CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,272 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From beginning to end, I have been exceedingly pleased with the entire process. Stephanie was a joy to work with. She took my ideas and created exactly the ring I had in mind on the first try. I had a bunch of ideas that were beautifully incorporated into the design. Communications were very timely and professional, and the ring was designed, created, and shipped to me two weeks early. The package it comes in is quite nice and creatively put together. And, we are now engaged, and Gabby absolutely LOVES her ring. It is just perfect for her. The bottom line for me is that I would highly recommend Custom Made. I could have bought something off the shelf for the same or less cost perhaps, but I wanted something very special that means something to both my fiance and me for life. And, I thought the price was reasonable given the quality of the design and craftsmanship. Thank you, you exceeded my high expectations! K Brown”

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Posted 1 week ago

“I had a wonderful experience with CustomMade from start to finish. The communication and follow-up throughout the entire process were excellent, and I always felt informed and supported. The final result exceeded my expectations — the ring is absolutely stunning! I highly recommend CustomMade to anyone looking for a truly special and high-quality custom piece.”

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Posted 1 week ago

“I worked with CustomMade to design and create a one of a kind ring for my (now) fiance. Vanessa was prompt, knowledgable, and did everything she could to ensure I was informed and supported throughout the process. The design team did an amazing job taking some thoughts and inspiration photos and turning it into a couple of designs for review. The whole team made what could be a stressful process easy and fun. Vanessa made sure I got the ring in time to propose and I could NOT be happier with it! It is better than I could have imagined. It is something I am proud to see on my fiance's finger! I also designed the matching wedding band with the ring and it looks fantastic too. CustomMade really gave me and "B" a perfect ring for the engangement. Thank you Vanessa and team!”

CustomMade.com 5 star review on 2nd January 2026

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Posted 1 week ago

“The entire process and experience with CustomMade was seamless and easy. They walk you through every step, explaining the factors that go into each decision, and are always transparent about costs associated with each element. The team is also incredibly responsive through the Messages section of the site and highly detailed with their responses. Would recommend to anyone and everyone.”

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Posted 1 week ago

“The result was gorgeous - process was smooth and communication was outstanding!”

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Posted 1 week ago

“They were absolutely awesome, they were able to create the design and the ring within 2 months and it came out perfectly! My fiancé absolutely loves the ring and is a fan favorite!”

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Posted 1 week ago

“I’ve used this company twice now for custom jewelry. I can’t recommend them enough. Their team is dedicated to ensuring that your process is a smooth one, and they truly care about getting making your vision for your jewelry a reality.”

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Posted 1 week ago

“Prompt feedback Good quality work Just a couple of times I felt like I was left hanging, but just required patience on my end”

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Posted 1 week ago

“I could not be happier working with CustomMade to create my fiancee's ring. They were very knowledgeable and helpful in designing the ring of her dreams. The process was clear and straightforward. All of my questions were answered in a timely manner. The drawings and CAD models made the design process easy and enjoayble.”

CustomMade.com 5 star review on 1st January 2026

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Posted 1 week ago

“This is the second time I used custom made to create a special piece for me and they knocked it out of the park again! Overall experience was awesome! Communication was amazing! They made sure you had all the information needed before making decisions on the piece and its design. My now Fiancée absolutely loved her custom ring!”

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Posted 1 week ago

“From beginning to end, everything about the process was made easy. I submitted some sketches for my design and immediately got a professional sketch in return. Sarah and I talked about the process, the stones, the alloy options, and eventually landed on the perfect design for my partner (now fiancee)'s engagement ring. I set a date for when I would need the ring by and they delivered it a week earlier than that, and then offered to make any alterations I desired within 30 days. I considered making some alterations because I didn't have quite the right idea about the size of stones I requested, but my fiancee loves the ring and she refuses to part with it for alterations! Overall I couldn't be happier with this service. My expectations were exceeded and their professionalism is unmatched.”

CustomMade.com 5 star review on 31st December 2025

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Posted 2 weeks ago

“Very good experience. The team understood the idea I wanted to put in jewelry and worked well within the timeframe. The results were perfect.”

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Posted 2 weeks ago

“Had a great experience start to finish. I decided to get my husband custom cufflinks last minute before Christmas. They worked very efficiently to get the cufflinks designed, made, and shipped so they arrived before Christmas. They are so detailed and exactly what I was hoping for!”

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Posted 2 weeks ago

“Amazing staff that responded promptly and got every detail for the ring within the given price range. Everything was ran by me to get my ok before anything was done and I’m very impressed.”

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Posted 2 weeks ago

“This was such a fun experience! I had a very unique pendant made for my partner that I couldn’t have found anywhere else. We had a little bit of a struggle with the shipping, and CustomMade made it right so that I was able to give this gift to my partner in time for Christmas! It was a 10/10 experience.”

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Posted 2 weeks ago

“The end result was perfect, and my wife of 40 years loved it. My only recommendations are for the process. The response time for each question I had was roughly 24 hours, which delayed getting the order started. It's hard to have a Q&A that lasts that long. Also, it would be helpful for the completed project pictures to be made with a ruler in the image view for size comparison.”

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Posted 2 weeks ago

“My expectations were far exceeded!! The pendant is PERFECT and my husband absolutely LOVES his Christmas gift!”

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Posted 2 weeks ago

“They made everything perfect! I would have never dreams of a ring so precise and beautiful they truly made my moment magical and if I could go back I wouldn’t do it any other way!”

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Posted 2 weeks ago

“Came out great!”

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Posted 2 weeks ago

“This company was the best ! Their customer service was amazing, kept me updated daily. I had input on all the renderings , and design changes.The finished product was absolutely beautiful, exactly what I wanted. Gave it to my husband for Christmas, he loved it, was so surprised, and impressed. The workmanship is top notch. I highly recommend this small business ….quality work, quality customer service. Lynne Williams”

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Posted 2 weeks ago

CustomMade.com is rated 5.0 based on 4,272 reviews