CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,267 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Custommade has excellent jewelry and makes the perfect jewelry whoever you make it for. They put amazing quality, design and a fair price to the design you choose to make.”

CustomMade.com 5 star review on 10th December 2025

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Posted 1 month ago

“Overall pleased with the finished product... The design phase was excellent, great communication and quick feedback with images to evaluate and adjust as necessary. The production phase was a bit more problematic. Production timelines were not met and communication was not timely, often had to reach out for updates after timelines were missed. The length of production wasn't the issue, but providing unrealistic timelines were... The only other issue was ring sizing. Used the provided ring sizing template, but the finished product was much too tight. While Custom Made offers free resizing, the timeframe provided was 3 to 4 weeks after Custom Made received the ring back. Our local jeweler explained due to the width of the ring, the provided template wasn't an accurate method to determine sizing for signet and wider optioned rings. After resizing, all is good with the ring and I'm pleased with the finished product. In closing, Custom Made created a quality product that I'm happy with, but production unrealistic timelines, lack of communication during the production process and requiring a resizing tarnished the overall experience a bit. I would recommend Custom Made, but be aware of the sizing issue and expect delays. To Custom Made's credit, they did overnight my ring free of charge due to the unexpected delays.”

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Posted 1 month ago

“I had a wonderful experience working with Custom-Made. We work on a ring with a garment centerpiece. They really listened to my vision, kept me updated throughout the process, and delivered exceptional craftsmanship. The garnet is stunning, the design is flawless, and the whole experience felt personal and that they cared about the whole process. I couldn’t be happier with my custom ring and highly recommend their work!”

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Posted 1 month ago

“I had never done business with the company before so I didn’t know what to expect. The process was great from the start. The attention given to my project was incredible and my self-designed product came when promised and it was exactly what I wanted.”

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Posted 1 month ago

“My spouse and I wanted a unique ring to mark our 30 years together, and we engaged CustomMade. From beginning to end my experience was FABULOUS! Every step of the way, there was thorough communication, and attention to detail that made the whole process smooth and worry free. I couldn't of asked for a better project manager (Bridgette), or dreamt of a more perfect outcome. Thank-you!”

CustomMade.com 5 star review on 9th December 2025

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Posted 1 month ago

“I am very happy (and pleasantly surprised, honestly) with my entire experience. The online communication with real human representatives as I was designing my wife's ring and selecting the gemstone gave me so much confidence in my decisions. I did not feel like I was being pressured into any decisions as I sometimes may feel by salespeople at some local franchise jewelers. Once the design phase was complete, production of the ring was much faster than I thought it would be. I don't know why the entire process would take a number of months, but all-in-all it only took a few weeks from the time that I logged onto the website until I received my ring that I had designed from the ground up. Now I have a lot of time to plan out my re-proposal for our vow renewal! My only hesitation was, as it is with any one-of-a-kind custom order, you will not be able to see or hold the item until it is fully paid for. However, I am glad that I put my trust in CustomMade because the finished product and the customer service far exceeded my expectations.”

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Posted 1 month ago

“Absolutely gorgeous and the best idea to go with”

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Posted 1 month ago

“I truly enjoyed working with these amazing team. They helped make my dreams come to life and I couldn't be happier. Compared to other companies they are affordable and the quality it amazing. In person it shines more than the photos. This team is constantly checking in and giving you updates during the ring making process and very well and answer any questions you may have.”

CustomMade.com 5 star review on 8th December 2025

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Posted 1 month ago

“Entire process was flawless. Not the first uniqure piece I have ordered from CustomMade and all have been perfectly prepared. The communication between me and the company was great too. Stilll haven't presented it but, I am certain, it will bring a smile.”

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Posted 1 month ago

“I had an excellent time designing and planning the engagement ring with custom made. My partner loves her ring and it couldn’t feel more special. The process was very fun and couldn’t be easier. Thank you to Katy and everyone else who helped the perfect ring get made !”

CustomMade.com 5 star review on 7th December 2025

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Posted 1 month ago

“Absolutely phenomenal! Excellent craftsmanship and appreciate the help designing the ring”

CustomMade.com 5 star review on 5th December 2025

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Posted 1 month ago

“The ring was lovely and I'm now happily engaged! Highly recommend, they do a wonderful job of making sure all the details are perfect for you and prices are very reasonable :)”

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Posted 1 month ago

“This is the second ring that I ordered from Custom Made and my experience has been extraordinary!🙏❤️”

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Posted 1 month ago

“Please trust that they will fulfill your wish. The ring is beautiful”

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Posted 1 month ago

“Everybody was super kind and pleasant to work with! They took all my requests into account and gave me the perfect ring. It turned out better than I could have imagined!! Love this company and have been reccomending them to all my taken friends for their special days!”

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Posted 1 month ago

“From the Project Manager to the turn around time, my experience with CustomMade for my engagement ring was stress free and very communicative. My concerns and questions were addressed in a timely manner and the ring turned out beautiful. Keep this wonder customer service up and you be a big little company in no time!”

CustomMade.com 5 star review on 30th November 2025

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Posted 1 month ago

“Great team who worked with me every step of the way to turn a work doodle into a full fleged signet ring. One of the most awesome things I've ever purchased and I plan to pass this bad boy down through the years to all my family line. Heirloom level piece thats completely perfect!”

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Posted 1 month ago

“When I started looking for a custom ring, I saw several reviews across multiple social media platforms, so I reached out. Within a week They had the 3D design completed. They worked with me throughout the entire process giving me updates and allowing me to give all the input. I will absolutely come back when it's time to design our next ring.”

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Posted 1 month ago

“The signet ring I ordered is now in my possession. It fits very well and look exactly as I wanted. Even better, I'd say. Team, I can't thank you enough for this exquisite artwork. So thanks again Ty, Dasha, Raquel, Janine and all others involved. I wish I knew your names. You should be proud of yourselfs. I appreciate your dedication, kindness and patience to work smoothly with your clients' demands. This is another form of art. Also I appreciate the wonderful presentation of the ring: boxes, certificates and all. Definitely I'll recommend your services to other potential customers. Keep it up, you're great! T. Frățilă-Felmer.”

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Posted 1 month ago

“My overall experience was fantastic. I got my fiancé her engagement ring and wedding band from CustomMade with the help of Simra. The process was easy, informative, and smooth. Will absolutely use CustomMade again.”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 4,267 reviews