CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,960 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th August 2025

Luke

Nikkolas Reyes

CustomMade.com 5 star review on 14th August 2025

Erick Sevilla

Nick Demarco

CustomMade.com 5 star review on 12th August 2025

Anonymous

1682

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ring is stunning, thanks so much CustomMade team! It looks even better than the renders! I really appreciate the hard work, and the help of everyone in the team throughout the process. The whole experience was really informative and easy and even felt a bit fun and gamified in the platform. The in person ring is beautiful, and my fiance loves it. Highly recommend!”

Helpful Report

Posted 10 hours ago

“It was smooth and easy and I was guided thru the whole process step by step and everything was made thorough.”

Helpful Report

Posted 10 hours ago

“I had the greatest experience with Emily helping me make my NOW fiancee engagement ring. It came out so perfect and she loves it so much, she tells me alot that's its perfect and she couldn't believe it captured everything she wanted in one. It was a great experience just making an idea a reality. I've recommend you guys to alot of my friends and told them how much of a good experience I had with you guys and your team and that its totally worth it and they agree and the rings you guys making are astonishing . I dont got the engagement photos yet but we took some ill share. I even got my daughter a necklace to match her moms ring. Im forever grateful and we cannot wait to make the wedding band with you guys and my own as well.thank you from the bottom of My heart.”

Helpful Report

Posted 10 hours ago

“The ring came out perfect. It was just the unique piece she was expecting. There were never any issues changing the look of the ring, and they were always very helpful and polite. I would recommend this place to anyone looking to get a custom or specialized ring.”

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Posted 10 hours ago

“Strongly recommend this jeweller. Top quality.”

Helpful Report

Posted 13 hours ago

“Both the engagement rings and wedding bands were beautiful! I love that they communicated every step of the way to both ensure it was what I wanted and that I could see the progress of the rings. I couldnt be happier with the results!”

Helpful Report

Posted 1 day ago

“I don’t even know where to start. I had been trying to come to an understanding about what my fiancé (she said yes!) likes in a ring. It was a little bit of a dance because I didn’t want to give the whole game away. Of course she knew what I was asking immediately and we started an open conversation about what she values. She sent me several pictures as examples of rings-ideas and concepts that she’s drawn to I started searching around town (Eugene, OR) and online for just the ring, the perfect ring for her. Then I searched the internet. I simply wasn’t able to find any ring that was even close to what I envisioned. I finally found CustomMade. I was just doom scrolling jewelry sites but I swear to the lord above this was the absolute jackpot. I contacted them and went through the process of uploading some photos of rings I knew my fiancé likes. I swear I’m not trying to draw this story out, just highlight how important they have been. My liaison was Emily. I dealt exclusively with her. She was sunny, positive, incredibly responsive, consistent and helpful throughout EVERY STEP. I can’t stress enough how positive and productive the entire experience from start to finish was. The design team immediately came up with ideas based on my explanation of what I envisioned and the pictures I submitted…and they blew me away. They provided initial sketches of possible directions to take and one was obviously the ONE. I was able to exchange ideas over as much time was needed and there was never A HINT of impatience from Emily or the team. It was right when it was RIGHT, and that was all they wanted as well. I can’t stress enough how much I felt seen and heard as a client but also a complete novice. Of course what’s ultimately important is how the ring turned out. The absolute most quality, beautiful and impressive ring is what I saw. I literally cannot believe what. Monumentally good choice I made to go down this unknown pathway of the internet. I know I’m sounding implausibly confident. I highly encourage you to reach out to me so that I can tell you personally how much they changed my life. I got exactly what I set out to get for my soulmate. What else is there? The gems, the bands, the craftsmanship, the experience has been world class. No cap. If you’re not sure how to start or what exactly you’re looking for, or how to achieve your vision, please reach out to CustomMade.”

Helpful Report

Posted 1 day ago

“Very attentive and beautiful execution.”

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Posted 2 days ago

“I started my project back in April 2024 and just received the final ring a little over a year later. I couldn’t be happier with how everything turned out. I worked with Emily throughout the process, and she was incredibly patient, helpful, and supportive at every step. The whole experience moved at a pace that felt natural, and I always felt like I was in good hands. The ring itself is absolutely beautiful and even better than how I envisioned it. The green sapphires complement the design perfectly, the moissanite sparkles brilliantly, and the overall craftsmanship is outstanding. What I appreciated most was how CustomMade took my ideas and turned them into something real and meaningful. I can say with confidence that my fiancée-to-be is going to love it. Thank you for making this such a memorable experience!”

