CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,764 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,764 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 9th May 2025

Michael Williams

Nickolas Hale

1627

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An enjoyable experiance thru all stages from design to delivery. Amazing gift for my grandson who turned 18. A ring that he will have forever.”

Helpful Report

Posted 3 months ago

“Customer service is amazing the team is very responsive and catered to all my requirements, the item looks just as I hoped and delivery time was met even as they had to ship to the UK (import charges to UK are quite expensive so bear this in mind) However I would definitely return to more pieces in the future.”

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Posted 3 months ago

“Amazing attention to detail, constant communication and verification, and wonderful support and assistance at every level of every step along the way! It never felt as though I was being pushed to make a choice on anything at any time, and there was no judgement on any aspect or choice at any time. The entire team was very friendly, welcoming, and understanding and even got my items done ahead of schedule and delivered earlier than expected which was a very pleasant surprise!”

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Posted 3 months ago

“I had a great experience with Custom Made, they answered all my questions and walked me through the process in a very timely manner. The variety they offer is abundant and I was impressed by the designs they offered after filling out the preferences. My significant other I believe will love the ring and I can’t wait for her to see it.”

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Posted 3 months ago

“So glad I found custom made for my custom ring order. They were very friendly and easy to deal with from start to finish. I requested a couple of edits and they sent me drafts to review quickly. Shipping was quick and came in a nice fancy box as well. Overall, super happy with the final product and will definitely be wearing it lots!”

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Posted 3 months ago

“Very easy to work with, very helpful, and worked hard to make my dream come true for my ring. Would 100% work with them again and again”

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Posted 4 months ago

“From start to finish the entire experience has been amazing! The team communicates well and fast! Thank you for being patient with my endless questions! Shipping was super fast! My husband loves his new ring!! I’ll be back soon to design my next piece!”

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Posted 4 months ago

“The whole team was absolutely wonderful and so patient with me even after I kept making changes to the design. And the final product was immaculate.”

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Posted 4 months ago

“My experience with custom made was incredible. They were quick to respond and so easy to work with. There were a lot of points in the process where I was a little clueless, having never done this before, and they were so helpful and made sure I was happy with my design. Pricing was transparent throughout the process. I can’t say a single bad thing about my experience.”

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Posted 4 months ago

“The entire CustomMade process was made extremely easy because of the responsive and professional people who worked with me. I would absolutely recomend this company to any person looking for custom jewlery.”

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Posted 4 months ago

“I am honestly BLOWN AWAY. It's a very rare thing to have an experience worthy of being described as "truly excellent," but getting my wedding band designed and created by CustomMade has been exactly that. Every person I've talked to throughout this process has been exceptionally communicative, professional, and kind. It was so easy, and the results have wildly exceeded my expectations. This ring is my DREAM ring! Every detail is precise and perfect, and the craftsmanship is impeccable. Even the packaging it came in was beautiful! It is very clear that you guys take a lot of pride in what you do, and for that reason and all the others I mentioned, I would recommend CustomMade in a heartbeat.”

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Posted 4 months ago

“They were very informative and helpful. They got exactly what I was looking for and they made the process easy to follow. Even with the specifics I requested, they made sure I could still get exactly what I wanted.”

CustomMade.com 5 star review on 7th January 2025

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Posted 4 months ago

“They made the whole experience very easy and comfortable. I went in thinking I had a certain idea in mind and was able to have them make 3D images of my ring and i changed a few things along the way. All of it was made very simple from top to bottom and to get exactly what I wanted. Once all the details were figured out they had my ri g created and delivered in no time and it turned out perfect. Would definitely do it again.”

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Posted 4 months ago

“I am so happy with the level of service and the quality of the rings from CustomMade. They were able to create a set of rings that are truly unique and perfectly matched to my personality and passions (DNA theme on the band because I am a science nerd and work in gene therapy). The communication was fantastic and the process was fun, I would absolutely reccomend them to anyone.”

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Posted 4 months ago

“The whole team was fantastic to work with, and I really appreciated their patience while we made the ring just right for my needs.”

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Posted 4 months ago

“Obviously the necklace i got was quite expensive for what I got, and etsy shops tend to be cheaper (provided you find someone who both understands and is able to create your design), but the quality and communication of CustomMade was very pleasing. The images they provided prior to production were high quality and exactly what I had wanted, they were very keen on making sure I was satisfied. The final product was very accurate and quite well made. Not a single blemish or production mark on the pendant. The lead time was also significant, but not nearly as long as I expected. Overall, I do recommend them for specific jewellery requests that are hard to realize in a store or through a small vendor. They were reliable, personable, and professional.”

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Posted 4 months ago

“From start to finish i had the most amazing experience! Unsure about a few things, as this is all new to me, I was helped all the way through the process. Amazing response times! Amazing results! I’m so very happy I chose CustomMade for this ‘Once in a lifetime’ opportunity! Don’t just go to a jewellery shop for a mass produced ring for your special love.. get it made for her/him at CustomMade and you will not regret it! Trust me!!”

CustomMade.com 5 star review on 6th January 2025

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Posted 4 months ago

“I can't begin to explain how extremely helpful everyone was along this process. From the very first to final interactions, I received expert advice. And the ring? My fiance said it's "f'n gorgeous". This ring shines and sparkles like nothing I've ever seen before. I couldn't be more thrilled with her reaction.”

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Posted 4 months ago

“CustomMade is a wonderful service! Emily easily turned my jumbled thoughts on how I wanted the ring to look into a full-fledged and beautiful design. She worked with me to get a great ring that was actually under my budget. Overall, I received the 5-star treatment, so my review is also 5-stars.”

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Posted 4 months ago

“They were amazing, my fiancé absolutely loved the ring and I plan to creat my own engagement ring through Custom Made!”

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Posted 4 months ago

CustomMade.com is rated 5.0 based on 3,764 reviews