CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,767 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,767 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 12th May 2025

Zoya Brown

CustomMade.com 5 star review on 9th May 2025

Michael Williams

Nickolas Hale

1629

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't begin to explain how extremely helpful everyone was along this process. From the very first to final interactions, I received expert advice. And the ring? My fiance said it's "f'n gorgeous". This ring shines and sparkles like nothing I've ever seen before. I couldn't be more thrilled with her reaction.”

CustomMade.com 5 star review on 6th January 2025

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Posted 4 months ago

“CustomMade is a wonderful service! Emily easily turned my jumbled thoughts on how I wanted the ring to look into a full-fledged and beautiful design. She worked with me to get a great ring that was actually under my budget. Overall, I received the 5-star treatment, so my review is also 5-stars.”

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Posted 4 months ago

“They were amazing, my fiancé absolutely loved the ring and I plan to creat my own engagement ring through Custom Made!”

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Posted 4 months ago

“The initial screener/tests were helpful to create a guide for what I was looking for in a ring. I appreciated the various options given to me by the screener to focus on where I was in the process (i.e. looking at various stones, figuring out designs, pricing, examples). Once I was matched with Emily, she went above and beyond to present a clear timeline for the ring-making process and pricing structure. She also worked with me to create a custom roadmap based on my requested deadline, factoring in estimates for the center stone and shipping costs. Our process was a bit unconventional since I was providing a design from a third-party artist rather than working with CustomMade’s design team. Emily was incredibly understanding and flexible with our deadlines, knowing that the completion of the design was dependent on when the artist finished the drawings. She also made great use of our limited time by helping me select the perfect stones for the center and accent stones. Emily provided helpful infographics and real-world examples of completed rings in various lighting to help me make an informed decision. What stood out most to me during this process was Emily’s honesty regarding the pricing, durability, and aesthetic of the stones. She never pushed for the most expensive options, but instead focused on finding stones and metals (from 10k to 18k gold) that best matched my vision and budget. Though we encountered a few challenges on my end—Emily remained adaptable and proactive, adjusting key dates as needed and offering various shipping options (domestic and international). I also appreciated her prompt communication; she was always quick to respond to my questions and ensured we were aligned on all details. Her deep knowledge and attention to detail made the entire process smooth and reassuring. My biggest concern initially was whether I could bring my intricate custom design to life, but Emily and the team at CustomMade were more than willing to make necessary CAD revisions to ensure I was completely satisfied with the final design. Anna took over the production phase and was just as communicative, providing constant updates and sharing behind-the-scenes insights into the creation process. She also played a key role in ensuring the safe shipping of the ring, especially given my international travel plans. Though I ultimately didn’t have the ring shipped internationally, I felt reassured knowing Anna had taken every precaution to guarantee its safe delivery. In the end, both Emily and Anna worked together seamlessly to deliver a custom piece that met all my expectations, despite the various challenges along the way. I highly recommend working with them—thanks to their dedication and care, they’ve earned a lifelong customer!”

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Posted 4 months ago

“My experience with this website has been amazing! My wife loves her engagement ring and wedding band. She gets compliments on the rings all the time, and most people comment on how unique and beautiful they look. On top of that, both rings were bought at an affordable price. I highly recommend this website to anyone looking for personalized jewelry for that special someone.”

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Posted 4 months ago

“Working with the CustomMade team was very simple. They were very transparent at every step of the process and it made us feel very comfortable. They were extremely kind and answered every question I had at any point during the process. I'm truly grateful that they helped us to make such a unique piece come to life.”

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Posted 4 months ago

“CustomMade KNOCKED IT OUT OF THE PARK. I was skeptical at first, since I found them online without a reference. However, the lopsided ratio of 5-star to low-star ratings won me over, and they have earned 5-stars from me too. From design to delivery, they were excellent in every way. They are responsive, professional, friendly, meticulous, creative, and thorough. And she LOVES it. (Helpful tip, get her sister or her best friend to be your double agent.) CustomMade made a perfect ring for her based on the material I sent her, and they even delivered it early! I will recommend them to every hopeful boyfriend.”

