CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,039 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had such a seamless and enjoyable experience working with Stephanie to design my ring. Every step was enjoyable and incredibly easy, especially for someone with no jewelry experience. The ring arrived exactly when they said it would, and the final product was absolutely perfect!”

Helpful Report

Posted 3 weeks ago

“Hello, My ring is a little too small. It's difficult to take off. Can you make an adjustment? Thank you.”

Helpful Report

Posted 3 weeks ago

“Great communication and great final product!!”

Helpful Report

Posted 3 weeks ago

“Truly one of the best customer service experiences I have ever had- I truly cannot say enough great things about Custom Made. I wanted to design a custom ring for my (now) wife, but brick and mortar stores charge insane rates for custom made jewelry. I was extremely hesitant to go through such an important and costly process completely online, but I am so glad that I did. The guidance and kindness from the Custom Made team was greatly appreciated, as the entire design process took roughly 6 months. About halfway through we had to restart the entire design from scratch due to my wife’s shifting preferences, but they seemed completely unbothered that I had wasted 2-3 months of their time. I found the center stone for the ring through another retailer, and they matched the price I had found. Once the ring was complete, it was only $10 off of my original budget goal, and they also offered to expand the time window I had to request edits free of charge (due to my proposal timeline). Truly an excellent company and an excellent team. As I said earlier I was skeptical on spending so much money through an online retailer, so once I received the ring I took it to two different brick and mortar jewelry retailers to have them verify the authenticity of the materials and check the craftsmanship. Everything was authentic and good to go, and one of the retailers went out of their way to say it was an extremely well made ring. I seriously cannot recommend them enough!”

CustomMade.com 5 star review on 26th August 2025

Helpful Report

Posted 3 weeks ago

“Verry good service helped me alot would buy from again”

Helpful Report

Posted 3 weeks ago

“I never thought in a million years, I would be able to pull this off without spending hours in a jewelry store. Instead I happened to stumble upon something I didn't even THINK was legit. Upon communicating and talking with the team more and more. They held their professionalism and gently walked me through this nervous wracking experience. The team I worked with made it fun to get creative, was very understanding of all my tweaks in details, and was very informative whenever I had a question about the process. Once I received the ring, I was greeted by a very fast delivery man with a big box. I thought to myself, a big box? That's weird. I opened it up and began to tear up. They had built a kit for me to propose. There was little things I didnt even think of like breath mints, to a little cheat sheet card so I don't stumble on my words when the moment comes. Not only did they bring my ideas to life for a unique and drop dead gorgeous ring for my girlfriend, hope to be fiancé. But they provided little things for me to make this process easier and smoother for me. The team I worked with really went above and beyond. I'll forever recommend Custommade to my peers. If I need anything in the future, I know I'll be taken care of!”

CustomMade.com 5 star review on 24th August 2025

Helpful Report

Posted 3 weeks ago

“I recently ordered a ring from Custom Made, and I couldn’t be happier with the entire experience. From start to finish, their customer service was absolutely outstanding. The team kept me updated throughout the process—confirming my order, sending progress updates, and making sure the sizing and design were exactly right. They were quick to respond to my questions and went above and beyond to make me feel confident about my purchase. When the ring arrived, it was even more beautiful than I imagined. The craftsmanship is flawless, and it was packaged so thoughtfully, with care and attention to detail that really shows how much pride they take in their work.”

Helpful Report

Posted 3 weeks ago

“My journey searching for the right ring was difficult, as someone who loves details, care, and uniqueness it was difficult to find what I wanted. I searched for months, only finding small pieces of what I wanted. I wasn’t sure of an online custom site, and I’m very particular about where I shop from. But, I decided to take a risk, and I am glad I did! It was worth it 100 percent. Not only did they help me find a perfect ring in my price range, but every detail of what I wanted was brought to life by the professionals at custom. I do plan on coming back in the future! And I recommend anyone that wants a perfect ring for their partner (or other accessories) should come here.”

Helpful Report

Posted 3 weeks ago

“I loved the experience from the ring design. The perfectly polite and very helpful customer service people.”

Helpful Report

Posted 3 weeks ago

“Satisfied with the final product. Great collaboration with the expert assigned to me. I'm very happy with the whole process.”

Helpful Report

Posted 3 weeks ago

“Very satisfied. Customer service and support during whole process was strong and output meets my expectations! This is 2nd custom jewellery I ordered with you!”

