CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,776 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 20th August 2026

Emily Livingston

Paige T

CustomMade Jewelers 5 star review on 18th August 2026

Kevin Forge

1762

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience with CustomMade. Although I was initially hesitant to purchase an engagement ring from an online source generally, I am grateful I went with CustomMade. The team was supportive, responsive, and transparent throughout the entire process. Further, they exceeded expectations regarding the customization of the ring; my fiancee had particular interests for her ring, and CustomMade met those interests. I highly recommend CustomMade!”

Helpful Report

Posted 1 day ago

“Custom Made created my ideal engagement ring in a very short timeline. The communication with the design team (mainly Colin!) was always prompt and friendly. Any adjustments I requested were addressed quickly. I’m sending it back to be resized, which is an awesome free service Custom Made offers. The ring itself came in an adorable box, packaged beautifully and discreetly with a love note and pencil (to write to your new beloved!), tissues (for your emotional moment), a polishing cloth, a temporary resizing spiral, little placards for posed pictures, and a white ring box. It came before the guaranteed delivery date. It also came with an organizer containing the diamond grading report from GIA and a certificate of authenticity, which allowed me to easily insure the ring. The team worked to find me several diamond options but pivoted quickly when I found one that I loved, and they were able to source the exact stone I was looking at. This experience was way better than my in-person experiences and exceeded all my expectations. The quality of the ring and of the customer service I received are unmatched. Highly, highly recommend Custom Made when you want to feel prioritized, heard, and seen before your big moment. I love my ring and am now happily eloped.”

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Posted 1 day ago

“The whole experience was beautiful and breezy. Lexi helped me get exactly what I wanted at a reasonable price and I couldn’t have asked for a better team to work with!”

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Posted 1 day ago

“The whole process was very easy and thorough. They had someone walk through my vision and put together renderings, had a diamond specialist walk me through a selection of diamonds that fit my criteria and delivered it super fast. It looks exactly how I wanted it to and was $2000 cheaper than what Zales quoted me for the exact same ring. I highly recommend using them!”

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Posted 1 day ago

“They were quick to respond and made the ring exactly the way I wanted it. They were also great at helping find options to fit within my budget and still get the ring I wanted.”

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Posted 3 days ago

“This is the best company I have ever worked with, from start to finish excellence. I knew I wanted to incorporate my Grandmother and Great Grandmother’s diamond rings into my fiancé’s ring, with a design that was uniquely US and Custom Made delivered. The design process was fun, quick, and each edit was full of communication and collaboration until it was perfect. FedEx temporarily lost my diamonds when I sent it up to Custom Made, and they jumped on phone calls with me until they got the local warehouse of FedEx and the rings were found just in time! It was a rushed order, but they delivered it perfectly on time and with the cutest gift boxes full of fun mementos. Of course she said YES, and we have tried so hard to capture the ring on camera to show off the details. I will be coming back here for the wedding rings and a few other pieces when the time is right. You were exactly what I needed, when I needed it. We got engaged in Scotland, so the Thistle was the perfect display to showcase the ring (when not on her finger!) Thank you.”

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Posted 4 days ago

“I had a great experience working with Grace. I was quite unsure going into this project and Grace had lots of patience and insight when helping me. I couldn't be more happy with the final product, it looks and feels like a wedding ring while also having a creative flair that is special to our relationship.”

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Posted 4 days ago

“I was super nervous and overwhelmed when i started looking for a ring for my girlfriend. I just happened to stumble across Custom Made and it was the luckiest thing that could have happened to me. The customer service was 10/10, even answering after hours and on weekends. The rep i worked with also made really good recommendations for me while still making sure i was the one leading the design. The process was simple the photos, videos, 3d designs, and shipping time were all 10/10. The quality turned out incredible and looked exactly like the photos and videos. Price is solid, paying half before and half after was nice as well. They even included additional things in the box the ring came with and also sent me a ring sizer.. like come on above and beyond x10. They care about their customers. If you truly love your partner and want them to have a special ring that you can say that you created specifically for them, there is no better place. Genuinely made this the best possible process i could have imagined and i truly could not recommend this more. 1000/10”

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Posted 4 days ago

“Great service and beautiful ring designed”

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Posted 5 days ago

“The whole process was super easy and the ring came out beautifully. Mine was on the simpler side but none the less, it's a gorgeous ring and they were great at reflecting my vision.”

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Posted 5 days ago

“The process was fantastic and easy, I came in with no experience with jewelry, but they were able to turn an idea into the perfect ring. I couldn’t recommend Custom Made more!”

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Posted 5 days ago

“This is the second time I have used CustomMade. My husband got my engagement and wedding rings from CustomMade, and I loved them so much, I got his from here, too! When we needed to make a replacement ring, CustomMade had all of our files saved from our original purchase, making the process smooth and easy. And just like before, the customer service was excellent.”

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Posted 5 days ago

“The people I worked with were very knowledgeable and helped me with every question that I had along the way. I would highly recommend custom-made jewelers”

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Posted 1 week ago

“I had been looking for a place to get a ring in a custom style my fiance wanted and all the jewlery stores either couldn't accommodate my request or had cheap and tacky pre made rings on offer which I did not want. After looking online I found this vendor (CustomMade) and they were able to create a ring very close to what designs I had sent in and was able to get that made and delivered within a 6 week turnaround. I wanted a big diamond on gold ring that wasn't super flashy, but wasn't to subtle either and they struck the perfect balance and it worked well! So thank you guys for helping me get this right!”

CustomMade Jewelers 5 star review on 14th August 2026

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Posted 1 week ago

“Custom made is the best place to select your ring for your potential wife. Their team is so attentive and super helpful with everything. I am grateful I had Jordan the Project manager, helping me and her team. She was helping me guide, and understand the process through the whole way 1000% recommend people purchasing, and setting they’re wedding rings here.”

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Posted 1 week ago

“My experience with your process was very smooth and very helpful! The variety of ideas and options are amazing. Will definitely be back for additional jewelry!”

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Posted 1 week ago

“The whole process was made very easy by the project manager, they were very informative and helpful through out the entire process. I was kept informed through out the whole project and appreciated how responsive the project manager was to any questions I had.”

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Posted 1 week ago

“CustomMade was hands down the best decision I could have ever made when designing my fiancées ring! Their team did an outstanding job of communicating and working with me through all my questions, needs, and updates! The ring looked far better than I expected! My partner and I couldn’t be happier! Recommend wholeheartedly!”

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Posted 1 week ago

“Worth every cent of it. They gave me good options with price estimates, they helped me improve my set of ideas and reference pictures, they made a dream realistic.”

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Posted 1 week ago

“Fantastic work! I provided a simple image of my vision and they created custom cufflinks that were beautifully crafted and incredibly detailed. I worked with Janine and the communication was great, let me know what was happening every step of the way. The quality was excellent and the final product exceeded my expectations! They took my dream and turned it into a reality. I would definitely work with them again and highly recommend them to anyone looking for a custom piece of jewelry.”

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 4,776 reviews