CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,148 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

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“I ran across custom made website when looking to get my wife an anniversary gift. Was slightly hesitant due to never ordering any custom jewelry. Through the entire process of just designing and quoting someone from the project team was constantly in contact with me and it wasn’t automated it was an actual person talking me through the design. Once the design was agreed on, the team building the piece messaged me through the whole process of building it. Once it was complete which was much faster than anticipated, they sent me pictures and videos of the final product. Shipping was even easier they had it to me within three days. All said and done I will be going through them again for more custom jewelry.”

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Posted 1 month ago

“I cannot recommend CustomMade enough! From start to finish, the experience was beyond positive. The team was incredibly kind, communication was plentiful, and the process was completely stress-free. The photos of my ring were stunning and professionally done. The price was significantly lower than brick-and-mortar stores, and the ring was designed exactly how I wanted. Shipping was quick, and the ring even comes with a one-year warranty for the accent stones and a certificate of authenticity for the center stone. On top of all that, it arrived with a little proposal survival package, which was a thoughtful touch I wasn’t expecting and honestly tied the whole process together. Compared to traditional ring shopping, this experience was truly exceptional. I couldn’t be happier and will recommend to anyone shopping for a ring that I know.”

CustomMade.com 5 star review on 9th October 2025

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Posted 1 month ago

“My experience was very good. I had an idea of exactly what I wanted. While i was not able to incorporate obsidian (an honestly uncommon request) the people I worked with were very helpful. Provided pictures and confirmed things with me. Before the first payment of similar ring based on my idea. Price estimates were clear and presented. As I was able to be clear about my ideal ring, getting a mock up and being able to prove it was enjoyable and quick. I was able to get responses in about 24 hours and I was a approve updates and keep the process moving. For me it took about 30 days from first contact to completed plan and delivery. If you are less sure of the jewelry you want or dont keep on top of communication I can imagine it can take much longer. I made two nearly identical rings.”

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Posted 1 month ago

“Working with the custom made team was a breeze and they created a piece I will cherish for decades!”

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Posted 1 month ago

“Easy Process with a Quality Outcome!”

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Posted 1 month ago

“I came to Custom Made with an idea for an engagement ring. I was quickly assigned a project manager, Tinsley, who walked me through every step and made sure I had everything I needed and understood the process. The process was quick and easy, much more so than I anticipated for a custom engagement ring! Custom Made began my project on 8/14/25 and I had my ring by 9/23/25. I cannot say enough good things about Tinsley and Custom Made, they truly brought my vision to life. I have not popped the question yet, but I know when I do my parter is going to be more than happy with the ring. Thank you Tinsley and Custom Made. If I ever need more custom jewelry I will definitely be using Custom Made again!”

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Posted 1 month ago

“I reached out to CustomMade to make a graduation ring. I sent over what I wanted and they created a better rendering of what I sent. Eula was great communicating with me on the whole process. I would trust CustonMade on another piece if needed. Thank you.”

CustomMade.com 5 star review on 7th October 2025

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Posted 1 month ago

“CustomMade has been great to work with going through the process of designing and making something that will be in the family for generations.”

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Posted 1 month ago

“I really cannot offer anything but the best feedback about Custom Made. A year or so ago they made my then-girlfriend's engagement ring. It is a lovely ring, they took the ideas I had and those I'd gleaned from Jessica and helped design a beautiful opal ring. There were some issues with it that needed fixing. But the folks at Custom Made stood by their expressed commitment to quality and customer satisfaction. After a couple back and forths of the ring they made good on that promise. Not a problem with it since and fiance was very happy. Fast forward to late summer of 2025, and we were talking with Custom Made again. This time to create wedding bands on a very short timeline, requiring the rush service. They did a wonderful job on my wife's sapphire wedding bands to complement the engagement. And with mine they really took the time to iterate off my feedback and at every step created very appealing designs. Which, as a person who almost never wore jewellery before, was greatly appreciated. Very happy that I came across this company in the first place. They are very respectable in their commitment to their customers. I wish the company and its staff good fortune and prosperity!”

CustomMade.com 5 star review on 6th October 2025

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Posted 1 month ago

“I'm very pleased with my signet ring. It fits perfectly and look great. The logo looks good”

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Posted 1 month ago

“The experience was amazing and I will come back in a few years for my next project”

CustomMade.com 5 star review on 5th October 2025

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Posted 1 month ago

“Both my engagement ring and wedding band turned out perfect, any questions I had were answered in depth, things were done on my time and I could make all the payments when I was able to!”

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Posted 1 month ago

“My experience was incredible. I knew I wanted to make a custom ring for my fiancée, and just kind of stumbled upon custommade. I sure am glad I did. They were so responsive and quick. Even when I changed a few things, the changes were done in a timely manner. The final product is absolutely gorgeous. I would recommend 10 out of 10 times.”

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Posted 1 month ago

“The team at custom made did an amazing job bringing my ideas to life. They offered multiple designs and all of them were so amazing they left me stumped on which one to pick lol… The process was really easy and they asked along every step if I was satisfied or wanted to make changes. The fact that they worked with my budget to make it as affordable as possible was really helpful as well. Turnaround was quick and they delivered a beautiful ring that i can’t wait to give to my significant other.”

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Posted 1 month ago

“Great service! The team responds quickly and they bring you through every step of the process so that you can get exactly what you're looking for. The designers are talented and creative. I gave them a few ideas and they brought it all together beautifully for me. I am very pleased with the final result. Reasonable prices, great customer service, and fast turnaround times. All around great company.”

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Posted 1 month ago

“I was disappointed.”

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Posted 1 month ago

“Great it came out great and is one of a kind”

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Posted 1 month ago

“I had an incredible experience with the engagement ring I got! They were super clear and communicative when creating the design, and the ring was delivered almost a full month ahead of schedule!! The ring is so gorgeous my fiancée immediately asked if I had already left a five star review or if she should go do it herself lol”

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Posted 1 month ago

“This is my second time using CustomMade, and the process continues to be amazing and easy. The first time I used Custommade was for my graduation ring; now I used it to create my husband's dream wedding band. I was so happy with the result, and my husband was so happy with his ring!”

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Posted 1 month ago

“Very satisfied and happy with the end results. Always communicating and keeping updates thank you custom made :)”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 4,148 reviews