CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,167 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th November 2025

Katie Logan

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

1727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience was exceptional. Thr ring i purchased and helped design was for our 25th wedding anniversary. I was very impressed from the get go with the different ring sketches provided off of my initial descriptions of what I wanted. Throughout the entire process I never felt rushed or pressured in any way shape or form. I always felt like my satisfaction was a priority. The outcome was perfect! Not only was the ring just what had wanted, it had much more impact and meaning for my wife knowing it was custom made for her from me!”

Helpful Report

Posted 2 months ago

“Very fast production the ring came in ahead of schedule. Design team we very great and easy to work with. Super happy with the outcome and quality.”

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Posted 2 months ago

“I was really impressed with how flexible the team was. They clearly state that they're willing to make any requested changes prior to production, and they follow through on that. They were very transparent about costs and worked with me to find affordable but high-quality materials. They warned me of possible difficulties with my design, like trouble resizing a complex band. They gave me time estimates and usually beat those estimates. The whole way through, I was very impressed, and they did a fantastic job on the ring itself. Thank you for helping me design the ring that my fiancee now wears proudly every day.”

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Posted 2 months ago

“Everything was perfect. I was able spend exactly what I wanted to and got the exact design i had imagined. The whole process moved along quicker than expected but it was perfect.”

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Posted 2 months ago

“I wanted a piece that was very delicate and seemingly difficult to get done especially if it wasn’t in person but custom made and their team are amazing and made it seem effortless to get the job done, and sure enough I have my perfect ring just as I imagined. They are easy to communicate with and what I love most is that they get it done on time and they help with advice too”

CustomMade.com 5 star review on 4th September 2025

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Posted 2 months ago

“Was absolutely wonderful great customer service always friendly Ring came quickly Possibly over priced (not extremely knowledgeable on gem prices”

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Posted 2 months ago

“I just received my two custom made necklaces and I am beyond thrilled! From the very beginning, they brought my vision to life with such care and attention to detail. The quality is absolutely beautiful - you can truly see the craftsmanship in every inch. And to top it off, the turnaround time was incredibly fast for custom pieces! I’m genuinely so impressed. I would recommend them over and over again without hesitation. Thank you for creating something so meaningful and stunning!”

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Posted 2 months ago

“The crew that helped me for a year to get this ring made and designed were absolutely awesome they were super helpful and supportive.”

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Posted 2 months ago

“The whole experience, from start to finish, was perfect! I was lead through each stage of development, never feeling rushed and always retaining creative decision making. I will be telling everyone about CustomMade - they understand the importance of the project and provide an heirloom worthy product that I am honored to present to my loved one.”

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Posted 2 months ago

“Stephanie was absolutely amazing throughout the whole process. I knew a rough idea of what I wanted however Stephanie just seemed to understand before I even did myself. I was very nervous and struggled with some of the design images to understand the concepts but Stephanie talked me through this extensively and every word of what she said was more than accurate. The final design is even more perfect that what I thought it could ever be. High quality. Perfect design and continual support. Very happy and would recommend this service to any one. Thank you!”

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Posted 2 months ago

“Pros: Our consultant was super patient and helped me make the perfect band for my fiancé for a very reasonable price, they use the 3d model of the engagement ring when making the wedding band so they fit perfect together, fast replies and very clear process. Cons: Base price for mens rings are expensive compared to elsewhere, the ring comes in a big box that isn't marriage / proposal vibes Experience was so good tho that the cons didn’t really matter”

CustomMade.com 5 star review on 31st August 2025

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Posted 2 months ago

“I had a great experience and the whole team made sure my fiancé’s wedding ring would be perfect. They worked with my budget and made sure it was perfect. She did find it and since then has been enamored with it and can’t wait to be wearing it. I highly recommend!”

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Posted 2 months ago

“I worked with Ashley and now have my dream ring! I honestly didn’t give a lot to go off of but they somehow got exactly what I wanted. I was included every step of the way. I felt very involved. I would absolutely recommend you get your dream ring here!!!”

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Posted 2 months ago

“Great experience. The communication was A+ I love the way my pendant turned out. It's as close to the original as could be with only having photos. It's beautiful.”

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Posted 2 months ago

“Absolutely amazing experience. Everyone I worked with explained every step, good clear communication. The work they do is stellar. 10/10 recommend anyone to come here for anything custom.”

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Posted 2 months ago

“I took a leap of faith, when I selected CustomMade to craft my family coat of arms into a ring. Every step of the process, and there were many, was the utmost professional and customer service oriented experiences. When my ring arrived, I was blown away. It exceeded my expectations a hundred fold. When I wear it now, everyone stops me to look at it and ask about it. CustomMade’s quality, pricing, and follow through is outstanding. I could not recommend any higher. They are in a league of their own. YOU won’t be disappointed. You will be thrilled!!!”

CustomMade.com 5 star review on 29th August 2025

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Posted 2 months ago

“I bought my fiancé engagement ring and they made her vision come to life. For that reason I recently ordered a wedding band for it since we get married soon. Same thing they did exactly what she wanted. Not to mention they communicate so well through the whole process and always provide excellent customer service.”

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Posted 2 months ago

“Excellent customer service, helpful in all aspects as well and coming up with the perfect design to my description and then continuing to help tweak and modify till my design was perfect. Would definitely recommend to anyone wanting a custom masterpiece would 100% be coming back for more custom designs in the future. Thank you team for making this piece for my special moment coming soon.”

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Posted 2 months ago

“CustomMade was extremely professional and helpful throughout the entire process. Their site was very easy to navigate, and I never felt confused or left without answers. I’d especially like to recognize my jewelry expert, Emily, she was communicative, attentive, and made sure the idea I had became reality while staying within my budget. Thank you, CustomMade and Emily, for making this such an easy and enjoyable experience, I could not be happier with how the ring turned out!”

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Posted 2 months ago

“Overall working with custom made was an excellent experience. It was a very easy process and they were to make the perfect ring.”

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Posted 2 months ago

CustomMade.com is rated 5.0 based on 4,167 reviews