CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,072 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 2nd October 2025

1710

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great it came out great and is one of a kind”

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Posted 4 hours ago

“I had an incredible experience with the engagement ring I got! They were super clear and communicative when creating the design, and the ring was delivered almost a full month ahead of schedule!! The ring is so gorgeous my fiancée immediately asked if I had already left a five star review or if she should go do it herself lol”

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Posted 4 hours ago

“This is my second time using CustomMade, and the process continues to be amazing and easy. The first time I used Custommade was for my graduation ring; now I used it to create my husband's dream wedding band. I was so happy with the result, and my husband was so happy with his ring!”

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Posted 20 hours ago

“Very satisfied and happy with the end results. Always communicating and keeping updates thank you custom made :)”

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Posted 23 hours ago

“CustomMade were incredible to work with. They were patient with me and took their time to give me exactly what I wanted. They had no issues changing designs and ensuring I was happy.”

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Posted 23 hours ago

“Hello Ty I am very much impressed with the piece your team here at Custom Made has made for my Wife. The day that I presented to her, she was just speechless with tears in her eyes and in absolute awe at how you were able to capture her business logo with such definition and character. I thank each and every one of you for a great job. 👍🏻 Please show the Medallion in your website.”

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Posted 1 day ago

“The process was super easy and the communication was incredible. I highly recommend them to anyone wanting a custom one of a kind piece.”

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Posted 1 day ago

“Custom Made exceeded my expectations in every way. They truly provide excellent service and good value for the work they do. They took my style inspirations and specific requests and crafted a beautiful and one of a kind engagement ring for me. The process was very straightforward and I felt like they were invested in every step as much as I was, they wanted it to be perfect. It turned out exactly as I had envisioned it and my future spouse absolutely adores it, she cant stop showing it off everywhere we go! The box it was delivered in was pretty amazing as well, came with a nice "pop the question" care package which was pretty on point. All in all, ai am extremely glad I chose Custom Made and could not be happier with the result. It was a stress free process and I would highly recommend them to anyone who wants a unique and meaningful ring for any occasion.”

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Posted 1 day ago

“I started my custom piece just for fun without planning on purchasing it. I was so impressed with how amazing the piece looked just from the model and the support from Lulu (the rep that assisted me) was fantastic, great communication.”

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Posted 1 day ago

“Everyone at custommade was so helpful, and included me in every step of making my jewelry. I had made an engagement necklace with them, and it came out even more beautiful than I ever thought it could be. To say that Custommade is anything but extraordinary is untrue.”

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Posted 3 days ago

“From start to finish it was great to work with CustomMade to create a ring for my now wife. I'm excited to say I”

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Posted 3 days ago

“I have worked with them for two different rings now. The first time was for a family ring with a special symbol. I had never had a ring custom-built from scratch before and was a bit nervous at how accurate the ring would be based off only a jpg. Each consultant that worked with me was very helpful in guiding me through the process through each step, including selecting the material, and helping to ensure the design was to my liking beforehand. I was very impressed with how that ring turned out, specifically the detail on the family symbol. It gave me the confidence to have them work on the second ring, which was a personal symbol to me and was much more complex. Each consultant worked with me just as before, helping me ensure the ring fit to my vision and was as accurate to the jpg as possible. I had made some last minute adjustments during the design phase and they incorporated each and every change with no hesitation at all. The ring turned out exactly how I envisioned it would, and it was almost exact to the design that they showed me in the preview stage as well. Thank you very much for the consistency in the quality.”

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Posted 3 days ago

“Beautiful ring, with a project that took place over multiple months because of my busy schedule. All the files were always maintained, there were consistent updates, and the only thing I wish I could've specified was a more discreet box. The only other note I would make is we ended just above initial price range (which I had set very low), but the team walked me through that price change very well.”

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Posted 4 days ago

“fast, simple, delicate, impressed how it turns out.”

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Posted 4 days ago

“I never really thought about custom-made jewelry, but I decided to give myself a retirement gift of a custom-made ring. The staff and design team were amazing. They provided drawings and designs, and the final product was incredible, I couldn’t be happier. Great company, well with your time if you’ve ever thought about getting a custom made piece of jewelry.”

CustomMade.com 5 star review on 28th September 2025

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Posted 5 days ago

“Great experience. Recommended to all of my friends looking for custom jewelry. Very communicative and knowledgeable. You’ll know where your jewelry is at every step of the way!”

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Posted 5 days ago

“They were extremely helpful through the entire process and were very patient when it comes to details and specifications on my partners wedding ring. I could not recommend them more to anyone who has the means to get a custom piece of jewelry.”

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Posted 5 days ago

“Each person that worked on my project was super friendly, attentive, and never once made me feel like i couldn't ask a question-- no matter how silly. They each explained the process to me and made sure I was completely happy before each step progressed. They remained happy to assist and nice throughout the entire process, even with the many changes I wanted to make and questions I had!”

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Posted 5 days ago

“Very easy process from start to finish, and I’m very satisfied with the quality. Highly recommend.”

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Posted 6 days ago

“The experience of creating and receiving a ring from CustomMade was amazing! They were very easy to work with and very understanding of every change and pause that needed to happen. After giving my initial pictures, they created the perfect mockup ring in days. The whole process only took a few months and it was extremely easy to work with them on exactly what I wanted. I will forever be grateful for the uniquely beautiful ring they have created for me!”

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Posted 6 days ago

CustomMade.com is rated 5.0 based on 4,072 reviews