CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,280 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,280 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 16th January 2026

Davontay Coates

CustomMade.com 5 star review on 15th January 2026

Karen Martin

Alexis Taylor

1742

Anonymous

Anonymous // 01/01/2019

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“Had a great experience start to finish. I decided to get my husband custom cufflinks last minute before Christmas. They worked very efficiently to get the cufflinks designed, made, and shipped so they arrived before Christmas. They are so detailed and exactly what I was hoping for!”

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Posted 2 weeks ago

“Amazing staff that responded promptly and got every detail for the ring within the given price range. Everything was ran by me to get my ok before anything was done and I’m very impressed.”

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Posted 2 weeks ago

“This was such a fun experience! I had a very unique pendant made for my partner that I couldn’t have found anywhere else. We had a little bit of a struggle with the shipping, and CustomMade made it right so that I was able to give this gift to my partner in time for Christmas! It was a 10/10 experience.”

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Posted 2 weeks ago

“The end result was perfect, and my wife of 40 years loved it. My only recommendations are for the process. The response time for each question I had was roughly 24 hours, which delayed getting the order started. It's hard to have a Q&A that lasts that long. Also, it would be helpful for the completed project pictures to be made with a ruler in the image view for size comparison.”

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Posted 2 weeks ago

“My expectations were far exceeded!! The pendant is PERFECT and my husband absolutely LOVES his Christmas gift!”

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Posted 2 weeks ago

“They made everything perfect! I would have never dreams of a ring so precise and beautiful they truly made my moment magical and if I could go back I wouldn’t do it any other way!”

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Posted 2 weeks ago

“Came out great!”

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Posted 2 weeks ago

“This company was the best ! Their customer service was amazing, kept me updated daily. I had input on all the renderings , and design changes.The finished product was absolutely beautiful, exactly what I wanted. Gave it to my husband for Christmas, he loved it, was so surprised, and impressed. The workmanship is top notch. I highly recommend this small business ….quality work, quality customer service. Lynne Williams”

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Posted 3 weeks ago

“I looked at a lot of places and inquired around about finding a ring wit a center diamond and two birthstones as an engagement ring. Custommade is the only place that crafted exactly what I imagined in my head. The whole process was extremely simple and the customer service was some of the best I’ve ever had. Ryn was the person at the company I went thru and she knocked it out of the park. My fiancée said yes! I will definitely work with them again and will most certainly recommend them!”

CustomMade.com 5 star review on 26th December 2025

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Posted 3 weeks ago

“My experience was great! I went in with an idea of what I wanted, described it and it came to life! I was very indecisive and had to change it a lot because I had an idea pop into my head and everyone was so patient and willing to work with me”

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Posted 3 weeks ago

“Allison was very responsive and helpful to give insight and ideas to my project and came out beyond my expectations!”

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Posted 3 weeks ago

“This was one of the most important and incredible experiences I've had to go through. The process was well planned and managed from start to finish. I received the ring I designed and agreed on and everything is in perfect condition. Highly recommended”

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Posted 3 weeks ago

“I've used CustomMade 3 times now for 5 rings! They've always delivered on their commitments in a timely manner and the quality of the rings is top tier!! I love this company and will continue using them for years to come!”

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Posted 3 weeks ago

“CustomMade was amazing from start to finish! Their professionalism and honest communication were outstanding. Brian answered all my questions and offered great suggestions. We had a custom pendant made from our logo as a gift for a 40-year employee, and the final piece was absolutely beautiful, even better than I imagined. The whole experience was top-notch, and she loved it as much as I did. I’ll definitely use CustomMade again!”

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Posted 3 weeks ago

“Great services and responsive team.”

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Posted 3 weeks ago

“I contacted the Custommade team around a year ago after looking for ‘The’ ring for my partner. I found that while looking at rings in most stores that many were essentially the same and nothing was really popping out to me. When I reached out to team was super helpful and friendly from the very start. I didn’t feel pressured to accept any designs, it was all done at my pace which helps a lot when looking into such an important ring. The ring was everything I wanted for my partner and more. It looked identical from the 3D rendering that was sent in the design stage. Everyone was flexible and nothing was confirmed for the ring until I was 100% happy with it (not that it took very long to be happy). The process was easy and accomodating from the get go, especially as I am based overseas. Needless to say that my partner was very very happy with the ring and we are excited to use the crew again when we look into getting our wedding bands. If you are looking into getting a special piece for that special someone I highly recommend using these guys.”

CustomMade.com 5 star review on 21st December 2025

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Posted 3 weeks ago

“They were super professional, timely, and created a custom ring that fit the exact image I had in my head. I proposed two weeks ago, she said yes and loves the ring! You cant go wrong!”