CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,283 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

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“This was the best jewelry experience purchase I ever I had.”

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Posted 4 weeks ago

“My project was very sentimental to me and this business took the effort and time to make sure it was perfect! My ring turned out amazing.”

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Posted 4 weeks ago

“The team was very helpful and patient through the whole process. Thank you for making my dream engagement ring a reality!”

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Posted 1 month ago

“The experience was above and beyond anything I could have imagined. I started planning the ring in January 2025. CustomMade's designers etc. were incredibly flexible and patient. They went along with my super stretched out timeline, attended to my multiple re-design requests without any complaints or extra fees. The team helped me pick the most perfect diamond too. In general, everyone was unbelievably timely and kind. Thank you all so much. God Bless.”

CustomMade.com 5 star review on 17th December 2025

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Posted 1 month ago

“My wife is so happy with her Anniversary gift. She told me what she wanted and the talented artist at Custom Made made her dream come true. Worth every penny.”

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Posted 1 month ago

“all the staff i spoke with where absolutly amazing. the webpage was super easy to navigate and the step by step interface was super helpful in expectation managent.”

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Posted 1 month ago

“Used CustomMade to create a gift for my husband’s 40th birthday. Not only was I impressed with the quality of the ring and the presentation of how it was delivered, but the whole design process was so smooth. The team that I worked with was communicative and responsive. The updates from start to finish were excellent. I highly recommend! I would definitely use CustomMade again.”

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Posted 1 month ago

“This was the greatest choice I could have made for getting an engagement ring. The staff was absolutley wonderful to work with and they were super willing to make sure the ring was exactly what you wanted. The process was super straightforward and simple. I would recommend CustomMade to any and every one of my family and friends.”

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Posted 1 month ago

“I had a wonderful experience working with CustomMade. The process from start to finish was very smooth and straightforward. They explained every step of the process in detail. They took their time to show and explain all the options they had for different parts of the process such as styles, materials, and prices to be able to work with my budget and create the best product for me. I also received the necklace I ordered sooner than expected which was a huge plus and I absolutely loved the piece they made for me.”

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Posted 1 month ago

“I am very happy with my ring. It is exactly what I envisioned. I came to the table with a family crest drawing we designed ourselves and I wanted to turn it into a family signet ring, but with a modern twist, a art deco vibe, and without the bulkiness. The design process took a longer time than I expected. I had strong vision for the ring so I felt I stepped in to give pointed directions to the designer more than I should have. But we ultimately aligned and I was impressed with the final design and the ring itself.”

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Posted 1 month ago

“I had an amazing experience with CustomMade and couldn’t be happier with my engagement ring. Their website was very easy to use, and the entire process felt smooth from start to finish. The communication was excellent—I received regular updates, helpful feedback, and loved being able to see and approve the 3D model before the ring was made. Shipping was quick and completely painless, and the final ring exceeded my expectations. Overall, it was a great experience, and I wouldn’t hesitate to say I used CustomMade or recommend them to anyone looking for a custom engagement ring.”

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Posted 1 month ago

“I have used this service for the 2nd time and it was as good as the first. I highly recommend customMade for anyone who is wanting to gift someone something truly special. This team is phenomenal. I was constantly kept in the loop. They would respond to all my questions very quickly and most importantly, the collaboration part of it all was magical. The team really care about your idea and want to bring it to life as much as you do.”

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Posted 1 month ago

“We’ve used CustomMade twice — first for my wife’s wedding ring, and again five years later to replace my wedding band with something more personal and higher quality. Both experiences were absolutely exceptional. From start to finish, the process was smooth, with clear communication and attention every step of the way. Whenever a small detail needed adjustment, the team handled it quickly and without any hassle. From early design concepts and sketches to the final piece, every team member showed true craftsmanship and professionalism. CustomMade turned our jewelry ideas into meaningful, lasting pieces, and we couldn’t be happier with the results.”

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Posted 1 month ago

“While looking for a ring for my engagement, I couldn't find what I was looking for. I searched high and low but still nothing that really fit. Then I checked with CustomMade and in the first pictures they sent of what they could make was one that was so close to what I wanted. I asked for the small changes I wanted and now here I am engaged and she loves the ring!”

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Posted 1 month ago

“I was very happy with CustomeMade. From start to finish they made the process easy. I was very happy with the final product also.”

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Posted 1 month ago

“My engagement ring and wedding band were both custom made here and the entire experience was seamless from start to finish. My engagement ring is not a typical design. It is very intricate, yet they took on the project with complete confidence and care. The team was incredibly responsive, the updates were clear, and they made sure that when the rings arrived we were genuinely happy with them. I also had to send my ring back for resizing and that process was just as smooth. I am truly grateful for Emily and the whole team for bringing our vision to life.”

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Posted 1 month ago

“Custommade has excellent jewelry and makes the perfect jewelry whoever you make it for. They put amazing quality, design and a fair price to the design you choose to make.”

CustomMade.com 5 star review on 10th December 2025

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Posted 1 month ago

“Overall pleased with the finished product... The design phase was excellent, great communication and quick feedback with images to evaluate and adjust as necessary. The production phase was a bit more problematic. Production timelines were not met and communication was not timely, often had to reach out for updates after timelines were missed. The length of production wasn't the issue, but providing unrealistic timelines were... The only other issue was ring sizing. Used the provided ring sizing template, but the finished product was much too tight. While Custom Made offers free resizing, the timeframe provided was 3 to 4 weeks after Custom Made received the ring back. Our local jeweler explained due to the width of the ring, the provided template wasn't an accurate method to determine sizing for signet and wider optioned rings. After resizing, all is good with the ring and I'm pleased with the finished product. In closing, Custom Made created a quality product that I'm happy with, but production unrealistic timelines, lack of communication during the production process and requiring a resizing tarnished the overall experience a bit. I would recommend Custom Made, but be aware of the sizing issue and expect delays. To Custom Made's credit, they did overnight my ring free of charge due to the unexpected delays.”

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Posted 1 month ago

“I had a wonderful experience working with Custom-Made. We work on a ring with a garment centerpiece. They really listened to my vision, kept me updated throughout the process, and delivered exceptional craftsmanship. The garnet is stunning, the design is flawless, and the whole experience felt personal and that they cared about the whole process. I couldn’t be happier with my custom ring and highly recommend their work!”

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Posted 1 month ago

“I had never done business with the company before so I didn’t know what to expect. The process was great from the start. The attention given to my project was incredible and my self-designed product came when promised and it was exactly what I wanted.”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 4,283 reviews