CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,036 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,036 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th September 2025

Anonymous

CustomMade.com 5 star review on 16th September 2025

Griffin Welch

CustomMade.com 5 star review on 15th September 2025

Phillip Silvey

CustomMade.com 5 star review on 11th September 2025

Eirini Ka

1709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just received my two custom made necklaces and I am beyond thrilled! From the very beginning, they brought my vision to life with such care and attention to detail. The quality is absolutely beautiful - you can truly see the craftsmanship in every inch. And to top it off, the turnaround time was incredibly fast for custom pieces! I’m genuinely so impressed. I would recommend them over and over again without hesitation. Thank you for creating something so meaningful and stunning!”

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Posted 2 weeks ago

“The crew that helped me for a year to get this ring made and designed were absolutely awesome they were super helpful and supportive.”

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Posted 2 weeks ago

“The team was very diligent, and highly communicative. The team truly understands the vision and wants the best results. There were many positives I loved, and I had one critique. During the design phase, there were many times where I had to repeat myself because each time there was a revision they would leave off some of the design from the previous revision.”

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Posted 2 weeks ago

“The whole experience, from start to finish, was perfect! I was lead through each stage of development, never feeling rushed and always retaining creative decision making. I will be telling everyone about CustomMade - they understand the importance of the project and provide an heirloom worthy product that I am honored to present to my loved one.”

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Posted 2 weeks ago

“Stephanie was absolutely amazing throughout the whole process. I knew a rough idea of what I wanted however Stephanie just seemed to understand before I even did myself. I was very nervous and struggled with some of the design images to understand the concepts but Stephanie talked me through this extensively and every word of what she said was more than accurate. The final design is even more perfect that what I thought it could ever be. High quality. Perfect design and continual support. Very happy and would recommend this service to any one. Thank you!”

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Posted 2 weeks ago

“Pros: Our consultant was super patient and helped me make the perfect band for my fiancé for a very reasonable price, they use the 3d model of the engagement ring when making the wedding band so they fit perfect together, fast replies and very clear process. Cons: Base price for mens rings are expensive compared to elsewhere, the ring comes in a big box that isn't marriage / proposal vibes Experience was so good tho that the cons didn’t really matter”

CustomMade.com 5 star review on 31st August 2025

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Posted 2 weeks ago

“I had a great experience and the whole team made sure my fiancé’s wedding ring would be perfect. They worked with my budget and made sure it was perfect. She did find it and since then has been enamored with it and can’t wait to be wearing it. I highly recommend!”

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Posted 2 weeks ago

“I worked with Ashley and now have my dream ring! I honestly didn’t give a lot to go off of but they somehow got exactly what I wanted. I was included every step of the way. I felt very involved. I would absolutely recommend you get your dream ring here!!!”

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Posted 2 weeks ago

“Great experience. The communication was A+ I love the way my pendant turned out. It's as close to the original as could be with only having photos. It's beautiful.”

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Posted 2 weeks ago

“Absolutely amazing experience. Everyone I worked with explained every step, good clear communication. The work they do is stellar. 10/10 recommend anyone to come here for anything custom.”

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Posted 2 weeks ago

“I took a leap of faith, when I selected CustomMade to craft my family coat of arms into a ring. Every step of the process, and there were many, was the utmost professional and customer service oriented experiences. When my ring arrived, I was blown away. It exceeded my expectations a hundred fold. When I wear it now, everyone stops me to look at it and ask about it. CustomMade’s quality, pricing, and follow through is outstanding. I could not recommend any higher. They are in a league of their own. YOU won’t be disappointed. You will be thrilled!!!”

CustomMade.com 5 star review on 29th August 2025

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Posted 2 weeks ago

“I bought my fiancé engagement ring and they made her vision come to life. For that reason I recently ordered a wedding band for it since we get married soon. Same thing they did exactly what she wanted. Not to mention they communicate so well through the whole process and always provide excellent customer service.”

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Posted 2 weeks ago

“Excellent customer service, helpful in all aspects as well and coming up with the perfect design to my description and then continuing to help tweak and modify till my design was perfect. Would definitely recommend to anyone wanting a custom masterpiece would 100% be coming back for more custom designs in the future. Thank you team for making this piece for my special moment coming soon.”

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Posted 2 weeks ago

“CustomMade was extremely professional and helpful throughout the entire process. Their site was very easy to navigate, and I never felt confused or left without answers. I’d especially like to recognize my jewelry expert, Emily, she was communicative, attentive, and made sure the idea I had became reality while staying within my budget. Thank you, CustomMade and Emily, for making this such an easy and enjoyable experience, I could not be happier with how the ring turned out!”

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Posted 2 weeks ago

“Overall working with custom made was an excellent experience. It was a very easy process and they were to make the perfect ring.”

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Posted 2 weeks ago

“From start to finish it was a great experience. I got great feedback and at each step visuals that helped me confidently make a decision or feel at ease with my decision.”

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Posted 3 weeks ago

“I had the best experience with CustomMade. I am absolutely blown away by the level of support, knowledge, and understanding the staff has. Emily was so amazing; walking us through the process, helping us figure out exactly what we wanted, and was so patient with us getting the payments finalized. I am absolutely blown away by the finalized ring and the level of quality in the stones. I am so grateful I chose to have my ring created through CustomMade.”

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Posted 3 weeks ago

“I had such a seamless and enjoyable experience working with Stephanie to design my ring. Every step was enjoyable and incredibly easy, especially for someone with no jewelry experience. The ring arrived exactly when they said it would, and the final product was absolutely perfect!”

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Posted 3 weeks ago

“Hello, My ring is a little too small. It's difficult to take off. Can you make an adjustment? Thank you.”

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Posted 3 weeks ago

“Great communication and great final product!!”

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Posted 3 weeks ago

CustomMade.com is rated 5.0 based on 4,036 reviews