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Posted 4 months ago

“This is now the second custom piece I have had designed and brought to life. Both experiences were top notch. I recommend Custom Made to anyone who want beautiful custom jewelry.”

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Posted 4 months ago

“You cannot ask for a better experience. This was my first custom piece and CustomMade made the process go smoothly with constant communication and suggestions, all the while matching my level of enthusiasm for the project. I will definitely be using them again in the future.”

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Posted 4 months ago

“Came up with really great designs and gives many room for ideas and or things that could be approved on about your specific ring you create. I found the process easy but difficult at times trying to find the right design, style and overall type of material used for my ring but they made the process easy and helped me along the way.”

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Posted 4 months ago

“I was doubtful initially for a minute. When everything was coming together I was so impressed with the way it was going through. I am so glad I got a silver and gold option. I’m planning a new project as I write this!”

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Posted 4 months ago

“I worked with the custom made team and they did an amazing job incorporating my ideas with their design concepts to craft the perfect engagement ring!”

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Posted 4 months ago

“They were wonderful! They made the process smooth and easy. They were a great help”

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Posted 4 months ago

“What a great experience. They made me my dream engagement ring. They listened to all of my ideas and what I wanted and produced something even better than I could imagine. It is also affordable, good quality and they made my ring so quickly. Custom made is also very quick to answer and questions and help with anything you need.”

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Posted 4 months ago

“I worked with CustomMade to design a ring for my fianceé - it was a dream to work with them and they in turn created a dream ring. They made this once in a lifetime moment feel special with their tailored care, encyclopedic knowledge of jewelry, and enthusaism in making sure they would create a showstopping ring. The final product you see below was the very first design they sent me. This is a magnificent company and i am so glad I chose them....so is my fianceé who has not stopped looking at her ring for the last week.”

CustomMade.com 5 star review on 4th January 2025

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Posted 4 months ago

“Honestly, what i wanted wasn't an easy thing to find, and to find someone you can trust, that is exponentially more difficult. I am grateful to have been led to CustomMade.com. My project turned out better than i imagined. The process was effortless and much faster than anticipated (i got my custom ring 2.5 weeks early). The design, put to 3d and shown for approval before the manufacturing process kicks in. Photos every step of the way. They even offer to make adjustments after you get your order if not fully satisfied - I wouldn't know how that part works as i am over the moon with how mine turned out. Bottom line, for a guy who has never done something like this and was nervous, my experience with CustomMade.com turned my nervousness into confidence and excitement. I Fully recommend them to EVERYONE.”

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Posted 4 months ago

“I was extremely hesitant when beginning this process online but all rings in stores just didn't excite me. Being in rural Canada, my options are limited and finances are tight - but CustomMade was so accomodating to me, my budget, and the horrible conversion rate from USD to CAD. CM made it so easy. I was actually shocked at how promptly I was responded to, and how personalized each interaction was. While they were obviously organized and in control, I certainly felt like I was in charge (as it should feel when doing this process!). They ACTUALLY weren't satisfifed until I was estatic about the ring design, gem stone, etc.”

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Posted 4 months ago

“When I wanted a custom made ring I had an idea of what I wanted and picture with the basic idea. When I contacted the team at CustomMade.com they were genuinely excited to help bring my vison to life. They made helpful suggestions and gave me useful options and were completely transparent about the process, cost and schedule. The whole process could not have been easier if I was working with a local jeweler. In the end, I got a beautiful ring of the highest quality that was exactly as I had pictured it.”

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Posted 4 months ago

“You can send in your own gems you bought somewhere else. Easy to work with. Pictures are—Picture of my gems they took once they got them. Design picture of ring. And ring once I got it.”

CustomMade.com 5 star review on 31st December 2024

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Posted 4 months ago

“I'm honestly quite pleased with the service I received. The communication was lovely, and the patience with design changes or questions was perfect! The only thing I was slightly disappointed with is that the blue topaz in my ring doesn't really have a "shine" to it. Which is okay because it might be due to it being lab grown or not having as many faces/facets cut into it as I expected.”

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Posted 4 months ago

CustomMade.com is rated 5.0 based on 3,767 reviews