I wanted to surprise my son by getting a necklace made from a drawing he made years ago. It was a very easy process, just letting them know what I wanted and they replied quickly. Throughout the whole process, I received lots of updates and I really appreciated the excellent communication as they progressed through the steps, letting me know what they were doing and was would happen next. The final product is beautiful and was sent right away. My son was very surprised and loved the necklace; he said it was the best gift he has received in years, which warms a mother´s heart, of course. And it is all because of the excellent service and workmanship of Custom Made.