CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,891 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,891 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 12th July 2025

1683

Anonymous

Anonymous // 01/01/2019

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“I was extremely hesitant when beginning this process online but all rings in stores just didn't excite me. Being in rural Canada, my options are limited and finances are tight - but CustomMade was so accomodating to me, my budget, and the horrible conversion rate from USD to CAD. CM made it so easy. I was actually shocked at how promptly I was responded to, and how personalized each interaction was. While they were obviously organized and in control, I certainly felt like I was in charge (as it should feel when doing this process!). They ACTUALLY weren't satisfifed until I was estatic about the ring design, gem stone, etc.”

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Posted 6 months ago

“When I wanted a custom made ring I had an idea of what I wanted and picture with the basic idea. When I contacted the team at CustomMade.com they were genuinely excited to help bring my vison to life. They made helpful suggestions and gave me useful options and were completely transparent about the process, cost and schedule. The whole process could not have been easier if I was working with a local jeweler. In the end, I got a beautiful ring of the highest quality that was exactly as I had pictured it.”

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Posted 6 months ago

“You can send in your own gems you bought somewhere else. Easy to work with. Pictures are—Picture of my gems they took once they got them. Design picture of ring. And ring once I got it.”

CustomMade.com 5 star review on 31st December 2024

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Posted 6 months ago

“I'm honestly quite pleased with the service I received. The communication was lovely, and the patience with design changes or questions was perfect! The only thing I was slightly disappointed with is that the blue topaz in my ring doesn't really have a "shine" to it. Which is okay because it might be due to it being lab grown or not having as many faces/facets cut into it as I expected.”

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Posted 6 months ago

“The experience I had with Custom Made was excellent. I had an idea for a religious necklace I was interested in making for myself and several of my family members. The team at Custom Made took my initial ideas and developed a prototype that fit my initial vision. Then, through several revisions, we got exactly what I sought. The team at Custom Made was responsive and detailed in how they took my feedback, represented it back to me, and then submitted it to the design team. I would definitely use the Custom Made team again.”

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Posted 6 months ago

“The whole Custom made team was so extremely friendly & helpful! I told them exactly what I liked and they made a BEAUTIFUL piece for me! They made me feel extremely comfortable to give any feedback I wanted. 10/10 experience and I couldn’t be any happier with my ring!”

CustomMade.com 5 star review on 30th December 2024

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Posted 6 months ago

“The experience from design, to communication, construction and delivery was first class. I am very happy with my ring and would recommend CustomMade to anyone wanting a signature piece of jewelry.”

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Posted 6 months ago

“Honestly one of the best experiences with a company I've ever had! The team were friendly, helpful and accommodating throughout the process and the final product looks phenomenal! My girlfriend (now fiancé, she said yes wooo) loves the ring, I feel you captured my vision perfectly!”

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Posted 6 months ago

“We designed our ring through custom made and I couldn’t have been happier with the result. The fully online process was convenient and super detailed. From reference photos, to drawing up designs and 3D models there was excellent communication, price transparency and an amazing team. We found a design way outside of our budget and they were able to create a fully custom ring better than the inspiration.”

CustomMade.com 5 star review on 25th December 2024

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Posted 6 months ago

“Wonderful Job by your team. My ancestors were gold/silversmiths around the 1650s, in Amsterdam, and were always very interested in their family history. Our family crest is a very complex one that has many details. The team's attention to these details and their ability to reproduce the crest, in as much detail as they did, is amazing. They had to be imaginative. Good job. We like their approach to the design of the ring with an initial on the sides. The brushed finish completes the background of the ring. We initially thought that we would need an oxide for the background, but we found that the brushed background worked very well for us. It looks perfect. Even though we liked the oxide background, we chose the brushed finish. The design team worked with us over several sessions and were able to incorporate our suggestions into the final design. They were not happy until we were happy, even to the point of having the ring returned for further design modifications. We now have a perfect ring. Our family is impressed with the ring and service, and we are happy to recommend this company to others. Hans W.”

CustomMade.com 5 star review on 21st December 2024

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Posted 6 months ago

“I wanted to develop a custom piece of jewelry for my son for his wedding. At first I was unsure because I hadn’t heard of Custom Made before this encounter. The process was interactive, hands on and responsive. I am beyond pleased with the final product!”

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Posted 6 months ago

“Good Day! I hope everyone on your team is doing well! Although I am okay with how the ring turned out, and the fact this was a never before attempted design, I feel I was constatnly having to stress the importance of the significance of military insignia and the inablility/non-allowance to change or modify them. Thank you for the time and effort made however. I like the ring. I do have a question however. If one of my collegues were to want to purchase the exact same ring (with the exception of the lettering inside of course), would it be the same cost now that all the set up has been done? Thank you very kindly. Respectfully anf Happy Holidays, Captain Gerald A. (Jerry) Nauert, USCG (Ret.)”

