CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,039 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish, the entire experience was seamless and incredibly easy. The team at CustomMade created the perfect ring for my partner and we couldn’t be happier with the results.”

Helpful Report

Posted 1 week ago

“This was the BEST experience EVER!!!! The last I worked with (Ryn) was super nice and patient with my many many changes and tweaks to the ring, always expressing that she was excited to hear what I thought and what was next. It was very well priced and a phenomenal experience. I ended up working on this ring for about two months, and she was so patient and professional! At one point I just asked to see another angle on the rings rendering, not to edit, just to make sure, and within a couple of hours she had made it happen!! Five stars are not even close to enough to truly show how amazing this whole experience was!!!! Oh!! And they send a super sweet proposal box too! It’s got tissues (for happy tears) mints, cards (“I asked” & “I said yes”) and a couple other goodies too!!!!! Will always and forever recommend CustomMade to anyone and everyone!!!!!! Thank you!!!!!!!!!”

Helpful Report

Posted 1 week ago

“Working with Custom Made has been amazing! They worked with my partner to make my gorgeous engagement ring, and I worked with them on an engagement ring for him. Both rings are absolutely stunning! The process is super simple and really fun too! Stephanie was lovely to work with, and it is clear that she really loves her job! It was lovely to excitedly share proposal plans and engagement photos with her. Will 100% recommend to friends!”

CustomMade.com 5 star review on 9th September 2025

Helpful Report

Posted 1 week ago

“The staff is extremely knowledgeable and great about paying attention to what information is given and asking questions about other information that may be helpful. They created the perfect ring for my wife and we both love how it turned out! I couldn’t ask for better! The details and design is absolutely amazing! Thank you so much!”

Helpful Report

Posted 1 week ago

“Were prompt, communicative, and made us a beautiful ring I'm CERTAIN he will adore. The team helping me were super personal and friendly, I couldn't be happier with the ring they helped create :)”

Helpful Report

Posted 1 week ago

“Everyone who worked with us was unbelievably kind and helpful. The ring was spectacular and we couldn't have asked for a better product to make our day just that much more special.”

CustomMade.com 5 star review on 8th September 2025

Helpful Report

Posted 1 week ago

“I could not have asked for better customer service and care! They are absolutely amazing here and I highly recommend! Ryn was amazing and she talked through everything with me and kept me updated on everything as it was happening. The ring came out better than I imagined and when i actually popped the question she was in love with the ring as well! Highly highly recommend custom made for all your ring needs!”

Helpful Report

Posted 1 week ago

“Excellent service and a beautiful ring”

CustomMade.com 5 star review on 7th September 2025

Helpful Report

Posted 1 week ago

“Great experience from start to finish. Could not have imagined Doug this process without them. They took the stress level away! I recommend them highly!”

Helpful Report

Posted 1 week ago

“CustomMade is an amazing company they put so much work and effort into making my ring perfect, whatever question i would ask they answered almost right away and helped me with any confusion, i would 100% recommend”

Helpful Report

Posted 1 week ago

“My experience with CustomMade far exceeded anything I could have expected from an online custom jeweler. I set out to find the perfect engagement ring for my fiancée, and I can confidently say you don’t need to look any further than CustomMade. To start, I should mention that before beginning the ring shopping process, I knew almost nothing about the many customization options: stone cuts, settings, diamond quality, and more. Thankfully, the CustomMade website features helpful visuals and guides that walk you through all the options. It allows you to start with just a rough idea, and from there, their process helps bring your vision to life. In my mind, what truly set CustomMade apart was the outstanding communication from their team. Every representative I interacted with was professional, kind, and highly responsive. They provided detailed sketches, CAD renderings, and made revisions without hesitation whenever I requested changes. I often received same-day responses with updates or next steps, which kept me feeling confident and informed throughout the entire process. Another major highlight was their transparency around budgeting. Before any design work begins, you set your budget, which eliminates any uncertainty about cost. They offer many affordable options, like lab-grown diamonds for example, and have great policies around ring security. Even the packaging the ring arrived in was impressive and thoughtfully done. In short, I could go on and on about how much I enjoyed working with the wonderful people at CustomMade. I’ve already recommended them to friends, and I’ll continue to do so. They are professional, communicative, and genuinely passionate about what they do. It felt like they truly cared about crafting the perfect ring for my fiancée and took pride in every detail. And most importantly, the ring itself is stunning. Durable, beautiful, and exactly what I envisioned. No gimmicks here folks, just top-quality craftsmanship. If you want your significant other to be absolutely floored, go with CustomMade. I went to some ring stores before using CustomMade, and I can only state that CustomMade was just simply better. I highly recommend this website.”

Helpful Report

Posted 1 week ago

“I couldn’t have asked for a better experience! The people I’ve worked with through CustomMade have been incredibly professional, collaborative, flexible, and understanding. They really worked hard to capture my vision and kept process very reasonable for a product I’m very happy with! I couldn’t find anywhere else that could grant me the beautiful, floral, topaz-based ring that suited my partner perfectly. (:”

Helpful Report

Posted 1 week ago

“The quality of the ring is superb, my only gripe is that there is no e-transfer option. It would have made things easier. My fiance loves the ring and I'm 100% happy with it.”

Helpful Report

Posted 1 week ago

“Thoroughly enjoyed my time working with my team. They were very kind and helpful. I was kept up to date as my project progressed during the phases. I get compliments on my memorial necklace constantly. So incredibly pleased that I worked with them! Will absolutely do it again, when the time comes!”

Helpful Report

Posted 1 week ago

“My experience with CustomMade was nothing short of fantastic. My project manager and her team were responsive and helpful in creating my fiancé and I’s dream engagement ring. Not to mention they helped keep pricing down as to not break the bank for an exceptional and beautiful one of a kind ring.”

Helpful Report

Posted 1 week ago

“I love them I’m already on my third ring. Thinking of a design for my fourth and they’re so patient professional and thorough. It’s much better than a jewelry store and it holds more sentimental value”

Helpful Report

Posted 1 week ago

“My experience with Custom Made has been incredible from start to finish! I worked with Samantha who was responsive and helped me along the journey of creating the perfect engagement ring for my partner. As a person in a queer relationship, it is hard to find an engagement for a woman that is not too feminine or too masculine. Custom Made helped me design the most perfect, unique, and special ring that met all my expectations and was within my budget. They were able to meet my timeframes and made several adjustments along the way to ensure my vision for this ring stayed true to what I wanted!”

Helpful Report

Posted 1 week ago

“My experience was exceptional. Thr ring i purchased and helped design was for our 25th wedding anniversary. I was very impressed from the get go with the different ring sketches provided off of my initial descriptions of what I wanted. Throughout the entire process I never felt rushed or pressured in any way shape or form. I always felt like my satisfaction was a priority. The outcome was perfect! Not only was the ring just what had wanted, it had much more impact and meaning for my wife knowing it was custom made for her from me!”

Helpful Report

Posted 1 week ago

“Very fast production the ring came in ahead of schedule. Design team we very great and easy to work with. Super happy with the outcome and quality.”

Helpful Report

Posted 1 week ago

“I was really impressed with how flexible the team was. They clearly state that they're willing to make any requested changes prior to production, and they follow through on that. They were very transparent about costs and worked with me to find affordable but high-quality materials. They warned me of possible difficulties with my design, like trouble resizing a complex band. They gave me time estimates and usually beat those estimates. The whole way through, I was very impressed, and they did a fantastic job on the ring itself. Thank you for helping me design the ring that my fiancee now wears proudly every day.”

Helpful Report

Posted 1 week ago

CustomMade.com is rated 5.0 based on 4,039 reviews