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CustomMade.com Reviews

5.0 Rating 2,929 Reviews

99 %

of reviewers recommend CustomMade.com

Company Reviews

5.0

Based on 2,929 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th April 2024

Andrew Westmoreland

CustomMade.com 5 star review on 29th April 2024

Andrew Westmoreland

CustomMade.com 5 star review on 27th April 2024

Heather Sinkula

CustomMade.com 5 star review on 24th April 2024

CustomMade.com 5 star review on 24th April 2024

CustomMade.com 5 star review on 20th April 2024

CustomMade.com 5 star review on 20th April 2024

1241

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was ok. Things were a bit more difficult than they needed to be, I felt like I had to explain the same thing to multiple people multiple times, and some promised things weren’t quite delivered. With that said, the ring is beautiful and they made right on the things that were wrong. For example, I had a tight deadline and wanted to pay for an expedited process only to find out that due to the holiday it would take just as long. Eventually they did get it to me in time and did not charge me extra, but it felt a bit dishonest Also someone had assured me that the engraving was centered when in reality it’s too high and crooked All in all, the ring is nice but I haven’t seen much benefit of using this company over ordering a similar ring and just getting it engraved Also, please allow for some sort of voice call.. the chat isn’t always the best tool to use”

Posted 2 years ago

“Quality is good, My wife is happy. I have personally spent two months working with the company to make sure I will receive what I want and not what they wanted me to accept. First, they just sent me random 3D files from the internet rather than trying to make something that will resemble the photo. Then they made many models that were significantly different from what I asked for. I kinda felt that they just employ cheap freelancers and act as a middleman between you and a freelancer. Also, I could see that most of the time different freelancers will do 3D design. I needed to fight for every small detail of the design, pixel by pixel. While the company said to me that "we don't want to you settle on something less than perfect", in reality, no one cared about quality and I did most of the heavy lifting of making sure the result will match the photos. Which is very far from expectations of making an order and forgetting about it. During that two months, I become frustrated with the company numerous amount of times. Now when I see the result in person I am happy, but also I remember that horrible two months that I needed to fight for every small detail, while the company staff couldn't even bother to deliver quality on their own.”

Posted 1 year ago

“My experience with CustomMade was average. What's really great about the company is their amiable staff. Everyone I've interacted with has been really kind and followed up with me in record time. But, to be short on my "average" rating, it's simply the quality of the design that I received. I can only speak to my experience in making a signet ring with my family's coat of arms. The design isn't overly intricate, but is definitely not a standard image that was engraved into a ring. Do I like my piece? Yes. Do I love it? No. My opinion is that CustomMade is good for standard jewelry, perhaps even above standard for engagement rings (I just don't know because I didn't have one made). The product I received is very similar to what I saw when a company at my college graduation gave me a brochure for a college ring. It was a standard set of designs to choose from, and your ring would look like thousands of others. Not bad, just average. This is what I got from CustomMade. I have no negative feelings towards CustomMade as it's more on me for choosing them and not providing more of what I was looking for or at least asking for what I really wanted. My needs would have been best fulfilled by a genuinely skilled craftsman rather than an online company. Definitely consider them if you're looking to have something made. Just be sure the examples of work match what you really want.”

Posted 1 year ago

“Dealing with Custom Made was absolutely fantastic! I had general ideas on what I wanted for my fiancée's engagement ring, and they were able to make it come to life! There team was amazingly professional and helpful, and able to help me every step of the way with the process and any questions I may have had.”

CustomMade.com 5 star review on 24th May 2022

CustomMade.com 5 star review on 24th May 2022

Posted 1 year ago

“So I’ve had the ring for a few weeks now. I’ve had the opportunity to wear it to various events and have gotten all the compliments on it :). It’s craftsmanship is easily noticeable and the process in designing the ring was very pleasant. I changed my mind a few times and their team remained patient with me! My one and only complaint albeit a small one is the gold content. I own a lot of jewelry that is 21 karat or higher. So this ring doesn’t have the same depth of color. That being said i completely recommend Custom Made if you’re looking for a truly unique piece.”

Posted 2 years ago

“I had an outstanding experience with CM from start to finish. They helped me with pamphlets detailing everything I needed to know about gemstones, metals, and design patterns, and their team came up with some amazing ideas based on my input and needs. Would definitely recommend working with Diane, Will, Matt, and Laura!”

CustomMade.com 5 star review on 14th April 2022

Posted 2 years ago

“The Custom Made team did an amazing job of creating a unique keepsake class ring for my daughter that I am confident she will treasure and wear with pride for the rest of her life. The Custom Made team communicated their ideas and feedback with each evolution or step with the objective of ensuring complete customer satisfaction. This has been an amazing process and I highly recommend and endorse their services to any person seeking a unique, classy and special piece of Jewelry!”

