CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,257 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, great quality.”

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Posted 1 month ago

“I purchased a custom necklace for my partner 3 years ago, it was exactly as I wanted it and he fell in love with it! Fast forward a few years and unfortunately he was heartbroken because he lost it! We contacted again and had the same design made again and once again they did an amazing job, exactly as ordered, I couldn't recommend them enough!! 👏”

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Posted 1 month ago

“Working with CustomMade was an incredible experience from start to finish. I came into the process not fully sure what I wanted the engagement ring to look like, and their team was unbelievably patient and understanding the entire way through. They never rushed me, never made me feel like I was asking too many questions, and they guided me step-by-step as my ideas slowly turned into something real. They took the time to help me explore different styles, shapes, and design options until everything finally clicked. The way they helped bring my imagination to life was honestly impressive. The final ring came out absolutely perfect — better than I could’ve ever pictured on my own — and my fiancée loves it. The craftsmanship is top-tier, the communication was consistent and reassuring, and the whole experience felt personal in a way you don’t get from a big-box jeweler. I’m extremely grateful for the care they put into this project. I’d recommend CustomMade to anyone who wants a team that listens, collaborates, and truly cares about making your vision a reality.”

CustomMade.com 5 star review on 15th November 2025

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Posted 1 month ago

“We have used custom made for both my wife’s wedding ring and mine. We loved the way they turned out. The team worked with our deadlines and gave us all the updates we needed. We loved the pictures we were sent before they shipped. Rings were packaged perfectly. Communication with Nic and the rest of the team was amazing! Whenever we need rings we will be coming back.”

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Posted 1 month ago

“Amazing experience with incredibly quick to respond and helpful staff. As someone who works in manufacturing I know the struggles these companies have but truly could not speak higher. They do an amazing job and I would recommend to anyone.”

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Posted 1 month ago

“Everything was amazing, the ring came out perfect. Thank you so much!”

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Posted 1 month ago

“CustomMade made creating custom jewelry such an enjoyable and personal experience. They took my ideas, brought them to life through sketches and detailed 3D renderings, and made sure I was happy every step of the way. The final product exceeded my expectations in both craftsmanship and design. I highly recommend them to anyone looking for unique, beautifully made custom jewelry — I’ll definitely be a returning customer.”

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Posted 1 month ago

“Everything went better than I could've hoped for. Nice, good and effiecient service. Every deadline they gave me, which I was content with, they beat it. I ended up having my ring 7 days before their deadline and 10 days before the one I myself had made. I know not everyone can have just as good an experience as I did, but they are amazing. I'll use them for our wedding band as well.”

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Posted 2 months ago

“Had a great experience creating the ring for my future wife. The expert that was paired with me was friendly and timely. The ring came shipped fast and came out beautiful.”

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Posted 2 months ago

“Customer experience was flawless, the designs were gorgeous, and I appreciated not being pressured into anything. The only thing that I can think of improving on is when given a concept design for reference, often the reference was copied on the exact, and I completely understand that, I just wish a little more initiative was taken by the artist, nevertheless the piece turned out incredibly unique and flawless!”

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Posted 2 months ago

“Sama was fantastic to work with! My project was extended out over a period of time with multiple design changes, and she and the team were always so helpful and willing to give new ideas to create the perfect ring. Would definietely recommend to anyone looking for engagement rings, wedding bands, or anything else custom made!”

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Posted 2 months ago

“I really enjoyed working with CustomMade. They designed the perfect ring for my now-fiance! It is even more beautiful than I planned and it fits perfectly. Sarah was incredibly friendly and helpful throughout the process and always kept me in the loop. They even include a little care package when sending the ring! I will absolutely be using CustomMade again for our wedding bands.”

CustomMade.com 5 star review on 6th November 2025

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Posted 2 months ago

“At first, I didn’t really know what to expect. I never worked with this company before, but as time went on, I really started to appreciate how much intentionality they put into making sure my peace was exactly how I envisioned it. They’re consistent on updates on how things are going, they communicated when something was going to take longer, which was really nice for me. They get my peace to me before The expected date which really gave me some comfort. All in all good communication and great work”

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Posted 2 months ago

“After submitting my design ideas, the team was able to translate it perfectly into a ring that I know she’ll love!”

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Posted 2 months ago

“Working with Custom Made was such a wonderful experience. The time frame from first contact to holding the ring in my hand was less than two months. Tinsley was phenomenal with communication, we always knew what was happening at each stage of the process and we never had to wait long for a response. She always replied in less than 24 hours. We only went back and forth 4 or 5 times from the first drawn rendering to our final approval at the CAD phase. Every question was answered, every request was acknowledged, understood, and brought to life. The team took bits and pieces from several different inspiration photos along with a concept that I had in my head, and created the perfect ring. We love it! At some point we will be back to create a wedding band to fit the engagement ring perfectly! Thank you all so much for a terrific experience!”

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Posted 2 months ago

“Highly recommend, the process was easy to go through and every one of my concerns was addressed promptly.”

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Posted 2 months ago

“Custom made is an amazing company to work for. The custom design process all the way to final production and receipt is top notch. I designed my wife’s engagement wing and wedding ring exactly the way she wanted them and was even able to add personalized customizations. They are just incredible, if you’re looking to get someone custom made jewelry look no further. Thank you custom made!”

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Posted 2 months ago

“CustomMade was professional all through the process of making my ring. They communicated throughout every step of the process. I had submitted a drawing of my own design and they faithfully recreated it exactly to my specifications. I would highly recommend this company. They are professional, diligent and I felt valuable as a customer.”

CustomMade.com 5 star review on 4th November 2025

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Posted 2 months ago

“I had them make me a custom ring. From the very beginning to the end, everything was perfect. Great communication throughout the entire project and I love the finished product!”

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Posted 2 months ago

“Amazing help with a lot of background information resulting in an amazing final product. Can only recommend.”

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Posted 2 months ago

CustomMade.com is rated 5.0 based on 4,257 reviews