CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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Now I was pretty skeptical after searching for an online jewelry site that would let me completely customize the piece. I tried a few other sites and they seemed to skeptical and wayyy to expensive for pretty basic stuff. I had started a project on here about two months ago, and instantly since I’ve started working with them my worries were extinguished in no time! Their professionalism and attention to detail really made me trust and respect CustomMade, they are legit, high quality, and you can 100% customize it and change it to however the hell youd like ! I got my finances engagement ring from here after COMPLETELY customizing the ring, everyone I’ve shown has been stunned and I cannot wait to see her reaction. I HIGHLY recommend going with CustomMade, they’re worth it and the price is pretty expensive but 10000% worth every penny! Will definitely be getting her Wedding ring from here too! I look forward to working with them in the future!
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- Noah Block
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I was looking for a very specific design for my engagement ring and couldn't find exactly what I wanted and then I came across CustomMade. They made exactly what I had in my head become a reality. They worked with me and and made any changes I asked for, gave me good options and advice about diamonds, and worked within my budget for the overall price. Overall, fantastic experience.
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- Noah Bauer
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I was estimated 2700 for this piece but after taxes and other final details it was set for 2900 so expect to pay a little more than estimated price but it is worth every penny.
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- Kaitlyn Cowart
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From the first interactions on the website to the customer service experience to delivery to the actual quality of the product everything has been above board and exceptional
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- Patrick Moise
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I couldn’t be more pleased with the service, ease of ordering, design approval, and delivery of the custom class ring I ordered for my son on Custom Made. Every step of the way I felt valued and listened to with fast, personal responses. The ring is exactly as I deaigned and beautifully polished. I can’t wait to see the look on my son’s face. Thank you, Custom Made!
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- JoAnne Lacey
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The CustomMade process was amazing from start to finish. Everyone I interacted with from design to delivery were professional and courteous. They were responsive to all questions. The ring looks just like the renderings and CAD drawings I was sent. They took my vision and created a one of a kind masterpiece. I would highly recommend CustomMade to anyone looking for a stunning piece of art.
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- David Haynes
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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Huge thanks to the CustomMade team, their service was friendly, professional, and truly pleasant.
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- Gabrielius Šviesa
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First of all, give Janine a raise, just good service, good updates, great quality on the product already!
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- Britton Marable
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I'm very impressed with the service.
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- Jonathan Wallner