CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,072 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 2nd October 2025

1710

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The communication with the team at CustomMade was really thorough and friendly. I feel like most of my questions were answered. My only complaint is that I had one concern that wasn't answered while designing my ring, and while the product turned out beautiful, it was smaller than what I had in mind. There wasn't a way to see the size/scale of the product before they sent it. Other than that, I had a pleasant experience and enjoyed working with a team that didn't feel pushy for a sale and I didn't feel pushed into any design/stone options I wasn't ok with.”

Helpful Report

Posted 2 years ago

“Sales, design, and production staff were extremely helpful and attentive. I received the ring I envisioned and I am very satisfied with their level of service.”

Helpful Report

Posted 2 years ago

“Great job on my crest ring!”

Helpful Report

Posted 2 years ago

“Very nice custom jewelry company. I recommend to anyone. Only thing is if you dont live in USA. You will get dinged with custom fees. Second time getting a piece done with them and very happy both times.”

Helpful Report

Posted 2 years ago

“Great work”

Helpful Report

Posted 2 years ago

“So I was very happy with the final product and the whole process was very easy and smooth, even if at some point I was sure about how it looks, I could come back and tell them what I wanna change and they were very helpful and professional. The only thing I have to say that I found odd or "negative" is that, at the beginning I was talking with somebody, let's call him "A" and then a few months later, I would be talking to somebody else and never hear from "A" again, it was odd cause I ended up talking to 5 different person but I didn't mind much but it takes away from the personalized experience. Tho I did take 1 year plus to finish the project. Again very happy with the result and having found them.”

Helpful Report

Posted 2 years ago

“The process from idea to art design to 3d design and all the customer service and communication that goes along with it was superb. The Custom Made team did an excellent job ensuring the design met my idea. The cost as expected for a custom ring was a bit higher than going to pick up a prefab but this is what I understood before diving in. The only reason I gave 4/5 stars was due to the finished quality of the ring, even though I like how it turned out there are visible issues around where the lab-created ruby was placed, e.g. the white gold that surrounds the ruby is not even. It is not noticeable from a distance but when looked at closely you can see it. Overall I would recommend this company to anyone looking for a custom-made ring as the finished product was I would grade 8/10 and the service leading to it 10/10”

Helpful Report

Posted 2 years ago

“The overall experience was great. Even though everything was done through their app online, their customer service was really well executed. Prompt answers to questions and they really hit a Homerun guiding you through the entire process of making the ring start to finish.”

Helpful Report

Posted 2 years ago

“Good service. The Price is really good for a custom ring and they took the time to incorporate all my wishes into the design.”

Helpful Report

Posted 2 years ago

“It was beautifully done and came faster than expected, fantastic job”

Helpful Report

Posted 2 years ago

“Everything went fast and smooth. I was followed and advised by experts in any steps of the procedure. I never doubted about the final result. Unfortunately buying from EU is not the cheapest solution.”

Helpful Report

Posted 2 years ago

“1. Website Experience - Great experience overall and ease of use and interface 2. Customer Experience - The staff was well informed and coordinated. I was always up to date on my order and I was given plenty of chances to offer my input and get the final shape I wanted. 3. Product Experience - I received exactly what I wanted. Every step of the way I was able to shape my ring the way I wanted and I obtained all pieces in an appropriate amount of time for shipping. 4. Costs vs. Customization - I had no previous benchmarks on what to expect the costs to be and everyone wants the best bang for their buck. If you have a price range in mind as I did, you should expect it to be more if you want a customized ring. By no fault of the company, however just be aware for international customers you may have import fees that you might not have considered, as well as foreign currency exchange. These are things that I wish I had known before starting the project as I ended up doubling my budget after everything was said and done.”

Helpful Report

Posted 3 years ago

“Had great help throughout every step the website was super easy to navigate and use and the quality of the ring was amazing”

Helpful Report

Posted 3 years ago

“Fantastic communication and superb craftsmanship. The only downside as someone from Australia is that the currency conversion is non-favrouable, along with the import costs. However if that isn't an barrier and quality is key they definitely deliver.”

Helpful Report

Posted 3 years ago

“UPDATE: Upon leaving my lukewarm review, Custom Made reached out to me directly and did everything they could to fix the problem. I have therefore changed my star rating to 4 and would recommend this company. Mixed feelings. Company is very helpful and responsive and made me a piece of jewelry I couldn't find elsewhere. However, the rate in which the piece has already tarnished significantly is extremely disappointing. It makes me question the quality of materials.”

Helpful Report

Posted 3 years ago

“Couldn't be happier. I had an idea of what I wanted the ring to look like but had no idea where to start. Their design process made it super simple, they asked some question and I attached reference photos and they had an artist draw up some sketches that were absouley amazing. I picked the one I liked the most and from there was able to see a full 3d rendering and make changes from there. After we picked the design they had a huge selection of metals and stones to work with and the consultants were extremely knowledgeable and walked me through every steps and even more surprisingly at no point were they ever "pushy sales people" it was a great experience working with them. They made the process simple and I felt in control of the decision the entire time. The time line they projected was spot on, only issue was getting it cleared at customs (out of their control) and really even that only took a few days. When the ring arrived it looked even better than the pictures they had sent. We both love the ring and would hands down recommend using custom made. We are now getting our wedding bands from them as well.”

Helpful Report

Posted 3 years ago

“Excellent customer service, kept me updated every step of the way”

Helpful Report

Posted 3 years ago

“The ring that was made for me was better than I expected, I have already told people about it and how pleased I was through the process! Thank you!”

Helpful Report

Posted 3 years ago

“The staff was very friendly and the quality of the ring is very nice. I just wish that I had been advised to go with a larger (focused) version of the signet so that the wax seal looked better. The fault is mine, but the inclusion of the mantling made the overall image too small to imprint in wax nicely -- not to mention trying to get the wax out of the ring.”

Helpful Report

Posted 3 years ago

“Great people work with you every step of the way! A little snafu at the end of my order but was corrected immediately! Great costumer service and products!”

Helpful Report

Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,072 reviews