Posted 2 years ago

“Engaging and helpful”

Posted 2 years ago

“I had a great experience overall! IT was truly a positive journey from start to finish. I had a very particular design that my now fiance was looking for, and CustomMade was able to bring it to life. My overall experience was great - the only thing that brought it down from 5 stars to 4 stars was the timing of communication. Your entire experience is done virtually, and sometimes it would take 24-48 hours for the consultant to respond to your message which dragged out the process a little bit. Overall, great experience and I would highly recommend!”

Posted 2 years ago

“Custom Made did a wonderful job on the ring they made me. They made it easy, had it layout step by step explained what they were doing every step of the way. The made it easy to explain what I wanted and made it well. Love that they give you different options depending on your price range. Overall fantastic!”

Posted 2 years ago

“I was recreating a necklace my boyfriend had lost years ago, and considering I didn’t have a picture as reference and just a basic drawing that I sketched up, it turned out amazing! The only thing I would change is the length of the chain, it actually ended up being a lot shorter than the reference photos I was shown during the creation process. However everything came out really durable and it looked beautiful.”

Posted 2 years ago

“Even though the process was long, it was well worth the wait in the long run. My wife loves the new addition to her set. Thank you. The piece that you helped design was for our 20-year annivusary. It goes very nicely with her engagement ring.”

CustomMade.com 4 star review on 18th March 2022

Posted 2 years ago

“CustomMade was wonderful to work with, from start to finish. I had a rough idea of the elements I wanted in my fiancé's wedding ring, and provided these ideas and some links to designs I liked, as a starting point. The team at CustomMade designed two very cool options, but one really stood out to me. I wanted nautical elements because my fiancé was in the navy, and we liked how an anchor could be used to represent both stability and the usual "ball and chain" reference. We also wanted to include a nod to the North Star, since he has been and continues to be my guiding light. Finally, we included some GPS coordinates that hold significant meaning for us. The design team produced an incredible result that we were both thrilled with. Once we settled on the design, it was smooth sailing from there. On the day of delivery, I was practically sitting by the front door with bated breath...I couldn't wait to see it in person. Needless to say, it did not disappoint. It is phenomenal in every respect, and I am beyond thrilled to have something so beautiful and meaningful to give my love on our wedding day. I can't wait to show it to our family and friends, and I am so glad we chose to go with CustomMade for our experience. I can't recommend them enough; they are wonderful to work with and their quality is incredible. So very happy with my experience.”

CustomMade.com 5 star review on 17th March 2022

CustomMade.com 5 star review on 17th March 2022

CustomMade.com 5 star review on 17th March 2022

Posted 2 years ago

“I’ll start off by saying that I’m so glad that I came across a reddit post suggesting I try out CustomMade. Literally one of the best decisions I made after looking on traditional ring sites/Instagram posts and finding nothing that stood out. The people at CustomMade were very helpful and responsive and made a spectacular ring for my fiancé out of the small prompt I gave them. Very happy with how the jewelry came out and will be going to them for future pieces.”

Posted 2 years ago

“Everybody I worked with was very accommodating to any changes or updates I wanted to make. The only reason I gave 4 stars was because I wished some aspects where more timely for responses instead of once a day.”

Posted 2 years ago

“The product is very great and the service is even greater. My ring had to be made a couple extra times because it wasn’t quite how I requested it, and they remade it NO EXTRA CHARGE. I am satisfied with the final product. They don’t provide budget options, minimum price for a sterling silver ring would probably be about $500 considering they specialize in engagement and wedding rings. They also have other products. The people messaging me specialized in what part of the process my project was in and responded within a day unless they told me the office would be closed before. 4 stars for the miscommunication about how I wanted the ring to look but they are a great and extremely trustworthy company. Very professional.”

Posted 2 years ago

“I never thought I’d be able to recreate this ring, but Custom Made turned it into a reality. Thank you!”

Posted 2 years ago

“All team members along the way provided excellent communication and valuable input through the design process. The ring came out beautifully!”

Posted 2 years ago

“Overall, I'm very happy. The team was very responsive and timely throughout the process, and my fiance and I *very* pleased with the final result, which is the most important thing. Only piece of feedback was that sometimes there were mixups during our correspondence about the spec and the photos (i.e. communicating the ring would be size 4.5 in one place but it ended up being 4.25 in another; having subtle rendering issues in the photos). But all's well that end's well and it certainly ended well!”

Posted 2 years ago

CustomMade.com is rated 5.0 based on 2,929 reviews