CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,680 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 11th July 2026

Karen Sabasteanski

CustomMade Jewelers 5 star review on 10th July 2026

1756

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not only am I satisfied with the whole process that i went through to make such a beautiful ring im also happy with how much overall help i received in the making of the ring. They understood the whole concept i was trying to achieve and made getting my dream ring for my dream girl possible.”

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Posted 1 week ago

“Great work. Thank you.”

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Posted 1 week ago

“The process was very simple, and they had excellent response times, plus she said yes !!!”

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Posted 1 week ago

“When I could not select the ring I wanted from the jeweler that was working with my university, I immediately reached out to custom-made and shared a picture with them of the ring I was hoping for. The sales associate with very kind and communicative with me each step of the way. The design came out to be exactly what I was looking for. I love it!”

CustomMade Jewelers 5 star review on 1st July 2026

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Posted 1 week ago

“This was my third purchase with CustomMade, all for custom charms of places we recently traveled to, as a gift for my wife. This recent charm was of the cruise ship/yacht that we recently traveled on to Alaska. I sent several pictures of the yacht, and with a little back and forth with my CustoMade customer representative, I had an amazing rendition of the ship, even with the name engraved on the bottom. As with my first two custom charms, both 3D renditions of small islands in the Caribbean that we traveled to, the charms not only came out extremely accurate, with the finest of details, but also the experience dealing with CM was a pleasure. Their communication is outstanding, timely, professional, and courteous. Truly a great company to deal with, and I will certainly be a customer in the future. I can't recommend them enough. Thanks CM!”

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Posted 1 week ago

“The ring is perfect, unique, and my now fiancée loved it! Communication was easy and consistent from start to finish, the design process was simple to follow, the quality of them gemstone was fantastic, the ring shipped on a great timeline, and we even both enjoyed the excellent packaging the ring was sent in! The value of this piece was incredible, and I would recommend CustomMade to anyone who is interested in getting an engagement ring, even if they like what they see in a store.”

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Posted 1 week ago

“Vanessa the Project Manager was fantastic. Very attentive to my concerns and every detail throughout the entire design process. The design and production team executed their roles flawlessly as the ring turned out exactly as I imagined. I haven't proposed yet but I am sure she will love it!”

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Posted 1 week ago

“They stayed in constant contact and updated me everytime the ring was moved and worked on. They stayed very professional and helped me make decisions on what would work best. Like what metal would last up to everyday wear and tear”

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Posted 1 week ago

“They were amazing. Super patient in getting my design right. Always helpful. My rings came out perfect.”

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Posted 1 week ago

“The support through the process of designing the piece to actually receiving the piece was made very easy and professional. The final result was exactly what I wanted. Would definitely recommend to others thinking about designing a piece.”

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Posted 1 week ago

“The experience with CustomMade was amazing. My fiancé loved her ring and the whole process was great. Lexi was a great project manager who was patient and understood where I was coming from when I had any adjustments. Overall the process was great and I couldn’t have asked for a better experience.”

CustomMade Jewelers 5 star review on 30th June 2026

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Posted 1 week ago

“CustomMade helped me create my own unique family crest, combining the Scottish heritage of both my wife's family and my parents' ...the design process was responsive and prompt and the renderings were surprisingly detailed and made even better by suggestions by the knowledgeable staff......and the final delivered family crest ring is outstanding in both quality and beauty. I wear the ring everyday. We are now making rings for our family members. CustomMade has helped us create and leave a lasting legacy & memory for our three sons and our grandchildren.”

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Posted 1 week ago

“I worked with these guys for a few months and they were amazing the whole way. They were super transparent about the budget of things and were very helpful with options. The final ring was beautiful and exactly what I was wanting. Would absolutely recommend and would even consider going back if I need a ring for something else!”

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Posted 1 week ago

“I am writing this review to share my disappointing experience with CustomMade Jewelers. While I initially liked the concept of custom jewelry design, the actual process and business model left much to be desired. Throughout the process, I felt significant pressure to make quick decisions rather than feeling guided through a thoughtful design experience. I was pushed to have the ring sent despite clearly expressing that I was not satisfied with the results. Furthermore, I felt misled regarding the size and quality of the final piece compared to the initial drawings and mockups I was shown. To make matters worse, I was told that any changes to correct these issues would come at an extra cost. Ultimately, my experience with the "project manager" felt less like working with a professional jeweler and more like dealing with a commissioned salesman at a car dealership—where the primary goal was simply to close the sale at any cost. By the time I realized this, it was too late. While I did receive a nice ring in the mail, it was nowhere near the quality or beauty of what was presented to me in the original concepts and digital mockups. I cannot recommend this service if you are looking for a genuine, customer-focused design experience.”

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Posted 1 week ago

“I designed an engagement and wedding ring set with CustomMade, and they were a wonderful company to work with through all steps of the process. I will always recommend them for any jewelry needs and will be working with them in the future. Sarah was the project manager that I worked with and she was super helpful. Every step of the way, she was informative and supportive, providing me with all the help I could need. As someone who has never shopped for jewelry like this before, Sarah was great at providing me with example photos and general information about all the possible metals and stones to ensure I could make the most informed choice. I was a little scared of ensuring the ring would get to me in time for the proposal, and Sarah did a wonderful job coordinating with her team to guarantee that I would receive my package in time. My fiancee is over the moon about her ring and our engagement photographer loved the ring so much she is using our photos on the background of her website. I have no complaints on the whole process working with CustomMade and I look forward to working with them in the future!”

CustomMade Jewelers 5 star review on 29th June 2026

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Posted 1 week ago

“Fantastic customer service. Even when my main associate was out of office, someone stepped in and were aware of what the conversation was up to a certain point. The ring turned out better than I could have ever imagined. I get stunned every time I see it, and I am the one that ordered it haha. Truly, thank you Eloisa and Custom Made. 10/10”

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Posted 1 week ago

“I loved getting to talk with someone to make the ring, it felt a lot more personal than buying from a big business. The ring was a lot. heaped than most places and I’m so happy I was able to customize it the way that my fiancé wanted!”

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Posted 1 week ago

“From start to finish, working with CustomMade was amazing! I’ve never had custom jewelry made before this, so I didn’t know what to expect. What I found was a company that went above and beyond to make my design a reality. They were professional, timely, and the final product was exactly what I wanted. I can’t wait for my anniversary so I can give this ring to my wife. I highly recommend CustomMade. They’re the real deal!”

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Posted 1 week ago

“Everyone was so responsive, understood my vision better than I did, and the quality of the ring is impeccable!”

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Posted 1 week ago

“This experience was honestly flawless. Even before I committed to the design, discussing the concept and receiving the sketches, I was made to feel like my project was an absolute priority. I never felt like corners were cut and there was never any sense of being lost. I was very well informed at every stage. Everyone involved was very professional and accommodating. At the beginning, I sent the concept on a whim because as I shopped around, I didn't find any ring that felt like "it's the one." The speed of communication and attention to detail is what ultimately persuaded me to see this ring project to the end. My now fiancé said yes and she's absolutely in love with the ring. I honestly cannot recommend CustomMade enough!”

CustomMade Jewelers 5 star review on 28th June 2026

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 4,680 reviews