CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,872 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,872 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th June 2025

1676

Anonymous

Anonymous // 01/01/2019

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“CustomMade was absolutely amazing to work with from beginning to end. They made my dream ring come to life very fast! I was absolutely stunned with the final result. They keep you in the loop every step of the way and have the most amazing customer service. If you are thinking about working with CustomMade, I have only two words for you... DO IT!! I promise you will not regret it!”

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Posted 1 month ago

“I cannot say enough amazing things about my experience with Custom Made. From start to finish, everything was handled with the utmost care, professionalism, and attention to detail. They designed and created a custom family ring for us, and the quality is absolutely SUPERB. The craftsmanship is stunning—every detail was executed flawlessly. You can truly feel the love and precision that went into bringing our vision to life. What really sets Custom Made apart, though, is their incredible customer service. Communication was fantastic throughout the entire process. They were always responsive, clear, and genuinely enthusiastic about the project. I felt supported and involved every step of the way. The entire experience was smooth, personal, and deeply rewarding. If you're looking for something truly special and made with care, I wholeheartedly recommend Custom Made. They exceeded every expectation and delivered something our family will treasure forever.”

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Posted 1 month ago

“This was the best company to make my Fianceé's engagement ring! (AND SHE SAID YES!!) From the very beginning the process was straightforward and simple and being paired with Ryn was so Amazing! She was so fast and attentive in responding and made sure I was completely happy with the design, the payment options were great and the ring shipped in 3 days!! I had to put the project on pause because of life, as we all may need to do but once I was ready they reassured me we were still good to go and we jumped right back into designing the perfect one of a kind ring! I recommend these guys if you're looking for a ring within your budget completely customized to what you want and need! Great advice, wonderful personable staff and they truly make things happen!! 100 out of 10!! Thank you sooo so much from the soon to be Linette's!”

CustomMade.com 5 star review on 23rd May 2025

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Posted 1 month ago

“Wonderful people and so easy to work with everyone. Everything is very clear every step of the way. My ring came out so incredibly beautiful and I’m very happy to have designed a ring with this company.”

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Posted 1 month ago

“Working with the team was easy and really helpful. They did a great job providing suggestions and ultimately making a gorgeous ring my partner is going to love! I am thankful that they made this an exciting and easy process.”

CustomMade.com 5 star review on 22nd May 2025

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Posted 1 month ago

“Incredible communication, transparancy and accomodation to all requests; the team at CustomMade made the entire process so straightforward. Any alterations to the design I requested were delivered promptly and I felt comfortable taking my time deliberating over the draft designs. My finished piece is stunningly beautiful and high quality, with obvious care being taken in its crafting. It thoroughly exceeded all expectations and my now fiancée is incredibly happy with it (I catch her admiring it all the time!).”

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Posted 1 month ago

“Everyone involved was helpful and patient! Thank you to everyone!!”

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Posted 1 month ago

“The experience is everything you'd expect it to be. Very straightforward and efficient. Provide them with your idea, budget, and hope while they verify everything back with you. Seamless process with smooth transitions along the way from gold/gem quality and selection to overall design, and more.”

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Posted 1 month ago

“CustomMade gave me the opportunity to buy my girlfriend a ring that was exact to her specifications, while allowing me to modify and giving me as much of an opportunity as possible to modify to personal specifications. They gave me 3-D renderings, were quick to responding, and allowed for the full recovery of what I could have wanted in a ring.”

CustomMade.com 5 star review on 21st May 2025

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Posted 1 month ago

“This was my second CustomMade project and I remain a happy customer. This time around we didn't have much time to work with but they delivered even before the deadline that I had set. It was a very smooth experience and the piece came out very nicely.”

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Posted 1 month ago

“I ordered a signet ring from CustomMade.com website. The website was easy to navigate and preview samples of their work. I was kept very well informed during the ordering process. I saw previews of my ring. I would recommend using their sizing kit to make sure you get a good fit. The ring I ordered appears well made, has a good weight to it and a solid background. Everyone who messaged me were very polite. I would strongly recommend CustomMade.com.”

