CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,970 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys were legitimately FANTASTIC! This was my first time dealing with any sort of jeweler and right off the bat they were friendly, knowledgeable, informative and were willing to listen to all of my questions, concerns and all of my ideas! I don't normally do reviews but this company deserves all 5 stars, I'd give more if I could! Sarah D. Was my jeweler that I worked with and she really was everything I could have asked for. I even had to take a 2-3 month break before I was able to move forward for personal reasons, and when I was ready to continue we picked up right where we left off! Truly some of the best service I've seen in a company, HIGHLY recommend this company.”

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Posted 3 weeks ago

“Through the whole process, everyone I worked with was exceptionally responsive and experienced. I worked to get a custom engagement ring made based off a photo, and they came back with a design more perfect than any I could have imagined. My now fiance has been nonstop AMAZED by the quality, and everyone we have shown has agreed that I nailed the decision. They designed within my budget to a tee and delivered exactly what I was hoping for an more. I will be returning for my wedding band!!”

CustomMade.com 5 star review on 30th July 2025

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Posted 3 weeks ago

“They were very helpful throughout the whole process! I was skeptical at first but they were very reassuring the whole time. I read all the bad reviews, but the quality control was great, and when it comes down to it, they are making YOUR ring design. So if you don’t do your due diligence in making it sturdy and durable, that’s on you not them! Mine has not had any issues at all and I love it!”

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Posted 3 weeks ago

“It was A experience to remember with the group of people that assist me on this beautiful project. Very patient and determined staff that helped me and guided me through it and I'm forever grateful.”

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Posted 3 weeks ago

“Fantastic customer service, even better product! My fiancé was over the moon with her ring!”

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Posted 3 weeks ago

“I did a lot of research when I was looking for an engagement ring. I wanted something unique and special. Custom Made delivered a unique experience that made the process easy and stress free. They listened to my needs and the final product was exactly what I was looking for. The craftsmanship is exquisite. I would recommend using this company for anyone interested in creating a one of a kind piece.”

CustomMade.com 5 star review on 29th July 2025

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Posted 3 weeks ago

“Communication was outstanding throughout the whole process, they’re very flexible with alterations and very understanding. Ive wholeheartedly enjoyed the entire process from start to finish”

CustomMade.com 5 star review on 28th July 2025

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Posted 3 weeks ago

“My experience- in creating a necklace for my wife- was flawless. I wanted to build a present for her for her becoming a PhD and Custom Made was patient, suggested some options without being too prescriptive, and communicated consistently along the way.”

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Posted 3 weeks ago

“From the very beginning, Custom Made was excellent and very responsive. I never felt that I wasn’t going to know what I was going to get.”

CustomMade.com 5 star review on 27th July 2025

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Posted 3 weeks ago

“It was. a very easy process with update very consistently!”

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Posted 4 weeks ago

“I had a remarkably successful experience. I wish every business engaged with their clients as capably as Custom Made does. An exemplar for others to follow.”

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Posted 4 weeks ago

“This is my second time having Custom Made procure a ring for me and its now clear that they are simply phenomenal on every facet. They made an exquisite engagement ring for my fiance perfect to my vision. Now they have done it again in making the vision we had of our wedding bands a reality. I love the team and ll they do. Extremely professional group worthy of their notoriety. -Jahmal Francis Returned Customer”

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Posted 4 weeks ago

“Lovely experience”

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Posted 4 weeks ago

“Great experience. Step by step process was simple and easy to follow. End result was perfect as well. Very happy and will most likely purchase again through Custom Made.”

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Posted 4 weeks ago

“I had an amazing experience using CustomMade to design my engagement ring. The people I worked with were very responsive, flexible, and helped to answer all my questions. The ring turned out exactly how I pictured it, it was absolutely perfect!”

CustomMade.com 5 star review on 23rd July 2025

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Posted 4 weeks ago

“Very detailed. Kept in contact throughout and dealt with many requests until it was perfect.”

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Posted 4 weeks ago

“Super easy to work with and great pricing”

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Posted 4 weeks ago

“This team consisted of 95% if not all the same people that worked with me to make my fiancée's engagement ring (which was perfect), and they upheld the same professionalism and quality as they did 2 years ago. This process was much easier because I could actually involve my fiancée instead of needing to surprise her; and she was even surprised with how smooth everything went since it was her first time seeing how it works. She did have a couple design changes because what she thought she wanted clashed with her engagement ring or seemed too big, but that just shows the quality of the 3D renderings provided by this team. They don't try to unrealistically enhance anything or convince you that you'll like something. They are truly invented is making the ring that is perfect for you and will show you exactly what you will be purchasing. They were also very upfront and answered any questions I had without hesitation. The team at Custommade is the most consistent, highest quality team I have worked with in any situation and I appreciate their patience with last minute changes and somewhat odd design choices. I highly recommend them to anybody looking for jewelery!”

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Posted 1 month ago

“Custommade was an amazing experience over all. It can be intimidating picking a place for such an important and expensive purchase whether it’s an engagement ring, wedding bands, or a personal piece. CustomMade was very communicative every step of the way and took all my ideas into mind when designing the ring, even making changes at my request. I’m beyond happy with the final product and it’s even more beautiful in person.”

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Posted 1 month ago

“I was skeptical about doing this whole ring thing online I read the reviews and looked on Reddit and decided to take a chance. They made it super easy, for someone who has zero eye for what looks good or what’s trending this is the perfect solution. Turned out great and it came fast in the mail has all the documentation. There is nothing I would change about this process.”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 3,970 reviews