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CustomMade.com Reviews

5.0 Rating 2,933 Reviews

99 %

of reviewers recommend CustomMade.com

Company Reviews

5.0

Based on 2,933 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th April 2024

Andrew Westmoreland

CustomMade.com 5 star review on 29th April 2024

Andrew Westmoreland

CustomMade.com 5 star review on 27th April 2024

Heather Sinkula

CustomMade.com 5 star review on 24th April 2024

CustomMade.com 5 star review on 24th April 2024

CustomMade.com 5 star review on 20th April 2024

CustomMade.com 5 star review on 20th April 2024

1241

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at CustomMade was so helpful in assisting me through the process of designing a ring my now fiancé would love! You can tell they know what they are doing because they knew what questions I was going to ask next and they would answer them before I could even ask them. I was also quite indecisive and they had so much patience with me as I flip flopped from one idea to another. Ultimately the ring they made was absolutely perfect and I couldn’t be happier with the whole experience and the outcome!”

CustomMade.com 5 star review on 28th September 2023

CustomMade.com 5 star review on 28th September 2023

Helpful Report

Posted 7 months ago

“They were helpful, and very attentive. Made the process very easy”

Posted 1 hour ago

“Very trustworthy and timely when communicating.”

Posted 2 hours ago

“This was the best experience I could have hoped for when making my ring. The designers were very prompt to reply to questions and had great suggestions when I wasn’t sure what direction we needed to go with the design.”

Posted 4 hours ago

“The team was amazing. The helped me in every step. They have been very professional and met the scheduled deadlines on time. They showed me with very detailed pictures and videos all the passages for the making of the ring. The ring arrived and it was amazing!”

Posted 4 hours ago

“I had a great stress-free experience while designing. Everyone I spoke to was trustworthy and took great care of me. They were able to make a great design from a few pictures and suggestions I had. Making changes along the way with whatever I wanted to see or try out. I thought it would de hard to communicate exactly what I wanted, but I am very impressed with the final results. I would never hesitate to recommend any of my friends or family to work with this wonderful team.”

Posted 13 hours ago

“I had a great experience at CustomMade! They were very good communicators and helped me get through all the steps to get a ring my now Fiancé loves, all around a great experience for the price!”

Posted 18 hours ago

“CustomMade is a very unique ring making site. They have staff available at a moments notice who do their all to make sure that the ring you wanna give to your significant other is what you envision and nothing less. They freely work around your budget and your ideas in order to make your ideal ring become a reality. Most importantly they are a patient company they don't require you respond/pay right away. They work at your pace and won't send any emails that are more than necessary. Also as a heads up they do send a whole proposal kit with the ring which I had no idea about when I bought it. But I severely recommend this site for anyone wanting to propose to their significant other because the team will help you create a one in a million ring just her him/her.”

Posted 1 day ago

“Extremely easy process with a tremendous amount of help for each step of the journey. I was able to relax and speak freely to staff about what I was looking for in my project and the result was magnificent. Very budget friendly and very fast!”

Posted 1 day ago

“Great product, well made and good pricing for what you receive, highly recommend.”

Posted 2 days ago

“The team at custom-made.com was excellent and turned my loosely thought up vision into a beautiful work of art that my soon to be wife simply adores and feels like she has to show it off to everyone”

Posted 2 days ago

“The ring was made to perfection. Right down to every detail given, the team over at Custom Made brought my creation to reality. Simply amazing!!”

Posted 2 days ago

“They did a fabulous job following up for our wedding bands on top of our previous engagement band”

Posted 4 days ago

“CustomMade worked hard to make sure my ring was well designed, and kept reminding me about the project, which was great because to do something right takes time, but that time can cause it to fall out of mind. I really appreciated their reaching out to check (and re-check) with me every step of the way!”

Posted 5 days ago

“The overall experience with Custom Made was great. I submitted the initial inquiry in January and received the ring about three months later. There were a couple of issues during the casting and gem sourcing but I was notified of them and always given updates throughout the process. Communication was excellent. The product itself looked exactly as I wanted and the price was reasonable as well.”

Posted 5 days ago

“CustomMade was fantastic. I knew nothing about ring shopping when I set out to buy the engagement ring. I stumbled upon CustomMade, did some research, and hesitantly decided to give it a try. Their team was so helpful, encouraging, and available. They answered any questions I had and were more than willing to make adjustments as the process went on. They never made it feel like I was asking for too much or too often. The specialists were helpful, gave me great options within my price range, and all of the projected dates they gave me were accurate. On my particular ring, they ended up messing up the band. They noticed it before placing the diamond on it, told me that there had been a hiccup, and expedited my order to make a new ring to ensure that it was done correctly. The ring turned out perfectly and it's exactly what I imagined.”

Posted 5 days ago

“5 star experience. Excellent craftsmanship. I could not be more satisfied.”

Posted 6 days ago

“Getting jewelry custom made is time consuming and laborious, however, the team at CustomMade was fantastic. The process was organized, straight forward and the staff were very helpful. The finished piece was exactly as I envisioned and it was very rewarding to see it come to life. It’s art. 10/10 in my opinion.”

CustomMade.com 5 star review on 29th April 2024

CustomMade.com 5 star review on 29th April 2024

Posted 6 days ago

“I could not be happier with this company. They were amazing every step of the way! Having the ability to customize every aspect of the ring for me is invaluable, especially with the convenience of doing it from home. We even came in under budget!”

Posted 6 days ago

“I requested a very particular ring design with only rough sketches to go off and it turned out wonderfully. The site worked really well to convey my initial ideas and staff were in constant communication with me all through the process.”

Posted 6 days ago

“I had a wedding band created. The project contact kept me updated constantly on the status of the work. He let me know up front what steps there would be, and when they would happen. When there was an unavoidable issue, he let me know promptly. I requested several changes during the design phase, and they were all graciously accepted. The process was not quick, but it was not unreasonably long, and since I was always made aware of the status of the work, it never felt like it was taking forever. Ultimately, I got a lovely wedding band, that I love!”

Posted 1 week ago

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CustomMade.com is rated 5.0 based on 2,933 reviews