CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,032 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,032 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 16th September 2025

Griffin Welch

CustomMade.com 5 star review on 15th September 2025

Phillip Silvey

CustomMade.com 5 star review on 11th September 2025

Eirini Ka

Jake Heil

1707

Anonymous

Anonymous // 01/01/2019

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“Excellent service and a beautiful ring”

CustomMade.com 5 star review on 7th September 2025

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Posted 1 week ago

“Great experience from start to finish. Could not have imagined Doug this process without them. They took the stress level away! I recommend them highly!”

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Posted 1 week ago

“CustomMade is an amazing company they put so much work and effort into making my ring perfect, whatever question i would ask they answered almost right away and helped me with any confusion, i would 100% recommend”

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Posted 1 week ago

“My experience with CustomMade far exceeded anything I could have expected from an online custom jeweler. I set out to find the perfect engagement ring for my fiancée, and I can confidently say you don’t need to look any further than CustomMade. To start, I should mention that before beginning the ring shopping process, I knew almost nothing about the many customization options: stone cuts, settings, diamond quality, and more. Thankfully, the CustomMade website features helpful visuals and guides that walk you through all the options. It allows you to start with just a rough idea, and from there, their process helps bring your vision to life. In my mind, what truly set CustomMade apart was the outstanding communication from their team. Every representative I interacted with was professional, kind, and highly responsive. They provided detailed sketches, CAD renderings, and made revisions without hesitation whenever I requested changes. I often received same-day responses with updates or next steps, which kept me feeling confident and informed throughout the entire process. Another major highlight was their transparency around budgeting. Before any design work begins, you set your budget, which eliminates any uncertainty about cost. They offer many affordable options, like lab-grown diamonds for example, and have great policies around ring security. Even the packaging the ring arrived in was impressive and thoughtfully done. In short, I could go on and on about how much I enjoyed working with the wonderful people at CustomMade. I’ve already recommended them to friends, and I’ll continue to do so. They are professional, communicative, and genuinely passionate about what they do. It felt like they truly cared about crafting the perfect ring for my fiancée and took pride in every detail. And most importantly, the ring itself is stunning. Durable, beautiful, and exactly what I envisioned. No gimmicks here folks, just top-quality craftsmanship. If you want your significant other to be absolutely floored, go with CustomMade. I went to some ring stores before using CustomMade, and I can only state that CustomMade was just simply better. I highly recommend this website.”

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Posted 1 week ago

“I couldn’t have asked for a better experience! The people I’ve worked with through CustomMade have been incredibly professional, collaborative, flexible, and understanding. They really worked hard to capture my vision and kept process very reasonable for a product I’m very happy with! I couldn’t find anywhere else that could grant me the beautiful, floral, topaz-based ring that suited my partner perfectly. (:”

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Posted 1 week ago

“The quality of the ring is superb, my only gripe is that there is no e-transfer option. It would have made things easier. My fiance loves the ring and I'm 100% happy with it.”

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Posted 1 week ago

“Thoroughly enjoyed my time working with my team. They were very kind and helpful. I was kept up to date as my project progressed during the phases. I get compliments on my memorial necklace constantly. So incredibly pleased that I worked with them! Will absolutely do it again, when the time comes!”

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Posted 1 week ago

“My experience with CustomMade was nothing short of fantastic. My project manager and her team were responsive and helpful in creating my fiancé and I’s dream engagement ring. Not to mention they helped keep pricing down as to not break the bank for an exceptional and beautiful one of a kind ring.”

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Posted 1 week ago

“I love them I’m already on my third ring. Thinking of a design for my fourth and they’re so patient professional and thorough. It’s much better than a jewelry store and it holds more sentimental value”

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Posted 1 week ago

“My experience with Custom Made has been incredible from start to finish! I worked with Samantha who was responsive and helped me along the journey of creating the perfect engagement ring for my partner. As a person in a queer relationship, it is hard to find an engagement for a woman that is not too feminine or too masculine. Custom Made helped me design the most perfect, unique, and special ring that met all my expectations and was within my budget. They were able to meet my timeframes and made several adjustments along the way to ensure my vision for this ring stayed true to what I wanted!”

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Posted 1 week ago

“My experience was exceptional. Thr ring i purchased and helped design was for our 25th wedding anniversary. I was very impressed from the get go with the different ring sketches provided off of my initial descriptions of what I wanted. Throughout the entire process I never felt rushed or pressured in any way shape or form. I always felt like my satisfaction was a priority. The outcome was perfect! Not only was the ring just what had wanted, it had much more impact and meaning for my wife knowing it was custom made for her from me!”

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Posted 1 week ago

“Very fast production the ring came in ahead of schedule. Design team we very great and easy to work with. Super happy with the outcome and quality.”

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Posted 1 week ago

“I was really impressed with how flexible the team was. They clearly state that they're willing to make any requested changes prior to production, and they follow through on that. They were very transparent about costs and worked with me to find affordable but high-quality materials. They warned me of possible difficulties with my design, like trouble resizing a complex band. They gave me time estimates and usually beat those estimates. The whole way through, I was very impressed, and they did a fantastic job on the ring itself. Thank you for helping me design the ring that my fiancee now wears proudly every day.”

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Posted 1 week ago

“Everything was perfect. I was able spend exactly what I wanted to and got the exact design i had imagined. The whole process moved along quicker than expected but it was perfect.”

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Posted 1 week ago

“I wanted a piece that was very delicate and seemingly difficult to get done especially if it wasn’t in person but custom made and their team are amazing and made it seem effortless to get the job done, and sure enough I have my perfect ring just as I imagined. They are easy to communicate with and what I love most is that they get it done on time and they help with advice too”

CustomMade.com 5 star review on 4th September 2025

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Posted 1 week ago

“Was absolutely wonderful great customer service always friendly Ring came quickly Possibly over priced (not extremely knowledgeable on gem prices”

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Posted 1 week ago

“I just received my two custom made necklaces and I am beyond thrilled! From the very beginning, they brought my vision to life with such care and attention to detail. The quality is absolutely beautiful - you can truly see the craftsmanship in every inch. And to top it off, the turnaround time was incredibly fast for custom pieces! I’m genuinely so impressed. I would recommend them over and over again without hesitation. Thank you for creating something so meaningful and stunning!”

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Posted 1 week ago

“The crew that helped me for a year to get this ring made and designed were absolutely awesome they were super helpful and supportive.”

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Posted 1 week ago

“The team was very diligent, and highly communicative. The team truly understands the vision and wants the best results. There were many positives I loved, and I had one critique. During the design phase, there were many times where I had to repeat myself because each time there was a revision they would leave off some of the design from the previous revision.”

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Posted 2 weeks ago

“The whole experience, from start to finish, was perfect! I was lead through each stage of development, never feeling rushed and always retaining creative decision making. I will be telling everyone about CustomMade - they understand the importance of the project and provide an heirloom worthy product that I am honored to present to my loved one.”

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Posted 2 weeks ago

CustomMade.com is rated 5.0 based on 4,032 reviews