CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,928 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 24th August 2026

1760

Anonymous

Anonymous // 01/01/2019

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“Rachel, who was assigned to me, was very helpful, very patient, and allowed me to change my mind. She gave great suggestions and overall did a fantastic job. I was also very surprised by the box that the ring came in, and all the extra stuff that was put in there. I was definitely not expecting that fantastic job all around!”

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Posted 3 weeks ago

“Had 2 costume rings made for my twin brother and I and the results were outstanding. Customer service supper responsive and on top of that the rings got here on time and on our birthday which was super neat.”

CustomMade Jewelers 5 star review on 11th September 2026

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Posted 3 weeks ago

“Love the ring that I had made. Personal is very informative and helpful. Would highly recommend.”

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Posted 3 weeks ago

“I had a custom mother's necklace made for my wife. The entire process with custom made was very pleasant. The representative I worked with, Carol, was very helpful. I gave them my criteria for what I was wanting and they sent me a couple of designs. I went with a 2 chain design. I paid a small deposit to get the design to the 3d stage and finalize the design. They gave me plenty of options for birthstone colors, I didn't know that a lot of months had 2 different birthstones. After the 3d design, I paid 50% of the cost and they began making my jewelry. When it was done, the Sent me photos of the piece and once I did the remaining balance, they shipped my jewelry to my house. The delivery required a signer at my end which I greatly appreciated. The moment my wife looked at her new necklace I knew it was perfect. The only thing that wasn't exactly as planned was the delivery. It was delayed, but that was more on UPS than Custom Made. All in all, this was the best experience I have ever had in getting jewelry for my wife, and it was the first time I have ever seen her cry from receiving jewelry. What is even better, we just found out that we have another baby on the way and will be having Custom Made add another setting and stone to the piece. I dont think I will ever go to a commercial jewelry store again.”

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Posted 3 weeks ago

“very pleased with the results. Met my expectations”

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Posted 3 weeks ago

“This is my second time ordering a custom piece and I could not be happier. Each time my end result has been way more than I could ever expect! The customer service is exceptional. I will absolutely be coming back for another custom piece! I’ve told everyone I know about CustomMade and will continue to do so. I am a life time customer moving forward. Thank you to the entire team who made me vision a reality!”

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Posted 3 weeks ago

“Madison worked with me over the course of three months to ensure my vision for an engagement ring came to life. No nonsense timelines and transparent pricing kept me as engaged as the gorgeous sketches and graphics of the ring at every step of the design process. I appreciated how I was able to work with one consultant the whole time, I never had to re-explain my visn to a new person. The production process was a quick and agonizing stage of waiting that was made worth it by quality photos of the finished product, and the insured shipping standard made me feel safe shipping it to my parents house to keep it absolutely top secret. Madison was so helpful during the whole process, I actually came in well under budget so I asked her if we could make a pair of matching earrings as well! I have worked with other custom jewelry companies before, and Custome Made blew them out of the water. It goes without saying I would use their services again.”

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Posted 3 weeks ago

“My ring came out perfect, exactly what I ordered.”

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Posted 3 weeks ago

“The team was extremely helpful with designing the ring and band set. They were also very quick to respond and help with any questions I had during the whole process. The rings are pieces of art and came out even better then the 3D rendering made it look.”

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Posted 3 weeks ago

“They made the process of picking out a ring incredibly easy. Each step was layed out for me. And I just had to pick what I liked and they gave me plenty of options. Very quick with responding to all my questions. Would recommend them to anyone looking for a unique or personal piece of jewelry.”

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Posted 3 weeks ago

“It was a great experience. Mikha was the person I worked directly with to bring my vision to reality. She was very patient and helpful.”

CustomMade Jewelers 5 star review on 6th September 2026

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Posted 4 weeks ago

“The process was easy and they communicated throughout leaving very happy with the finished ring!”

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Posted 4 weeks ago

“Everyone i worked with was the absolute best, quick to respond and gave me exactly what I was asking for. I will absolutely work with CustomMade again. They're the best! Highly recommend”

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Posted 1 month ago

“I was very pleased with the help and efforts from Katy and the designers with my prodject it is what I visioned and I can't wait to ask the question.”

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Posted 1 month ago

“Worked with their development team for close to a year and they did not disappoint my ring came out beautiful and I cant wait to see my gfs reaction when I show her it”

CustomMade Jewelers 5 star review on 4th September 2026

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Posted 1 month ago

“Custom-made was very intricate and methodical throughout the entire process. They took the time to confirm every detail and made sure everything was exactly the way I wanted it before moving on to the next step. Their communication was solid, and I was never left out of the loop! When I finally received my ring, I found the packaging charming and very well thought out. Not only did it contain my ring, but it also included a proposal survival kit! It was such a cute and thoughtful addition and definitely a fun option to have!”

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Posted 1 month ago

“My gosh! I can’t say more about how amazing Natalie and her team were. Not only was it a step by step logical process, but they walked me every step of the way with sincere care and respect to ensure that the ring was the right one and the one we’d love. I could not be more thrilled for the result and the fun awesome process along the way. Would definitely recommend! 💯”

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Posted 1 month ago

“Amazing customer service kept me updated the whole time! The ring also turned out great!”

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Posted 1 month ago

“Excellent experience in making bespoke pieces. We were able to have a high level of customization adn conversation throughout the process. The digital mockups were exact replicas of the final project and the quality was exact. Will do future work with them!”

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Posted 1 month ago

“I got a beautiful ring I could not be happier with. The process however, takes far longer than I was expecting. Each edit to the ring, no matter how minimal, takes 2-3 days. The design process that I thought may take 2 weeks took 2 months. Again, I have a lovely ring and it’s exactly what I wanted, but I wish I would have started on it way sooner.”

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Posted 1 month ago

CustomMade Jewelers is rated 5.0 based on 4,928 reviews