CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,758 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 9th May 2025

Nickolas Hale

1626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Custom made is a fantastic company and I would highly recommend them. I was able to design my own ring without any difficulty and they were fantastic at keeping in contact and updating me every step of the way. The ring turned out beautifully and I couldn't be happier with the results and the service I received.”

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Posted 2 weeks ago

“Working with custom made was amazing. They were so communicative and easy to work with. They helped guide me through the process and made it all easy to understand. I never felt rushed or stressed and they never made me feel bad for changing my mind about things. They were realistic and overall I would love to work with them again.”

CustomMade.com 5 star review on 20th April 2025

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Posted 2 weeks ago

“Designing that special piece of jewelry with CustomMade is a pleasurable experience. This is my fourth piece I've designed with them and it turned out impeccable. There is nothing like wearing and a self designed statement piece.”

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Posted 2 weeks ago

“Samantha was very helpful and she brought my vision to ice while still sticking to my budget. It was very easy and they made the perfect ring.”

CustomMade.com 5 star review on 19th April 2025

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Posted 2 weeks ago

“Excellent customer service that went above and beyond what they had to do. For personal reasons I could not commit to the final payment and receive the ring but they kept it safe for nearly two years!”

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Posted 2 weeks ago

“Customade has created both my engagement ring, and now the two wedding bands. All three have come out beautifully and the fact they are based on designs we worked together to create makes it truly special. Their team is highly responsive, professional, and courteous. They are happy to work with you on your budget and their artists really will help give you that "wow" factor. My Fiancée constantly gets comments on her engagement ring and the pairing we made for it I am sure will get even more.”

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Posted 2 weeks ago

“Now I was pretty skeptical after searching for an online jewelry site that would let me completely customize the piece. I tried a few other sites and they seemed to skeptical and wayyy to expensive for pretty basic stuff. I had started a project on here about two months ago, and instantly since I’ve started working with them my worries were extinguished in no time! Their professionalism and attention to detail really made me trust and respect CustomMade, they are legit, high quality, and you can 100% customize it and change it to however the hell youd like ! I got my finances engagement ring from here after COMPLETELY customizing the ring, everyone I’ve shown has been stunned and I cannot wait to see her reaction. I HIGHLY recommend going with CustomMade, they’re worth it and the price is pretty expensive but 10000% worth every penny! Will definitely be getting her Wedding ring from here too! I look forward to working with them in the future!”

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Posted 2 weeks ago

“Amazing experience through the entire process. I have made two orders on a ring stack set for my wife and we both love the rings. Even with the second order, i was still floored with the professionalism and care that was taken through to have everything come out perfect. Highly recommend, as they will not disappoint.”

CustomMade.com 5 star review on 18th April 2025

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Posted 2 weeks ago

“Working with Custom Made has been an absolute pleasure from start to finish. Every single staff member is polite, friendly, and genuinely cares about making sure you get exactly what you want. They don’t just listen — they really hear you out and go above and beyond to bring your ideas to life. What sets them apart is how committed they are to your vision. No matter how specific or creative your idea is, they find a way to make it happen. It honestly feels like they can take whatever you’re imagining and turn it into reality. If you’re looking for a team that puts your needs and desires first, and makes the process easy, enjoyable, and exciting — Custom Made is the way to go. Highly recommend!”

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Posted 2 weeks ago

“An absolute great experience had someone helping you out at every point along the way even making sure that it's up to your standards and let you know if something got wrong and they are going to fix it i highly recommend”

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Posted 2 weeks ago

“Beautiful Jewelry! Everything I could have imagined and more! Carla and her team were amazing and made sure everything was to my liking. They were also very patient with me as they waited for my final payment due to personal matters! Use Custommade for your custom jewelery company!”

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Posted 3 weeks ago

“The experience was great! A very easy and stress-free process. Sama helped me from concept/idea all the way through to finished piece. I had no idea what I was doing and she was great at educating me every step of the way! Loved the final piece as well!”

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Posted 3 weeks ago

“I was extremely impressed and plesantly surprised by this entire experience. From kickoff to product delievery, every step met and/or exceeded my expectations. I highly recommend CustomMade and will definitely use them again. I sent a picture that I wanted turned into a necklace and”

CustomMade.com 5 star review on 17th April 2025

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Posted 3 weeks ago

“I came to the team with an idea for a necklace, and they helped me not only design the perfect necklace, but design a complimentary ring set. The entire process was fast, professional, and convenient. Every question or hesitation I had, the CustomMade team made sure to talk me through each part until I was satisfied. All three pieces they designed for me came out BEAUTIFULLY. I couldn't be happier with the quality and look of all of my jewelry. I will absolutely be returning for any further jewelry dreams. Thank you team!”

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Posted 3 weeks ago

“The experience was wonderful! From start to finish it was super easy. Communication was very clear & quick. Not only did “my” team take my ideas and turn it into reality — they listened to all feedback and adjustments and provided a truly catered experience.”

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Posted 3 weeks ago

“Custom Made was amazing to work with. My fiance and I both got engagement rings from Custom Made and we could not be happier with the service and the product. They are stunning rings and everyone we spoke to was to was timely, helpful, and respectful! I would work with Custom Made again!”

CustomMade.com 5 star review on 16th April 2025

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Posted 3 weeks ago

“I stumbled upon Custom Made while searching for an engagement ring with an unusual stone. I wasn’t thinking of designing something from scratch at the time, but I’m so glad I ended up doing so. My soon-to-be wife LOVES her ring and get compliments on it constantly. (She also loves that I had a hand in designing it.) Having Custom Made craft a matching wedding band was a foregone conclusion at that point, and I was again blown away with the results. I can’t wait to come back to them for future anniversaries. Worth every penny.”

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Posted 3 weeks ago

“The most stress free design process. Will definitely use Custom Made again.”

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Posted 3 weeks ago

“It was a great experience in totality, creating, designing, and receiving the perfect ring from my soon to be fiancee.”

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Posted 3 weeks ago

“I appreciate the work ethic and efficiency of the entire team. From the first day to the arrival date I was impressed with how often I was updated about my project and when I had a question there was only a brief time for my questions to be answered. The ring is stunning and I know that Tirzah is going to love it! I propose on the 19th of April and I am excited to hear what she has to say about the ring...and excited that she says yes...of course ;). You guys truly are amazing and I would love to see videos on your website of the production process sometime! I know that there is a lot of dust and things in the workshop but it would still be interesting to see some of the manufacturing process! Thanks again! I will be sure to add photos of the proposal!”

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Posted 3 weeks ago

CustomMade.com is rated 5.0 based on 3,758 reviews