CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 2,933 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 2,933 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th April 2024

1241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.”

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Posted 1 month ago

“Awful! Terrible and expensive”

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Posted 3 months ago

“Go to a real jeweler -- I mean an actual human being in a store who you can talk to -- and do your business there. This internet flapdoodle is really only for the mind-dead or paraplegic.”

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Posted 8 months ago

“My experience with custommade was positive initially. Unfortunately by the end I would have to say I wouldn't recommend the company. Despite being clear I was on a tight budget, and asking about additional shipping costs, I was unexpectedly hit with a c.$300 shipping bill. While the person I spoke to agreed I had not been informed, I was only refunded half of the cost. Furthermore, I was encouraged to select a "rush" option for an additional $150 (I can't remember the exact figure). I refused as it seemed like there was still plenty of time when reading the company's own timelines, and the ring arrived over a month before I needed it. Not being informed of the significant additional charges and unnecessarily being upsold a "rush" option greatly soured my experience.”

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Posted 1 year ago

“The worst people to ever deal with, the most terrible set of people! You have to glue details to their brain before they can carry them out. You can imagine with how much cufflinks worth over $10,000 I have ordered from these terrible people they still went ahead to miss producing a whole $2400 worth of cufflinks from my last order, after the long months of waiting, cufflinks arrived uncompleted, this is just a tip of the terrible experiences I've had with this nonsense people!”

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Posted 1 year ago

“Customer Service was good. The final product was terrible! They are clearly lying about the metals they use. Despite being apparently made of tarnish-resistant Argentum silver, my ring was tarnishing after two days of use and has left a nasty green rash on my 3 fingers in contact with the ring. They clearly use very low-quality metals. Not satisfied!”

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Posted 2 years ago

Hi Daniel, I'm so sorry to hear about this. We stand behind our work and take full responsibility for making sure you have a great experience. Our staff will reach out to you in your project thread to offer several options to make this right. I can assure you that our tarnish-resistant Argentium Silver alloy is the exact 93.5% Silver alloy we utilize. It is more tarnish-resistant than Sterling Silver (which is 92.5%), but it is not tarnish-proof. A small minority of customers do get this green-skin reaction, which is essentially hyper-oxidization of the copper in the silver alloy. Unfortunately, there is no good way to prevent it if you are susceptible to it... your best bet is to utilize a white gold alloy, which has none of these issues and is a lifetime product. White gold is a far superior jewelry metal and will never tarnish and is inert and non-reactive. However, it is significantly more expensive than silver alloys. We still offer silver as an option because some customers prefer the look and/or the cost savings of a silver alloy. But the only way to eliminate the risk of tarnish or skin reactions is not to use a cast silver alloy, and instead, use a white gold alloy.

Posted 2 years ago

“Was very specific with requirement, that was not met. I said at the beginning I wanted a substantial ring and was prepared to pay for that. That's not what I got very lite and cheaply made.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 2,933 reviews