CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,872 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,872 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th June 2025

1676

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a signet ring for college graduation & the team worked closely with us to make it perfect!”

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Posted 3 months ago

“The process or I should better say the adventure creating a ring for my wife was so fulfilling. Custom Made definitely makes sure that everything is to my liking with the greatest of humility and patience. They really do everything they can to make sure I feel I was leading the design while making it wonderful and fun. I never felt rushed or pushed. The end result ended up looking exactly like I wanted. I also love the new boxes they coming in. It looks so lovely. Thank you everyone in Custom Made for an amazing experience and result.”

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Posted 3 months ago

“Highly recommend. Custom Made was very quick and very efficient with the process. The ring is exactly what I wanted if not more. My now Fiancé LOVES her ring.”

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Posted 3 months ago

“The ring came out perfect and my now fiance loved it. The team was really awesome to work with. Very informative and relatively cheap as well. Would recommend them again :)”

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Posted 3 months ago

“This was one of the easiest and stress free experience I have ever had while making a purchase. This team was with me the entire time to be sure we created the perfect ring. When i received the ring I was speechless. The ring was perfect. I could not have chosen a better company to create the perfect ring. Thank you so much! My proposal was an absolute success!”

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Posted 3 months ago

“After wearing beautiful wedding rings for 34 years and wearing nothing on my right hand from a divorce 20 years, I decided to purchase and design my own engagement ring. As to marry myself, wonderfully exciting. Custom made has gone beyond and above expectations. I loved getting to choose a natural gemstone opposed to a lab created. Thank you”

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Posted 3 months ago

“Very helpful team for a clueless customer like me They were great. I've never bought jewelry for my wife before but I took a photo of something that I found on TV and they walked me through the process. They were patient as I was going back and forth between design options. They also helped me make decisions that I wasn't sure about like which type of gold, how long a chain, etc. They were also very responsive, writing me back within a day or even just hours. In the end, I paid and got the necklace. It was all straightforward, even for an amateur like me!”

CustomMade.com 5 star review on 2nd April 2025

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Posted 3 months ago

“Really a great experience. Get response rate. Fast shipping. I had a hard deadline and CustomMade put me at ease and made sure it was here on time and in perfect shape.”

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Posted 3 months ago

“Can't praise this company enough. I got 3 rings from Custommade. 1 engagement ring and 2 wedding bands. The staff at Custommade kept me updated on the production of the ring from making the ring to it getting on m doorstep. They helped me pick out stones, ring metal, and anything else to make sure I had the ring I would fall in love with. This company doesn't ghost you or leave you hanging about information, tracking, etc. Custommade made sure I was pleased with the ring before they shipped it to me. Again, I can't thank/ praise them enough. Thank you so much custom-made.”

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Posted 3 months ago

“Good communication and service. Recieved all the help I needed, and they managed to create an engagement ring and a wedding band exactly like I had envisioned them.”

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Posted 3 months ago

“The process was streamline and my requests were understood. I never felt like my issues were trivial. We had some issues with UPS but it was not customs fault. The only request I would make is the ability to pick your shipping company. < I didn't ask if this was a option > if it is make this a 5 star review”

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Posted 3 months ago

“CustomMade not only made the ring beautifully but they listened to what I asked and made all the changes to it that I wanted I love the product and would recommend them to anyone in need.”

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Posted 3 months ago

“It was a super simple process and fast with a great design team. Loved the experience with this company. Bonus mention: the ring fit perfectly”

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Posted 3 months ago

“I had a great time choosing the custom ring for my engagement here. Every little detail came out so perfect and I was able to approve every change. Even when we ran into a hiccup when the center stone broke Emily helped me pick a new one asap and the engagement couldn’t have gone better! Thank you CM!”

CustomMade.com 5 star review on 28th March 2025

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Posted 3 months ago

“Great response time, helped me plan for the type of stone I wanted (really wanted opal), easy process, and the final design was just gorgeous.”

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Posted 3 months ago

“The CustomMade team helped me design a ring that both i and my fiance love, from start to finish. They kept me well within budget, and helped me create an absolutely gorgeous ring.”

CustomMade.com 5 star review on 27th March 2025

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Posted 3 months ago

“From vision to ring in hand, Custom Made was very professional, commuicative, and supportive in heling my thoughts come to life. Everyone responded in a timely fashion and produced a ring I absolutely love!”

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Posted 3 months ago

“From start to finish the staff were clear and polite. Everything was articulated clearly and the ring itself was wonderful! The box with little thoughtful address ons was very sweet. Thank you to the team for an excellent job”

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Posted 3 months ago

“I googled custom rings I know very risky! But Custom made was the first one to come up getting a response with them is fast customer service is amazing and there overall patience is commendable. Everyone who was on the project was amazing great to talk to and was fast with their responses.”

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Posted 3 months ago

“My experience was amazing! My project manager, Emily, did an amazing job in communicating. The process was super easy and perfect for those who was a ring that is unique and matches your taste.”

CustomMade.com 5 star review on 26th March 2025

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Posted 3 months ago

CustomMade.com is rated 5.0 based on 3,872 reviews