CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,971 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful people and so easy to work with everyone. Everything is very clear every step of the way. My ring came out so incredibly beautiful and I’m very happy to have designed a ring with this company.”

CustomMade.com 5 star review on 23rd May 2025

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Posted 3 months ago

“Working with the team was easy and really helpful. They did a great job providing suggestions and ultimately making a gorgeous ring my partner is going to love! I am thankful that they made this an exciting and easy process.”

CustomMade.com 5 star review on 22nd May 2025

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Posted 3 months ago

“Incredible communication, transparancy and accomodation to all requests; the team at CustomMade made the entire process so straightforward. Any alterations to the design I requested were delivered promptly and I felt comfortable taking my time deliberating over the draft designs. My finished piece is stunningly beautiful and high quality, with obvious care being taken in its crafting. It thoroughly exceeded all expectations and my now fiancée is incredibly happy with it (I catch her admiring it all the time!).”

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Posted 3 months ago

“Everyone involved was helpful and patient! Thank you to everyone!!”

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Posted 3 months ago

“The experience is everything you'd expect it to be. Very straightforward and efficient. Provide them with your idea, budget, and hope while they verify everything back with you. Seamless process with smooth transitions along the way from gold/gem quality and selection to overall design, and more.”

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Posted 3 months ago

“CustomMade gave me the opportunity to buy my girlfriend a ring that was exact to her specifications, while allowing me to modify and giving me as much of an opportunity as possible to modify to personal specifications. They gave me 3-D renderings, were quick to responding, and allowed for the full recovery of what I could have wanted in a ring.”

CustomMade.com 5 star review on 21st May 2025

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Posted 3 months ago

“This was my second CustomMade project and I remain a happy customer. This time around we didn't have much time to work with but they delivered even before the deadline that I had set. It was a very smooth experience and the piece came out very nicely.”

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Posted 3 months ago

“I ordered a signet ring from CustomMade.com website. The website was easy to navigate and preview samples of their work. I was kept very well informed during the ordering process. I saw previews of my ring. I would recommend using their sizing kit to make sure you get a good fit. The ring I ordered appears well made, has a good weight to it and a solid background. Everyone who messaged me were very polite. I would strongly recommend CustomMade.com.”

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Posted 3 months ago

“Top shelf all the way! Samantha (Sam) was so helpful and walked me through the whole process. She worked with me until I got a great engagement ring and wedding band. Thank you guys!”

CustomMade.com 5 star review on 20th May 2025

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Posted 3 months ago

“This entire adventure started when I lost a cherished ring…on my birthday, no less. I searched on-line and found Custom Made, who had stellar reviews. They weren’t lying. Custom Made was very patient with my pedantic requests. If I have any criticisms it would be that of the five or so reps that handled my process (different ones for different stages of design & production) not all were as diligent and prompt with correspondence. And yet, upon completion, what they produced for me was an immaculate piece of jewelry that is uniquely me. Truly…Custom Made. Two days after receiving it I had an audience member approach me after a show, not to complement me on my performance...but to tell me how much she liked my ring! I will cherish it for decades. Unless, of course, I lose it. And, if that should happen (hopefully not on my birthday) I will reach out to them immediately for a new one. Next time...in Platinum!”

CustomMade.com 5 star review on 19th May 2025

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Posted 3 months ago

“I went to local jewelry stores to have them create my fiancé’s ring. And then I CustomMade and went with them instead. Their process is absolutely seamless, and everyone communicated and updated me as we went from ideas to CAD images, to the final creation of the ring. Updates were provided, and my fiancé’s ring actually was created weeks in advance of the original timeline. (She said yes!!!) If I could go back and do ti all over again, I would definitely go with CustomMade. Excellent customer service you guys! Thank you for your help!!”

CustomMade.com 5 star review on 18th May 2025

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Posted 3 months ago

“Everybody was helpful from the beginning up to the end. The process was seamless and every ideas you will give them will come to life. The ring that I ordered for my fiancé turned out to be amazing, even though I doubted the look of it first when it was shown via picture. But when it arrived, oh when it arrived, it was everything I wished for and more! And trust me when I say, everything looks soooo much better in pictures!”

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Posted 3 months ago

“Always impressed. I can’t put into words how happy I am with the outcome.”

CustomMade.com 5 star review on 16th May 2025

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Posted 3 months ago

“I was apprehensive about purchasing jewelry online. My experience with Custom Made eliminated any fears I had. I have been totally pleased with the entire experience from the beginning to the end. During the process, there was consistent communication on the status and next steps to be taken. Dates promised were dates met. After receiving my initial ring, there was a small change I requested. Custom Made recasted my ring, and made the change with no questions asked. I will be using them again in the future.”

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Posted 3 months ago

“CustomMade is a great company that is committed to excellence. They worked really hard to create the custom ring that I wanted and made sure to bring my idea to life. Communication throughout the project is great as well as friendly team members. They were able to great a ring for me that other places were not able to even come close to doing. We really Appreciate this new concept of creating your own jewelry. Would 10/10 recommend.”

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Posted 3 months ago

“My experience was so unique, I was so pleased on how I was treated and the details they gave me throughout the project. Every change I needed they were so patient with me and I feel very happy”

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Posted 3 months ago

“Everyone (Ally, Nikhil, Joana, and Lulu) at CustomMade was extremely helpful in helping me design the perfect engagement ring for Jan. Jan and I did some surface-level ring shopping together to get a sense of what was out there in the world, and then I went about finding a ring that I wanted to propose with. I was lucky to have a rough image in mind of what I wanted. The unlucky part was that a lot of the jewelry stores I went to just didn’t have anything close—and when they started quoting me for custom work, it was immediately out of my price range. That’s where CustomMade really made everything easy. They helped me talk through what I was imagining, translated that into designs so I could actually see what it might look like in real life, and then helped make thoughtful adjustments to get it just right. They kept me in the loop every step of the way: from design follow-ups, to diamond bidding, to updates on available options, to the actual production of the ring. It’s been a while since I proposed, but I wanted to make a point to come back and write this review because I was definitely a little nervous about doing this whole process online. But I was truly helped at every stage—and I’m so happy with how it all turned out. Would definitely recommend going through CustomMade for your jewelry needs.”

CustomMade.com 5 star review on 14th May 2025

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Posted 3 months ago

“I have only good things to say about our experience with Custom Made! Everyone we worked with was very kind and helpful and we couldn’t be happier with how our rings turned out!!”

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Posted 3 months ago

“Great experience! Everyone was very nice and very knowledgeable! Created a great product and was very beautiful! Arrived right on time! Highly recommended!!!!”

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Posted 3 months ago

“My experience was amazing from first contact to receiving the ring exactly on time! The people that assisted me were very helpful and answered every question I had. 10/10 experience and will definitely recommend to new buyers.”

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Posted 3 months ago

CustomMade.com is rated 5.0 based on 3,971 reviews