CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great work great price and very reliable
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- Jp Bond
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I didn't price compare, but everything I saw that I liked in stores was only a few hundred dollars less but without diamonds, and I didn't like any of them.
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- Randy Brown
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Always a pleasant experience dealing with the team at CustomMade. I've had 3 pieces made through them, and they've always delivered a quality product at a reasonable price. I've never been left in the dark about progress, as someone always reaches out to let you know that status and timeline of your piece.
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- Jack Ermilio
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I was told to expect up to 20% charge for the delivery.
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- Anonymous
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I had an awesome experience with CustomMade. At first I wasn’t sure if the site was legit but was quickly reassured by the teams quick responses and by the numerous 5 star reviews. The Team were brilliant in helping me design the perfect ring for my girlfriend. It was a seamless experience and I highly recommend it. I live in Australia too and the delivery worked with no problems at all.
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- Anonymous
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I couldn’t be happier with my custom ring from CustomMade. The craftsmanship is exceptional, and the entire process, from design to delivery, was smooth and professional. The team was attentive to every detail and brought my vision to life beautifully. It’s a truly unique piece that I’ll treasure forever!
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- Mohammed Alhassan
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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The process was fun! Customer service was usually prompt and professional. They actually talked me out of a few ideas I had due to design limitations and went ahead and gave alternatives that turned out much better. I appreciated their input, and I could tell they were working hard to make my vision come to life.
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- Kevin Brooks
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Unfortunately the postal service charged 200% custom taxes.
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- Anonymous
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This has been one of the best online customer service experiences I've ever had. The communication, patience, and attention to detail these lovely people displayed were outstanding. We ended up with a truly bespoke ring which we will cherish forever. I highly recommend and will be back (hopefully) soon!
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- Saʞeәna Todd-Eas†on
