CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,725 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,725 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd April 2025

1594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I came to the team with an idea for a necklace, and they helped me not only design the perfect necklace, but design a complimentary ring set. The entire process was fast, professional, and convenient. Every question or hesitation I had, the CustomMade team made sure to talk me through each part until I was satisfied. All three pieces they designed for me came out BEAUTIFULLY. I couldn't be happier with the quality and look of all of my jewelry. I will absolutely be returning for any further jewelry dreams. Thank you team!”

CustomMade.com 5 star review on 17th April 2025

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Posted 6 days ago

“The experience was wonderful! From start to finish it was super easy. Communication was very clear & quick. Not only did “my” team take my ideas and turn it into reality — they listened to all feedback and adjustments and provided a truly catered experience.”

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Posted 1 week ago

“Custom Made was amazing to work with. My fiance and I both got engagement rings from Custom Made and we could not be happier with the service and the product. They are stunning rings and everyone we spoke to was to was timely, helpful, and respectful! I would work with Custom Made again!”

CustomMade.com 5 star review on 16th April 2025

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Posted 1 week ago

“I stumbled upon Custom Made while searching for an engagement ring with an unusual stone. I wasn’t thinking of designing something from scratch at the time, but I’m so glad I ended up doing so. My soon-to-be wife LOVES her ring and get compliments on it constantly. (She also loves that I had a hand in designing it.) Having Custom Made craft a matching wedding band was a foregone conclusion at that point, and I was again blown away with the results. I can’t wait to come back to them for future anniversaries. Worth every penny.”

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Posted 1 week ago

“The most stress free design process. Will definitely use Custom Made again.”

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Posted 1 week ago

“It was a great experience in totality, creating, designing, and receiving the perfect ring from my soon to be fiancee.”

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Posted 1 week ago

“I appreciate the work ethic and efficiency of the entire team. From the first day to the arrival date I was impressed with how often I was updated about my project and when I had a question there was only a brief time for my questions to be answered. The ring is stunning and I know that Tirzah is going to love it! I propose on the 19th of April and I am excited to hear what she has to say about the ring...and excited that she says yes...of course ;). You guys truly are amazing and I would love to see videos on your website of the production process sometime! I know that there is a lot of dust and things in the workshop but it would still be interesting to see some of the manufacturing process! Thanks again! I will be sure to add photos of the proposal!”

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Posted 1 week ago

“The ring is absolutely superb. The attention to detail is superb. Your company has created a family heirloom and I am forever grateful”

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Posted 1 week ago

“I will never use any other store or company for any of my custom jewelry needs. I googled companies to help create the perfect engagement ring and reached out to soo many. CustomMade had such a detailed form that asked so many questions I wasn’t even thinking of! I was contacted in less than 24 hours and my project was started immediately. There was no delays, no lapse in a timely response, and no BS. The CAD designs really allowed me to view exactly what the final product would be. I HIGHLY recommend Custom Made and have no idea why you would even consider using any other company. Thank you CM, my experience was and continues to be truly amazing!!”

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Posted 1 week ago

“The staff I worked with were very helpful and knowledgeable. They also were very willing to work with me through the changes that I had and worked well with my timeline of getting things together. I was very nervous coming in to creating a ring but through the time working with them they made the image I had in mind a reality.”

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Posted 1 week ago

“CustomMade is amazing. Last year, I lost a en memorandum ring for my older brother who passed in 2020. I was devastated, and hunted high and low for a company who could recreate it from pictures. I finally found CustomMade and they did a perfect job. It’s EXACTLY like the one I lost and I couldn’t be happier. 10/10 would recommend 1000%!”

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Posted 1 week ago

“They were friendly, considerate, and explained everything beautifully”

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Posted 1 week ago

“It was awesome from the start to finish they were as excited as me. Product is high quality and absolutely stunning”

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Posted 1 week ago

“Experience was very good. Easy to communicate, and very quick to respond back and provide updates. Was very flexible and patient with designing engagement ring. Time did not take very long, and process was very clear/simple to follow.”

CustomMade.com 5 star review on 12th April 2025

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Posted 1 week ago

“The whole experience was very professionally handled. They made sure I got all the exact details I wanted in the piece. I had never ordered anything so expensive or personal online before, so I felt a little unsure about it at first. My concerns were quickly eliminated with the excellent level of communication with the team. The final product is beautiful, exactly as I wanted. I would not hesitate to order from Custom Made again.”

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Posted 1 week ago

“Excellent experiance. Worked with me every step of the way. Were very accommodating, and eager to make it exactly how I wanted it. Will definatly be working with them again.”

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Posted 1 week ago

“I can not recommend this company enough. The whole process was smooth and the communication throughout the process was impeccable. It was a pleasure working with Perris designing my dream bridal set. It came out beyond gorgeous and better than we expected. We will be back to order his wedding band when the time comes.”

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Posted 1 week ago

“The process from beginning to end was easy and I appreciate the quick turn around on receiving my jewelry. They took my sketches and designed a pair of earrings and a bracelet. I love them! Thank you! The box my jewelry arrived in was pretty as well. I would have preferred to communicate with a live person sometimes vs 100% electronically because I like making the connection with people. That's just my preference and does not limit the 5 stars I gave Custom Made. I had to send the bracelet back to get resized, and that process was fast and easy. I think overall this is a great company to use for your jewelry designs and I would use them again. I'm thinking about a necklace/pendant now. Thank you, Tracy”

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Posted 1 week ago

“I had a wonderful experience with Custom Made! They were responsive, kind and just as excited as I was about creating my engagement ring. My rep was patient and understanding as I navigated the creation process. I absolutely love my piece! I would 10/10 recommend anyone interested in high quality, handcrafted/handmade, and great customer service to use Custom Made! Thank you!”

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Posted 1 week ago

“They did a ring for me and I am beyond thrilled with the level of customer service and the attention to detail. I asked and they delivered. Thank you and your team. I don’t have a lot of money to your guidance throughout was amazing. Thank you again .”

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Posted 1 week ago

CustomMade.com is rated 5.0 based on 3,725 reviews