CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,757 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 8th May 2025

CustomMade.com 5 star review on 2nd May 2025

Tyler Germer

1619

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never use any other store or company for any of my custom jewelry needs. I googled companies to help create the perfect engagement ring and reached out to soo many. CustomMade had such a detailed form that asked so many questions I wasn’t even thinking of! I was contacted in less than 24 hours and my project was started immediately. There was no delays, no lapse in a timely response, and no BS. The CAD designs really allowed me to view exactly what the final product would be. I HIGHLY recommend Custom Made and have no idea why you would even consider using any other company. Thank you CM, my experience was and continues to be truly amazing!!”

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Posted 3 weeks ago

“The staff I worked with were very helpful and knowledgeable. They also were very willing to work with me through the changes that I had and worked well with my timeline of getting things together. I was very nervous coming in to creating a ring but through the time working with them they made the image I had in mind a reality.”

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Posted 3 weeks ago

“CustomMade is amazing. Last year, I lost a en memorandum ring for my older brother who passed in 2020. I was devastated, and hunted high and low for a company who could recreate it from pictures. I finally found CustomMade and they did a perfect job. It’s EXACTLY like the one I lost and I couldn’t be happier. 10/10 would recommend 1000%!”

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Posted 3 weeks ago

“They were friendly, considerate, and explained everything beautifully”

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Posted 3 weeks ago

“It was awesome from the start to finish they were as excited as me. Product is high quality and absolutely stunning”

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Posted 3 weeks ago

“Experience was very good. Easy to communicate, and very quick to respond back and provide updates. Was very flexible and patient with designing engagement ring. Time did not take very long, and process was very clear/simple to follow.”

CustomMade.com 5 star review on 12th April 2025

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Posted 3 weeks ago

“The whole experience was very professionally handled. They made sure I got all the exact details I wanted in the piece. I had never ordered anything so expensive or personal online before, so I felt a little unsure about it at first. My concerns were quickly eliminated with the excellent level of communication with the team. The final product is beautiful, exactly as I wanted. I would not hesitate to order from Custom Made again.”

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Posted 3 weeks ago

“Excellent experiance. Worked with me every step of the way. Were very accommodating, and eager to make it exactly how I wanted it. Will definatly be working with them again.”

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Posted 3 weeks ago

“I can not recommend this company enough. The whole process was smooth and the communication throughout the process was impeccable. It was a pleasure working with Perris designing my dream bridal set. It came out beyond gorgeous and better than we expected. We will be back to order his wedding band when the time comes.”

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Posted 3 weeks ago

“The process from beginning to end was easy and I appreciate the quick turn around on receiving my jewelry. They took my sketches and designed a pair of earrings and a bracelet. I love them! Thank you! The box my jewelry arrived in was pretty as well. I would have preferred to communicate with a live person sometimes vs 100% electronically because I like making the connection with people. That's just my preference and does not limit the 5 stars I gave Custom Made. I had to send the bracelet back to get resized, and that process was fast and easy. I think overall this is a great company to use for your jewelry designs and I would use them again. I'm thinking about a necklace/pendant now. Thank you, Tracy”

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Posted 4 weeks ago

“I had a wonderful experience with Custom Made! They were responsive, kind and just as excited as I was about creating my engagement ring. My rep was patient and understanding as I navigated the creation process. I absolutely love my piece! I would 10/10 recommend anyone interested in high quality, handcrafted/handmade, and great customer service to use Custom Made! Thank you!”

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Posted 4 weeks ago

“They did a ring for me and I am beyond thrilled with the level of customer service and the attention to detail. I asked and they delivered. Thank you and your team. I don’t have a lot of money to your guidance throughout was amazing. Thank you again .”

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Posted 4 weeks ago

“My experience with CustomMade was smooth and rewarding! I felt involved with every step of the process, backed by very helpful members of the CustomMade team who were very quick with their responses and ensured my vision was realized.”

CustomMade.com 5 star review on 9th April 2025

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Posted 4 weeks ago

“Great experience. Everyone was super professional. The pendant came out better than expected. Look forward to our next project.”

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Posted 4 weeks ago

“I was looking for a very specific design for my engagement ring and couldn't find exactly what I wanted and then I came across CustomMade. They made exactly what I had in my head become a reality. They worked with me and and made any changes I asked for, gave me good options and advice about diamonds, and worked within my budget for the overall price. Overall, fantastic experience.”

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Posted 1 month ago

“From start to finish, every member of the team was very helpful, kind, and prompt with their replies. They really worked with me to make sure my ring was exactly as I wanted. When discussing the details I wanted, it was as if I was chatting with a friend, not a business. I highly recommend Custom Made for any of your jewelry needs.”

CustomMade.com 5 star review on 8th April 2025

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Posted 1 month ago

“Very clear and kind communication. Piece turned out exactly like I wanted. Thank you.”

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Posted 1 month ago

“I started my journey a couple months before I knew I was going to ask my(now fiance, she said yes) girlfriend to marry me. I told them what I liked and what she liked and they gave me some very beautiful options. From that point on we honed it down to a beautifuly unique piece, that you won’t find any where else. And she absolutely loves it. Thank you so much custom made, you guys are really making dreams come true. Keep it up”