CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Had a very pleasent experience. They helped me stay in my price range while also creating a beutiful masterpiece for my partner. They were quick and straight to business. Only took around two months for my ring to be created and recieved.
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- Keira Lindsey
“
Their price was competitive, and the reviews stellar -- seeming too good to be true.
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- Robert Newsom
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After a bit of time, I was reached out to with some comparison rings that matched what I was looking for in regards to price and type.
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- Doug Strong
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What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery.
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- Sean Money
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This added to the cost significantly and I’d have preferred to factor that into my budget in the planning stage rather than being hit with an extra charge before delivery.
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- Dion Watts
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For me it took about 30 days from first contact to completed plan and delivery.
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- Anonymous
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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Fantastic service, they were extremely punctual with my project, made my proposal feel easy, I couldn’t recommend enough! Beautiful quality work.
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- Steven Snow
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Requested two identical clan rings, one in silver, one in gold. The design for the face of the ring is somewhat detailed but Custom Made created rings which followed the design completely. Custom Made updated me by email every step of the way while creating the rings and provided answers to every question I asked. Very pleased with the completed ring. Custom Made is five star service all of the way.
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- Shane Kennedy
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I would recommend this service to anyone and everyone! The service team was quick to respond and beyond helpful, the craftsmanship was astounding. I couldn't have gotten a better ring for my fiancée
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- Anonymous
