CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,531 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 17th May 2026

1743

Anonymous

Anonymous // 01/01/2019

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“Working with Michael was a breeze. I only had a rough sketch of what I wanted. Custom Made actually improved the idea. I think the necklace looks wonderful. When I gave it to my daughter, she cried and thought it was awesome that the necklace is custom made. She hasn't taken it off since it arrived and she shows all her friends. I would definitely use Custom Made again. The necklace was made in a timely manner and the price I feel was right where it should be. I started my budget and that's where it stayed. They have me what I wanted and didn't try to upsell something I didn't want. I am very happy I found them!”

CustomMade Jewelers 5 star review on 26th March 2026

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Posted 1 month ago

“Started off with pictures that I was inspired by and we changed a few things very good communication skills they have to make sure you get exactly what you want. Very understanding on when you actually want to get the ring made, don’t rush you by any means. Got the ring in and so blessed to deal with such a great company to make such an amazing ring. Shipping is amazing and 100% recommend to anyone. Will be getting wedding bands through them as well”

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Posted 1 month ago

“This is my second charm by CustomMade. Both have been for topographical detailed gold charms of very small islands. As I was very happy with the previous work done in 2023, I came back again for this new one. The charm arrived on schedule - actually earlier than the estimated time. The work is beautiful. I had provided some pictures and map representations of the island, and from those CustomMade was able to replicate the island accurately, both in outline and in detail. Communication was outstanding. Every step of the way is detailed, with questions answered, constant sketches and pictures provided, and changes made when requested. I will definitely be back when I have another custom project. I recommend CustomMade based upon my two experiences. My wife is going to be surprised and happy when I present this charm to her while on our vacation. Thank you CustomMade.”

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Posted 1 month ago

“10/10, I had a great experience. I had an idea but I was lost. The team at custom made walked through step by step to make my vision into reality. My fiance and I could not be happier.”

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Posted 1 month ago

“I had the pleasure of working with Lexi for our engagement ring and I loved every process! I was so excited to wake up the next day and see new pictures of the project. 10/10 would recommend!! Thank you!”

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Posted 1 month ago

“The team was very helpful and all communication was met with prompt response as well and a smooth design and manufacturing process.”

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Posted 1 month ago

“The ring is the exact design which I submitted with all the details. Easy company to work with to get it right.”

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Posted 1 month ago

“amazing she said yes and has been obssesed with the ring every since thank yall soo much”

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Posted 1 month ago

“Really great and professional from engagement to wedding day. worked with me every step of the way. can't recommend them enough”

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Posted 1 month ago

“Every step of the process was very indepth and took great care into making sure the ring for my purposal to my girlfriend is as perfect as she is.”

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Posted 1 month ago

“Absolutely amazing work, my ring came out better than I could have even expected and my fiancé adores her ring!!! Vivian & Nix were amazing to me and made the process super easy!!”

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Posted 1 month ago

“Our experience was absolutely top notch! After my fiance went through Custom Made for my engagement ring, we knew we wanted to continue working with them for a custom wedding band. We worked with Katy, and she made the experience so easy, clear, and fun. My wedding band turned out exactly how I hoped!”

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Posted 1 month ago

“Excellent customer service- Emily is the best! Super helpful and responsive, patient with my tweaks and changes to the design, and insightful when I wasn’t sure what direction to go. After receiving the ring I was not disappointed! It’s beautiful, unique, and totally fits my wife’s personality. She loves it and gets tons of compliments on it everywhere she goes. She shows it off proudly and I tell everyone where to find their own custom jewelry. Also worth mentioning, the price tag was significantly more reasonable than I expected. Most places would penny charge 4-8k for what I designed for my wife but ours landed just under 2k with tax. Well worth the purchase if it’s in the budget and you’re looking for something unique and high quality!”

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Posted 1 month ago

“Excellent customer service and excellent craftsmanship. If they made different jewelry I would permanently buy from them only.”

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Posted 1 month ago

“CustomMade did an excellent job of turning the design I provided into beautiful sets of silver cufflinks, and I have ordered more several times since. They communicate thoroughly throughout the process, as well.”

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Posted 1 month ago

“I had a very positive experience with my engagement/wedding band set through CustomMade. I had a strong idea of what I wanted but the designers did an amazing job bringing it to life! There team was very responsive and encouraging while providing me 3D renderings to give me an idea of what my vision looked like. After proposing (she said yes :D) she said it was "more beautiful than anything I could have ever expected." Thanks to the team and I will definitely be recommending to the other friends in my life looking to drop one knee!”

CustomMade Jewelers 5 star review on 22nd March 2026

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Posted 1 month ago

“My experience was phenomenal. A++. I really appreciate the white glove service. Having a project team really helped me bring this dream to a reality. My fiancé cried when I gave her the ring and it was a very special moment. Thank you!”

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Posted 1 month ago

“The whole process is super easy to do and they are so easy to work with. I sent them some of my ideas and they were able to turn it into reality. Trust the process and they will take any idea or thought of yours seriously. I had an excellent experience.”

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Posted 1 month ago

“Spoke with 3 different employees. 1st one was with me throughout the entire process of the design, another one quickly joined for an additional question and then I believe someone else had helped me with the final product and delivery. Whole process was fluid, easy to understand, and extremely easygoing with the decision making. Also, my now Fiancee loves the ring. So I know I did something right hehe.”

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Posted 1 month ago

“CustomMade was wonderful to work with from start to finish on our wedding bands. My fiancée and I came into the process with a vision for bands that would complement her engagement ring while still feeling personal and meaningful to us as a couple. From the beginning, the team made the experience feel collaborative, thoughtful, and genuinely exciting. Our project manager, Grace, was outstanding throughout the process. She was patient, responsive, and incredibly helpful as we worked through multiple design ideas, revisions, sizing questions, pricing concerns, and final adjustments. There were several points where I needed to clarify what I wanted or change direction on my own band, and Grace never once made me feel like I was asking too much. She consistently reassured us that the goal was to get the rings exactly right, and that level of care meant a great deal to us. What stood out most was how personal the experience felt. We were not just picking something generic out of a catalog. The team took our ideas seriously, explained the design process clearly, answered questions thoroughly, and helped us create rings that truly feel like ours. Even when we ran into fit and sizing issues along the way, they remained flexible, communicative, and committed to helping us get everything right. When the finished bands arrived, we were thrilled. The craftsmanship is beautiful, the designs feel true to what we envisioned, and it was incredibly special to see everything brought to life so well. This was our second time working with CustomMade, and just like with the engagement ring, the experience was personal, collaborative, and enjoyable from beginning to end. We are very grateful to Grace and the entire CustomMade team for their patience, professionalism, and care.”

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Posted 1 month ago

CustomMade Jewelers is rated 5.0 based on 4,531 reviews