CustomMade.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Grace was super helpful, heping me realize a vague concept of a ring that would represnt my fiance's herritage. The ring turned out beautiful with diamonds, emeralds and rubys representing the colors of the flag of her birth country.
The price was very competetive with any other jeweler I checked out, with so many more options for customization through CustomMade. Would definitely recommend
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- William Kennedy
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From start to finish, this was an amazing experience! Beginning with working out a design with the team to make it look its best, estimating the price range and small touches that would improve the overall quality of the ring, and keeping me informed every step of the way with changes and issues, this experience left absolutely nothing to be desired.
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- Roman Toth
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I received excellent communication and process from CustomMade, as well as an excellent beautiful ring. The designer improved on my original suggestion and the ring sizing kit was very helpful. I love my ring and highly recommend CustomMade for service, quality, ease of ordering, and price.
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- Clary Carter
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From the initial design consultation to the final delivery, every step of the process was handled with professionalism, patience, and genuine care.
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- Bennie W. Pharr IV
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On top of it, they helped me design a ring to match my finance’s ring perfectly, and I have never been so excited to receive a delivery ever.
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- Owen Popelka
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Extremely good communication throughout. I was always kept in the loop about the progress of my design. Any ideas I had were well visualised to help me understand my options.
Great to have a render before production to ensure i’m happy before going ahead.
Packaging and delivery good.
Just on the expensive side.
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- Anonymous
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I kindly request either a refund or assistance in rectifying these issues promptly.
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- Kayla Mills
“
You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.
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- Kylee Baker
“
So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it.
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- Rhiannon Phipps
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Fantastic service, worked perfectly within my budget to produce a on of a kind ring, super responsive cominication.
Very knowledgeable project manager who was able to bring a very complex design into reality would highly recommend
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- John Evans
“
I was looking for an Engagement ring after my first attempt failed. Time was short and was of the essence. I literallstumbled on CustomMade with butter flies in my stomach and few moments to spear I engaged CustomMade. They were friendly, courtious and professional. They kept me informed every step of the way. I was complely satisfied with the final product and more satsfied when in came in before schedule. I highly recommend CustomMade because of their craftmanship, customer service and professionalism
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- Joshua Burnett
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I even had to take a 2-3 month break before I was able to move forward for personal reasons, and when I was ready to continue we picked up right where we left off! Truly some of the best service I've seen in a company, HIGHLY recommend this company.
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- CHRISTIAN THREET
