CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,072 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 2nd October 2025

1710

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience and great product!”

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Posted 3 days ago

“The quality of the ring is superb, my only gripe is that there is no e-transfer option. It would have made things easier. My fiance loves the ring and I'm 100% happy with it.”

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Posted 3 weeks ago

“The team was very diligent, and highly communicative. The team truly understands the vision and wants the best results. There were many positives I loved, and I had one critique. During the design phase, there were many times where I had to repeat myself because each time there was a revision they would leave off some of the design from the previous revision.”

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Posted 1 month ago

“Hello, My ring is a little too small. It's difficult to take off. Can you make an adjustment? Thank you.”

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Posted 1 month ago

“I had a great experience with custom made. They answered all my questions and made exactly what I was looking for!”

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Posted 2 months ago

“I had a lovely experience with the consult, design and manufacturing of the ring. The whole process everyone was so kind and patient. The one factor that I would suggest is these tariffs when shipping to Canada. I was told to expect up to 20% charge for the delivery. Unfortunately the postal service charged 200% custom taxes. Shipping within the US I am sure there is no problems, just be prepared to pay a bit extra if shipping anywhere else.”

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Posted 3 months ago

“Very easy to work with Emily on my ring, who was very patient with answering any questions, drafting up various options and providing regular updates on the process”

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Posted 5 months ago

“I have nothing to say, my rating speaks for itself.”

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Posted 6 months ago

“My experience with customer service was pleasant. They kept me updated throughout the process. The ring got to me so quickly. However, my original design couldn’t be made even after reviewing the proposal and paying the asking price. They then pivoted to something extremely similar so i wasn’t that phased, but then i was also told it wouldn’t be possible to do anything like my original design! Definitely upset with that and bummed out! I ended up with a very sleek and timeless piece in the end, not what intended or wanted in the first place but it does look beautiful and feels like very good quality.”

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Posted 6 months ago

“I first contacted CustomMade in June 2023 with my idea for a custom engagement ring. I live in the UK and knew I wanted a custom engagement ring and after researching whats out there I decided on CustomMade because they featured prominently on every search I conducted and had a mountain of fantastic independent reviews. From there they were nothing but professional throughout our contact, which was prolonged as I didnt actually go ahead with the project until December 2024. They happily kept the project on hold until I was ready and when I finally was ready to proceed, the production turnaround was swift and I received a beautiful engagement ring all the way over in England in January 2025! I am now engaged to my beautiful fiancé and she absolutely loves her engagement ring, I will certainly be recommending CustomMade to anyone who asks :-)”

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Posted 6 months ago

“Very good customization and patience with customers.”

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Posted 7 months ago

“Came up with really great designs and gives many room for ideas and or things that could be approved on about your specific ring you create. I found the process easy but difficult at times trying to find the right design, style and overall type of material used for my ring but they made the process easy and helped me along the way.”

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Posted 8 months ago

“I'm honestly quite pleased with the service I received. The communication was lovely, and the patience with design changes or questions was perfect! The only thing I was slightly disappointed with is that the blue topaz in my ring doesn't really have a "shine" to it. Which is okay because it might be due to it being lab grown or not having as many faces/facets cut into it as I expected.”

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Posted 9 months ago

“The ring that I custom made for my then girlfriend, now fiancè was a complete success and a dream come true in every way I had imagined, with the exception of being completed in the timeframe I had hope. The jewelers and designers at custom made try to make sure you are responded to in a timely manner but sometimes fail at smaller detail interpretation even though details seemed to be ironed out to a T. There were a few hiccups along the road to getting my fiancé's beautiful rings since I did a double center stone wedding and engagement ring. The jeweler had chipped one of the center stones and had to aquire a new one which set the project back significantly. Recutting the stone and refitting the ring took alot of time. However they took full responsibility when it came to paying for the new center stone and any other hiccups along the way. Only reccomendation would be to plan your ring a year in advance to truly ensure that you have the ring of your dreams when you need it by.”

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Posted 9 months ago

“Love it! Wish the face of the ring was bigger I had no idea that 17 mm was considered large. But I love it been thinking about having a pendant made with the same design but not sure how big or thick it will be so since the 17 mm isn’t as big as I was hoping for!”

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Posted 9 months ago

“I'd give a 5 star review except it took a bit of time to get their attention. Once you get going however the service is amazing and great people to work with. Working on a matching grooms band now.”

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Posted 10 months ago

“Awesome experience! Everything was handled as expected. Regular communications to ensure all my requests and needs were met.”

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Posted 11 months ago

“Really wonderful customer service! Great results as well.”

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Posted 11 months ago

“The experience as surreal. While I got what I wanted, it took many conversations to get there. All of these conversations were via messenger. I did not speak to a single human and I suspected at times that I was taking to an AI.”

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Posted 11 months ago

“Despite some initial slow progress on my designs, we were eventually able to get up to speed and get to a beautiful ring design. Working with custommade is always an amazing experience and you can get so much done with your budget. 4/5 for the initial setbacks which lasted for almost a month and because the courier from the shipping company never bothered to actually show up on my address. I worked previously with Custommade for my engagement ring and it was a 5/5 experience for that project. They will always be my top 1 recommendation for jewelry items, no doubt.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,072 reviews