Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

CustomMade.com Reviews

5.0 Rating 3,021 Reviews

99 %

of reviewers recommend CustomMade.com

Company Reviews

5.0

Based on 3,021 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th May 2024

CustomMade.com 5 star review on 30th May 2024

CustomMade.com 5 star review on 30th May 2024

CustomMade.com 5 star review on 30th May 2024

CustomMade.com 5 star review on 30th May 2024

CustomMade.com 5 star review on 30th May 2024

CustomMade.com 5 star review on 30th May 2024

1284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The entire team is so helpful i cant gegin to put into words how awesome, helpful, and understanding they are. They helped me through the entire process, and as someoone who never really learned the process before hand it really helped me out, and offered so many awesome styles that made it hard to choose which one i loved the most. Also the the delivery time was incredible!!!!”

Posted 1 month ago

“CustomMade were extremely helpful in guiding me through the entire process of creating my engagement ring. Everyone I had contact with was helpful and patient, and explaned everything simply at each stage. Though there was an issue when my ring was initially cast, the team reached out to me initially and said what went wrong and how they would be fixing the issue. I would absolutely trust them with another project, and plan to do so for my wedding ring set.”

Posted 1 month ago

“Everyone involved made this experience effortless from beginning to end. I came with an idea and the CustomMade family helped me bring it to life. I appreciate their thoughtfulness and patience throughout the entire process. My, now fiance, LOVES her ring and we look forward to returning to CustomMade when it's time to design our bands. Thank you so much for helping me make our moment special!”

CustomMade.com 5 star review on 10th April 2024

CustomMade.com 5 star review on 10th April 2024

CustomMade.com 5 star review on 10th April 2024

CustomMade.com 5 star review on 10th April 2024

Posted 1 month ago

“CustomMade made this stressful experience extremely easy and helped me through every step of the way. I would not have been able to get such a perfect ring without their help!”

Posted 1 month ago

“"I have long desired to have a ring with my family crest, and finally this desire has been fulfilled. It is very unusual to have a ring like this with such a level of detail, which I recognize as something only achievable by experts. This silver ring is of magnificent quality, and the precision of the custom size I ordered has been achieved with high accuracy. I will definitely order another ring, and of course, I highly recommend Custommade's services. The customer service and communication are incredible, as well as the follow-up on all the doubts and adjustments made along the way while designing my ring. It's definitely an added value that makes the purchasing experience part of the charm of getting a ring custom-made."”

Posted 1 month ago

“Every aspect of the process, from start to finish, was amazing! Top notch communication, service, and the final outcome of the ring was incredible. I couldn't have asked for a better experience.”

Posted 1 month ago

“Very nice”

Posted 1 month ago

“I really enjoyed working with the team. They were always very responsive to any questions or concerns I had. The pieces turned out gorgeous. It has so much more meaning because of all the symbolism I was able to include.”

Posted 1 month ago

“Beautiful ring! Easy process”

Posted 1 month ago

“Superb customer service. It was fun to follow the crafting process. CustomMade and team are attentive to one’s needs and work diligently to ensure the jewelry piece is as you want it. 100% recommended. I’ll be considering going through them again for other pieces. The engagement ring for my future wife is wonderful.”

Posted 1 month ago

“Fantastic experience. Great team of knowledgeable people walked me through every step of the process. Kept me thoroughly updated as my project moved forward. Most importantly my now fiance was extremely happy and loved the design. 11 out of 10.”

Posted 1 month ago

“The team at Custom Made, made my entire customized experience so easy. The team was very timely and kept me in the loop about any changes and updates. The team’s designer Mher did a fantastic job on drawing and creating 3D renderings of the design I had in mind for my fiancé’s wedding band. I couldn’t have asked for better service. If you’re searching for great customer service and a company that can bring your design to life, look no further than Custom Made.”

CustomMade.com 5 star review on 7th April 2024

Posted 1 month ago

“I’ve now had my wedding rings and engagement ring made by CustomMade and both experiences were great! Amazing communication and they brought our designs to life! Thanks so much”

Posted 1 month ago

“Fantastic experience from start to finish!”

Posted 1 month ago

“Worked with me on everything from crafting to delivery times, I would recommend them over a lot of companies, my wife has a solely unique piece just to herself.”

Posted 1 month ago

“This company truly is amazing. They were extremely accommodating and helpful. The design lead Eula was amazing and I was thoroughly impressed with the ring we settled on. 6/5 stars, cannot recommend this business enough. Amazing work.”

Posted 1 month ago

“The response time to all my questions was extremely quick, most of the time it was within the same day. Unless of course they were looking for pieces of the puzzle we were building, then it could take a day or two. But they were always swift to tell me they were on it and that they'd get back to me. Great customer service and they care about what you want the whole way. I had questions down to the ship date and they didn't hesitate to hold up shipping to make sure that the piece passed my inspection on every aspect before shipping it. 10/10 will definitely use again.”

CustomMade.com 5 star review on 6th April 2024

Posted 1 month ago

“Really easy and fun process to make a custom bridal set for my fiancé. Would do again if I could”

Posted 1 month ago

“I was totally satisfied with the experience I had. I was able to give details about my now fiancé and the team came up with the perfect ring options. With their support I was able to have the perfectly unique ring that my fiancé absolutely loves. Plus they worked with me on my timeline of getting all paid in parts. There was no pressure of feeling like I'd loose the project by paying at my pace. Highly recommend especially if you have a girl whoe likes unique.”

Posted 1 month ago

“Best experience I have ever had with a jeweler. There is no better way to customize a ring for that special day.”

Posted 1 month ago

«
1
2
...
7
8
9
10
11
»

CustomMade.com is rated 5.0 based on 3,021 reviews