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CustomMade.com Reviews

5.0 Rating 3,758 Reviews
A
Happiness Grade
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com

A

Customer Service - Good

98.79%
Industry Average
Huge thanks to the CustomMade team, their service was friendly, professional, and truly pleasant.
posted 1 week ago - Gabrielius Šviesa
First of all, give Janine a raise, just good service, good updates, great quality on the product already!
posted 1 week ago - Britton Marable
I'm very impressed with the service.
posted 2 weeks ago - Jonathan Wallner
Custom made is a fantastic company and I would highly recommend them. I was able to design my own ring without any difficulty and they were fantastic at keeping in contact and updating me every step of the way. The ring turned out beautifully and I couldn't be happier with the results and the service I received.
posted 2 weeks ago - Nadia Murray
Excellent customer service that went above and beyond what they had to do. For personal reasons I could not commit to the final payment and receive the ring but they kept it safe for nearly two years!
posted 2 weeks ago - Sam Bender II
Custom Made was amazing to work with. My fiance and I both got engagement rings from Custom Made and we could not be happier with the service and the product. They are stunning rings and everyone we spoke to was to was timely, helpful, and respectful! I would work with Custom Made again!
posted 3 weeks ago - Kyra Hillis
I had a wonderful experience with Custom Made! They were responsive, kind and just as excited as I was about creating my engagement ring. My rep was patient and understanding as I navigated the creation process. I absolutely love my piece! I would 10/10 recommend anyone interested in high quality, handcrafted/handmade, and great customer service to use Custom Made! Thank you!
posted 4 weeks ago - Sadie Jeannette
They did a ring for me and I am beyond thrilled with the level of customer service and the attention to detail. I asked and they delivered. Thank you and your team. I don’t have a lot of money to your guidance throughout was amazing. Thank you again .
posted 4 weeks ago - Lilliana Araya
I had my wife's engagement ring/wedding band designed by Custom Made along with a matching necklace and earring set for our one year anniversary. They did an amazing job, the quality of the pieces are stellar and the customer service was kind and prompt on both projects. 100% recommend Custom Made for anyone looking to have jewelry made for any special occasion.
posted 1 month ago - Chase Skweres
Good communication and service. Recieved all the help I needed, and they managed to create an engagement ring and a wedding band exactly like I had envisioned them.
posted 1 month ago - Aleksander Slupphaug