CustomMade.com Reviews

5.0 Rating 2,972 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 2,972 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 13th May 2024
Camille Aglaure
CustomMade.com 5 star review on 13th May 2024
Camille Aglaure
CustomMade.com 5 star review on 13th May 2024
Camille Aglaure
CustomMade.com 5 star review on 13th May 2024
Camille Aglaure
CustomMade.com 5 star review on 12th May 2024
Jarrid Hollander
CustomMade.com 5 star review on 12th May 2024
Jarrid Hollander
CustomMade.com 5 star review on 12th May 2024
Jarrid Hollander
1258
Anonymous
Anonymous  // 01/01/2019
Good comunication with the customer, no rush, and keep updating you constantly. Really worth it for anyone who wants their own ring
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Posted 2 years ago
Custom Made was great to work with in developing my ideas and bringing them into reality. They were very a patient and had no issues with micro-adjustments over a two month span to make sure that the final product was exactly as I wanted it. And it did not disappoint!
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Posted 2 years ago
Engaging and helpful
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Posted 2 years ago
I had a great experience overall! IT was truly a positive journey from start to finish. I had a very particular design that my now fiance was looking for, and CustomMade was able to bring it to life. My overall experience was great - the only thing that brought it down from 5 stars to 4 stars was the timing of communication. Your entire experience is done virtually, and sometimes it would take 24-48 hours for the consultant to respond to your message which dragged out the process a little bit. Overall, great experience and I would highly recommend!
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Posted 2 years ago
Custom Made did a wonderful job on the ring they made me. They made it easy, had it layout step by step explained what they were doing every step of the way. The made it easy to explain what I wanted and made it well. Love that they give you different options depending on your price range. Overall fantastic!
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Posted 2 years ago
I was recreating a necklace my boyfriend had lost years ago, and considering I didn’t have a picture as reference and just a basic drawing that I sketched up, it turned out amazing! The only thing I would change is the length of the chain, it actually ended up being a lot shorter than the reference photos I was shown during the creation process. However everything came out really durable and it looked beautiful.
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Posted 2 years ago
Even though the process was long, it was well worth the wait in the long run. My wife loves the new addition to her set. Thank you. The piece that you helped design was for our 20-year annivusary. It goes very nicely with her engagement ring.
CustomMade.com 4 star review on 18th March 2022
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Posted 2 years ago
I’ll start off by saying that I’m so glad that I came across a reddit post suggesting I try out CustomMade. Literally one of the best decisions I made after looking on traditional ring sites/Instagram posts and finding nothing that stood out. The people at CustomMade were very helpful and responsive and made a spectacular ring for my fiancé out of the small prompt I gave them. Very happy with how the jewelry came out and will be going to them for future pieces.
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Posted 2 years ago
Everybody I worked with was very accommodating to any changes or updates I wanted to make. The only reason I gave 4 stars was because I wished some aspects where more timely for responses instead of once a day.
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Posted 2 years ago
The product is very great and the service is even greater. My ring had to be made a couple extra times because it wasn’t quite how I requested it, and they remade it NO EXTRA CHARGE. I am satisfied with the final product. They don’t provide budget options, minimum price for a sterling silver ring would probably be about $500 considering they specialize in engagement and wedding rings. They also have other products. The people messaging me specialized in what part of the process my project was in and responded within a day unless they told me the office would be closed before. 4 stars for the miscommunication about how I wanted the ring to look but they are a great and extremely trustworthy company. Very professional.
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Posted 2 years ago
I never thought I’d be able to recreate this ring, but Custom Made turned it into a reality. Thank you!
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Posted 2 years ago
Overall, I'm very happy. The team was very responsive and timely throughout the process, and my fiance and I *very* pleased with the final result, which is the most important thing. Only piece of feedback was that sometimes there were mixups during our correspondence about the spec and the photos (i.e. communicating the ring would be size 4.5 in one place but it ended up being 4.25 in another; having subtle rendering issues in the photos). But all's well that end's well and it certainly ended well!
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Posted 2 years ago
There were aspects of working with CustomMade that created a great experience. Your staff was incredibly responsive and helped me move the project along quickly. The drawings and designs turned around quickly, and once again helped the project move along. Also, the details given about the project, such as options, price, and even other information about how the ring is made was very informative. We ended up with a beautiful ring that I know my fiance is very happy about. The one thing I was not impressed by was the creativity of the design team. Almost every time I sent pictures in to help them get a good idea of her style, they would send back a design that was an exact replica of what I had sent. I expected a little more creativity throughout the entire process. Eventually, we sent in a drawing that my fiance had done herself of the halo, and that is what we went with. It almost seemed like behind the very professional and patient liaison to whom I was speaking, there was a very impatient and annoyed designer that slightly gave up after we rejected the first few.
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Posted 2 years ago
Overall, my experience with CustomMade in making a custom signet ring was very positive. There was plenty of communication from the very beginning with reaching out to discuss the design, the draft, the mold, through production and shipment. The only slight aspect I would say could be improved is from design to the model, I had to rediscuss the idea and address aspects of the design I had addressed in the step before (centering and what aspects were more important). Otherwise, I love the final product and think this is an excellent company to work with. I will certainly be reaching out to them again for work.
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Posted 2 years ago
Good service Excellent product Would recommend
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Posted 2 years ago
I wanted to get a ring made to commemorate a recent achievement in my life, and I wanted it to be representative of my personal interests and passions. I wanted my ring to have motifs from Lord Of The Rings, and fantasy elements in general, and Custom Made did an excellent job. From fine tuning the engraving on the shoulders, to making sure the stone was raised enough to be visible, they crafted an exemplary ring.
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Posted 2 years ago
I loved how I was informed every step of the way. The approach to what I wanted, as well as the design, was handled with care.
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Posted 2 years ago
The staff we very helpful and friendly during the process. Very patient with me which I appreciate.
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Posted 2 years ago
Service was amazing and ring came out perfect. The only problem was it came in dirty so we had to get it cleaned
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Posted 2 years ago
Almost everyone that I have dealt with has been very helpful and professional in their approach. No one was “pushy”, which is something that I, personally, appreciate. My only negative point was that my ring came unfinished according to my plan. When I told them they quickly sent a label for return to fix their mistake; however, they would NOT send a pickup to my home and even though it was their mistake, I had to take the ring to the delivery service. I have received the finished ring and it is beautiful.
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Posted 2 years ago
CustomMade.com is rated 5.0 based on 2,972 reviews