CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,283 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We got our engagement band from CustomMade and it was a no-brainer to order the matching wedding band when it was time! Once again the quality of work and professionalism from the team made this such an enjoyable experience and the band is just as exquisite as we expected! Thank you to everyone who helped in bringing mine and my ever-sooner-to-be wife's dreams to life!”

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Posted 1 week ago

“Everything is perfect. My fiancé and I are beyond happy with the final product. The detail and quality are exceptional and the center stone is stunning! The packaging was thoughtful and I was super excited throughout the unboxing of the ring. However, my one complaint would be that at times the communication took longer than I would have liked. I do understand that there are a multitude of orders and customers, but it would sometimes take days for a response from my project manager. All in all, I am extremely satisfied with my experience and with the ring that came out of it. The custom details made the ring a lot more sentimental and valuable to my fiancé and I. Thank you!”

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Posted 1 week ago

“Wow I have never experienced such an amazing Costumer service. My every fuss and details was redesigned like almost 10 times till we got to the perfect product. Each person on different designs teams I was speaking to had such a quick replays that I do t have to worry to much.”

CustomMade.com 5 star review on 10th January 2026

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Posted 1 week ago

“The process was very easy and was great at achieving just what I wanted.”

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Posted 1 week ago

“Great beautiful ring that is made for me. Totally recommend”

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Posted 1 week ago

“I had an incredible experience working with CustomMade to create a custom engagement ring for my now fiancée. From start to finish, their process stood out for its transparency and visibility, I always knew exactly where we were in the journey and what the next steps would be. The team was professional, patient, and genuinely invested in helping me make the right decisions. They took the time to educate me throughout the process, sharing their expert knowledge in a way that made everything easy to understand and never overwhelming. I felt confident every step of the way. The custom design process was seamless, and the final ring exceeded my expectations in every possible way. The craftsmanship and quality are outstanding, and the finished piece is absolutely beautiful. I couldn’t be happier with the result and would highly recommend CustomMade to anyone looking for a meaningful, high-quality custom piece.”

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Posted 1 week ago

“Custommade made the process very interactive, and I am very satisfied with the product”

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Posted 1 week ago

“Thank you for a good ring.”

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Posted 1 week ago

“The whole process of customizing the ring was amazing and so easy! The CustomMade team communicated so well with me throughout the process to ensure I was getting the exact ring I wanted.”

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Posted 1 week ago

“Wonderful costumer support, and I love the ring.”

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Posted 1 week ago

“Ive been looking for someone to custom make rings to start a new tradition with my family. CustomMade made this process very easy and smooth. I started with 1 ring and will order more though the yrs. Thank you and I highly recommend using them.”

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Posted 1 week ago

“From beginning to end, I have been exceedingly pleased with the entire process. Stephanie was a joy to work with. She took my ideas and created exactly the ring I had in mind on the first try. I had a bunch of ideas that were beautifully incorporated into the design. Communications were very timely and professional, and the ring was designed, created, and shipped to me two weeks early. The package it comes in is quite nice and creatively put together. And, we are now engaged, and Gabby absolutely LOVES her ring. It is just perfect for her. The bottom line for me is that I would highly recommend Custom Made. I could have bought something off the shelf for the same or less cost perhaps, but I wanted something very special that means something to both my fiance and me for life. And, I thought the price was reasonable given the quality of the design and craftsmanship. Thank you, you exceeded my high expectations! K Brown”

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Posted 1 week ago

“I had a wonderful experience with CustomMade from start to finish. The communication and follow-up throughout the entire process were excellent, and I always felt informed and supported. The final result exceeded my expectations — the ring is absolutely stunning! I highly recommend CustomMade to anyone looking for a truly special and high-quality custom piece.”

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Posted 1 week ago

“I worked with CustomMade to design and create a one of a kind ring for my (now) fiance. Vanessa was prompt, knowledgable, and did everything she could to ensure I was informed and supported throughout the process. The design team did an amazing job taking some thoughts and inspiration photos and turning it into a couple of designs for review. The whole team made what could be a stressful process easy and fun. Vanessa made sure I got the ring in time to propose and I could NOT be happier with it! It is better than I could have imagined. It is something I am proud to see on my fiance's finger! I also designed the matching wedding band with the ring and it looks fantastic too. CustomMade really gave me and "B" a perfect ring for the engangement. Thank you Vanessa and team!”

CustomMade.com 5 star review on 2nd January 2026

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Posted 2 weeks ago

“The entire process and experience with CustomMade was seamless and easy. They walk you through every step, explaining the factors that go into each decision, and are always transparent about costs associated with each element. The team is also incredibly responsive through the Messages section of the site and highly detailed with their responses. Would recommend to anyone and everyone.”

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Posted 2 weeks ago

“The result was gorgeous - process was smooth and communication was outstanding!”

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Posted 2 weeks ago

“They were absolutely awesome, they were able to create the design and the ring within 2 months and it came out perfectly! My fiancé absolutely loves the ring and is a fan favorite!”

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Posted 2 weeks ago

“I’ve used this company twice now for custom jewelry. I can’t recommend them enough. Their team is dedicated to ensuring that your process is a smooth one, and they truly care about getting making your vision for your jewelry a reality.”

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Posted 2 weeks ago

“Prompt feedback Good quality work Just a couple of times I felt like I was left hanging, but just required patience on my end”

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Posted 2 weeks ago

“I could not be happier working with CustomMade to create my fiancee's ring. They were very knowledgeable and helpful in designing the ring of her dreams. The process was clear and straightforward. All of my questions were answered in a timely manner. The drawings and CAD models made the design process easy and enjoayble.”

CustomMade.com 5 star review on 1st January 2026

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Posted 2 weeks ago

CustomMade.com is rated 5.0 based on 4,283 reviews