CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,148 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requested two identical clan rings, one in silver, one in gold. The design for the face of the ring is somewhat detailed but Custom Made created rings which followed the design completely. Custom Made updated me by email every step of the way while creating the rings and provided answers to every question I asked. Very pleased with the completed ring. Custom Made is five star service all of the way.”

CustomMade.com 5 star review on 29th October 2025

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Posted 2 weeks ago

“Pauline helped me every step of the way to make sure my talisman came out exactly as I envisioned it I use it every day with my work as well as a beautiful piece that I wear all the time daily. She helped make sure I picked out the best gems to accent my piece and kept me up to date on my process every step of the way. Highly recommended my experience was magical and will definitely be using them again in future works. 🪄💫”

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Posted 2 weeks ago

“They turned my idea into real life”

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Posted 2 weeks ago

“I like the experience I had. I knew what I wanted but wasn't sure where to even start. The Custom Made team were very professional and helping me pick a design for my cuflinks. Thery were able to send me multiple options to choose from for my design. To me communication was my biggest petpeeve in chosing these people for the work.”

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Posted 2 weeks ago

“Custom Made crafted both my partner Benji’s engagement and wedding rings, and the experience was exceptional from start to finish. Their team was brilliantly attentive, guiding me through each step with care and clarity. They made the process feel effortless and deeply personal translating my ideas into pieces that are not only beautiful but meaningful. We couldn’t be happier with the result or the journey that got us there.”

CustomMade.com 5 star review on 27th October 2025

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Posted 2 weeks ago

“I appreciate your efforts in making everything super smooth and very efficient. I also like the fact this interactive working mode makes everything just perfect.”

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Posted 2 weeks ago

“I would recommend this service to anyone and everyone! The service team was quick to respond and beyond helpful, the craftsmanship was astounding. I couldn't have gotten a better ring for my fiancée”

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Posted 2 weeks ago

“My project exceeded all my expectations! It looks and feels stunning in person the craftsmanship is top notch! The customer service experience was very smooth and easy the entire process! Very likely to use them again! My project made an amazing gift!”

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Posted 2 weeks ago

“It was fantastic.”

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Posted 2 weeks ago

“Using CustomMade started as an idea that quickly grew into fruition with the love and care that these guys use to help you design your dream ring. They helped answer any question I might have, and really allowed me to see my vision blossom in real time. I was paired up with a bunch of experts that took my ideas seriously, and was willing to work with my budget. The process is a little long, as everything is made from scratch, but it's well worth the wait to make sure everything is perfect. CustomMade will blow you out of the water if you let them.”

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Posted 2 weeks ago

“Beautiful ring, good communication, and timely shipping. Thanks!”

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Posted 2 weeks ago

“Exceptional quality and fantastic customer support. They fully explained the entire process.”

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Posted 2 weeks ago

“From A-Z everything was perfect, the quality the amount of help and guidance through every step of the way creating our Ring. The presentation was extremely thoughtful and blows any over companies bland box out of the water. Can't wait to create our wedding bands with custommade.”

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Posted 2 weeks ago

“I had an amazing experience from the second I started creating my girlfriend’s engagement ring. Someone was always able to answer all of my questions. It was a breeze to use communicate which was one of my main concerns. The ring came out gorgeous and it is exactly what we both wanted. It’s truly a gorgeous ring. I couldn’t have made it a reality without the help of the team that was created for my project. Thank you Custom Made!”

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Posted 2 weeks ago

“Was very happy with there service when I had our engagement ring and wedding ring custom made, and was even happier when the re made the engagement ring exactly after my fiancée unfortunately lost hers , so thank you very much”

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Posted 2 weeks ago

“The design process was very smooth and efficient. Pauline took time to understand what I wanted and her communication was very clear throughout. I had a deadline and budget I wanted to stick to and she kept that in mind the whole time and advised when we would need to finalise the design in order for custommade to deliver on time and how any changes we discussed would affect the cost. The only thing that could have been better would be if she had warned me about the US tariffs I’d be charged for an overseas order. This added to the cost significantly and I’d have preferred to factor that into my budget in the planning stage rather than being hit with an extra charge before delivery. The quality of the final product was excellent and my wife was very happy with her present.”

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Posted 2 weeks ago

“I had such an amazing time working with the team even when I made changes in the middle of them making designs for it they were so helpful. I appreciate all the work they’ve done!”

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Posted 2 weeks ago

“I strongly recommend custom made to anyone looking for their dream ring! I wanted to design my wife's dream ring and they made it happen. I struggled financially due to job loss yet they still remained professional and friendly, even offering to change some aspects to be more cost effective! Ryn was amazing, my wife loves how it turned out :)”

CustomMade.com 5 star review on 23rd October 2025

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Posted 3 weeks ago

“Was a very smooth and pain-free experience. The ring is beautiful.”

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Posted 3 weeks ago

“I was looking for a special ring for my girlfriend and I stumbled upon this site in Google. I even read some reviews and posts on reddit where people said it was a good service. I started the process, and the project manager was very helpful and attentive. She suggested motivs, helped me choose between gems and ring shapes, and always was there if I had any doubt. I really appreciate how much they are willing to update the design, and they even allow you to send back the finished piece within 30 days for adjustmens, or within 365 days for resizing. I would absolutely recommend this 10/10.”

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Posted 3 weeks ago

CustomMade.com is rated 5.0 based on 4,148 reviews