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CustomMade Jewelers Reviews

5.0 Rating 4,325 Reviews
B
Happiness Grade
Read CustomMade Jewelers Reviews

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

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Location:

90 Sherman St, CustomMade.com,\n90 Sherman St, CustomMade.com

CustomMade Jewelers have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

93.97%
Industry Average
Custom made was everything I wanted and expected. The team from start to finish helped create the ring I envisioned to perfection. I highly recommend them. The price was great and they let me know when they could say some money if need. I will be coming back. They were just amazing.
- Anonymous
They were incredibly patient and supportive while I raised funds to ensure the highest quality price for our founder with the funds collected.
- Karen Martin
This experience far exceeded my expectations. First the ability to craft your own vision is amazing. The staff was very responsive and friendly. The price point beats any local jewelry store chain . And the final product was delivers and was exactly what I wanted .the experience is extremely interactive and as a customer was the creator and the client all in 1 . 10/10 I have already passed this recommendation to all of my friends.
- Kenneth Jackman
A

Delivery - Fast

97.83%
Industry Average
They were very meaningful with every decision and even when I mentioned to them I had a chance to pop the question days before the estimated delivery time, they worked incredibly hard to make sure I had the ring ready for that special moment and I cannot thank them enough for their efforts.
- Adrian Slz
What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery.
- Sean Money
This added to the cost significantly and I’d have preferred to factor that into my budget in the planning stage rather than being hit with an extra charge before delivery.
- Dion Watts
F

Refunds - Difficult

25.00%
Industry Average
I kindly request either a refund or assistance in rectifying these issues promptly.
- Kayla Mills
You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
- Kylee Baker
So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
- Rhiannon Phipps
98.66%
Industry Average
Absolutly amazing experience working with the team. Great communication, excellent service thru the entire process. 100% reccomend trusting them with your next project
- John Bassett
Amazing customer service. Went out of their way to help. Really listened to requests and kept me updated. The finished product was stunning, and it was under cost and ahead of schedule too. Really couldn't ask for more. Thank you so much.
- Jack Stanyard
Excellent customer service: attentive and efficient at every stage! A magnificent piece; impeccably crafted, with precision and attention to detail. Custom Made is highly recommended for creating pieces that will become family heirlooms and treasures! A big thank you to the whole Team!
- Rosalba Valle