It was incredible. The representatives were always in contact and updated me on everything I needed to know for my project. The cost, with it being a personally designed piece, is also very reasonable. They always let me know when something would cost more and what my payment options would be. They also don't rush you by any stretch. They let you take your time through the process and work through things. The piece I received was also nothing short of phenomenal. The process is very smooth flowing, and I'll admit, at first I was skeptical. After going through it, I couldn't have been more wrong. An incredible company with great service.