CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,224 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,224 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1732

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great job with the ring and wonderful service they are willing to wait for you aslong as you need to and I trusted them without knowing what the outcome would be and yet it was gorgeous thank you guys for you’re patience and all you’re help”

Helpful Report

Posted 5 months ago

“Honetly, I cannot rave enough about these guys. I had such a good experince from start to finish. I came in knowing some basics I wanted the ring to have, but the team did an amazing job bringing it to life. My partner wanted a very specific design with a very specific stone and other companies or jewelers were not able to deliver, these guys did! And under budget might I add! My assistant Sarah was super helpful, professional, and such a "girl's girl" - it was great working with her. And the entire package... AMAZING! So sweet to get a lil surprise as the proposer too! I couldn't wait to use the "I asked" "I said yes" cards. Thank you for a stress-free experience!”

CustomMade.com 5 star review on 18th July 2025

Helpful Report

Posted 5 months ago

“Grace was super helpful, heping me realize a vague concept of a ring that would represnt my fiance's herritage. The ring turned out beautiful with diamonds, emeralds and rubys representing the colors of the flag of her birth country. The price was very competetive with any other jeweler I checked out, with so many more options for customization through CustomMade. Would definitely recommend”

Helpful Report

Posted 5 months ago

“From start to finish I had my own expert to walk me through my ideas, concept drawings, and finish touches. I received updates as I waited for the ring to be made and I could not be happier with the results. My wife also got me a ring from CustomMade! The experience was unique and personal. I will 100% be back for our weddings bands and future purchases! Recommending them to all my friends and family!”

Helpful Report

Posted 5 months ago

“From start to finish, this was an amazing experience! Beginning with working out a design with the team to make it look its best, estimating the price range and small touches that would improve the overall quality of the ring, and keeping me informed every step of the way with changes and issues, this experience left absolutely nothing to be desired. I am deeply satisfied with the ring that was provided and will absolutely be recommending CustomMde to anyone who is even considering getting any kind of custom jewelry. I will happily come back to them in the future for future business.”

Helpful Report

Posted 5 months ago

“Just a flawless experience through and through. Very responsive, patient, incredible customer experience.”

CustomMade.com 5 star review on 16th July 2025

Helpful Report

Posted 5 months ago

“I received excellent communication and process from CustomMade, as well as an excellent beautiful ring. The designer improved on my original suggestion and the ring sizing kit was very helpful. I love my ring and highly recommend CustomMade for service, quality, ease of ordering, and price.”

Helpful Report

Posted 5 months ago

“It was an amazing and easy experience. I got exactly what I wanted and it was even more beautiful receiving it in person. Definitely recommend to anyone who is trying to customize their significant others ring. I’m very lucky to have found this website and community. Thank you custom made!”

Helpful Report

Posted 5 months ago

“Amazing communication and understanding, and catered all of my preferences to what I wanted for the engagement to be perfect 🩵”

CustomMade.com 5 star review on 15th July 2025

Helpful Report

Posted 5 months ago

“CustomMade was exactly what I was looking for. I wanted something special and personalized for my future fiance. Not only was the service and communication awesome, but I appreciated that they gave their opinion on certain things I was unsure about and provided multiple different designs for me to choose from. I liked the process so much that I also created a second ring for my future step-daughter because of the quality of everything. Highly recommend for anyone looking to create something unique!”

Helpful Report

Posted 5 months ago

“Staff were extremely quick and clear with communications, and the whole process was flexible to what I needed. CustomMade was adaptable to my design needs and financial needs”

Helpful Report

Posted 5 months ago

“The service was really amazing. From the beginning to the end the service was perfect. They make it very easy for you to get the exact ring that you want. I started out being a bit skeptical but that lasted about 1 minute. They assigned a project manager (Stephanie) and she was super helpful throughout the whole process. I even totally change the design and she was very helpful the whole way. The ring I got in the end was perfect and my now wife loves it. She has gotten tons of rave compliments on the ring and even I have gotten complimented on the ring. As for price, what I paid was definitely worth it.”

