CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,875 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th June 2025

1676

Anonymous

Anonymous // 01/01/2019

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“From start to finish the staff were clear and polite. Everything was articulated clearly and the ring itself was wonderful! The box with little thoughtful address ons was very sweet. Thank you to the team for an excellent job”

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Posted 3 months ago

“I googled custom rings I know very risky! But Custom made was the first one to come up getting a response with them is fast customer service is amazing and there overall patience is commendable. Everyone who was on the project was amazing great to talk to and was fast with their responses.”

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Posted 3 months ago

“My experience was amazing! My project manager, Emily, did an amazing job in communicating. The process was super easy and perfect for those who was a ring that is unique and matches your taste.”

CustomMade.com 5 star review on 26th March 2025

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Posted 3 months ago

“It was fun and easy to do. I was able to tinker with it four or five times to get it just how I imagined the ring looking. Responses were always quick and I got the ring quicker than anticipated. Overall great experience!”

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Posted 3 months ago

“Initially, i was a little skeptical about ordering a custom made ring online. However shortly after I got in touch with the individuals at CustomMade.com, all my concerns were addressed. The entire process was easy and talking about what i had in mind for a design helped the design team creat the perfect ring!”

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Posted 3 months ago

“Although the engagement ring took a long time to design as it takes time to communicate, I am very happy with the final product and will definitely be returning to design a wedding band.”

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Posted 3 months ago

“The impressive part of the whole experience was communication. Each phase of the process is assigned to a specific person who will keep you informed of their progress. You have several opportunities to view the design before production begins. Once production begins, the final product is ready for review giving you the opportunity to make any minor changes before shipping. I received my ring within the time stated and was very satisfied with the results. You will not be disappointed in the results.”

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Posted 3 months ago

“Everyone at Custom Made was wonderful! Responses were timely, they made suggestions and were also great at implementing the changes we asked for. I also really appreciated their patience, as there was a period when I was very busy and didn't respond for a long time, yet they picked the project up exactly where it left off. I also appreciated their commitment to making a great product. When it came time for production, they told us when it didn't meet their quality control, repeated the producition, and still met our timeline. We are very happy with the final ring and are sure that it will last a lifetime!”

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Posted 3 months ago

“Everything was very efficient and the ring was perfect.”

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Posted 3 months ago

“From the first interactions on the website to the customer service experience to delivery to the actual quality of the product everything has been above board and exceptional”

CustomMade.com 5 star review on 24th March 2025

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Posted 3 months ago

“They made the process very easy the final product came out lovely!”

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Posted 3 months ago

“This was a remake of a lost ring. I made some minor changes and am very happy with the result. The constant updates as well as prompt apprisals of problems kept my mind at ease. End result is a ring even better than I anticipated after a seamless process.”

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Posted 3 months ago

“I wanted to wait a few months before writing this review but I am finally confident in saying that this whole prowess and the product delivered exceeded all my expectations! The people are professional, personable and full of knowledge. They really adopt your special occasion and want to be a meaningful part of it. I came in with a pretty simple design for my wife’s engagement ring and they went out of their way to source a matching stone to my own ring (also made with this company!) and make my whole vision come to life. The turn sound time was quick and the final product was jaw droppingly perfect! We have been wearing our rings daily for a few months now and they are in perfect condition and we love them more and more each day! Thank you to Custom Made for helping with such a monumental moment in our life. I would recommend this company to anyone looking for an easy and confident shopping experience (and do often!)”

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Posted 3 months ago

“I absolutely loooove my ring. From affordability to Communication, I was able to get exactly what I wanted and was about to get their advice as well. 10 out of 10 highly recommend.”

CustomMade.com 5 star review on 23rd March 2025

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Posted 3 months ago

“They were great, very patient very helpful, everything turned out amazing!”

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Posted 3 months ago

“I’ve worked with CustomMade three times now with excellent results every time. The design process was thorough but straightforward and the production timing is reasonable. Pricing is fair. I’ve appreciated their attention to detail and online platform that keeps all project docs and progress reports in one location. My wife loves her engagement ring, wedding band, and push present ring for our latest family addition. We recommend CustomMade enthusiastically to all that ask and those that don’t as well ;).”

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Posted 3 months ago

“Custom Made did a wonderful job designing out wedding bands. They made my engagement ring, and I asked for something to match, which they did so quickly. I cannot recommend them enough!”

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Posted 3 months ago

“I wasn't happy with the communication during my project. Ultimately it worked out, but it took much longer than expected. It was a bit of a headache at times, and at one point I was pressured to accept a piece I had clearly stated I wasn't happy with.”

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Posted 3 months ago

“I had great communication with my team and they worked eith my budget and wants beautifully. It was a dream ring come true and they sent small gifts with it that made it all the more special.”

CustomMade.com 5 star review on 22nd March 2025

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Posted 3 months ago

“I could not be happier with the service, production, and end product. I will be recommending this company to everyone I can.”

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Posted 3 months ago

CustomMade.com is rated 5.0 based on 3,875 reviews