CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,970 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a pleasure dealing with CustomMade. The liaising with Colin through Eric had a warm care and attention to detail and the end result is simply exquisite. The presentation is so beautiful and novel. While accepting a proposal is a huge thing, CustomMade certainly made it an easy YES. Eric concurs completely (thank you for your YES my BEloved, mhsbs) a wonderful process and the rings are amazing in their beauty, truly.”

Helpful Report

Posted 1 month ago

“I have the ring of my dreams and it's breathtaking!!!! 🤩 I can't sing enough praises to this company and their team! When I was researching I came across other artists that I reached out to but when their 3D renderings came back, it was just not what my heart desired. With CustomMade, right from the beginning the process was flawless! Ryn, my project manager, was able to take my detailed explanations, convey them to the artists in a meaningful way to create the unique piece I now wear! From the initial drawing to the final result, it was seamless! My fiance was also so happy with his investment on my engagement ring! I have to say, the box that it comes in and the little details that they include in it is so adorable! They are truly thinking about their customers! Thank you Ryn and CustomMade team for creating a piece that is unique to our story! I couldn't be more happy!”

Helpful Report

Posted 1 month ago

“I had an absolutely incredible experience working with CustomMade! From start to finish, the entire process was seamless and enjoyable. My project manager, Grace, was outstanding—she communicated promptly, answered all of my questions with care, and truly went above and beyond to ensure every detail was just right. Even when I changed my mind on a few design decisions partway through the project, Grace remained patient, flexible, and supportive throughout. Her professionalism and kindness made a potentially stressful process feel easy and exciting. I'm beyond thrilled with how everything turned out, and I’m so grateful to CustomMade for making this such a memorable journey. I can’t wait to propose to my girlfriend later this summer—and I know this piece will carry so much meaning because of the heart that went into making it. Highly recommend CustomMade to anyone looking for a truly personalized and thoughtful experience!”

CustomMade.com 5 star review on 20th July 2025

Helpful Report

Posted 1 month ago

“CustomMade went above and beyond to bring the perfect engagement ring to life for me and my partner. Ryn, my main contact, was excellent — incredibly helpful, knowledgeable, and patient as we went through several edits and adjustments. They cut no corners and they’re truly a great company to work with. Couldn’t speak highly enough!”

Helpful Report

Posted 1 month ago

“CustomMade made my search for the perfect engagement ring extremely easy! Every step was interesting and thorough, every detail and request was implemented and executed perfectly by the staff to create a 1 of 1 ring! I recommend CustomMade for anyone looking to design a custom ring. The staff will go above and beyond your expectations! Thank you for making the process so easy and personal, I cant wait for future projects!”

CustomMade.com 5 star review on 19th July 2025

Helpful Report

Posted 1 month ago

“Great job with the ring and wonderful service they are willing to wait for you aslong as you need to and I trusted them without knowing what the outcome would be and yet it was gorgeous thank you guys for you’re patience and all you’re help”

Helpful Report

Posted 1 month ago

“Honetly, I cannot rave enough about these guys. I had such a good experince from start to finish. I came in knowing some basics I wanted the ring to have, but the team did an amazing job bringing it to life. My partner wanted a very specific design with a very specific stone and other companies or jewelers were not able to deliver, these guys did! And under budget might I add! My assistant Sarah was super helpful, professional, and such a "girl's girl" - it was great working with her. And the entire package... AMAZING! So sweet to get a lil surprise as the proposer too! I couldn't wait to use the "I asked" "I said yes" cards. Thank you for a stress-free experience!”

CustomMade.com 5 star review on 18th July 2025

Helpful Report

Posted 1 month ago

“Grace was super helpful, heping me realize a vague concept of a ring that would represnt my fiance's herritage. The ring turned out beautiful with diamonds, emeralds and rubys representing the colors of the flag of her birth country. The price was very competetive with any other jeweler I checked out, with so many more options for customization through CustomMade. Would definitely recommend”

Helpful Report

Posted 1 month ago

“From start to finish I had my own expert to walk me through my ideas, concept drawings, and finish touches. I received updates as I waited for the ring to be made and I could not be happier with the results. My wife also got me a ring from CustomMade! The experience was unique and personal. I will 100% be back for our weddings bands and future purchases! Recommending them to all my friends and family!”

Helpful Report

Posted 1 month ago

“From start to finish, this was an amazing experience! Beginning with working out a design with the team to make it look its best, estimating the price range and small touches that would improve the overall quality of the ring, and keeping me informed every step of the way with changes and issues, this experience left absolutely nothing to be desired. I am deeply satisfied with the ring that was provided and will absolutely be recommending CustomMde to anyone who is even considering getting any kind of custom jewelry. I will happily come back to them in the future for future business.”

Helpful Report

Posted 1 month ago

“Just a flawless experience through and through. Very responsive, patient, incredible customer experience.”

CustomMade.com 5 star review on 16th July 2025

Helpful Report

Posted 1 month ago

“I received excellent communication and process from CustomMade, as well as an excellent beautiful ring. The designer improved on my original suggestion and the ring sizing kit was very helpful. I love my ring and highly recommend CustomMade for service, quality, ease of ordering, and price.”

Helpful Report

Posted 1 month ago

“It was an amazing and easy experience. I got exactly what I wanted and it was even more beautiful receiving it in person. Definitely recommend to anyone who is trying to customize their significant others ring. I’m very lucky to have found this website and community. Thank you custom made!”

Helpful Report

Posted 1 month ago

“Amazing communication and understanding, and catered all of my preferences to what I wanted for the engagement to be perfect 🩵”

CustomMade.com 5 star review on 15th July 2025

Helpful Report

Posted 1 month ago

“CustomMade was exactly what I was looking for. I wanted something special and personalized for my future fiance. Not only was the service and communication awesome, but I appreciated that they gave their opinion on certain things I was unsure about and provided multiple different designs for me to choose from. I liked the process so much that I also created a second ring for my future step-daughter because of the quality of everything. Highly recommend for anyone looking to create something unique!”

Helpful Report

Posted 1 month ago

“Staff were extremely quick and clear with communications, and the whole process was flexible to what I needed. CustomMade was adaptable to my design needs and financial needs”

Helpful Report

Posted 1 month ago

“The service was really amazing. From the beginning to the end the service was perfect. They make it very easy for you to get the exact ring that you want. I started out being a bit skeptical but that lasted about 1 minute. They assigned a project manager (Stephanie) and she was super helpful throughout the whole process. I even totally change the design and she was very helpful the whole way. The ring I got in the end was perfect and my now wife loves it. She has gotten tons of rave compliments on the ring and even I have gotten complimented on the ring. As for price, what I paid was definitely worth it.”

Helpful Report

Posted 1 month ago

“Mollie helped me create my ring that I adore!! She was so nice and helpful! I absolutely love my ring thank you!!! 10/10”

CustomMade.com 5 star review on 13th July 2025

Helpful Report

Posted 1 month ago

“Excellent service, excellent options, and very friendly staff. I had three people helping me and all of them were really helpful and friendly. No issues whatsoever.”

Helpful Report

Posted 1 month ago

“I’m so happy with my ring. It’s absolutely perfect. The people at Custom Made were so easy to work with and were in constant contact. I am so very happy with the whole process and end product.”

Helpful Report

Posted 1 month ago

CustomMade.com is rated 5.0 based on 3,970 reviews