CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,891 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,891 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 12th July 2025

1683

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EVERY STEP OF THEY WAY WAS CARFULLY DETAILED - WHEN QUESTIONS WERE ASKED, THEY WERE PROMTLY ATTENDED TO. TRANSPERENCY IS THE WORD TO SUM UP THE SERVICE”

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Posted 6 months ago

“Thoroughly enjoyed my experience with CustomMade. Service was prompt, helpful, and courteous! I was actually really impressed with the quick turnaround. They can turn your vision into reality in a matter of weeks. I would recommend using their services to anyone who 1)Doesn't care for branding or the steep upcharge; 2)Is very particular and can't find exactly what they're looking for at Retail; and/or 3) values transparent pricing.”

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Posted 7 months ago

“I really wish there was an option to go above 5 stars. They really deserve it! My (now) fiancé and I designed all 3 rings (her engagement ring and both wedding bands) using CustomMade and if we were to say the rings were absolutely perfect, it would be an understatement. The team was amazing and very responsive to new ideas or changes at any step of the journey to really make your dream ring come to life. You get exactly what you ask for, truly making it a CustomMade ring. PS: Yes the diamonds are real, we tested them just to be absolutely sure once we got the rings.”

CustomMade.com 5 star review on 11th December 2024

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Posted 7 months ago

“Constant and clear communication with multiple team members made buying from CustomMade a smooth process.”

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Posted 7 months ago

“Excellent communication from start to finish regarding options, cost, and timeframes. Final product looks great!”

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Posted 7 months ago

“The ring that I custom made for my then girlfriend, now fiancè was a complete success and a dream come true in every way I had imagined, with the exception of being completed in the timeframe I had hope. The jewelers and designers at custom made try to make sure you are responded to in a timely manner but sometimes fail at smaller detail interpretation even though details seemed to be ironed out to a T. There were a few hiccups along the road to getting my fiancé's beautiful rings since I did a double center stone wedding and engagement ring. The jeweler had chipped one of the center stones and had to aquire a new one which set the project back significantly. Recutting the stone and refitting the ring took alot of time. However they took full responsibility when it came to paying for the new center stone and any other hiccups along the way. Only reccomendation would be to plan your ring a year in advance to truly ensure that you have the ring of your dreams when you need it by.”

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Posted 7 months ago

“Dissatisfied. Turned my husband finger GREEN after 4hours of our WEDDING paid OVER 500 for it. Can't really the detail on it unless you have it right in your face.”

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Posted 7 months ago

“My experience with CustomMade has been phenomenal! From the start of the process, they are very responsive and knowledgeable, they were able to answer all of my questions and make multiple mock-ups of what I was looking to create for my fiancée! Emily was amazing, she was always updating me in the process and helped me out greatly when I needed to split my project into two, in order to make the engagement ring purchase prior to the wedding band purchase. I have nothing but wonderful things to say about my experience with CustomMade!”

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Posted 7 months ago

“The process was incredibly easy and the service was awesome. The staff were helpful and understanding and walk through the process with you to make sure your getting everything you wanted in the design. I would highly recommend”

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Posted 7 months ago

“The team was very patient and helpful with getting me the right vision, flexible with last minute adjustments, and determined to get my fiance's ring to me on time!”

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Posted 7 months ago

“Friendly and supportive crew from start to finish with your project. Everyone worked hard and respectfully with me from start to finish. From the first sketches to working with me through payments down to the final finished piece. I got what I wanted and more. I will do more projects with them in the future.”

CustomMade.com 5 star review on 8th December 2024

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Posted 7 months ago

“Love it! Wish the face of the ring was bigger I had no idea that 17 mm was considered large. But I love it been thinking about having a pendant made with the same design but not sure how big or thick it will be so since the 17 mm isn’t as big as I was hoping for!”

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Posted 7 months ago

“CustomMade has made two signet rings for me using a family crest: a men's raised design and a functional seal for my wife. In both cases, the price was good, communication from start to finish was excellent, and shipping was quick. We are impressed with CustomMade and plan to return to them with other ideas for jewelry in the future. Recommended!”

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Posted 7 months ago

“This was the best experience I have had buying jewelry. She loved the ring and it came perfect.”

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Posted 7 months ago

“It was a great experience. Everyone was respectful and took my input easily. I will be coming back in the future.”

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Posted 7 months ago

“Excellent”

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Posted 7 months ago

“This was a fantastic journey they worked quickly to help me get the perfect ring for my fiance. The support thro7ghout the whole process was fantastic. I'm glad we decided to get personalized custom jewelry for our engagement instead of store bought.”

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Posted 7 months ago

“My fiancé and I had a great experience! The Custom Made team was super helpful and created exactly what we wanted for our wedding bands.”

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Posted 7 months ago

“They worked with me very well, were cheaper than any other jeweler I could find, and the ring appears to be fantastic quality. I would do this again.”

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Posted 7 months ago

“The process was painless and the value was great. The team was able to create exactly what I wanted and she said YES.”

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Posted 7 months ago

CustomMade.com is rated 5.0 based on 3,891 reviews