I was understandably nervous about using the site at first. Putting my money into a jewelry company online did not seem to be a good decision. However, at every stage of the process, I was pleasantly surprised. This service came with the reasonability of going to a trusted person again and again with the flexibility of online assistance. Responses were quick and pleasant; I always felt like the team cared about my project as well. Every single staff member I interacted with was so professional and personal. The project they were able to develop with little information is amazing. I cannot recommend this service enough. If anyone is nervous about an online jeweler, CustomMade is a spectacular service you will not be disappointed in. This company is truly amazing and the ring they designed was beyond what I could have imagined.