CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,872 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,872 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th June 2025

1676

Anonymous

Anonymous // 01/01/2019

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“I ordered a custom anniversary ring and CustomMade did a wonderful job of helping me design the ring and making sure it shipped safely internationally. Ryn was my project manager and she did a wonderful job communicating and inspiring confidence in my purchase. I will definitely order from CustomMade again.”

CustomMade.com 5 star review on 6th May 2025

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Posted 1 month ago

“We love custom made. Both of my rings and my husband’s wedding band have been made by custom made. They are 100% unique and they walk you each step. They do wonderful work and I can’t recommend them more.”

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Posted 1 month ago

“My experience with custom made was incredible. I was scouring the internet to find something one of a kind that fit my partner’s personality and style but wasn’t cheap mass produced junk or absurdly expensive. Custom made worked with my budget and absolutely nailed the requests and style I requested. She now will have the only ring like hers in the world! Now I just gotta ask….”

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Posted 1 month ago

“My experience with CustomMade was excellent, above and beyond. I will surely return. Customer service was on point and they reply fast. I highly recommend anyone who wants a piece of jewelry of there own to reach out to CustomMade. I'm very pleased !”

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Posted 1 month ago

“Custom Made was incredible to work with. I had two custom rings made—one for Brown University and one for FSU Law—and they exceeded every expectation. The team was professional, responsive, and over-communicated throughout the entire process. The craftsmanship and attention to detail on both rings are outstanding. They came out absolutely beautiful. I highly recommend Custom Made for anyone looking for high-quality, meaningful custom jewelry.”

CustomMade.com 5 star review on 4th May 2025

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Posted 1 month ago

“Excellent customer service experience. A one of a kind piece crafted with care and precision.”

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Posted 2 months ago

“When I first arrived at this website, I was skeptical about ordering an engagement ring online. However, Custommade.com exceeded my expectations and made dreams come true for lovely fiancée! The team was incredibly helpful and engaged throughout the entire process, ensuring that the ring was perfect. The Custommade.com team made me feel welcome while creating the ring, especially when I had questions. I was new to the 4 C's of diamonds and wasn't familiar with them at the time, but now I know what to look for. The package that the ring arrived in was very sturdy, featuring a magnetic strip to ensure the box stayed securely closed. Additionally, it was protected with heavy packaging plastic, which helped ensure that the delicate ring arrived in perfect condition. I provided them with an idea inspired by an item I saw in an anime, and they were able to recreate it perfectly. I did make a few changes to the design, but they were very welcoming towards incorporating anime elements. I’m not sure how other companies handle such themes, so this was a definite plus! If you’re searching for a reliable website to purchase a custom-made engagement ring, you’ve come to the right place. They will provide you with valuable information about diamond quality, durability, and will collaborate with you throughout the entire process! Thank you for your support in making our dreams come true!”

CustomMade.com 5 star review on 2nd May 2025

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Posted 2 months ago

“Super incredible work, everine from the intial consultation to the designers to production they're all so hands on. 10/10 I would definitely recommend”

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Posted 2 months ago

“I have worked with CustomMade twice now and have loved them both times! They are so communicative and are so friendly. I recommend them greatly!”

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Posted 2 months ago

“They were awesome at helping design and creating the perfect ring!”

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Posted 2 months ago

“When you're looking for an online platform to get a custom ring made, you're often skeptical at first about whether the business is legitimate, or at least I was. After speaking with Emily from CustomMade, that skepticism disappeared. The process was so much easier than I thought, and the communication was so excellent. If I had a question, they would respond within a day, if not within a couple of hours, and they laid out each step so that there was no miscommunication. Once the ring was completed, they sent it to me in a nice box with everything I needed for that special moment. I started looking for an engagement ring, skeptical of doing it online, and now I can't say enough about how great CustomMade has been. I look forward to using them in the future to create more jewelry for my future wife.”

CustomMade.com 5 star review on 1st May 2025

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Posted 2 months ago

“We found a lovely and unique ring that had exactly the cloudy center stone we wanted but was mounted on too delicate a band. We discovered CustomMade. They searched and searched for an imperfect red Diamond and found it. Then worked from our vague instructions to create a thing of beauty.”

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Posted 2 months ago

“I was allowed all yhe time needed to come up with all the payment for the project, nothing was rushed. It was done in best possible way to satisfy me, as a customer I loved their service, I had multiple revisions and changes to the piece and they absolutely achieved every ask. Very professional and quick responses. They are a great team. Explained me everything properly with images as refference and not only proper bullet point explanations just so I understand as best as possible. It was just great. Never encountered such good customer service. The piece came out stunning. I love it. And I'll definetly use them again. International delivery. I enjoyed my time creating the piece with this team. Brilliant service. Genuine 100% they didn't lie when they aaid they deliver!❤️”

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Posted 2 months ago

“Custom made is a great company! Wonderful service and communication. I really enjoyed how easy the flow was from start to finish. The engagement ring and proposal package you receive was great! Thank you for a stunning and unique piece of jewelry!”

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Posted 2 months ago

“The team at CustomMade made me feel in control of the process from beginning to end. They did a phenomenal job at translating my words and example photos into exactly what I and more importantly, my now fiancé wanted! If you want a piece of jewelry that is truly yours, one of a kind and unique, the team af CustomMade will make it happen!”

CustomMade.com 5 star review on 30th April 2025

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Posted 2 months ago

“Huge thanks to the CustomMade team, their service was friendly, professional, and truly pleasant. They helped with every question I had and took care of everything from start to finish. They fully delivered on all my requests, even though I probably asked way too many questions (some of which might have been a bit annoying). Still, they patiently and thoroughly brought my vision to life. Honestly, others should learn from them, this is what real professional customer service should look like. Bravo! I highly recommend them to everyone.”

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Posted 2 months ago

“The team that designed my ring listened to my wants and needs and executed a gorgeous ring! I recommended my boyfriend to design his ring here and he’s in the process of doing so. I would highly encourage anyone looking for a unique ring to go through Custom Made.”

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Posted 2 months ago

“They were incredibly helpful through every step of the process. They were realistic about the options I presented, and flexible with my sporadic messages over the course of several months. Having the 3D renderings and drawings/sketches was a fantastic help as I am a visual person and got to see my ideas come to life.”

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Posted 2 months ago

“I had an amazing experience with CustomMade! I had made AI images of what I was sort of looking to make. Every step of the way they listened to what I wanted to do and gave great advice and suggestions. Once creating images of the ring it's self anytime I wanted to alter the design to see how it looked they would with no issues. Shipping was perfect and fast. Once receiving the ring the packaging was great. Seeing the ring in person was stunning I loved it even more! I would recommend CustomMade to anyone i know!”

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Posted 2 months ago

“Very helpful and understanding of my situation and accommodated for it very nicely”

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Posted 2 months ago

CustomMade.com is rated 5.0 based on 3,872 reviews