CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,032 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,032 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 16th September 2025

Griffin Welch

CustomMade.com 5 star review on 15th September 2025

Phillip Silvey

CustomMade.com 5 star review on 11th September 2025

Eirini Ka

Jake Heil

1707

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot express more fully how much I appreciate this company. This was the most responsive, easy to work with, detail oriented, helpful, caring team I have ever had the pleasure of working with. On top of it, they helped me design a ring to match my finance’s ring perfectly, and I have never been so excited to receive a delivery ever. This was a dream come true, and I will be back to worth with this company any chance I get from here on out!”

Helpful Report

Posted 1 month ago

“I had a great experience with custom made. They answered all my questions and made exactly what I was looking for!”

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Posted 1 month ago

“My experience with CustomMade was great! The people who I worked with were all incredibly friendly and the ring I got was nothing short of amazing! It was a 10/10 experience!”

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Posted 1 month ago

“These guys were legitimately FANTASTIC! This was my first time dealing with any sort of jeweler and right off the bat they were friendly, knowledgeable, informative and were willing to listen to all of my questions, concerns and all of my ideas! I don't normally do reviews but this company deserves all 5 stars, I'd give more if I could! Sarah D. Was my jeweler that I worked with and she really was everything I could have asked for. I even had to take a 2-3 month break before I was able to move forward for personal reasons, and when I was ready to continue we picked up right where we left off! Truly some of the best service I've seen in a company, HIGHLY recommend this company.”

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Posted 1 month ago

“Through the whole process, everyone I worked with was exceptionally responsive and experienced. I worked to get a custom engagement ring made based off a photo, and they came back with a design more perfect than any I could have imagined. My now fiance has been nonstop AMAZED by the quality, and everyone we have shown has agreed that I nailed the decision. They designed within my budget to a tee and delivered exactly what I was hoping for an more. I will be returning for my wedding band!!”

CustomMade.com 5 star review on 30th July 2025

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Posted 1 month ago

“They were very helpful throughout the whole process! I was skeptical at first but they were very reassuring the whole time. I read all the bad reviews, but the quality control was great, and when it comes down to it, they are making YOUR ring design. So if you don’t do your due diligence in making it sturdy and durable, that’s on you not them! Mine has not had any issues at all and I love it!”

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Posted 1 month ago

“It was A experience to remember with the group of people that assist me on this beautiful project. Very patient and determined staff that helped me and guided me through it and I'm forever grateful.”

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Posted 1 month ago

“Fantastic customer service, even better product! My fiancé was over the moon with her ring!”

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Posted 1 month ago

“I did a lot of research when I was looking for an engagement ring. I wanted something unique and special. Custom Made delivered a unique experience that made the process easy and stress free. They listened to my needs and the final product was exactly what I was looking for. The craftsmanship is exquisite. I would recommend using this company for anyone interested in creating a one of a kind piece.”

CustomMade.com 5 star review on 29th July 2025

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Posted 1 month ago

“Communication was outstanding throughout the whole process, they’re very flexible with alterations and very understanding. Ive wholeheartedly enjoyed the entire process from start to finish”

CustomMade.com 5 star review on 28th July 2025

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Posted 1 month ago

“My experience- in creating a necklace for my wife- was flawless. I wanted to build a present for her for her becoming a PhD and Custom Made was patient, suggested some options without being too prescriptive, and communicated consistently along the way.”

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Posted 1 month ago

“From the very beginning, Custom Made was excellent and very responsive. I never felt that I wasn’t going to know what I was going to get.”

CustomMade.com 5 star review on 27th July 2025

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Posted 1 month ago

“It was. a very easy process with update very consistently!”

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Posted 1 month ago

“I had a remarkably successful experience. I wish every business engaged with their clients as capably as Custom Made does. An exemplar for others to follow.”

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Posted 1 month ago

“This is my second time having Custom Made procure a ring for me and its now clear that they are simply phenomenal on every facet. They made an exquisite engagement ring for my fiance perfect to my vision. Now they have done it again in making the vision we had of our wedding bands a reality. I love the team and ll they do. Extremely professional group worthy of their notoriety. -Jahmal Francis Returned Customer”

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Posted 1 month ago

“Lovely experience”

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Posted 1 month ago

“Great experience. Step by step process was simple and easy to follow. End result was perfect as well. Very happy and will most likely purchase again through Custom Made.”

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Posted 1 month ago

“I had an amazing experience using CustomMade to design my engagement ring. The people I worked with were very responsive, flexible, and helped to answer all my questions. The ring turned out exactly how I pictured it, it was absolutely perfect!”

CustomMade.com 5 star review on 23rd July 2025

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Posted 1 month ago

“Very detailed. Kept in contact throughout and dealt with many requests until it was perfect.”

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Posted 1 month ago

“Super easy to work with and great pricing”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 4,032 reviews