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CustomMade.com Reviews

5.0 Rating 2,996 Reviews
99 %
of reviewers recommend CustomMade.com
Company Reviews Questions Insights Metrics Info
5.0
Based on 2,996 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Crystal Galvan Mendez
Verified Buyer
“I could not be happier with this company. They were amazing every step of the way! Having the ability to customize every aspect of the ring for me is invaluable, especially with the convenience of doing it from home. We even came in under budget!”
Helpful Report
Posted 3 weeks ago
William Andrews
Verified Buyer
“I requested a very particular ring design with only rough sketches to go off and it turned out wonderfully. The site worked really well to convey my initial ideas and staff were in constant communication with me all through the process.”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
“I had a wedding band created. The project contact kept me updated constantly on the status of the work. He let me know up front what steps there would be, and when they would happen. When there was an unavoidable issue, he let me know promptly. I requested several changes during the design phase, and they were all graciously accepted. The process was not quick, but it was not unreasonably long, and since I was always made aware of the status of the work, it never felt like it was taking forever. Ultimately, I got a lovely wedding band, that I love!”
Helpful Report
Posted 3 weeks ago
John Wallace
Verified Buyer
“I have had 2 custom pendants made and both were perfect. The people are a joy to work with.”
Helpful Report
Posted 3 weeks ago
Deanna Nixon
Verified Buyer
“Great quality for my ring and great customer service. Would definitely recommend using. My ring came out beautifully and exactly what I wanted.”
Helpful Report
Posted 4 weeks ago
Anonymous
Verified Buyer
“Very helpful staff and during the whole process helping me feel less worried about purchasing online. I was skeptical at first but am so happy I took the step to buying this ring.”
Helpful Report
Posted 4 weeks ago
Heather Sinkula
Verified Buyer
“They helped me make my dream a reality. Every single person I met with throughout the process was incredibly transparent, helpful and kind. They explained every step and were always willing to adjust something or answer any questions I had. And the ending product was even more stunning than I had imagined. I gave them a picture of a fictional ring to replicate, and they did it so well that it easily outclassed any prop. I'm so thankful I found this place, and hope that they can continue to give everyone else the jewels of their dreams.”
CustomMade.com 5 star review on 27th April 2024
Helpful Report
Posted 4 weeks ago
Greg Dayton
Verified Buyer
“We couldn't be happier with our wedding rings. Within a short timespan, the Custom Made team made it all happen seamlessly, responding promptly to every question, providing beautiful options and drawings and keeping the ball rolling to meet our deadline.”
Helpful Report
Posted 4 weeks ago
Anonymous
Verified Buyer
“CustomMade helped me bring my ideas to life, resulting in a beautiful product. Their team was very helpful and broke down every detail from materials to the design schedule. CustomMade had incredible customer service with an exceptional response time. I was also able to get my finished piece very quickly without feeling rushed.”
Helpful Report
Posted 4 weeks ago
Kyle Blunk
Verified Buyer
“CustomMade is such an amazing company to work with! I had an engagement ring and a wedding band made, and the process is outstanding. They communicate with you every step of the way and are very patient with your ideas and needs. I would highly recommend them if you are looking for something one of a kind.”
Helpful Report
Posted 1 month ago
Ian McLeod
Verified Buyer
“Amazing experience, customer service is fantastic, the ring is even better! The prices and options are way better than other online jewlery stores that say they offer "custom " rings. This site actually pairs you with a professional jewlery designer who will sketch multiple designs for you, let you modify and even generate a 3D model of your dream ring! Already recommended to 2 of my friends (one of which has already purchased his own through CustomMade)! They are also very considerate of your budget and do not try to upsell you. They find the perfect design and stone to fit your budget and go above and beyond to make sure it is exactly what you want before you even spend a penny! Thanks CustomMade and the team for my dream engagement Ring I could not have done it without you!”
CustomMade.com 5 star review on 24th April 2024 CustomMade.com 5 star review on 24th April 2024
Helpful Report
Posted 1 month ago
Dylan Guffey
Verified Buyer
“CustomMade was a great experience for designing and creating my partner's engagement ring. The team was very helpful and always provided timely communication. The process is so much different than typical ring shopping online, but if you're looking for something different than standard engagement rings, or want to add a personal touch to your jewelry then I would recommend CustomMade.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Custom Made did an amazing job at helping me create my fiance's wedding ring. Great prices! They always kept me updated on where my ring was in the process and helped me interpret my ideas for the ring to create something beautiful! I will definitely be recommending Custom Made to anyone I can.”
Helpful Report
Posted 1 month ago
Collin P
Verified Buyer
“Working with the designers at Custom Made was a fun and pleasant experience. They took my vague design ideas and created a beautiful, Custom engagement ring. They turned around quickly with any of small design changes I came up with. The shipping was very quick with signed reciving. The packaging was over the top professional. I would highly recommend working with them on any jewelry and would work with them in the future if necessary.”
Helpful Report
Posted 1 month ago
George Carlo Clark
Verified Buyer
“I did my engagement ring through custom made, then followed up with wedding bands. All of it was fantastic! Absolutely blown away by the end product. The process is very straightforward and enjoyable.”
Helpful Report
Posted 1 month ago
BillyStylo
Verified Buyer
“CustomMade was able to faithfully recreate identical replicas of the long-lost signet rings my parents originally created almost 70 years ago. Beautiful work.”
Helpful Report
Posted 1 month ago
Joseph Mitchell
Verified Buyer
“Ring is beautiful. Great communication and wonderful service. Would highly recommend.”
Helpful Report
Posted 1 month ago
Brett Allen
Verified Buyer
“I loved the engagement ring we made for my fiancé, definitely recommend using custom made, they are perfect for making the perfect one of a kind ring for the person you love”
Helpful Report
Posted 1 month ago
James Maravalli
Verified Buyer
“I turned to CustomMade for my finance’s engagement ring when I couldn’t find exactly what I wanted elsewhere, and I’m so glad I did. Their step by step online process pairs you with experts who are super easy to work with. They are responsive and patient as you move thru the design process of describing your vision, sharing pics of inspiration if you have them, and sharing feedback as their experts draw and render your vision to bring it to life. They will iterate your design as much as needed until they get it exactly the way you want it. Lastly their diamond expert helped me find the perfect stone. They provide all the details about your stone and the ins and outs of diamond shopping. After working with some other big names in the industry CustomMade was by far the best and easiest to work with. They absolutely earned my trust and I will gladly turn to them in the future.”
Helpful Report
Posted 1 month ago
Mike Siemens
Verified Buyer
“Working with the CustomMade team was great. At first, I had my doubts and spent some time looking up external reviews to see if there was any reviews or reports of this being a scam. I found nothing incriminating and eventually what convinced me to give them a shot was a series of random articles I found that had screenshots of the website. I could see the number of reviews increasing over time naturally, and a quick scan through the reviews showed that they weren't just being farmed by bots or outsourced from another country. Each review had a photo of the ring and had a very human feeling to them. Working with the team was also a blast. I tend to be both curious and indecisive and the team accommodated every one of my requests whenever I would ask. If I wanted to see the ring with more accents or different gems or a completely different design, they'd get back to me very quickly. Overall, I was surprised at the price of the ring being far less than I thought it would be and I would definitely recommend using their services to get your perfect ring. I've already recommended them to most of my colleague and I'd be happy to use their services again.”
Helpful Report
Posted 1 month ago
CustomMade.com is rated 5.0 based on 2,996 reviews
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