CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,257 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience with a great outcome”

CustomMade.com 5 star review on 3rd November 2025

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Posted 2 months ago

“"This is me, this ring is so me and no one else will have anything like it". Words from my now fiancée, who loved the final designs. What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery. I was a little hesitant, but the result completely blew away expectations. I also really appreciate the little gifts and momentos that came with the ring. I knew I needed a custom ring to reflect the individuality of my fiancée, and I'm extremely grateful that I went with Custom Made to achieve it.”

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Posted 2 months ago

“Fantastic service, they were extremely punctual with my project, made my proposal feel easy, I couldn’t recommend enough! Beautiful quality work.”

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Posted 2 months ago

“Had a very pleasent experience. They helped me stay in my price range while also creating a beutiful masterpiece for my partner. They were quick and straight to business. Only took around two months for my ring to be created and recieved.”

CustomMade.com 5 star review on 1st November 2025

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Posted 2 months ago

“I loved the whole process! Thank you so much for creating such a beautiful ring.”

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Posted 2 months ago

“Requested two identical clan rings, one in silver, one in gold. The design for the face of the ring is somewhat detailed but Custom Made created rings which followed the design completely. Custom Made updated me by email every step of the way while creating the rings and provided answers to every question I asked. Very pleased with the completed ring. Custom Made is five star service all of the way.”

CustomMade.com 5 star review on 29th October 2025

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Posted 2 months ago

“Pauline helped me every step of the way to make sure my talisman came out exactly as I envisioned it I use it every day with my work as well as a beautiful piece that I wear all the time daily. She helped make sure I picked out the best gems to accent my piece and kept me up to date on my process every step of the way. Highly recommended my experience was magical and will definitely be using them again in future works. 🪄💫”

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Posted 2 months ago

“They turned my idea into real life”

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Posted 2 months ago

“I like the experience I had. I knew what I wanted but wasn't sure where to even start. The Custom Made team were very professional and helping me pick a design for my cuflinks. Thery were able to send me multiple options to choose from for my design. To me communication was my biggest petpeeve in chosing these people for the work.”

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Posted 2 months ago

“Custom Made crafted both my partner Benji’s engagement and wedding rings, and the experience was exceptional from start to finish. Their team was brilliantly attentive, guiding me through each step with care and clarity. They made the process feel effortless and deeply personal translating my ideas into pieces that are not only beautiful but meaningful. We couldn’t be happier with the result or the journey that got us there.”

CustomMade.com 5 star review on 27th October 2025

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Posted 2 months ago

“I appreciate your efforts in making everything super smooth and very efficient. I also like the fact this interactive working mode makes everything just perfect.”

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Posted 2 months ago

“I would recommend this service to anyone and everyone! The service team was quick to respond and beyond helpful, the craftsmanship was astounding. I couldn't have gotten a better ring for my fiancée”

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Posted 2 months ago

“My project exceeded all my expectations! It looks and feels stunning in person the craftsmanship is top notch! The customer service experience was very smooth and easy the entire process! Very likely to use them again! My project made an amazing gift!”

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Posted 2 months ago

“It was fantastic.”

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Posted 2 months ago

“Using CustomMade started as an idea that quickly grew into fruition with the love and care that these guys use to help you design your dream ring. They helped answer any question I might have, and really allowed me to see my vision blossom in real time. I was paired up with a bunch of experts that took my ideas seriously, and was willing to work with my budget. The process is a little long, as everything is made from scratch, but it's well worth the wait to make sure everything is perfect. CustomMade will blow you out of the water if you let them.”

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Posted 2 months ago

“Beautiful ring, good communication, and timely shipping. Thanks!”

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Posted 2 months ago

“Exceptional quality and fantastic customer support. They fully explained the entire process.”

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Posted 2 months ago

“From A-Z everything was perfect, the quality the amount of help and guidance through every step of the way creating our Ring. The presentation was extremely thoughtful and blows any over companies bland box out of the water. Can't wait to create our wedding bands with custommade.”

CustomMade.com 5 star review on 24th October 2025

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Posted 2 months ago

“I had an amazing experience from the second I started creating my girlfriend’s engagement ring. Someone was always able to answer all of my questions. It was a breeze to use communicate which was one of my main concerns. The ring came out gorgeous and it is exactly what we both wanted. It’s truly a gorgeous ring. I couldn’t have made it a reality without the help of the team that was created for my project. Thank you Custom Made!”

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Posted 2 months ago

“Was very happy with there service when I had our engagement ring and wedding ring custom made, and was even happier when the re made the engagement ring exactly after my fiancée unfortunately lost hers , so thank you very much”

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Posted 2 months ago

CustomMade.com is rated 5.0 based on 4,257 reviews