CustomMade Jewelers have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Everything turned out amazing, and it was all kept within budget, with many price alternatives presented too.
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- Hunter Horman
“
I like the fact that I was a able to submit my ring idea along with a price range for which I was given a sketch to work off of.
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- Anonymous
“
CustomMade was flawless to work with. The design process was smooth and user-friendly. The communication and expectation on price and delivery time were right on the button. I got exactly what I wanted, when I needed it. Would recommend them to anyone else.
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- Blair Alley
“
Overall from the initial deposit to the delivery man handing it over, the process took about 2 weeks give or take a couple days of design planning.
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- Emiliano Warren
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The quality of work, the attention to detail and care, right down to the shipping, delivery, packaging of each ring, is beyond anything I could have dreamed of.
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- Kia Carbone
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I was never treated as if I was annoying trying to get every detail perfect, delivery was prompter than expected, and it literally made me and my partners dream come true.
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- Elijah Gowans
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
“
You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
“
So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
”
- Rhiannon Phipps
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The service was excellent and the product even better!
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- Kaden S
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Wonderful service, and great end product! Thank you for all of your support!
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- Anonymous
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They don’t just talk customer service as all companies talk but they walk the walk.
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- Kevin Finn
