CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,517 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,517 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 13th May 2026

1738

Anonymous

Anonymous // 01/01/2019

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“From the first moment I started working with Lexi at CustomMade she ensured the experience was relaxed and fun with absolutely no pressure. The designers here nailed the ring for my fiancè and it just turned out wonderful! I can't recommend CustomMade enough!”

CustomMade Jewelers 5 star review on 28th April 2026

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Posted 2 weeks ago

“I ordered a custom "Family Crest" ring. My project manager was Rosebud. I could not have been happier with how the ring turned out the customer experience that Rosebud provided (very knowledgeable, very patient, always trying to exceed the customer's expectations. It was above and beyond!”

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Posted 2 weeks ago

“Team was very responsive during the design phase and the product turned out great! Would definitely recommend CustomMade Jewelers.”

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Posted 2 weeks ago

“Did an amazing job, was a great experience working with the team.”

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Posted 2 weeks ago

“CustomMade is awesome. I ordered a sterling silver men’s signet ring. At each step of the process I was sent updates. When the ring was ready for my approval CustomMade sent me 5 photos of my ring from different angles to show a complete view of my ring. I approved the design and the custom making of my ring began. Again I was updated at each stage of the process. When the ring was finished it was shipped to me in a timely manner. The box it was shipped in is as beautiful as the ring. I opened the box and when I saw the ring I loved it. It is beautiful. The CustomMade staff is very easy to deal with, very communicative and responsive and very friendly. They don’t just talk customer service as all companies talk but they walk the walk. I am doubtful that any other company can match the customer service that I received from CustomMade. This company can be described by one word: AWESOME. Kevin Finn”

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Posted 2 weeks ago

“Collin the PM for my project was super helpful and engaged with my process. I really liked the end result, as an engineer I appreciate the craftsmanship and precise work they do, great surface finish on the ring clean cuts on the diamond, everything looked and felt excellent from the packaging to the end item.”

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Posted 2 weeks ago

“I cannot recommend Johnathon enough! From start to finish, he made the entire process of creating the perfect engagement ring an absolute joy. He took the time to listen to all my ideas, understand my partner’s style, and guide me through every step with patience and expertise. The attention to detail was incredible, and he made sure every element—from the diamond cut to the setting—was just right. When I finally saw the finished ring, I was completely blown away. It was everything I had imagined and more, and my partner absolutely adores it. ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 weeks ago

“I had my wedding ring made by CustomMade 9 years ago and I abosolutely loved it, but I managed to lose it this last year. CustomMade recreated the ring and I couldn't be more happy with the process and result. Would 100% recommend.”

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Posted 2 weeks ago

“Good experience! She loved the ring. Thought it was really well made and beautiful.”

CustomMade Jewelers 5 star review on 25th April 2026

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Posted 2 weeks ago

“Vanessa and her team made my CustomMade experience feel very welcoming. She made me super excited about creating the perfect ring for my partner. I sent inspo pics as well as a few small things I wanted to add to the rings and her and her team created the most perfect rings. I will forever recommend this company!”

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Posted 2 weeks ago

“I originally found CustomMade on a Google search. They helped me design a beautiful engagement ring incorporating designs unique to my passions and interests, which included hummingbirds, flowers, and my birthstone. Four years later, my engagement ring has held up beautifully. (It is stronger than my store-bought sapphire and diamond wedding band.) Recently, I had a milestone birthday, so I wanted to treat myself to a cocktail ring that I would adore! I knew who to reach out to. This time I wanted to incorporate Celtic knots, hummingbirds, and a large emerald-cut sapphire stone. It turned out beautifully. I love it and wear it often! The staff were always very quick to respond, informative, and willing to accommodate any adjustments in the editing phase. I would highly recommend them for rings for any occasion!🩷”

CustomMade Jewelers 5 star review on 24th April 2026

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Posted 2 weeks ago

“Everything from start to finish was perfect. I worked with Karen, and she was great with providing suggestions and taking edits. My necklace came out absolutely perfect and is exactly what I was looking for.”

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Posted 2 weeks ago

“I’ve had three pieces completed with custom made so far and I’ve had an amazing experience each time. The custom made team is very responsive and works to get you a design you absolutely love. I highly recommend custom made and will be continuing to use them in the future!”

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Posted 2 weeks ago

“Extremely responsive throughout the process!”

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Posted 2 weeks ago

“The process from start to finish was flawless, the team was quick to respond to any and all questions! My fiancé and her entire family loved the ring!”

CustomMade Jewelers 5 star review on 23rd April 2026

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Posted 2 weeks ago

“Super happy! A professional experience through and through.”

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Posted 2 weeks ago

“The best experience I could have asked for. My original engagement ring my husband used custommade and loved working with them so for our 5 year anniversary ring, I wanted to use them again and I’m so glad I did. Allison and her team were amazing. So responsive, personable and really listened to what I wanted and were very patient. The ring is gorgeous and is better than I imagined. I’ll be passing each ring down to each ofmy daughters and am so grateful custommade made this possible.”

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Posted 2 weeks ago

“Using CustomMade to recreate a cherished lost piece of jewelry was the best decision ever! With a few blurry photos and rough description, the CustomMade team created a model I was able to review and give feedback on. After several modifications, they made sure the final model was what I wanted before starting the actual piece. I was kept informed about the progress of the project all the way to completion. CustomMade had the most proactive and patient people I've every had the honor of working with. Seeing how amazing the final piece turned out was the icing on the cake. When it arrived and I was able to hold it and see it in person, I'm not ashamed to say I may have cried a little (tears of joy)! Thank you CustomMade!”

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Posted 2 weeks ago

“The team was amazing to work with. They were very receptive during every phase of the process, most importantly being the initial "idea" phase where the first concept of the Rings was generated. It was truly amazing to see the ideas in my mind become not only visible on draft, but physical in my hand. Would absolutely recommend to everyone.”

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Posted 2 weeks ago

“Heard about Custom Made through a friend who had used them for an engagement ring. I chose them to avoid a lot of the hassle from a brick and mortar jewelry store, but was a little nervous about not being able to see things in person. I was pleasantly surprised at how easy Custom Made’s process is, and how easy they were to work with. I had a general idea of what my finance wanted from pictures she sent me, and Custom Made delivered exactly what we were looking for without any hassle or pushiness to spend more money on things I didn’t ask for. The pricing was fair, and I received weekly updates on where the ring was at in the process from sketches, 3D renderings, to professional photos. The ring may not have a big name jeweler’s mark stamped into it, but it’s exactly what we wanted. Super pleased with the quality and ease of Custom Made and would recommend them to anyone looking for engagement rings”

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Posted 3 weeks ago

CustomMade Jewelers is rated 5.0 based on 4,517 reviews