CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,814 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,814 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 30th August 2026

1777

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a fantastic experience! Quick and easy communication, rapids reposnses, all based in the US. My project manager Joana was phenomenal - I really enjoyed working with here. The pacing of the project was smooth and efficient. I never felt pushed into a sale, rather, I felt like I was able progress at my own pace while having support avialable at each step. Seriously impressed with the entire discussion, design, renderings, and final project. Very glad I chose Custom Made Jewelers!”

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Posted 4 days ago

“CustomMade did an amazing job bringing my vision for my fiancée’s engagement ring to life. The white-gold setting and beautiful 1.3-carat marquise stone came together perfectly, and the finished ring was even more stunning than I had imagined. I’m extremely happy with how it turned out and would highly recommend CustomMade to anyone looking to create a meaningful, one-of-a-kind engagement ring.”

CustomMade Jewelers 5 star review on 26th August 2026

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Posted 4 days ago

“I love the quality and care they had in creating my vision of the fabulous ring i recieved”

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Posted 4 days ago

“Fantastic! Very reasonable prices, fantastic craftsmanship, and fantastic customer service”

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Posted 5 days ago

“I could not be happier with what they made for me. From design to the box that it came in. Everything was fantastic.”

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Posted 5 days ago

“⭐⭐⭐⭐⭐ I wanted to wait until we had the finished ring in hand before leaving my review, and I’m very happy to say that it turned out beautifully. This was not a simple class ring—it was an extremely detailed, completely custom piece for my son, Dominic, for his 2026 graduation. We incorporated so many things that were meaningful to him and our family, including a beautiful blue center stone, his name and graduation year, a Viking ship, Thor’s hammer, our McCabe family crest, Latin mottos, and a personal inscription inside from Mom and Dad. There were definitely some bumps along the way. We went through quite a few design revisions to get all of the details right, and there were delays involving the stone, production, and eventually the casting process. At times, the process took longer than we originally expected. However, I also understand that this was a very complicated custom design, and I appreciate that they continued working through the issues rather than rushing something out that wasn’t right. In the end, the ring came together beautifully, the details we spent so much time planning are there, and most importantly, Dominic loves his ring. It is something he will be able to keep for the rest of his life, and that makes all of the time and effort that went into creating it worthwhile. Thank you for sticking with this project through all of the revisions and challenges and for creating such a meaningful graduation keepsake for our son. We are very pleased with how the finished ring turned out.”

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Posted 5 days ago

“It was great. They were very responsive and kept me up to date on the process of the ring. They were also very nice and lenient when I was insanely busy and got caught up in work for about 5 months. When I returned, they were still willing to help with the making of my ring.”

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Posted 5 days ago

“The ring CustomMade prepared for us was unique, beautiful, and lined up exactly with our initial vision. The customer service was incredibly responsive and a delight to communicate with. I highly recommend this company!”

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Posted 6 days ago

“The CustomMade team helped me through the entire process, and the ring I received in the end was a perfect gift. The design looked great, and the tarnish-proof silver really does what it says on the tin. All in all a very high-quality jeweler with great customer service”

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Posted 6 days ago

“The experience working with custommade was absolutely incredible and seamless. They were very helpful in deciding the best design that would incorporate all that I wanted. Their timeliness and ability to make you feel comforted with whatever changes or tweaks you wanted was great! I will definitely be coming back to get the wedding band made!”

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Posted 6 days ago

“Incredible customer service. Listened to every change I suggested, little or big, until we created the exact ring I was hoping for. April was super friendly and made the whole experience so easy! Delivery only took one day to ship to Canada!”

CustomMade Jewelers 5 star review on 24th August 2026

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Posted 6 days ago

“Amazing quality and very professional. This company were open about every step of the process of my order and were always helpful in every question I had and would highly recommend”

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Posted 6 days ago

“Everything about the experience was super professional. Prompt communication and responses, no sales pressure at any point, and very helpful with educating me on the entire process. Designing a ring from scratch can be daunting, but they made it so much easier. I'm so glad I chose Custom Made and definitely recommend it if you want to do something more unique and original.”

CustomMade Jewelers 5 star review on 23rd August 2026

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Posted 6 days ago

“The process was smooth and seamless! My project manager, Jess, never rushed me or made me feel like I had to choose anything I didnt love. I was able to send in my own stones and get them used in a beautiful ring! I would recommend this for anyone wanting something one of a kind!”

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Posted 1 week ago

“I found every part of the process of making my engagement ring from the initial design questions through manufacturing easy to understand and very helpful! My project manager was always on top of things, responded quickly, and gave me great”

CustomMade Jewelers 5 star review on 22nd August 2026

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Posted 1 week ago

“I couldn’t be happier with my experience with CustomMade. From the beginning, I had a very specific vision for my partner’s engagement ring, and they helped turn that vision into something even better than I imagined. What I appreciated most was how collaborative the entire process felt. Creating a custom engagement ring is a huge purchase—not just financially, but emotionally—and I never felt like I was simply choosing something out of a catalog. I felt involved in creating something specifically for the woman I plan to marry. They were patient with my questions, receptive to the details that mattered to me, and made sure the final design reflected what I wanted. When the ring finally arrived and I opened the box, I had one of those “yeah… THAT’S the one” moments. The craftsmanship and detail are beautiful, and seeing the finished ring made the entire process worth it. This ring represents a huge moment in our lives, and I’m grateful CustomMade helped me create something that feels worthy of that moment. Now I just have to wait until it’s time to actually put it on her finger. Absolutely recommend them to anyone considering going the custom route for an engagement ring.”

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Posted 1 week ago

“The ring is gorgeous, she loves it. We were a little bummed we couldn't get the freshwater pearls we originally planned, and in reality, it did end up looking a little smaller than we thought, but it pairs beautifully with the engagement ring, and looks wonderful.”

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Posted 1 week ago

“The overall experience was good, and the final ring is fantastic. Communication was initially lackluster, taking multiple days to respond, but once the design was set, everything moved forward at a reasonable pace. The final price was several hundred dollars more than the estimate, despite only a few days between the two.”

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Posted 1 week ago

“They didn't take care of me. Quality of the ring at the end matched the forced design is the only redeeming part.”

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Posted 1 week ago

“I had a great experience with CustomMade. Although I was initially hesitant to purchase an engagement ring from an online source generally, I am grateful I went with CustomMade. The team was supportive, responsive, and transparent throughout the entire process. Further, they exceeded expectations regarding the customization of the ring; my fiancee had particular interests for her ring, and CustomMade met those interests. I highly recommend CustomMade!”

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Posted 1 week ago

CustomMade Jewelers is rated 5.0 based on 4,814 reviews