CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Amazing staff that responded promptly and got every detail for the ring within the given price range. Everything was ran by me to get my ok before anything was done and I’m very impressed.
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- Tevin Mcmullen
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Custommade has excellent jewelry and makes the perfect jewelry whoever you make it for. They put amazing quality, design and a fair price to the design you choose to make.
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- Anonymous
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Had a very pleasent experience. They helped me stay in my price range while also creating a beutiful masterpiece for my partner. They were quick and straight to business. Only took around two months for my ring to be created and recieved.
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- Keira Lindsey
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What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery.
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- Sean Money
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This added to the cost significantly and I’d have preferred to factor that into my budget in the planning stage rather than being hit with an extra charge before delivery.
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- Dion Watts
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For me it took about 30 days from first contact to completed plan and delivery.
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- Anonymous
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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I considered making some alterations because I didn't have quite the right idea about the size of stones I requested, but my fiancee loves the ring and she refuses to part with it for alterations! Overall I couldn't be happier with this service.
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- David Granger
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This company was the best ! Their customer service was amazing, kept me updated daily. I had input on all the renderings , and design changes.The finished product was absolutely beautiful, exactly what I wanted.
Gave it to my husband for Christmas, he loved it, was so surprised, and impressed. The workmanship is top notch. I highly recommend this small business ….quality work, quality customer service. Lynne Williams
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- Lynne Williams
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The whole process was extremely simple and the customer service was some of the best I’ve ever had.
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- James Earl
