CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,870 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,870 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th June 2025

1676

Anonymous

Anonymous // 01/01/2019

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“This has been one of the best online customer service experiences I've ever had. The communication, patience, and attention to detail these lovely people displayed were outstanding. We ended up with a truly bespoke ring which we will cherish forever. I highly recommend and will be back (hopefully) soon!”

CustomMade.com 5 star review on 21st June 2025

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Posted 1 week ago

“From the beginning to the end of my custom necklace/pendant project, I was very satisfied with the level of customer care and service provided. Custommade was able to take the photos and ideas that I gave them to create a design that looked exactly what I imagined for my necklace, and then made it a reality. The only thing that could have been better was the final photos they sent of the finished product. I feel like the professional photos they took did not capture how good the final piece actually looked. The pendant looked a little dull or like it had a matte finish in the photo, but on arrival it looked very shiny and polished like it did in the 3D models, which was a huge relief since I paid for it to look that way. I am very pleased with the final product and would recommend Custommade to anyone looking to create a one of a kind piece with good customer service. Thank you Custommade!”

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Posted 1 week ago

“Always a pleasant experience dealing with the team at CustomMade. I've had 3 pieces made through them, and they've always delivered a quality product at a reasonable price. I've never been left in the dark about progress, as someone always reaches out to let you know that status and timeline of your piece.”

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Posted 1 week ago

“I have nothing but good things to say about custom made. They are super easy to work with, really cooperative, they really show you that they care about the projects that they are working with you on, 20/10 service. Best of all, they work on your timeline, and they are super flexible according to your budget. I'm usually super skeptical about working with people online, but custom made is the real deal. Best of all, their work is top notch quality. My fiancé was super happy with the ring. It really made our engagement all the more special. Thank you, Custom Made!”

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Posted 1 week ago

“I had CustomMade make the engagement ring and our wedding bands, and they did such a good job understanding what we wanted while working within our budget! A great example of customer service is when I loved the ring initially, but decided a bigger, shinier diamond would be a better finishing touch. They placed me with a wonderful diamond and remade the whole ring to better fit the new piece. I've plugged CustomMade to multiple friends since and have appreciated their efforts to ensure we are totally happy with the projects!”

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Posted 1 week ago

“Working with this company was nothing but pleasant. There was never any loss of communcation and both the designers and my personal consultant for my design were nothing short of extremely professional. After simply giving them an inspiration, a quick render of my own, and some colours (gems/metal) I was immediately amazed by how fast and well they turned my admitadely terrible render into what I hoped the ring could look like all along! Could not recommend them enough!”

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Posted 2 weeks ago

“The ease of the process and building of trust in good communication lead me to go through CustomMade for the perfect ring. The ring was beyond my hopes and she LOVED it!! Thank you CustomMade for your service and attention to details!”

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Posted 2 weeks ago

“Everyone was wonderful and helped me get the vision for his ring into a physical item. Everyone was incredibly kind and worked at a pace that suited me. I absolutely would go through custom-made again for another ring - hopefully this time wedding bands - but still haven't popped the question!”

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Posted 2 weeks ago

“Absolutely amazing work!! I sent in ideas of what I wanted, and they went above and beyond. The design was everything that I wanted. Communication was amazing, every question I had was answered in a timely manner with a complete explanation. 100/10 recommend!! They can make literally any and everything!”

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Posted 2 weeks ago

“I had a really great time working with custom made to get my husbands wedding band remade. He lost the original one we got married with and our anniversary is coming up so I wanted to have it remade for him. It turned out perfectly and custom made was so easy to work with.”

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Posted 2 weeks ago

“Emily assisted me and creating the perfect ring for my lady and she was extremely helpful and offered great customer service.”

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Posted 2 weeks ago

“GREAT experience! Samantha was so great to work with. They really bring your vision to life and are very responsive and kind every step of the way. I was hesitant to try this company, but i’m really glad I did. Now I have a unique ring that’s exactly what I wanted.”

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Posted 2 weeks ago

“I had a fantastic experience working with CustomMade. The rep I worked with was friendly and insightful, and worked to make sure all of my tweaks and ideas for my fiancée's ring were exactly what I was looking for. They took my fiancée's Pinterest as inspiration, in addition to some of the information I gave them, and came up with two fantastic base drawings that we worked off of. Everything was also worked according to my budget! I often see my fiancée staring at her ring, and she loves every bit of it. You've gained an advocate from me!”

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Posted 2 weeks ago

“I have used custommade twice now - the first time to create the most amazing bespoke engagement ring, which my fiancé absolutely fell in love with, the process was amazingly simple, supportive and the whole team made me feel at ease from start to finish and then again to produce a matching wedding band to complement the engagement ring. I reside in the UK therefore the idea of sourcing the most important purchase of my life (aside from a house) so far from across the Atlantic could have been daunting but the team went above and beyond for me, even delaying shipping to accommodate my requests. You are listened to throughout the design process, nothing is an inconvenience, the design process is easy to follow, you are talked through every step of the journey, the investment casting process of production is quick considering every item is bespoke and the final outcome is flawless. My partner has been wearing her engagement ring for 4 years now and simply will not take it off. I haven’t received the second piece yet, at my request I had it shipped to a family member as a surprise for my partner on our wedding day but have received feedback that it is perfect! I could not recommend CustomMade enough if you are looking to create something that literally no one else on the planet has.”

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Posted 2 weeks ago

“The ring Custommade created for me and my fiancée is absolutely perfect. Throughout the whole planning process, custommade was responsive to my questions and comments and the ring they helped me design is so genuinely perfect. I never thought I would find a perfect engagement ring but I’m so glad i connected with Custommade!”

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Posted 2 weeks ago

“They worked with me through every little hiccup I had going on in life, and was extremely patient through the whole process.”

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Posted 2 weeks ago

“Staff is very professional and product is also great.”

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Posted 2 weeks ago

“Both rings came out beautifully! The whole team was timely and the frequent communication made the whole process run smoothly. I am so lucky to have found CustomMade and would highly recommend!”

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Posted 2 weeks ago

“CustomMade was the best decision for getting a ring completing my DBA. Everyone was very patient with me; I changed my vision a couple of times and was very particular about what I wanted for my ring. It was a pleasant experience, the communication was excellent, and the ring was worth every penny! Pictures honestly do not give it justice to how beautiful this ring is. I ended up getting a 14-karat rose gold princess cut ring with diamonds on the sides and my birthstone in the middle. They mailed me a ring sizer for accuracy; however, the six was too big, and the 5.5 was a little snug. The company made it a 5.75, and it fits perfectly. It also comes with a certificate of authenticity, lifetime warranty, itemized receipt, and accent stone warranty paperwork! I have no complaints here! You won't be disappointed if you choose Custom Made. By the way, I'm not one to write reviews, but this company really deserves high praise!”

CustomMade.com 5 star review on 12th June 2025

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Posted 2 weeks ago

“I've created a wedding band and a 40th birthday pendant with CustomMade. They are incredible at realizing your vision. With the wedding band, I had ideas, but no solid idea of what I wanted. We went through a couple of renderings until we got it perfect. With the pendant, they knocked it out of the park, first time. Definitely planning to use again for any custom jewelry pieces!”

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Posted 2 weeks ago

CustomMade.com is rated 5.0 based on 3,870 reviews