In the beginning I was very hesitant to initiate the process as I usually prefer to carry out such important matters in person. The attitude of the representative reaching out was welcoming, positive, and professional. We began with a short summary of “ Our Story” to give some insight and immediately this progressed to a detailed novel reliving the most exciting moments and this is when my connection with Custom Made became Personal. Throughout the entire process I felt as if I was in the room with them , they explained every step in detail before beginning and updated me on the progress. Every detail was carefully selected and discussed in relation to other options to make sure the pieces really communicated to us. I felt as if I was a member of a Royal family treated with respect and dignity, all things novel were explained and every decision to be approved They have specialists carrying out duties along each step of the way, before proceeding I was introduced to each of the specialists along the way and as if there was just a single jewelry guru they never missed a beat. Thank you Custom Made for making our dreams come to life ! We appreciate each and every one of your team members and their performance. Cheers!