Communication was very smooth. I was given many different options as well as visual representation of what to expect based on my choices. I was able to make choices based on my budget which was really nice. The entire process was very fast. They told me some times it could take months to work out a good design, but they worked so fast that my order got here BEFORE the date I really wanted it by! All team members were very clear and made sure to confirm everything before having me pay. I will definitely recommend custom made to anyone I meet looking for something they can make.