I would 100% recommend CustomMade to anyone; particularly those who desire to create a one of a kind design. I wanted to buy my daughter a gold signet ring commemorating her graduation from university. The class rings I could find were not what I was looking for, and so I started looking online for other options. I wanted an image on a gold signet pinky ring of the dome of the most iconic building on campus with the university name circling the image. CustomMade worked tirelessly with me and revised the design until it was perfect. They were courteous, professional, timely and knowledgeable. Questions I asked were often answered within minutes and always within the same day. A computer rendering of the image showed me exactly what the finished product would look like. Prior to production, CustomMade sent a very detailed agreement to make sure everything was exactly as planned. Once production started I received weekly updates informing me of progress and what to expect next. Prior to shipping I received multiple images of the beautiful ring-it was perfect! Shipping was insured and the package was to be signed for upon delivery; tracking made it easy to know exactly when it would arrive. My error was in misreading the dimensions of the finished product and when the ring arrived the ring face was bigger than I had specified. I was in a complete panic, as the ring was now paid for and in my possession. Although it was beautiful, the face of the ring was much too big for a young woman to wear. I immediately contacted CustomMade, and they sent me an insured shipping label and promised to revise it free of charge. The ring went back to production and the staff was again extremely polite and helpful and kept me informed of progress. Today I received the finished product and am thrilled! My daughter graduates in one month and I know she will treasure her one of a kind class ring! When I started this project, I was very nervous. CustomMade was fantastic to work with; very professional, extremely patient and kept me informed from start to finish. The quality of the ring is excellent. I would enthusiastically recommend CustomMade to anyone!