CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,224 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,224 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1732

Anonymous

Anonymous // 01/01/2019

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“I had a great experience working with CustomMade. The design and crafting process went smoothly, and communication with their representative was excellent. The ring came out exactly as I imagined. Both my fiancé and I are very happy with the result. CustomMade also assisted with resizing and handled any customs-related matters. I highly recommend them.”

CustomMade.com 5 star review on 11th July 2025

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Posted 5 months ago

“Awesome experience from start to finish been getting compliments like crazy about how amazing the ring is and how it is the best one they have seen! From someone who had no idea where to even start custommade made the whole process super easy!”

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Posted 5 months ago

“I got the ring of my fiances dreams and it turned out better than I could have imagined. Helpful and quick and incredible value.”

CustomMade.com 5 star review on 10th July 2025

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Posted 5 months ago

“Absolutely incredible experience from start to finish the final product was absolutely what I imagined It would be..I count have been happier. While during the process I found myself excited to get emails about the process and being involved in the creation from the people I was working with on the ring. Everyone was extremely nice and helpful I couldn't recommend them enough!!!”

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Posted 5 months ago

“I had a really exceptional experience designing a custom engagement ring with CustomMade. My project manager, Emily, was fantastic with communication throughout, ensuring that my thoughts came to life in a real life ring. The design team took my ideas and thoughts and really created something more beautiful than I thought possible. I'll be using them again for wedding bands and other pieces. Highly recommend.”

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Posted 5 months ago

“Everything was absolutely fantastic throughout the process. I proposed to my partner two days ago with their fantastic engagement ring and he said yes! Everything was really simple and the staff are really helpful with everything from sourcing a stone to the ring's design, it's been really wonderful.”

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Posted 5 months ago

“CustomMade was super easy to work with and they made it feel personal. The whole teams was great and super helpful. The ring was gorgeous and - most importantly- my fiancé loves it! I can’t recommend CustomMade highly enough. Thank you for helping to make my proposal a great success!”

CustomMade.com 5 star review on 8th July 2025

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Posted 5 months ago

“Great experience, their support and expert knowledge made the whole process speedy and enjoyable. Very quick responses with effective communication and speed of process. I chose the rush service as i was in a hurry but in reality you can take your time and design something perfect, they make it possible to create your own ring for a fair price. Overall an outstanding experience.”

CustomMade.com 5 star review on 7th July 2025

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Posted 5 months ago

“ngl at the start i was very leery that this company was a scam because you never know with the internet but after putting in an inquiry and talking with ryn it was clear its legit! ryn was absolutely fantastic and the process was so easy. we were having a hard time finding a jeweler to make a ring with sapphire stones and not diamonds but custom made was able to do it sooo easy!! i’m so happy with the results and our experience!! next time i want a custom piece i’ll def be coming here again :)”

CustomMade.com 5 star review on 6th July 2025

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Posted 5 months ago

“Custom made are one of best small business companies that make custom made jewellery they are helpful trustworthy to make my custom made biker rings. I’ll recommend any to look at these guys as they custom made jewellery are perfect.”

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Posted 5 months ago

“Extremely good communication throughout. I was always kept in the loop about the progress of my design. Any ideas I had were well visualised to help me understand my options. Great to have a render before production to ensure i’m happy before going ahead. Packaging and delivery good. Just on the expensive side.”

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Posted 5 months ago

“They did amazing and the ring turned out beautifully. She couldn't be happier with it and I couldn't have done it without everyone working at Custom Made. Everyone was so helpful and knowledgeable. It made the experience much easier and they walked me through the process of making the ring easy and painless. She said yes and we couldn't be happier.”

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Posted 5 months ago

“I had amazing help from Sama! She worked with me for months as she even allowed me to pause the process during my surgery. Very amazing to work with Sama and the team!”

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Posted 5 months ago

“Very helpful, came up with a great design we were extremely happy with.”

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Posted 5 months ago

“Working with Custom Made was so easy! They took all of my suggestions and critiques of designs seriously and never made me feel like I was being too nit-picky. They helped refine my ideas until I had the wedding band of my dreams! Communication, payment, and shipping was all smooth and easy. I would absolutely recomment working with them!”

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Posted 5 months ago

“Thank you guys, my experience was good, really appreciated the timely feedback and professionalism and a great end product as well as all the assistance throughout the project.”

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Posted 5 months ago

“Super happy with the experience, everything was straightforward and easy. I felt like the team members were genuine and happy to help, no task was too big. My partner bought my engagement ring with this company and was so happy with it I went back for seconds to organise my wedding ring!”

CustomMade.com 5 star review on 30th June 2025

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Posted 5 months ago

“Love my signet ring from my cost of arms - precise and detailed- perfect in every way !”

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Posted 5 months ago

“The product and customer service was perfect! They went above and beyond for me! Answering all my questions and concerns in a timely manner even with the time difference! Would highly recommend for anyone looking for a custom ring!”

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Posted 5 months ago

“They made a perfect ring with everything she wanted on it, could not have been better!”

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Posted 5 months ago

CustomMade.com is rated 5.0 based on 4,224 reviews