CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,307 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,307 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th February 2026

1736

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is perfect. My fiancé and I are beyond happy with the final product. The detail and quality are exceptional and the center stone is stunning! The packaging was thoughtful and I was super excited throughout the unboxing of the ring. However, my one complaint would be that at times the communication took longer than I would have liked. I do understand that there are a multitude of orders and customers, but it would sometimes take days for a response from my project manager. All in all, I am extremely satisfied with my experience and with the ring that came out of it. The custom details made the ring a lot more sentimental and valuable to my fiancé and I. Thank you!”

Helpful Report

Posted 1 month ago

“Prompt feedback Good quality work Just a couple of times I felt like I was left hanging, but just required patience on my end”

Helpful Report

Posted 1 month ago

“Overall pleased with the finished product... The design phase was excellent, great communication and quick feedback with images to evaluate and adjust as necessary. The production phase was a bit more problematic. Production timelines were not met and communication was not timely, often had to reach out for updates after timelines were missed. The length of production wasn't the issue, but providing unrealistic timelines were... The only other issue was ring sizing. Used the provided ring sizing template, but the finished product was much too tight. While Custom Made offers free resizing, the timeframe provided was 3 to 4 weeks after Custom Made received the ring back. Our local jeweler explained due to the width of the ring, the provided template wasn't an accurate method to determine sizing for signet and wider optioned rings. After resizing, all is good with the ring and I'm pleased with the finished product. In closing, Custom Made created a quality product that I'm happy with, but production unrealistic timelines, lack of communication during the production process and requiring a resizing tarnished the overall experience a bit. I would recommend Custom Made, but be aware of the sizing issue and expect delays. To Custom Made's credit, they did overnight my ring free of charge due to the unexpected delays.”

Helpful Report

Posted 2 months ago

“It was great!”

Helpful Report

Posted 2 months ago

“Took a while but the ring looks nice”

Helpful Report

Posted 3 months ago

“The design process was very smooth and efficient. Pauline took time to understand what I wanted and her communication was very clear throughout. I had a deadline and budget I wanted to stick to and she kept that in mind the whole time and advised when we would need to finalise the design in order for custommade to deliver on time and how any changes we discussed would affect the cost. The only thing that could have been better would be if she had warned me about the US tariffs I’d be charged for an overseas order. This added to the cost significantly and I’d have preferred to factor that into my budget in the planning stage rather than being hit with an extra charge before delivery. The quality of the final product was excellent and my wife was very happy with her present.”

Helpful Report

Posted 3 months ago

“I'm very pleased with my signet ring. It fits perfectly and look great. The logo looks good”

Helpful Report

Posted 4 months ago

“Great experience and great product!”

Helpful Report

Posted 4 months ago

“The quality of the ring is superb, my only gripe is that there is no e-transfer option. It would have made things easier. My fiance loves the ring and I'm 100% happy with it.”

Helpful Report

Posted 5 months ago

“The team was very diligent, and highly communicative. The team truly understands the vision and wants the best results. There were many positives I loved, and I had one critique. During the design phase, there were many times where I had to repeat myself because each time there was a revision they would leave off some of the design from the previous revision.”

Helpful Report

Posted 5 months ago

“Hello, My ring is a little too small. It's difficult to take off. Can you make an adjustment? Thank you.”

Helpful Report

Posted 5 months ago

“I had a great experience with custom made. They answered all my questions and made exactly what I was looking for!”

Helpful Report

Posted 6 months ago

“I had a lovely experience with the consult, design and manufacturing of the ring. The whole process everyone was so kind and patient. The one factor that I would suggest is these tariffs when shipping to Canada. I was told to expect up to 20% charge for the delivery. Unfortunately the postal service charged 200% custom taxes. Shipping within the US I am sure there is no problems, just be prepared to pay a bit extra if shipping anywhere else.”

Helpful Report

Posted 7 months ago

“Very easy to work with Emily on my ring, who was very patient with answering any questions, drafting up various options and providing regular updates on the process”

Helpful Report

Posted 10 months ago

“I have nothing to say, my rating speaks for itself.”

Helpful Report

Posted 11 months ago

“My experience with customer service was pleasant. They kept me updated throughout the process. The ring got to me so quickly. However, my original design couldn’t be made even after reviewing the proposal and paying the asking price. They then pivoted to something extremely similar so i wasn’t that phased, but then i was also told it wouldn’t be possible to do anything like my original design! Definitely upset with that and bummed out! I ended up with a very sleek and timeless piece in the end, not what intended or wanted in the first place but it does look beautiful and feels like very good quality.”

Helpful Report

Posted 11 months ago

“I first contacted CustomMade in June 2023 with my idea for a custom engagement ring. I live in the UK and knew I wanted a custom engagement ring and after researching whats out there I decided on CustomMade because they featured prominently on every search I conducted and had a mountain of fantastic independent reviews. From there they were nothing but professional throughout our contact, which was prolonged as I didnt actually go ahead with the project until December 2024. They happily kept the project on hold until I was ready and when I finally was ready to proceed, the production turnaround was swift and I received a beautiful engagement ring all the way over in England in January 2025! I am now engaged to my beautiful fiancé and she absolutely loves her engagement ring, I will certainly be recommending CustomMade to anyone who asks :-)”

Helpful Report

Posted 11 months ago

“Very good customization and patience with customers.”

Helpful Report

Posted 11 months ago

“Came up with really great designs and gives many room for ideas and or things that could be approved on about your specific ring you create. I found the process easy but difficult at times trying to find the right design, style and overall type of material used for my ring but they made the process easy and helped me along the way.”

Helpful Report

Posted 1 year ago

“I'm honestly quite pleased with the service I received. The communication was lovely, and the patience with design changes or questions was perfect! The only thing I was slightly disappointed with is that the blue topaz in my ring doesn't really have a "shine" to it. Which is okay because it might be due to it being lab grown or not having as many faces/facets cut into it as I expected.”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,307 reviews