CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,531 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 6th March 2026

1737

Anonymous

Anonymous // 01/01/2019

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“We’ve used CustomMade twice — first for my wife’s wedding ring, and again five years later to replace my wedding band with something more personal and higher quality. Both experiences were absolutely exceptional. From start to finish, the process was smooth, with clear communication and attention every step of the way. Whenever a small detail needed adjustment, the team handled it quickly and without any hassle. From early design concepts and sketches to the final piece, every team member showed true craftsmanship and professionalism. CustomMade turned our jewelry ideas into meaningful, lasting pieces, and we couldn’t be happier with the results.”

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Posted 5 months ago

“While looking for a ring for my engagement, I couldn't find what I was looking for. I searched high and low but still nothing that really fit. Then I checked with CustomMade and in the first pictures they sent of what they could make was one that was so close to what I wanted. I asked for the small changes I wanted and now here I am engaged and she loves the ring!”

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Posted 5 months ago

“I was very happy with CustomeMade. From start to finish they made the process easy. I was very happy with the final product also.”

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Posted 5 months ago

“My engagement ring and wedding band were both custom made here and the entire experience was seamless from start to finish. My engagement ring is not a typical design. It is very intricate, yet they took on the project with complete confidence and care. The team was incredibly responsive, the updates were clear, and they made sure that when the rings arrived we were genuinely happy with them. I also had to send my ring back for resizing and that process was just as smooth. I am truly grateful for Emily and the whole team for bringing our vision to life.”

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Posted 5 months ago

“Custommade has excellent jewelry and makes the perfect jewelry whoever you make it for. They put amazing quality, design and a fair price to the design you choose to make.”

CustomMade Jewelers 5 star review on 10th December 2025

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Posted 5 months ago

“Overall pleased with the finished product... The design phase was excellent, great communication and quick feedback with images to evaluate and adjust as necessary. The production phase was a bit more problematic. Production timelines were not met and communication was not timely, often had to reach out for updates after timelines were missed. The length of production wasn't the issue, but providing unrealistic timelines were... The only other issue was ring sizing. Used the provided ring sizing template, but the finished product was much too tight. While Custom Made offers free resizing, the timeframe provided was 3 to 4 weeks after Custom Made received the ring back. Our local jeweler explained due to the width of the ring, the provided template wasn't an accurate method to determine sizing for signet and wider optioned rings. After resizing, all is good with the ring and I'm pleased with the finished product. In closing, Custom Made created a quality product that I'm happy with, but production unrealistic timelines, lack of communication during the production process and requiring a resizing tarnished the overall experience a bit. I would recommend Custom Made, but be aware of the sizing issue and expect delays. To Custom Made's credit, they did overnight my ring free of charge due to the unexpected delays.”

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Posted 5 months ago

“I had a wonderful experience working with Custom-Made. We work on a ring with a garment centerpiece. They really listened to my vision, kept me updated throughout the process, and delivered exceptional craftsmanship. The garnet is stunning, the design is flawless, and the whole experience felt personal and that they cared about the whole process. I couldn’t be happier with my custom ring and highly recommend their work!”

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Posted 5 months ago

“I had never done business with the company before so I didn’t know what to expect. The process was great from the start. The attention given to my project was incredible and my self-designed product came when promised and it was exactly what I wanted.”

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Posted 5 months ago

“My spouse and I wanted a unique ring to mark our 30 years together, and we engaged CustomMade. From beginning to end my experience was FABULOUS! Every step of the way, there was thorough communication, and attention to detail that made the whole process smooth and worry free. I couldn't of asked for a better project manager (Bridgette), or dreamt of a more perfect outcome. Thank-you!”

CustomMade Jewelers 5 star review on 9th December 2025

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Posted 5 months ago

“I am very happy (and pleasantly surprised, honestly) with my entire experience. The online communication with real human representatives as I was designing my wife's ring and selecting the gemstone gave me so much confidence in my decisions. I did not feel like I was being pressured into any decisions as I sometimes may feel by salespeople at some local franchise jewelers. Once the design phase was complete, production of the ring was much faster than I thought it would be. I don't know why the entire process would take a number of months, but all-in-all it only took a few weeks from the time that I logged onto the website until I received my ring that I had designed from the ground up. Now I have a lot of time to plan out my re-proposal for our vow renewal! My only hesitation was, as it is with any one-of-a-kind custom order, you will not be able to see or hold the item until it is fully paid for. However, I am glad that I put my trust in CustomMade because the finished product and the customer service far exceeded my expectations.”

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Posted 5 months ago

“Absolutely gorgeous and the best idea to go with”

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Posted 5 months ago

“I truly enjoyed working with these amazing team. They helped make my dreams come to life and I couldn't be happier. Compared to other companies they are affordable and the quality it amazing. In person it shines more than the photos. This team is constantly checking in and giving you updates during the ring making process and very well and answer any questions you may have.”

CustomMade Jewelers 5 star review on 8th December 2025

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Posted 5 months ago

“Entire process was flawless. Not the first uniqure piece I have ordered from CustomMade and all have been perfectly prepared. The communication between me and the company was great too. Stilll haven't presented it but, I am certain, it will bring a smile.”

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Posted 5 months ago

“I had an excellent time designing and planning the engagement ring with custom made. My partner loves her ring and it couldn’t feel more special. The process was very fun and couldn’t be easier. Thank you to Katy and everyone else who helped the perfect ring get made !”

CustomMade Jewelers 5 star review on 7th December 2025

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Posted 5 months ago

“Absolutely phenomenal! Excellent craftsmanship and appreciate the help designing the ring”

CustomMade Jewelers 5 star review on 5th December 2025

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Posted 5 months ago

“The ring was lovely and I'm now happily engaged! Highly recommend, they do a wonderful job of making sure all the details are perfect for you and prices are very reasonable :)”

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Posted 5 months ago

“This is the second ring that I ordered from Custom Made and my experience has been extraordinary!🙏❤️”

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Posted 5 months ago

“Please trust that they will fulfill your wish. The ring is beautiful”

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Posted 5 months ago

“Everybody was super kind and pleasant to work with! They took all my requests into account and gave me the perfect ring. It turned out better than I could have imagined!! Love this company and have been reccomending them to all my taken friends for their special days!”

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Posted 5 months ago

“From the Project Manager to the turn around time, my experience with CustomMade for my engagement ring was stress free and very communicative. My concerns and questions were addressed in a timely manner and the ring turned out beautiful. Keep this wonder customer service up and you be a big little company in no time!”

CustomMade Jewelers 5 star review on 30th November 2025

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Posted 5 months ago

CustomMade Jewelers is rated 5.0 based on 4,531 reviews