CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,139 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,139 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 6th November 2025

Anonymous

Zach Andrews

1732

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Custom made is a great company! Wonderful service and communication. I really enjoyed how easy the flow was from start to finish. The engagement ring and proposal package you receive was great! Thank you for a stunning and unique piece of jewelry!”

CustomMade.com 5 star review on 1st May 2025

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Posted 6 months ago

“The team at CustomMade made me feel in control of the process from beginning to end. They did a phenomenal job at translating my words and example photos into exactly what I and more importantly, my now fiancé wanted! If you want a piece of jewelry that is truly yours, one of a kind and unique, the team af CustomMade will make it happen!”

CustomMade.com 5 star review on 30th April 2025

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Posted 6 months ago

“Huge thanks to the CustomMade team, their service was friendly, professional, and truly pleasant. They helped with every question I had and took care of everything from start to finish. They fully delivered on all my requests, even though I probably asked way too many questions (some of which might have been a bit annoying). Still, they patiently and thoroughly brought my vision to life. Honestly, others should learn from them, this is what real professional customer service should look like. Bravo! I highly recommend them to everyone.”

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Posted 6 months ago

“The team that designed my ring listened to my wants and needs and executed a gorgeous ring! I recommended my boyfriend to design his ring here and he’s in the process of doing so. I would highly encourage anyone looking for a unique ring to go through Custom Made.”

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Posted 6 months ago

“They were incredibly helpful through every step of the process. They were realistic about the options I presented, and flexible with my sporadic messages over the course of several months. Having the 3D renderings and drawings/sketches was a fantastic help as I am a visual person and got to see my ideas come to life.”

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Posted 6 months ago

“I had an amazing experience with CustomMade! I had made AI images of what I was sort of looking to make. Every step of the way they listened to what I wanted to do and gave great advice and suggestions. Once creating images of the ring it's self anytime I wanted to alter the design to see how it looked they would with no issues. Shipping was perfect and fast. Once receiving the ring the packaging was great. Seeing the ring in person was stunning I loved it even more! I would recommend CustomMade to anyone i know!”

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Posted 6 months ago

“Very helpful and understanding of my situation and accommodated for it very nicely”

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Posted 6 months ago

“Custom Made is a wonderful small business with a thoughtful, dedicated staff. They were professional throughout the process and the quality of the jewelry is very high. I would recommend them to anybody interested in custom designs. Bravo!”

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Posted 6 months ago

“Incredible and supportive team, with fast and reliable response times! My fiance adores the ring made for our engagement!”

CustomMade.com 5 star review on 26th April 2025

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Posted 6 months ago

“First of all, give Janine a raise, just good service, good updates, great quality on the product already!”

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Posted 6 months ago

“Great but it take more iteration that I thought to have the final product.”

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Posted 6 months ago

“The Team made sure I was well informed on the materials, process and procedures. They are very patient and very professional. Even more important they are responsive and that helps a LOT when you’re paying for something you can’t physically see. All trust and all good intentions, they did great. Thank you Ty Wilson for my family heirloom that will start with me.”

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Posted 6 months ago

“I was a little skeptical of the process to begin with. Who buys a ring without seeing it or talking with someone in person. I'm very impressed with the service. The design consultation was great. The person I was working with asked a lot of questions. The designs she brought back to me were awesome. The designers were able to make something that matched perfectly with the wedding bands my fiancé designed with CutsomMade. When I got the ring, I was blown away by the quality and detail that went into it. Simply amazing.”

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Posted 6 months ago

“I absolutely love my ring! Custom made helped me and I couldn’t have imagined it any better than it came out! The process took about 2 months start to finish and ended up costing less than we’d projected initially. Couldn’t be more pleased with the outcome!!”

CustomMade.com 5 star review on 24th April 2025

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Posted 6 months ago

“Hello good evening Thank you for your follow up. I had a mixed experience with my last 2 ring orders. But all pertains to the shipping and cost of shipping compared to Amazon... which also facilitates custom jewelry orders. Is there something way to ship to Canada that doesn't tag on a great cost?”

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Posted 6 months ago

“Most amazing place to work with to make and vet custom Jewelry men and women’s. I did my fiancée wedding band and it came out incredible”

CustomMade.com 5 star review on 23rd April 2025

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Posted 6 months ago

“Very Professional. Streamline process all the way through and the ring quality was imaculate. I would use them again and suggest others to do so.”

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Posted 6 months ago

“Very easy to work with Emily on my ring, who was very patient with answering any questions, drafting up various options and providing regular updates on the process”

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Posted 6 months ago

“I requested custom cuff links for my husband for his birthday. The entire experience from first outreach through final product was fantastic. The final product was exactly what I worked with the designer on in the design process. My husband loved them. Highly recommend Custom Made!”

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Posted 6 months ago

“I ordered a signet ring with the family crest from CustomMade several years ago and when I contacted them again this year to revise my design, they had all their previous design materal available to quickly produce what I was looking for. I'm very pleased.”

CustomMade.com 5 star review on 20th April 2025

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Posted 6 months ago

CustomMade.com is rated 5.0 based on 4,139 reviews