CustomMade.com Reviews

5.0 Rating 2,996 Reviews
A
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About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com

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Customer Service - Good

97.77%
Industry Average
Competent, friendly service. Thank You
posted 1 week ago - Paul Leisner
Custom Made helped me create a beautifully unique, and personalized engagement ring and wedding band for my fiancee and we are in love with it. The process was simple, prices fair, and customer service was excellent. We appreciate the entire team that went into our design, creation, and delivery process and I would recommend this service to all looking for a custom-designed ring.
posted 2 weeks ago - Carlos Diaz
With custommade, I was able to get exactly what I wanted out of my class ring. They were very patient going back and forth with me until the rendering looked exactly how I wanted to. Their refund/guarantee policies demonstrate how much confidence they have in their products, and it is admirable. I wear my ring everyday and have already recommended their service to multiple people.
posted 2 weeks ago - Gabriela De Mendonca Gomes
The craftmanship of my cufflinks, and lapel pins were beyond gorgeous. Everything about CustomMade, from email communications, to digital proofs, customer service, price and ultimatly the final product far exceeded my expectations. I would most certainly do business with CustomMade, and they have earned my business for life. I would highly recommend CustomMade to anyone and everyone. Sincerely, H.I.
posted 2 weeks ago - Hank Incognito
Customer service - 10/10 They dealt with all of my last minute changes and helped me get started on which direction to take for my engagement ring! I was able to send photos I’ve had from Pinterest and they basically did the rest and checked in with me throughout the entire process. I definitely will be using them for my wedding band 💕
posted 2 weeks ago - Amber Barber
Great experience with great customer service. Worked with me to get my fiancés ring, and were very patient with me. Would recommend.
posted 2 weeks ago - Farmer Schaeffer
Great quality for my ring and great customer service. Would definitely recommend using. My ring came out beautifully and exactly what I wanted.
posted 4 weeks ago - Deanna Nixon
CustomMade helped me bring my ideas to life, resulting in a beautiful product. Their team was very helpful and broke down every detail from materials to the design schedule. CustomMade had incredible customer service with an exceptional response time. I was also able to get my finished piece very quickly without feeling rushed.
posted 4 weeks ago - Anonymous
Amazing experience, customer service is fantastic, the ring is even better! The prices and options are way better than other online jewlery stores that say they offer "custom " rings.
posted 1 month ago - Ian McLeod
Ring is beautiful. Great communication and wonderful service. Would highly recommend.
posted 1 month ago - Joseph Mitchell