CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,764 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,764 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 9th May 2025

Michael Williams

Nickolas Hale

1627

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely loooove my ring. From affordability to Communication, I was able to get exactly what I wanted and was about to get their advice as well. 10 out of 10 highly recommend.”

CustomMade.com 5 star review on 23rd March 2025

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Posted 1 month ago

“They were great, very patient very helpful, everything turned out amazing!”

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Posted 1 month ago

“I’ve worked with CustomMade three times now with excellent results every time. The design process was thorough but straightforward and the production timing is reasonable. Pricing is fair. I’ve appreciated their attention to detail and online platform that keeps all project docs and progress reports in one location. My wife loves her engagement ring, wedding band, and push present ring for our latest family addition. We recommend CustomMade enthusiastically to all that ask and those that don’t as well ;).”

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Posted 1 month ago

“Custom Made did a wonderful job designing out wedding bands. They made my engagement ring, and I asked for something to match, which they did so quickly. I cannot recommend them enough!”

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Posted 1 month ago

“I had great communication with my team and they worked eith my budget and wants beautifully. It was a dream ring come true and they sent small gifts with it that made it all the more special.”

CustomMade.com 5 star review on 22nd March 2025

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Posted 1 month ago

“I could not be happier with the service, production, and end product. I will be recommending this company to everyone I can.”

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Posted 1 month ago

“Everything from start to finish was seamless. CustomMade were so great to work with, and they absolutely nailed every aspect of my project. I will certainly be using them again in the future for any projects I may have.”

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Posted 1 month ago

“Spoke with a few designers and they got to work and made my perfect ring. 💍 Took a few co-signs and we got to the final design. Now it’s been made and it’s now In my hand it looks incredible! Truely beautiful!! Before they made it I got to see 3d rendering designs of it and also had it engraved”

CustomMade.com 5 star review on 21st March 2025

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Posted 1 month ago

“Reviews can be taken lightly or at surface but please read this review as genuine and heartfelt. My experience with CustomMade was beyond my expectations from the start. To be honest, I didn’t know what to expect and that’s where CustomMade stepped in with thorough information on the company and process. They took both me and my design wishes very seriously with continual communication and clarification during each step. The outcome of my piece was a perfected replica of my submitted drawing and absolutely stunning. I will be presenting the jewelry to my soon-to-be husband on our wedding day and anyone that is already privy to and has seen the piece has been in awe as well as in tears because of how stunning and remarkable it is. Well done, CustomMade, and thank you!”

CustomMade.com 5 star review on 20th March 2025

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Posted 1 month ago

“high quality products. shipped to Canada in 3 days. they give updates on every step of the process and are very friendly.”

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Posted 1 month ago

“Really an amazing end to end experience from consultation, design to a delightful box with the presentation of a ring. Customer service both pre and post was exemplary. Highly recommended”

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Posted 1 month ago

“Ring came out perfectly and the recipient is most pleased. Tried it out with wax and the details really pop. Highly recommend.”

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Posted 1 month ago

“This ring was made for my brother. He was completely satisfied as it was his own design ans a perfect rendering.”

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Posted 1 month ago

“From the very start, the team at Custom Made went above and beyond to create our perfect wedding bands. Even though our idea was a bit out there, they did everything they could to bring it to life. We couldn’t be happier and can’t wait to wear our rings for the rest of our lives. Huge thanks to everyone at Custom Made—highly recommend!”

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Posted 1 month ago

“I’ve bought three items from Custommade and all have been exceptional. The entire process was easier than expected.”

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Posted 1 month ago

“My experience with CustomMade was overwhelmingly positive. Their process to help create personalized jewelry was outstanding, including the quick "turnaround" for the merchandise. Initially, I purchased two signet rings, and am contemplating adding an additional four in the near future. Based on my initial experience, I would not hesitate to recommend CustomMade to friends and family.”

CustomMade.com 5 star review on 17th March 2025

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Posted 1 month ago

“Very helpful and responsive designers and agents. Delight to work with and helped me get my ring to me in what felt like no time at all!”

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Posted 1 month ago

“I love my necklace. I bought a 20 inch 14 k gold necklace with two back to back designs and I could not be more happy. I was estimated 2700 for this piece but after taxes and other final details it was set for 2900 so expect to pay a little more than estimated price but it is worth every penny. Comes in a cute little white box that’s made pretty well. It is very sturdy and good for storing when not wearing. Shown in photos are a few surface scratches they were not there when I bought the necklace. Your jewelry will arrive just as it appears in the professional photos and be beautiful and scratch free.”

CustomMade.com 5 star review on 16th March 2025

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Posted 1 month ago

“I highly recommend this company. Not only will they make the process as easy as possible; they communicate all the additional benefits. Such as free cleaning; the repairs are also free if you do send it in for a twice yearly cleaning. They made sure to take time and care to make my vision came to life. They listen to what you want, send pictures that best capture what you're wanting, they sketch out a design, send 3D renderings then BAM! It's being made and takes less than a month depending on what you get. Not to mention they consult you personally throughout the entire process! They are a lot nicer and cheaper than other shops you can't even customize with. I seriously can't recommend them enough!”

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Posted 1 month ago

“The responses are prompt and helpful. I would happily work with them again.”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 3,764 reviews