CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
They were incredibly patient and supportive while I raised funds to ensure the highest quality price for our founder with the funds collected.
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- Karen Martin
“
This experience far exceeded my expectations. First the ability to craft your own vision is amazing. The staff was very responsive and friendly. The price point beats any local jewelry store chain . And the final product was delivers and was exactly what I wanted .the experience is extremely interactive and as a customer was the creator and the client all in 1 . 10/10 I have already passed this recommendation to all of my friends.
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- Kenneth Jackman
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The price was insainly reasonable in my opinion, you cant find a better deal for what you get.
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- Jack Whitmer
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They were very meaningful with every decision and even when I mentioned to them I had a chance to pop the question days before the estimated delivery time, they worked incredibly hard to make sure I had the ring ready for that special moment and I cannot thank them enough for their efforts.
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- Adrian Slz
“
What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery.
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- Sean Money
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This added to the cost significantly and I’d have preferred to factor that into my budget in the planning stage rather than being hit with an extra charge before delivery.
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- Dion Watts
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
“
So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
“
Amazing customer service. Went out of their way to help. Really listened to requests and kept me updated.
The finished product was stunning, and it was under cost and ahead of schedule too.
Really couldn't ask for more. Thank you so much.
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- Jack Stanyard
“
Excellent customer service: attentive and efficient at every stage!
A magnificent piece; impeccably crafted, with precision and attention to detail.
Custom Made is highly recommended for creating pieces that will become family heirlooms and treasures!
A big thank you to the whole Team!
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- Rosalba Valle
“
The whole experience was very efficient and in good communication. My design was very off the wall, and unique - and experts helped me every step of the way. Fantastic service, rare in 2026.
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- Austin Franck
