CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,032 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,032 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 16th September 2025

Griffin Welch

CustomMade.com 5 star review on 15th September 2025

Phillip Silvey

CustomMade.com 5 star review on 11th September 2025

Eirini Ka

Jake Heil

1707

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My journey searching for the right ring was difficult, as someone who loves details, care, and uniqueness it was difficult to find what I wanted. I searched for months, only finding small pieces of what I wanted. I wasn’t sure of an online custom site, and I’m very particular about where I shop from. But, I decided to take a risk, and I am glad I did! It was worth it 100 percent. Not only did they help me find a perfect ring in my price range, but every detail of what I wanted was brought to life by the professionals at custom. I do plan on coming back in the future! And I recommend anyone that wants a perfect ring for their partner (or other accessories) should come here.”

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Posted 3 weeks ago

“I loved the experience from the ring design. The perfectly polite and very helpful customer service people.”

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Posted 3 weeks ago

“Satisfied with the final product. Great collaboration with the expert assigned to me. I'm very happy with the whole process.”

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Posted 3 weeks ago

“Very satisfied. Customer service and support during whole process was strong and output meets my expectations! This is 2nd custom jewellery I ordered with you!”

CustomMade.com 5 star review on 22nd August 2025

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Posted 3 weeks ago

“The team I had was great, they really helped me get my vision to come to life. We worked on ways to get what I was wanting to give me the perfect ring. They were super communicative throughout the process and ensured that I was well informed. In the end we did end up going a smidge over budget but for what I was wanting I’m so happy with it”

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Posted 3 weeks ago

“I had no idea that googling “customer engagement rings” would have changed my life forever. What started as a question and a simple idea ended with the most beautiful engagement ring for my partner. I worked closely with Emily and she answered every question, relayed any changes to the artists, and shared in my excitement throughout the entire process. When my ring had shipped, I was expecting a small box. Instead, I received an entire proposal package!! Everything in this box is perfectly designed to make the most important moment of our lives unforgettable. And the ring. Is. Perfect. The pictures don’t do it justice. I couldn’t have picked this ring in a jewelry store. It is the most beautiful symbol of our love and commitment to each other. I have nothing but wonderful things to say about CustomMade. I haven’t proposed yet, but when I do, I will be sending pictures to Emily, and hopefully I can be the official spokesperson for this company! LOL.”

CustomMade.com 5 star review on 21st August 2025

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Posted 3 weeks ago

“I’ve gone to custommade for two projects now - a custom engagement ring and wedding band. My (now) wife is particular on how she wants her jewelry to look. I shared some photos, went back and forth with the team with even the most minuscule changes until we got it exactly how she wanted it, and the final piece looked even better than she could have imagined. The team is communicative even when I’m stressed about getting the project done within a deadline. They are always friendly, and they truly don’t stop until the project is to your liking. Some of the best customer service I’ve ever experienced, and the custom rings sit proudly on my wife’s finger every day now.”

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Posted 3 weeks ago

“I was extremely skeptical at first when it came to working with an online company for designing the perfect engagement ring for my partner. However, everyone that I worked with through the process was extremely helpful in getting me what I wanted. The two reps I worked with were very good about translating the ideas I had into tangible designs and also giving suggestions for design aspects that I wasn’t sure on! Anytime I disliked something or wanted to change something during the design process the team was super receptive and asked lots of questions to ensure I was getting what I was looking for. I think many of the bad reviews that I saw may have just had issues describing what they wanted to their designers because I normally got exactly what I was looking for as long as I was descriptive. Another thing I was skeptical about was the quality of the product but I was VERY happily surprised when I received the ring in the mail and saw how truly beautiful it was. They sent me photos prior to shipping the product out to me and when I had a question about something that looked off in one of the photos I received a beautiful follow up video of the ring to ensure that everything looked how I wanted it to. The ring itself is gorgeous and exactly what I was looking for. My opinion on the whole process that as long as you are open, honest, and not afraid to tell them what you dislike and like about the designs you will end up with the exact design you are imagining in your head. Shipping process was also really great! I was not able to receive the ring at my home for a few reasons - one being that I would be working during normal delivery hours and that I live with my spouse would I am proposing to and am trying to keep the details of the proposal as under wraps as possible. They were super helpful with answering my questions about the options of where I could ship the ring. I decided in the end to have it shipped to the UPS store but overall the shipping process was smooth and very quick. Only 3 business days! My overall experience with custommade was, honestly, super pleasant and I came out of the whole thing with a beautiful engagement ring. I can’t wait to come back to them after my proposal (where she hopefully says yes) to also design our custom wedding bands.”

