CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Pros: Our consultant was super patient and helped me make the perfect band for my fiancé for a very reasonable price, they use the 3d model of the engagement ring when making the wedding band so they fit perfect together, fast replies and very clear process.
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- Anonymous
“
I found the center stone for the ring through another retailer, and they matched the price I had found.
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- Noah Enders
“
Not only did they help me find a perfect ring in my price range, but every detail of what I wanted was brought to life by the professionals at custom.
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- Joseph Selman
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Once I received the ring, I was greeted by a very fast delivery man with a big box.
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- Missy Leonard
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Shipping process was also really great! I was not able to receive the ring at my home for a few reasons - one being that I would be working during normal delivery hours and that I live with my spouse would I am proposing to and am trying to keep the details of the proposal as under wraps as possible.
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- Taylor Quackenbush
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Second time to order from CustomMade and proved the excellent response, design, communication, quality, and delivery experienced 3 years ago was no fluke. They will continue to be a top choice for me when considering special gifts to my family members.
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- Tom O'Neil
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
“
So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
“
Was absolutely wonderful
great customer service
always friendly
Ring came quickly
Possibly over priced (not extremely knowledgeable on gem prices
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- Jadon Dodge
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Very happy and would recommend this service to any one.
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- Sally Shaw
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Every step of the process, and there were many, was the utmost professional and customer service oriented experiences.
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- TJ Connolly