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Posted 6 months ago

“I had a wonderful experience working with the staff to create a family heirloom to pass on.”

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Posted 6 months ago

“I went with custom made for an engagement ring. I really wanted something unique and special. I couldn't find anything near what I wanted on normal jewelry sites. I found custom made on Google and checked it out. The custom made crew immediately worked with me on the idea. They were enthusiastic and helpful throughout the creation process. They gave me a 3d model of the ring I desired. They tweaked the design on my request. I gave approval every step of the way. They responded to messaging quickly and made the process easy. The ring arrived in a beautiful box with beat little engagement cards and advice. I can't recommend this company enough. Custom made made the exact ring I wanted.”

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Posted 6 months ago

“Wow, great product and excellent customer service. The result they produced from my vision is better than I could've hoped for. I highly recommend.”

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Posted 6 months ago

“The account managers and designers are phenomenal to work with. They ensure your project moves ahead smooth and timely. They take your input and design suggestions seriously and won’t stop tweaking and presenting new designs until your perfect ring is achieved. Absolutely more than I expected and we cherish the ring. A future family heirloom for sure!”

CustomMade.com 5 star review on 15th December 2024

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Posted 6 months ago

“CustomMade has been the most fantastic experience for me. This is a long review, but genuine so I won’t leave anything out. Background: I wanted to make a family crest and then give my family members signet rings based off of my family crest. The process starts with you just getting to talk to a team member and ask them about the process, payment, style, what you want, etc. It is an instant message process but they will shoot you and email whenever you get a response so you don’t have to keep checking in to see if they responded. They also typically always responded to me within the day - often multiple messages throughout the day if I had questions. I am extremely thorough and they matched my thoroughness throughout the process. Price: I wanted silver and gold signent ring/pendant options. I got quotes from big well known jewelry retailers, local jewelers, and CustomMade. CustomMade’s prices were cheaper by a significant margin. Process: When you are ready to start the process for-real and start working with an artist. You pay a $100 deposit and then you begin. They do not start making your ring until you are fully satisfied with their 3D renderings. Then you pay half. Once they finish your rings they send you photos of the finished pieces. You then make the other half of the payment and they ship it out to you. This process is absolutely the gold standard in my opinion. No other jeweler has this option that I found and ability to constantly tweak your design to your satisfaction and you don’t have to make appointments or anything. It is just a straightforward you work on it as you go and they take your feedback and then in a couple of days give you a new 3D rendering with your updates. Shipping: I have made 2 orders now. The first order I went through the whole process above and got 2 signet rings and a pendant of my family crest. The 2nd order went way quicker because I didn’t have to go through the design process. They just started making the pieces I asked for. I got 2 rings and 3 pendants in that order. Shipping is UPS (in my experience in the U.S.) and you have to sign upon receiving so no beed to worry about porch pirates. In my second order they had to adjust my shipping time to after Christmas which was unfortunate, but it was because one of the rings needed some fine tuning after it went to their QA team. I can appreciate wanting to send their best product even if it means they have to take longer. They don’t cut corners. Packaging: Very sleek and classic jewelry packaging. Great boxes for a gift. Overall Experience: 9.5/10 Only reason for the .5 off is I had to correct them a few times during the design phase trying to get it to my desired result, but they worked with me the entire way and again that may just be due to being almost too thorough on my end! If you are wanting a signet ring or any ring with a design of some sort on it - I wouldn’t recommend you go anywhere else. CustomMade has a fantastic process!”

CustomMade.com 5 star review on 14th December 2024

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Posted 6 months ago

“This company was great to work with. Time for completion was as planned. No hidden cost. The design process was easy. I created cuff links for my son. The end product was perfect. My son loved the cufflinks so much. I would highly recommend especially if you want something unique.”

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Posted 6 months ago

“I had one piece created years ago, lost it, had another piece made, loved it!! Eventually had my original piece repeated exactly the same, now I have two perfect custom pieces that I love! Thanks”

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Posted 6 months ago

“I was very pleased with the entire experience. From the being of process everyone I spoke with was very helpful and knowledgeable. They were extremely helpful quickly answering any questions and doing everything they could to accommodate what I was looking for. Overall Im very happy I decided to purchase my ring with them.”

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Posted 6 months ago

CustomMade.com is rated 5.0 based on 3,891 reviews