CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,757 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 8th May 2025

CustomMade.com 5 star review on 2nd May 2025

Tyler Germer

1619

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Huge thanks to the CustomMade team, their service was friendly, professional, and truly pleasant. They helped with every question I had and took care of everything from start to finish. They fully delivered on all my requests, even though I probably asked way too many questions (some of which might have been a bit annoying). Still, they patiently and thoroughly brought my vision to life. Honestly, others should learn from them, this is what real professional customer service should look like. Bravo! I highly recommend them to everyone.”

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Posted 1 week ago

“The team that designed my ring listened to my wants and needs and executed a gorgeous ring! I recommended my boyfriend to design his ring here and he’s in the process of doing so. I would highly encourage anyone looking for a unique ring to go through Custom Made.”

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Posted 1 week ago

“They were incredibly helpful through every step of the process. They were realistic about the options I presented, and flexible with my sporadic messages over the course of several months. Having the 3D renderings and drawings/sketches was a fantastic help as I am a visual person and got to see my ideas come to life.”

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Posted 1 week ago

“I had an amazing experience with CustomMade! I had made AI images of what I was sort of looking to make. Every step of the way they listened to what I wanted to do and gave great advice and suggestions. Once creating images of the ring it's self anytime I wanted to alter the design to see how it looked they would with no issues. Shipping was perfect and fast. Once receiving the ring the packaging was great. Seeing the ring in person was stunning I loved it even more! I would recommend CustomMade to anyone i know!”

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Posted 1 week ago

“Very helpful and understanding of my situation and accommodated for it very nicely”

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Posted 1 week ago

“Custom Made is a wonderful small business with a thoughtful, dedicated staff. They were professional throughout the process and the quality of the jewelry is very high. I would recommend them to anybody interested in custom designs. Bravo!”

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Posted 1 week ago

“Incredible and supportive team, with fast and reliable response times! My fiance adores the ring made for our engagement!”

CustomMade.com 5 star review on 26th April 2025

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Posted 1 week ago

“First of all, give Janine a raise, just good service, good updates, great quality on the product already!”

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Posted 1 week ago

“Great but it take more iteration that I thought to have the final product.”

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Posted 1 week ago

“The Team made sure I was well informed on the materials, process and procedures. They are very patient and very professional. Even more important they are responsive and that helps a LOT when you’re paying for something you can’t physically see. All trust and all good intentions, they did great. Thank you Ty Wilson for my family heirloom that will start with me.”

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Posted 1 week ago

“I was a little skeptical of the process to begin with. Who buys a ring without seeing it or talking with someone in person. I'm very impressed with the service. The design consultation was great. The person I was working with asked a lot of questions. The designs she brought back to me were awesome. The designers were able to make something that matched perfectly with the wedding bands my fiancé designed with CutsomMade. When I got the ring, I was blown away by the quality and detail that went into it. Simply amazing.”

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Posted 2 weeks ago

“I absolutely love my ring! Custom made helped me and I couldn’t have imagined it any better than it came out! The process took about 2 months start to finish and ended up costing less than we’d projected initially. Couldn’t be more pleased with the outcome!!”

CustomMade.com 5 star review on 24th April 2025

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Posted 2 weeks ago

“Hello good evening Thank you for your follow up. I had a mixed experience with my last 2 ring orders. But all pertains to the shipping and cost of shipping compared to Amazon... which also facilitates custom jewelry orders. Is there something way to ship to Canada that doesn't tag on a great cost?”

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Posted 2 weeks ago

“Most amazing place to work with to make and vet custom Jewelry men and women’s. I did my fiancée wedding band and it came out incredible”

CustomMade.com 5 star review on 23rd April 2025

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Posted 2 weeks ago

“Very Professional. Streamline process all the way through and the ring quality was imaculate. I would use them again and suggest others to do so.”

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Posted 2 weeks ago

“Very easy to work with Emily on my ring, who was very patient with answering any questions, drafting up various options and providing regular updates on the process”

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Posted 2 weeks ago

“I requested custom cuff links for my husband for his birthday. The entire experience from first outreach through final product was fantastic. The final product was exactly what I worked with the designer on in the design process. My husband loved them. Highly recommend Custom Made!”

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Posted 2 weeks ago

“I ordered a signet ring with the family crest from CustomMade several years ago and when I contacted them again this year to revise my design, they had all their previous design materal available to quickly produce what I was looking for. I'm very pleased.”

CustomMade.com 5 star review on 20th April 2025

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Posted 2 weeks ago

“The experience with CustomMade was absolutely phenomenal! They crafted a custom ring that I never imagined anyone could create. Each and every expert and consultant I spoke with was incredibly kind, polite, and very communicative. The entire process of making this ring was a great experience, and I couldn’t be more grateful. Thank you, CustomMade, for the flawless experience!”

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Posted 2 weeks ago

“Custom made is a fantastic company and I would highly recommend them. I was able to design my own ring without any difficulty and they were fantastic at keeping in contact and updating me every step of the way. The ring turned out beautifully and I couldn't be happier with the results and the service I received.”

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Posted 2 weeks ago

CustomMade.com is rated 5.0 based on 3,757 reviews