CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,666 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 4th July 2026

Austin Strickland

CustomMade Jewelers 5 star review on 3rd July 2026

Jennifer Corley

CustomMade Jewelers 5 star review on 1st July 2026

Laura Rivera

Tony Dennis

1748

Anonymous

Anonymous // 01/01/2019

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“I loved working with Ms. Sama. She is very attentive and quick to respond, simplifying a complicated process. Pricing is fair with tons of options available.”

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Posted 2 months ago

“I absolutely loved my experience with CustomMade. They were always very efficient with communications and updates which was very reassuring given the time and money going into the project. Even during the time when the ring was being contructed, I got a message about once a week to reassure me thay all was going well. I did have a few issues with the courier delivering the ring, but that was entirely the fault of UPS and in the end, it arrived undamaged, even if it was a little late. Whilst we were designing the ring, CustomMade were very professional and patient with me - I was changing things a lot to reach my desired design and they were always very happy to change it up and send new 3D designs each time. I am so happy with the outcome of the jewellery, and I love that they send a pro shoot and video of the ring before they send it. The ring also arrived with a few things to help with the proposal, like tissues for happy tears, mints, little placards for taking pics, a note card to write some things down, etc. Thank you CustomMade for giving me a beautiful one-of-a-kind ring that I know my [soon to be] fiancé will love!”

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Posted 2 months ago

“I ordered an engagement ring from CustomMade and was extremely pleased with the result. My fiance receives compliments all the time and she always brings up how its custom. We were so pleased that we actually ordered our wedding bands through CustomMade as well. I can’t stop recommending this company to all my friends and family, they will make any occasion the best it can be with the jewelry they create!”

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Posted 2 months ago

“I was initially unsure about the whole “ordering a custom engagement ring online” process, but once I started working with the CustomMade team, all my worries disappeared. From the early sketching stages to the final touches, they were highly professional and quick to address any questions I had, making the decision-making process much easier while also offering thoughtful ideas to complement my own. The final result was an absolutely stunning piece that will be treasured for a lifetime. I’d also like to highlight the support and dedication of Rachel, my project manager, who guided me seamlessly through every step and showed great patience with my changes of mind and concerns. To sum up, I highly recommend this experience to anyone looking for the perfect custom engagement ring. I truly can’t think of anything that could have been done better throughout the process.”

CustomMade Jewelers 5 star review on 18th April 2026

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Posted 2 months ago

“Very cool experience. 10/10 communication. Great quality and presentation.”

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Posted 2 months ago

“There was no attempt to upsell me on anything. I provided my budget up front and they stuck to it.”

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Posted 2 months ago

“After visiting a couple of different jewelries in search for an engagement ring, I was very frustrated. No one truly understood what I was looking for in a ring. Fortunately, I came accross CustomMade and was able to make a ring just like I wanted it. The entire process was easygoing, reassuring and friendly. The pricing was also decent compared to other providers. I felt safe and seen through the whole process. The only reason I'm not giving 5 stars is because the band was slightly thinner than I expected and saw on my final design, which I approved. Regardless of that, I still absolutely love the ring I got for my girl. I'm hoping to give it to her soon and can't wait to see her reaction. Thanks to the CustomMade team for an incredible service!”

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Posted 2 months ago

“CustomMade made the whole experience seamless and easy. They responded extremely fast and were very clear in how it would be made and what are the best options. I would highly recommend them to anyone who is looking to get a custom made piece!”

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Posted 2 months ago

“Very good with communication and professional would use again”

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Posted 2 months ago

“I know I wanted to custom design a ring for my girlfriend to propose, so I was looking at lists of good companies to go with and this was one of them. From the beginning everything was great! I got matched with someone who helped me through the whole process and was very communicative the whole time. Anytime there was any changes or any updates about the gems and ring making process, i was notified. Even though I didn't physically make it, I fully felt like I was in control of how things went and the overall design. Everything turned out amazing, and it was all kept within budget, with many price alternatives presented too. Overall, it was a great experience!”

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Posted 2 months ago

“Did exactly what I asked for ... I found need a custom ring these people can get it done for you !”

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Posted 2 months ago

“I was sceptical at first of buying something like an engagement ring from an online place I've never used before but my fears were quickly relieved. The process from beginning to end was more than I could have hoped for. The help in picking each step was invaluable and surprisingly affordable given that it's a custom made ring in the end. And in the end she absolutely loved her ring. We will be back for our wedding bands.”

CustomMade Jewelers 5 star review on 16th April 2026

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Posted 2 months ago

“It was amazing their team worked with me to create the perfect 1 out of 1 piece. I had every question answered throughly and respectfully. I will use their service again in the future and I recommend it to anyone I know”

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Posted 2 months ago

“Absolutely incredible experience, I wouldn’t have changed a thing. My project manager worked with me the entire way to build the perfect ring, all within my budget. The final result was exactly what we had been planning for months. Would absolutely recommend and will be coming back for wedding bands!!”

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Posted 2 months ago

“Very friendly and respectful professionals who will always make sure you get exactly what you want.”

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Posted 2 months ago

“I made my engagement ring with Custommade and it's beautiful.”

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Posted 2 months ago

“Customer service was awesome, quick and clear responses, and the jewelry came out fantastic 15/10 would absolutely recommend.”

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Posted 2 months ago

“I am extremely pleased with my ring. The whole process was very professional and great customer service. I will be ordering mor products from CustomMade.”

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Posted 2 months ago

“Absolutely a fantastic experience. Johnathan helped guide me through each step of the process and answered all my questions with a fast response. Last weekend I proposed and she absolutely adores the ring. Thanks again for everything you guys have done. I would recommend CustomMade to any of my friends or family. 10/10 experience!”

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Posted 2 months ago

“THIS PLACE IS AWESOME! It felt like project manager was super invested with crafting the ring. She was super attentive to the details I wanted on the ring and she responded very quickly. The ring came EXACTLY how I wanted it, and the packaging it came in was a nice touch. Those mints for bad breath were funny😂”

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Posted 2 months ago

CustomMade Jewelers is rated 5.0 based on 4,666 reviews