CustomMade.com have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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The overall experience with Custom Made was great. I submitted the initial inquiry in January and received the ring about three months later. There were a couple of issues during the casting and gem sourcing but I was notified of them and always given updates throughout the process. Communication was excellent. The product itself looked exactly as I wanted and the price was reasonable as well.
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- Clay Tylka
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The specialists were helpful, gave me great options within my price range, and all of the projected dates they gave me were accurate.
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- Nate Kidwell
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Overall, I was surprised at the price of the ring being far less than I thought it would be and I would definitely recommend using their services to get your perfect ring.
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- Mike Siemens
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The total process took less than 2 months including the construction of the ring and delivery and the price was extremely reasonable for the high quality of jewelery that we received.
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- Kyle Zingaro
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The entire process from design to delivery was flawless. Excellent communication throughout the process. The final product was amazing beyond my wildest dreams.
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- Henry Pennington
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Then Carla got in touch, just your (not-so) usual after delivery check in.
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- Buggsy
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
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You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
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So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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Great quality for my ring and great customer service. Would definitely recommend using. My ring came out beautifully and exactly what I wanted.
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- Deanna Nixon
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CustomMade helped me bring my ideas to life, resulting in a beautiful product. Their team was very helpful and broke down every detail from materials to the design schedule. CustomMade had incredible customer service with an exceptional response time. I was also able to get my finished piece very quickly without feeling rushed.
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- Anonymous
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Amazing experience, customer service is fantastic, the ring is even better! The prices and options are way better than other online jewlery stores that say they offer "custom " rings.
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- Ian McLeod
