannot wait to see this ring completed!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nMorning, Chris! Deposit received. Thank you, and congratulations on officially purchasing the center diamond for Tannaz's ring! I will get one final CAD model that showcases the exact dimensions of the center diamond you chose. From there, I will touch base with you again with your final proposal before we officially begin production. I expect to have the final models ready for you within the next couple of days. I will talk to you soon!\r\n\r\nSeptember 29 2026\r\nYou\r\nThank you for helping get to this point, it's all very daunting sometimes and you and your team help immensely. Can't thank you enough.\r\n\r\nLooking foward to seeing the next steps.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 29 2026\r\nYou are so welcome! It truly was my pleasure, and I couldn't be more pleased with the design.\r\n\r\nOne quick note\u2014I was just notified by our gem specialist that upon ordering your exact center diamond, the supplier let us know that there is a very small chip on the culet of this particular pink diamond. The culet is the point at the very bottom of the stone. Small chips on the culet are considered an inclusion, but because it isn't visible in the photos, we wanted to make sure we mentioned it. We do not see any durability concerns with the small chip; however, we pride ourselves on being fully transparent with everything we do, so because this information was passed along to us, we wanted to make sure we passed it along to you as well.\r\n\r\nI am attaching an image circling the culet and the location of that small chip.\r\n\r\nWe have a couple of options from here. We can proceed with this exact diamond, as the color was quite perfect, or we can source another diamond with similar color and characteristics before proceeding. As a diamond specialist myself, I would also be happy to answer any additional questions you may have about it!\r\n\r\nWhich direction would you feel most comfortable going in?\r\n\r\n1\r\nimage named Screenshot 2026-09-29 at 10.27.32AM.png\r\nSeptember 30 2026\r\nYou\r\nHi there. wow that's unfortunate to find out but I agree with the \"it isn't visible in the photos\" because that means it won't be visible in person other than under magnification. I don't have a problem with this especially with your professional opinion. if you have any concerns about this for the test of time or future work then I would like to hear it but based on this alone, I am fine to continue with this process.\r\n\r\nif there was a diamond that is basically the same colour and same price then I would want to see that as a comparison but I'm okay with bypassing that extra hurdle.\r\n\r\nThank you for being clear about this with me. Really appreciate the honesty and integrity of your work.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for your response, Chris! I would be completely honest with you if I thought this chip would pose any issue with the stone at all. I truly believe this small inclusion causes no issues with the stone. Chipped culets, in my experience, are incredibly common. We just wanted to make sure you were aware of it before proceeding.\r\n\r\nWe will continue through the process, and I really appreciate your trust in me throughout all of this. It has been such a pleasure working with you!\r\n\r\nI will be back once I have those updated renders for you that showcase the correct dimensions of your center diamond, and then we will be ready to start making the ring! Talk soon. : )\r\n\r\nSeptember 30 2026\r\nYou\r\nThank you. This has been an excellent experience and I fully trust this process.\r\n\r\nI've also set things in motion for the proposal and the date I'm looking at will be the second week of March next year. Are you able to let me know if this is a reasonable timeline if I make that final payment on time. If not I can play around with another date, just wanting to get an idea for the future is all. Thanks\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nCongratulations on honing in on a proposal date! That is so exciting!\r\n\r\nRegarding the timeline, the ring will definitely be completed by then. Right now, I am having those final CAD models created to showcase your exact center diamond. Once those are completed in the next few days, we will be ready to start making the ring! Production should take approximately 4\u20136 weeks. Once the ring officially enters production, you will receive updates every step of the way.\r\n\r\nJust let me know if you have any other questions. Otherwise, I will be reaching out soon with those final renders!\r\n\r\nSeptember 30 2026\r\nYou\r\nSounds great. I'll let you do your think. Have a great day.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nOkay! :)\r\n\r\nHave a wonderful day! I look forward to sharing the next update with you very soon.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nGood morning, Chris! I am so happy to share that I have the final CAD models for Tannaz's ring, and I am ready to send over your final proposal! Once accepted, I will reach out once more to outline the next steps and what to expect as the ring moves into production. As you look everything over, please let me know if you have any additional questions at all!\r\n\r\nCompleted\r\n\r\nApprove For Production\r\nTannaz's Engagement Ring\r\nOrder #2342994 Tannaz's Engagement Ring\r\n\r\nMaterial: 14K Yellow Gold\r\nSize: 9.25 (US size)\r\nFinish for raised design components and object surface: Polished\r\nFinish for recessed\/engraved design components: Low texture\r\n\r\nCenter stone: Option #1 - 1.53ct Cushion Pink Diamond - Fancy Color - Lab Created - IGI-LG640427716\r\nAccent gems:\r\n4 x Round (Faceted) Pink Sapphire, 1.5x1.5mm (0.02ct), Light purplish pink, Grade: A, Treatment: H\r\n\r\nInclude inscription inside band :\r\n\u25cf \u25cf\u25cf\u25cf\u25cf \u25cf\u25cf\u25cf\r\n\r\nQuantity: 1\r\n\r\nimage named sample.4852.jpg\r\nimage named sample.4853.jpg\r\nimage named sample.4854.jpg\r\nimage named sample.4855.jpg\r\nimage named sample.4856.jpg\r\nThese renderings represent the finalized model our production team will use to create your piece.\r\n\r\n\r\nOption 1\r\nDiamond - Fancy Color - Lab Created\r\n1.53ct, cushion\r\nUSD 1,309\r\nDate Approved: September 30th, 2026\r\nSeptember 30 2026\r\nYou\r\nHey Charlotte. Nope, all good. Very happy, very excited. Thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nSeptember 30 2026\r\nThank you for accepting your final proposal, and congratulations on officially moving into production on Tannaz's ring! This has been such a fun project to be a part of, and I truly can't wait to see the finished piece come to life.