CustomMade.com 5 star review on 22nd August 2025

Helpful Report

Posted 3 weeks ago

“The team I had was great, they really helped me get my vision to come to life. We worked on ways to get what I was wanting to give me the perfect ring. They were super communicative throughout the process and ensured that I was well informed. In the end we did end up going a smidge over budget but for what I was wanting I’m so happy with it”

Helpful Report

Posted 3 weeks ago

“I had no idea that googling “customer engagement rings” would have changed my life forever. What started as a question and a simple idea ended with the most beautiful engagement ring for my partner. I worked closely with Emily and she answered every question, relayed any changes to the artists, and shared in my excitement throughout the entire process. When my ring had shipped, I was expecting a small box. Instead, I received an entire proposal package!! Everything in this box is perfectly designed to make the most important moment of our lives unforgettable. And the ring. Is. Perfect. The pictures don’t do it justice. I couldn’t have picked this ring in a jewelry store. It is the most beautiful symbol of our love and commitment to each other. I have nothing but wonderful things to say about CustomMade. I haven’t proposed yet, but when I do, I will be sending pictures to Emily, and hopefully I can be the official spokesperson for this company! LOL.”

CustomMade.com 5 star review on 21st August 2025

Helpful Report

Posted 4 weeks ago

“I’ve gone to custommade for two projects now - a custom engagement ring and wedding band. My (now) wife is particular on how she wants her jewelry to look. I shared some photos, went back and forth with the team with even the most minuscule changes until we got it exactly how she wanted it, and the final piece looked even better than she could have imagined. The team is communicative even when I’m stressed about getting the project done within a deadline. They are always friendly, and they truly don’t stop until the project is to your liking. Some of the best customer service I’ve ever experienced, and the custom rings sit proudly on my wife’s finger every day now.”

Helpful Report

Posted 4 weeks ago

“I was extremely skeptical at first when it came to working with an online company for designing the perfect engagement ring for my partner. However, everyone that I worked with through the process was extremely helpful in getting me what I wanted. The two reps I worked with were very good about translating the ideas I had into tangible designs and also giving suggestions for design aspects that I wasn’t sure on! Anytime I disliked something or wanted to change something during the design process the team was super receptive and asked lots of questions to ensure I was getting what I was looking for. I think many of the bad reviews that I saw may have just had issues describing what they wanted to their designers because I normally got exactly what I was looking for as long as I was descriptive. Another thing I was skeptical about was the quality of the product but I was VERY happily surprised when I received the ring in the mail and saw how truly beautiful it was. They sent me photos prior to shipping the product out to me and when I had a question about something that looked off in one of the photos I received a beautiful follow up video of the ring to ensure that everything looked how I wanted it to. The ring itself is gorgeous and exactly what I was looking for. My opinion on the whole process that as long as you are open, honest, and not afraid to tell them what you dislike and like about the designs you will end up with the exact design you are imagining in your head. Shipping process was also really great! I was not able to receive the ring at my home for a few reasons - one being that I would be working during normal delivery hours and that I live with my spouse would I am proposing to and am trying to keep the details of the proposal as under wraps as possible. They were super helpful with answering my questions about the options of where I could ship the ring. I decided in the end to have it shipped to the UPS store but overall the shipping process was smooth and very quick. Only 3 business days! My overall experience with custommade was, honestly, super pleasant and I came out of the whole thing with a beautiful engagement ring. I can’t wait to come back to them after my proposal (where she hopefully says yes) to also design our custom wedding bands.”

Helpful Report

Posted 4 weeks ago

“Loved every minute of this experience! Took an idea and turned it into a reality. Allowed me full creative control and didn’t hesitate to adjust on things I asked for before production. Very wonderful service and incredibly pleased with the finished product! My Fiancé is ecstatic as well ;) Thank you guys!”

Helpful Report

Posted 4 weeks ago

“That took all of my ideas and made them real for the ring my now fiancé wanted. They are really easy to work with and make great quality rings and at a fast pace.”

CustomMade.com 5 star review on 20th August 2025

Helpful Report

Posted 4 weeks ago

“I worked with Emily to come up with the perfect replacement for my original engagement ring. I provided a couple of pictures with different design elements that I liked, and the team was able to create exactly what I had in mind. I’m definitely loving my new ring!”

CustomMade.com 5 star review on 19th August 2025

Helpful Report

Posted 4 weeks ago

“Everything about custommade has been exceptional. The experience I had with them was incredible. The ring we designed was breathtaking. I highly recommend custommade!”

Helpful Report

Posted 1 month ago

“The ring is stunning, thanks so much CustomMade team! It looks even better than the renders! I really appreciate the hard work, and the help of everyone in the team throughout the process. The whole experience was really informative and easy and even felt a bit fun and gamified in the platform. The in person ring is beautiful, and my fiance loves it. Highly recommend!”

CustomMade.com 5 star review on 17th August 2025

Helpful Report

Posted 1 month ago

CustomMade.com is rated 5.0 based on 4,039 reviews