CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,725 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,725 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd April 2025

1594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with CustomMade was smooth and rewarding! I felt involved with every step of the process, backed by very helpful members of the CustomMade team who were very quick with their responses and ensured my vision was realized.”

CustomMade.com 5 star review on 9th April 2025

Helpful Report

Posted 2 weeks ago

“Great experience. Everyone was super professional. The pendant came out better than expected. Look forward to our next project.”

Helpful Report

Posted 2 weeks ago

“I was looking for a very specific design for my engagement ring and couldn't find exactly what I wanted and then I came across CustomMade. They made exactly what I had in my head become a reality. They worked with me and and made any changes I asked for, gave me good options and advice about diamonds, and worked within my budget for the overall price. Overall, fantastic experience.”

Helpful Report

Posted 2 weeks ago

“From start to finish, every member of the team was very helpful, kind, and prompt with their replies. They really worked with me to make sure my ring was exactly as I wanted. When discussing the details I wanted, it was as if I was chatting with a friend, not a business. I highly recommend Custom Made for any of your jewelry needs.”

CustomMade.com 5 star review on 8th April 2025

Helpful Report

Posted 2 weeks ago

“Very clear and kind communication. Piece turned out exactly like I wanted. Thank you.”

Helpful Report

Posted 2 weeks ago

“I started my journey a couple months before I knew I was going to ask my(now fiance, she said yes) girlfriend to marry me. I told them what I liked and what she liked and they gave me some very beautiful options. From that point on we honed it down to a beautifuly unique piece, that you won’t find any where else. And she absolutely loves it. Thank you so much custom made, you guys are really making dreams come true. Keep it up”

CustomMade.com 5 star review on 6th April 2025

Helpful Report

Posted 2 weeks ago

“Way better than expected, true artist at work”

Helpful Report

Posted 2 weeks ago

“Everyone was very helpful through the whole process and helped me to design the perfect ring”

CustomMade.com 5 star review on 5th April 2025

Helpful Report

Posted 2 weeks ago

“I’m a very picky person, as well as forgetful. Through each step of the process, and each person of the team who contacted me, was very thorough and enthusiastic with my project. I was able to get the unique and beautiful design, crafted and delivered in a timeless (and early) fashion. I could not begin to express my sincere gratitude for CustomMade and the team who created my finances wedding band. Thank you so much!”

Helpful Report

Posted 2 weeks ago

“They took the time to work with me to get the ring exactly how I wanted it, even though I was months away from ordering. The ring came out beautifully! Would highly recommend to turn your thoughts into reality.”

Helpful Report

Posted 2 weeks ago

“From start to finish the process has been amazing with the team, every member of the custom made team I came into contact with was knowledgeable, helpful and really friendly! I cannot thank them all enough. They have designed the ring exactly to the way I wanted and I couldn't be happier with the result. They delivered it in record time with a lovely box, and some helpful instructions for popping the question. If you are unsure on what to do and have an ideas of what you'd like in a ring, custom made is for you!”

Helpful Report

Posted 2 weeks ago

“The whole process was super simple. I needed some help designing my ring, and the employee assigned to me (Ryn) was extremely helpful. I gave her a pinterest board with some things that my girlfriend liked, and then she helped me design the perfect ring. The whole time, communication was quick, the pricing was very reasonable and transparent (ended up being cheaper than if I got the same ring from a standard jeweler), and I always felt in control of the project. Thanks, CustomMade!”

Helpful Report

Posted 2 weeks ago

“I had my wife's engagement ring/wedding band designed by Custom Made along with a matching necklace and earring set for our one year anniversary. They did an amazing job, the quality of the pieces are stellar and the customer service was kind and prompt on both projects. 100% recommend Custom Made for anyone looking to have jewelry made for any special occasion.”

CustomMade.com 5 star review on 4th April 2025

Helpful Report

Posted 2 weeks ago

“We ordered a signet ring for college graduation & the team worked closely with us to make it perfect!”

Helpful Report

Posted 2 weeks ago

“The process or I should better say the adventure creating a ring for my wife was so fulfilling. Custom Made definitely makes sure that everything is to my liking with the greatest of humility and patience. They really do everything they can to make sure I feel I was leading the design while making it wonderful and fun. I never felt rushed or pushed. The end result ended up looking exactly like I wanted. I also love the new boxes they coming in. It looks so lovely. Thank you everyone in Custom Made for an amazing experience and result.”

Helpful Report

Posted 2 weeks ago

“Highly recommend. Custom Made was very quick and very efficient with the process. The ring is exactly what I wanted if not more. My now Fiancé LOVES her ring.”

Helpful Report

Posted 2 weeks ago

“The ring came out perfect and my now fiance loved it. The team was really awesome to work with. Very informative and relatively cheap as well. Would recommend them again :)”

Helpful Report

Posted 2 weeks ago

“This was one of the easiest and stress free experience I have ever had while making a purchase. This team was with me the entire time to be sure we created the perfect ring. When i received the ring I was speechless. The ring was perfect. I could not have chosen a better company to create the perfect ring. Thank you so much! My proposal was an absolute success!”

Helpful Report

Posted 2 weeks ago

“After wearing beautiful wedding rings for 34 years and wearing nothing on my right hand from a divorce 20 years, I decided to purchase and design my own engagement ring. As to marry myself, wonderfully exciting. Custom made has gone beyond and above expectations. I loved getting to choose a natural gemstone opposed to a lab created. Thank you”

Helpful Report

Posted 3 weeks ago

“Very helpful team for a clueless customer like me They were great. I've never bought jewelry for my wife before but I took a photo of something that I found on TV and they walked me through the process. They were patient as I was going back and forth between design options. They also helped me make decisions that I wasn't sure about like which type of gold, how long a chain, etc. They were also very responsive, writing me back within a day or even just hours. In the end, I paid and got the necklace. It was all straightforward, even for an amateur like me!”

CustomMade.com 5 star review on 2nd April 2025

Helpful Report

Posted 3 weeks ago

CustomMade.com is rated 5.0 based on 3,725 reviews