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Posted 3 weeks ago

“Loved every minute of this experience! Took an idea and turned it into a reality. Allowed me full creative control and didn’t hesitate to adjust on things I asked for before production. Very wonderful service and incredibly pleased with the finished product! My Fiancé is ecstatic as well ;) Thank you guys!”

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Posted 3 weeks ago

“That took all of my ideas and made them real for the ring my now fiancé wanted. They are really easy to work with and make great quality rings and at a fast pace.”

CustomMade.com 5 star review on 20th August 2025

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Posted 3 weeks ago

“I worked with Emily to come up with the perfect replacement for my original engagement ring. I provided a couple of pictures with different design elements that I liked, and the team was able to create exactly what I had in mind. I’m definitely loving my new ring!”

CustomMade.com 5 star review on 19th August 2025

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Posted 4 weeks ago

“Everything about custommade has been exceptional. The experience I had with them was incredible. The ring we designed was breathtaking. I highly recommend custommade!”

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Posted 4 weeks ago

“The ring is stunning, thanks so much CustomMade team! It looks even better than the renders! I really appreciate the hard work, and the help of everyone in the team throughout the process. The whole experience was really informative and easy and even felt a bit fun and gamified in the platform. The in person ring is beautiful, and my fiance loves it. Highly recommend!”

CustomMade.com 5 star review on 17th August 2025

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Posted 4 weeks ago

“It was smooth and easy and I was guided thru the whole process step by step and everything was made thorough.”

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Posted 4 weeks ago

“I had the greatest experience with Emily helping me make my NOW fiancee engagement ring. It came out so perfect and she loves it so much, she tells me alot that's its perfect and she couldn't believe it captured everything she wanted in one. It was a great experience just making an idea a reality. I've recommend you guys to alot of my friends and told them how much of a good experience I had with you guys and your team and that its totally worth it and they agree and the rings you guys making are astonishing . I dont got the engagement photos yet but we took some ill share. I even got my daughter a necklace to match her moms ring. Im forever grateful and we cannot wait to make the wedding band with you guys and my own as well.thank you from the bottom of My heart.”

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Posted 4 weeks ago

“The ring came out perfect. It was just the unique piece she was expecting. There were never any issues changing the look of the ring, and they were always very helpful and polite. I would recommend this place to anyone looking to get a custom or specialized ring.”

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Posted 4 weeks ago

“Strongly recommend this jeweller. Top quality.”

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Posted 4 weeks ago

“Both the engagement rings and wedding bands were beautiful! I love that they communicated every step of the way to both ensure it was what I wanted and that I could see the progress of the rings. I couldnt be happier with the results!”

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Posted 1 month ago

“I don’t even know where to start. I had been trying to come to an understanding about what my fiancé (she said yes!) likes in a ring. It was a little bit of a dance because I didn’t want to give the whole game away. Of course she knew what I was asking immediately and we started an open conversation about what she values. She sent me several pictures as examples of rings-ideas and concepts that she’s drawn to I started searching around town (Eugene, OR) and online for just the ring, the perfect ring for her. Then I searched the internet. I simply wasn’t able to find any ring that was even close to what I envisioned. I finally found CustomMade. I was just doom scrolling jewelry sites but I swear to the lord above this was the absolute jackpot. I contacted them and went through the process of uploading some photos of rings I knew my fiancé likes. I swear I’m not trying to draw this story out, just highlight how important they have been. My liaison was Emily. I dealt exclusively with her. She was sunny, positive, incredibly responsive, consistent and helpful throughout EVERY STEP. I can’t stress enough how positive and productive the entire experience from start to finish was. The design team immediately came up with ideas based on my explanation of what I envisioned and the pictures I submitted…and they blew me away. They provided initial sketches of possible directions to take and one was obviously the ONE. I was able to exchange ideas over as much time was needed and there was never A HINT of impatience from Emily or the team. It was right when it was RIGHT, and that was all they wanted as well. I can’t stress enough how much I felt seen and heard as a client but also a complete novice. Of course what’s ultimately important is how the ring turned out. The absolute most quality, beautiful and impressive ring is what I saw. I literally cannot believe what. Monumentally good choice I made to go down this unknown pathway of the internet. I know I’m sounding implausibly confident. I highly encourage you to reach out to me so that I can tell you personally how much they changed my life. I got exactly what I set out to get for my soulmate. What else is there? The gems, the bands, the craftsmanship, the experience has been world class. No cap. If you’re not sure how to start or what exactly you’re looking for, or how to achieve your vision, please reach out to CustomMade.”

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Posted 1 month ago

“Very attentive and beautiful execution.”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 4,032 reviews