CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Had a very pleasent experience. They helped me stay in my price range while also creating a beutiful masterpiece for my partner. They were quick and straight to business. Only took around two months for my ring to be created and recieved.
”
- Keira Lindsey
“
Their price was competitive, and the reviews stellar -- seeming too good to be true.
”
- Robert Newsom
“
After a bit of time, I was reached out to with some comparison rings that matched what I was looking for in regards to price and type.
”
- Doug Strong
“
What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery.
”
- Sean Money
“
This added to the cost significantly and I’d have preferred to factor that into my budget in the planning stage rather than being hit with an extra charge before delivery.
”
- Dion Watts
“
For me it took about 30 days from first contact to completed plan and delivery.
”
- Anonymous
“
I kindly request either a refund or assistance in rectifying these issues promptly.
”
- Kayla Mills
“
You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
”
- Kylee Baker
“
So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
”
- Rhiannon Phipps
“
The service was wonderful and any time I asked a question I got a response quickly. The ring turned out exactly how I wanted it to and I could not be more happy with the service.
”
- Joseph Rigo
“
I inquired for a custom ring and was met with exceptional customer service.
”
- Anonymous
“
You won’t find that kind of service anywhere else! If you’re on the fence about putting your trust into custommade, I really encourage you to do it.
”
- Karlie Beattie
