CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,889 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 12th July 2025

1683

Anonymous

Anonymous // 01/01/2019

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“Thank you guys, my experience was good, really appreciated the timely feedback and professionalism and a great end product as well as all the assistance throughout the project.”

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Posted 1 week ago

“Super happy with the experience, everything was straightforward and easy. I felt like the team members were genuine and happy to help, no task was too big. My partner bought my engagement ring with this company and was so happy with it I went back for seconds to organise my wedding ring!”

CustomMade.com 5 star review on 30th June 2025

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Posted 1 week ago

“Love my signet ring from my cost of arms - precise and detailed- perfect in every way !”

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Posted 2 weeks ago

“The product and customer service was perfect! They went above and beyond for me! Answering all my questions and concerns in a timely manner even with the time difference! Would highly recommend for anyone looking for a custom ring!”

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Posted 2 weeks ago

“They made a perfect ring with everything she wanted on it, could not have been better!”

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Posted 2 weeks ago

“The interaction with the team was top of the line from the very beginning. I was asked questions to make sure that my idea was being captured properly, that the design was just as I had imagined. Overall I would surely reach out for another quality piece of jewelry in the future.”

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Posted 2 weeks ago

“It was great, very helpful and cooperative and what I got exactly what I wanted.”

CustomMade.com 5 star review on 27th June 2025

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Posted 2 weeks ago

“Very good service. The team at Custom Made is very helpful, polite, and they respond quickly. They make the process easy to follow, giving you lots of options and listening to all your feedback. They don’t rest until you are happy. The pricing is pretty reasonable, and they work with your budget. I enjoyed being involved in the process, and my fiancé loves the one of a kind ring that the team helped me design.”

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Posted 2 weeks ago

“Beautifully made products that are as customized as you want (and the material allows). Amazing craftsmanship and design, and great customer service.”

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Posted 2 weeks ago

“The process was fun! Customer service was usually prompt and professional. They actually talked me out of a few ideas I had due to design limitations and went ahead and gave alternatives that turned out much better. I appreciated their input, and I could tell they were working hard to make my vision come to life.”

CustomMade.com 5 star review on 26th June 2025

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Posted 2 weeks ago

“Every team member was very nice and reasonably quick to respond. There were a few issues and the only reason I didnt get my ring on the projected timeline was because of external suppliers. Everything that they were responsible for turned out great even when I had some last minute adjustments.”

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Posted 2 weeks ago

“I had a lovely experience with the consult, design and manufacturing of the ring. The whole process everyone was so kind and patient. The one factor that I would suggest is these tariffs when shipping to Canada. I was told to expect up to 20% charge for the delivery. Unfortunately the postal service charged 200% custom taxes. Shipping within the US I am sure there is no problems, just be prepared to pay a bit extra if shipping anywhere else.”

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Posted 2 weeks ago

“We started designing my rings in January and we finished in May. Custom Made's team was very responsive to all of my tweaks and questions and the rings were absolutely stunning. I would highly recommend them to anyone lookign to get an engagement ring.”

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Posted 2 weeks ago

“Over all an amazing experience. I started my journey with a few rough sketches and notes and custom made kept doing small revisions until we got the perfect ring. The team was extremely supportive and kind and was able to produce the ring fast and with excellent quality. And the best part is, she said yes.”

CustomMade.com 5 star review on 24th June 2025

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Posted 2 weeks ago

“Thanks so much to CustomMade for crafting my silver signet ring - absolutely love it. The process was smooth, the quality is brilliant, and it turned out exactly how I hoped. Really appreciate the care and craftsmanship!”

CustomMade.com 5 star review on 22nd June 2025

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Posted 2 weeks ago

“These folks are wonderful! They worked with me at every step to recreate my original (but lost) wedding ring. I'm very happy with the results.”

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Posted 2 weeks ago

“Great work great price and very reliable”

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Posted 2 weeks ago

“I'm not a jeweler, but I've looked at my ring through a jeweler's loupe and as far as I can tell there's no difference in the quality between this one, and other ring's I've bought from fine jewelry stores. Except this one is custom made to what I wanted. I didn't price compare, but everything I saw that I liked in stores was only a few hundred dollars less but without diamonds, and I didn't like any of them. They were very helpful with the design, I wasn't sure at all what I wanted when we started, but had a suggestion and we built from there and ended up with something I really like. If I wanted to see something different, they made changes until I was satisfied. I wanted something that was not a replica, but would remind me of my late wife's wedding ring.”

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Posted 2 weeks ago

“They brought my design concept to life, walking me through each step until completion. My fiancé loved the end product.”

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Posted 3 weeks ago

“This has been one of the best online customer service experiences I've ever had. The communication, patience, and attention to detail these lovely people displayed were outstanding. We ended up with a truly bespoke ring which we will cherish forever. I highly recommend and will be back (hopefully) soon!”

CustomMade.com 5 star review on 21st June 2025

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Posted 3 weeks ago

CustomMade.com is rated 5.0 based on 3,889 reviews