\r\n\r\nAs your ring moves through each stage of production, you'll receive a series of progress updates. You may notice the estimated delivery date shift by a day or two along the way\u2014that's completely normal as the timeline updates with each production milestone. Right now, I'm seeing an estimated delivery window for mid-to-late November.\r\n\r\nIf you have any questions in the meantime, please don't hesitate to reach out. Otherwise, the next exciting update will be the final photos of the ring before it's shipped! Congratulations again!\r\n\r\nSeptember 30 2026\r\nYou\r\nAmazing. Perfect timing for delivery before we go away so it's less stress, so happy with this progress and excited for the photos.\r\n\r\nThank you for continuing to go out of your way to make this a perfect experience. Looking foward to each update. Fingers crossed for only positives.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 1 2026\r\nThat is fantastic! I am so happy that everything is working out perfectly. This has really been one of my favorite projects, and you have made this entire process so wonderful on my end as well. I'm looking forward to sharing the next updates on the ring with you!\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 23 2026\r\nHello, hello, Chris! Today is the day!!\r\n\r\nI have the final photos of Tannaz's ring to share with you, and I am truly beyond excited about how it turned out!\r\n\r\nAs a quick overview of what to expect from here:\r\n\r\nIn order to move forward and get your ring to you as soon as possible, please submit your final payment through your project overview screen. This will also give you the opportunity to confirm or update both your shipping address and payment information.\r\n\r\nOnce the final payment has been submitted, our shipping department will begin processing your order. As soon as your ring officially ships, you will receive an email with your tracking information. Shipping generally takes 1\u20135 business days from the time you receive that email. To ensure a safe and prompt delivery, we recommend shipping to an address where someone will be available to receive the piece directly. If you have any questions or concerns after receiving your piece, you can reach out to me here at any time.\r\n\r\nWith all of that said... what do you think?! I can't wait to hear! It is so perfect!!\r\n\r\n1\r\nimage named 2342994-1.jpg\r\n2\r\nimage named 2342994-3.jpg\r\n3\r\nimage named 2342994-4.jpg\r\n4\r\nimage named 2342994-5.jpg\r\n5\r\nimage named 2342994-7.jpg\r\n6\r\nimage named 2342994-6.jpg\r\nCompleted Payment\r\n\r\nFinal Payment\r\nAmount Paid: $1,553.50 USD\r\nDate Paid: October 23rd, 2026\r\nOctober 23 2026\r\nYou\r\nHi there, WOW! I absolutely love this. It's perfect and I can't stop looking at it.\r\n\r\nThank you so much for this work, thank you to everyone that did this project.\r\n\r\nI will be sending through the final payment right now. I hope it can all be organised and it will be here safe and sound for the evening I have planned.\r\n\r\nThank you thank you\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nIt really came out so perfectly, and it makes me so happy to have been a part of creating such an important and special piece for you and Tannaz!\r\n\r\nI see that the ring has already shipped! I'll be watching the ring very closely as it makes its way to you, and I would love it if you could let me know once it arrives! I'll be eagerly waiting to hear what you think of it in person.\r\n\r\nThank you again, Chris, for being such a pleasure to work with at every stage of this process!\r\n\r\nOctober 24 2026\r\nYou\r\nAppreciate the love and effort you've put into everything and continuing once your work has completed. I'll be sure to keep you updated as well as coming back for future projects. Very exciting, thanks for it all.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 24 2026\r\nYou are so welcome. : D\r\n\r\nOctober 30 2026\r\nYou\r\nHi Charlotte. The ring has arrived. I was getting ready for work when she received the box and opened it but stopped when I saw the notification to what arrived. Luckily it's still a mystery but an funny one at that. It looks perfect and based on her other rings, it seems to be the perfect fit too. So happy with it and this process. Any photos from the proposal I'll be sure to send through and use for a review. All in due time.\r\n\r\nThank you so so so much for everything. I am in love with this ring and process and I know she'll be in love with this ring too. Thank you for bringing us closer together and closer to Forever. You have done an incredible job.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nHey Chris! This is the best news! Not only was it such a pleasure to help you, but the end result was spectacular. I am so happy for you both and I cannot wait to hear about the proposal. Please send pictures my way!\r\n\r\nIf you ever have any questions, need assistance, or decide you'd like to create another special piece in the future, I'll be here and happy to help.\r\n\r\nThank you again for letting me be a part of such a special moment! : D\r\n\r\nOctober 31 2026\r\nYou\r\nOh I will definitely be coming back to design future projects, no doubt. Hopefully we can come back and design wedding rings for both the missus and myself. Would love to have your work again.\r\n\r\n\r\nCharlotte\r\nProject Manager\r\nOctober 31 2026\r\nI would love that as well. : D\r\n\r\nCompleted\r\n\r\nThank You For Your Review\r\nWe\u2019ve shared your feedback with our team.\r\n\r\nWasn't sure about how to do the process but Charlotte and her team helped me understand each step of the process, listened to what I had to say, and answered every and all questions.\r\n\r\nDuring all the process, I went from fretting over what the ring would look like in person but it looks exactly the same as shown from the sketches, 3d designs, and then the professional photos.\r\n\r\nI feel that Charlotte has become an important part of my future fianc\u00e9 and my relationship because she was there for the intimate details of our love and turned that into our gorgeous diamond ring.\r\n\r\nWe will be using CustomeaMade's services again in the future for both the wedding bands and any future custom jewellery job.\r\n\r\nThank you for everything guys.\r\n\r\nWould absolutely recommend the services provided."
