CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,224 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,224 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1732

Anonymous

Anonymous // 01/01/2019

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“I did a lot of research when I was looking for an engagement ring. I wanted something unique and special. Custom Made delivered a unique experience that made the process easy and stress free. They listened to my needs and the final product was exactly what I was looking for. The craftsmanship is exquisite. I would recommend using this company for anyone interested in creating a one of a kind piece.”

CustomMade.com 5 star review on 29th July 2025

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Posted 4 months ago

“Communication was outstanding throughout the whole process, they’re very flexible with alterations and very understanding. Ive wholeheartedly enjoyed the entire process from start to finish”

CustomMade.com 5 star review on 28th July 2025

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Posted 4 months ago

“My experience- in creating a necklace for my wife- was flawless. I wanted to build a present for her for her becoming a PhD and Custom Made was patient, suggested some options without being too prescriptive, and communicated consistently along the way.”

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Posted 4 months ago

“From the very beginning, Custom Made was excellent and very responsive. I never felt that I wasn’t going to know what I was going to get.”

CustomMade.com 5 star review on 27th July 2025

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Posted 4 months ago

“It was. a very easy process with update very consistently!”

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Posted 4 months ago

“I had a remarkably successful experience. I wish every business engaged with their clients as capably as Custom Made does. An exemplar for others to follow.”

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Posted 4 months ago

“This is my second time having Custom Made procure a ring for me and its now clear that they are simply phenomenal on every facet. They made an exquisite engagement ring for my fiance perfect to my vision. Now they have done it again in making the vision we had of our wedding bands a reality. I love the team and ll they do. Extremely professional group worthy of their notoriety. -Jahmal Francis Returned Customer”

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Posted 4 months ago

“Lovely experience”

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Posted 4 months ago

“Great experience. Step by step process was simple and easy to follow. End result was perfect as well. Very happy and will most likely purchase again through Custom Made.”

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Posted 4 months ago

“I had an amazing experience using CustomMade to design my engagement ring. The people I worked with were very responsive, flexible, and helped to answer all my questions. The ring turned out exactly how I pictured it, it was absolutely perfect!”

CustomMade.com 5 star review on 23rd July 2025

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Posted 4 months ago

“Very detailed. Kept in contact throughout and dealt with many requests until it was perfect.”

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Posted 4 months ago

“Super easy to work with and great pricing”

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Posted 4 months ago

“This team consisted of 95% if not all the same people that worked with me to make my fiancée's engagement ring (which was perfect), and they upheld the same professionalism and quality as they did 2 years ago. This process was much easier because I could actually involve my fiancée instead of needing to surprise her; and she was even surprised with how smooth everything went since it was her first time seeing how it works. She did have a couple design changes because what she thought she wanted clashed with her engagement ring or seemed too big, but that just shows the quality of the 3D renderings provided by this team. They don't try to unrealistically enhance anything or convince you that you'll like something. They are truly invented is making the ring that is perfect for you and will show you exactly what you will be purchasing. They were also very upfront and answered any questions I had without hesitation. The team at Custommade is the most consistent, highest quality team I have worked with in any situation and I appreciate their patience with last minute changes and somewhat odd design choices. I highly recommend them to anybody looking for jewelery!”

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Posted 4 months ago

“Custommade was an amazing experience over all. It can be intimidating picking a place for such an important and expensive purchase whether it’s an engagement ring, wedding bands, or a personal piece. CustomMade was very communicative every step of the way and took all my ideas into mind when designing the ring, even making changes at my request. I’m beyond happy with the final product and it’s even more beautiful in person.”

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Posted 4 months ago

“I was skeptical about doing this whole ring thing online I read the reviews and looked on Reddit and decided to take a chance. They made it super easy, for someone who has zero eye for what looks good or what’s trending this is the perfect solution. Turned out great and it came fast in the mail has all the documentation. There is nothing I would change about this process.”

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Posted 4 months ago

“What a pleasure dealing with CustomMade. The liaising with Colin through Eric had a warm care and attention to detail and the end result is simply exquisite. The presentation is so beautiful and novel. While accepting a proposal is a huge thing, CustomMade certainly made it an easy YES. Eric concurs completely (thank you for your YES my BEloved, mhsbs) a wonderful process and the rings are amazing in their beauty, truly.”

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Posted 4 months ago

“I have the ring of my dreams and it's breathtaking!!!! 🤩 I can't sing enough praises to this company and their team! When I was researching I came across other artists that I reached out to but when their 3D renderings came back, it was just not what my heart desired. With CustomMade, right from the beginning the process was flawless! Ryn, my project manager, was able to take my detailed explanations, convey them to the artists in a meaningful way to create the unique piece I now wear! From the initial drawing to the final result, it was seamless! My fiance was also so happy with his investment on my engagement ring! I have to say, the box that it comes in and the little details that they include in it is so adorable! They are truly thinking about their customers! Thank you Ryn and CustomMade team for creating a piece that is unique to our story! I couldn't be more happy!”

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Posted 4 months ago

“I had an absolutely incredible experience working with CustomMade! From start to finish, the entire process was seamless and enjoyable. My project manager, Grace, was outstanding—she communicated promptly, answered all of my questions with care, and truly went above and beyond to ensure every detail was just right. Even when I changed my mind on a few design decisions partway through the project, Grace remained patient, flexible, and supportive throughout. Her professionalism and kindness made a potentially stressful process feel easy and exciting. I'm beyond thrilled with how everything turned out, and I’m so grateful to CustomMade for making this such a memorable journey. I can’t wait to propose to my girlfriend later this summer—and I know this piece will carry so much meaning because of the heart that went into making it. Highly recommend CustomMade to anyone looking for a truly personalized and thoughtful experience!”

CustomMade.com 5 star review on 20th July 2025

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Posted 5 months ago

“CustomMade went above and beyond to bring the perfect engagement ring to life for me and my partner. Ryn, my main contact, was excellent — incredibly helpful, knowledgeable, and patient as we went through several edits and adjustments. They cut no corners and they’re truly a great company to work with. Couldn’t speak highly enough!”

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Posted 5 months ago

“CustomMade made my search for the perfect engagement ring extremely easy! Every step was interesting and thorough, every detail and request was implemented and executed perfectly by the staff to create a 1 of 1 ring! I recommend CustomMade for anyone looking to design a custom ring. The staff will go above and beyond your expectations! Thank you for making the process so easy and personal, I cant wait for future projects!”

CustomMade.com 5 star review on 19th July 2025

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Posted 5 months ago

CustomMade.com is rated 5.0 based on 4,224 reviews