Helpful Report

Posted 5 months ago

“Mollie helped me create my ring that I adore!! She was so nice and helpful! I absolutely love my ring thank you!!! 10/10”

CustomMade.com 5 star review on 13th July 2025

Helpful Report

Posted 5 months ago

“Excellent service, excellent options, and very friendly staff. I had three people helping me and all of them were really helpful and friendly. No issues whatsoever.”

Helpful Report

Posted 5 months ago

“I’m so happy with my ring. It’s absolutely perfect. The people at Custom Made were so easy to work with and were in constant contact. I am so very happy with the whole process and end product.”

Helpful Report

Posted 5 months ago

“The process for designing, forging and delivering my fiancee's ring was seamless. I never knew that there was a company like this and I'm so glad I found CustomMade. They were able to capture characteristics of my wife-to-be within the ring. She was so happy when I proposed to her. She was even more joyful when I explained how every aspect of the ring represented a part of her. It brought her to tears. Thank you so much for helping me make this experience so memorable. I also wanted to praise the different teams that helped me. At first it felt overwhelming with all the options I could choose from but the CustomMade team (Bridgette, Martin, Rosebud, Christine and others who I'm sure were working on the backend) provided excellent guidance throughout the whole process. The visual samples were extremely helpful and I could hardly tell the difference from the concept drawings to the final product. It was beautiful and I could really see the quality shine through when my fiancee showed it off to me recently. Finance wise, I was on a very strict budget for this and did not purchase the wedding band but I liked that it was designed along with the engagement ring and kept on file for a future purchase. The payment method was relatively simple and I was kept in the know the entire way. Overall, this has been a great experience. Now that the proposal is done, I look forward to getting my fiancee involved with our next CustomMade project. Thank you so much for all the hard work and diligence the CustomMade team put into this. God bless!! Nate & Kelly”

CustomMade.com 5 star review on 12th July 2025

Helpful Report

Posted 5 months ago

“We are thrilled with the experience we had with CustomMade. Initially, silly me made a mistake and asked for a bigger size for my fiancé's engagement ring and we sent it back and was remade, no issues. We were so happy that we ended up ordering the wedding bands as well. All in all the whole process was a very fun experience, loved to see the sketches and bounce around ideas with the team. It's great to see what you pictured in your mind come life and knowing you're involved in the making, makes the finished product that much more special. Would highly recommend to anyone. My fiancé lost a vintage ring her grandmothers gifted to her, so that might be our next project ;).”

Helpful Report

Posted 5 months ago

“My experience with CustomMade was only positive from start to finish. My jewelry consultant, Samantha, was extremely responsive, usually responding to messages within a day, and very helpful when it came to designing the perfect ring within my small budget. CustomMade really made me feel like I mattered as a customer and I loved being involved in the process of designing the ring. No complaints!”

Helpful Report

Posted 5 months ago

“Exceptional in every way - from project management (Samantha), designer support, craftsmanship, timeliness and over all understanding - this was such a rewarding and bond-building experience for my now husband and I. We had originally tried working with a local jeweller since we had our own stone and were anxious about working with a fully remote company and shipping it to them but we’re grateful 1000x over when we made the call to work with Custom Made instead. Truly wish I had a better way of describing the trust and security we felt once we started working with the CM team - they made what seemed like an impossible deadline happen. Now we’re starting a second project for a mated ring due to their ability to deliver such a unique design.”

Helpful Report

Posted 5 months ago

“Working with custommade was a pleasure for me, constant updates,completing transaction was made very easy through their webpage, I wouldn't work with anybody else, they have my full trust regarding any other piece I would consider do In the future.”

Helpful Report

Posted 5 months ago

CustomMade.com is rated 5.0 based on 4,224 reviews