Helpful Report

Posted 3 days ago

“I couldn’t have asked for a better, more seamless experience. From start to beginning they crafted the ring to my exact specifications and even tolerated my multitude of change requests. It came out even more perfect than I imagined it would. I would recommend Custom Made to anyone looking to get a beautiful piece for their special someone.”

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Posted 3 days ago

“It was overall an amazing experience. Great designs where they actually incorporated all my ideas and the turn around time from concept to ring was fast. 10/10 I would rate them to anyone!”

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Posted 4 days ago

“Emily was an absolute joy to work with! She responded timely, was very proactive in the process, ready to help and adapt when I changed my mind, and was overall kind with everything! The ring came in just as pictured. The packaging came in a cute little box with a bunch of accessories and words of encouragement too! Not just a custom ring, but a custom experience that was incredibly fun!”

Helpful Report

Posted 5 days ago

“The customer service and one on one interactions with this company is top notch. They do everything in their power to make sure you get the ring you want. I came to this site with an idea for a ring and they made it into something absolutely incredible. My fiancée absolutely loves her ring. She can’t stop talking about it. I couldn’t recommend this site more to any guy who is looking to make something amazing for their future wife. I’m gonna be recommending this site to all my brothers and friends. Don’t worry if you know nothing about rings because the folks here are committed to giving you all the cards to make the best informed decisions for your ring because this may be the most important ring you’ll ever buy! Again, I can’t recommend the people here more. If you see this Ashley, thank you again, my fiancée absolutely loves her ring!”

CustomMade.com 5 star review on 10th August 2025

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Posted 1 week ago

“Second time to order from CustomMade and proved the excellent response, design, communication, quality, and delivery experienced 3 years ago was no fluke. They will continue to be a top choice for me when considering special gifts to my family members.”

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Posted 1 week ago

“The ring was stunning and the timeline was about 3 weeks to find source my diamond and create my ring very quick my fiance loves it”

CustomMade.com 5 star review on 9th August 2025

Helpful Report

Posted 1 week ago

“I was well taken care of during the process of reproducing my husband's ring as I lost mine after 20 years of having it. I was devastated. Perris was the most kind person you could ever work with. Her personal touch is what made me feel fully trusting of her services. After all the proofing is done and agreed to proceed; I was then given an estimated date to create my ring. It was just an estimated time of creation, and sure enough they shipped on the date they said they would! The ring arrived just how Perris said it would. What is great about CustomMade is they have an awesome way to show you where the ring is in production. In addition, there is a message chat window that is connected to your customer service rep. In my case Perris. So no phone calls or emails to communicate - their way is awesome. I immediately gave the box to my husband. He later re-proposed to me and gave me the ring! However, when we looked at it, it was shiny, I didn't catch it as we wanted a buffed finish, the ring width was not matching my husband's ring (how could we catch as it was always pictures), and lastly my fault I gave the wrong inscription. Perris was very responsive, she gave me the options of dealing with the three issues. I was expecting a big bill but she said that there is no charge for dealing with these issues except a small fee for the materials to widen the ring. To start the process, I had to complete a form which outlined the process and made me aware of certain things. The next step I'm told, will be a prepaid label generated to send back the ring back to CustomMade. I can't tell you how impressed I am with CustomMade. You can be assured you will have the best customer service guiding you through the entire process of selecting a ring, or creating your special ring. When I get the chance to buy another piece of jewelry, I will contact CustomMade first.”

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Posted 1 week ago

“Ring is beautiful and the design process was easy and efficient.”

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Posted 1 week ago

“Fantastic service, worked perfectly within my budget to produce a on of a kind ring, super responsive cominication. Very knowledgeable project manager who was able to bring a very complex design into reality would highly recommend”

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Posted 1 week ago

“Wonderful experience. Thank you!”

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Posted 1 week ago

“Very easy to use. Communication was excellent.”

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Posted 1 week ago

CustomMade.com is rated 5.0 based on 3,960 reviews