CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,667 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 4th July 2026

Austin Strickland

CustomMade Jewelers 5 star review on 3rd July 2026

Jennifer Corley

CustomMade Jewelers 5 star review on 1st July 2026

Laura Rivera

Tony Dennis

1748

Anonymous

Anonymous // 01/01/2019

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“I am writing this review to share my disappointing experience with CustomMade Jewelers. While I initially liked the concept of custom jewelry design, the actual process and business model left much to be desired. Throughout the process, I felt significant pressure to make quick decisions rather than feeling guided through a thoughtful design experience. I was pushed to have the ring sent despite clearly expressing that I was not satisfied with the results. Furthermore, I felt misled regarding the size and quality of the final piece compared to the initial drawings and mockups I was shown. To make matters worse, I was told that any changes to correct these issues would come at an extra cost. Ultimately, my experience with the "project manager" felt less like working with a professional jeweler and more like dealing with a commissioned salesman at a car dealership—where the primary goal was simply to close the sale at any cost. By the time I realized this, it was too late. While I did receive a nice ring in the mail, it was nowhere near the quality or beauty of what was presented to me in the original concepts and digital mockups. I cannot recommend this service if you are looking for a genuine, customer-focused design experience.”

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Posted 5 days ago

“I designed an engagement and wedding ring set with CustomMade, and they were a wonderful company to work with through all steps of the process. I will always recommend them for any jewelry needs and will be working with them in the future. Sarah was the project manager that I worked with and she was super helpful. Every step of the way, she was informative and supportive, providing me with all the help I could need. As someone who has never shopped for jewelry like this before, Sarah was great at providing me with example photos and general information about all the possible metals and stones to ensure I could make the most informed choice. I was a little scared of ensuring the ring would get to me in time for the proposal, and Sarah did a wonderful job coordinating with her team to guarantee that I would receive my package in time. My fiancee is over the moon about her ring and our engagement photographer loved the ring so much she is using our photos on the background of her website. I have no complaints on the whole process working with CustomMade and I look forward to working with them in the future!”

CustomMade Jewelers 5 star review on 29th June 2026

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Posted 6 days ago

“Fantastic customer service. Even when my main associate was out of office, someone stepped in and were aware of what the conversation was up to a certain point. The ring turned out better than I could have ever imagined. I get stunned every time I see it, and I am the one that ordered it haha. Truly, thank you Eloisa and Custom Made. 10/10”

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Posted 6 days ago

“I loved getting to talk with someone to make the ring, it felt a lot more personal than buying from a big business. The ring was a lot. heaped than most places and I’m so happy I was able to customize it the way that my fiancé wanted!”

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Posted 6 days ago

“From start to finish, working with CustomMade was amazing! I’ve never had custom jewelry made before this, so I didn’t know what to expect. What I found was a company that went above and beyond to make my design a reality. They were professional, timely, and the final product was exactly what I wanted. I can’t wait for my anniversary so I can give this ring to my wife. I highly recommend CustomMade. They’re the real deal!”

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Posted 6 days ago

“Everyone was so responsive, understood my vision better than I did, and the quality of the ring is impeccable!”

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Posted 6 days ago

“This experience was honestly flawless. Even before I committed to the design, discussing the concept and receiving the sketches, I was made to feel like my project was an absolute priority. I never felt like corners were cut and there was never any sense of being lost. I was very well informed at every stage. Everyone involved was very professional and accommodating. At the beginning, I sent the concept on a whim because as I shopped around, I didn't find any ring that felt like "it's the one." The speed of communication and attention to detail is what ultimately persuaded me to see this ring project to the end. My now fiancé said yes and she's absolutely in love with the ring. I honestly cannot recommend CustomMade enough!”

CustomMade Jewelers 5 star review on 28th June 2026

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Posted 6 days ago

“I was so happy with the custom signet ring Custom Made created for me. Everything I asked for, they did perfectly. The digital renderings they made before hand gave me a clear picture of what it was going to look like and the ring looked exactly like the renderings. I was actually surprised at how perfectly it matched what I imagined. Thank you Custom Made. I have been showing the ring off to everyone.”

CustomMade Jewelers 5 star review on 27th June 2026

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Posted 1 week ago

“They were great start to finish. All it took was sending them a reference photo and they took it from there to make a beautiful final product.”