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Posted 1 month ago

“Top shelf all the way! Samantha (Sam) was so helpful and walked me through the whole process. She worked with me until I got a great engagement ring and wedding band. Thank you guys!”

CustomMade.com 5 star review on 20th May 2025

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Posted 1 month ago

“This entire adventure started when I lost a cherished ring…on my birthday, no less. I searched on-line and found Custom Made, who had stellar reviews. They weren’t lying. Custom Made was very patient with my pedantic requests. If I have any criticisms it would be that of the five or so reps that handled my process (different ones for different stages of design & production) not all were as diligent and prompt with correspondence. And yet, upon completion, what they produced for me was an immaculate piece of jewelry that is uniquely me. Truly…Custom Made. Two days after receiving it I had an audience member approach me after a show, not to complement me on my performance...but to tell me how much she liked my ring! I will cherish it for decades. Unless, of course, I lose it. And, if that should happen (hopefully not on my birthday) I will reach out to them immediately for a new one. Next time...in Platinum!”

CustomMade.com 5 star review on 19th May 2025

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Posted 1 month ago

“I went to local jewelry stores to have them create my fiancé’s ring. And then I CustomMade and went with them instead. Their process is absolutely seamless, and everyone communicated and updated me as we went from ideas to CAD images, to the final creation of the ring. Updates were provided, and my fiancé’s ring actually was created weeks in advance of the original timeline. (She said yes!!!) If I could go back and do ti all over again, I would definitely go with CustomMade. Excellent customer service you guys! Thank you for your help!!”

CustomMade.com 5 star review on 18th May 2025

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Posted 1 month ago

“Everybody was helpful from the beginning up to the end. The process was seamless and every ideas you will give them will come to life. The ring that I ordered for my fiancé turned out to be amazing, even though I doubted the look of it first when it was shown via picture. But when it arrived, oh when it arrived, it was everything I wished for and more! And trust me when I say, everything looks soooo much better in pictures!”

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Posted 1 month ago

“Always impressed. I can’t put into words how happy I am with the outcome.”

CustomMade.com 5 star review on 16th May 2025

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Posted 1 month ago

“I was apprehensive about purchasing jewelry online. My experience with Custom Made eliminated any fears I had. I have been totally pleased with the entire experience from the beginning to the end. During the process, there was consistent communication on the status and next steps to be taken. Dates promised were dates met. After receiving my initial ring, there was a small change I requested. Custom Made recasted my ring, and made the change with no questions asked. I will be using them again in the future.”

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Posted 1 month ago

“CustomMade is a great company that is committed to excellence. They worked really hard to create the custom ring that I wanted and made sure to bring my idea to life. Communication throughout the project is great as well as friendly team members. They were able to great a ring for me that other places were not able to even come close to doing. We really Appreciate this new concept of creating your own jewelry. Would 10/10 recommend.”

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Posted 1 month ago

“My experience was so unique, I was so pleased on how I was treated and the details they gave me throughout the project. Every change I needed they were so patient with me and I feel very happy”

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Posted 1 month ago

“Everyone (Ally, Nikhil, Joana, and Lulu) at CustomMade was extremely helpful in helping me design the perfect engagement ring for Jan. Jan and I did some surface-level ring shopping together to get a sense of what was out there in the world, and then I went about finding a ring that I wanted to propose with. I was lucky to have a rough image in mind of what I wanted. The unlucky part was that a lot of the jewelry stores I went to just didn’t have anything close—and when they started quoting me for custom work, it was immediately out of my price range. That’s where CustomMade really made everything easy. They helped me talk through what I was imagining, translated that into designs so I could actually see what it might look like in real life, and then helped make thoughtful adjustments to get it just right. They kept me in the loop every step of the way: from design follow-ups, to diamond bidding, to updates on available options, to the actual production of the ring. It’s been a while since I proposed, but I wanted to make a point to come back and write this review because I was definitely a little nervous about doing this whole process online. But I was truly helped at every stage—and I’m so happy with how it all turned out. Would definitely recommend going through CustomMade for your jewelry needs.”

CustomMade.com 5 star review on 14th May 2025

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 3,872 reviews