CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,139 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,139 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 6th November 2025

Anonymous

Zach Andrews

1732

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to local jewelry stores to have them create my fiancé’s ring. And then I CustomMade and went with them instead. Their process is absolutely seamless, and everyone communicated and updated me as we went from ideas to CAD images, to the final creation of the ring. Updates were provided, and my fiancé’s ring actually was created weeks in advance of the original timeline. (She said yes!!!) If I could go back and do ti all over again, I would definitely go with CustomMade. Excellent customer service you guys! Thank you for your help!!”

CustomMade.com 5 star review on 18th May 2025

Helpful Report

Posted 5 months ago

“Everybody was helpful from the beginning up to the end. The process was seamless and every ideas you will give them will come to life. The ring that I ordered for my fiancé turned out to be amazing, even though I doubted the look of it first when it was shown via picture. But when it arrived, oh when it arrived, it was everything I wished for and more! And trust me when I say, everything looks soooo much better in pictures!”

Helpful Report

Posted 5 months ago

“Always impressed. I can’t put into words how happy I am with the outcome.”

CustomMade.com 5 star review on 16th May 2025

Helpful Report

Posted 5 months ago

“I was apprehensive about purchasing jewelry online. My experience with Custom Made eliminated any fears I had. I have been totally pleased with the entire experience from the beginning to the end. During the process, there was consistent communication on the status and next steps to be taken. Dates promised were dates met. After receiving my initial ring, there was a small change I requested. Custom Made recasted my ring, and made the change with no questions asked. I will be using them again in the future.”

Helpful Report

Posted 5 months ago

“CustomMade is a great company that is committed to excellence. They worked really hard to create the custom ring that I wanted and made sure to bring my idea to life. Communication throughout the project is great as well as friendly team members. They were able to great a ring for me that other places were not able to even come close to doing. We really Appreciate this new concept of creating your own jewelry. Would 10/10 recommend.”

Helpful Report

Posted 5 months ago

“My experience was so unique, I was so pleased on how I was treated and the details they gave me throughout the project. Every change I needed they were so patient with me and I feel very happy”

Helpful Report

Posted 5 months ago

“Everyone (Ally, Nikhil, Joana, and Lulu) at CustomMade was extremely helpful in helping me design the perfect engagement ring for Jan. Jan and I did some surface-level ring shopping together to get a sense of what was out there in the world, and then I went about finding a ring that I wanted to propose with. I was lucky to have a rough image in mind of what I wanted. The unlucky part was that a lot of the jewelry stores I went to just didn’t have anything close—and when they started quoting me for custom work, it was immediately out of my price range. That’s where CustomMade really made everything easy. They helped me talk through what I was imagining, translated that into designs so I could actually see what it might look like in real life, and then helped make thoughtful adjustments to get it just right. They kept me in the loop every step of the way: from design follow-ups, to diamond bidding, to updates on available options, to the actual production of the ring. It’s been a while since I proposed, but I wanted to make a point to come back and write this review because I was definitely a little nervous about doing this whole process online. But I was truly helped at every stage—and I’m so happy with how it all turned out. Would definitely recommend going through CustomMade for your jewelry needs.”

CustomMade.com 5 star review on 14th May 2025

Helpful Report

Posted 5 months ago

“I have only good things to say about our experience with Custom Made! Everyone we worked with was very kind and helpful and we couldn’t be happier with how our rings turned out!!”

Helpful Report

Posted 5 months ago

“Great experience! Everyone was very nice and very knowledgeable! Created a great product and was very beautiful! Arrived right on time! Highly recommended!!!!”

Helpful Report

Posted 5 months ago

“My experience was amazing from first contact to receiving the ring exactly on time! The people that assisted me were very helpful and answered every question I had. 10/10 experience and will definitely recommend to new buyers.”

Helpful Report

Posted 5 months ago

“I had an absolutely amazing experience dealing with CustomMade! They paired me up with Emily who was fantastic! She helped me along every step of the way in designing my custom ring. She was exceptional and nailed the design I was looking for. My fiancé could not be happier with the design of the ring and quality of the cut. I would highly recommend this company for their top level service and phenomenal quality! A huge thank you to Emily for all your help and expertise and CustomMade for a gorgeous ring! Oh and the way it came in the proposal survival box with the ring spacer(fitter), tissues, mints etc… an amazing extra touch showing their commitment to going above and beyond for their customers!”

CustomMade.com 5 star review on 13th May 2025

Helpful Report

Posted 5 months ago

“The CustomMade Team did a wonderful job bringing my ideas to reality - with constant communication, transparency, and service-minded support. I will definitely think of them first the next time I want to create unique custom jewelry.”

Helpful Report

Posted 5 months ago

“It was an awesome experience working with CustomMade to make our engagement ring. The best part was how quickly they responded to our questions and listened to our vision for the project. They replied to our project messages so quickly, they replied within the day (sometime even the hour) and kept us well informed the entire time. The design process was so cool and it was so exciting to see it come to life though the sketches and 3D designs, it made the process feel so exciting! They were super considerate of our budget too and we never felt pushed to spend more than what we were comfortable with. My fiancé and I had visited brick and mortar stores and there was often a pressure to spend more and decide quickly. The CustomMade team, on the other hand, were considerate and respectful of our choices, never pressured us, and were more than willing to change even the smallest detail. And our ring arrived earlier than expected which was such an awesome surprise! We love how the ring turned out, it is more beautiful than I could have ever imagined. It is a very high quality piece, and I am so excited to wear it for the rest of my life. Those who were on the CustomMade team that worked with us were all so helpful: amazing communication, understanding, kept us updated at all times, flexible, patient, knowledgeable, were honest about pricing, and made sure the ring was exactly what we were envisioning. Overall, we would recommend CustomMade to anyone and everyone looking for a ring, especially if they want something unique and personal. It was a fantastic, stress-free, enjoyable experience!”

CustomMade.com 5 star review on 12th May 2025

Helpful Report

Posted 5 months ago

“Very easy process and great ring.”

Helpful Report

Posted 5 months ago

“I was so impressed when getting the engagement ring that I came back to do the wedding ring to match!”

Helpful Report

Posted 5 months ago

“As always, extremely responsive, caring and professional, and got the ring prior to scheduled date”

Helpful Report

Posted 5 months ago

“Fast, easy, custom, and good communication.”

Helpful Report

Posted 5 months ago

“The experience has surpassed my expectations. Lois and Nix were great, helping me through the entire process. The ring turned out looking amazing and very detailed.”

Helpful Report

Posted 5 months ago

“Working with the experts at Custom Made was a great experience, and the ring turned out great! They were super helpful and patient, and communication was fast and fluid. In the beginning, the enitre idea of creating an engagement ring was very intimidating, but they explained and guided me through each step of the process, and really listened in order to understand what I was looking for and help me get there. My fiance absolutely loves the ring!”

CustomMade.com 5 star review on 9th May 2025

Helpful Report

Posted 5 months ago

“CustomMade’s team created a most inspiring and beautiful engagement ring based on my unique wishes. They are knowledgeable, imaginative, professional, responsive, and exceeded expectations. I can with the highest confidence recommend their services.”

Helpful Report

Posted 5 months ago

CustomMade.com is rated 5.0 based on 4,139 reviews