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Posted 1 week ago

“Absolutely stunning!!! and exactly what i asked for!”

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Posted 1 week ago

“CustomMade did a wonderful job with designing my soon-to-be fiancé's engagement ring. They were with me along every step of the way and captured our vision in an incredible way. I cannot recommend CustomMade enough!”

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Posted 1 week ago

“Extremely professional, excellent service, it really felt like they valued my time, the people are so nice and respectful it really does make you feel like your important to them, overall 100/100”

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Posted 1 week ago

“It was a dream process from the beginning. Jamie and the whole team made myself and my fiancee feel so comfortable and answered all our questions. We didn't have an exact vision of what we wanted but somehow the ring we got was exactly what we were looking for! Can't recommend them enough from beginning to end! The packaging the ring also came in makes everything so special as well. Will be going to them for any other future projects!”

CustomMade Jewelers 5 star review on 26th June 2026

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Posted 1 week ago

“I had an incredible experience with CustomMade from start to finish. My husband and I wanted to upgrade my original wedding ring set, and through Customemade, we created something that truly reflected our story, so finding a company that would listen to our vision was incredibly important. Karen, my project manager, was wonderful to work with. She was patient throughout the design process, answered all of my questions, and helped me explore creative options that fit within my budget without compromising the overall vision. The communication was excellent, and I always felt informed and supported. When my ring arrived, it exceeded every expectation—it is even more beautiful than I imagined. The craftsmanship is exceptional, and knowing it's a one-of-a-kind piece makes it even more special. If you're considering a custom piece of jewelry, I highly recommend CustomMade. They made what could have been an overwhelming process feel exciting, collaborative, and truly memorable.”

CustomMade Jewelers 5 star review on 25th June 2026

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Posted 1 week ago

“This is my third custom jewelry purchase from Custom Made, and once again they have exceeded my expectations. My first project was a custom engagement ring and wedding band, and I was so impressed with the experience and the final result that I’ve continued working with them to create additional pieces that complement and build on the original design. What I appreciate most is how involved I get to be throughout the entire process. They take my ideas and turn them into sketches and detailed 3D renderings, allowing me to see the design come to life and make adjustments along the way. The team is knowledgeable, responsive, and genuinely committed to creating something special. The quality and craftsmanship of every piece I’ve received have been outstanding. Each new addition fits beautifully with the others while still being unique on its own. In fact, I’m already working with them on another piece because the experience has been that good. If you’re looking for truly custom jewelry and want to be part of the creative process from concept to completion, I highly recommend Custom Made. They consistently deliver exceptional results, and I look forward to many more projects with them in the future.”

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Posted 1 week ago

“Loved the experience! Everything from the game planning, the quick change around, the delivery. I was afraid that my gf wouldve saw the box come in since the mailman delivered to the door but luckily it was pretty discreet. Had the chance to open the box and the presentation was the great kick start to a proposal. Haven't gotten the chance to ask her yet but thank you for helping me making this super painless!”

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Posted 1 week ago

“I had the best experience ever with CustomMade!! They were so helpful and my project manager was able to answer every question I had! Very easy process and I was able to get a ring that no one else had! I will be coming back to do my wedding bands!! Thank you CustomMade!!”

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Posted 1 week ago

“Our specialist Lexi was awesome with everything to do with designing making and shipping the ring. She always had prompt clear communication, even with timezone differences. I would recommend anyone wanting a unique ring to have a look at custommade.”

CustomMade Jewelers 5 star review on 24th June 2026

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Posted 1 week ago

“I loved the communication and accessibility through designing the ring. We created two wedding rings and my engagement ring and they were always willing to listen to our feedback.”

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Posted 1 week ago

“I had an outstanding experience with Custom Made Jewelry! I recently ordered a custom ring, and I couldn't be happier with how it turned out. The craftsmanship and attention to detail exceeded my expectations, and the final product was absolutely beautiful. What truly set this experience apart was the incredible customer service. Communication was always prompt, professional, and helpful throughout the entire process. Any questions I had were answered quickly, and I always felt informed and supported. The turnaround time for both communication and delivery was impressively fast. I highly recommend Custom Made Jewelry to anyone looking for a high-quality custom piece and exceptional customer service. I will definitely be a returning customer!”

CustomMade Jewelers 5 star review on 23rd June 2026

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 4,667 reviews