CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,072 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 2nd October 2025

1710

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Custom Made was really good! The process went at a smooth pace. The staff respond in a timely manner. I'm very pleased with the end result. The engagement ring we went with turned out beautiful and looked better in person than in photos. I will say that there are too many different hands that your project has to go through before it's done, and that shows. Some things get lost in communication and slightly changed if you're not careful because the project gets passed to 4 or 5 different people. I would suggest to the user that you be as specific as possible with what you want so that nothing gets changed that there's no miscommunication. Overall I'm very happy with the result! Thank you!”

Helpful Report

Posted 1 year ago

“Was seamless and they were with me every step of the way”

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Posted 1 year ago

“I've ordered three items from CustomMade. The first was a ring I made for my husband, then two necklaces in a second order I had made for my daughters. The communication was great, and we were very happy with the results. We will use CustomMade again.”

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Posted 1 year ago

“I’ve worked with custom made on three different signet ring projects and all of them turned out great. These guys know what they’re doing. Although, I will say that there is somewhat of a disconnect in the design process. It’s almost as if you as the customer are helping the designer shape the ring and not the other way around. I would expect a jewelry designer to make suggestions based on their knowledge and experience, and not just say “I think it looks great” every time a revision is made. The costumer service is great. The final product is great. The design process is lacking. But overall custom made is a great choice for a unique piece of well crafted jewelry.”

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Posted 1 year ago

“good experience designing, but casting process was cheaply done, metal was not as clean as I wished and when I suggested clean ups that were reasonable, they pushed me to just accept the ring and said that it was physically impossible to do. I just took it to my local jeweler for repairs and touch ups instead, which he did easily and I’m happy I did. I dont think this company would have put the same care into the piece as he did.”

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Posted 1 year ago

“Very good customer service easy to work with an quality craftsmanship, my now soon to be wife loves her ring”

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Posted 1 year ago

“Overall I was verry happy with the experience. The people helped and guided me through the process. Were inquisative where needed. And were more than willing to make adjustments to the design. I had lots of choices and got to make informed descisions all the way through, and I got regular updates where things were, and where we we were going. The cost production was on the higher end IMO. And some little detailed work that needed to be done by hand was not possible. Overall, verry happy with the result/experience/delivery time.”

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Posted 1 year ago

“A simple, straightforward process for buying a ring. I don't have much experience in the area to be honest. But having someone each step of the way was extremely helpful. And the ring is unique from others, truly one of a kind.”

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Posted 1 year ago

“Everyone that worked on my prodgect was so welcoming and gave a lot of detail so I knew what was happening wich soothed my anxiety a lot. Even when I did get anxious about the payment method and what happens to my info they where quick to reasure me and let me know a breif overview as to what happneds since I am used to using one you guys don't use.”

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Posted 1 year ago

“I really enjoyed working with the team. They were always very responsive to any questions or concerns I had. The pieces turned out gorgeous. It has so much more meaning because of all the symbolism I was able to include.”

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Posted 1 year ago

“Ordered two pieces from CustomMade. The first was a ring and came out perfectly. The second was a pendant. The process with the pendant is ongoing. One thing i'd recommend on business end is for the initial quotation phase confer with the production team to verify the design can be done in accordance with the client's design prior to taking a deposit. I provided a deposit only to be told the font i want was not doable. Since the deposit isn't non-refundable, i had no choice to move forward with the piece. After receiving the piece, it was extremely small for the price point in my opinion. Although it was nicely done, i probably wouldn't have continued with the purchase. If there was a way to get the 3D printout of the piece prior to moving forward that would be helpful before finishing the piece. Obvisously the rendered sample would be returned. In any case, customer service is always spot on and communication during the process is great. It's obvious the brunt of the cost is for the labor so it's up to each individual to decide if their piece is worth the cost.”

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Posted 1 year ago

“I had a really great overall experience with Custom Made. Each step of the process was exciting and the experts help you through it all. I would trust them with for your engagement ring purchase. They worked with me during the design process to make sure I got exactly what I wanted.”

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Posted 1 year ago

“Loved Custom-made! They were very transparent and constantly reviewed and worked with me to get what I needed. They were always letting me know where they were in the process and gave timelines of when the project would be complete.”

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Posted 1 year ago

“Wife loved the piece!”

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Posted 1 year ago

“Wonderful people doing good work I'm completely happy they give you what you want can't ask for much more”

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Posted 1 year ago

“The custom made staff were very helpful and accommodating in creating the perfect custom ring for my husband. They even used a gem not typically used in the style of ring made (opal, wedding band). The ring looks amazing and my husband loves it!”

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Posted 1 year ago

“The process, as a whole, was positive and very easy. The design team was great to work with and their ability to make what I wanted come through in the piece was impeccable. So much so, my now fiancé described her ring verbatim to how I described what I wanted to the team. However, the wait time between responses was quite frustrating. The overall length of the process probably could have been shortened by over a week had the replies to my messages been a little more timely. I acknowledge the fact that the company is, undoubtedly, very busy and the process takes time, however, replies could’ve been more timely.”

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Posted 1 year ago

“Customade was able to guide me through this process smoothly. For someone who has limited knowledge of ring/stone styles they helped me create the perfect ring.”

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Posted 1 year ago

“Great people to work with! My wife’s engagement ring fell out at about a year of having it made and was never found. We sent the ring and and the team decided it was a design flaw! Added a new stone and reworked the mounting at no cost to me. Great company that I highly recommend”

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Posted 1 year ago

“Great communication and very efficient”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,072 reviews