CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,881 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,881 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 8th July 2025

1676

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was super friendly to work with, they gave updates throughout the process which made me feel secure in where my deposit was going. They were super helpful and flexible if I had any questions or wanted to make adjustments throughout the process. My now fiancée absolutely adores her new engagement ring and was so touched that I went with a custom option vs traditional store options. I can’t thank the designers enough for the I help in brining my vision to life through the sketches and the crafters for making it into a reality.”

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Posted 5 months ago

“Such a smooth and easy process from start to finish! The incredible staff at CustomMade helped me design both my engagement ring and my wedding bands and I am absolutely in love with everything they created for me! They were attentive, patient, and helpful throughout the entire process and made sure I got exactly what I was dreaming of and more! I can not recommend them enough!”

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Posted 5 months ago

“The team was veryt good at communication and getting me the results I needed for the perfect ring!”

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Posted 5 months ago

“My experience with CustomMade was incredible! My Project Manager was very informative, knowledgeable, and effective with her skill set to capture the design of our engagement set and bring it to life! She was extremely patient when working with me and my not-so-clear or seemingly "made-up" adjectives and descriptions for what I was trying to convey about the design of our set. CustomMade provides a lot of resources to become an educated buyer/designer, but it truly is the personal approach of their Project Manager's that make this process a true delight! My Project Manager never seemed like a stranger - but rather; a long lost friend who had the ability to interpret the image and design I had manifested in my head...a truly incredible experience!”

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Posted 5 months ago

“The staff were very helpful and had the patience to deal with my questions and requests, the product ended up beautiful, CM were on point with the timeline it even arrived before the estimated delivery time. Wouldn’t be the last time I work with them. Best”

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Posted 5 months ago

“The process was fluent and the end product was exactly what i was looking for. The team were very respectful and clear with their progress and requirements.”

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Posted 5 months ago

“The team at CustomMade was absolutely incredible! The proceeds that they walk you through makes the stress and pressure of finding the perfect ring completely disappear. I personally had an amazing team that helped me every step of the way. From designing to picking out a stone, I was never lost or stressed. They make sure you feel 100% in control and are completely open to make changes and go in different directions to make sure your ring comes out perfect. I would without hesitation suggest CustomMade to anyone looking for that perfect fit!”

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Posted 5 months ago

“This is a project that I've been wanting to do for years. Up until I found custom-made I wasn't really sure that it was ever going to be done. The idea of having a family ring that will go from generation to generation has always been a super appealing idea to me, but finding a affordable custom jewelry place that was willing to work with my family crest was very difficult where I live. Custom-made had no issue with my design and in fact surpassed All my expectations for it. I look forward to creating another piece with them and experiencing their wonderful customer service once again.”

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Posted 5 months ago

“I’ll be honest—I was really hesitant to use a custom ring company, especially one that operates entirely online. There’s always that little voice in the back of your head wondering, Is this legit? Am I about to make a really expensive mistake? But after working with CustomMade, I can confidently say that this was one of the best decisions I’ve ever made. From the very beginning, the communication was top-notch. I started with a simple idea, but as time went on, I kept tweaking it. And tweaking it. And tweaking it. If you’re indecisive like me, don’t worry—CustomMade will stick with you every step of the way. I probably changed my design at least 10 times during the sketch phase because I wanted the perfect Lord of the Rings-inspired engagement ring for my future wife. Not once did they rush me or make me feel like I was being difficult. They actually encouraged me to keep fine-tuning things until I was completely happy. When we moved to the 3D design phase, they were just as patient, offering suggestions and helping me make adjustments. At one point, I even used AI to help design certain elements, and I worried it would be too complicated. But they assured me they could make it happen—and they did. Then came the production phase. This is the part where you put down money and hope for the best. And let me tell you, they absolutely knocked it out of the park. What really impressed me, though, was how they handled an issue that came up. Instead of just shipping the ring out and hoping I wouldn’t notice, they caught a problem themselves, sent it back for adjustments, and let me know right away. That level of honesty is rare. Even after the first revision, there was a small design flaw, and instead of making excuses or trying to convince me it was “good enough,” CustomMade went back to the drawing board and had it redone by another jeweler. They could have cut corners at any point, but they didn’t. They stayed committed to making sure my ring was exactly what I envisioned. Now that I have the finished ring in my hands, I can say without hesitation—it was worth every single penny. Yes, the price was on the higher end, but this is a completely one-of-a-kind piece. And after everything CustomMade did for me, I have zero regrets. If you’re on the fence about working with them, take it from me: you won’t find a better company for custom jewelry. They’re patient, honest, and ridiculously talented. I’ll forever be grateful for the experience they gave me—and for helping me bring my dream ring to life”

CustomMade.com 5 star review on 7th February 2025

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Posted 5 months ago

“They were very helpful i worked with Ryn mostly and she would always respond and was always nice worked with me until we got it just right”

CustomMade.com 5 star review on 6th February 2025

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Posted 5 months ago

“Great experience from start to finish! Great results on the ring!”

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Posted 5 months ago

“I would recommend CustomMade to anyone looking for a ring! My experience was amazing! I knew nothing about rings and how to go about getting one for my girlfriend and they helped me through every step. Not only did they help educate me on all there is to know about rings and everything that goes into designing one but they were also very kind and professional throughout the whole process. I never thought I would be able to design the perfect ring and they helped me achieve just that! They are very flexible and will work with you, your schedule, and your budget. Thanks CustomMade!”

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Posted 5 months ago

“CustomMade was a patient and thoughtful partner on a massive purchase decision. I knew nothing about buying jewelry and they held me hand through every step. I particularly appreciated all the visual aids provided through the process.”

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Posted 5 months ago

“Great customer service. Everyone was patient and accommodating.”

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Posted 5 months ago

“Custom made helped get the ring she envisioned without having her know. They walked me through the entire process and gave me designs and 3d images. The ring was amazing quality and true to size. I would say these guys are very affordable and did exactly what they said they were going to do!”

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Posted 5 months ago

“The representative i worked with did an excellent job looking into my request and taking the initiative to make it even more special. I ended up giving the ring to my wife early in Jamaica, even though our anniversary was a month away. I was too excited to keep this secret from her.”

CustomMade.com 5 star review on 1st February 2025

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Posted 5 months ago

“The craftsmanship of the custom-made rings truly exceeded expectations. The intricate details were meticulously executed, showcasing the designer's skill. The rings fit perfectly and comfortably, a testament to the precise measurements and adjustments. The final product reflects the initial vision beautifully, capturing the desired aesthetic. Overall, the entire experience, from design to delivery, was exceptional and resulted in cherished pieces.”

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Posted 5 months ago

“From beginning to end, everyone I talked to was very kind, knowledgable, and quick to answer any questions I might have. And the ring is absolutely gorgeous and exactly what I wanted.”

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Posted 5 months ago

“Absolutely Love This Company!! The process was super simple and easy to understand, especially for a someone brand new to jewelry customs. Amazing associates work with you through the whole process and are SUPER fast in response to any Questions, Comments, or Concerns I had! The artists and makers of my Engagement ring were absolutely amazing in bringing my vision to life. Absolutely Thankful to have been able to work with an Amazing Team of people.”

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Posted 5 months ago

“The team did very well at communicating with me throughout the whole process. Everyone had such useful info on every step and material, helping me to find what worked best for me and my budget. I’m very happy with the final product!”

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Posted 5 months ago

CustomMade.com is rated 5.0 based on 3,881 reviews