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CustomMade Jewelers Reviews

5.0 Rating 4,443 Reviews
B-
Happiness Grade
Read CustomMade Jewelers Reviews

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

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Location:

90 Sherman St, CustomMade.com,\n90 Sherman St, CustomMade.com

CustomMade Jewelers have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

93.91%
Industry Average
Everything turned out amazing, and it was all kept within budget, with many price alternatives presented too.
- Hunter Horman
I like the fact that I was a able to submit my ring idea along with a price range for which I was given a sketch to work off of.
- Anonymous
CustomMade was flawless to work with. The design process was smooth and user-friendly. The communication and expectation on price and delivery time were right on the button. I got exactly what I wanted, when I needed it. Would recommend them to anyone else.
- Blair Alley
A

Delivery - Fast

93.18%
Industry Average
Overall from the initial deposit to the delivery man handing it over, the process took about 2 weeks give or take a couple days of design planning.
- Emiliano Warren
The quality of work, the attention to detail and care, right down to the shipping, delivery, packaging of each ring, is beyond anything I could have dreamed of.
- Kia Carbone
I was never treated as if I was annoying trying to get every detail perfect, delivery was prompter than expected, and it literally made me and my partners dream come true.
- Elijah Gowans
F

Refunds - Difficult

0.00%
Industry Average
I kindly request either a refund or assistance in rectifying these issues promptly.
- Kayla Mills
You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
- Kylee Baker
So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
- Rhiannon Phipps
98.57%
Industry Average
After visiting a couple of different jewelries in search for an engagement ring, I was very frustrated. No one truly understood what I was looking for in a ring. Fortunately, I came accross CustomMade and was able to make a ring just like I wanted it. The entire process was easygoing, reassuring and friendly. The pricing was also decent compared to other providers. I felt safe and seen through the whole process. The only reason I'm not giving 5 stars is because the band was slightly thinner than I expected and saw on my final design, which I approved. Regardless of that, I still absolutely love the ring I got for my girl. I'm hoping to give it to her soon and can't wait to see her reaction. Thanks to the CustomMade team for an incredible service!
- Joey RA
It was amazing their team worked with me to create the perfect 1 out of 1 piece. I had every question answered throughly and respectfully. I will use their service again in the future and I recommend it to anyone I know
- Zachary Stilley
Customer service was awesome, quick and clear responses, and the jewelry came out fantastic 15/10 would absolutely recommend.
- William Robinson