CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,764 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,764 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 9th May 2025

Michael Williams

Nickolas Hale

1627

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over the past few years i have made multiple orders with Custom Made and each time the process has been simple and the rings came out just as we imagined!”

CustomMade.com 5 star review on 8th March 2025

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Posted 2 months ago

“My experience with custom made was as smooth and flawless as possible. They were able to make exactly what I desired, in a timely and professional manner. Communication, packaging, and professionalism 10/10.”

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Posted 2 months ago

“I first contacted CustomMade in June 2023 with my idea for a custom engagement ring. I live in the UK and knew I wanted a custom engagement ring and after researching whats out there I decided on CustomMade because they featured prominently on every search I conducted and had a mountain of fantastic independent reviews. From there they were nothing but professional throughout our contact, which was prolonged as I didnt actually go ahead with the project until December 2024. They happily kept the project on hold until I was ready and when I finally was ready to proceed, the production turnaround was swift and I received a beautiful engagement ring all the way over in England in January 2025! I am now engaged to my beautiful fiancé and she absolutely loves her engagement ring, I will certainly be recommending CustomMade to anyone who asks :-)”

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Posted 2 months ago

“The CustomMade staff were helpful at every stage of the process and we are very happy with the results.”

CustomMade.com 5 star review on 6th March 2025

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Posted 2 months ago

“I had an awesome experience working with the custom made team, from start to finish every person was so responsive and helpful and worked through multiple iterations with me before finalizing the design. The detail achieved on the signet ring I ordered is seriously impressive and I couldn't be happier with the end product.”

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Posted 2 months ago

“Great design, great service”

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Posted 2 months ago

“Really good, most of the team was extremely easy to work with even while my partner was being indecisive, they were patient and accommodating”

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Posted 2 months ago

“From start to finish, these artists offer abundant opportunities to ask questions, visualize various versions of your project, and respond promptly to any concerns. This project was my second order. I highly recommend this niche boutique for all custom work.”

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Posted 2 months ago

“CustomMade was absolutely amazing. From the customer service, to the ideal step-by-step process of creation, to the actual final product, everything about them were spectacular. They executed a not-so-traditional idea perfectly, always asking for feedback and how they could improve the piece. Thank y'all so much!”

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Posted 2 months ago

“I had the most unique experience with Custom Made. I was very impressed with their professionalism and prompt response to every question I had and the engagement ring I wanted . They created the most beautiful ring for my fiancé and she is absolutely in love with it. Of course she said yes and we couldn’t be happier!!! I am very grateful to all the folks at Custom Made! . You guys rock!!!”

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Posted 2 months ago

“Extremely happy with the service. The team was super friendly and knowledgeable, giving us insights when we had questions, and patiently accommodating to all our requests. They also didn't mind in exploring numerous designs and revising over and over until I'm certain. They also take quality very seriously. During the building process, they happily address my concern and fix the piece until it is flawless. The result is a perfect piece that I envisioned, and my fiance couldn't be happier. Highly recommended!”

CustomMade.com 5 star review on 3rd March 2025

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Posted 2 months ago

“Every interaction I had was so overwhelmingly pleasant. At every step of my journey I felt not only assisted but educated. The education aspect for me personally was super helpful cause I walked away feeling like I knew exactly what I was getting and why and that it was going to be the best option.”

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Posted 2 months ago

“My girlfriend and I both made our engagement rings for each other through CustomMade and had an amazing experience! Absolutely recommend!”

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Posted 2 months ago

“When I tell you this was a good experience would be an understatement. From the get go, Jordan started me off and made me feel comfortable and ready for the next step, Barbara started the design process and she was great, que Natasha, I'm not sure where everyone is found here but they are all Top tier. Natasha especially was so patient and kind with every step of the process. Nikhil the Gem expert sources EXACTLY the Gem i was looking for and made it happen effortlessly. Pauline ended it off just right. It was an incredible experience from day 1 and would recommend to anyone moving forward with a Loved one.”

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Posted 2 months ago

“This is the second time I have worked with Custom Made to create a one of a kind Ring that I can proudly wear. the first time was a gold signet ring and the second a silver signet ring. The team that Custom Made puts together is thoughtful and they ask the right questions to ensure they understand what you are wanting to have made into a memorable piece of art is what you want and will be proud to wear. I would work with them again and again.”

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Posted 2 months ago

“custom made did a great job on remaking my 1960 high school ring. everyone was so helpful . thanks again. ms in sc”

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Posted 2 months ago

“Working with Custom Made was delightful. Our family designed a college class signet ring for my grandson, an item that was unavailable through any commerical outlet. It contained some unique design characteristics, including the college logo on the top and a source 4 light design on one side. We began the process January 3rd and the ring was delivered to us February 12th, a pretty quick turnaround. The cost was about 30% higher than a standard college ring, but similar to what a local jeweler would charge, without the availability of our unique design. This ring was not just engraved, it was poured into a perfect mold. The staff was wonderful, they're with you throughout the entire process, with almost daily updates on your project. The production team who brought it to life was incredible. I would recommend this company to anyone trying to create something unique.”

CustomMade.com 5 star review on 28th February 2025

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Posted 2 months ago

“Very good customization and patience with customers.”

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Posted 2 months ago

“The rings are in really good quality. You see how much detail and attention they put into it. Communicating with the staff is really easy! Working with us through the changes and making sure we loved what we saw before proceeding! I would definitely recommend the company to all my other friends!”

CustomMade.com 5 star review on 27th February 2025

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Posted 2 months ago

“Working with the team was effortless. They were super accommodating, answered all my questions and ensured I felt no pressure. The design team managed to capture exactly what I was looking for. Don’t be shocked when your rings turn up in a large box, the presentation and personal touches are incredible. I could not recommend these guys more.”

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Posted 2 months ago

CustomMade.com is rated 5.0 based on 3,764 reviews