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CustomMade.com Reviews

5.0 Rating 3,068 Reviews

99 %

of reviewers recommend CustomMade.com

Company Reviews

5.0

Based on 3,068 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr. Wilson I would like to thank all in your Company that worked on my daughters neckless for her graduation when she got her MBA from Belmont Univ. When she received it on Graduation Day It was a very Nice surprise to her. She said it was just beautiful very surprised. When she took it out on that special day and put it on it even shined more that when it as packaged in the box. All of the staff was just perfect. Vincent and Charm. Charm added items at the last minute to make it perfect. This was the first time that I have had anything made custom made. It was a very easy task with Custon Made and staff. During the process I was keep up to date the whole time during the production. The pricing I thought was in line for the cost. Also, the way the neckless was packaged was great and very special. I could not ask for a better experience. Thanks again for a piece that was made for Melanie on her special day on graduation day when she got her MBA. She also said that she had never seen anything like that and i told her that no one in the country has one like that. It was custom mad just for her. Thanks again Mr. Ty and your staff.”

Posted 1 month ago

“I absolutely loved my experience with CustomMade! I had a very specific vision for an engagement ring, and they were very patient with me while they helped me realize it. They do a shocking amount of work even before I put a single dollar down. All the people I interacted with were wonderful. I really can't say enough good things about CustomMade. I plan on coming back for the wedding bands!”

Posted 1 month ago

“Custom Made is incredibly responsive, reassuring and helpful throughout the entire process of designing and creating a custom ring. They held my hand when I knew nothing about jewelry, taking my design direction and preferences into account every step of the way. In the end, my fiancée and I ended up with beautiful, matching custom rings that we will cherish for ever.”

CustomMade.com 5 star review on 8th May 2024

Posted 1 month ago

“My experience with custom made was amazing. Throughout every step I was informed of the process and learned about ring making. It was nice to make changes along the way and everyone was super friendly. I would definitely recommend to others. Thanks again! I plan to propose next month :)”

Posted 1 month ago

“The craftmanship of my cufflinks, and lapel pins were beyond gorgeous. Everything about CustomMade, from email communications, to digital proofs, customer service, price and ultimatly the final product far exceeded my expectations. I would most certainly do business with CustomMade, and they have earned my business for life. I would highly recommend CustomMade to anyone and everyone. Sincerely, H.I.”

CustomMade.com 5 star review on 8th May 2024

Posted 1 month ago

“Customer service - 10/10 They dealt with all of my last minute changes and helped me get started on which direction to take for my engagement ring! I was able to send photos I’ve had from Pinterest and they basically did the rest and checked in with me throughout the entire process. I definitely will be using them for my wedding band 💕”

CustomMade.com 5 star review on 8th May 2024

CustomMade.com 5 star review on 8th May 2024

Posted 1 month ago

“From start to finish CustomMade representatives captured the perfect ring and the process was seamless, price was affordable and the finished product was stunning. I would recommend this company to anyone who is looking for a unique ring unlike anyone elses. I appreciate how hard and fast they worked to get the ring completed and delivered right to my door.”

Posted 1 month ago

“I was very nervous when I first reached out but they did an amazing job in every way. I've been impressed from the beginning. They were uplifting and encouraged me not to settle for the first designs. The finished ring set made my jaw drop when I opened the box. Such a wonderful experience from start to finish.”

Posted 1 month ago

“CustomMade did a wonderful job of taking an idea I had and walking me through every stage of the design and casting process. I couldn’t be happier with the end result, and I will definitely be a return customer the next time I am in the market for any jewelry.”

Posted 1 month ago

“Friendly and professional folks. Everything is well compartmentalized so that you are always speaking to the right person at the right stage of developement. They lived up to their name with the amount of freedom I had customizing my ring. They were patient and helpful as I sent back the designs and made tweaks until I had exactly the product I was envisioning. My knowledge of the jewelry market is limited, but from what I can tell their prices are very fair.”

Posted 1 month ago

“Great experience with great customer service. Worked with me to get my fiancés ring, and were very patient with me. Would recommend.”

Posted 1 month ago

“Just the best customer experience ever. Every touch point was thoughtful and meaningful. The final product was everything I envisioned and more! Highly recommend.”

Posted 1 month ago

“They were helpful, and very attentive. Made the process very easy”

Posted 1 month ago

“Very trustworthy and timely when communicating.”

Posted 1 month ago

“This was the best experience I could have hoped for when making my ring. The designers were very prompt to reply to questions and had great suggestions when I wasn’t sure what direction we needed to go with the design.”

Posted 1 month ago

“The team was amazing. The helped me in every step. They have been very professional and met the scheduled deadlines on time. They showed me with very detailed pictures and videos all the passages for the making of the ring. The ring arrived and it was amazing!”

Posted 1 month ago

“I had a great stress-free experience while designing. Everyone I spoke to was trustworthy and took great care of me. They were able to make a great design from a few pictures and suggestions I had. Making changes along the way with whatever I wanted to see or try out. I thought it would de hard to communicate exactly what I wanted, but I am very impressed with the final results. I would never hesitate to recommend any of my friends or family to work with this wonderful team.”

Posted 1 month ago

“I had a great experience at CustomMade! They were very good communicators and helped me get through all the steps to get a ring my now Fiancé loves, all around a great experience for the price!”

Posted 1 month ago

“CustomMade is a very unique ring making site. They have staff available at a moments notice who do their all to make sure that the ring you wanna give to your significant other is what you envision and nothing less. They freely work around your budget and your ideas in order to make your ideal ring become a reality. Most importantly they are a patient company they don't require you respond/pay right away. They work at your pace and won't send any emails that are more than necessary. Also as a heads up they do send a whole proposal kit with the ring which I had no idea about when I bought it. But I severely recommend this site for anyone wanting to propose to their significant other because the team will help you create a one in a million ring just her him/her.”

Posted 1 month ago

“Extremely easy process with a tremendous amount of help for each step of the journey. I was able to relax and speak freely to staff about what I was looking for in my project and the result was magnificent. Very budget friendly and very fast!”

Posted 1 month ago

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CustomMade.com is rated 5.0 based on 3,068 reviews