CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Had a very pleasent experience. They helped me stay in my price range while also creating a beutiful masterpiece for my partner. They were quick and straight to business. Only took around two months for my ring to be created and recieved.
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- Keira Lindsey
“
Their price was competitive, and the reviews stellar -- seeming too good to be true.
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- Robert Newsom
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After a bit of time, I was reached out to with some comparison rings that matched what I was looking for in regards to price and type.
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- Doug Strong
“
What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery.
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- Sean Money
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This added to the cost significantly and I’d have preferred to factor that into my budget in the planning stage rather than being hit with an extra charge before delivery.
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- Dion Watts
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For me it took about 30 days from first contact to completed plan and delivery.
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- Anonymous
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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From the Project Manager to the turn around time, my experience with CustomMade for my engagement ring was stress free and very communicative. My concerns and questions were addressed in a timely manner and the ring turned out beautiful. Keep this wonder customer service up and you be a big little company in no time!
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- Kelly Harnett
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This was such a wonderful experience! I had great customer service and process team throughout the process who were supportive, encouraging, excited with the plan, and very transparent with what to expect with each step and cost involved.
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- Stacie DePriest
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The customer service is the best I’ve ever experienced as well.
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- Justin Tillman
