CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,257 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st December 2025

1733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was recreating a necklace my boyfriend had lost years ago, and considering I didn’t have a picture as reference and just a basic drawing that I sketched up, it turned out amazing! The only thing I would change is the length of the chain, it actually ended up being a lot shorter than the reference photos I was shown during the creation process. However everything came out really durable and it looked beautiful.”

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Posted 3 years ago

“Even though the process was long, it was well worth the wait in the long run. My wife loves the new addition to her set. Thank you. The piece that you helped design was for our 20-year annivusary. It goes very nicely with her engagement ring.”

CustomMade.com 4 star review on 18th March 2022

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Posted 3 years ago

“I’ll start off by saying that I’m so glad that I came across a reddit post suggesting I try out CustomMade. Literally one of the best decisions I made after looking on traditional ring sites/Instagram posts and finding nothing that stood out. The people at CustomMade were very helpful and responsive and made a spectacular ring for my fiancé out of the small prompt I gave them. Very happy with how the jewelry came out and will be going to them for future pieces.”

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Posted 3 years ago

“Everybody I worked with was very accommodating to any changes or updates I wanted to make. The only reason I gave 4 stars was because I wished some aspects where more timely for responses instead of once a day.”

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Posted 3 years ago

“The product is very great and the service is even greater. My ring had to be made a couple extra times because it wasn’t quite how I requested it, and they remade it NO EXTRA CHARGE. I am satisfied with the final product. They don’t provide budget options, minimum price for a sterling silver ring would probably be about $500 considering they specialize in engagement and wedding rings. They also have other products. The people messaging me specialized in what part of the process my project was in and responded within a day unless they told me the office would be closed before. 4 stars for the miscommunication about how I wanted the ring to look but they are a great and extremely trustworthy company. Very professional.”

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Posted 3 years ago

“I never thought I’d be able to recreate this ring, but Custom Made turned it into a reality. Thank you!”

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Posted 3 years ago

“Overall, I'm very happy. The team was very responsive and timely throughout the process, and my fiance and I *very* pleased with the final result, which is the most important thing. Only piece of feedback was that sometimes there were mixups during our correspondence about the spec and the photos (i.e. communicating the ring would be size 4.5 in one place but it ended up being 4.25 in another; having subtle rendering issues in the photos). But all's well that end's well and it certainly ended well!”

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Posted 3 years ago

“There were aspects of working with CustomMade that created a great experience. Your staff was incredibly responsive and helped me move the project along quickly. The drawings and designs turned around quickly, and once again helped the project move along. Also, the details given about the project, such as options, price, and even other information about how the ring is made was very informative. We ended up with a beautiful ring that I know my fiance is very happy about. The one thing I was not impressed by was the creativity of the design team. Almost every time I sent pictures in to help them get a good idea of her style, they would send back a design that was an exact replica of what I had sent. I expected a little more creativity throughout the entire process. Eventually, we sent in a drawing that my fiance had done herself of the halo, and that is what we went with. It almost seemed like behind the very professional and patient liaison to whom I was speaking, there was a very impatient and annoyed designer that slightly gave up after we rejected the first few.”

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Posted 3 years ago

“Overall, my experience with CustomMade in making a custom signet ring was very positive. There was plenty of communication from the very beginning with reaching out to discuss the design, the draft, the mold, through production and shipment. The only slight aspect I would say could be improved is from design to the model, I had to rediscuss the idea and address aspects of the design I had addressed in the step before (centering and what aspects were more important). Otherwise, I love the final product and think this is an excellent company to work with. I will certainly be reaching out to them again for work.”

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Posted 3 years ago

“Good service Excellent product Would recommend”

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Posted 4 years ago

“I wanted to get a ring made to commemorate a recent achievement in my life, and I wanted it to be representative of my personal interests and passions. I wanted my ring to have motifs from Lord Of The Rings, and fantasy elements in general, and Custom Made did an excellent job. From fine tuning the engraving on the shoulders, to making sure the stone was raised enough to be visible, they crafted an exemplary ring.”

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Posted 4 years ago

“I loved how I was informed every step of the way. The approach to what I wanted, as well as the design, was handled with care.”

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Posted 4 years ago

“The staff we very helpful and friendly during the process. Very patient with me which I appreciate.”

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Posted 4 years ago

“Service was amazing and ring came out perfect. The only problem was it came in dirty so we had to get it cleaned”

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Posted 4 years ago

“Almost everyone that I have dealt with has been very helpful and professional in their approach. No one was “pushy”, which is something that I, personally, appreciate. My only negative point was that my ring came unfinished according to my plan. When I told them they quickly sent a label for return to fix their mistake; however, they would NOT send a pickup to my home and even though it was their mistake, I had to take the ring to the delivery service. I have received the finished ring and it is beautiful.”

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Posted 4 years ago

“I enjoyed that I could make a true custom piece of jewelry on this website but I had to remind them of specific details multiple times. Some of the instruction/information I received regarding gemstones was a bit confusing as well.”

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Posted 4 years ago

“Great. Flexible, timely, awesome customer service, frequent check instead throughout process to ensure delivery of a product you'd enjoy.”

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Posted 4 years ago

“Liked the website where I could keep in touch easily and see updates. The product looked great when it arrived.”

CustomMade.com 4 star review on 21st November 2021

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Posted 4 years ago

“I was expecting it to be a lot thicker than it was but I can see that we never actually discussed that aspect during the entire conversation besides the size of the center diamond. I'm not opposed to the fact that it is small, but the design is a lot harder to see cause of it. Nevertheless, I'm happy with what I have. That said, the process CustomMade takes is quite nice. I loved discussing with each lead during each of the steps. I would've preferred if the production team was as communicative as the rest of the teams instead of sending me generic information, but otherwise it was quite well done. The only reason I went down to 4 stars for Communication & Professionalism is cause I felt the standard was a little lower in the production team compared to the rest of the team. However, I got a unique design that I wouldn't have gotten anywhere else and for that I'm grateful. Shipping however was a pain since they sent it through DHL and DHL France does not clear platinum items through customs. So I had to go through a forwarding agent to deal with it and that cost me a bit more than I was expecting.”

CustomMade.com 4 star review on 21st September 2021

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Posted 4 years ago

“I had a really good experience designing an engagement ring and wedding band with Custom Made. All of the staff throughout the process were very responsive, helpful, and patient. I asked a lot of questions and got really timely responses. They were also really focused on making sure they got the designs where I wanted them to be. I'm glad I stumbled upon their website.”

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Posted 4 years ago

CustomMade.com is rated 5.0 based on 4,257 reviews