CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,872 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,872 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th June 2025

1676

Anonymous

Anonymous // 01/01/2019

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“Custom Made is a wonderful small business with a thoughtful, dedicated staff. They were professional throughout the process and the quality of the jewelry is very high. I would recommend them to anybody interested in custom designs. Bravo!”

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Posted 2 months ago

“Incredible and supportive team, with fast and reliable response times! My fiance adores the ring made for our engagement!”

CustomMade.com 5 star review on 26th April 2025

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Posted 2 months ago

“First of all, give Janine a raise, just good service, good updates, great quality on the product already!”

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Posted 2 months ago

“Great but it take more iteration that I thought to have the final product.”

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Posted 2 months ago

“The Team made sure I was well informed on the materials, process and procedures. They are very patient and very professional. Even more important they are responsive and that helps a LOT when you’re paying for something you can’t physically see. All trust and all good intentions, they did great. Thank you Ty Wilson for my family heirloom that will start with me.”

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Posted 2 months ago

“I was a little skeptical of the process to begin with. Who buys a ring without seeing it or talking with someone in person. I'm very impressed with the service. The design consultation was great. The person I was working with asked a lot of questions. The designs she brought back to me were awesome. The designers were able to make something that matched perfectly with the wedding bands my fiancé designed with CutsomMade. When I got the ring, I was blown away by the quality and detail that went into it. Simply amazing.”

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Posted 2 months ago

“I absolutely love my ring! Custom made helped me and I couldn’t have imagined it any better than it came out! The process took about 2 months start to finish and ended up costing less than we’d projected initially. Couldn’t be more pleased with the outcome!!”

CustomMade.com 5 star review on 24th April 2025

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Posted 2 months ago

“Hello good evening Thank you for your follow up. I had a mixed experience with my last 2 ring orders. But all pertains to the shipping and cost of shipping compared to Amazon... which also facilitates custom jewelry orders. Is there something way to ship to Canada that doesn't tag on a great cost?”

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Posted 2 months ago

“Most amazing place to work with to make and vet custom Jewelry men and women’s. I did my fiancée wedding band and it came out incredible”

CustomMade.com 5 star review on 23rd April 2025

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Posted 2 months ago

“Very Professional. Streamline process all the way through and the ring quality was imaculate. I would use them again and suggest others to do so.”

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Posted 2 months ago

“Very easy to work with Emily on my ring, who was very patient with answering any questions, drafting up various options and providing regular updates on the process”

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Posted 2 months ago

“I requested custom cuff links for my husband for his birthday. The entire experience from first outreach through final product was fantastic. The final product was exactly what I worked with the designer on in the design process. My husband loved them. Highly recommend Custom Made!”

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Posted 2 months ago

“I ordered a signet ring with the family crest from CustomMade several years ago and when I contacted them again this year to revise my design, they had all their previous design materal available to quickly produce what I was looking for. I'm very pleased.”

CustomMade.com 5 star review on 20th April 2025

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Posted 2 months ago

“The experience with CustomMade was absolutely phenomenal! They crafted a custom ring that I never imagined anyone could create. Each and every expert and consultant I spoke with was incredibly kind, polite, and very communicative. The entire process of making this ring was a great experience, and I couldn’t be more grateful. Thank you, CustomMade, for the flawless experience!”

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Posted 2 months ago

“Custom made is a fantastic company and I would highly recommend them. I was able to design my own ring without any difficulty and they were fantastic at keeping in contact and updating me every step of the way. The ring turned out beautifully and I couldn't be happier with the results and the service I received.”

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Posted 2 months ago

“Working with custom made was amazing. They were so communicative and easy to work with. They helped guide me through the process and made it all easy to understand. I never felt rushed or stressed and they never made me feel bad for changing my mind about things. They were realistic and overall I would love to work with them again.”

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Posted 2 months ago

“Designing that special piece of jewelry with CustomMade is a pleasurable experience. This is my fourth piece I've designed with them and it turned out impeccable. There is nothing like wearing and a self designed statement piece.”

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Posted 2 months ago

“Samantha was very helpful and she brought my vision to ice while still sticking to my budget. It was very easy and they made the perfect ring.”

CustomMade.com 5 star review on 19th April 2025

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Posted 2 months ago

“Excellent customer service that went above and beyond what they had to do. For personal reasons I could not commit to the final payment and receive the ring but they kept it safe for nearly two years!”

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Posted 2 months ago

“Customade has created both my engagement ring, and now the two wedding bands. All three have come out beautifully and the fact they are based on designs we worked together to create makes it truly special. Their team is highly responsive, professional, and courteous. They are happy to work with you on your budget and their artists really will help give you that "wow" factor. My Fiancée constantly gets comments on her engagement ring and the pairing we made for it I am sure will get even more.”

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Posted 2 months ago

CustomMade.com is rated 5.0 based on 3,872 reviews