CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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This experience far exceeded my expectations. First the ability to craft your own vision is amazing. The staff was very responsive and friendly. The price point beats any local jewelry store chain . And the final product was delivers and was exactly what I wanted .the experience is extremely interactive and as a customer was the creator and the client all in 1 . 10/10 I have already passed this recommendation to all of my friends.
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- Kenneth Jackman
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The price was insainly reasonable in my opinion, you cant find a better deal for what you get.
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- Jack Whitmer
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And, I thought the price was reasonable given the quality of the design and craftsmanship.
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- Kevin Brown
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What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery.
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- Sean Money
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This added to the cost significantly and I’d have preferred to factor that into my budget in the planning stage rather than being hit with an extra charge before delivery.
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- Dion Watts
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For me it took about 30 days from first contact to completed plan and delivery.
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- Anonymous
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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Wow I have never experienced such an amazing Costumer service. My every fuss and details was redesigned like almost 10 times till we got to the perfect product. Each person on different designs teams I was speaking to had such a quick replays that I do t have to worry to much.
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- Sandra Kruze
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I considered making some alterations because I didn't have quite the right idea about the size of stones I requested, but my fiancee loves the ring and she refuses to part with it for alterations! Overall I couldn't be happier with this service.
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- David Granger
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This company was the best ! Their customer service was amazing, kept me updated daily. I had input on all the renderings , and design changes.The finished product was absolutely beautiful, exactly what I wanted.
Gave it to my husband for Christmas, he loved it, was so surprised, and impressed. The workmanship is top notch. I highly recommend this small business ….quality work, quality customer service. Lynne Williams
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- Lynne Williams
