CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,195 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,195 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had them make me a custom ring. From the very beginning to the end, everything was perfect. Great communication throughout the entire project and I love the finished product!”

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Posted 4 weeks ago

“Amazing help with a lot of background information resulting in an amazing final product. Can only recommend.”

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Posted 4 weeks ago

“Great experience with a great outcome”

CustomMade.com 5 star review on 3rd November 2025

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Posted 1 month ago

“"This is me, this ring is so me and no one else will have anything like it". Words from my now fiancée, who loved the final designs. What she doesn't know is the seamless support and design that went into the product, the support and expertise from CustomMade, and the flexibility of payment and delivery. I was a little hesitant, but the result completely blew away expectations. I also really appreciate the little gifts and momentos that came with the ring. I knew I needed a custom ring to reflect the individuality of my fiancée, and I'm extremely grateful that I went with Custom Made to achieve it.”

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Posted 1 month ago

“Fantastic service, they were extremely punctual with my project, made my proposal feel easy, I couldn’t recommend enough! Beautiful quality work.”

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Posted 1 month ago

“Had a very pleasent experience. They helped me stay in my price range while also creating a beutiful masterpiece for my partner. They were quick and straight to business. Only took around two months for my ring to be created and recieved.”

CustomMade.com 5 star review on 1st November 2025

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Posted 1 month ago

“I loved the whole process! Thank you so much for creating such a beautiful ring.”

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Posted 1 month ago

“Requested two identical clan rings, one in silver, one in gold. The design for the face of the ring is somewhat detailed but Custom Made created rings which followed the design completely. Custom Made updated me by email every step of the way while creating the rings and provided answers to every question I asked. Very pleased with the completed ring. Custom Made is five star service all of the way.”

CustomMade.com 5 star review on 29th October 2025

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Posted 1 month ago

“Pauline helped me every step of the way to make sure my talisman came out exactly as I envisioned it I use it every day with my work as well as a beautiful piece that I wear all the time daily. She helped make sure I picked out the best gems to accent my piece and kept me up to date on my process every step of the way. Highly recommended my experience was magical and will definitely be using them again in future works. 🪄💫”

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Posted 1 month ago

“They turned my idea into real life”

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Posted 1 month ago

“I like the experience I had. I knew what I wanted but wasn't sure where to even start. The Custom Made team were very professional and helping me pick a design for my cuflinks. Thery were able to send me multiple options to choose from for my design. To me communication was my biggest petpeeve in chosing these people for the work.”

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Posted 1 month ago

“Custom Made crafted both my partner Benji’s engagement and wedding rings, and the experience was exceptional from start to finish. Their team was brilliantly attentive, guiding me through each step with care and clarity. They made the process feel effortless and deeply personal translating my ideas into pieces that are not only beautiful but meaningful. We couldn’t be happier with the result or the journey that got us there.”

CustomMade.com 5 star review on 27th October 2025

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Posted 1 month ago

“I appreciate your efforts in making everything super smooth and very efficient. I also like the fact this interactive working mode makes everything just perfect.”

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Posted 1 month ago

“I would recommend this service to anyone and everyone! The service team was quick to respond and beyond helpful, the craftsmanship was astounding. I couldn't have gotten a better ring for my fiancée”

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Posted 1 month ago

“My project exceeded all my expectations! It looks and feels stunning in person the craftsmanship is top notch! The customer service experience was very smooth and easy the entire process! Very likely to use them again! My project made an amazing gift!”

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Posted 1 month ago

“It was fantastic.”

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Posted 1 month ago

“Using CustomMade started as an idea that quickly grew into fruition with the love and care that these guys use to help you design your dream ring. They helped answer any question I might have, and really allowed me to see my vision blossom in real time. I was paired up with a bunch of experts that took my ideas seriously, and was willing to work with my budget. The process is a little long, as everything is made from scratch, but it's well worth the wait to make sure everything is perfect. CustomMade will blow you out of the water if you let them.”

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Posted 1 month ago

“Beautiful ring, good communication, and timely shipping. Thanks!”

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Posted 1 month ago

“Exceptional quality and fantastic customer support. They fully explained the entire process.”

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Posted 1 month ago

“From A-Z everything was perfect, the quality the amount of help and guidance through every step of the way creating our Ring. The presentation was extremely thoughtful and blows any over companies bland box out of the water. Can't wait to create our wedding bands with custommade.”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 4,195 reviews