CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,072 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 2nd October 2025

1710

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The daunting process of designing an engagement ring was made incredibly easy with custom made. From concept to design process to manafacuing was all done easily and they gave me full confidence in what they were doing.”

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Posted 6 days ago

“Really great! The designer helping me had great input and was easy to communicate with. The whole process is well laid out. 10/10”

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Posted 6 days ago

“CustomMade has made the custom jewelry process seamless and thorough. I do not buy much jewelry other than the smartwatch I wear. They were able to answer my questions and a timely manner. They have really helped me decide on the many options and explain the process and type of jewelry options. In fact, I feel very confident that I will use them more in the future for my custom jewelry needs.”

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Posted 1 week ago

“The communication with Custommade was Excellent. They kept me informed every step of the way. My now fiancé is very happy with her new ring. Thank you guys for making this experience smooth and easy!”

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Posted 1 week ago

“Communication was great throughout the process. They made every effort to get the ring to me when I wanted to propose and then when there was a problem with it they fixed it and even were flexible in waiting for me to send it back in so my fiance could where it longer before returning it to get it fixed.”

CustomMade.com 5 star review on 23rd September 2025

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Posted 1 week ago

“I’m so happy I chose custom made. Amazing customer service and so helpful with everything. Everything I wanted and had in mind came out so perfectly in person. I was really blown away. They did such a great job.”

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Posted 1 week ago

“I could not be happier with how my ring turned out. It's so perfect. And customer service was absolutely incredible. I would 1000% recommend.”

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Posted 1 week ago

“I would recommend using custom made they are willing to work with you and make sure it’s everything you dreamed of.”

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Posted 1 week ago

“Really appreciated the work that this team put into my wife’s ring. I was helped taken through the design process and really was able to customize to get my exact vision. My wife loves the ring and everyone else is so surprised when I tell them I helped customize and design the ring. Even the engagement box and additional pieces are really amazing. Would come back again for more pieces.”

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Posted 1 week ago

“Responsive, helpful, and a beautiful result. I have no criticisms, only praise.”

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Posted 1 week ago

“I felt so deeply and personally involved with the experience. CustomMade staff made me feel like they were just as excited as I was. The end result was perfect.”

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Posted 1 week ago

“CustomMade helped me forge my soon-to-be wife’s engagement ring. They were very helpful every step of the way and responded quickly to any questions I had. The ring turned out absolutely perfect and even better than I imagined. I would highly, highly recommend using CustomMade again!”

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Posted 1 week ago

“CustomMade was amazing. They were so willing to make sure every single little detail was perfect and exactly what I and my partner wanted in a wedding and engagement ring set. Everyone I worked with throughout the process was kind, patient, and transparent. I am extremely pleased with them!”

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Posted 2 weeks ago

“It was a great experience all around. I was nervous getting a custom made engagement ring since all I had were a few pictures and used an uncommon stone for the main stone. But their design team killed it and made exactly what I was looking for! I would 100% recommend people looking to purchase any ring for their significant other to use CustomMade’s services.”

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Posted 2 weeks ago

“Custom made did an excellent job helping me design my ring, the diamond was just affordable and of incredible quality.”

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Posted 2 weeks ago

“I loved my experience with CustomeMade! My consultant Samantha was very communicative, responsive, and thorough throughout the whole process. She provided input on things I wasn't sure of and helped me along the way. My boyfriend now fiance popped the question a week ago and the ring is EXACTLY how I wanted it. It's the most beautiful piece of jewlery I have that means so much to me. I knew I wanted something unique and CustomMade MADE it happen. I 100% recommend doing business with this company.”

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Posted 2 weeks ago

“From start to finish, the team at CustomMade provided an absolutely phenomenal experience. I had a very specific vision and detailed artwork for a custom signet ring to honor and represent my family, and they not only understood it but brought it to life more beautifully than I could have imagined. The design team was a pleasure to work with. They patiently answered all my questions and provided timely updates throughout the entire process from initial sketch to final casting. They even added a 3D rendering and a video before final production. Gotta Love it!”

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Posted 2 weeks ago

“As like everybody i was struggling to trust online companies especially when it comes to something important like i did engagement ring. CustomMade comapany was contacting with me all the time and keeping me posted with everything amd they never asked me to pay everything and in advance they have very nice process to do everything. They are very punctual. Happy to work with them again if i need anything about jewelry.”

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Posted 2 weeks ago

“I had a vague idea for what kind of ring I wanted, but hours of searching online found nothing quite right, and none of the jewellers I spoke to would make my idea work. From the very start, CustomMade's questions made me really nail down exactly what I wanted, and they were able to make a ring even better than I imagined! They sent me sketches and 3D renderings, kept me updated and took on my input at every step. Even when they sent out the ring, the box came with a "proposal survival kit" that was such a genuine touch that really showed they cared, and got me so excited for the big day! I cannot recommend them enough, the communication was brilliant, their design team were incredible, if you want anything beyond a standard gold ring off the shelf then I definitely recommend taking their questionnaire and working with CustomMade!”

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Posted 2 weeks ago

“If you’re looking to get something special for your loved one I highly recommend CustomMade. My ring came out incredible, exactly like the model they mocked up beforehand! They listened to every detail requested and made my vision a reality.”

CustomMade.com 5 star review on 16th September 2025

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Posted 2 weeks ago

CustomMade.com is rated 5.0 based on 4,072 reviews